Contact Applebees Corporate

Order Chickem and shrimp. Did not receive it. This is the 3rd time my order wasn’t correct at this restaurant. Are all the employees including the manager or drugs????

I grew up in the midwest and have eaten lots of beef.
Stopped by applebees on w. colfax (lakewood) - holy crap.
The 'meat' could not have been beef. Just an odd flavor,
and I'm not sure I want to know what it was.
Long Island iced tea was extremely weak, and the kitchen felt
I'd want 2 cups of sour cream on my 1 cup of mashed potatoes.
And we had to suffer thru fairly loud hip-hop.
y e a h ... probably NEVER going back. ever.

Just went to my Applebee’s yesterday.
I asked for a brewtus beer
I was told there not available any more 16or 30 oz only
Are you kidding me
The Brewtus is your namesake
Are you going full IHOP IHOB
Promoting more alcohol is not a good business model
Bring the Brewtus back to Tucson

I called in three times in the past two weeks and ordered to Blondies desserts the first time I was backing out of my parking spot and the lady Ran after me because she forgot my sauce that goes on my blondies the last two times including yesterday I get home and find out my Blondie sauce isn't in there for the second time this week. Posh yesterday when I gave the gentleman $20 bill in my bill was 1358 he gave me $6 and said thank you and I asked him where my $0.42 was when I came back and spoke to the manager I mentioned that he didn't make an effort to give it back to me either great. I'm sorry if I want to give someone a tip I will give it to them I don't expect him to keep my change without asking he gave me my money back $6 only and walked away Plus I had to have him wait on me because I was there first and they took three phone calls before he finally waiting on me because I mentioned it to him Connor was the employee and Chris was the manager

MY WIFE AND I ATE AT THE RESTAURANT IN ROME GA ON 6/11/2019 AROUND 5:30 PM
VERY FEW CUSTOMERS IN THE STORE AT THE TIME. I ORDERED A GRILL CHICKEN AND BACON SANDWICK AND
MY WIFE ORDERED AN CHICKEN DISH. IT TOOK OVER 20 MINUTES TO GET OUR FOOD. THE CHICKEN SANDWICH
WAS SO BLAND AND NOT VERY GOOD. MY WIFE'S CHICKEN DISH WAS LIKE SOMEONE WAS SERVING HER A CHILD'S
DISH. MY TOTAL BILL WAS $ 29 FOR SUCH POOR QUALITY OF FOOD. I GOT UP AND PASSED BY THE KITCHEN AND
LOOKED IN AND THE FLOOR IT WAS SO DIRTY WITH TRASH IT MADE ME NOT WAS TO COME BACK AGAIN. WHAT HAS
HAPPENED TO THIS STORE WE USED TO ENJOY GOING AND HAD GREAT FOOD AT REASONABLE PRICES.

Cool food and unprofessional by managers and Dublin Georgia

My friend and I went to Applebee's on Sat. June 8. We ordered a plate of nacho's. After ordering the waiter came back out to tell us they have no cheese. What restaurant doesn't have cheese?? So we told the waiter we will have queso on top. We were told we couldn't have that either as nacho's was taken out of the computer. So we left and went to Buffalo Wild Wings. We will have to scratch this place off our list. This Applebee's is in West Bend, Wi

UNHAPPY CUSTOMER

I went to Apple bees and requested and my children's father an employee there to get my daughter's social security card and I was polite and respectful in manner and the employee James Harston assaulted me by pushing me towards the door upon this incident your Dyersburg general manager sherry Cox shoved me and said to get out now not once did I raise my voice or become unruly including the fact the Dyersburg district manager then pushed me and told me to leave the police was called by me and them I have been very upset about how I was treated and how your management reacted toward me as an individual I am asking I to roll back your video cameras because not only am I going to pursue criminal charges but I am also thinking pursuing a civil suit about how I was treated upon entering this restaurant . I will give You time to check out the matter but I am determined something be done. Thanks
Latisha Cruse
7313256071

Your website shows happy hour 7 days a week!! They charged me full price for 2 glasses of wine and spinach and artichoke dip full price!!! Horrible customer service!! I am a regular at Applebee’s but not sure if I wanna go back there!!

In Jan 2019 we ordered thru the drive thru with our App. When we arrived at Applebees on Meijer Dr we went to the drive up section. We waited and waited, after 1 hour, we called to find out where our food was! Manager (he said he was the Manager) came out an apologized stating that the kitchen was backed up. On our next order they would give us a 50% off. We noticed that there were only four cars in the parking lot!!! Which we took pictures of! Two week later we returned and mentioned the previous offer, we were told that there was no record of it and that they could only give us a free appetizer!
On May 31, we decided to give them another try!!! Bad idea!!!! Seven of us went to the same Applebbes and were seated. There were only 7 other tables that had people in them! We arrived at 4 pm, it took 15 minutes to be recognized and sever came to our table. Drinks were ordered, 4 waters, 1 pepsi, 1 lemonade, 1 mist. It again took 15 minutes for server to return! We then placed our order: 4 of which were the same from the two for $25. Sirloin, veg. Appetizer was sticks and wings. Wings came in 15 minutes and we had to remind the server of the sticks Oh I'll get them right away! They came and we still had not seen our meals! It now been 1 hour and 15 minutes!!!!
We finally got our meals after a 1 1/2 hour wait! Needless to say we are Very unhappy with Applebees and their service! Our total time spent at the Applebees two hours and 15 minutes! The Applebees was not busy and it still took this long.
We are not sure if we will give them another try, it would be their third strike, We would NOT recommend them if you are in a hurry but if you have an afternoon to spare do so! SOMETHING NEEDS TO BE DONE AT THIS ONE!!!!

I give this place a big fat zero! Ok..my baked potato was raw..when they took it back to replace it..the ribs got cold and the brocoli..I dont know why I even came here..I here horror stories about this place..salmanella in the salad..Ramsey Gordon would have a field day in here. The manager Sue came after coming over two or three times offered to pay for my entree.I had already lost my whole appetite!
Oh and they didnt serve anything I drank..

Applebee's in Paola, 3rd time we have tried to eat there. First time the food took 45mins and everything was burnt. Second time we waited a hour until our food. Now tonight we order and sat there for 45 mins with no food. I ask our waitress if it would be coming soon she says yes. Then after a hour the table behind us gets their food and they got there 30 mins after us. And still no food. We finally just got up to pay for our drinks. And said forget it! Won't EVER come back to that Applebee's again!! Manager just said sorry. No here is a gift card for the trouble, no nothing. So unprofessional!!!

Me and my fiance traveled to merriville IN. Just getting out and we went to applebees and we were seated and we didn't have any service for 20 mins we didn't even get water. The waitress just kept walking past us. We asked another waiter who our waitress was and he said he will get her then she walked past again the wallet said that we have been waiting. She came to the table and made it seemed like we were bothering her no smile no apology. So we decided to leave we called and spoke to a manager who said his name was John. He said hew would send us gift card for the inconvenience and because we traveled so far. We never recieved anything. That was April 28th 2019. We love applebees but that service was terrible.

I recently went with my girlfriend to the applebees in winter haven Florida. We arrived at 11pm. This location closed at 12am. We're seated and juan comes to take our order. My girlfriend asks for a frozen margarita and the waiter tells her that it is pointless to order that bc by the time he submitted it and it was prepared she'd have 5 mins to drink it and he'd have to come take it from her bc no alcohol can be on the tables after 1130. Which is bs. I can see no alcohol being sold after midnight but you are telling me that you're going to take it away and pour it out at 1130? Ok well she orders a tea instead then he says and to be honest with you the kitchen Is already closed. They are cleaning up and it will take a long time to prepare your order so if you're planning on ordering steak or chicken it is not a good idea bc i dont want you to complain about why is it taking forever but appetizers can be ready in no time. I did not come to take my girlfriend out to eat so we could order appetizers so i proceed with ordering what I came there to eat which was shrimp and parmesan sirloin steak. Juan did a sarcastic laugh and shook his head as in disbelief that i was still going to order the steak. My girlfriend, feeling awkward bc we were basically being told to leave, asked if we could just go to a different restaurant which we ended up doing. Upon calling to speak to the manager about this entire ordeal, the associates pick up the phone without saying anything and leave it off the hook while they continued to cuss and listen to music and chit chat before finally hanging up the phone. I called 2 more times which i recorded one was for 45mins. U can clearly hear them mention names and the restaurant name as well as talking shit about another customer not leaving a tip even though she once worked the bar there. Very unprofessional and i will not visit another applebees and plan on making sure everyone i know is aware of the kind of service (or lack of) this company provides to its customers.

What has happened, I ordered the Beef Brisket Taco's. Dry meat like it had been sitting all day the pico was at the bottom and mixed in the meat, the soft taco's were hard and over toast until they were cracking in half. I was so upset that I over tipped my waitress by 5 dollars just wanted to leave, I waited all day to get these Taco's and was very disappointed. Your dollar margaritas u mean to tell me we can not have salt on the rim of the glass. Really some salt.

My wife's glass wasn't clean.It had lipstick around the rim and she doesn't wear any. They apologized and that was it. Didn't do anything else about it

Worse day ever yesterday was my husband bday so us an few more family members got together to enjoy his day by stopping in at Applebees our person who had our table was bad never again we had total of 6 adult an 1 child she took 4 adult order fa there drink an we told her to come back to me an my husband 10 mins pass she comw back to our table no drinks so she take me an my husband order an walk away 10 more mins pass by no drinks so when she did bring them we had no straws an missing a drink so when every one food start to come out they gave us our food but didnt give us nun to eat with are any napkins my husband did get his food it was told it was still cooking very understanding so few mins pass I ask her again bout his food cause I was waiting on his food so I can eat with him while I wait my food got cold but what I dont understand why did his food come from the back cold if they was cooking it an you could look at it an tell it was cold so we ask for the manager cause from start our visit was not a good one but thank y'all soooooo much for messing up my husband bday dinner we left with out eating an by it been so late nun else was open didn't even get a chance to sing happy birthday

While waiting sooo looong for our food, I asked for melted butter for my broccoli. Once the server brought it back on a plate she sat it down. I picked up the little black cup it burnt me. The cup was so hot the manager could not even touch it. She stated “this is hotter than the sizzling chicken plate”. No way should that small black cup be that hot!! My finger is red and swollen and starting to blister! I will be contemplating calling an attorney about this.

The food was poorly cooked I shouldn't had to keep sending my order back. The Manager was not professional at all she came out and didn't even introduce herself. We had to ask her if she was the manager she was very nonchalant and non caring. The sad part is the restaurant is not crowded

My experience at your restaurant was horrible,the location 2301 Maple wood Dr. in Maple Wood Commons St Louis Mo. My family and I arrived at Applebee's on April the 6th at 6:30 pm. We were not seated until after 7 pm this was after we spoke to the hostess for a second time. The waitress took I order for drinks which took 15 mins. to arrived to the table. We place our order for food around 7:30 pm we did not see food until 8:10 pm this was after I spoke to the manager. Who was not helpful very rude and made excuses why we sat for 40 mins without food. My family and I watch other customers be seat and served and they arrived after we did. We were a party of eight I was told by the manager that the kitchen services smaller parties first regardless of their arrival time. If this is true that's a insufficient way to conduct business. I rate your restaurant a zero the the customer service was bad the manager was horrible. The food was cold we had wrong orders and some of it was burned. This is the worst experience I ever had!

i took my family to Applesbees at 11120 Abercon St.Savannah, Ga. on 4-3-2019. it took 30 minutes for a waitress to take my order, we were there about 2 hours and still did not get our food, so we left, this was the worst experience of my life, we were not the only one's that left for lack of service.

I'm a grub hub driver and me my wife when in to the applebee's at Logansport Indiana tonight to pick up an order for a customer and the woman at the bar was very rude said for future reference they close at 11 and my wife told her there's nothing we can do when we get the order 25 minutes before U close and we are 40 minutes away and if she didn't like it to take it up with grub hub and she snart and said she would. If you can't get better employees for that for customer service then you shouldn't be operating a business and I would question the manager that hired her. I also informed your customer of how rude the employees are and they told me they were sorry gave me a very good cash tip and said they wouldn't be supporting your business anymore. I will ensure every customer that orders from guys is aware of your team's lack of customer service skills.

We arrived at Applebee’s around 10:03 we was seated with rich (server) he took our drink order and food order and said I will be right back with ur silverware 10 mins go by we get our drinks next up my salad and my husbands spinach dip still no silverware my husband asked 2 times before we got silverware food was still sitting on the table another couple was seated behind us and before he could ask their order he walks pass us with silverware to give to rhevppl that just sat down my husband then says to him my man my wife needs silverware he then brings us dirty silverware the ppl behind us orders the same appetizers my husband orders and would u know it the ppl behind us gets our food and we’re still waiting now it’s 10:48 he walks pass us and say ur food will be out shortly I got up went to the front and asked to speak to the manager before the manager comes out to talk to me she takes rich to the back to talk to him so we’re still waiting she walks up introduce herself to us and rich is standing theirvhevwakks away talking trash she never once said to rich I will handle this he is still talking trash now I’m pissed because u have no reason to be pissed because I didn’t say anything to him I’m tryna talk to the manager she then raises her voice and now I’m cussing still rich is talking trash in the restaurant but she gonna tell in my face about a family restaurant yeah ok they were both in the wrong and she doesn’t need to be a manager if she can’t control her employees period if I wanted to say something to him I would have addressed him and not asked to see a manager both of them were very unprofessional and I shouldn’t have been treated that way I come to that Applebee’s a lot as the one on cityline ave I spend a lot of money at Applebee’s even in Atlantic City and black horse pike to be mistreated like that and for him to say well her man ain’t saying nuthin he doesn’t have to say anything I’m the one with the problem I would hate to have to stop coming to Applebee’s something needs to be done with them 2 And I didn’t deserve to be treated like that from him or her the managers name is heather derussy I asked for corporate number as she said I don’t know the number I will go to my office and get u a card and she yelled ur calling corporate imma gonna go email them myself right now ok do that and a server went to the side and gave me the card this experience was horrible and y’all have cameras so I’m sure u can pull it up and see for urself now what would have happened if he would have kept getting smart and my husband or myself would have slapped the server u don’t jump up in nobody’s face and they weren’t talking to u we were their 45 mins and all we got was a salad a appetizer and a drink and ppl that cane in after us got all of their food or more then us

THE FOOD WAS TERRIBLE MY POTATOS WERE BURNT BLACK MY CHICKEN HAD NO FLAVOR AND WAS DRY MY HUSBANDS GARLIC POTATOS WERE COLD THE SALAD WAS NOT FRESH. MY HUSBAND JUST GOT OUT OF THE HOSPITAL AND WAS EXPECTING A GOOD MEAL, FOOD WAS VERY DISAPPOINTING.

Applebee’s in one of our favorite restaurants but not tonight. The food was subpar don’t know if it was the chef/cook was new but once we complained to our server the rest of our time there went downhill. I was told the manager would be right over to talk to me as my cold uncooked food was taken away. After 15 minutes yes I timed it, no sign of my sever or the manager and my mom was finished with her meal, by the way it was her 82 birthday and Applebee’s was her pick, I decided to look for someone and found 4 severs talking at the bar. The restaurant had 6 tables occupied by customers not a busy night. I let my server know the manager never made it to my table she told me rudely to relax and it was because he was cooking my meal. REALLY Finally when he came over I explained that I just wanted a nice dinner with my mom and it was the exact opposite. Then he uncarely asked me if I was done. YES and we walked out! Manager and sever disgusting rude!

Steak had blood running all over my food and all of the rest of my food was not done at all then couldn’t get a refund gone tell me they send a gift card in the mail when I have my recipe I didn’t want to eat here ever again I’m very pissed off I would never go back

I am a regular customer at the Applebees in Lodi,Ca o Kettleman lane. On 3/15/19 my friend and I were going there for lunch it was 1:30 in the afternoon past the lunch crowd. We waited for the hostess to seat us when a girl at the bar yelled for us to seat ourselves.Where she pointed for us to go all the tables were dirty I finally ask if someone could come and clean our table, finally they did. We waited a good 10 minutes and no server ever came so again I yelled can we be helped and again the waitress at the bar finally came over. This is the second bad experience I have had there. My friends have also commented what a bad experience they have had.Poor service and not clean. I appreciate you taking the time to address this situation.

3/14/19
I went to Apple bees Bay Plaza for take out it was my worst experience ever . There was one bartender working , who was taking the "TO Go" orders and serving at the bar at the same time , after waiting for my order forever. The young lady who brought it out threw it down on the counter as if she was emptying garbage. I politely ask for barbecue sauce from both the server and the supervisor on duty. waited for another 20 mins.

NOTHING MORE TO SAY NOT GOING BACK !!… They have a lot of competition!! Chipotle is on the same plaza..!!

Terrible service bad attitude! ONE STAR....I WISH I COULD GIVE NO STAR AT ALL..!!

I can't even rate my experience a 1 star it was that bad. And it is not my first rodeo at the Applebee's at 764 Lake Harbour Blvd., Ridgeland, MS.
Every time I go in when Kareem is working there is some sort of drama going on. Maybe it's because he is so tired from working at Wendy's down the street all morning that he cannot get the orders straight by 9pm at night. Starts raging and screaming at the top of his lungs so the whole restaurant can hear his ignorance.
Last night, March 13, 2019, was no exception. It took us a while to order because my dinner companion was very confused about the menu. It took a while for her to find the 2 for $20 and 2 for $25 section of the menu. In the meantime when the waitress showed us the "Happy Hour" deal, I gave her my order for Spinach and Artichoke dip. BUT... while we were taking our time ordering, the table next to us, that had come in after us, was having a problem with their meal already and our waitress was dealing with that, SO... the order didn't get placed until after we ordered our meal. The 2 for $25 meal with 2 salads and baby back ribs for my dinner companion and the 6 oz. sirloin for myself. When asked how I wanted my steak cooked, I simply said, "walking". Most understand that to mean very rare. No problem. My companion was glad to explain. The waitress had a very good repo ire with us and we didn't mind the feeling of ease that she kept us at as long as she did.
I noticed that the manager was talking to a person at another table. She was very soft in her demeanor. She kept the customer calm. She never allowed the customer to lose her temper over the situation. And a solution was made. Then she had to come talk to me. And why?
There was situation with the salads when they came out. My dinner companion's salad did not have some of the things in it she requested and mine had things in it I had not requested. I corrected the waitress and said I would pay any extra for the extra I had gotten. I had asked for a serving of sautéed mushrooms over my steak for the extra $1.49. Extra mushrooms came with my salad instead. Waitress told the cook the difference about the mushrooms. My companions salad was taken back and then it took over 20 minutes to get it back with the little bit of what she had asked for and she is eating up all the Spinach and Artichoke dip while I am picking at my salad. And during this wait, the waitress comes back to us to inform us that there are no potatoes for baked potatoes. Which not only affects our orders, because we had both ordered a loaded baked potato for one of our sides, but also affected the gentleman at the table next to us, who had ordered before us. The garlic mashed potatoes loaded was chosen for me and my companion asked for the French fries instead. And the gentleman at the next table was getting very irate. There had already been a problem with their meal and it had to be sent back to be kitchen to be corrected by the cook, Kareem.
When it was found that the cook was out of potatoes the question came to mind. Why can't they just send someone over to the Kroger to get enough potatoes to make through the rest of the night. Why make us choose something else? Other restaurants run to the grocers to get foods to make through the night, why can't this cook do the same.
When my entrée was brought to me, there was only the steak and the mashed potatoes on the plate. No second side. Waitress left before I could check my steak's cooked quality. It was medium. Nowhere near walking. And no steamed broccoli as I had ordered. I could tell that it had been sitting under the lamp and the food that was on the plate had continued to cook(i.e. the steak) or dry out(i.e. the loaded garlic mashed potatoes).
As I said, I had to wait for my waitress to deal with the neighboring table, before she could get back to me.
When Naquesha was able to get back to me, I asked her if she could see what was wrong with my plate. She noticed the broccoli wasn't there. Then she could see where I had cut the steak in two different spots and there was no difference in either spot. Both were medium cooked. And the sautéed mushrooms were left off the steak as well. She asked me what I wanted to do about it and I told her that I would like my broccoli, but the steak was unacceptable. Especially after what was said about how I wanted it cooked. I was not going to eat something that was beyond bringing back to what I wanted. It is not my duty as a customer to eat whatever the cook decides to do with the food I have ordered. That is the whole idea of specifying how the customer wants their food cooked to begin with.
My waitress said she would have the manager come talk to me when she was done with the other table. The table I referred to above.
So while I am waiting and eating what's left of the dip and chatting with my friend we hear this horrible screaming coming from the kitchen all the way to the front of the restaurant where we were seated. The language that came out of his mouth was inappropriate and vulgar. And he was ranting like it was someone else's fault that the food wasn't to their liking. Pointing fingers right back at the waitstaff as being in the wrong.
I have been in the restaurant business before and it is hard to get an order wrong any more with the way it is put into the computers now. And I have listened to enough chefs who don't like to be told they are in the wrong. And a lot of chefs play the blame game and use the waitstaff as target practice. This behavior was totally unacceptable.
When the manager finally came over, I explained things up to that moment and she offered to have my whole entrée redone and sent out to me. I was fine with that and again I stressed that my steak be very rare. So again I wait. and my dining companion hadn't even gotten her entrée yet.
The manager dealt with the table next to us before going to the kitchen to see about our food. Apparently the cook had her food sitting there under the lamp, just letting it sit. Kareem was made to freshen up her whole plate. Put on fresh potatoes, reheat the ribs, and the green beans. Problem? She didn't order the potatoes mashed. She wanted the French fries. When that happened, the waitress said she would just ask for a plate of fries on the side. Sounded good. Never happened.
And during this time, we are talking with the staff and I find out that the cook, Kareem, was yelling my waitress when we heard that ridiculous outbursts. They wouldn't let me talk to him. I was not angry. There is no reason for a man to talk to a woman the way he talked to her last night. Actually to anyone, especially a woman. Because of the things that he was saying. It is clear that Kareem is a misogynist. I will explain more in a moment.
When my plate came out to me. I made the waitress wait until I checked how it was cooked. It was cooked even more than the first steak. How can a cook get it wrong twice. I really wanted to talk to him and ask him how long my food sat under that burner before the waitress knew it was ready because I never heard any calls for food the whole night. I rarely see a restaurant where the cook does not let the waitstaff know when their food is ready. How is it twice he let my steak sit there under the lamp and continue to cook until it was inedible for me?
I ate my broccoli and the dried out mashed potatoes because I needed to eat something. I left the steak with the sautéed mushrooms untouched after I found it was not cooked correctly.
We walked into this location at 9pm and didn't walk out again until 12:30am. There was no reason for us to have been in there for that long and have to go through so much effort to get the food we ordered so we could eat. We watched 4 other tables leave while we were there that had issues with their food and refused to pay. The couple at the table next to us, the gentleman lost his patience and left with his companion.
Now, to tell you what I know about Kareem. Both Wendy's and Applebee's have the same woes when it comes to keeping managers and waitstaff. In Wendy's case, employees period. I know this because I have a friend who used to work at Wendy's and she told me about the dynamics there. And she told me about Kareem. I didn't know that he was one and the same until tonight and then a lot fell into place in my mind. She would say a lot, well, there are not many nice things that anyone could say about Kareem." And she said that he is the reason that they couldn't keep people.
My friend left Wendy's only when she got a great job opportunity. She didn't let him get to her. Just like I didn't let him get to me last night. What would it accomplish?
Kareem only behaves when there is a male authority figure there and you new GM, Lawrence, isn't going to catch him undermining the females or disrespecting them because he is not looking for it. None of the others were. Or they just didn't care. It's a mans world.
As long as management keeps sending managers over from the Clinton restaurant, especially women, Kareem is going to keep pulling these stunts on them and then act all innocent when stuff hits the fan. I have personally seen him do this twice. Like when Kareem calls the GM and lets him know that the restaurant is out of potatoes for baked potatoes, instead of telling the manager that is right there in the restaurant. He went directly over HER head and then tries to say that the customers will just have to do without. That makes him not culpable. First the GM didn't order enough. And because the manager is from somewhere else, he doesn't feel he has to answer to her.
I don't understand how the owner of this franchise is being allowed to just focus on his Clinton location and because he owns the building over here in Ridgeland, it is okay to allow it to flounder and lose good Applebee's customers, shortchange the future of a lot of good people who want to work for Applebee's. I truly think that Applebee's need to step in and find a franchise owner who will put the effort into this location and make it work and get the negative people out the door. Just because Kareem has worked here a lot of years means that they were good years. People show their true selves when they think there is nothing or no one to bring them down. Funny thing is, they tend to bring themselves down without any help from elsewhere. In this case, I am beginning to think Applebee's just doesn't care.

TONIGHT THERE WERE VISITORS WE BROUGHT TO APPLEBEES.
IT WAS EMBARRASSING. THE FOOD WAS COLD.....ONE COULDN'T EAT TO SPICY...NO REFILLS ON DRINKS FOR ALL.....HAD TO TAKE FOOD HOME TO HEAT JUST TO EAT IT.
IT WAS HUGELY DISAPPOINTING....AFTER SPENDING OVER 50 DOLLARS, THIS WAS UNEXCEPTABLE....
SORRY FOR THE HORRIBLE REVIEW, BUT WE EXPECTED BETTER...

Always enjoyed Applebee’s
But yesterday I sent my daughter to get a take away
Survey code 8272030919500
We ordered extra fries which we didn’t get it took over half an hour when she got home it was barely
Warm I wasn’t going to complain
But today I thought about it and
Decided I should
P. Roberts

Ashmoreroad@cox.net

Took for ever to be seated and lots of room to be seated. Once seated took our drink order which was just pop and took 15 minutes and never got them and the girl acted as if she couldn't remember if she took order or not think she was drunk or high.

On Valentine's Day, I wanted to get my wife and me a special meal. I ordered online and was given the time to expect the order to be ready.
I arrived just before the ready time. I and some other customers had to wait an hour or more. My hungry wife was expecting a quick delivery but that did not happen. We are not all satisfied with your service.
APPLEBEE'S 350 HIGHWAY
9330 East 350 Highway, Raytown, MO 64133

(816) 356-1055

Order # 243503943
(Note: You do not need
this number to pickup)
Payment Method: Pay at Restaurant

FOR CARSIDE PICKUP
Order ready at 7:15 PM, TODAY (THURSDAY, 2/14/2019)

1 x Bourbon Street Steak* (1 x $16.99) = $16.99
Medium Well - HINT of PINK, with a HOT center
Add Shrimp 'n Parmesan Topper
(1 x $2.99) = $2.99
Yes
1 x Bourbon Street Chicken + Shrimp (1 x $14.59) = $14.59
SUBTOTAL $34.57
FOOD $2.89

TOTAL
$37.46

Bob Smith

I'm very sorry for this but as time goes on I feel worse and worse about last night experince.
The food was awful the portions were very very small and I noticed that we were charged for our side dishes and they were supposed to be part of the course.A glass of regular tea was $2.79 way too much for tea with no sugar I was fooled by the 20% tip he was fair at best maybe a 5.00$ tip would be more like it. the bathroom was horable and smelled like yourn.
I truly never had such a poor outing like this ever before and I will never go back to Apple Bee's in Pueblo Colorado again!
Robert Crider.

P.S. words cannot explain how bad I feel I feel like we were robed and worse !! MAN.

"BAD SERVICE"!!! We'll let me start by saying I frequent this particular Applebee’s a lot and never have a problem. So to hear of this is surprising but at the same time UNACCEPATABLE! So if we as the patrons accept this subpar service and not voice it to the masses then we're just as much the problem. Herse the story my wife a several co-workers went to Applebee’s for a promotion celebration and the server named AL was terrible, he was aggressive and argumentive to my wife and the other patrons. The orders that were placed somehow got mixed up and when everyone was trying to tell him what they did ordered he was confrontational and argumentive. What he should have done is say let me get this corrected and everything would have been ok. Because at the end of the day that’s what the end game would be anyway correcting the discrepancy. So AL also never even offered them refills until they were all finished with their meals. These were regular drinks not alcohol so there was no excuse for this drinks cost over 2 dollars so they definitely didn’t get there monies worth. Needless to say they have lost a customer; I will just go to Chili’s to many food chains out there to deal with this foolishness!

I WAS IN THE APPLEBEE'S AT 3229 GENTIAN BLVD COLUMBUS, GA 31907 ON JANUARY 14TH AROUND 3PM. IT WAS JUST MY HUSBAND AN I AND WE WERE SEATED IN A TIMELY MANNER, KIRA WAS OUR WAITRESS AN WAS WONDERFUL. MY HUSBAND ORDERED THE ALL YOU CAN EAT RIBS,CHICKEN AND SHRIMP WHILE I ORDERED THE FRENCH ONION SOUP. WE BOTH HAD TEA.
AFTER ORDERING THE MANAGER CRYSTAL CAME TO THE TABLE BEHIND US AND WAS AT THAT TIME VERY NICE. APPARENTLY THEY HAD BEEN WAITING A WHILE AND HAD TO LEAVE SO SHE PAID FOR THERE MEALS, wE BOTH THOUGHT HOW NICE THAT WAS SINCE THEY SEEMED TO BE IN A HURRY.
KIRA CAME TO OUR TABLE SEVERAL TIMES TELLING US OUR FOOD WOULD BE RIGHT OUT AND AFTER ABOUT 45 MINUTES SHE CAME TO SAY SHE WAS THERE WAS AN MIX UP WITH OUR FOOD BUT IT SHOULD BE COMING OUT SOON.. THE MANAGER CRYSTAL BROUGHT OUR FOOD TO THE TABLE AND SHE DID SAY SHE WAS SORRY ABOUT THE WAIT, I STATED YOU MUST HAVE A KITCHEN ISSUE TODAY WITH MEALS COMING OUT LATE. SHE IMMEDIATLY WENT IN TO A DEFENSE MODE STATING THERE WAS NOT ISSUE, PEOPLE HAD BEEN SENT HOME EARLY AND SHE HAD WALKED INTO A MESS IN THE KITCHEN. SHE WAS VERY NASTY SPEAKING TO US.
DURING THE TIME WE WERE WAITING ON OUR FOOD WE NOTICED OTHER TABLES WITH COMPLAINTS EITHER THERE FOOD WAS INCORRECT OR MISSING SOMETHING.
BETTY, THE MANAGER IN TRAINING CAME TO OUR TABLE AND WAS VERY NICE AND STATED HOW SORRY SHE WAS, WE INFORMED HER OF HOW NASTY CRYSTAL WAS AND SHE AGAIN WAS VERY SORRY.
SORRY BUT GOING BACK TO WHEN CRYSTAL BROUGHT US OUR ORDER THERE WAS A CHILD FOLLOWING HER AROUND THE RESTURANT AND TO OUR TABLE. SHE WAS IN AN OUT OF THE KITCHEN AND WHICH I HAVE INFORMED OUR LOCAL HEALTH DEPARTMENT OF THIS CHILD RUNNING THROUGH. I AM OT SURE WHO'S CHILD SHE WAS BUT I DID NOT FEEL SHE NEEDED TO BE IN THE KITCHEN AREA ARE WHILE THE SO CALLED MANAGER WAS DEALING WITH CUSTOMERS.
WHEN WE RECIEVED OUR CHECK THEY HAD TOOK OUR TEAS AND MY SOUP, I DEMANDED THAT IT BE PUT BACK ON DUE TO THE FACT I DID NOT COME FOR FREE FOOD I HAD MONEY TO PAY BUT WAS MADE TO FEEL LIKE I WAS ASKING FOR SOMETHING FREE.
THEN A MALE ASST MANAGER CAME TO OUR TABLE, DID NOT GET HIS NAME BUT HE WAS KINDA NICE, HE WAS SUPRISED THAT I HAD REQUESTED THAT MY TICKET BE FIXED BACK.
I DO LOVE THIS APPLEBEE'S BUT AT THIS TIME NOT REAL SURE IF I WILL GO BACK. I DO WANT TO STRESS KIRA WAS GREAT,SHE KEPT OUR GLASSED FULL OF TEA AND KEPT US INFORMED ABOUT OUR FOOD.
I DO THINK CRYSTAL SHOULD NOT BE DEALING WITH CUSTOMERS AND WHOM EVER THE CHILD BELONGS TO NEEDS A BABY SITTER.
CONNIE GOODMAN
706-289-3013

The portion of cranberry rice was very small. I eat at your establishment on a regular basis and I don't have a problem paying for my service; but , but do have a problem with very small portions. If this is your new portion I will have to take my friends to Cheddar's.

My name is Mary Arcara I went to the Applebees at the West Seneca NY 14224. Saturday Night Dec. 29th 2018. 1. There was a long line so they took my name... waited at the bar for 35 min which they said it would take 20 min.. Never call my name after 40 min. I question them when I notice people where getting seated as they walk in,, they said first they call my name.. lied in my face then next girl said they thought I was eating at the bar, why would I give you my name if I was going to eat at the bar.. 2. Next seated , waitress forgot to take my boyfriend order and yes he was sitting at the table with me.. Took 10 min to find our waitress.. to take my boyfriend order. The food was a mess cold, I thought you advertised crispy shrimp it was awful soggy,cold, very disappointed cold broccoli , cold mash potatoes,, of course told them brought back hot potatoes and hot broccoli.. I'm sorry but you don't offer dinner rolls or salad with a dinner for $19.95. I really think this was awful experience.. Sincerely Mary Arcara

I had a bill of $18, left a $2 tip and was charged more than $20 for a tip at a total of $41. I called to get my money back and no one knew what to do and it took several calls back and forth (including being put on hold for 15 minutes once) and now it has been over 2 weeks and I'm still waiting for the money to go back on my card. Not sure if the sever did this on accident or not but this has been a total headache to get $20 back that was not my fault in the first place. This was my first time at the Applebees location in Eau Claire, WI and I will definately not be returning. Thank you for your time and I hope you have a chat with some of the staff on how to deal with these situations or maybe set up a system to catch a tip that was charged that was larger than the original bill. Hopefully this is helpful to your business and I hope you consider the changes. Thanks!

I went to Applebees in Columbia, Tennessee on Friday Night, November 30, 2018, arriving at about 6:00 PM. I very politely requested a booth, because of a recent shoulder injury, I was told not to be using it to move anything over 2 pounds, even a chair. The seater denied my request and said she had to give me a table, even though there were many empty booths. Rather than walk out, I agreed to take the table. In the area she seated me, there were at least 4 booths with no one in them. After some pain and difficulty, I was able to seat myself. I was in an area where I could see the seating person. Of the next 5 groups that came in, she seated 4 of them at the booths in the area I was seated. She completely ignored me and though I was very upset, I said nothing.

I have dined at Applebees in Columbia at least 2 times a month and could not believe the treatment I received. Maybe it is my age of 80 years or she had a bad day, but I know I will never eat at a Applebees again.

after watching my wife complain about her cold steak salad and how she was treated with a half hearted attempt by server and manager to correct the issue I refrained from complaining about my cold cheeseburger and fries !! Why cant you all serve hot food hot ? It also took forever to get our appetizer !! Please get your act together in Seaford Delaware. Cold food is not good !!!

I took my best friend to Applebees for her Birthday dinner. We waited at the door until the entrance was blocked with other customers. Finally a waitress came over and asked if we would take a high top. She said pick one and pointed .We waited 10 minutes before a waitress came over. Another couple came in after we got seated....she took their order first and then came over after she got their drinks. We ordered a sirloin steak dinner.....OMG the steak was full of grissle.and dry. I asked for baked potatoe when I ordered and waitress told me they had only mashed until after 4. The mashed was slopped on the plate. Wish I would have thought to take a picture...Pitiful display of food.. I know I just sold my restaurant. The salad ingredients were chopped so finely there wasn't any taste to it except the dressing. There was a young guy running around with a large mohawk that kept looking into a mirror fluffing his mohawk up and rubbing his burr head. The only thing good was the lemonade. This was her 70th Birthday. If we are blessed to get to the 71st we are not going to Applebees. It used to be such a nice place to eat. I forgot ..The restroom was nasty, Enough said....Investigate... Where is the pride people used to have in their businesses?

Couldnt offer the nationwide special of 3-course meal for $11.99
Richmond, IN store, on 10/5/18-computer glitch, cant enter the meal deals, button went away.
Did
Thats why we came in, they did give a slight discount on another choice.

POOR FOOD, GOT A HAMBURG , TASTED OFF. BURNT ON THE OUTSIDE NOT DONE ON THE INSIDE, TASTED OLD, LIKE JUST BEFOR IT GOES TOTALLY BAD . THE WORST BURGER I EVER HAD.MY SON HAD ONE TOO , AND HAD THE SAME COMPLAINT. PITTSFIELD,MASS APPLEBEES. I SHOULD HAVE NEVER PAID. SERVICE WAS BAD TOO,NOVICE SERVICE .TOTAL BILLWAS 28.00.

My husband and I went to the lane ave in Jacksonville , fl location on 7-31-18 @ approx. 7:30 pm , We walked in the door and it took several minutes for us to be acknowledged , close to 10 . Then when someone ( a young male ) seated us we were never helped. We saw 2 waitress helping tables in front of us as well as beside us who never even made eye contact . We were never asked so much as even what we wanted to drink . No one helped us at all . we waited for more than 15 minutes and got up and left. I had not gone to this location in several months and could not believe how it has gone down . I feel it is important for you to know . I will not go back to this location . Felt very in wanted.

Attended an Applebees in Wauwatosa Wisconsin when a server brought me brisket tacos with no lettuce (in which it didn't come with). I politely ask the waitress if she could request for lettuce considering the tacos did not come with it. She responded "Sure" and I responding back by telling her to take her time considering at the time she was the only waitress. She finally bought me back the lettuce 20 minutes later (which was fine considering that she was busy and thee "ONLY WAITRESS) which I waited patiently. Literally there was "ONLY" one leef of lettuce on my plate. I walked up to the back door where they prepare and cook the meals and knocked! As I look back there, there was a mid age man in his 40's / 50 cooking and another younger guy that look like he could maybe be in his early slash mid 20's pushing 30 maybe even. When the young lady stepped out from the back I asked her if I could have more lettuce. When she completely stepped foot back where the two men were preparing food, the black guy in his 40's/50 replied to her by saying,,,"They better be happy with what they getting because it's free"! At that point, I'm looking at him actually slap the lettuce on the plate with no gloves non what so ever. I politely pushed the door open and replied back by saying,,,, " Excuse me sir, I'm not happy considering I'm paying and your not wearing gloves "AT ALL"! He said,,,, "Well, my hands are clean if that's what your asking"! I was completely turned off at that point. I did not in fact, take any of my food in a box to go. There was basically some of the fries left (in which I had eaten), and two of the tacos left out of the three that came with the platter. I ask to speak with the manager (Elizabeth P manager on duty) at that time. I explain to her how the man in back (man in his 40's/50) said what he said, with not having any gloves on touching vegetables like that,,," Mind you", I am a "Nurse" where I deal with Mursa( Not washing hand infection/ caught from direct surface contact) and C Diff ( disease from not washing hands). Elizabeth didn't really seem liked she cared so I just stopped talking and walked out. I did thank the server( multi tasking from bar to tables, black guy in his twenties or mid to late twenties) and the original waitress ( in her early twenties). Store Address 6750 West State Street, Wauwatosa, Wisconsin......,(414) 777-1430. The Time was around 8/8:30.

Anonymous365
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Employees Applebee's Restaurants Customer Service Everyone
Applebee's Restaurants / Everyone
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Plainville, CT, United States
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When we first arrived there were at least 4 employees outside in the back area smoking what smelled like marijuana. They were in the back near the back door so we assumed they work there. We go inside it took awhile to get seated and then we were greeted by our waitress Iris who was clearly intoxicated she kept repeating our order to us over and over and could not write it down correctly. She came back with our drinks and spilled the Sprite on the floor near our table. It seems like your location has a problem with employees using drugs and not being proffesional. Our experience was not a good one for the second time we visit your establishment. It's close to home and we enjoy the food but the service and the people not so much. If you don't I think you should run drug test on your employees because it clearly looks like this is out of control. We will not be returning there ever again.

Ordered a slab of ribs for dinner waiting over an hour waitress brings my meal my slab of ribs is cut into 4 parts I tell the waitress I ordered a slab not for rib parts she says I will get the manager manager comes 10 minutes later and I explain to her I ordered a slab of ribs not 4 rib pieces she said well just taste them I promise there delicious I said I’m sure that are I want to cut my own meet she continued to try and get me to try the ribs I told her it is not a question of the ribs being good or not I’m sure thay are I want to cut my own meet she continued 5 to 6 more times to get me to try the ribs when I refused she got upset with me so I waited an hour for a meal and went home hungry I’m pissed this was your logansport indiana Applebee’s 7/4/2018 at 5pm if I don’t get some kind of response or comp u just lost a very good costimer

I recently took my husband to Apple Bees for Father's Day and received bad service. I completed a survey and did not get a response from Apple Bees. I have always loved Apple Bees, and when I am taken out or special hoidays, birthdays always go to Applebees. But it seem Apple Bees does not care about customers. If you care my email address is gmadrid0527@gmail.com Gloria Madrid