Target Complaints Continued... (Page 5)
363+ reviews added so far. Upset? Call Target corporate: 1-800-440-0680No Reviews
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The frozen fish had a sign stating they were on sale for $1.99 . The sign stayed up for a full 6 days after the sale price had expired in the computer system . Myself and others were purposely deceived thinking we were paying the $1.99 price ,but at the register the item rang up as $2.99 . I purchased this frozen fish over a weeks period and have receipts to prove my claim . Had I not complained to the Manager about this intentional deception -how many more customers would be duped into thinking they were buying the item for $1.99 when they actually were charged a higher ,non-sale price at the register ?
The fact that the "sale" sign stayed up a full six days past the expiration of the $1.99 sale is proof this was a blatant attempt to fraudulently deceive the public. This is but a single example of mis-management and poor store practices that reflect the sloppy and lazy attitude of the stores upper management . I have been labeled a "complainer" by employee's at this store because I bring to their attention expired , rancid , and unacceptably green/brown meats to their attention virtually every time I shop @ this store . T
he management "team" , all the way up to "Patrick" have done nothing but patronized and insulted me ,and I have seen little to nothing done to address these issues despite my numerous complaints . "Josh" told me today I might be happier shopping somewhere else since I complained every time I shopped there . "Marco" was more focused on my use of the word "shit" then addressing my frustration and anger at having brought these issues to their attention so many times I have lost count .
I was waiting at the store cafe for a drink, and the lady working there was in the back. Another man stepped up by the register and when the lady came from the back room she took his order. Granted he chimed in, but she should have asked "who is first?" I didn't know I wouldn't be first standing at the counter with my wallet out next to the register, not directly in front of it! I left without my order cause of this. I then returned later to tell her how she should have handled it, by asking, "Who is first!" I was quite upset, so I walked back into the store to find the people I'd come with. On my way out, I saw her talking to a manager, so I went over there and told her of my experience. She said that they help who's in front of the register. I guess then it was that man's fault? I didn't and won't buy anything from that Target ever! I still say you ask, who's next in line!!!!!!!!!!!!
Lilly Pulitzer line released today, 4/19/15--I went there at 9 a.m. (They opened at 8) and there was NOTHING left, all old out AND there were groups if women who had loaded carts, some swapping items because they had obviously grabbed anything they could and some on the cell phones, sending pictures, telling people what they got and that they are going to sell them on eBay! I wanted some nice affordable summer things for myself, and had tried online earlier but everything there too was sold out and the website crashed. I am really disgusted.
While I enjoy shopping at my local Flowood, Me target; their Starbucks is CONSISTENTLY understaffed and sometimes just slow baristas. I love to start my shopping experience with a latte, but it's always too busy. Once again, this Saturday, they were understaffed. There were two baristas, but one was rudely attempting to put up traffic flow poles. She could have easily made a couple of lattes in the time, she rudely pushed me toward the counter not saying a word. I told her just that, and she smartly rebuffed me. I was admittedly rude, but she was very prissy in her remarks-told me I didn't need to tell her what to do. Her name was Jasmine.
The woman preparing my latte was very sweet and did a very good job. Jasmine was obviously annoyed she had to stay past her scheduled time. While I'm sure she was still on the clock she should have to experience a true job where you are paid salary with no compensation for extra hours. Btw- she was complaining about staying 12 minutes extra. People like this should really consider not being employed where they have to deal with the public. Flowood Target should really consider getting rid of their Starbucks if they can't staff it. It makes their otherwise well run organization look poor and the baristas they employ tend to have chips on their shoulders.
I purchased a Nostalgia Electronics Hard Candy/Cotton Candy Machine for my granddaughter's birthday in February from Target. She used it 2X. When she attempted to use it a third time, it was dead. I no longer have the receipt, but it was purchased in February 2015. I realize target will not accept responsibilities for all of their products sold, however it would be appreciated if a telephone number or an address be given so that I could extend my complaint directly to the manufacturer.
I will never shop at a target again! While shopping there, an employee followed me around peeking around corners. I left my buggy and was leaving and he asked me if I found everything I needed and where I left the stuff like I was trying to steal. I was going to purchase this stuff until he creeped me out! I will never be back to that Target ever again. That creepy guy should be fired for scaring customers away!
I purchased a DVD. Sister Act 1 & 2 combo and when I opened it up there was no DVD. Not a single one. Empty. I spent $9 on an empty case. I purchased in Escondido California. Traveling with my family back to Wyoming. The receipt got thrown away when we made a pit stop and emptied our trash can. I have proof from my bank card. If needed. I am so disappointed. It was sealed just like any other DVD should be.
Waste of my time & unfriendly service.
my girlfriend & I was doing a quick shop at Target on Easter Sunday 5 April 2015 @ 2.47pm. Store Glen Waverely Centro. **1st: @ the counter- the 1/2 price tag was put on the wrong chocolate box (%40019024 box 170gm) - so no sale. Sarah & the girl who were serving us were too busy talking about their weekend instead of customer service.
**2nd: I went home & found I was charged for 2 Tobleron (%11038276) instead of 1. We drove back to Target Glen & I spoke to Sarah (who worked at the service return counter). She made no apology for the error & her attitude was quite rude as she mumble something like "alright then". I walked away and was quite annoyed at Sarah's customer service.
I wasted my time & petrol coming back into Centro Glen for 1 small cheap item. it is not about the money for me but the service from Sarah was appalling. Friendliness is important for customer service relation & not rude sale assistant.
I can't find Circo brand jeans for my girls! Apparently you've replaced them with ugly Cherokee brand skinny jeans. My girls loved Circo brand jeans with the cute patterns on the side. Now I have to try and find something comparable elsewhere. Do you know how hard it is to find jeans they like and that fit them properly? Bring back my jeans please!
Pharmacists and assistants at Target, Rainbow and Spring Mountain are EXCELLENT. I would still almost 86 Target permanently right now do to the following nightmare experience:
I wanted to find more info about Target red card/debit card discounts. I looked online and called their toll free number (888)7297-331 There was only one choice listed after Red Card. Didn't want to spend days emailing back and forth, the only other option Target offered for more info.
Called the number and was repeatedly asked for my Target number. No other choice offered. Started pushing buttons trying to get a real person. Then was repeatedly asked if my card was "lost or stolen." No, I don't have a card yet.
Miracle happened and I FINALLY got a human being. His accent was so heavy I could NOT understand him. He kept telling me info that had absolutely nothing to do with my questions. After MANY requests I finally got his supervisor. Same thing happened again. I then asked for his boss. I also said I'd like to give him my cell if we got disconnected. He said that I'd have to start the whole process all over again. Really?
Finally got a Target employee who really understood my questions. Sadly he couldn't answer them, as I was in the wrong department. I asked for the highest possible person in authority at Target. Instead I got a woman whose English skills were far worse than the 2 gentlemen I had already talked to. I then hung up the phone. Target HATES their customers.
I purchase a cell phone from you and I have had a number of problem with it, Mitch I belive is the fellows name which seem to know a lot aboutt-mobile says the phone is working correct as far as he could tell. However when I am on a answer machine sometimes no matter what I do I cannot get the keyboard to put in a number or to s=hang up the phone. He suggest that I take it over to the service desk and return it and he would sell me one that would work. The service desk would not return it because I didn't keep the box or the reicite., something I didn't keep.
I went into your Owensboro Ky store to get a baby stroller that was advertised on sale. They didn't have any in the store. I ask for a rain check and was told yeah you can get a rain check by the associate (Donna) they helped me with it.I went to the service desk to get the rain check and was told that they didn't give rain checks on that product. I ask to speak to the on site manager and was introduced to Zac and Jess, Zac said that was an item that they didn't give rain checks on but he would give me one anyway since they were out of the item, then Jess jumped in and said no that i could not get a rain check and proceeded to explain why over and over, I said i understand what you are saying but how is the general public supposed to know what items you do and don't give rain checks on when it doesn't say that anywhere in the ad that there are no rain checks on this product. I was then given the name of several stores in a 100 mile radius that i could go and get the stroller. So I said that if i had to go there and get it I would just do my shopping there too from now on and not this store. I'm sure your not worried about one person and what little bit I spend in that store, but i felt like I had to vent anyway after all if they tell me that i'm sure other people get the same answer too.
My kids received giftcards for their birthday but my son couldn't find his! I called to have one reissued fine great! Until I go to the store and my daughter goes to use hers and they closed that one as well! I wouldn't be so angry but it was a little embarrassing and when I called the lady I first spoke to was rude! I called back later with the confirmation number to be told that they only issued the one missing but he closed the other that was perfectly fine but didn't even issue a new in for that! I was embarrassed at the store but more angry because when I spoke with the first guy I asked numerous times that he was only issuing a card for the lost one and the other two gift cards on the receipt wouldn't be affected and reassured me that was the case obviously not!! This is one of my favorite stores I spend a lot of money here but I don't like being lied to or embarrassed due to somebody else!!! Hopefully they will fix this problem!!
A huge line at Target. There was a woman controlling the lines. She directed a woman into a shorter line. I tried to join the shorter line. She told me that I was not allowed to, in spite that another woman right in front of me (wearing a Junior League shirt) had just done precisely the same thing. She told me repeatedly to stay in the long line. Eventually, I placed the items, which were perishable, on an empty checker's stand (of which there were many) and left the store. I tried to call the store manager from that parking lot and was told that he was too busy unloading a truck from the loading dock. I have worked in grocery stores. I know how stores work. That manager could easily have taken my call, but he chose not to. Six hours later I came back to try to contact the store manger. Those items were STILL sitting there, that I had left, on the same stall. And STILL, no manager. I want a call from the district manager in charge of this area. This is now not only bad customer service, this is a health and safety concern.
Went to checkout at express line with one item. An employee of Target's (in uniform) was ahead of me and had 30 items, which she divided up and had rung through at 10 a piece so she wasn't TECHNICALLY over the 10 piece limit of the express line. She had NO compunction about doing this nor did the cashier. After she was done, she hung around gabbing with the cashier while the express line continued to grow and I for one, kept shooting the 2 of them dirty looks to no avail. I think Target should speak to their employees and figure out who the customers are versus the employees. Shame on you! This was at the Bird Rd, Miami, FL store on Apr 2, 2015 sometime between 2 and 4pm at express lane #2.
I call in to day asking about am items the person could not speak or understand English, I ask to speak to someone who can help me he did not, he hug the phone up.
Was happy with immediate response from Target, about the checkout experience a couple of weeks ago. I also had an experience this past Sunday at check out time . Approximately 3:05 PM on register 8, the ladies name was Denise ( i believe ) . All the checkouts were busy and we stopped at the one with the shortest line, the lady said sorry i'm closed , so we moved to the next register. Denise came running out from behind register 8 pushed my cart to the side , said pardon we as she ran bye , calling for one of her friends walking bye to come back , so she could check them out , so they would not have to wait in line. ( I have good luck at target check outs )
on 3-25 i used my wells fargo visa at you lincoln anaheim store. the amount was $23.94. at 11pm while on line i notised a $948.31 charge from your store from the walnut creek store. i did not authorized any one to use my card nor was i in the walnut crekk store at 1130pm. i have notified the local police and will take legal action against the target stores.
You can not buy in target customers do not help the contrary are not interested in good customer is a shame my wife and I since yesterday 03/25/2015 stopped buying in optical target!
Availability of Featured (On Sale) Items in their circular. Target advertises items to get you in the store and then doesn't have the items in stock. Second time in a row I went to Ocala, FL Target to get something in their ad and it was out of stock. This time, it was the Meow mix that they had a big ad on the back page of their circular for. Supposedly, If you purchased Meow Mix and kitty litter in combination (two items), you were supposed to get a free $5 gift card. Non-service person pointed to her Dumb phone and said: Look: Store is out of stock but there are two online and you can order it. Right, how much shipping would I pay on 20+ lbs of cat food and would I even get the gift card. Why are there only two available online to begin with, and most importantly, why do they continue to not have their featured products? They don't even give an email address to send complaints to.
I purchased 2 pairs if Beats headphones for Christmas. 3 months later the headbands broke. I was able to exchange 1 pair without a receipt but, was placed on some list for having done so. The next day I located my receipt, returned to Target to exchange the other pair of headphones and was quoted their 30 day policy. I emailed the corporate office and received a canned response containing the 30 day policy which they themselves overrode the previous day. To add injury to insult they would not allow me a store credit to purchase a more expensive model. Target's customer service is ambiguous to say the least. More appropriately, it stinks!
I recently signed up for your Target Red Dot card and the representative ran one of my checks through your scanner. I received the card and now a letter indicating I have a returned check and it denotes "we realize you probably just made a mistake" and then indicates that the reason for return is "Invalid Account". I immediately contacted my bank and they confirmed that my account is absolutely valid and that at no time have they returned any draft and specifically not the draft in question. I then contacted the department listed on your letter and was welcomed by the RUDEST most SARCASTIC and unprofessional staff.
In my first communication I asked the representative to explain and she eloquently told me she did not need too do such and when I asked to speak to a manager she refused and put me on hold for 14 minutes. I telephone back with the hopes that the initial contact was an anomaly only to find the next contact was a mirrored disrespectful exchange and again Richard (ID 46789) refused not only to escalate my concerns but also indicated the only contact for complaints within Target was via a PO BOX. I am preparing to tweet this and will be destroying the card provided, however will need to attain resolution to this nightmare with an understanding of what happened why am I receiving this communication and having to deal with such insolent representation of Target.
I went to Target in Wenatchee Washington to do some shopping and was shocked to see the store was a mess. Looked like it had been hit with a bomb. The clothing items were all over the floor and had been walked on and dirty. The workers were RUDE. I could not believe my eyes. This was about 10:00 on Feb 28th 2015. The local dump was and is cleaner. I have always shopped in Target and been very satisfied, But that was in Spokane Washington. Are the people that work there to lazy to do their job's? When asked for help was told " that is not my department" and the person walked off. I was left standing at the counter. There was NOT another person in sight. I dought there will be any thing done, I will tell you the word will be up out about that store.
I politely asked a clerk if she was opened and she looked st me then turned away! I asked again and the customer she was serving said 'no." Then the clerk told me that she was closed." I went to another register next to the closed one and my daughter td me to turn around, when I did I saw that the cashier that had told me that she was closed was in fact ringing up another (Hispanic) customer! I said to her "I thought you were closed!" She again pretended not to hear me but the customer she was providing service to, looked ashamed! I have never felt so humiliated and degraded in my life! The cashier treated me as though my daughter and I were subservient, impotent and invisible! I spoke with Dina, the cashier supervisor and told her that I would follow-up in the morning with Ralph the store manager! I have shopped at the River park location in Fresno many years before and have bever felt so emotionally shaken and devalued like I did today! I feel that Olivia, the cashier needs additional cultural sensitivity! How she acted towards me and my daughter was not acceptable and degrading!
On November 30, 2012 I went on line and ordered a heated mattress pad from Target. On December 3rd I received nothing that it had shipped and I would have it by the 5th. When it didn't arrive I called and was told it would be delivered by the 10th. Still nothing.
Called again and was told to be patient and I would have it by the 14th. Well here it is the 16th and still nothing. The customer service agents don't know what is going on. At this point I either want what I ordered or a refund of my $60.57.
I ordered a 3 piece dining set that required assembly. There were no instructions in the box. I called Target .com to request the assembly instructions. The first person I talked to put me on hold for 10 minutes after I explained the problem. When she came back on the line she stated she could not help me and transferred me to another person. I again explained the problem and was put on hold jfor 15 minutes and was told I would have to be transferred to another person . I repeated my story for the 3rd time. I was put on hold for 10 minutes and was told that they could not provide the instructions and I was then transferred to the 4th person. I told my story again and was put on hold on and off for 30 minutes. I was again transferred and told they would try to get the instructions mailed to me bout could promise they would arrive. I asked about returning the set and get a refund. I was then transferred to a gentleman the had a very difficult time understanding was I was talking about and was abruptly transferred to another person. She thought it was very amusing that I was transferred without warning. I got to repeat my story 7 times. I will be returning the set and will NEVER shop with Target again!
Target gave me the dates for arrival, so I went ahead and placed my order. What they didn't tell me was that the UPS was going to transfer my order over to the USPS. That took an extra 5 days. I was suppose to get it on Friday instead, Tues. This was a birthday present. Now it's late and the little girl is very unhappy. I even called on Weds. to make sure that the package would still arrive in time. The Rep DAVID said "don't start worring until Friday". What the package is suppose to be here Friday. Then Friday came and NO package.
Target Stinks at shipping merchandise. Seriously, don't waste your time with Taget shipping.
When purchasing items from a list given through the Baby Registry at Target, Gig Harbor, Washington. Saturday, 10-22-11, I was told my check was rejected and I would have to pay for my merchandise in another way. The supervisor said the rejection was out of their hands and they were sorry. The checker was having repeated troubles with his scanner and called the supervisor several times and each time was told to manually key in the necessary information. Following her orders he manually entered my check ID and driver's license number.
He called her back again and they said something I couldn't hear, then she told me my check had been rejected. I contacted my bank, then TeleCheck. The bank knew we had never had any difficulty with them and had a good amount in our checking account with them. They only knew of the rejection because of our call. TeleCheck will send me a written confirmation that they did not reject the check and that we had never had any negative activity on our bank account. By process of elimation I deduced that the checker had made an error when he manually entered my driver's license information.
To their credit, when I contacted Target Corporate Office I did get a prompt call and they verified that that checker did make an error. What a huge error for the supervisor to have let the checker go on after he repeatedly let her know his scanner was non-funcitoning and what a wrong to infer the rejection was out of their hands. Why not just double check the entry and why not tell me the rejection was related to my driver's license? As the lines were long I did not made a scene (sorry about that) and chose to pay by VISA and get to the bank to see how they could help me.
I have been writing checks since college 6 decades back and NEVER had any difficulty. What a slap in the face to a long time customer to do this in front of all in the area on a busy day. Believe me, their little, "I'm sorries" do not heal the insult. The person from corporate said they would have a meeting with 'the team' to see how to do this better. I am so disgusted with this treatment and the thoughtless, careless, dishonest talk from the supervisor that I can't imagine wanting anything badly enough to deal with them again. The lady who said she was the Gig Harbor Target manager when I called back merely said I could call corporate (late Saturday afternoon) but that they do not give written apologies and that there had to be a reason for the rejection.
Of course she couldn't tell me the reason. I told her to begin with she could locate the one involved by checking to see which scanner wasn't working...she hastened to say that that had been taken care of. So she obviously was aware of the problem. She gave me no satisfaction whatever. I can't imagine she really is the manager. I think it was just too sloppy an operation and their treatment of people too indifferent. It would have been so simple to catch the error had they cared. Shopping for a baby gift on a Saturday should have been a fun experience.
I now think of Target as a place to avoid and maybe the lesson to be learned is to use my VISA...they didn't have any trouble with that.
I purchased two face masks yesterday from the halloween section. After getting them home I decided I did not like them. I took them back with my receipt and was told I could not return them. I was told that the Forest Lake store has a policy not to take them back because they found that customers had worn them and then tried to return them. I explained that I had purchased these after halloweeen but she said that didn't matter. She said (the woman at the customer service section) that she had posted a note saying these could not be returned. I told her I did not see the note and in fact these were with many other items. I looked at my receipt and did not see anything saying that these items were sold as "final sale no return". I have always believed that Target provided good customer service but this time I am extremely disappointed and feel that I have been taken advantage of. I expect Target to take these masks back because they have not been worn and that I am entitled to my money back. Let me know if you agree with this request.
I spent $120 worth of goods today, 12/1/12, at your Orangethrope Ave., Buena Park California Target store. I did not expect that your cashier on duty by the name of WILLIAM JONES would embarrass me in front of other people in line for taking a couple of regular plastic bags simply because I needed to divide my large purchase. Mind you, he gave me ONE large bag which would obviously be more difficult to carry. I'm a regular shopper at this local Target and expected better customer service. All I needed was an apology from this employee. After complaining to him and his supervisor, I heard him tell his supervisor that he's definitely not going to apologize. Is this the kind of customer service Target has? If that is the case, I will not be surprised if I see that store close for business sooner that I thought.
Store Number : 1786. Location : Sugarland, TX 77478. Issue: Ordered a Bread Sticks and Icee -- My daughter refilled the Icee and the representative INDU said I have to pay for that because there is NO refill for that Icee - First of all there is NO sign says there is NO refill, but I thought it might have been printed in the Receipt so I paid the Money and even in the Receipt it was NOT mentioned there is NO refill. I asked the Representative where its been mentioned that there is NO REFILL, she says for a long time that's the practice, how do a Customer know that, the other drinks that are kept aside have the refill, if there is NO refill then Mention that.
I felt its TARGET fault and not mine for sure - INDU was very rude and Arogant and said if you want I will return the money, my concern is NOT that, keeping the fault on Target and putting the blame on a Customer is NOT perfect. So I requested for a supervisor and then came MIKE, who has NO patience and dont want to listen what the customer says, he simply said return the money its FREE for him - I was so surprised how Target made a person as Supervisor - Shame on Target.
Target has to remember customers are NOT beggars, this is totally an UNPROFESSIONAL treatment by INDU and MIKE - If I were the CEO definitely I would show the EXIT doors for these kind of reps who spoil the image of Target.
On New Year's Day I went to return an Innotab that had stopped working an hour after my daughter opened it on Christmas Day. She had received it as a gift and there was no gift receipt. I found out that it was purchased at a Target in Austin Texas where I reside. Ok, now I head there thinking this was going to be an even exchange an I'd be on my way, right? WRONG! When I get to the first store, yes the first store there were none in stock. I asked the lady working if she would please look and see if there were any more in the surrounding area because I really wanted my kid to have her favorite toy of the moment! The lady complied and called a store to ask if they had one in stock.
They said they did and would be holding it with my name on it. I arrived at the store on Louis Henna and yes there was an Innotab there with my name on it. I was so happy until the employee pointed out that the one on hold had been used and returned and she was not sure why it had been put back out on the floor! And was there another one in the store? Of course there was NOT! At this point I was only a little aggravated. The customer service rep did call around to a few other store that were all out of this Innotab as well! At this point I asked if I could just get a gift card now so that if this item didn't come in for a while I would not lose any value on the product. The lady said that was fine UNTIL she realized it was $79.00, $10.00 more than Target was willing to put on a merchandise card for a return without a receipt!
Now, I'm starting to get upset. The lady called the customer service line to ask if there was ant type of authorization code she could use to make this customer happy. She asked three times, they said NO three times! NOW I AM FURIOUS. I have worked in customer service all of my working life and most of that time has been spent managing. I am aware that all companies has its policies and procedures as they should. I'm also aware that in a situation such as this; my being inconvenienced by coming to a different store to get an item that was already used! Also, I was willing to eat that $10.00 and get a card for $70 but they would not do that either!! I left that store so livid that it ruined my day! I knew then that I would NEVER SHOP AT TARGET AGAIN! NOW LET ME TELL YOU ALL WHAT HAPPENED TWO DAYS LATER!
My boyfriend found the receipt!!!! I was so excited I made him return it right away! He obviously never returns anything because he turns to me and said " now that I found the receipt they will just go ahead and give me the merchandise credit so I can buy another one". I said no sweetheart, take the broken Innotab, your receipt, and get your cash back! There is no way I would give them my money after how they were so adamant that there was nothing they could do for me because of their policy! I actually felt sorry for the associate that attempted to get me that merchandise credit! I'm so happy and blessed that I work for a company that empowers its associates to make decisions that keep their customers happy!
If target can afford to lose customers because of their unwillingness to bend a little then so be it! I know I have told at least 15 people about my experience! So good luck with all that Target!
I purchased a set of chairs online, the product delivery was supposed to be delivered in 3-5 days and here i sit after 11 days without the product or communication from anyone at target. They arranged a shipping time to deliver and after the product was not received the neglected to call and tell me the product had not been received at local distributor. After reviewing the product on the website I noticed the chairs were now on sale at $100.00 less than I purchased. Requested they give me a credit and they will not credit me the difference because it was not within 7 days of ordering. This has been the worst experience ever. I will not be shopping at Target stores and will make sure to share my experience with every method available! Buy this product anywhere but here!
I was in the target Store in Cheektowago. NY (walden galleria). I went to purchase multiple items after collecting various coupons I used and spending a great deal of time finding the products and making sure they were appropriate for the ooupons being applied. The girl at the checkout bagged and put all the items in my cart (I had a very large order with multiple bags). After she started applying the coupons she began questing whether on purchased them and refused to look on the register receipt on the computer but made me dig though the bags to show her each iten (even if i bought three; i had to find all three!) really.
The line was building up. The last item she questioned (and by this time i was really annoyed) I could not find it while digging through the bags several times and it was in a bag by her; not even in the cart! We got the item out; she said this is not the right size for the coupon and I stood there thinking "how could that be"?. After I looked at the product I said wait a minute it is the right size and had to literally show her the size!. My daughter is a cashier at a local grocery store and she agreed that it was really ridiculous how she dragged out that whole transaction, held up the line and embarrassed me.
I have not had this happen in all my Target travels so I am assuming this female was likely poorly trained. I appreciate your feedback. I am a long time valued customer.
An item went on sale on Sunday. An hour after the store opened I went to purchase the item. I was told tha they must have sold out. Within the Hour? How many were in the store in the first place? They were so kind to offer me two more expensive models that were in fact in stock. They also offered me a rain check. If I wanted rainchecks I would order on line which is what I intend to do at another store even if I have to pay a little more. I know I won't be dragged to Target for something that is not in stock.
After standing in line at the Target store on Milwaukee St. in Boise, ID for 4 hrs. on Black Friday, I was in front of the 6 remaining 46" HDTVs for $298. I paused for 10 seconds to stabilize an elderly man's shopping cart as he loaded his TV. I turned and 2 young men loaded all 6 of the remaining TVs on 2 utility carts! When my husband informed them that the circular said "one per guest" they denied it and took them anyway. We informed 2 different security guards, they would do nothing about this. Why does Target not issue tickets, as other stores do to stop this unfair practice? It ruins the sale for everyone, is unfair and causes us to boycott Target indefinitely. Great marketing!
i just came from target the one on 120 city of hawthorne had the worst experience as a hispanic, bring the the items an had some coupons cashier shawntanett african american an maneger told me is per customer i said ok give me back the coupons an items i will get in line an pay, she anwer i cannot do that because u mite put it inside your basket an leave without paing for it i said are u calling me a thief she said no is the store policy i dont think u need to be better train u are calling me a thief infront of all these customers.
I was not allowed to use your $5 off $30 or more at the Target in West Hollywood , at Santa Monica Blvd. and La Brea. I was told I couldn;t use it becausre its a city Target, It may say City Target on the front but on the back it says TARGET COUPON EXPIRES 4/13/13.
I shopped today 3/21/13 and spent nearly $80. I don't live near a city Target , I do live 3 blocks from the one I went to today. Seriously your not the same company. How rude on your part to embarass me like that. I asked the manager and she was helpless, and when I asked her if it was the same company she was stalling for a second and then said we are told that we are not suppose to take them.
Then I asked you said your not suppose to but did they say you can not and she said the same thing again, she was useless. I am done shopping at TARGET, I HATE BEING CHEATED AND LIED TO AND YOUT COMPANY SHOULD BE ASHAMED OF MAILING OUT COUPONS THAT ARE NOT AVAIABLE IN YOUR SHOPPING AREA. BAD POLICY LAZY LAZY COUSTOMER SERVICE.
In today's ad you advertise a Baby Boat Float for $12, went to the store just now at 12:00 p.m. after church and your store and all stores in Sacramento were out of them. The store I went to said there were 7 in stock and sold out at 8:00 a.m. I thought could order online and this product cannot be sold on line according to your web site. Everytime it seems I want a product at Target, and I realize it is summer, or whatever time of the year it is, your stores do not get very many of them and it is first come first serve, I realize, however, but not everyone can come in when your store opens. You could at least have it online when it is advertised in your weekly ads. It is very frustrating.
On a good note though I do love Target and especially your grocery department. There are very few items I can't find at your store without going to a grocery store, but that is alright. While shopping at Target this past weekend, I purchase one bottle of wine. When checking out, the clerk asked to see my ID. I showed her my DL and she said she had to scan it. I told her to take the wine off our bill and she said she couldn't do that (why not--too much trouble?). We have purchased liquor from all kinds of retail stores and have never been asked to scan our DL. I let her do it but realized I should have refused.
There is already too much of our information out there. This is the most ridiculous policy I have ever seen--when did you start doing this? I will never buy liquor from Target ever again!! We are usually asked to see our ID for verification when using a credit card, which I have no problem with. You need to rethink this policy! An unsatisfied customer!
I went to the Target to do some shopping today. I purchased, or intended to purchase over $200 worth of merchandise, only to have my Bank of America courtesy check denied by your agent. I went to BOA after leaving your store to see what was the matter. I was told my account had no issues. have had exemplary credit almost all my life. This was an embarrassment to myself being denied the purchase in front of the people behind me. The supervisor there offered no help just saying that's what the computer says!
Well I higly doubt I will return to a Target store after this. I was a monthly shopper there. I would like to see what kind of response I get from you at this level. I was wrongly parked outside of tour target store on sunday waiting for my wife who was about to come out when an employee from that store who was recollecting shopping carts came to yell at me and wanted to start a fight with me because he wanted me to move. I moved my car and proceeded inside the store for a complaint when that same employee came inside and told me i was a "wuzz and didnt have the balls to fight him instead of telling on him".
Why do you make it so hard to cash a "cash back check" that you send to my husband? No one has the right to ask for our social security numbers and yet that it what you require to cash a check. Why can't we just use our driver's license the way we do when we write a personal check? Also, why can't my husband sign and then I sign and cash the check with my driver's license ID? It seems that you purposely have made it difficult. This makes no sense when you are the one who sent the check to us. It has all the attributes of a scam.
The security employee who was at the door was hearing him as he told me this and wouldnt do anything. I told him that i was going to call the police as the employee kept on telling me the "lack of balls i had" for not confronting him, all of this happening while there was alot of people watching as you can imagine, the whole line of cashiers were just staring. After the security person sent this employee out the back the manager approached me, i told her i wanted to report the police because i felt threatened coming out but she (manager) told me she would take care of the situation.
She said there was cameras outside as well as inside the store and told me she would take care of the situation. I take responsability for my fault but there is no reason for one of your employees to insult, and threaten, pick a fight and try to embarass me in front of many people. If that employee would have been courtious in the first place none of this would have happened. I did not call the police because my wife convinced me not to, but i hope that this incident will not be taken for granted.
I live in Columbus GA and went to Targets on Bradley Park Drive. I was trying to purchase decongestion medicine. I went down the medication aisle and found the medicine I wanted but since it's controlled, I had to take the card to the counter to purchase it. I also had other medication items I was purchasing as well. When I handed the lady at the pharmacy counter the card with the item I wanted she told me to wait to see if they had it and they didnt. I asked her why then, was the cards not taken off the shelf if the items werent available. She went into a long process stating that the pharmacy doesnt put the cards in the medication aisle but the store does it. She wasnt concerned about my issue but was upset that she had to stop and explain to me why the item wasnt available. If the cards are located in the aisle where the medications are then the medication should be available. A customer shouldnt have to wait no matter how long in line to find out that the item isn't available. That isn't good business. So, then I took the medicines to the front counter due to the attitude of the person that waited on me and when I went up to the counter they asked me for my date of birth. I asked them why they needed it and they stated that they had to make sure that the medication wasn't being bought by underage children. I don't understand this policy especially if I am bald headed and have a bulging belly and am 58 years old. I have never had an issue with anyone knowing that I'm definately not an underage child so why should I have to provide that information. I could understand if I was a Young looking kid and walked up to purchase these products. Not understanding where Targets gets these ideas but it definately isn't customer relations based. If there is a Younger person coming through the line You ask THEM for their date of birth, but not someone that is 58.
My name is Ron Johnson my wife went to target today to do last minute shopping for kids school clothes got home and realized she was charged for 5polo shirts Itm#038033192 and actually only bought 2, the total spent $187.67 Receipt# 2-1240-1243-0078-7717-4 VCD#752-282-737 We called the store on Craig Rd 2189 N Las Vegas 89032 and were instructed to bring the receipt and all items back to the store, No problem just inconvienced to do so. upon arriving at the location we aproached the security guy who was Great! and very helpful he aproached an employee whos name we will get..
And asked him to help with the return he acted a little anoyed and was rushing, well the return / reimbursement was for 3 of the Polo shirts and he actually gave us $11.88 which was for 1 Polo and he headed off very quickly, my wife said to me Ron he only gave us a return for 1 shirt, I quickly ran over and flagged him down saying "hey you only returned to us the amount for 1 Polo" he came back and acted really anoyed! and said "NOW IM GETTING PISSED"! and the security guard actually apologised to my wife for what he said! He just walked right by us quickly and he immediately got the lady that supervises all the cashier lanes to help us, which she did!
It was so annoying that this guy said he was getting pissed off.. when she bought $187.67 in merchandise and was charged for items that she did not get, and then had to drive back to the store to get it taken care of and one of your store employees acts and says what he did! our experience tonight has us totally disapointed and my wife has been a loyal Target shopper knowing Walmart has cheeper prices and is directly across the street! Now Target will not be her first choice any longer.. I believe she will be shopping at Walmart. Thanks for the one experience that has changed how we now look at Target!!! His attitude towards us as a customer was so discusting !!
IS TARGET stores BECOMING BECOMING ANOTHER WALMART. I used to a avid shopper at walmart till I seen how they treated and pushed their employees.
Since then I and my friends have been taking our business to target. We find target stores very clean and the employees are quick and courteous to assist you. I generally shop the target store in Blackstone Mall and have been since their opening in 2003. Lately I have been observing a few things that have upset me. They employees are still courteous but seemed stressed and overwork. I than took a look around and noticed that there not that many people working to help you. It seems the staff has been cut down a lot.
I understand the economy is tough but there is still no need to cut the staff so much that they are running around like chickens with their head cut off. That is something that I would expect from Walmart . Recently I saw a gentlemen (most likely a exec) giving instructions to a very young employee though he was not yelling he was pretty harsh that young lady walked away crying. This appalled me and to beat that I went tg Fridays for lunch a overheard a few bosses their talking how they had to cut more staff.
It seems like target is becoming another walmart and that disgusts me. Some one in the high corporate anarchy ought to be looking in that store at Blackstone valley just to see how hard those employees are working and how they are being pushed to their limits and beyond before they lost more customers like me. For those employees who are still lucky to be working there go to your bosses or who ever else can help donât go home totally exhausted, worrying about your job and dreading to go to work.
If not you will end up like so many walmart employees feel free to express yourself. There are those of you who been working there for a long time and know a appreciate how target was just a year ago( though they seemed to be getting fewer and fewer) stand up be another satistic feel free to write your own article.
I would like to remain anonymous if possible.
I went to target motile in west saint paul to add a line to an existing AT&T account and received extremely poor service! I was placed on the wrong rate plan and also the device that was supposed to be activated was never actually activated. I had to take a trip all the way to the other side of town to get the correct phone activated!
When I got to the kiosk they were so busy trying to up-sale me on the Apple protection plan they neglected to tell me the insurance that I asked for had not been added. About 31 days into my plan I found out not only had I been placed on the wrong plan and double billed but that I also hadn't been enrolled in the insurance plan I requested.
I spoke to a manager Shana Cover at the West Saint Paul Target who told me she would call me back within 1-2 days with a response but after 5 days of no response I contacted her back she then told me her district manager wasn't responding to email or text messages so that's why she hasn't contacted me back.
She proceeded to tell me there was nothing that could be done for the employees error! Talk about poor customer service! By far, one of the worst experiences ever.
My son purchased Nintendo Donkey Kong Mini Mayham ds game for $30. Had he been able to test it at the store for 5-10 minutes he would not have purchased it. He is 11 and says it is utterly boring. The store offers us no recourse since the game was opened. Of course it is opened! How else would my child experience how boring the game is! It this is how Target treats their customers, they are low grade and do not deserve our business.
Yesterday I spent $385.47 at Target and when I arrived home did not have one sack that included about $150.00 ladies wearing apparel. After making sure I did not have this merchandise in car or home, I went to customer service and explained that I did not have the merchandise and the checker in putting many sacks (groceries and all) in the buggy perhaps did not place in my basket. They (security and manger) checked video and said all checked and placed and I walked out with all.
This is not true as I had at least 25 sacks and how could they view all??? Bottom Line, I have lost time, my merchandise and most of all insulted. I responded that I feel violated and they have lost a good customer!! I will not return to Target!!! They didn't seem to care nor have any sympathy that a senior citizen, well respected in her community feels violated. I would like for all Target leadership to know as a previous loyal customer......I was mis treated and will certanly not return!!!
I tried for two days to order a ALIVE doll but after hours on the computer and being billed for FOUR orders and no way to delete and being told to give my Number which I didn't remember I gave us and call Toys R Us and got my order without and problems disgusted with Target. I did pay $2 more because it wasn't on sale. But it was worth it. Also, for some reason the Super Target in Savage, Minnesota has what looks like a homeless person with about a 12" long skinny beard working in the produce department without a beard net or gloves. I observed this person on a recent visit, stroking the full length of his beard with his hands and then he proceeded to stock fresh produce on the shelves. YUK!!!
The store manager must think there's nothing wrong with that. I will not buy any produce from any Target store after this incident. I have been trying for a half hour to simply order two oven mitts, and it won't let me check out. You already have my registratrion and my credit card info, but every time I try to checkout it won't even take me there. This is Christmas. I deserve better treatment than this. I won't ever use target on line if this isn't fixed.
I purchased the Playskool Sesame Playset along with anothe item for my son a few weeks ago at Target.com for Christmas. At the time, Target.com offered the best price in comparison to other stores- only $19.00. Last Monday I received the other item in a box with a packing slip reflecting that the playset was inside too, however the playset was not inside. I contacted the customer service provided on the website and was specifically informed that the playset would arrive on December 6, 2012 and that unfortunately there was not a tracking number, however the associate could "see that it was on its way." I trusted Target because I've always thought that they were a great store and a a great reputation. I never received the playset, so I called customer service again on December 9th and spoke to "Jay." I was informed by "Jay" that the playset was lost. I stated that now the playset is $16.90 at Target.com but unavailable and unavailable at all nearby stores. I was never informed that the item was lost via email, never refunded, nothing. The phone kept breaking up and I asked "Jay" if he was located in the U.S., and he informed me that he was in the Philippines. I repeatedly asked for his last name and he would not provide it. I attempted to contact another representative but had no luck. So Target, not only do you provide POOR customer service, you did not compensate me (the customer) and you outsource. Target I expected more from you considering I just spent $170.00 at my local Target on Friday evening on groceries and gifts and I shop at Target on a regular basis, registered with Target for my baby shower and bridal shower. You have lost a loyal customer and I will take my money elsewhere.
I sent a note approximately a week ago regarding my attempt to return 2 halloween masks at Target in Forest Lake, Mn. I realized that I did not provide the correct email address. The correct address is LAB44F@aol.com. In brief summary my note stated that the problem was they said they did not take returned masks. I had bought these two the day after halloween and returned them the next day along with my receipt. They claimed that had a no return policy posted. I never saw it and these masks were with all the other halloween merchandise. My receipt did not show that these items we considered final sale. I expect Target to take back my masks and refund my money. Please let me know when I can expect to receive my refund. I was disappointed to see that Target employees were unwilling to cooperate on this issue.
To whom it may concern, I am writing in regards to your employee. I had an issue with your on-line order and I found her to be condescending, with no business sense.
She informed me that I had reached the highest level, in one phone call, to address this issue and she wasn't budging from her position regardless of the consequences to her or to your company. What should have said, 'Hmm let me check into this issue and find out why this situation happened.' May I get back with you in a couple of days? This is how a supervisor should 'handle' customers.
Again, I only ordered one product and I am clueless as to how two were shipped with two different addresses. This is an error on the online purchase for I DID NOT purchase the item that was sent to Keller. By this I mean I only clicked the final purchase button ONCE!
Miss informed me that there was a confirmation sent to me and that I had 30 minutes to resend an order that I did not place. However I placed the order and left the computer for 3 or so hours. I believe I called back at 4 pm central time and the nice woman said she would attempt to cancel the order but if not just send it back for a full credit.
I thought, well since I have it I could give it as a gift to a new mother even though it is not on her register. But after speaking to I was going to return the item because of her haughty spirit. Fortunately, for Target, I called a different number and your professional employee Bismark took care of the issue.
Nevertheless, this is a formal complaint that I want escalated and apply to personnel record. She has no business working with the public. If she continues to do so I suggest she obtain a life coach to assist her manner of dealing with the public.
This employee, according to her, is the highest level within your company for order issues. How did she get to a position of supervisor with inferior public relation skills? Dealing with the public needs an individual like Bismark, a person with more understanding and good business sense.
Target is fortunate that Bismark, who handled the ordeal with great finesse, did what they should have done from the get go! I suggest you demote to an area that never interacts with customers.
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