Contact American Home Shield Corporate

I called for service on my GE dryer two months ago. First contractor came out and replaced rollers. This fixed the horrible noise and severe vibrations. However, clothes still was not drying in the appropriate amount of time. Second contractor came out and said the dryer vent from attic floor to roof needed cleaning. We had that done and less than 3/4 cup lent was removed. the vent was previously cleaned from dryer to attic floor and the second contractor confirmed it was very clean. After entire vent being cleaned the dryer control board was not appropriately working showing 1H when the delayed start was not even being used. Called AHS back and they resent the second contractor back to my home. He wanted to argue with me that I had set the delay start. I have never used that feature on the dryer. I did not even know that feature was there. Even if I did want to use it the dryer started right away so that feature was not working anyway. He said he did not know what was wrong with my dryer. I asked well the sensor is not working do you think the control board needs to be changed. So he ordered the control board. Two and one half weeks later I called the contractor and AHS and no one knew where the control board was in the shipping process. Magically about four hours later the contractor called me back and the part was found. Second contractor came back out to install control board and it took over an hour to do that task. I then called AHS back because my dryer is still not drying clothes and I am going to the laundry mat now dry my clothes. My husband and I work a lot of overtime and we do not have time to keep doing this. Not to mention this dryer running three hours to dry two large towels and two hand towels is increasing my electric bill not to mention the extra money being spent at the laundry mat. AHS send out the third contractor. He came to my home February 25. He turned the dryer on for about fifteen seconds and said it is getting hot and I do not know what is wrong with the dryer. Give me a couple of days to research it and I will call you back. I showed him the very small load in the dryer and told him how long it took to dry that small load. It is now five and one half days later and still no call back from the third contractor. AHS gets my monthly payment on time every month. I wanted my dryer repaired. If it cannot be repaired per my contract AHS is to replace the appliance. Talking to customer service is a nightmare. I called the third contractor's office twice yesterday on the fourth day after he left my home and left two messages to please call me back. Still waiting for a call back. I am going to start this afternoon leaving horrible reviews for AHS on every social media and all other websites I can find with this story about my dryer. I just expect a working appliance that I pay every month for insurance on. Two times during all this a representative was supposed to call me back from AHS. Well needless to say I am still waiting for those calls back.

Tammy Pace

This is not a complaint but this is a notice that Geneva Powell-Ruth at 1927 Forstall Street, New Orleans, La., no longer needs your service. Please cancel the service at 1927 Forstall St., New Orleans, La., 70117 due to health issues. Thank you.

Have now been without a working oven for over a month... Daily phone calls to AHS always end with the same result "we have passed the information on and will call you back"... Still waiting to hear!!! Have asked to speak with a supervisor and also have asked to speak with someone in the USA to no avail... AHS has a super sales staff which appears to be USA based but all other calls are routed to an off-shore call center... All communications with the call center have been handled very politely by their staff but unfortunately it's all talk and no action... I was skeptical when first signing up with AHS but thought I'd give it a try... Obviously a BIG MISTAKE!!! I've been a customer of AHS for nearly 2 years and the first time I attempt to use their service it is a fiasco... If AHS is truly a legitimate customer oriented operation, at some point in their process someone in authority should be involved to handle issues that get beyond routine... Still waiting for some sort of positive response and getting more irritated and frustrated by the day...

I placed work order request on June 19, 2019 and to date the service for the AC has not been completed by AHS, I called every day and kept getting the run around, All Star Heating and Air hasn't emailed them, the approving department hasn't completed the part, on and on and on. Finally, I checked on my service request and it read...COMPLETED and even sent me a service survey! I sent it back stating the work was never done. Mind you I am 64 years old, with health issues and it's been a month. Things got so bad after weeks of having at least 10 fans through out my house that I finally had to call a local company and discovered that my air conditioner was under warranty but that the company didn't make them anymore and that mine was so poorly made that it required a new one. AHS let me down, no follow up after all my calls, no anything. I can't believe the company did this to a customer. What a let down, this was a nightmare! Horrible experience. AHS, how could you do this??????????

I really want to change the review to a 5 because of the customer service patient and understanding but I used AHS 3 times the past 8 months and every single time I have to argue, pressure, call several times in order to have CS to get someone over to do the job, winter was the first time and my wife and I spent days in the cold before we get a technician coming to the house the second time was the AC but it was OK because of the cold weather and now the AC and all I hear is.. we have no one available until Monday, I that happened yesterday (Thursday).
Why they cannot get more contractors and provide a better time for service?? WHY!!!

Hope they do because that is very important specially when you have a pregnant wife and 2 elder person in the house and the AC unit is death.
Big 5 starts to customer service but the lack of contractors takes the score back to 1.

I reported a problem with my air conditioner on June 28th, it's July 18th and I've been getting the run around from this company. The calls go to associates over seas who always claim they are not able to contact the companies they dispatched for service. I called the dispatch company, they told me they submitted the authorization to the company to purchase the parts needed but received no response (2 times). AHS said they don't believe they ever submitted anything. REALLY? It's been almost a month and I'm still waiting for this repair to be done and don't even have a ETR because neither company can confirm what the other had done. This is very poor service. I pay faithfully auto draft every month plus $100 service call fee. I want my air conditioner repaired as my contract states would be done.

I have never worked with a more incompetent company in my life. My AC unit broke and I called someone on a Thursday. Someone was sent Friday and declared the unit dead. On Monday I called AHS to see if I was covered and they said they had not received the diagnostic yet. I spoke the contractor they hired (which is a horrible company as well) and they told me someone would come out on Wednesday from 9-1pm. Then on Tuesday I called to confirm and they said they were actually coming that day. I asked if this was to replace the unit, they said yes. On Tuesday no one showed up. I called again Wednesday and they sent someone out to DO THE SAME EXACT DIAGNOSTIC and did not replace the unit. It is no joke 100 degrees today and will be for the rest of the week and after 7 days we still have no AC unit. I called again and the company is now saying that the contractor was cancelled, which isn't true since they just left my house. I asked the operator how I can cancel my warranty after all of this and she said she didn't know and proceeded to hang up on me.

Hi my ahs insurance number is 258935282, I had a technician come and check out problems with my ac. He apparently found the problem but did not fix it. He says the insurance would not cover it and tried to sell me a solution he has on his truck. I feel cheated. He says its a wire that goes from the control in the bed room to the ac thats broken. He tries to sell a wireless control which I dont want. He refused to repair the problem. Why do I have AHS if they dont fix my problem but try to cheat me after having paid a service call fee of 125 usd? I am very disappointed. Please let me know whats happening. If you refuse to have it fixed, let me know in writing so I can give it to my lawyers to sue.

The AC company you sent to fix our ac did not complete the job (INTRASTATE ENERGY CONTROLS (210) 684-9131). Our ac can only cool down up to 82 degrees F only and we have to turn on all our fans in the house to have air circulation. We have had serious health problems last week when the ac was down ( I was hospitalized and confined for 3 days, this company came in briefly on July 11, 2019 and replaced parts in the outside ac unit but they did not fix the coil in the inside unit on the 2nd floor of the house, which according to the technician has been rusted and there is leaking from it. The blown air is thin and we do not have the desired cooling from the ac that was supposed to have been fixed. I am hoping that AHS will take this with utmost care for us as loyal paying customers. The order number is: 514386592, which I called in again since the ac unit was not completely fixed. Thank you.
Mr. Edwin Guingab
Contract #: 259291252
(210)317-5985

TRYING TO GET REIMBURSEMENT FOR DRYER THAT TOOK 8 SERVICE CALLS TO FINALLY GET IT REPLACED.SENT FAX ON JULY10 AND SEVERAL INQUIRES AS TO STATUS OF REFUND CHECKS WITH CALLS BEING LOST AND NO CALL BACKS,NOT A GOOD WAY TO KEEP A 12YEAR CUSTIMER SATISFIED.CONTRACT NUMBER 260842622 PHONE 863 701 6868,BE REALLY APPRECIATED IF SOMEONE REPLYS ASAP,BEEN ONGOING INCONVENIENCE CINCE MARCH,FAX HAD ALL REQUIRED INFO. THANKS

The absolute WORST customer service!!!! Have been waiting on authorization to replace central AC unit since last week. Issue has been in authorization for 48 hours. We live in Texas which is hot as hell right now. Have talked to 10 "reps" ... no resolution and never a call back as promised. The Escalation Dept does not answer rep call. Have asked to speak to a manager 5 times ... rep or AHS does not allow this. AHS may think this is going away but it is not

HORRIBLE HORRIBLE HORRIBLE company!! Not only is the service awful but the company is a scam and doesn’t even provide the service you PAY FOR!! I paid for the contract, then the service call fee and here I am 3 MONTHS later with no parts for my broken fridge. I’ll be freezing the charges I paid on my CC for this. DO NOT USE THIS COMPANY!!!

Our compressed in our A/C unit went out and it’s under our warranty yet Home Shield Warranty refuses to order the part. They want to speak to the contractor who is working (July) all day and may not be able to take a phone call as he already recorded the model number needed. We are 4 days out without air and it’s July in Georgia.

AC Company came out beginning of May. AC never got fixed. I've called about 10 times, each time was told they had to contact AC company. To call back. Same story every time I call back. Today I got email saying the service call has been completed. It's not. AC still doesn't work.

AC unit been down since 7/2/19. AHS cannot get parts locally. Be without air until at least 7/12/19. Under heat advisory. 90 deg. Inside.

https://www.wbrc.com

I have a home warranty service with your company. My house address is 11905 Meriden Lane San Diego, CA 92128-4337. The service request number is 507066792. My house is rented to the Chief of the San Diego County police department. He is very busy so is his wife. I am living in London /UK. Your telephone receptionists in Philipines are very polite but absolutely useless. 3. or 4 times you have sent different engineers from different repair companies who had no clue about the problem. My tenant's valuable time in the USA and my time in London has been wasted and my tenants and I are very angry. Do not expect a good review from us.
Each change of companies meant more lengthy delays. The 3rd engineer having visited the house with a considerable delay, not keeping his appointment in a timely manner has ordered parts which were not reported to your repair's office on time. Your engineer has ordered the part but after more than 2 weeks, guess what/// Parts arrived and he went to the house and he replaced the much need part but the parts ordered were wrong and did not do the job. The GE machine in question is new yet your so-called engineers had no clue. How much longer are we going to wait for your useless game of either changing engineers or trying different parts? For the past 40 days, my tenants have been traveling for more than 75 miles to their closest family member for their washing needs. My tenant is very unhappy and he can no longer wait. Your inconsiderate telephone representative cannot understand the urgency of the situation and they keep saying that they will be contacting the engineers for a further update but we are not happy with the continuation and the repeat of the same. Can someone get to the bottom of this ASAP and get back to me with a decision to either repair the machine now or replace it??? I do not unhappy tenants. I do not want to lose my tenants either. If you are continuing to waste my tenant and my tenant is inconvenienced more than this unnecessarily, I will report you to BBB and
and every governmental body in USA and I will sue you in a San Diego court for damages and I very much mean what I say.
Please call me on my UK number at 011 44 777 573 6769. Tonight I have been calling your so-called customer reps 5 times and I have been kept online currently for more than 45 minutes listening to your music with no end in sight.

I cancelled my contract with AHS in 10/2015 because a contractor came to my home and broke my dishwasher and told me he would order some parts but never came back... at that time was told it would be cancelled and an email will be sent. I never heard anything else from AHS. I thought all was good at the time then found in April of 2019 that AHS was still withdrawing money from my back account. I requested my refund dating back to 10/2015 and was sent to the escalation department and spoke with a Supervisor who assured me I would be refunded in full and apologized for the "mishap". As of today, June 26,2019, I am still waiting on my full refund and have been getting the run around. I have made 4 separate phone calls and each time was told the escalation dept. would contact me. I refused the agent polite way of getting me off the phone and asked for a Supervisor again. So far, I have been on hold for for about 4 hours in total on my phone calls to the customer service and escalation departments combined and entirely frustrated. Next stop is the Better Business Bureau. This is theft and if possible I will file a report if this is not rectified in the next 2 weeks. (Withdrawal-ACH-A-5132686654 AHS/HSA WARRANTY (DEBITS) ($52.82)).... last withdrawal Jan. 24, 2019

My AC went down at 8pm Sunday the 23rd of June. I made a service request of AHS at that time and was given the name of Cold Snap Air Conditioning in Red Bluff a city in a county next to the county and city where I live. I called them at around 7am on Monday June 24th and they told me they could not get out to look at the AC until Saturday June 29th. I made AHS aware of this and they gave me the name of Service 1 Heating & Air Conditioning. I have called them four times starting at 10:30am on 06/24/19. They have never returned my call. I have spoken multiple times to your call center in the Philippines. Nice people but useless if you have a problem. I was on the phone with them on 06/25/19 for one hour and five minutes. I was told by two different agent that I would receive a call back. That never happened. I called the corporate number of (901) 701-500 this morning 06/26/19 and spoke with Jack before 8am and was again promised a call back. It is now 11:00 am. I have heard nothing from anyone. On my initial call on Sunday I was required to pay $100 before they would assign me a technician. Over 48 hours have passed since then. No one has returned my calls either AHS or their technicians. I paid over $400 in March of this year to cover these problems. I am surprised and frustrated by my treatment by AHS. It was clear to me I was only receiving lip services from the call center in the Philippines and from Jack. What has happened to American Home Shield (AHS)??? All I wanted was a call back from the designated technician and date and time for assessing the problem and fixing it ASAP. Redding California where I live regularly has temps of over 100 degrees in the summers sometimes over 110 degrees. My AC needs to be fixed now. It appears AHS is unable to comply with the contract #256223332 I paid for which is very frustrasting and disappointing.

I used the service for the first time in January, 2019. I called regarding 2 leaks one in my bathroom and one in my kitchen. The repairman didn't fix the kitchen sink leak correctly a month later it started to leak again. My father had to come from another state to fix it. The repairman had to go so he didn't fix the leak in the bathroom when he came back AHS wanted to charge me an additional service charge fee. I had to fight to not have to pay that charge again. I also had to fight with AHS to have the repairman caulk around the leak. The next time I had an AC issue. As you know it is very hot in GA in the summer. My AC went out. I called to schedule a service call they told me they would contact me within 24 hours. I never heard from anyone so I called AHS back and they said that was 24 business hours and that none of their services provides worked on the weekends only between 8 to 5 Monday through Friday. This is twice that I've been unable to use the service that I have been paying for since 11/21/2018. I would like to be reimbursed my monthy payments of $34.99 from 11/21/18 to 6/21/19 and I would like to cancel this service. I have to add when I called in to voice my concerns your employees were very nonchalant and lacked empathy. I. would rather work with a company that appreciates my business, can relate to what I'm experiencing and work hard to make sure that their customers are satisfied. Please contact me at 404-932-3424 to let me know when I should expect my reimbursement ant that my account is closed. Thank you

I submitted an order for service for my pool pump, filter, and pipes yesterday 6/13/19. Blue Hawaiian Pools in Jackson, TN is supposed to be dispatched to my home, however, I have not heard from them. I called them this morning and they stated to me that they have not received any information from American Home Shield to service my pool. I called American Home Shield and the gentlemen who helped me told me that he sent the work order email to Blue Hawaiian while I was on the phone. Just now, which is several hours later, I spoke with Blue Hawaiian, and they still have not received a work order for service. The last time that I requested service from American Home Shield, it took several weeks for my repair to be done. I need this fixed today, as I cannot use my pool pump until this is fixed, which will cause more issues with the pool and me more money. Please contact me at 731-803-0763. My property address where the service is to take place is 141 Buttonwood Drive, Jackson, TN 38305.

American Home Shield
This is the worse company threre is out there. They take out of your money every month and when they need to replace a broken item they hide behind the walls. American home shield does not live up to their statement of replacing items that are broken, instead they find crooked contractors to give report that the item is repairable. Can you imagine one contractor came into my home and deemed that my Ac needs to be replaced then American home shield sends another contractor after losing contract with the first contractor who deemed the AC needs replacement. Now the crooked contractor they send is saying the Ac can be replaced. How can a dead AC be repaired after several repairs done on the system and it still breaks, costing me hundreds of dollars. American home Sheild needs to come out from behind the walls and stopped using crooked contractors to rip off customers. I’m still waiting for them to make a decision about my Ac and in the process myself and children are being fried in the house due to increase hot weather.. I’m crying out for help so these crooked people can respond to a desperate customer who has faithfully paid American home shield for several years to be there when I need them. Management I need help.. stop robbing customers and give them the care they need and deserve...
Zero stars

I have a service request that has been open since March 2019. KS Plumbing is not a reputable company, and I asked them to be removed as a contractor. My request has been escalated several times. Also, someone keeps putting KS Plumbing in my queue. I've asked for a manager, but keep getting the run-a-around. I need a manager to contact me at 251-232-8912.

I have been without air condition for three weeks, and everyone I talked to in the authorization office continues to lie to me and give me the run around. I'm a military service member that does the right thing with paying AHS on time every month and to be told by their service agent in the authorization department that is i will get is the run around and what more do I want. I will report this to military authority to add AHS unauthorized list for the military. This down terrible service on your company.

I have attempted to contact an Agent in the USA for over an hour. I have a A/C problem and you have sent two service people and no one will check for the leak that is allowing all of my refrigerant to run out in my attic. The first service person from Anthem Electric came on May2nd did something to the wires in the condenser shut off so now it won't come back on, plus he didn't report the problem with the leak. The second one Amen A/C just left today and he refused to check for the leak because he said Anthem Electric should be made to come back and fix the problem. I have been a member for over 15 years and have used this service less than once per year, therefore, I expect to have competent service when I request it. You take over $69 per month plus you have charged me $75 twice for the same problem but I cannot seem to get my A/C that is blowing hot air because the refrigerant is leaking in the attic and no one wants to go up and locate the leak. So, what am I suppose to do now? I need to speak with someone in the USA who understands my problem who speaks English that I can understand. Can anyone there help me?

Janice H Bates
65634 Avenida Dorado, Desert Hot Springs, CA 92240, (760) 251-9438

Complaint is that GE who was contracted by American Home Shield came out to repair my microwave on March 27, 2019 and discovered that the part needed to assemble the door was no longer available by GE and the microwave will need to be replaced. I have called several times and spoke to several agents at AHS who state they did not hear back from GE technician in reference to a diagnoses about the microwave. Called GE and transferred to consumer relation department who stated that report was sent in that day by technician stating that the part was no longer made by GE to assemble microwave door and the microwave will need to be replaced. GE consumer relations also state that AHS is able to see the report and they have had several customers call from AHS stating that AHS had not received a report from their technicians. VERY UPSET CUSTOMER

I made a claim on a side by side refrigerator not freezing or cooling as it should be 3 weeks ago. They sent 3 duiferent companies out. The first canceled b/c they don’t service my area. The other two came. The second one said it’s a Freon issue but he nor anyone in his company were certified to do Freon. After calling American home shield they said they would find someone to do Freon. When that company came out they couldn’t do Freon and said it was a sealed system and by the time your were finished it would cost 1/2 the price if the fridge to fix- he was recommending replacement. So I called AHS. They had trouble finding anyone to work in sealed systems. And this just lingered with nothing being done about it! They took my $75 and have done nothing for me! Not to mention the monthly payments I pay! It’s like either no employees make notes or they don’t read them. Each time I’ve called over the last 3 weeks I was on hold up to 3 hrs. Each time they call the same companies and even referred me to someone that had already come out that couldn’t do the job? The 4th company said they could do Freon so I called them before they came to ensure that b/c my having to take or make these calls jeopardizes my job! That company said yes we do Freon but we don’t work in sealed systems so I’m calling AHS to tell them that. That was last Friday. So I called AHS back. Talked to Molly. She said she was calling tor other vendors. Told her everyone had been doing that for two weeks and can’t find anyone and we’re referring it to distribution. Told her I’d been told that already several times. She said we needed a diagnosis and the two companies that came out couldn’t do it. Told her other AHS people told me I’d hear from the distribution within 48 hrs- have still never heard from them. Molly said she would email them to reach to me with their progress. That was 5 days ago. Today I called AHS and they guy asks when Capital city was coming out? Told him they turned it down b/c it was a sealed system. He said he’s call some companies. Told him no way- they’ve all been called and asked for his supervisor. Zy( supervisor) said they have to confirm with capital city they can’t do the job. Told him I know they did b/c the woman told me she would!!!
In a nutshell it’s been almost 3 weeks and have been referred to distribution 3-4 times already and nothing? This is ridiculous! There is some break down somewhere? Y’all have taken $75 from m me and done nothing in 3 weeks! When I said that your supervisor said “ if we give it back we cancel the work order?” That is horrific customer service!! I have paid a warranty company for 3 years and this is what I get? I have pics of my hours long conversations with y’all and still nothing!?
I want something done about this!

Sincerely,
Ann Meyers

Robert Crooks
#251689912

We noticed water on the ceiling of our first floor. Our ceiling is plywood--luckily it was over our garage. The one section of plywood was coming down due to the weight of the water. We did an online request and AHS sent a plumber and he fixed the problem. We had to take out more of the surronding plywood because the insulation was wet and we were afraid of mold. I read in my contract that:

NOTE: Where covered repairs require access to plumbing, AHS will provide access to plumbing only through unobstructed walls,
ceilings or floors, and will return access openings to a rough finish. If the plumbing is accessible only through a concrete floor, wall or
ceiling, AHS will pay up to $1000 per contract term for access, diagnosis, repair, or replacement of such plumbing, including returning
access openings to a rough finish. Customer is responsible for payment of any costs in excess of $1,000.

We didn't have an access opening to fix or evaluate the plumbing. I called a couple of weeks ago but no one ever called or emailed, so I called and AHS said it was cancelled because they didn't have anyone to fix it in the area still. So then we did a contiuation and they called a plumber again. I have called 4 times today to try and get someone to help me. The first time today I was on the phone for 36 min and I don't know if she hung up or what or lost me, but I do know that she did not call me back so I think that it is safe to say that it was purposeful. She said she did not have anyone in this area to fix the ceiling so she would put it in a que. That happened last time and it was cancelled because AHS said they still didn't have anyone to fix it and to try again later. So she offered me something like "a buy out or money offer-- to help when no one is able to fix the prob". She asked if that is what I wanted to do and I said I would like to talk with someone and ask questions and that is when I was hung up on. The second time today, Nicole, stated that this would not be covered. The fact that I have to explain how water from a second floor will go down onto the ceiling of the first floor is embarrassing. I explained that there were no access and that the ceiling had to be accessed for the plumber and that we had to remove more due to wet insulation. I asked to speak with a supervisor and they said the supervisor was not available. I asked to have them call me and left my number. Tonight I called back and spoke with Carif. I am not sure what happened to our conversation except for that he put me on hold to speak with his supervisor, but when he came back to the phone saying that these repairs aren't covered. I then said that I would like to speak with his supervisor and he then said she was not available. Isn't that what a supervisor is for? I explained that I have been waiting for supervisor to call me--which they still haven't. So then I read my contract to Carif regarding plumbing repairs--- I no longer had contact with him eventhough my phone continued to stay on. I kept calling his name and he never responded back to me, so I hung up after 28 minutes. It is very difficult to reach someone in your company regarding questions. I had to google complaints and BBB showed up. I really would love it if someone who has knowledge of plumbing and my contract. I don't expect much, but it does say it would help cover rough in when the ceiling did not have an access. I really don't want mice, snakes or anything else crawling through my celing and also my insulation is falling out because of the hole. I also want it noted that so far, I have had 2 great experiences with AHS and have recommended it to my freinds but just wish I could have spoken with someone who was knowledgeable about plumbing and construction. I would appreciate a return call or email.

Nikki Crooks
337-794-0341

Replacement of New Furnace by Piedmont Mechanical Contractors Heating and Air. Experienced Gas Leak from Furnace (Atlanta Gas & Light). Had to pay additional $75. Piedmont company unable to come out. Express Comfort Heating & Air sent out to fix gas leak. We were told "poorly installed" foil paper, duct board, back of unit falling apart" We have called Home Shield (5) five times requesting for company to come out and fix job with no response. Have spoken to a tech each time with promises to have company call us. We were told we had to pay another fee to have someone come out which we refused. Still smelling some gas. We paid additional $3,000 to bring furnace up to code.

I was talking to the customer service rep in authorization department and he hung up on me. I was trying to tell him what was going on with my ac and that it doesn’t make sense to keep putting refrigerant in a system with a leak. I just had refrigerant put in last year in August. I told him that 2 different company contractors Of ahs told me the system is old and needs to be replaced. I didn’t cuss or yell when I told him I was going file a complaint with the better business bureau he told me to go ahead. He said if we replace everybody unit we will be broke and I said I’m not everybody . I told him I’ve been with y’all for 17 year and I have already paid for a replacement. I think y’all trying to give me The run around on this ac unit. There is a leak somewhere and it Doesn’t make sense to put refrigerant in it to leak out. 805.00 is a lot of money to be throwing away. I was on the phone for 57min with the first guy I talked too and ask for a manager the manager wouldn’t come to the phone. So I call the authorization Dept and that’s When that other guy hung up on me. I called on May 24 @ 7:00 pm and authorization dept @ 8:30 pm . I need a manager to call me and let me know what you’re going to do about my ac.

I was talking to the customer service rep in authorization department and he hung up on me. I was trying to tell him what was going on with my ac and that it doesn’t make sense to keep putting refrigerant in a system with a leak. I just had refrigerant put in last year in August. I told him that 2 different company contractors Of ahs told me the system is old and needs to be replaced. I didn’t cuss or yell when I told him I was going file a complaint with the better business bureau he told me to go ahead. He said if we replace everybody unit we will be broke and I said I’m not everybody . I told him I’ve been with y’all for 17 year and I have already paid for a replacement. I think y’all trying to give me The run around on this ac unit. There is a leak somewhere and it Doesn’t make sense to put refrigerant in it to leak out. 805.00 is a lot of money to be throwing away. I was on the phone for 57min with the first guy I talked too and ask for a manager the manager wouldn’t come to the phone. So I call the authorization Dept and that’s When that other guy hung up on me. I called on May 24 @ 7:00 pm and authorization dept @ 8:30 pm . I need a manager to call me and let me know what you’re going to do about my ac.

I have an oven not working...GE profile. Started this process back at end of February. Contractor has been here 4 times to supposedly fix....has not happened yet!! Each time another part needs to be ordered....and is always on backorder. So most recently the planned visit 5/21 does not happen. No one calls me at all. So I have to call myself to find out it is going to be another 4 weeks. So now the end of June. I have no confidence in GE appliance repair to actually complete the process. And even less confidence in anyone at AHS to actually assist me and follow through on it. Just being told again that AHS can do nothing. I DO NOT want GE appliance repair in my house again. Have been a customer since 2006....and this has always been an issue with so many contractors. And Customer service at AHS is absolutely miserable at best. Not one of my 5 phone calls on this matter has ever had follow up contact with me. So should I not here from anyone in next ten days....I will just cancel my contract and move on. Certainly cannot be any worse off than I have been with AHS....no oven for 4 months with three young kids and working mom and dad...and all AHS can do is take my monthly payment and service fee as needed and say “we’re sorry, but there is nothing I can do”. Thank you AHS
Alan Dahlmann. 868 Chase Road. Evans, GA
8032706504.

It appears AHS has outsourced it's incoming calls for service. I requested service on Monday; have not received any response from assigned contractor at all. Monday was told it takes 4 hrs to receive an email with contractor info??? What?? Now I'm being told that the 24-48 hrs that the contractor has to reply is BUSINESS HOURS, so it could take up to 6 days for a response??? I may be looking for another home warranty company real soon!!

I filed a request to fix my air conditioning on 5/6 the tech came the next day and said that the high voltage coil was bad. He wanted me to pay him $700.00 to clean the unit and when I told him I have someone who can do it for me, he got defensive and said they don't work with others. He wrote the information on the part that he had to order and left. Its been two weeks now and I just found out today (5/20) that he never reported it to AHS for repair.If he couldn't squeeze that $700.00 out of me ,he wasn't going to fix it. ANOTHER COMPLIANT TO THE FTC. ( CUSTOMER CARE NO HELP YOU CAN'T UNDERSTAND THEM!!!!!!!!!)

Contract number 211332532. I have three other contracts on three other properties .

Property in question is 13335 Hidden Valley Rd., Victorville, CA 92395

I purchased a full coverage 11 months ago. Yesterday told that my faucet replacement was not covered, that I had an older contract.

I was never given the opportunity to upgrade that older contract. You completely blind sided me with this non covered issue.

Has I known, I would have upgraded.

Had I known it was a non covered item, then I would not have called AHS and wasted $75.00.

As a long term and multi contract customer, I am requesting that you make an exception and cover me on this faucet.

If you cannot do that, then kindly refund my $75.00. Thank you

My ac unit went out approximately 2 weeks ago, close to the date 4-22-19. My wife and i live in a small town, Camden, Ar. I contacted Ahs the customer service rep. said they would contact me within 24 hours. The contractor contacted us 4-22-19 and said they would contact us to set up a appointment. I waited 2 days no response, i personally contacted the contractor, no response. I waited couple of more days no response. I then call ahs again, while i was on hold they tried to call the contractor no response. Then the rep offered me the option of finding a outside contractor which i refused. I am a disabled with major heart issues (3 open heart surgeries) and other health issues. I don't have the money to pay up front. After that the rep told me they would find someone within 24 and they did. The next day a Outlaws rep contacted me and we set up a 8:am appointment for the next day. A very pleasant technician diagnosed the problem rather quickly. After he install a new fan motor, he thought the problem was fixed. He realized he had a freon leak, it was bone dry. The problem we are having is coming out of our pocket 1260.00 for freon. If a contractor had responded faster, slow response time. The freon had almost 2 weeks to leak out. In other words the freon did't leak out over night. I have been a loyal customer for almost 20 twenty years. Please try to help!

I needed a hot water heater (which provides hot water). I paid for it myself because it takes your service entirely too long to handle hot water heater replacements. I called it in and was told to contact the company that installed it 7 years ago. I was told by my plumber (was at my home doing some upgrades) and the heater had a leak and it was dripping onto the pilot, which was why the pilot continued to go out. The company that installed it told me that when it leaks water, it is time for a replacement. Yet, I would have to wait for someone to come out, try to find parts to repair, if repairable, get approval from AHS, if not repairable. In the meantime, my mom and the kids cannot take showers or baths because they can't handle the cold water. I think you get my meaning. I won't go any further into this. It is ridiculous. I ended up paying when I really should not have to do that. Some issues should be automatically escalated.

I accidently paid your company $3,184 instead of another bill last week and have tried to contact the billing department on numerous occasions and have spent at least 2 1/2 hours on hold. today alone I waited 45 minutes for a supervisor and them was informed that she couldn't talk to me and that they sent a email to the escalation team. I inquired as to their contact information and was informed that they did not have this. This is pure lack of customer service , My house address is 1525 Aurelia drive cummings GA, 30041 . Payment amount $3,184, reference # is R9K465ZV that was sent on 04/23/2019. I can be reached at 704/644/9510

I've been trying to get help from your "Customer service" on how to set up payment through my bank can't get addresses or numbers to try and set it up.

There are no supervisors available to take calls and they don't return calls.

Not sure how to address. Not a satisfied customer. I've currently been on hold for 30 minutes.

Thank you

William

Company that showed up for job fixed one problem and caused another. He was unprofessional and complained as soon as he got there about living in another state and he hoped it was a quick job. Changed a faucet then took off the knob in the tub and messed around with it and water started leaking through my ceiling into electric dining room light below. Then went to his truck and came back and said it’s not covered after causing the issue! And left my house with a water issue it didn’t have before. This company was terrible and this company is a company you sent to represent your company. I need the issue corrected that he broke. I spent 45 mins on the phone yesterday while a rep said they would look into it. Got disconnected and he never called back to discuss the damage that the contractor caused. Nor has the item they caused damage to been fixed which may cause more issues. Again he came for one issue and Caused the other. I need someone to address this ASAP as I have water coming into my electrical the floor below from damages they caused . He said it was the valve after saying he didn’t know what it was from , in my opinion because he knew valves weren’t covered and he wanted to leave ASAP. I can’t even gaurentee that’s the issue . Is this what can be expected from the contractors your company deals with?

On 4/6/2019, I requested service online from AHS to let them know my upstairs air conditioning unit was not working. A service technician came out and told us that the compressor was bad and would need to be replaced. But he proceeded to tell me that because the unit is over 13 years old and the refrigerant needed to be replaced would cost $980.00 - R-022 which is being phased out next year, he would recommend replacing the unit. He could have his company come out and assessed how much the cost would be. AHS called us to let us know that the compressor needed to be replaced and I would have to pay $980.00 for the refrigerant. I asked them did the technician tell them that he recommended for the unit to be replaced because of the age and the refrigerant. I called the technician and asked him why didn't he tell AHS everything and of course he said he couldn't because the compressor could be replaced, but trying to influence me to use his company to replace the unit. I immediately called AHS to let them know what took place and didn't feel comfortable with this company and requested a second opinion. AHS informed me that I could have a second opinion and United Air Temps would be on the list of technicians I do not want to come to my house anymore. Also, if the diagnosis was the same I would have to pay a second $75.00 service fee and I said I understood. The second technician from Access Heating & Air came out and looked at the unit and also said the compressor was bad, but also wanted to look at the in house evaporator coil in the attic and informed us that the coil is leaking and needed to be replaced. The technician sent the information to AHS and after 3 days of not hearing anything from AHS I called them to find out that they still had denied the request from the second technician and would not have the unit replaced. I also called Access Heating and Air and Lisa, the representative informed me AHS told them not to follow-up or do anything further and they would be going with United Air temps recommendation even though we had concerns about the service. I had a maintenance contract with United Air Temps and every time they have come to my house for the check-up something happens with the unit. After a recent check, my upstairs thermostat burned to a crisp and he not once said there was an issue before but tried to sell us more stuff that was not needed. Every time I have called AHS trying to talk to someone about the situation it has been very frustrating and demeaning. Never have I experienced the lack of customer service your representatives have given. They tell me I cannot talk to a manager or anyone in the authorization department. I have been a loyal customer for three years, paid on time and this is what we get. It has now been a week later and the situation is still not resolved. I have asthma and a disabled son who cannot be in extreme heat. I have tried and tried again to let them know, why want they realize it is ludicris to put refrigerant in a compressor if the evaporator coil is still leaking and needs to be replaced. It is my intent to cancel the contract and contact legal action on this matter. It is a shame that you pay for services thinking you have the right coverage and people are constantly trying to rip you off or not do the right thing that needs to be done. If by some means, someone wants to talk to me, I can be reached at 240.398.0831 or my husband Francis at 240.398.6417. I have never been so disappointed with this experience. If I could give AHS a 0 I would, but I see that is not an option. After speaking with my real estate agent who recommended your company and informed her of our experience, i wanted her to know she might want to reconsider recommending AHS.

Called on March 29th 2019 to get dishwasher fixed. Contractor came out April 3rd 2019 said dishwasher needed a part and he would order it. Now irs April 15th and they still have not fixed the dishwasher and we have not heard from the contractor. So total time since we paid $100 deductible has been about 3 weeks the dishwasher is still broke cudtomer service is no help at all. This service sucks so give me my $100 back. I can go buy my wife a brand new dishwasher.

Repeated attempts to get service for pool equipment. Contacted American Home Shield first on March 3, 2019. No appropriate response from 2 separate pool service companies. Many attempts made to AHS customer service, have been placed on hold for 35-45 minutes at a time before anyone comes on the line and have to RE-EXPLAIN entire scenario all over again because of no notes made of my previous discussions with AHS personnel. I have spoken to/explained situation to a different representative every time I’ve called. One person said our claim was “in review” and a decision would be made shortly. When no one ever called me back, I called in yet again only to find out no such “in review” situation existed. This lack of professionalism is disgraceful. In March, when I called I was told of a “computers down” issue. I made 3 calls that one day to see if computers were back up (as instructed by AHS reps) and was told by all 3 reps that once that situation was resolved, I would be called back. To this day NONE of them has called me back. Our account # is 234975922. Please have someone call me who has the authority to make some decisions and who cares enough to honor the contract we have with AHS.

I have been trying to get a my toilet repaired since January 6, 2019. I have spoke to a Representative from American Home Shield 6 times since to be told a new toilet was authorized but no one called to schedule. I have been calling back each week and my home toilet had to be turned off and I still do not have a toilet.

PLEASE HELP ME RESOLVE THIS ISSUE....

I been trying to work with them on electric work
For 3 mos no one is calling me back ever time call and put on hold for 46min to and your ever time.So I need to cancel my contact if nothing is taking care of soon.

The line going through the door on my LG refrigerator to my ice maker collapsed and American Home Shield refuses to fix it because they say the ice maker is excluded. This is crap! It is always a fight with these people. I would think the bad publicity and the problems of going to arbitration or court would make them a little more thoughtful in their deliberation. But it doesnt they are still just as arrogant and smug. Dont ever do business with these crooks!

November 27 2018 we sent a request for service to fix our Ice Maker on an LG refrigerator. The service company4Star Repserve LLC came and replaced the unit but it did not work. They have since told me they are waiting on a new replacement from American Home Shield and LG that the one they put in was not the proper Ice Maker. We would really like some help in getting this resolved this just seems to drag on and on for almost three months!!!
Thank you.
Carl Crews
Contract number 230101112
Address: 2208 New Mill Lane Arlington Texas 76012
Phone Number: 817-988-4973

I lost my heat on 18 January. You were unable to find someone to come to my house. On 29 Jan. you advised me I could find someone myself. I did. They came out. I paid them and got a written estimate. My compressor was shot. I sent estimate to you. Tammy W. in retention dept. told me by email, that I would have to pay for the fix out of pocket and then submit the the paid invoice to you to determine if you would and how much you would reimburse. I have sent pictures of unit ser. no., make model etc...according to her, I did not provide enough information on the unit for you to honor your contract agreement as written. I have sent numerous emails and dozens of phone calls. I have been denied the right to speak with anyone that can help me. Please help me. I don't have $3,000.00 for a compressor. There is no excuse for your denial of acceptable service. I live in Murphy NC. There are 11 heat n air companies in Murphy. None of them will do business with your company. Now I see why. PLEASE HELP ME.
770-605-2573
1170 kILBY rOAD
mURPHY nc 28906

The service over the phone is very poor , I called a about a water heater I pay out packet and I was trying to get information on what to do to.I was waiting for 1/2 hour and I was not able to get help from any body or department.

After filing a complaint @my residence @5117 80th St SW Lakewood, Wn, 98499 due to a dead hot water heater, after two days a contractor was sent out confirming it needed to be replaced. Three more days went by (with no hot water) I was told by the contractor they still had no approval to replace it from you. This home is arental and the tenants were more than hostile by then. Finally the contractor said my cost would be about $750 more than what AMH would pay and he still didn't have an approval to fix. I then called Home Depot and they replaced the tank the very next day for $750 total without any help from you. I am also out the $125 deductable I paid for absolutely nothing.
This is terrible service. I am requesting some help for the cost of the tank from you as you eventually would have incurred some expense on this claim.
Your prompt attention is requested on this matter and if I receive no satisfaction I have requested complaint forms from the Washington State Insurance Commission's office regarding the complaint.
Tom Mauermann