Contact BlackBerry Corporate

I worked for this company in 2003 and then again in 2012 and harassment
began to take place and as a result I've submitted a Better Business Bureau
complaint in 2014 as well as a tribunal complaint in 2016. I need a
complaint filed and some assistance with addressing this issue.

A tribunal hearing has been scheduled.

Some of the information submitted within the complaint is listed below:A
woman at Vuteq where I previously worked was shouting comments to me from a
distance (name I believe was Laura) Vuteq management was notified of the
incident. Approximately Dec of 2015 Vuteq premises as I was leaving work.
Lunch has been stolen from Vuteq. I had taken a Goodlife trainer's course
and had people join the course and harass me. I've received threats
These issues first started while I was working at BlackBerry and escalated
once I was layed off. Vehicle broken into and damage done to car stereo(
was rewired) in Mississauga police report was filed PR15-044 7061 keys were
stolen, items stolen from vehicle staff have been hired from places I work
to harass me, one place was The Monitoring Center in Oakville an Alarm
Monitoring Company
John Chen was contacted Oct 6th 2016 via LinkedIn with no response
receivedJim Mackey was contacted Oct 8th, 2016 with no response received
regarding matter Marty Beard - Chief Operating Officer at BlackBerry
contacted Oct 12, 2016.
The following statement was sent to them Mike D Scott has been harassing
me and my family for quite some time, you may or may not be aware of this.
As a result sometime back a complaint was filed with the BBB bureau because
of his actions. It appears he intends to continue with his actions forcing
further complaints to be filed. As they're submitted I will forward you a
copy of them for your review. A Better Business Bureau complaint was filed
July 17, 2014 case# 1302548
On Oct 16, 2016 the following was sent to John S Chen and Jim Mackey

A complained will be filed with the Tribunal shortly in regards to this
matter. Thank you
response received from Jim Mackey

"At 11:53 AM, Jim Mackey said the following:Thank you. I do not manage this
area."

My response

"At 11:59 AM, Roger Virgo said the following:Okay please forward to the
appropriate person and they can feel free to contact me."
John Chen has been contacted via LinkedIn regarding this matter with no
response received

Complaints have been filed recently again with Tribunal, BBB, Ombudsman,
and our Premier has been contacted.

Nelligan O’Brien Payne LLP has commenced a class action against BlackBerry
Limited (“BlackBerry”) on behalf of a group of BlackBerry’s employees
working in Ontario and across Canada.
BlackBerry arranged to transfer over 300 employees across Canada to a
business partner. Only after employees accepted employment with the
business partner, BlackBerry informed the employees that they had resigned
their employment. Blackberry provided resignation letters for the employees
to sign and dictated their last date of employment. Blackberry stated that
the transfer is not a sale of business, meaning the employees will lose all
of their years of service.

BlackBerry’s actions amount to a termination of the employees’ employment.
This entitles these employees to statutory, common law, and/or contractual
entitlements on termination. BlackBerry has stated that it will not pay
BlackBerry employees any of these entitlements, despite the fact that
employees lose all of their years of service.

BlackBerry has breached its duties of good faith and honesty, and has
knowingly misled the employees. BlackBerry structured this transaction in
such a way as to avoid paying these employees their statutory entitlements.

I sent off blackberry keyone my too carphone warehouse which the wasn't able to repair in store which they sent off to you the manufacturer only to find out that if you cannot fix my phone you will replace it with a second hand phone which i am really not happy with at all and if thats the case this will be the last blackberry product i will by and will upload my disappoint on my youtube channel .

BlackBerry used to design, manufacture and sell the "Rolls Royce" of mobile phones. Now due to their appalling customer service they are no better than the cheapest cloned phones from China!
1. I was unable to use my BlackBerry Passport for a period of 11 months.
2. I was physically without my Passport for four months.
3. Your UK distributor repeatedly denied that there was anything wrong with the Passport.
4. Your UK distributor attempted to claim that my phone did not carry a 24 month warranty.
5. Your UK distributor additionally denied that my warranty claim was made after the warranty period had expired.
6. It took seven months for you to agree to repair the Passport.
7. You too claimed the Passport was out of warranty and attempted to charge GB£170 for the repair.
8. After further complaints from me you begrudgingly agreed to discount the charge by 50%.
9. Town & Country generously offered to cover the repair charge, however, I refused to accept this as it was not their fault.
10. You finally, and even more begrudgingly, agreed to repair the Passport without charge which is what you should have done at the outset.
11. Had you or your UK distributor accepted the warranty claim at the outset, the problem would have been resolved a year ago.
12. SBE failed to co-operate when proof of delivered was requested by me. This became necessary because Royal Mail had failed to obtain a signature as proof of delivery.
13. Along the way I have been subjected to dumb insolence by most of your colleagues.
14. I have lost telephone numbers, documents and recordings of crucial telephone calls stored in my Passport, because as a result of the faults, the phone refused to backup all stored documents before it was sent to Town & Country and ultimately SBE.
15. The repair took almost five weeks in spite of a promise that it would be done quickly and the original box was wilfully destroyed SBE.
16. After all of the inconvenience that I have suffered, all I was given was a three month warranty on the repair and a charging pod in lieu of the destroyed box.
17. Finally, you insulted me by threatening to close the ticket when my complaints have still not been fully addressed and resolved.

Since writing the above and receiving no resolution, the refurbished Passport has been misbehaving. For the last six weeks I have been asking for assistance and am still waiting. I also attempted to register a warranty claim for two reasons: a) the three months is close to expiring; b) the inability to backup my address book was one of the symptoms associated with my original Passport before it was returned to Town & Country Communications and ultimately to SBE, and c) like its predecessor, the replacement (refurbished) Passport has started shutting down and switching off for no good reason.

If my Passport has to be sent to SBE again, I will need a replacement phone in addition to the full confidential recovery of my address book. The last successful backup on my old Passport produced a backup file of 826,511 KB. The backup that I performed after customising the repaired Passport was 700,018 KB. The difference between the two figures (126,493 KB) represents the loss of more than 15% of my contacts stored in my address book last time. The incomplete backup on the current Passport produced a backup file of only 2,380 KB! This should indicate how serious the latest problem is.

I have been asking for technical help with the backup of my address book. Logs were sent to BlackBerry weeks ago and nobody has bothered to get back to me. All I get is stupid comments denying any liability for compensation.

Research in Motion and BlackBerry were names to be proud of and the company was rightly placed on a pedestal above all others. I and my various companies have used BlackBerry phones exclusively for the last 10-12 years. All of my personal BlackBerrys are in pristine working condition EXCEPT the Passport. Are you really prepared to allow your employees risk losing my business. Nowadays, it seems as if customer service counts for nothing - how have the might fallen. Mr Chen please take note and deal with this 12+ month problem before it is too late.

My BlackBerry Passport needs to be sorted out. Plus it is not unreasonable to expect a KeyOne as compensation for all the frustration, insolence and threats that I have been forced to endure since late 2016!

total lack of reason. told them six time what was wrong and had me spend a total of four hours on the phone and it still will not work and they still refuse to fix the problem. won't ever buy from them again unless they fix this fast!!!

The BlackBerry Priv screen smashed on a 2 foot drop. I talked to other people about this and they said device makers should stand behind their product and test them. A two foot drop is minimal and it should have with stood the fall especially being inside a BlackBerry™ hardshell case. Their still charging me $320 to fix the dam thing and I disagree with it.

I have used blackberry phones for many years and my latest one is a blackberry classic. Having only had it since February it suddenly 'died' last week for no apparent reason. I have had to force the back of and apparently the motor board has burnt out. I have now had to buy another phone (not a blackberry) to use. Could you please respond as to why a relatively new phone should suddenly burn out.

I bought my phone in South-Africa on a contract basis. Today is officially the second time that I had to return my phone. The phone's speaker doesn't work and I can't receive incoming phone calls. The battery dies the entire time. The first time my phone had to be send away, I received it after two months. Today, it had to be send away again. Blackberry just give me problems from the morning and can't deal with this phone anymore. I'm on the road four hours a day with no phone.

Am using a BlackBerry Z10 model number: STL100-1 suddenly the phone began to fade off" like the phone will restart itself or sometimes disappear to black with the black light on* I did a hard reset and also changed the OS several times" still the same problem please help me out.

Purchased an app on Blackberry World, payment made through Vodacom. Each time money deducted but no coins allocated to my game. On the 14th May at 17.49, then three times on the 17th May, 10.47, 12.33 and at 19.17, each time R15.99 deducted but no coins. The game is from Magic. Each time the system error reported unable to reach server. Please investigate and reimburse. Many thanks and kind regards.

I just would like to bring under your attention my utter dissatisfaction with my Blackberry Z3. Being a Blackberry user ever since the first Blackberry has made its appearance I am close to navigate away from ever, ever owing another Blackberry again. I am battling for over more than two weeks now to just get this stupid device to make a backup and restore my data as there is a need to do that. None of the multiple software that I have downloaded to do just that (a simple backup) worked.

Either it is not supporting the BB Z10 under which the Z3 apparently falls or the Blackberry Link refuses to make a full backup of my device data or the blackberry extractor software does not support the said Z10(z3). Blackberry Software refuses to recognize my device in order to get it connected to the PC. I need info from deleted browsing history and I was hoping by doing a backup I would be able to retrieve such history at the end of all of this. Instead I am on the brink of giving up on this stupid phone. Hope to hear from you soon.

The newspaper released a development regarding encryption and that my phone is not secure. I would like full refund as these BlackBerry devices were sold to me as a secure device. I would say you need a fix quickly or close up shop as this will be the outcome of the consumer. Why is blackberry head offices not talking to the press on this, get the government out of our lives. They have no business in my phone.

Your newly upgraded facebook app is scam, it doesn't work when you want to open the app it takes you back to the phone browser. Now I can't be able to chat on facebook for days. Please do something urgently to address this problem.

I tried ordering a Blackberry PRIV device via on-line Sales but after order payment and Invoice receipt my order was declined twice. The debit and credit cards used had sufficient funds. I was requested by Blackberry to contact my Bank for an authorisation code and they blamed the bank for barring the transaction, however, my bank denied that this was the case. This is a very unexpected and unusual procedure, but still I followed Blackberry's advice and confirmed with may bank and confirmation of transaction was authorised and money awaiting for payment to Blackberry.

I am very disappointed at this state affairs. I was then contacted by Blackberry with an update on my order and was told the order was all together declined and the only other way was for me to re-start a new order and do a Wire-Transfer of funds to purchase the device..- how depressing is this experience, well Very! I am a fan of Blackberry and really wanted a PRIV as soon as possible. I do not understand why Blackberry are making it so difficult for me to purchase the PRIV bundle directly from online shop.

I have been unable to use my Blackberry cell phone since last week. Please help! Tried contacting the corporate office but no answer!

Terrible and unsatisfying after-sale-service! You should consider your choice when buying a new device. Have being using my device (BlackBerry Z30) for 7 months before a systematic error from BlackBerry Anti-Theft Protection made it impossible. By accident my BlackBerry ID account was deleted, which is still (!!) connected to my device and prevent the usage.

My numerous approaches to get in touch with BlackBerry corporate offices in order to solve this issue, via my Point-of-Sale or directly via paid BlackBerry Technical Support, failed. In my opinion there is no interest to help or to satisfy customers, apart from to increase number of sales.

I use a blackberry Q5 and anytime I wanna save a phone number on my sim card it says 'some contact info will not be copied to your sim card'. My complaint is that when I checked help it says blackberry balance is switched on by administrator so I won't be able to save contact on my sim card until blackberry balance is off and I don't even have blackberry balance on my phone.

Hi. I got an email that said I had changed my bbm id. I never changed my bbm id. How do I restore my previous bbm id? It was originally different and I need to contact BlackBerry customer service.

Ive been a Blackberry loyalist for years and not because they are perfect by any means. Ive had issues but this current one is an outrage. I recently had cause to use the amazon app which unknown to me had been pre-installed on my phone. I wanted to download a Cuba map app directly to the phone. To do this I had to activate the amazon app. When I attempted to do that the app wanted extreme permissions to access everything on my phone, my text messages, emails, phone lists, camera, pictures, microphone, documents. I denied those permissions and the app would not install.

After going around for a while trying to avoid giving those permissions a message popped up that I could change permissions after the app was installed and so I decided that was okay as long as I could change these permissions and limit access afterwards I would grant them this once. SO I activated the app and made my purchase and then went to change the permissions only to find the app would not let me change the permissions at all. This infuriated me because its tantamount to installing licensed spyware on my phone. It deletes any privacy I thought I had entirely.

This is unacceptable to me. SO I decided to delete the amazon app from my phone entirely. If I cant control it I wont use it. Only trouble is Blackberry in all its dubious wisdom had embedded the app in the phone and you CANT uninstall it once activated that 's it. It has unlimited access to everything you do on your phone. One of the main reasons I chose the Blackberry over the so much more popular and sometimes better supported APPLE and SAMSUNG phones was because of the supposed privacy factor that Blackberry promised to deliver. That is now out the window. The US government now has complete and unfettered access to everything on our Blackberry smart phones through its collection of data from Amazon. Privacy is out the window.

The worst of all is now that Blackberry is so unavailable to the public that there is nothing you can do about this. Unlike Apple who you can call pretty much 24/7 Blackberry hides in its ivory tower behind its anonymous website. So after being a Blackberry loyalist for years I'm now losing complete faith in the company and ready to give up my cherished Blackberry classic. Its no better than its competition anymore. Its promise of privacy is gone and I am not the only Blackberry user facing this issue. One the web site I saw dozens of others with this same issue with the Amazon app. I'll give Blackberry a couple of weeks to address this issue then I'm off to get a different phone if I cant find a way to block this app. So far I have de registered the phone from the Amazon website and declined permission for the app to run when minimized but that's not good enough for me. I want the app blocked entirely or removed from the phone.

Hi got a new z10 unlimited red phone and dune a upgrade software on twice and now phone do not work properly as it did before the software upgrade so not happy with blackberry now the cost me a lot off money to buy and now do work properly when its no fault off mine but blackberry software so sort it out.

I am using BlackBerry Z3 and my complaint is actually about using the phone itself. Whenever I'm in a rush or while using the phone it does things itself. Like the quick settings slides down automatically from the top and goes up then again slides down and goes up again. This repeats several times and I'm fed up with it. Stupid thing won't even allow me to message it just types on its own. Finally, the phone locks, when I try to open it the usual thing happens. The phone tries to open it for me but Alas, it's wrong. But my phone didn't give up it keep trying. stupid piece of garbage, I got frightened of losing my data and switched off my phone. Thank you BlackBerry for this stupid phone of yours.

In December i bought blackberry z3. From Dec upto June i was just happy with it. July the phone started giving me problems, i took it back to mtn repair centre, after 3 daysi received a message that says they can't fix it because it is liquid damage, i phoned them and told them it can't be, because I've never dropped the phone in any liquid and the lady says when it's liquid damage we don't only mean water but there is lot of things that can cause that and i was told to pay 330 for them to give me my liquid damage phone. I've never dropped my phone on water or go inside where there's moisture with my phone, I'm really shocked and disappointed as i love and like blackberry.

I have a 6-7 month new Blackberry passport with original blackberry case that slip out of my hand and fell approx 1.5 feet from the floor and the screen immediately cracked like a spider web. I called blackberry customer service and spoke w/ 3 different people including a supervisor and after many attempts to find a resolution.

I was told they can't warranty my phone as they could not prove i bought the phone from amazon.com or shop@blackberry.com. Mind you, I got this as a gift from my ex-girlfriend who i am no longer on talking terms. I

expressed my concerns of the possible design flaws in the blackberry case and quality of screen. There is no consideration from blackberry service to warranty their product. I'm extremely disappointed and upset.

I bought a Z30 phone and loved it. Up until I was forced to upgrade new software. Now, the phone is sooo slow and the battery needs to be charged at least twice a day with normal use! If I am on the phone for more than 20 minutes I have to recharge it because the battery life is below 20%!!!

Blackberry should stop upgrading useless info on phones. If they feel the need to offer an upgrade, then it should be optional!! I have heard of many other complaints of the same nature. This is highly frustrating that Blackberry messed up a good phone that I loved! I guess this is their way of forcing me to upgrade my phone instead!

I'm a previous blackberry customer. Now i'm using blackberry Z10 for last 7-8 months. Still last month phone was good performance. But this month new OS was updated 10.3.1.1779. This OS is too erorr. I cant use phone properly because of this OS. Because when phone is switch off & then switch on, the previous data's has been deleted from the phone. so i cant use this OS for future. so please give me a solution for this problem,without solving this problem i cant continue with blackberry. Because some data's already deleted from this problem. So please give me your solution.. I'm waiting for your feedback.

Please do not get this phone. I got the phone a week ago but from day 1 its rebooting its self. I phoned my Vodacom supplier and they said they wil come and get the phone but til today no collection. I went on the net and saw the blackberry 9720 was launched in 2013 August and still they give the phones to clients. Now I must sit without a phone because Vodacom is coming to get the phone and only then the upgrade will be reversed.

All apps are removed automatically if blackberry z10 switched off. Very bad mobile. Nobody likes blackberry on present. Because many issues are running . Is there any formula to solve this problem? "all apps are removed automatically if blackberry switched off". Now I am going to share this issue through all social network. And YouTube

I have a Blackberry Passport with the most current operating system. Although I am very enthusiastic about the device, there is one very annoying problem. It is this: The majority of my contacts randomly disappear and then when I reboot the device will slowly reappear, though with all the favourites having been removed. This happens regularly and is quite frustrating because when this occurs there is no way to email or phone the contacts that have disappeared until they magically reappear. This should not be happening on this device.

i have a BB curve & have two google email address! both emails worked fine on my cell and showed on a common i message centre plus on individual centres! then BB said they didn't recognise my default email address! so put in a new password for both email address at least three times! some times the message was wrong password and sometimes message was i needed a more recent browser! how come until five hours ago my internet on my cell phone worked perfectly! i first downloaded mozilla three times then chrome then explorer with the same message of weak browser! i was going to buy a classic but i've changed my mind! i'm really disappointed because i've never had a major problem before with my two blackberry phones! do you have a solution? caroline

I've had 6 different blackberry phones, 5 curves and 1 bold. Every single device has had problems were it just switches itself off. Worst phones ever I'd rather have a nokia 3210 at least the battery lasts a day and doesn't turn itself off. Certainly wouldn't recommend blackberry smartphones to anyone because they really aren't that smart. F'ing useless in fact! I've spent a couple hundred pound on your devices and not one of them work. Blackberry can F OFF!!!!

The devices switch off at will even if battery is full. Batteries power storage is very weak and overall performance very bad. I need my two devices to be recalled and be replaced with better models

I bought a Porsche Design Blackberry P9982 in Hong Kong in Oct. 2014 , unfortunately the mirror surface broke so I called Blackberry Service for help. They collected my mobile by courier for repair last Dec., then I waited and waited and no reply.After 30 day I sent their Customer service for inquiry , unbelievably they didn't know where my phone ! I kept to ask them to give me updates via emails, sometime they did(but answer is : They still try to contact some departments for information) , but sometimes they didn't reply me at all. I sent complaint emails and asked them to find a senior manager to explain the case, finally there was a supervisor Mark replied my email at 1/29 , but there is no result now.

I sent a official complaint email again 3 days ago and asked Mark to give a reply, and also asked their manager to contact me, guess what? NO Reply Again.I really cannot believe the kind of service will be happened in Blackberry, It already took almost 50 days and I still don't know where is my phone and when I will be return. DO anyone know where can I contact for official Blackberry Complaint Department?

Well i purchased blackberry Z3 with IMEI number 352650061878688 last year on 19 July, 2014 and the software has been corrupted second time and there is some problem on the both the sides of the screen as seems to be crack and i told this to the retailer also at the time of purchasing and he told me that it won't effect in using and the retailer in Jumbo Electronics in V3S Mall near Nirman Vihar metro station. And the phone hangs also as applications start closing automatically and camera also starts operating and again i need to reboot the phone so use the applications. So kindly request you the change the handset. And yesterday when i visited the service center T touch in Shakarpur, Delhi and submitted the handset there and they asked me to collect it today i.e 21st Feb, 2015 and when i visited today i found it closed. So i want you kindly take some action against them so that in future no other consumer should suffer.

I did not receive a disc with my blackberry containing the software needed to use my blackberry as a modem. I have to download it from the internet but how am I supposed to connect to the internet and download the software if my blackberry is my only form of internet and can not connect on the pc because I can't get the software

I have a blackberry curve 9300 and bought in last year since then I have had to take it back to the shop where I bought it from to get it fixed 4 times and twice they have give me a brand new blackberry curve 9300 that have the same problems as the first one I had. The problems are when on the internet you can't have two pages on at once for a long time because after five minutes it shuts the page down without worning you, it even does it when I have one page open. The pages take ages to load when trying to get on a page and is only quick for the first couple of minutes. Also the phone freezes from time to time and the tracking pad is un controlable in the wind, yes the wind it moves by its self when you take your finger off it. If my phone brakes or has a fault again can I ask for a different modle phone or get commpensation for being mest about so much when I though I was purchesing a desent phone. Thanks

To Whom It May Concern: I opened another account with the Vodashop in Cresta round the 7th August 2011 and happily got the Blackberry torch as I got my Son one when his upgrade was due and have had no problem whatsoever to date (Touch Wood). Much to my disappointment my phone started freezing up and had to be switched off and rebooted at least once or twice a week then yesterday 31st October at round 10:00 the phone froze completely none of the keys worked and could not even switch it off I called vodashop and was told to take the Phone to Vodacare also in the Cresta centre I did so yesterday at just after five they checked the phone.

Was told that there was a problem with the keys as well I backed up all my data at Vodacare @ R 50. 00 and bought at Cheep Nokia for R 550.00 as I expected to wait a while for my phone. This morning I got an Sms to say I could collect my phone I was quite taken aback as I though it was impossible that they could have sorted the problem so soon I went to the center at 5.30 and got the phone I was annoyed as the phone was full of greasy finger marks could have sworn the Technician had been eating KFC while working on my phone.

I look after my phone its always in is cover and I wipe it with the cloth supplied by Blackberry in the box, not impressed anyway switch on the phone seemed everything was working signed off the job card and went to the chaps that backed up my Data yesterday literally just had to turn around and sit down checked the phone again and to my disgust the thing was totally frozen again exactly the same as yesterday.

I went straight back to the repair counter and showed them (no excuse or explanation THEY JUST PROCEEDED TO BOOK IT IN AGAIN ) I was by this time really angry and said to the lady is that it just book it back in do you think I am stupid they did not do a thing and I find this disgusting not even any form of apology for the inconvenience nothing I would suggest you get some professional customer service representative with some form of people skills instead of the tired staff you have behind the counters.

I will be forwarding this mail to Hello Peter as well as the Consumer Protector as the phone has not even made three months and I had no problem sending it in as it obviously older than seven days but I then would at least expect it to be repaired and not retuned the next day as if I am some sort of fool that has no clue what I am doing this is not my first Blackberry and I am fairly clued up on them...

To whom so ever it is concerned. I want to complaint regarding blackberry at cunningham road, bangalore. Those idiots have taken my phone for repairing and they told me they will send the phone and will give get it repaired within 8 working days. but when i called them up after 8 days they told me to collect it after 1 week and then i called after 1 week again they told one more 1 week. The lady working there told me its in delhi and then i called again the guy who picked up the call he said its in bangalore.. I mean what the hell is going with my phone yar. no one is telling. Is there someone who cal resolve this issue please

Hi,

I bought a Blackberry 8520 from Sangeetha in JP nagar 7th phase, the bluetooth and data cord file transfer of handset does not work. I called up Sangeetha to submit the handset to Blackberry service center. They kept the handset for 20 days and did not resolve my issue and returned it to me via Sangeetha. This is pathetic customer service from Blackberry, I want someone to revert to me at my phone number - 98865-28180 to resolve this issue or I have to go to consumer court to have this adhered.

Thanks,

Binu Balakrishnan

This is with reference to broken usb slot of my black berry bold. My phone was not getting charged due to broken USB slot and i showed this to blackberry service center. On checking first i was told there will be service as well as part replacement charges I asked about the payment as my handset was still under warranty period why should i be charged for service charges. only replacement on usb port should be charged.

I requested to recheck with their dept and confirm me . On this I received email from the service center confirming that my black berry cannot be repaired at all and i can buy another handset by paying 80 % of the price. This is something unacceptable as phone which had only charging issue is not repairable now. I gave the phone in working condition and its now redundant.

My handset was working fine only problem was with charging and now as i argued on service charges and my phone was declared handset which cannot be repaired. this is pathetic service for the brand name like this and would never buy and advice any one to buy BLACKBERRY. I want my complaint should be addressed in a more professional way. I want my handset to be repaired with to be returned back to me in working condition.....

I would like to complain profusely about the complete joke that is the Blackberry Torch smartphone. I was stupid enough to get it on a two year contract (locked in till September) and its the worst phone I've ever had. The number of times I have had to simply knock the battery out of the back and start again due to the phone constantly freezing, the facebook app freezing (also made a fatal mistake of downloading the latest version which has made facebook even worse) and now I am being plagued again with this stupid timer thing going when I'm trying to send a text, comment on facebook....anything really!! I would not recommend this smartphone to anyone and am so incensed about what a crap phone this is, I am now considering putting a video on youtube urging people NOT to buy it as it is a joke!

Hi Sir/Madam I have a blackberry curve 8520 and I have a problem with it cos its can't notify me if I receive an email and I tried to setup my email but it only gave me one option that say:I want to use work email address...,actually I dnt want to use work email then it can't go through,sometime it tell me to put activation server password and I dnt have it,the only thing that bother me is that I see my email if I check my internet and sometime I saw a email after an Hour cos it not notify me if you can help me with that.and setup my email and wireless.thanx

I have been a loyal supporter of BlackBerry ever since I purchased the BlackBerry Bold 9780 for R 4200 24 September 2011. It worked rather well until 5 months ago when the black hour-glass icon appeared all the time and it had major memory issues. Eventually I had to take it to get the software removed and reinstalled. Anyhow, after the software was re-installed , the issue came back a week later. I complained to the Regional Manager of the chain of stores in Cape Town , South Africa. She issued me with a brand new BB Bold 9900 (which was selling for R 6600). Anyhow heres where my focus from being a loyal supporter to an absolute hater of your product. I was issued a BB Bold 9900 Saturday 1 December 2012 as part of the exchange process from my BB 9780 = it lasted 6 days where I had BIS connectivity issues.

Exchange 2 BB Bold 9900 Friday 7 December 2012 then BIS connectivity issues again. Exchange 3 BB Bold 9900 Friday 14 December 2012. I assumed it may have been a bad batch of this model from this store so I asked the Regional Manager to organise one from a different store This one lasted 2 days before the BIS connectivity issues reappeared. My cellular provider did nothing to rectify the problem. I will gladly attach images of the errors I experienced using the so-called faster, better new Blackberry Bold 9900.

Hello sir,
I have a blackberry curve 9220. i am getting problems in the handset.the battery connectors are loose and due to that the handset restarts frequently or at times goes in off state. to make it functional i have to insert a small piece of paper in between the battery and its connectors. i had made the complaint for same in January 2013 at Nehru place service center, Delhi and they kept the handset for 15 days on pretext that they handset will be sent to Banglore. i received the handset after 15 days as it was before, ie with no corrections. its been more than 3 months that the part is still not available. the handset is still under warranty. neither they are doing any efforts nor they are replacing my handset. it is too frustrating for me.

IMEI- 352660059373725
PIN- 2A092B25
BT MAC- 70 AA B2 A5 D3 EA

Waiting for a positive reply.
thankyou.

I sent my BB9630 in for repairs, as it wouldn't switch on. 3 weeks later I received a new phone, only to find out that it wasn't working either! It was sent back again, and after 2 weeks I was notified that it was sent for "a higher level of repair" (job nr 8371319). I've now been without my phone for 5 weeks! This is ridiculous. I wonder if Blackberry thinks that I will promote their products after this?

I sent my blackberry curve into bell 6 weeks ago. I just got it back and it said that the warranty was void due to physical damage. The warranty costing a lot as it is to even get. I find this unfair because in my opinion I think it got warn out over the year I've been using it and that it wasn't all my fault. Now i have to go buy a new phone, all because nobody seems to believe me and what I have said.

I recently upgraded my BlackBerry Curve 9360 and since then my trackpad baarely, ever works and it keeps rebooting. ive only had it for about five months now and this isn't the first problem. My first problem was the vibration stopped working and I contacted the BlackBerry RIM people and the helped me fix it then it stopped working again shortly after... The next problem was the trackpad started acting up then I updated my BLackBerry Curve 9360 to 7.1 Bundle1996 and ever since then it has rebooted every time I unlocked my phone.

I have a BlackBerry Bold on contract and my screen is giving problems. The display is blurry and patchy. On Sunday 18 September 2011 I went to the Bayside Village branch where the saleslady, Shahieda Smith, gave me all the wrong information. It will take 3 weeks for my phone to get fixed and I will loose all my data on the phone. She also promised me that the store manager, Faldielah Valley, will give me a call by the following day as I insisted that should they take my phone that I will need a handpiece to borrow as I have a business and all my emails are on my phone, etc.

It is now Tuesday 20 September and nobody has contacted me and my phone is getting worse by the minute. I even offered to take my phone to the repair centre to try and save time, but I got zero service and NO help. My phone is still guaranteed under contract - I've only had it for a year. I think it is disgusting - I spent almost R700 per month (sometimes more) and I'm never behind with any of my payments. As a customer I expect the service that I pay for.

Good morning
My name is Priscilla Bon, I purchased my Blackberry on 09 March 2013 from Markhams in Table View outside of Cape Town. It is a 9320 which cost me R2400 and after only 6 weeks, I had to return it because it was overheating very severaly. Now I have to wait 4 weeks before I can have it back or replaced. That is almost as long as I have had it, and in the mean time, I am stuck with no means of contact or communication as they do not even want to give me a loan phone. It has been less than a week that I returned it and already I am missing appointments, and people battling to get hold of me. Please advise why it must take so long. I have had my other phone for over three years and never had problems like this.

Last December i got my first blackberry i was told they were one of the best phones to have so i decided to get one. after only a month of having my blackberry it started to freeze, then after a while it started freezing everyday. i had to keep rebooting it nearly everyday so that i could stay in contact with my friends and family. then the enternet started crashing , i was not able to go online or even send messeges through bbm. i pay for all these things on my blackberry and i do not get any of them anymore. my blackberry recently started running like brand new again.

i was considering getting a new one this year, but then it started doing the same old things: freezing , no internet , my messages wont send and sometimes i cant receive important phone calls. as i said i am paying for these things every month but not getting them. i am just wasting my money!

DeI cannot find a correct email address and currently and I am abroad, so calling customer support is not an option. If this is not the correct place to submit a written complaint, please could you very kindly forward it onto the relevant department. I am writing this email to express my unhappiness and dissatisfaction with my Blackberry. I purchased my Blackberry Bold 9790 at the end of spring 2012 through the Carphone Warehouse. Since then, this model has been nothing but problematic.

For example, this model constantly freezes and displays the 'timer' icon in a small box in the middle of the screen. The most recent problem occurred last week. An application appeared on my home screen, entitled 'software update'. Naturally, believing it was a legitimate icon, I began the software update. The screen then froze at 7% completion. I then turned it off, took the battery out and restarted it. The problem persisted. I then took it to Geek Squad (my technical support and insurance company) and was assisted there. They told me that this was a very common occurrence and should have done the update through a computer and that the newest models no longer have this software option due to regular malfunctions.

The update was completed, subsequently leading to my phone being restored to its factory settings, thus loosing all contacts, emails, text messages, downloaded applications and saved preferences. It has also brought the rate of internet searches down. The mere fact that this is 'common occurrence' is simply not good enough of a leading phone company. Secondly, there was no recommendation from Blackberry to complete this update through the PC. The only recommendation came through public internet forums. Now, my phone regularly restarts, even if I am half way through using it.

This is highly inconvenient and is solely the responsibility of Blackberry. I feel the only way this can be resolved, and to keep my respect for Blackberry, is to be sent a newer model handset, where these problems do not occur. A phone model as modern as mine, should not be having these problems. I will not be happy to send my phone to Blackberry for inspection, until a new model has arrived, as my phone is vital for my work and pleasure.

I will be very dissatisfied to be kept waiting on a temporary phone, for an uncertain amount of time, until it is fixed. I will send my phone once a new model has arrived. Naturally, the recipient of this email is not to blame. The manufacturing team is and I am sorry that you have to deal with this, when it is the fault of your company. However, this issue does need to be sorted and I will accept no method or outcome, other than the one I have proposed. I have lost all faith in Blackberry and need to be treated like a customer, as I have invested a lot of money into this model. I hope this issue can be resolved efficiently and properly.