KFC Customer Service
Rated 1.36 of 5 Stars
Based on 1319 Complaints

Contact KFC Corporate

Toll free phone number: 1-800-225-5532

Kentucky Fried Chicken is the second largest fast food chain in the world. There are 18,875 worldwide outlets in 118 countries as of 2014. Revenues for KFC in 2013 were US 23 billion. KFC is a subsidiary of parent company Yum! Brands with corporate headquaraters in Louisville, KY, USA.

The website lists one customer service number number you can call two ways: 1-800-CALL-KFC or listed as for “urgent calls” 1-800-225-5532. This is the same number. When trying to find a “contact us” on the website a cookie will repeatedly pop up asking for your location.

If you have a problem with KFC, the website “contact us” is an email form asking for a zip code of the location you are referencing. In case you want to contact KFC by writing a letter you may reach David C. Novak, CEO of KFC at 1441 Gardiner Lane, Louisville, KY, 40213 or call the corporate office directly at 502-874-8300.  

KFC was one of the first franchises to grow internationally and began as a small fried chicken shop in Corbin, KY during the 1930’s depression. Opened as the Sanders Court & Café by Harland Sanders, the slogans that made KFC famous are “finger lickin’ good” and more recently “Nobody does chicken like KFC”.  Social media presences include Facebook, Twitter, Instagram and YouTube.


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KFC Contact Information

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  • KFC headquarters address

    • 1900 Colonel Sanders Ln
    • Louiseville
    • KY 40213
  • Company website

  • 1-800 phone number

    1-800-225-5532
  • Better Business Bureau rating

    A
  • Customer service hours

    24 hours a day

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Top KFC Complaints

Browse more than 1319 reviews submitted so far

20

I ordered my food online and went to pick it up. I went through the drive thru and the lady handed me the bag and said you're all set. I informed her I had a drink. Se cones back with my drink leaking down my cup tells me have a good day and closes the window immediately. I clean up my cup and she comes back 2 minutes later asking If I need something and I explain she gave me my drink with it all leaking down the side. I then get home to enjoy my dinner that I spent 50 dollars on and I have overcooked chicken that tastes like it had been sitting in a warmer since noon and I ate dinner at 6 and I got undercooked biscuits that tasted like raw dough. I have issues with kfc almost every time I go there. They do not care about their customers not 1 bit. I'm unable to go back to kfc at this moment but would like to be compensated for my order.

20

Who has ever heard of a chicken restaurant not giving napkins to customers in the drive thru with their orders??? Every time I go thru drive thru, I have to open my bag up, see no napkins & ask for them. The last time I went there, I had no napkins, no spoon/fork for my famous bowl & no ketchup for my fries!! Ridiculous!! How did they expect me to eat the famous bowl, with my fingers???

20

Standards are very poor portions are made very small and the quantities reduced.but the prices keep increasing..we do not see any international standards maintained here.horrible customer service, they have recruited staff at very low salaries and they are not groomed maintenance KFC standards. Chicken has been half cooked and many times there were complaints and confrontations at many places.kindly follow the foot steps of Mac Donald sti lanks and close the operation as this local operation is killing the brand.

20

Today I have visited the store/outlet of KFC at 8pm here in bhubaneswar "Jaydev Vihar "(Odisha) for a dine-in, but while transaction via paytm upi don't how the payment request catched to any person named "Devyani" and payment request approved to pay. The said amount was Rs.676.82 and "UPI id paytm-14790230@paytm".

After showing the details in store they denied to help and asked to contact the person who got the money. Even called to customer care but couldn't make it. So here I am sharing my details and screenshots for your reference, kindly do the needful in this regard and process my said amount for refund ASAP.

20

I ordered the $20 taste of KFC and 5 piece tender meal. On the $20 meal I was told there were no substitutions on sides which I could deal with. After I had already paid, I was told that they didn't have Krispy Breast. They said I could have the Original Breast. I don't like Original because I've gotten it before and it wasn't done. Once again, after being told what I would have to get, the Original Breast was not done. The biscuits were doughy as well. I spent $35.99 on food that less than satisfying. The only thing that was actually good was the coleslaw. Never again.

40

Smash bowl half full. Advertising says 3.49 add chicken 2.00 more not true it's 7.00 a up charge is added. False Advertising never again. And it's not that good.

20

Ticket # 1108
Auth Code: 434354
Auth Amt: $35.77

I placed an order for an 8 piece original chicken meal with 2 sides of coleslaw and one pot pie. I was told that they were sold out of chicken and were cooking more and it would be ready in 10 minutes and if I would just pull over and park in the parking lot next door to their building they would bring out my order and it would be nice and fresh and hot. Even though it was rather inconvenient, I did as instructed and my order was brought out to me in that time frame and I drove away. Upon arriving home I opened up my package of food only to discover that I had been given mashed potatoes and gravy and one order of coleslaw and they had not given me my pot pie. I did call back and spoke with John who stated that if I came back they would give me my pot pie. Well, I wasn't in a position to drive back right then. I was rather put off with they offer to come back to get my order right.

20

I frequently receive online orders from my location. Yesterday I ordered online, kfc pakistan refused to deliver order saying the location is out of reach. Although day after tomorrow they delivered on the same location yet they said that from a week the location is closed. I complaint online but the representative used abusive language.

20

It's been 15 plus years or more since I've eaten at KFC I was on my way to Popeyes up the street but said to myself ok you haven't eaten here in years so let's try it again I got a 3 piece original meal mashed potatoes and gravy and m&c when I tell you it was worse than I remembered it taste like it was missing half the spices the original calls for it was full of grease, a lot of fat I was looking for a leg wing & thigh I got 2 greasy weighted down thighs and the smallest chicken leg in the world potatoes were DEFINITELY instant potatoes gravy was ok, the biscuit was not the fluffy KFC biscuit you use to see advertised, mac & cheese was HORRIBLE. The sweet tea was the best out the meal after I added sugar. I'm a senior citizen I don't cook much anymore ,but this will be the very last time I eat at KFC I see why the KFC'S in this city is always empty and no cars parked anywhere around. I thought I would be able to change my family's minds for a upcoming family function but my experience I have to agree with them and KFC will remain on the list of places not to eat at

20

I ordered a meal from your store #L518068 ,at Oldfield Crossing Drive at 2:24 pm . My cashier named Nicole, had to be the most unfriendlness and rude person that this store has ever had. I really hope this matter will not be swept under the rug, Thank you , Gordon from Jacksonville Florida.

20

I filed a complaint, quite some time ago...This was with the KFC store in West Allis, Wisconsin...I was supposed to receive a voucher for further purchases with KFC...This voucher is long overdue...Very poor customer service...As, I have asked a few times about the voucher...
The case number assigned is "01837637"...Very surprised that your customer service staff has not followed up with me.
Gary Dorgay

20

We went to the KFC on Columbia Ave. in Battle Creek MI. We came in to order and wasn’t even acknowledged, then finally gave order waited for quite a bit, then told we had to wait 25 minutes for chicken, mean while drive thru was going thru quite fast.
Very disappointed in service. Might have been short staffed, but drive thru was getting their orders…hmmmm
Thank you,
Diane Bowers

20

I tried to place an order I was told to use the kios only I will not come here again to spend my money with rude people that don't want to work

20

Order 2 of your boxes got chicken that was dry and small I paid 43.00 for 8 pieces and 24 nuggets was disappointed with service at restaurant and with food . Will not be returning to K F C

20

Your website is the worst website ever!
Ordering online is supposed to be quick and easy and every time I have to call it in.
I have boycotted KFC so often hoping you will change, and you don’t.
Bad bad service!!!!!!

20

One order, they make you wait and I was only one in line, finally in drive thru, ICE COLD FRIES AND CHEESE

I ASKED FOR HOT FRIES,KEPT COLD CHEESE, AND THE GIRL GOT AN ATTITUDE, BUT SHE SAID OK, WAIT, TEN MINUTES, I WAITED, OUT SHE COMES WITH HOT FRIES, JUST, AS HARD AS ROCKS, SO I HAD THE PLEASURE OF EATING SOLID HARD FRIES WITH COLD CHEESE
NOW I'VE HAD THESE BEFORE AND THEY HATE YOU ASK FOR HOT FRIES, WHY?????

THIS PLACE ALWAYS GIVES LOUSY SUBSTANDARD FOOD AND SERVICE, YET THEY CHARGE SAME PRICE
TICKET 1554
STORE K071150

I DARE NOT ASK FOR ANYTGHING ELSE

20

I contact you because I have had a very bad experience in a branch in Mexico, and until now no one has contacted me or helped me, I have been buying your delicious chicken for many years, and it makes me feel very disappointed to know that you no longer want to sell me, KFC is one of my favorite foods. Yesterday I called to place an order by phone, which never arrived, and I was dialing to find out why it didn't arrive, and no one answered me, I was contacting by phone, by WhatsApp, by X , directly on the website (all of these from Mexico), and no one gives me an explanation why my delivery could not be made, I considered you, from the restaurant chains, with better service, but now I am afraid to order and that they leave me without food again, I ask you if you can help me find out what happened, and if I will be able to order again as before and that you serve me respectfully, I thank you very much for your help.

20

I came in on November 22nd 2023 at around 3:12 in the afternoon I made a meal purchase of $52.83 and 2 days later I found out I was double charged.. I went back to the store and they told me it was a bank issue so I in return went to the bank and they told me that it was a KFC issue because several other people had had the same issue with KFC.. so then on November 30th I went back in the store spoke with the district manager who happened to be there and he assured me that he would escalate it up the ladder and I will receive a refund to my card within 3 to 5 business days.. when those days passed I went back into the store and I was told by the manager Allen that it was processed and should be in my bank account in 2 days and now is December 6th and there's still no refund in my account and I will be turning you over to the better Business bureau and consumer affairs because it only took your glitch system one minute to take my money and it's taking me nearly three weeks to get it back

20

They got my order wrong twice than the manager is rude I told him I had specially ordered 2 number 8 which are 1299 but I said I want tho breast and 1wing they gave me 1 breat and all wings I said the order was wrong and he said you have to pay 208 more plus the 2899 I said I'm gonna pay but s she got my order wrong they need to pay attention to the customer not be rude

20

Kfc edmonton would have to be the worst seriously. Went there on Saturday they charged me heaps wouldn’t help me to make a dinner pack or some pack get out of there go round the corner didn’t get coleslaw so went back to change order manager said if you give me attitude I will give you attitude then slammed window shut she was so young not professional at all not the first time had a run in this ok as we will be going to earville one from now on where they are so proffessional

20

This is for the kfc location at 1720 Middlesex St, Lowell, MA 01851. I arrived at 4:30pm on 12/1/23 and I noticed the lobby is always closed and I had a large order with multiple ppl wanting to know what is on the menu and I didn’t want to hold up the drive through. I walked into the front entrance for the pickup area to ask if the closing was temp or if the lobby was forever closed and the mgr at the front said we don’t need to tell you anything and that was the end of it. I’m guessing he hears this question a lot but the way the came across was very rude. This is the only kfc within 45 min from me and it’s a shame this mgr treats his customers this way. I see plenty of employees in the store and I can’t see a reason the lobby is closed other than personal preference.

20

I want to know what idiot decided to discontinue hot wings. It was one of your best sellers. Then you have the audacity to bring out a limited special of hot wings that was not the same recipe. I don’t know who makes these decisions but they are running your company into the ground. The old saying “if it ain’t broken don’t fix it” applies here. Think bout it.

20

No chicken…on the actual chicken. All fried bones and skin! Gross. Every single time it’s gross with zero actual chicken.

20

I bought an 8 piece meal today with sides of corn and coleslaw. i ordered crispy When I got home the chicken was spicy and greasy and original, the coating was raw under the top layer. Absolutely disgusting. The corn was dried out from being in warmer too long. Was very hard. could not eat it. When I tried to place my order at the drive through there was so much noise in the background i could not hear what was said, so I went inside and there was 6 women behind the counter laughing and talking. The lady that finally took my order could not find what i ordered and had to ask some one else. there was one other couple in there but the noise was so bad they left. I was really shocked with customer service and quality of food. I am 74 years old and think its ridiculous for a business to be run this way. needless to say we had sandwiches for our meal.

20

I ordered a three piece all white chicken meal, a number three. I got home and I had all dark meat, one leg and two thighs. I would like to be reimbursed for this.
The girl did not give me a receipt so I have no information to send you but it was the KFC on Cobb Parkway in Smyrna Georgia on November 18.

20

I will never work for yall again yall DC manager is on some family business she let everyone in her family do anything to the rest of the employees Tina baddy should not have her position how she going to let her daughter take hours from me and paid someone to get me fired her and her daughter it's ok yall need to do something about this I see what jazz talking about how my check was 380 when I work 36 hours a week

20

Ordered $37 in chicken at drive thru, got to the window and realized I forgot to ask for extra crispy. I beeped so the gal would open the window 3 times, and she never did. When she finally opened the window she asked for the money. I told her I wanted extra crispy, not regular, and she said "the order is already made. I told her I wanted extra crispy and would wait. Then with an attitude closed the window, turned around and I saw her hands flailing. Two minutes later she opened the window and said "we're out of extra crispy". WHAT...HOW COULD THEY BE OUT OF EXTRA CRISPY. I accepted my order anyway but feel I must report this as I believe they just didn't want to redo my order. KFC OUT OF EXTRA CRISP!? Hard to believe.
Lastky the gal needs an attitude adjustment; AND the chicken was very greasy

This was at the Okeechobee Florida location.

I am 73 years old and been going to KFC for a long time and never been so poorly treated.

40

It isn't much of a big deal but I think it's against discrimination. The manager in KFC mount Washington ky, has failed and refused to hire me because " she didn't like me" .
As to why : her boyfriend who was my old co worker at another job ( who has harrased multiple girls there and not just me) . She thinks that I am after him and I personally am not. In need of a job, I just had a baby and need the money, she again, refuses to hire me just for that one unrelevant reason. She has threatened me previously over the encounter.

20

ordered #1 meal (2pc)
received boxed food with 1 freshly cooked breast, biscuit and mash potato/gravy
missing was my chicken wing
cooked breast was still oily, wet, and undercooked, no Original Chicken breading
I gave boxed order back to cashier. she said I need to talk to manager.
Manager was same guy cooking chicken. HE HAD HIS MINOR CHILD BACK IN KITCHEN WITH HIM (approx. aged 7)
manager gave me my money back, threatened me and told me not to come back to his store (415 Gallatin Pike North, Madison TN)

20

Not only did I have to go back for two ordered of French fries but then got home and realized they didn’t give me my dipping sauce.

40

I went to the KFC in Easley, SC yesterday evening to get my family dinner (12 pc w/3 sides and biscuits). The girl at the drive thru was extremely rude and disrespectful. I do not know her name, as she was not wearing a name tag. After taking each customer's payment she would have them pull forward or into a parking spot to have their food brought out to them. I have worked in fast food before, so I know all to well they are trying to get their service time shortened by doing this. As my 3 sides I ordered corn, macaroni & cheese and cole slaw. When my food was brought out I pulled to the other side of the building and checked my food before I left. Instead of cole slaw I was given mashed potatoes & gravy. I pulled back to the drive thru window and explained to the girl what had happened. She immediately told me they would have to make cole slaw. This tells me she intentionally substituted the potatoes/gravy for cole slaw. She did not bother to let me know when I made my payment they were out of cole slaw and would need to make more. Instead of asking me if I would like to wait for the slaw to made, or another side substituted she just put the wrong side in my order without telling me. Needless to say, this was extremely frustrating, especially on top of the rude behavior I dealt with. If this is the way KFC in Easley, SC does business they should not be allowed to continue with the franchise. They also need to take a hard look at their hiring practices.

20

I went to kfc last night when I was there it's was a young man trying to jump on the Manger the Manger did everything possible to tell him to leave but I feel like that young man shouldn't be talking to Manger like that and his girl tried to jump in too

20

I was food poisoning from the wings and fries that I bought from the store KFC in Athens ga after I looked at the wings was looking old and the fries was looking old and after I heard another employee tell someone to drop some fresh fries and I asked was my fries fresh and she told me yes, but the fries were not fresh nor were the chicken wings, I was told that they don't drop chicken after hours, I just sent a message to corporate before I found this. Glad I did so I send images, I don't know how much my hospital bill is, I haven't gotten the bill yet. Just letting ya'll know what happened to me.

20

Eric Hill of Shelbyville, Tennessee KFC the manager gave me a hard time and was disrespectful and close the window in my face about a refund that I was asking for

20

Ticket number 1026 Oct 31 -2023 my Son Austin Everett placed an order in the drive thru they constantly give attitude. He was told to pull around n wait this is constantly with them he waited over half an hour for food the guy bringing it out didn’t know what belonged to who he kept going up to other cars waiting a total of 6 cars!!!! Between the bad attitude workers and the consistent ignorance on orders this will be our last visit You need to strip this person of their franchise. Or go in under cover and see for yourself.

20

I went to kfc in st.peteres missouri I ordered a 12 piece meal for my family I brought it back and we started to eat the chicken and I noticed they short me 3 pieces I tried to call up the restaurant there was no answer so I drove 5 miles back to the restaurant and I told the same lady that brought me the chicken out and she almost dropped it because she acted like she didn't care but I told her they only gave me 9 pieces she told me I had to have a receipt and the chicken to begin with she did not give me a receipt she told me to pull up and wait so I did and the chicken was already being ate so what am I supposed to do bring back bones but when I told her about it she was rude as hell when I told her she did not give me a receipt she would not here me out she just said bye and would not listen to me tha chicken cost me about 40 dollars plus the cost of gas to go back to get what I should of got to begin with I will never eat at kfc ever again because of this an my family says they will never eat it again either because if that's the way kfc does business I will stay away it employees like that that give restaurants a bad name all I wanted is what I payed for that's all because believe me I'm not going to drive all the way back to kfc to rip of 3 pieces of chicken she knew I was just up there to that's what really makes me mad that they can rip you off and because there not capable of giving you a receipt you can't get what you paid for so is that considered kfc stealing money from me if I did that to them they would call police on me

20

The KFC in flint, Mi. I was told they are out of chicken. Really

20

I ordered an 8 piece with two large sides and four biscuits. My chicken was very greasy. The skin was hanging off the chicken and very soggy. It’s like the just tried to refry it. The mash potatoes was very thin. And the Mac and cheese was watery. I am a single mother 5 and very upset that the food was disgusting. I don’t have money to waste.

20

I don't get wat I order and they are not using card machine service was very poor

20

I’ve been waiting on a call back from someone for over a month now. I have to call every week and get good with in 72 hours I’ll get a call and never do. I will never visit another KFC after I went to the Durant ok location and was treated horribly and cooperate can’t even give me
A call back. They allow their customers to be treated badly. Long story short I threw away my receipt in the trash can they have right after you go through the drive through, I was literally the last car that got food and barley pulled up enough for the next car behind me to get food. I go to get my meal and it wasn’t in there, the manager was hateful telling me she couldn’t give me my food without my receipt, that it wasn’t her fault I threw away my receipt… i said how is it my fault y’all didn’t give me my food? How long is one suppose to hang on to their recite and why is there a trash can right there if you can’t throw your recite away? I was the very last person they just gave food to, the boy who checked me out had just went on break, she called him back in there and he told her what I had and she still refused to give me my food, I had to go get in the trash outside and get my receipt out holding my 3 month old crying baby. When I got my
Recite I took the other food I had back in there and demanded a refund. Nope she couldn’t give me one. All
She could give me now was the food I didn’t get. So she went to make my nuggets( I couldn’t see her make them) so of course I didn’t eat them. I’ve never been treated so badly. Making me dig through a trash can before I can have my food I paid for with a baby in my arms. Not to mention I ordered a bucket of legs because that’s all my family likes and I get home and I only had 2 legs.. I’ve heard so
Many other
Stories of bad experiences after this happened to me. the horrible thing is that you can’t even get a call back from cooperate. Someone tried to off me a voucher to solve this.. that’s a joke right? I don’t want a voucher, I
Will
NEVER be back.

20

The food at the Columbia Missouri location on Whorly Street is just gross. I will be pitching my to go food in the trash and will settle for a peanut butter sandwich instead.

20

I bought a 3 piece chicken box at Ottumwa store-cost $11.29. That is too expensive for a leg and 2 thighs. Not satisfied!

20

They lied about chicken being done.

20

Went through drive through at 645 in Galveston on 61st ordered pot pie said it would be 20 mins but I had to pay for complete order first 38.00 and some change which I did and I pulled over and parked and waited lady comes to my vehicle and says we haven’t forgot you it will be 7 more minutes okay no problem. I then see her give a bag to another vehicle waiting and watched them hand it back shaking their head not mine. Employee then walks to my car and says you’re going to kill me but we gave your pot pies to someone else. We have now been there 35 mins and the (mgr) is the one that made me pay first and I also observed him sitting at a table on his phone. I had to go in the store my son and I for a refund and there was no apology no comp nothing. How are you going to address this?

20

Good morning I stopped by yesterday around 2:30 pm purchased a kids meal there was an issue were the manager was verbally abuse to the cashier in reference to the meal i defend the cashier this female manager cursed me out verbally cursed my dead mother told me to f my race I'm latina refused to give me my meal took photos of me a cussed me of calling her names which I never did told me she was going to post me on social media and bully me unbelievable treatment I'm 56 yrs old never used bad language call the store and ask the employees this woman should be removed she's an embarrassment I think of suing you ! Evelyn Rijos KFC 408 8th Ave, New York, NY 10001 at this location please speak to all 4 employees 3 were Hispanic like myself and the cashier was african American sweet heart I defended her!

20

The personnel which are in the car service area are being irresponsible. For numerous times my order has been uncomplete. They always forget something. I had enough, and that is why I am making this complaint. At the window, most of the time I don't verify my order, which I did this past Sunday 15 of October 2023, and I was missing a piece of Breast. Also they dumped the fries inside the box and it was less than its supposed to be.

20

This is the 2nd time I have went to one of your establishment around 9 pm to be told I have to take food home for dining room is closed, yet the signs on door says dining room area open till 10 pm. I don't have a car so when I do get there in e timely matter is always the same statement ( it's gonna be too go, for dining room is closed... I feel it's not right when you want to relax after getting there and eat comfortable. Location is on 1907 w. Vine st ,(aka) irlo Bronson drive Kissimmee FL,34741

20

hi
I ordered a 8 pc meal
it was terrible. coleslaw tasted like they made it with Clorox and the mashed potatoes tasted awful. the gravy had no flavor
the chicken was really dry
i would like my money back
we bought the same 8 pc meal in S
elma, ca and it tastes delicious
thank you
henry

20

KFC on 4317 Lockwood Dr, Houston Texas 77026. They never have anything for you to order. I have went last week and today 10/10/2023 at approximately 4:00 for the $4.99 hot wing special and they said the wings were frozen and then I asked for a chicken pot pie and they said we don’t have any.
I went last week for a chicken pot pie and they said we don’t have any. I am going to go tomorrow and started again contacting you about this matter.
I am a member of the Kashmere Gardens community and a Department of Neighborhood leader.
I expect better for my community.

You will here from me again good or bad.

20

Previous times visiting this store the condiments were empty and the area was dirty. On my last visit it took a good 10 minutes for someone to wait on us)the restaurant was empty). I ordered the chicken tenders and they were so crisp and dried out that I could barely get one good piece. Not satisfied with the KFC restaurants much any more.

20

London Ohio. Restaurant :: 3-4 times this year we have visited this restaurant. Looking to order a pot pie . Every time. Around 6:30 pm. After waiting for a while in drive thru. Only to find out We don’t have any. Tonight I called the restaurant and ask to speak to a manager. The girl handed the phone to someone. I really doubt it was the manager. I proceeded to tell him our story. We are senior citizens and it a chore to come back to the restaurant. He did verify they were out of pot pies. He used the excuse we are under staffed , we are doing the best we can. I asked him why would you be out of a good selling item on a Friday night at dinner time no response. I proceeded to tell him was he aware that they were sending paying customers to other restaurants. His response. “. Yes sir “. No apology or any care in his voice. I told him it would be a while before we would return to this restaurant. His response. SILENCE. I proceeded to tell him thatI was disabled and not driving. Thinking his response may be. What else would you like to order. I will have Uber bring it to you. Complete silence. I proceeded to thank him for listening to my concerns. And the call was terminated. Pleas help us.

20

I ordered online the family feast, a few other things as well as 1.5ltr coke. I sent my 14yr old daughter to collect and they gave her a 500ml instead.

20

Why is there not vegetables combo on the menu ? Hell to order all the sides separately is expensive and there should be a side order combo for the price of a regular combo or less.
Think about but please do something about it, we all don't eat meat.

Regards.
J . Profit

20

I visited the kfc on Tom Hill Sr. Boulevard September the 9th around 11am I ordered a sixteen peace meal but I received a ten peach meal I paid $52 for this meal so I took the entire meal back to the store after taking to one of the employees that was so rude to me over the phone and even more rude to me when I brought the meal back I only wanted for her to give me what I had already paid for so I called the customer service number and they said they would take care of the problem I have talked to so many people at this office every since September 9th still haven’t gotten anywhere I only want to receive my meal or my money back because I paid $52 and never received the food I paid for or my money very disappointed customer case #01651570

20

Outer Loop KFC, ordered a original 3 piece received crisply ordered, ordered two legs and one thigh received two thighs and one leg should have had a drink with my meal didn’t receive it either Tropicana very poor service worst I’ve ever had

20

Stop by on Wednesday night and purchased a Full up box, when I got home there were a total of 10 chicken nuggets and possibly a medium fry, 4 chicken thighs and 4 biscuits. The Nuggets were very dry and fries were over cooked! It was very disappointing. Wasn’t even enough to feed 2 Adults & 1 child.

20

This is my second complaint about this location. When I arrived there was a line wrapped around the building. So I thought I could go in but the lobby was closed. So I went thru the drive thru .I was sitting there for at least 30 minutes. When I finally got to order a chicken pot pie I wanted 2 but they only had 1. So I had to go to another location to get another pie. I was so upset that I had to go to another location. I will never again go to this location

20

On September 28 I had gone to ur store G135343 3821 Route 31 3156521036 @630pm. Had to wait 45 minutes for my food, ur Lobby was FULL of customers waiting on their food as well. I spent 60.00 and the biscuits were so doughy inside, the chicken—u couldn’t even chew it and potato’s were cold. For what I spent the food was HORRIBLE!!!!!

20

We received coupons in the mail for KFC. 7 pieces of chicken 14.99. My wife presented the coupon and was accused of making the coupon. Person at counter said no it will cost 23.10. 1. What how do you make a coupon when it came in the mail. 2. Is this the scam bring in coupon go to order say it fake and most people just say charge me. This is KFC in Spanaway Washington. Very disappointing

20

I live in Shawano, Wi. This is the KFC that I have been using for the last 20+ years. The black top surface surrounding this piece of property has been in steady decline for the past 20 years. It has gotten so bad, and neglected that there are huge sink holes to navigate around starting when you first turn in the driveway. I drive a truck and its a good thing I do, because if I had a car it would bottom out in the huge hole that needs to be avoided turning into your driveway. From there it only gets worse. There are 3 more huge sink holes to get around just to get to the menu order sign. After the order process there are a few more huge holes to navigate before you even make it to the take out window. I have made comments on this to the employees over the years and their answers are always " we have been telling management these same complaints from customers for years and nothing is ever done about it .sorry". How pathetic is that? KFC a corporate business as big as you are, refusing to maintain your premises for the customers safety. I for one will no longer be purchasing anything from this location until you fix your parking lot. You should be ashamed to even admit that you let it look the way it does, for as long as it has. Its dangerous for anyone walking on it as well. I am surprised you haven't been sued for auto repairs for the damage done to the bottom of customers vehicles.....its that bad. Its time you sent someone with a brain and the sense to pay attention the the legitimate complaints of your customers and rectify this situation. Pretty sad that its come to this. I didn't take pics, I probably should have, but that's not my job....its yours as the owner of this company to maintain its premises for the safety of its customers. So send one of your big wigs up there in corporate office down here by us little people and take a look at what you should have been paying attention to years ago. Then fix it before someone gets hurt.

20

Just left KFC about 438 pm on 9 22 2023 in Hammond, IN Calumet and I believe 141st.

I place my order at the speaker, order 3 pcs chicken original. Gal voice says pull up. I do. Anther woman says can I help you?
I just placed my order. She says no. I said 3 pcs chicken thighs. She says she did not talk to me. She has 3 pc. tenders. I say just need 3 pcs chicken. She says no. Go back around and re-order. I say who else is there, a gal took my order. She says no one else is at the register. She refused to take my order. I asked do you think I am crazy hearing voices? Either she or someone took the order or your speaker is being hacked. Either way I was refused like discrimination.

40

Ordered 2 pieces. A spicy large and a normal crisoy leg(specified,, i dislike the wing) at the Quatre Bornes KFC.
They served me a spicy wing & a crispy piece. I protested the wing It was changed. Inspecting further the supposefly large piece was as big as the leg. I protested again, the answer was "that's how it comes".
I've tasted kfc in europe, north America. I have never encountered such ill mannered, blanked face, blunt service as this. As for tomato sauce one has to beg for a 'life'.
I have a photo. Dont know how to send it. I await you response.s kfc addict

20

Went to KFC at lafayette indiana asked for 3xtra crispy but got a very grease soggy chicken it was the worst chicken I have ever gotten there

20

Poor service place order had a so there’s a ten min waiting which was over 45 minutes order incomplete still no capisun and I’m Fifteen minutes away so I never got it
Paige was the manager on duty very disappointed in the service as well as no offer to accommodate my long wait

20

It’s been brought to my Attention:

Christina Bolden General Manager: KFC/TacoBell located 1809 U.S. Highway 1 Sebastian, FL 32958
(772)589-0170

Is a Federal Convicted Felon with a 5 Years Federal Probation term where she stole money as a US POSTAL WORKER several times I do not understand how the company turn others away for their past convictions but allow her to run a store with a Federal Open case she’s on Federal papers for the next (5) Years it’s not fair to turn your nose up to those who try to make a difference in their lives my son was turn away but yet she can remain a General Manager I will be going to the local News about this that she can stay and nobody else is giving a chance

20

Thighs that I bought at KFC edendale crossing at pietermaritzburg. Their meat smells and taste rottens. I phone to the branch to complain and went back but all they thighs were rotten smells bad.

20

I went to KFC on Virginia Beach Blvd. earlier today I received a cold $20 fill up box. I stop my kids from eating it. Manager she told me it was no problem to get it replaced. But when I got there another manager, Kaleena only replaced what I had brought her and it was not what I bought. I’m not gonna dig in my trash and get the rest of what I had box and bring it to, that’s not what she told me to do. I did not get my replacement and I am pissed.

20

Waited 1 he 15 minutes for order was told would be done in 10 minutes then that they were working on it then that the computer deleted it. Ordered online to avoid issues seemed worse. Other customers left mad while I was there I would have left but I was having a birthday dinner and had to wait for the dinner very disappointed with service and staff
My order # is 44574478
My pick up time was 5:30 it wasn’t ready until 6:48 I have photos but your app won’t let me load them

20

To whom, it may concern.....On 8/31/2023 my husband went to our KFC Lewisville, Texas located on Main street.. He ordered a bucket of chicken and they gave him the wrong order nothing that was in our package was what he ordered.. He wanted a bucket of chicken and he got chicken tenders. She did not even ask him if he wanted a large or small mac and cheese she gave him a large mac and cheese and a large mash potatoes.. with nothing that went with the tenders, he got no sauces or dip with that order.. He did not realize what she had done till he got home with his order and we live a long way from KFC, so he did not go back and was very upset and mad and he wants a refund, for the amount of $29.22 cents.. We have tried to call every phone number that you have listed and to no avail, no one ever comes to the phone or it says this number is not a working number.. I don't understand how a large company like KFC could have such poor communication with the public.. I have been trying to reach someone since this incident happened to no avail.. The lady that waited on my husband did not speak English so he could not understand her.. He kept trying to get our order to no avail..
I sent in a complaint on the day of the incident to no avail, the message said we will get back to you shortly.. Well, here it is 9/13/2023 and no one has contacted us.. We are senior citizens and on a fixed income, and cannot afford to throw our money away, which at this point I believe you really don't care.. We used to love KFC but will no longer go there or send our friends or family there... I hope you will refund our money and that will be the end of that.

20

I visited a kfc in the villages, Fl I’m wedgewood lane, I ordered the $20 box and when I received my I order I looked over my order before I proceeded to leave and I had burnt and old chicken in my box. When I mentioned it to Makayla she had a funny look on her face, so she went around the counter and said “oh I forgot I had fresh chicken in the back”

20

The KFC on Tillman road Salisbury Maryland.
My average coming here once or twice every other week when this place first open it was great customer service at this restaurant is worse than worse on a scale of one to five I don't even think it should rank a one.
I've traveled for the past 20 years with my job this is got to be the worst restaurant service that I've ever encountered in my life you guys should really just close the doors and move on

20

Tenders clearly marked 10 dollars on app or online I ordered them and they came out to 1299 plus tax tenders were Lukewarm and hard manager said she can’t do anything about online and to call kfc I called 1800 CALL-KFC and got a message that extension not available tried 5 more times and same message even though online it says it is 24 hr

20

I went through drive through in Cornelia, GA and requested them to cook original thighs when told that they didn’t have any cooked. When I called management at the store, Ashley said that her cook just came in and that it would take 45 minutes to cook the chicken and she laughed when I told her I was going to call corporate, and said ‘good luck with that.’ She also laughed when asked about her cooking the chicken herself to keep from turning away customers and she said she wasn’t trained on how to cook the chicken as a manager. She was highly unprofessional, uncaring about her duties and the KFC image much less her customers. This is not the first time that this happened at this location with us either. When I asked her for her name, she gave it but then asked for mine in a condescending manner. That’s unprofessional. I understand being short staffed, but managers should be trained to run the entire store regardless of position. That only makes logical sense. I normally do not complain about stuff but this situation takes the cake. As a small business food operator myself, I would be ashamed to know that this took place at my facility. Corporate may want to alert the franchise owner and investigate for themselves what is going on at this store. We love KFC but this treatment is uncalled for.

20

I’ve gone in to KFC Friday (9-9-23) with my kids and they was playing rap music on the speakers and there was a lot of the F-word. This type of music in unacceptably in any kind of business. The KFC was located at 32120 Date Palm Dr Cathedral City, Ca. 92234. The time was around 6pm

20

At approximately 7:49 pm on 9-7-2023 my friends and I ,(Lonnie and Phil) were in the drive thru waiting our turn, soon enough at 7:54my buddy phil decided to order first (we asked if we could make separate orders) he got the 12 pc bucket with mash potatoes gravy greenbeans.. as so did I but I wanted 16pc mash.. pot. KORN EXTRA BISCUITS AND 2 SODAS... DONE 8:PM..... we get to the drive thru window Phil gets his order , handed her my card I got a half mash potatoes. And gravy, I was like excuse me excuse me, (ignored) I had to get out the car van tapp on the window , ask about my order was rudely told that all we have left, i then asked oh ok so you want us to wait in the parking lot for the rest?she then said no , we're done frying the chicken for the night.. i looked at the clock, and said it's barely 8:02 what time do yall close she said now i said can I speak to the manager she said , i cant give out her number but i can tell you to call corporate, so i said well fine then i want my card back, n i dont want my order,she rolled her eyes n we left at 8:14pm..

20

I've been trying to get a return call for 2 weeks from Tonya. She is over the Grafton WV and Clarksburg WV stores.
I've left 2 messages with Kristin (manager in Clarksburg). 2 weeks today and no return call. This is in reference to how my minor child was treated on the job which forced her to leave employment.

20

Ordered Togo at window. Two 3 piece dinners and drinks.Recieved 1small
thigh, one small leg and a wing.
Dried out and cold.
Sides were fries which had been cooked awhile. The green beans were the only thing about this meal we enjoyed. Will not be going back. Quality at this location has gone way downhill.
Blanding Blvd and Orange Park. I suggest you let the Cornish game hens grow up a bit more if you'd like to keep customers. Tired of paying a premium price for subpar food. FYI..... a wing is not a piece. Especially a small overcooked one.
Signed
Not chicken in Jacksonville, Fl. 32244

20

why Can I not obtain some specials over the counter that are only obtainable using your app . I have no internet on my phone and regard your policies as discriminating against people in the same situation . surely my money whether it be from an app or from a sale over the counter is as good as any one elses no matter how KFC obtains it . Your new ways of doing business are directly aimed at the younger generation and give no though to the oldies who are getting left behind in a discrimitory way and of course profits come first . Not that the loss of myself and my wife would bother such a large company as KFC and you might think this as laughable but KFC has lost us and I know of many more as customers Thankyou ,Ian Hamilton

20

On this day, 9/7/2023, between 12:20-12:40, for my lunch I visited the KFC located at 4371 Ontario Mills Pkwy, Ontario, CA 91764. It took forever to get thru the drive thru with only 3-4 cars ahead. Since it was lunch time, I could somewhat understand. My order, came to $12.79 and I handed the young man at the window $13.00. At this time in an abrupt tone he informs me that it is exact cash or card unless I want them to keep the change. I feel this should have been something told to me prior to reaching the window so I could have either ready. I handed him $12.80. Get the bag, have to ask for taco sauce for the tacos I ordered which should have been a given. In dealing with him ZERO customer service and looking at the open wounds on his left arm also did not sit well. I am an insurance adjuster and when KFC was under PepsiCo, I handled their insurance claims and from what I remember any cuts had to be covered with a blue band aid. Why shouldn't his arm be covered with the amount of issues going around. On the way back to work, I was attempting to snack on the biscuit which was harder than the hardest crackers you can think of. Not the quality I am use to from other locations which I plan on finding another one in the area because I have had similar issues with this one. I didn't realize I was missing the receipt until back to work, therefore unable to provide the persons name.

20

I never have a good experience at the corruna rd location in flint mi, they either make you wait entirely too long at the drive thru just to mess the order up or the latest I pulled up with no other cars in line and was told that I couldn’t get 2 orders of wings because you can only get 1 order per vehicle this is ridiculous I wont ever come back

20

I love your chicken pot pie however I don't understand why a very small piece of chicken is in the pie very disappointed

20

I give this place a 1 because I went to kfc in Westerville the lady was out in the car smoking or whatever she was doing with her people .also we parking she getting smart with us so we waiting in line while she still outside about 10 minutes she comes in didn’t wash her hands started to fix the lady that was in line in the drive through no telling how long she was waiting so we left and came to the kfc on 161 in Columbus ohio oh my God this one is terrible the manager was getting smart with the lady that they mess up her order than she took my order I be the Oder was mess she said she was the manager her attitude was real nasty with me and the other person she was be disrespectful to us this is unacceptable we sit in ate but feel so uncomfortable please address this issue people spending their money to help business I felt like I wasted my money thank you

20

I’m traveling to Dallas. Stop to eat at the KFC in NewBoston Tx. Went through the drive through, got back on the highway, open the 3 pc crispy, and it was terrible. Im not exaggerating, terrible. Taste like Williams chicken the next day. It was too late to turn around so I called. The person I spoke with was not friendly, but defensive.

20

During a lunch break I decided to try KFC chicken nuggets. I was told about the special 10 pieces for $ 5.00. I started to gather my money from my wallet, five singles which I neatly placed on the counter and the coin amount that I placed in the female cashier’s hand. I was asked to put the bills in her hand. I politely pointed to the bills on the counter. I was told that I was rude for not putting the bills in her hand. I was flabbergasted that I was told this. I reached for the bag and was prevented from getting the nuggets. I then asked to speak with a manager and was told that ,”we are all managers “ by the 3-4 workers that were in the store behind the counter. I have never in my 67 years of life been so disappointed by restaurant personnel. I will never ever buy anything from a KFC. Maybe they feel comfortable treating their customers with such little to no respect. Because there is no punishment for deplorable bad customer service.

20

Just been to KFC Membury M4 welcome break. Ordered for 3 of us. The fries on all 3 were cold and pretty much uncooked. The most disgusting fries I’ve ever eaten. The queue was too bad to go back and complain!!

20

If I could give a zero star I would. Zero customer service. No one answers phones at any locations. Pitiful company

20

I paid an they cancel Ed my order

20

I think it is sad. The cashier took more than 10 mins to order. Once I paid and received dinner, it was accidentallydropped. The cashier watched me l, and then charged for a new dinner. I also did not receive utensils for either meal. What a shame

20

Order 4 number ones and you guys only had Pepsi available. Also not good customer service

20

Chicken hard small biscuits hard dry

20

On 7/20/23 I ordered a 4pc tender meal with fries in the drive thru. I paid and was asked to pull ahead and wait. After waiting over 5 minutes I went inside. Finally I was given my order. I returned to my car and checked: missing 1 tender. I went back inside and was given the extra tender. I go back outside and noticed NO FRIES. I go back inside to get my fries. Then went back to my office to eat my lunch after 45 minutes waiting. I see NO SAUCE. NO NAPKINS. I do see mashed potatoes which I didn't order but nothing to eat them with. My tenders were raw and inedible. I ended up tossing everything. Over $11 down the drain I went to the customer complaint email and filed a case #01577296. After a week with no response, I filed another complaint, #01586477. Still no response. I called the customer help line - 800-225-5532. Nothing. Called again, finally on 8/16/2023, the local manager called me. "Joanne" said she couldn't give me a refund but would give me a gift card. Come by the store the next day. She would be there until 7 pm. I went by the store around 5:30 pm and no one knew anything about it and Joanne was gone. One of the crew found a gift card in the safe and gave it to me. She said it was the only thing there and no note.

I went out of town the next weekend and attempted to use the gift card and it was empty. Never funded. I went by the store when I came back to town and, of course, Joanne wasn't there. I explained what happened and a large woman was very rude and unhelpful. She refused to contact Joanne for me. I left. I have tried several times to call the store and Joanne is never there. The franchise office phone number is never answered. I have called the customer number 6 times now. I have sent an email to the corporate office.

It has become a matter of principle now. The restaurant shouldn't be in the customer service business.

20

I got 8 pcs chicken at 3 pm Monday to go. It was totally dry and very tough. I think it had been in the warming oven for 3+ hours. I won't be ordering from KFC in the near future. It definitely was not up to KFC standards.

20

My experience was at store number J718314
August 29th at 11:17
Ticket number 2542
6000 Mobile HWY, Pensacola, Florida
850-944-4353

The chicken was burnt and not edible.
The fries were so hard you couldn't bite into them.
The Pepsi was pure carbonation.
and the biscuit was hard as a rock.

I will not being going back anytime soon.

20

One of the staff members at the New Albany MS store was SEXUALLY ASSAULTED both physically and verbally. The incident was very serious and traumatising to the victim, however no further action was taken and there were no consequences to JAMARL who commited this act which is a criminal offence in most other states, despite an official report being made.

Absolutely appalling.

20

We were EXTREMELY disappointed with our service yesterday at the KFC on Rice Road in Lee's Summit, MO. We arrived around noon. I literally stood at the front counter for 15 minutes without any employee even acknowledging my existence! After literally yelling "Sir, sir, sir" I finally got the attention of a young man filling orders for the drive thru and told him I'd like to be waited on. His reply was "Oh, okay" and walked away. Five minutes later, a girl from the drive thru area came around the corner & said "Are you ready to order?" Really??? I couldn't believe she asked me that. A gentleman came into the restaurant right after we did, and after we had eaten & were leaving, he was still standing at the front counter. We heard him raise his voice & ask if someone would please come wait on him. Absolutely ridiculous!!! We like KFC but doubt seriously we go to this one ever again. I would think one of the five employees we saw working could take care of walk-in customers. I was a fast-food restaurant manager for several years...this service was unacceptable!
Thank You.

20

On Saturday August 26 at 2 o’clock at the Cotton Grove Road KFC in Lexington North Carolina . My 83 year old dad came into the business. He wanted a chicken box and drink that’s it. The employees told him he had to order from the kiosk. My dad, being 83 has no idea how to operate one of these machines. He struggled and struggled. Ask them questions and not one single employee which were three standing behind the counter, no other customers in the place at that moment, offered to help my dad place the order or even have him take the order from the counter I was blown away, and needless to say very angry that no one (not one single employee) from your restaurant offered to help an 83 year old man get something to eat. He said he would never ever be back and he loves Kentucky fried chicken. What a shame. By the way another gentleman came in and had apparently the same issues, because as my dad was leaving the manlift and behind my dad with no food. This place needs to be investigated or it’s going to go out of business because it’s obvious that three employees and no customers says alot!
Where I live, you can go by at any time of the day, and there are customers in the Kentucky fried chicken parking lot even though I live in a tourist area, it still has customers all hours of the day.

20

I frequent the KFC in North Ft Myers 13160 us 41 . I'm there 4 to 5 times a week. The place is poor managed. The woman at the register is completely rude. God forbid you ask for all dark meat or any special request she'll say you can't or you have to wait 30 minutes.

20

The zinger mael was very bad...chicken piece was so small which didn't take 15% of the sandwiche

20

Just bought an 8 piece meal. The chicken stinks so bad i can't eat it.
It is over cooked and the grease smells like it hasn't been changed in quite a while.

20

My food was cold and the mountian dew was nothing but soda water

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