Taco Bell Complaints Continued... (Page 5)

I saw your add for the free Dority Taco on the world series. I told my firend and she went to her Taco Bell in Walnut Creek CA and I went to mine in Alameda CA. I expected a line but I didnt not expect a line where you cant more forward. The line had between 20 and 30 people in it and that was fine. But the line didnt go down. Kids which were 90% of the line kept letting thier friends cut in. After about 3 or 4 cut ins right in front of me I said to the young girl excuse me but werent you behind me? and she laughed and said Im not even in the line. With that she put her hand accross the ropes to form a line so I could not move forward and she went on ahead of me. She and her friends all laughed.

I gave up new kids comming in all the time keep cutting into the line and it was going no place. I wanted to tell her I hoped when she went home she would tell her mother how she cut a 75 year old woman out of her place in line. There was no controls on the line and even when a man tried to intervene he finally said its not worth a big hasstle. So I left. My friend in Walnut Creek said she went there and went away when the line was around the building. We like the Encharitos and go there often for lunch when we get together but his was a big dissapointment that there was not better control over the number of people that were there and that the kids ruled the world. But I guess thats the way it is. They all have a screw you attitude but then again whats new.

I went to the Taco Bell in Trenton Ga..ordered my food and sat there for twenty minutes before I received my food. My mother and brother in law ordered food and was done eating before I even got my food. The manager on duty was making sure people in the drive thru were getting their food in a timely manner before the people in the lobby. I use to work for a fast food restaurant so I know that you have to get the drive thru food out before the timer on the board starts flashing. This was undxceptable. The restaurant was completely filthy and there wasn't any toilet paper in women's bathroom so my daughter had to use the men's room instead. I understand when it gets busy and you get behind but this was completely unexceptable. I went to the young woman and asked for my money back. My entire family was done eating before I received my food. You need more than just teenagers working at this restaurant because have the time you don't even get what you orderd right!

I have been visiting your 5019 location for over 2 yrs now at least 4-5 times a week. I am allergic to tomatoes and always place my orders without them. J have recieved many orders with tomatoes and always been good about checking before I bite. This one peticular night I bit into my burrito supreme and tomatoes were in it. I have never been one to complain but I felt I needed to let someone know about it. I called around 11 pm about a month ago and spoke to an Asian male whom I can't remember his name and had expressed to me that he was sorry and replace the burrito at anytime by telling the manager my name . I have made several visits of course before tonight but haven't claimed it. I placed my order at the drive thru, with your team member Mai and told her about the burrito. The manager John got on the speaker was outrageously rude immediately saying in a confrontational tone, " who did you speak too , Do you gave a receipt ? I don't. I said . He said I can't give you it with out a receipt just because you give me a name doesn't mean i can just give it you. I immediately asked for Taco Bell corporates complaint number. He said tack bell. Com and said nothing more. He didn't even ask if I still wanted my order. I paid for my order and left. I am a manager at Carl's jr in Selma and never have I come across such a rude and idiotic behavior toward a customer. I feel that he really need some counseling on this issue before this store stars losing lot all customers. Thank you got your time and I will hope to hear from someone regarding this issue. I'm hoping to continue my frequent bid it's to 5019 location but if this problem persists I will reluctantly have to take my business elswhere.

I have never complained about service before. However, my order was wrong and I have been craving Taco Bell all day. They put one piece of chicken on my nacho bell grande when I ordered chicken on it. I was charges 99 cents, but received one piece. The soda was flat and the food was cold. I am very unhappy with the Springfield, Missouri Taco Bell lpcated on West Sunshine Street.

I went to taco bell long john silvers on my way home. my order was very specific. L9 NO HUSHPUPPIES PLEASE!!!!dr. pepper no ice. cashier said ok total is 4.91. i pulled around to pay and was given my food and my drink. drink was with ice as ordered. food has HUSHPUPPIES in the box. i was informed it comes with the HUSHPUPPIES and he would remove them. WHY IS IT HARD TO JUST NOT PUT THEM IN MY BOX????????? they do at other ljs. this is the LAST TIME i will stop there!!!!!! this would be a good establishment to go & do UNDERCOVER BOSS!!!!!!

I made a drive through order tonight 10/4 @ 7:45 pm at the Taco Bell in Buckeye, Az. I requested no onions on my burritos. At the pay window I asked her to make sure since I am allergic to them. She yelled to the prep line no onions on those. I got home took a bit of my burrito and found my mouth full of onions. My sons burritos had them as well. I was unable to eat the food I ordered and quickly took allergy medication. I tried to call the store but the phone was busy for 45 minutes when I gave up. This could have been an accident but due to the age and attitudes of the workers I have a feeling this was ment as a joke. It's not funny. In fact it's highly dangerous and life threatening.

I am a 70 year old veteran. Your Super Bowl commercial is demeaning, insulting and in bad taste. You show no respect for the elder population. I do not frequent fast food often, but be assured, it will not be Taco Bell when I do. A public apology to seniors would be the responsible response.

On January 9, 2013, I entered the drive thru of the Marshall, TX (75670) Taco Bell around 10:40 pm. I attempted to place a order, but failed on the first attempt due a younger lady employee saying she was failing to hear me thru the speaker. I then pulled around to the window to place the order so I could be better understood.

Immediately I was unable to speak because of a older gentlemen employee by the name of Mr. Wilson, informing me in a absolute rude manner (shrugging his sholders and hand gesturing as if he did not care) that he would not take my order from the window that I must place the order from the drive thru speaker. I attempted for about a minute to explain to him that the younger lady was unable to hear me and I was trying to make it easier on her from the window now. T

his still seemed to agitate Mr. Wilson and further explained to me that I could not order from the window. I then became agitated myself (after telling Mr. Willson that his rudeness wa not necessary) and seeing that there was not going to be any reasoning with the gentlemen, I pulled back around the drive thru. I then had to procede to yell at the speaker. (I admit while in a complete agitated state due to the rudeness of Mr. Wilson) I placed the order yelling into the speaker. then made it back to the window.

I immediately asked the name of the manager so I could place a compliant, which the name was refused by Mr. Wilson, the younger lady and what seemed to be three or four other employees. I stated further that even without the name of the manager I would still file the complaint, at which time Mr. Wilson pointed to the other employees and proceded to say "I think I have about four or five others here."

I then left the property after paying for the food. I find the extreme rudeness of the employee to be completely unprofessional. While I expect nothing will really come of this email I want to let the owner and manager of the facility to know exactly the conduct that their employee processes to the customers that seek their business. Thank you.

I went to the Taco Bell in Loveland, Colorado, 1330 Lincoln, at 7:45 pm on Saturday, April 14, 2012. I purchased a double decker taco supreme. When I opened it up, there was not tomato or sour cream on the taco. I took it to the counter and the manager said they would make me a new one.

I commented that if she just gave me some tomatoes and some sour cream on the side, they wouldn't need to make a new one and waste the one I had, creating a great expense or loss to them. She gave me two containers and the sour cream was near a dimes worth. I asked for a little more and she was not willing. I left the double decker on the counter and decided I was not going to get what I had asked for, feeling it was a small request.

I then asked the cashier for my refund and she said they couldn't when I disposed of the food. I told her that I didn't dispose of it that I left it on the counter for them to decide what they needed to do with it. She discussed some with the manager and then gave me money back for the double decker without the tax. I lost all the way around. The real sad thing about it, my husband and I go there quite frequently and are satisfied customers, until this incident.

Over a small drop of sour cream.

Hello,I went to the Taco bell at 4105 E.8 mile rd.Warren mi 48091 I went thru drive thru late night bout 12:30am my brother in law and I.We ordered family pack 2 bean burrito extra extra red sauce,8 hard shell tacos,1 5 layer burrito,2 soft tacos,and steak quedela a chulpa beef combo with soft taco no lettuce with strawberry fruiteze.Got home did not have 2 soft tacos and my hard shells had hardly any meat meat in them..So,I called the store.some manager answered and I asked her name she didn't say..so,I started telling her what was messed up.she started getting rude with me.said what you want me to do one back I said I can't she said well I can't help.hung up.so I talked back told her that was rude of her and she started yellling things at me saying I don't know who I'm messing with..I said I will go over her head to complain.I dfont like being treated like this just she is having a bad day..,I have my receipt still.if u want to contact me my cell is2698049526!

The two burrito supremes I ordered, the shells were HARD. And the meat in theXXL nachos steak was mushy and some of it had alot of fat like stuff in it. I get the steak taco salad all the time. But the steak in the XXl nachos was nothing like the steak I get in the taco salad. I was very dissapointed !!!

3130 lee hwy, bristol, va We asked for chalupa steak and chicken and paid extra for Baja. We order 4 and got 5 steak. Lousy tasting. Old sour cream, wilted lettuce, greasy chalupa I got this home and no one could eat it $17.00 waste of money. We will not be eating at Taco Bell For some time. Last time ordered 2 soft tacos meat and cheese only They came with lettuce and tomato The time before we went my daughters chips tasted Like detergent had been spilled.

For the last month or so, every single time I've ordered a bean burrito with extra onions, I have had my order messed up. Either I get a burrito with no onions, a burrito with sour cream, or a burrito with no cheese. Never have I gotten a burrito with extra onions like I order. This has happened about 7 times. The location of the Taco Bell this had happened in is 4th street, Leavenworth, Kansas. If something could be done about this, I would greatly appreciate it. I'm getting really tired of wasting my money and not getting what I ordered and paid for.

My fiancé went into the lobby to order. He had ordered two chicken chalupas two Mexican pizzas and a XXL chicken nacho. We noticed the sour cream tasted funny, the chicken was cold and usually it is warm. We only live 5 min away from Taco Bell. I was a manager in the fast food business for two years. We love going there to eat and normally it's good food.

When I called to complain, the gal that I talked to I asked to speak to a manager and she said,"maybe I can help u."(In a restaurant business when someone asks to speak to a manager you let them speak to a manager). I told her my fiancé went into the lobby to order and when i tried to explain to the gal what was wrong she interrupted me twice asking me if he grabbed the wrong bag.

I had told her no and finally got to explain my reason for calling. Then she said,"I'm gunna have to get your name and number because I can't help you. A manager will call u back." I never got a call back. As a customer and a former manager I feel I had been treated poorly and not put as a valuable customer. Store location: W. Main St Rapid City SD 57702

So I'll start off by asking, how many times have you said, "Ok, I'll give it one more try." This was what I was telling myself as I debated after what to eat after a long 14 hour shift with not many options out there. I had been cheated by taco bell at numerous occasions for the lack-of-meat in...well...just about anything I ordered and vowed never again, only to find myself at 10pm standing in front of the archaic lit sign telling myself it would be a mistake. It was. So I decided to try the XXL Chalupa and a taco to subdue my apetite. I got the items home and I expected the box to be way bigger than the XXL Chalupa, not surprised.

I expected it to be not as big as advertised. It wasn't. HOWEVER, when the amount of meat in my XXL Chalupa is the same as or less than a regular taco, NOW I have a reason to complain. It's pitiful and false advertising. They only do this so you pay more and only get a vegetarian pita sandwich instead. What's the deal, it's not even 100% ground beef and only enough to pass food standards at that. So don't be fooled by this campaign to boost the Taco Bell corporate fat cats by advertising something that's not. I wish I could submit pictures to show proof.

I was at the west mifflin Taco Bell tonight and I had a big order. they forgot to give us our 2 cheesy gordita crunches so we went back to get them. the guy told us he didn't charge us for them but I wouldn't know because he never gave me my receipt. he also forgot out other hard taco which he did not charge us for. when we got back to our house we found that the big box we ordered was missing a burrito and taco. I just would like my orders to go through and have an easy time getting the food I want.

On oct 22nd in the afternoon my family went to taco bell on hegenberger in oakland ca we ordered two mexican pizza combos a nacho bellgrande and a kids meal with an extra taco it came to 23.00 and when we got home my husband said his pizza tasted funny,like it was stale. I in turn tried mine and it tasted like stale chips. It was gross so we shared the nacho bellegrande and the chips were old and didnt taste fresh at all. I ended up with diarrhea and an upset stomach which upset me. My husband threw up and didnt feel well after consuming this food. On top of that I didnt get a receipt with my order I am upset because ive been a customer of taco bells for years and this location always has an issue with freshness and accuracy of getting orders right. I want to be compensated in some way I am reporting this location to the health dept. Of oakland and filing a complaint with the BBB.

I work over nights (9pm-5:30am) my lunch falls at 2am every night. This means I only get to eat Taco Bell on Fridays &saturday when they are open until 3am. Also I only get 30 minute lunches, usually takes me 5 mins there 5mins order 5 mins back. Today 11/4/12 was the end of day light savings so time went from 1:59am back to 1:00am, so my lunch was "postponed" until the actual 2:00am. Taco Bell #028279 apparently didn't do the same ( work until the REAL 3:00am) instead they closed at 2:00am. Not only that when I pull to the window the gentleman opened it and was very rude about the ordeal telling me its really like 3:000am for people who work over night (I work overnight) I know it may seem like 3:00 am but I had to work an extra hour and had to wait an extra hour for lunch!

Had he just been polite and said maybe that its policy for Taco Bell to do this during time change (but in spring do they stay open an hour late?) but he didn't instead be made me feel like the dumb one in the situation instead of using good customer service and explaining that maybe Taco Bell can't pay an extra hour for their employees or whatever reason the company has for not following time change like the rest of the world. In the end I effectively used the same 15 minutes I usually do to make a trip to Taco Bell but got no food, & by then had no time to go else where, so now stuck at work hungry with another 4 hours left in my shift & since I had no food for the last 15 minutes of my lunch break I used that time to fill out this survey.

I usually receive great service from this store besides employees having shirts untucked and piercings in their face, fake nails and find it ok to carry on their conversation about their lives and joke while I'm at the window, usually food is good and service is fast. This experience may change my usuall Friday & Saturday lunch at Taco Bell ( which I have done for the last 13 months) also my fellow co-workers had the same experience that had lunch at 2:00am and tried Taco Bell. Disappointed!

I have recently made a stop by Taco Bell in Odessa, Tx on West County RD. The inside was filthy, none of the tables were clean. The service was horrible. After receiving our food, we noticed that our food was not fully cooked. I asked to speak to a manager and the manager on duty that night, walked out of the entrance walked back in and said, " You're talking to her." The young lady was very disrespectful. I'm sure if I had eaten that food I would have gotten food poisoning. I will never eat at this location again. I am writing this complaint because of the service that was provided was aweful. I have and will keep reporting this location to the health department until something is done about this. As long as this service keeps taking place, I do not see this location being opened very much longer. Every fast food restaurant has it flaws, however what took place was very out of line. I will do what it takes to share my voice.
Thank you
Kasondra Becerra

I am a regular at koramangala outlet. This time I was closer to Bannerghatta road hence dropped in at gopalan mall - Taco Bell along with my family.The behaviour of the guys who serve us is just next to horrible.Very rude and arrogant. I ordered quite a lot for my family and myself which was just so bad that all of us fell sick getting back home.

Food was tasteless. I tried to tell the attendee there but to no avail. Forget compensating or giving fresh made stuff they went on defensive and did not even accept they could be on the wrong end too. Totally disappointed with the service and the food.

If I'm not well compensated for the loss of health and time and money I spent on this place I would never ever return to TACO BELL and would see to it that my friends and family too don't visit any outlets.

I'm taking my complaint straight to the FTC for gross intentional false advertising. Got sucked into buying one of these from the world series commercials and what a major disappointment. The amount of food in the commercial was at least four times what they actually give you. In fact, it's no more than the standard Beef Chalupa Supreme which is a fraction of the cost. Got lots of pictures to show the incredible discrepancy from what they show you in the commercials.

The Taco Bell restaurant located in Covington, Tn. is ridiculous. There has been a period of three weekends in a row that reminds me why I stopped eating at Taco Bell to begin with. First weekend, the lady comes to the drive thru speaker and thanks me for coming to Taco Bell but they are out of meat, hard taco shells, tomatoes, cheese, sour cream, and potatoes along with anything else that was needed to eat at Taco Bell. I asked her what do you have? She giggled and said a few soft tacos and coke to drink. The next week, I try it again, drive to the drive thru and the lady says their system is down. The next week, the week of Dec. 8, 2012, I get the same response. This was the last straw. First of all, I go through the drive thru at 11:30 pm.

What restaurant is completely out of everything? That restaurant needs a new manager because someone is NOT doing their job. The lights are out when I drive in the parking lot every night like they are closed when they do not close until later. The employees are having a great time in the lobby, where all can see because we are driving by. This has been going on for a while. It would not surprise me if the revenue at this restaurant has decreased. It is ridiculous. I like Taco Bell food but if this is the representation that is allowed I can eat somewhere else. I work hard for my money to spend it at an establishment that is irresponsible enough to allow their food storage to deplete, their employees to have parties in the lobby for all to see and a company to not keep up on technology to keep a system working for a simple transaction.

Hi. I love taco bell but I am extremely disappointed with the last service I received. My cantina bowl was a little runny but I thought it was melted sour cream. Next day i had diarrhea ALL DAY. Worst experience I've ever had with taco bell. I'll be sure to let people know about my experience

Went to taco bell004583, montgomery ,Al.
5/3/2013. .. Order# 109169 & 109170...ordered 2 bean burritos with xtra cheese no onion..& mex pizza..got 2 bean burritos hardley any chees but got charged for 2 xtra cheese...also ordered burrito supreme w xtra onions , no cheese,no sour cream no tomato... Did not get onions... Had to ask for onions....would have gone back but was traveling and on I 85 before noticed...i do not live there... Live in beach city Tx

If they ask you what you want and do what they want it does not do any good asking what we want

Every time my boyfriend and I go to the Taco Bell on W Kennedy Blvd in Tampa Fl - store #G135063, we ALWAYS have something wrong with our order. They do not care whatsoever about customer service. On this particular occassion, Not only was my crunchwrap supreme burnt and had lettuce in it after asking for it to be held, but they gave us a Pepsi instead of a Mountain Dew. When my boyfriend realized the drink was wrong after pulling away, he pulled up to the front door to get it switched out. The employee who was sitting on top of the counter would not let him in, claiming that "they were closed". He then banged on the door and shouted for someone to fix their mistake and someone else had to come out from the back to open the door and switch out the drink...all while the other guy sat on his butt. It floors me that this store and the employees are allowed to continue operating in this manner without corporate interference. Talk about giving Taco Bell a bad name, this store is so unprofessional and I will never be dining here again. The lack of care and courtesy gets me so angry and irritated, that it is not worth it anymore. Looks like I'll be going elsewhere, because I also refuse to drive further for another Taco Bell that MIGHT get my order right.

I used to love taco bell but the past 6 or 7 times ive went there ive had to double check my order with personnel 3times for one order. I am sadto say I was treated poorly and talked to like I was dumb. All my orders have been cold and they refuse to fix my order cause I submitted it over the intercom. This is the coeur dalene Idaho appleway taco bell I hope this gets taken care of soon and I can stop feeling like I'm stupid eating at my favorite place and feel like I'm not wasting my money.

I just got done working a 12 hours shift and wanted something quick and filling. I stopped in at the Taco Bell in Portage Indiana and it didn't appear to be busy. I ordered the $5 box special and my wife ordered a meximelt. The time on our receipt says 6:27 and we got our food at 6:43. The lady behind the counter (who appered to be stoned) must have put the order in wrong because we ended up with a pizza instead of the meximelt and the burrito I got was cold and looked like a pile of s&!$. What is it I paid $15 for again??? I have never waited that long for fast food and will never come back to the Portage Taco Bell

So my boys decided on Taco Bell. So I drug my old butt off the couch to take them. They went in to order while I stayed in the car. We get home and they didnt give us our whole order. I asked the boys is it worth it to go back? They said no don't go back when we placed our order they started yelling and cussing at us and the cashier was saying sorry,sorry you just have a big order. WHAT?? I grabbed up the receipt and marched my butt over to the Tecumseh, Michigan Taco Bell. The manager on shift said I just got here and have no idea what happened. I said this is ridiculous!! This is a place of business and your job is to sell food and when my 13 and 15 yr old order they get cussed at? She said there is nothing I can do but say I am sorry. I asked for a number to corporate and she could not give me one! WHAT?? She said to go on the web site to find a number but not to bother because nothing will happen. SERIOUSLY!!! I am still fuming inside! I will NEVER step foot in this Taco Bell EVER again!

i ordered empanada from your menu. the picture looks like a pie!!! i was so disappointed when i received it!!! where is the pie like desert????!!! unbelievable!!! the shape doesnt look like the picture the outside deep fried crust is not as the picture!! i did not want something deep fried in oil oil oil!!

thanks alot waste of my money !!! cause i threw it away!! another person was w me and they ordered a double decker taco supreme and it came wiithout sour cream and no tomatoes !! which is not a supreme!! all this after waiting a half hour in your line !!!! what the heck is going on with you guys ?? u need to re train your employees???

or just supervise a little closer? whatever your problem is i hope you fix it by the next time i'm brave enough to go to your establishment!! thank you so much for the poopy experience!!!

My son wife and I walked into taco bell, we were standing in front of the register and the cashier was at a table talking to her some customers(friends). Even after she saw us she made no attempt to speak. I asked her if she was the cashier and I got a mean look for interupting her conversation.

After we ordered we sat down, after waiting ten minutes my wife got up to go wait on the food, and when the cook realized that she was looking at him goofing around he looked at her then "started" our order.

Me and my boyfriend went to Taco Bell on six forks and Strickland in Raleigh and got there at 10:50 sat at the drive thru for 5 minutes then procceeded to the window because no one was talking back to us and tapped on the glass (it was now 10:58) and we asked if they were open (knowing they didn't close until 11:00) the delivery guy rudly said no while the employees were hiding behind the wall laughing. I replied seriously and he said seriously leave. It was very disrespectful and don't ever plan on going back and spreading the word about my experience.

Sincerely,
A disappointed customer

I placed an order at Taco Bell in Olive Branch, MS about a month ago. My order was correct on the screen, I paid, and drove away. When I got home, my bag was missing an item. ( chicken quesadilla) I called the store and spoke with a manager who gave me her name and said next time I come in to mention her name and they would replace my missing item. Tonight, I went to get my order and the cashier says it has to be within seven days. I tell her the manager on the phone never mentioned that. She says she asked her manager and he's sticking to the seven day rule. So, not only did I not get my order, I also don't get a refund. What happen to good customer service? I will not be eating at Another Taco Bell again.

I went to Taco Bell tonight, tried to order a smothered Burrito. They said they were out of beans. I asked her what they were going to substitute, says
said nothing was going to be substituted, I asked her what about adding some more rice she said that would be extra. That is poor business. It is bad enough their service is slow. I wished you could check on this.

I went through the drive thru at the Taco Bell located on Palmdale Rd. in the city of Victorville, Ca. on the evening of March 4th 2013. I bought 2 Crunchwrap Supremes, 2 Locos Tacos, and a medium Sierra Mist. When I got home, I began to eat one of the Crunchwraps and on the second bite, I found a chewed up blue piece of gum inside that I had bitten a piece of. It was the most disgusting thing I have ever experienced in dealing with Taco Bell. The Crunchwrap was taken back to the Taco Bell along with the gum and they didn't seem to care very much. They asked if I was sure that it was gum and I proceeded to show them. The woman behind the counter just said ewww and said so what, you want another Crunchwrap? She was informed that I will never eat anything from them again. I truly hope that something is done to make sure no one else has to deal with disgust and the utter disregard I received at this "place of business". I've also experienced them keeping $8.00 worth of change and laughing in my face. I guess they felt ok doing that because they did not believe I could prove it. I will never do business with Taco Bell again in life.

I live in central Pennsylvania and have several Taco Bells around me. I occasionally eat there, but I wanted to send my son some Taco Bell gift cards as there is a Taco Bell walking distance from his college. I stopped at a Taco Bell in a mall and they told me they do not have them there as they're not a corporate store. I would need to go to a different store. The mall store was combined with KFC. So I went to another Taco Bell and mistakingly asked for a gift certificate. they said they do not carry them. I then called an 800 number for Taco Bell and they informed me they do not offer gift certificates, but rather gift cards, which is what I meant in the first place. The 800 number told me Taco Bell will have gift cards. Then I went to a DIFFERENT Taco Bell, only to be informed they're a corporate store and do not sell gift cards. I would have to go to Walmart. I went to Walmart and they do not carry them. They said they might have around Christmas, but do not anymore. After being sent on a wild goose chase, (if it was just for me, I would've stopped at round 2), I've come to the conclusion Taco Bell doesn't really need the business. I buy my son gift cards for McDonalds and Subway and neither of those restaurants have any problems with issuing me gift cards. Thanks for listening.

A few weeks ago I have them a $20 at the drive through window but they claimed I only gave a 10. Thinking ok, maybe I made a mistake, I accepted that but have been ultra careful since then with the bills I hand over.
Today the same thing happened. I am 100 percent certain I handed over a 20 but the attendent insisted it was only a 10. I drove off and will never go there again. I am ABSOLUTELY certain that it was a 20 that I handed over.

I went to Tace Bell tonight on heckle Blvd. in rock hill sc. i was in line for 25 mins. i asked the person at the window did'nt they they have a time limit to serve the customer's and she replied no not when I'am the only one in the kitchen. I'm in management and she was wrong to tell a customer that, howevre they are the worst every time i go to this fast resturant. they act like time to a customer doesn't matter. thank you

I ordered Taco Bell To-Go this afternoon, around 3pm. I was home by 3:10 and immediately sat down to eat. My food is still hot, but both of my tacos and my quesadilla are extremely soggy; even the paper is soggy, and has melted to the food, making opening the wrapper impossible without picking off each shred of the wrapper. I am absolutely disgusted with this; I adore Taco Bell, but this is gross. This food has quite obviously sat on a warmer all afternoon.

I also wasn't offered taco sauce, and didn't realize it until I got home! So heartbroken... it's like a naked taco.

I went to taco bell/kfc last week with my children. i worked a long day and didnt want to cook. I have always loved taco bell and the food. I usually go through drive thru but my oldest son wanted to go inside and eat. After i ordered i went and found a table to sit at. Whiich there wasnt a clean one in the whole place. So i chose a table and took out my sons baby wipes and wiped a table down and its chairs. Also had to scrub the booster seat i put my child in.

Im was grossed out completely when it took five baby wipes and they were black! Obviously the table has not been cleaned in forever or the chairs or booster. As i sat there and waited for myfood i was looking around. The floors looked like they werent swept once all day, the napkin holders whichare two large ones were empty. The garbage full. The co workers were even sloppy looking with ripped up, baggy black pants. Im happy i didnt order much cause i just wanted to leave. I ordered a gordita and ate almost all of it.

Well i woke up at 2 am sicker then ever and vomiting. Im thinkin the sauce on the gordita was sour. it had a funky taste when i was eating it but i just thought i was grossed out with just eating there. I just think that place needs some good management or a food inspection. I am sorry to say i will not eat there again! not even through drive thru. i had no idea the place was this dirty!! please please clean it up..

This evening my husband and I stopped in at the Franklin, Indiana Taco Bell for dinner. While we were waiting to order, someone came into the resteraunt with a dog. The Taco Bell employee named Christy, who took our order, came behind the counter and informed the customer who had the dog that if the dog is not a service dog they had remove the dog from the resteraunt. While she was speaking to the customer she petted the dog and asked another employee (who was eating) if they would watch the dog outside while the customer ordered their food. The employee was happy to do so. Then Christy returned to the counter to take our order without WASHING her hands. At that time, we placed our order. Then we waited 25 minutes and asked how much longer it would take. Christy apologized for the wait and encouraged the cook to speed up. We finally received our food after 30 minutes if waiting!!! My husband ordered a Big Box with both tacos being a supreme taco. Unfortunately, neither taco in his Big Box were supreme tacos. The ONLY type of offer received for our inconvenience was a Carmel Apple Empada. Needless to say, we were exteremly dissatisfied with the service received and may never return!!

I ordered a mexican pizza meal, which came with two taco supremes.. after eating the first supreme, I noticed that the second one had green mold on one of the tomatoes and a smaller spot on another tomatoe. This was by far the most disgusting experience I have ever encountered at any fast food chain. You have lost a loyal costumer and more than likely my friends and family after I spread the word. It was at the state st. Location in rockford, il. I would hope you take this seriously, as people could become sick and start a lawsuit against your company. Thank you for your time.

I went to taco bell in yuma AZ 026030 on 32nd street.we went around 7:30pm .the manager Brandon was really rude about me letting him that there was a hair on my burrito.he even blame me about putting the hair on the burrito.this is not how you run a store with rude managers like this one.very upset and will never recommend this or any taco bell to no one and I'll make sure everyone know how rude managers are

I live about 15 minutes out of town. I just went to taco bell for my kids dinner. I had ordered 2 chicken burritos for my daughter and of course I recieved 2 chicken tacos. She does not like the tacos and would not eat. This has happened to me before more than once. It is very incovienent for me to run all the way back to town just to replace $2.00 worth of food when gas is so high. I called and they say when you are in the next time we will replace them. That does not help when that was my daughters super. There had also been times that I came home and did not recieve all my food. When I order out to eat food it is because I didn't have time to cook and when this happens I have to cook anyway so what is the purpose of stopping in the first place. Instead of saying they will replace it the next time they need to waste the time and gas to bring it to me. At times I look in the bag but other times I am in such a hurry I don't think to look. I have a tight scedule where my time is limited because I have a mom at home with dementia and I have to pay a sitter while I am gone along with several appointments for my disabled child

Monsieur/Madame
-i've noticed for some time now that the food that is being served at taco bell doesn't even come close to quality and quantity anymore (such as years ago)
-this evening i ordered 2 bean burritos and all i got were two deflated pitas with nothing but cheeze whiz in the middle, and hardly any meat at all, it was like eating pita and nothing else
-what i saw on the menu and what i received was not the same at all
-maybe being a loyal customer to taco bell i should have complained to someone at the restaurant, and it might have made a difference or not, but i don't believe it should come to that
-what i saw was embarassing and this is why i submit this complaint
-just consider me now a past taco bell customer

Why did you change a great thing? Your new favored chicken does not taste good. While I realize it may enhance the flavor of new products why use it in all dishes? It completely changes the taste. I have been a Tack bell fan my whole life. Craving chicken Mexican pizzas. However due to the new favor I find them citrus tinged and frankly gross. Why ruin a good thing? You just lost a very loyal customer and I am sure I am not the only one. Please give your customers the ability to choose whether to use the new artificial lime flavored chicken.

Ok so on my way to a 12 hour shift at work I decided to stop at Taco Bell in Temple Tx. When I arrived there were 3 cars ahead of me and a few already in the drive though. After 5 min of the car ahead of me not moving and he had plenty of room to pull up to the window to order. I moved my car ahead and was waiting in line. I pulled up to the window and was denied service because of a customer complaint. I was embarrassed and had to go to work on an empty stomach. I did not know the car that was ahead off was going to the drive though.

I decided to go through the drive-thru at the closest Taco Bell where I lived for our dinner tonight. When I first pulled up, the guy asked me to wait a minute and he'd be right with me; no problem! He then proceeded to take my order. There was only one car in front of me, so I pulled up behind this car. I waited behind this car for 5 minutes. A little timely, but ok I can deal with five minutes. I finally pull up to the window, the same boy took my money and gave me my change. I waited five more minutes before he gave me my drink. I waited and waited (he had left the window half open so I could hear pretty much everything going on inside). Two of the employees (including the one who was "helping" me) were standing there joking and laughing and throwing around the F-word very loudly! Finally, the boy asks if I needed any sauce, I told him no I didn't need anything else other than my food. He then closed the window behind him and again I waited and waited. The boy finally gave me my food, all the while, he never once apologized about the long wait, no thank you, no have a great night, nothing! So from pulling up to driving away, I spent 32 minutes in the DRIVE-THRU!! I could've eaten at a restaurant if I had known it was going to take that long! So I drive home, we open our food & guess what? My order is wrong!! (Of course it is!! After waiting over half an hour for it, they couldn't even get my order correct!) I pulled out my receipt with their phone number and called them several times, but no answer any if the times! I am very disgusted and just plain pissed off! They are lucky my food didn't get thrown at their window bc I was very close to driving back up there, but luckily for them, they aren't worth my damn gas. They DO need to get their shit together though and if they are going to hire these 16 year old assholes to work there, they need to educate them in time management AND better customer service!

To whom it may concern,

Before I start to write about my complaints, I would like you to know that I am a former taco Bell employee. I use to work for Ottawa Kansas Taco Bell, therefore I'm speaking out of experience.

Several times now I have gone to Tillicum Washington's Taco Bell on Union Avenue. Several times they have not spread thier ingredients equally among most of their products, like their burritos. Ingredients like sour cream, guacamole, fiesta sauce, and etc. This prevents customers from getting the ingredients they not only pay for, but what they also expect to taste in every bite. Therfore,customers will be unpleased with your products. Also resulting in lack of business.
Another problem is that today (10-1-12) I had bought my 1 year old daughter some Cinnamon Twists. When I had tasted them, they tasted as if they were past their expiration time or had been fried in bad/dirty grease.
I hope you take into consideration what these problems could do to your business.

Thank you.

At 901 E Broadway North Little Rock Ar 72114. Everytime I order regular tacos I will recieve a half a teaspoon of meat and it will be empty one inch on each end, the shells are always cracked all the way down and stale and the lettuce is often wilted and clear. Their food even tastes like it was all the stuff the other stores would have thrown out days before. Everytime I have brought the taco back to them to complain they refuse to do anything about it.

At times it seems like he is useing what should be used to fill one desent taco elsewhere to fill 3 at his store, and I am not exagerating at all. One time I ordered a taco salad with extra meat, willing to pay to get some meat, and I was shocked when he charged me extra and literally put half of what he normally would, and that aint much, which is why I ordered extra in the first place. It was almost like a slap in the face and flat out robbery.

I will get a little bit better deal when Mr Allen isnt there, but when he is I've learned to go to the one on McCain instead and get my moneys worth. If you dont believe me? Go there and let him ruin your day. Just because the store is in and economically challenged area doesnt mean he should take advantage of the locals just because he is a different race. Be prepared to order twice as much food than you normally would elsewhere. Want 2 tacos? You better get 4.

hi i ordered a chicken burrito and beef chalupa today at your taco bell location in saint clair shores, michigan...martin and harper location..take two bites into my chicken burrito and bite into a penny spit it out immediately..i take it back and ask to speak to the manager all she basically said was sorry do you want your money back..thought she would of at least said i will check the rest of our chicken or whatever and make sure there is nothing in the food so this will not happen too anybody else..taco bell is one of my favorite restaurants but after today i don't think i will ever eat taco bell again