A&E Factory Customer Service
Rated 1.5 of 5 Stars
Based on 18 Complaints

Contact A&E Factory Corporate

Toll free phone number: 1-800-905-9505

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A&E Factory Contact Information

Report complaints to corporate and get satisfaction

  • A&E Factory headquarters address

    • 1560 Cable Ranch Rd. Bldg. A San Antonio, TX 78245
  • Company website

  • 1-800 phone number

    1-800-905-9505
  • Better Business Bureau rating

    A+

  • Customer service hours

    Morning (8-12 Central Time)

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Top A&E Factory Complaints

Browse more than 18 reviews submitted so far

20

Bought a refrigerator from Lowes. Two years old and it suddenly defrosts. It won't keep the temperature steady. Called LG, they send out A&E factory services. After 6 appointments they still can't seem to fix the problem. During one of the visits they damaged my cabinets and dented the refrigerator. I filed a claim against them but they have denied it stating that they have my signature on a document that releases them from liability. Really? They refuse to give me a copy of the document and are using it as the basis for denying my claim which is against the law in Washington State. These people SUCK don't let them in your home.

20

Leaking huggies the baby get wet like she's wearing paint

20

My daughter has a LG washer less than 6mo. Old that needed a new water pump. After a couple of no shows a appt. was set up for Tues. Oct 28th 8:00-12noon. She took the day off work and was called at 11:35 saying the tech couldn’t be there til later which she couldn’t be there for. She called to complain and a supervisor told her she could call someone else. She called LG and a appt. was set up for Fri Nov 1st between 4-5p. The tech text her about 3p saying he was on the way. I arrived about 5 minutes before he did from out of town and said the appt was 4-5p. He said she was the last appt. if the day and if no one was home she would have to reschedule. This is horrible!!!!!!! This kind of service will not be tolerated!!!! First you no show and are nasty on the phone and come early. I will spread the word about the NON customer service your company provides

20

A&e made appointment for 9-10-2019 all parts were here and no one showed and a&e they said no technician in our area but I saw one of there truck 3 miles from my home and I know the technician only lives 6 miles from my home. Now we have to wait two more weeks to get refrigerator fixed we have been without it for 5 weeks now why is a&e not telling the truth we can’t get an answer from them. And never never never buy Samsung.

20

I am trying to find the ight person to dispute this claim. your call center wherever they are, are useless.
My fridge was not as cool as the temp setting so I called for repair. After a month of waiting for scheduling,parts ect.. A and E tech said he had fixed my fridge Charged me $176 labor. I got home and my freezer was not cooling at all, now I lost all food in the freezer. Called GE they sent a local company out , he put Freon in it now its fine. I stopped payment because you did not do what I paid you to do. Nor did you contact me to see why I stopped payment before you turned me over to collection. i want this resolved before i take a hit on my credit for your tech being worthless

20

I purchased an LG dryer from Home Depot. When it was delivered the door did not open in the direction requsted and I was told an LG tech would need to come out to change it or my warranty would be voided if I attempted it myself. Ray from A & E contacted me the day of appt and said the charge for that was $150 to $200. Of course I refused and took it up with Home Depot. The same Ray was rescheduled today between 8 and 12. He called me at 11:40 and said it would be another 1/2 to 1 hour, as he was in Los Alamos, which is at least a 45 minute drive from me. I had LG call A&E 15 minutes later and they said Ray was " right near my house". I feel this man was reprimanded for either giving me the wrong info or intentially trying to rip me off, and is vindictive now. Dont want him to cross my threshold.Now I have to arrange for a 3rd appt from a different service company. I am just ready to return the dryer. This has been a fiasco.

20

There are multiple complaints in regards to A&E Factory Services. First A&E broke the pipes under my sink twice while attempting to fix my dishwasher. Once on May 15th, and the second time on May 30th. In-between these two appointments another A&E repairman came to my home without an appointment, and attempted to fix the pipes under my sink. He proceeded to take the metal/copper pipe out from under my sink, and replaced them with plastic (****Note that the reason for copper is based on electrical wiring is under my sink.****). Now when he was done it still leaked, and the then proceeded to use a caulk gun around the treaded areas. A small leak was still present, but it for the most part held together. Then when the gentleman came on the 30th of May he while attempting to reattach the dishwasher line bumped into the poorly repaired plumbing job. This caused all connections to leak again based on the caulking applied became separated immediately from the plastic pipes. Which caused leaking on both sides of my double sink. I have to twist all connections to stop it from leaking now, but loosens with warm water each time. So I am having to use a hose to drain the water from both sides into a bucket. This is difficult for myself being disabled, and my fiance who just had shoulder surgery. Now when the gentleman who broke the pipes the second time. He stated he will have to have a plumber come out to fix it. Which then came a phone call from what I assume was A&E's insurance claim department. Who stated if it is serious just have the work done, and send them the bill. MASSIVE red flag flew with that comment. Having working in the building material trade for decades including having been the special order customer complaint department for the NorthEast for Home Depot. I knew this statement of just sending in the bill was invalid. Now remember I was called to discuss the damages. Which means A&E called them which means they took ownership of the problem, and admitted fault. Instead I the consumer was put in the dark room with one light shinning on me. I was told to write a report including photos for this particular situation. This pissed me off knowing proper procedure in-regards to damages done my company representatives. But I did it anyway, and sent in what was requested. Now what happens after that I do not have a single clue since it has been 45 days now since the damage was done on May 30th. Not a SINGLE person has contacted me about the progress. Seriously it was been a month, and two days since I sent in my email including the photographs. I have not had a functioning kitchen for 45 days, and not a single care has been given about this. It does not take 45 days to investigate this. This is not a murder this is a plumbing issue that I did not call to open a claim. The party who was at fault was the A&E repairman who called in the claim. Now what I did do was refuse to get repair quotes. WHY??????? Well many plumbing quotes require a fee to come to your home, and that price would be deducted from the overall bill if the job is accepted. I sure the heck am not paying for that, and what is worse than that is the fact the insurance company in charge of the claim has yet to take responsibility. Why the HELL am I doing all the work for them when they should be helping me? I refuse to watch this place eat stake, and I eat dirt. Not going to happen. I do not owe this company ZERO. I did not open the claim. I am tired of waiting now 45 days is ridiculous without a single communication to me about the progress, and I have left multiple calls, and a email. Again I am not going to beg for nothing. This was not my fault. So to say I am pissed is an understatement. When I received customer complaints I was done within a 2 week window, and that is extreme normally my cases where done in a week. It is an insult to have to beg for information. I should be doing exactly nothing it was not my fault. So I will be looking to see if this so called complaint form is legit. I best be hearing back in regards to this no later than Tuesday. If not I will be taking measures in other directions to get this problem solved. Attached is the dates of the email correspondences. This alone shows just how ridiculous this has been no one should have to wait a 6 weeks, and longer to hear about the claim. I hope in the future this company will learn from this travesty, and will not treat claims the same way again. I mean come on generated emails are as simple a program to implement, but instead it is just tuff shit who cares you can not use your kitchen. Fix my case, and TRAIN your employees to understand customer service. If this agent was my employee I would have fired her if I found out how long she ignored this situation knowing especially that is was company that insured through us that did the damage.

20

After several requests for a copy of the repair (Timer Clothes Dryer) Receipt Task completed on 9 Jul 2019 which includes request for a receipt for the $125.00 Service Charge. Ph 3217736201. NO RESPONSE TO MY REQUESTS. Technician Ability 5. Response to request for a copy of the receipt MINUS 1000.

20

I took a day off of work for a Sears a&e tech to repair my dishwasher. The scheduled window was from 1-5pm. The tech never arrived or contacted me in any way. I called customer service. I was told the tech was running late and would arrive by 6pm. Tech never arrived. I called again. The service rep said my repair had been rescheduled. Again, no one had contacted me. I checked my email and found a message that said "attached are the documents you signed with your tech at today's service." The 'signature' that supposedly was mine was a SCRIBBLE-- I NEVER signed ANYTHING because NO TECH EVER SHOWED UP! I called again and demanded to speak to a supervisor. He says the best he could do was reschedule my appointment and give me a $25 sears gift card. So now, I'm missing 2 days of work AND apparently signed off on an estimate with a tech that never came to me house! WHAT???

20

I am waiting on a refund and all the information I can get from anyone is that "it has been processed"
What I would like to know is, has it been mailed. If it hasn't been mailed, when will it be mailed.
If you are not going to give me the refund that I'm entitled to, just tell me so. The date I received service was 2-14-2019
on an LG refrigerator.

20

I pd A & E to come diagnose my washing machine trouble. It would power on but not start a cycle at all. The tech came and powered it on and hit start and said oh its the lock, you need a new lock. I said are you sure, he said yes. That's all he did he never tested any wires, computer components or anything to verify for sure the lock was the actual problem. So he said to save me money since I have 6 kids was to buy the piece and replace it, which I did and guess what...that was not the problem. It still isnt fixed and now Ive wasted more money and it still does the same thing. I called them and asked for someone to correctly diagnose it, someone that actual will do their job instead of just looking and saying oh thats it, or a refund so that I can pay someone else to diagnose the problem your tech didnt do. I am a single mother with 6 kids and I can NOT afford all the extra money...

20

Serv#40402374
Tech.0919894
12/18/18 -A&E tech. came for repair of microwave through Sears HW.Too expensive to repair..Sears HW has never received paperwork from A&E to begin process of $250 payment to me. 1 star is being generous! Jordan Papadopoulos 52 Tecolote Rd. PO BOX 1143, Tijeras,NM 87059

NO WAY TO CONTACT A&E IN ALBUQUERQUE! GIVE ME A # AND TELL THEM TO SEND INFO TO THE IDIOTS AT SEARS HW
OBVIOUSLY THE TECH NEVER PUT IN THE INFO IN THE SYSTEM OR SEARS IS LYING!

20

Customer service lies to get people off the phone. My job was rescheduled because they didn't assign a tech. I have the fuckin parts right here. They told me I was covered by Lowes and to try them. I bought the fuckin fridge at Best Buy. Going on 3 weeks sand fridge because of you fucks. I don't understanf how they. An ship me parts from another state in one day, but can't get a tech to my house in in less than 7. Fuck you!

20

I have received a bill on a warranty job. Warranty Claim Number: D4035A0 through GE Appliances. The account & payment ID is: 489065157.
I don't understand why I am receiving a bill for something that was covered under warranty. If there are issues with this you should contact GE not me. Thank you.

100

I had A&E service and have no complaint about the service I received. My complaint is on the service truck, the truck has the American Flag on the side. On the right side the flag is displayed wrong, it is backward. The stars should on the right, that is proper way to display the flag.

Thank You

Carl Ziegler

40

They said I could call customer service at 1-800-905-9505 Monday through Saturday, 6AM to 10PM. I did so but there was no answer. I was curious about what they offered, and tried several different options.

80

Have any home repairs like dishwahers, washing machines, gas stove issues be it residential or commercial purpose. Aefactoryservice.com have highly trained repair technicians and company employees undergo stringent security and background checks. They show up on time which doesn't allow the customer to keep waiting. They also ensure to make the place neat and tidy after the work is done so that its not a burden to the customer. I prefer and suggest Aefactoryservice.com to anyone who has any issues in their appliances either at home or at office to become hassle free.

40

After an A&E technician spent 2 hours looking at my dishwasher 7933LRABB serial number Y46EG9MC800931J he thought I must need a new pump drain. This dishwasher is less than 1 1/2 years old. The whole time he was at my house the Quick + light never came on as it was previously. He wanted to know if I wanted to order a pump and schedule service for the following week because he didn’t have one on his truck. I told him I would like to run a cycle and see if the quick + light came on again because the dw seemed to be working while he was at my house.

After he left I ran a cycle and it once again stopped and the quick + light came on. I called A& E Factory Service back and told them I would like to go ahead and have the part ordered and scheduled to be installed. They told me I had declined the estimate. I called back on the very same day and they told me I was still in the system and I would have to call the next day.

So the next day I called and they continue to tell me that I declined the estimate. I asked them if they could have the service technician call me so we could get the part ordered. The lady at A & E Factory Service said ok, but I didn’t believe she would actually call him. Then I remembered that he had called me and I had his cell number. I called him and told him what was happening. He pretty much said that once a customer declines then he is done with the service contact. He said it would cost another $75 to come back out to start the service over and I would have to contact A & E factory service again.

After waiting 3 hours to hear back from A&E Factory I contacted the warranty department at Samsung and a part was ordered through them. Then when the part gets to my house I have to figure out how to get it installed.

This has been an extremely poor experience and I will never purchase anything made from Samsung because of the way this matter has been handled. Any local company would leave an estimate and I would be able to discuss it with my spouse before a decision is made.

The fact that I called back the same exact day and was told basically too bad, I had already declined it is not acceptable. The fact that I had to order the part is not acceptable. If this is totally A & E Factory’s business decisions, and Samsung isn’t in charge of how they do business, then you need to find a different company to do repairs. I had called 3 local companies about looking at my dishwasher before Samsung assigned A & E factory to come out. From those 3 companies only one would even consider looking at my dishwasher but they needed to be contacted by Samsung in order to look at it.

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