On 1/19/2012 I went to auto zone to purchase a part which was not in stock, it was a VDP order(SPECIAL ORDER).That is fine.Parts person tells me that it will be in the next day 1-20-2012..I said ok lets order.I called next day it didnt come in.Fine. Following day 22nd same answer but with a run around from 2nd sales person.Third sale person said vdp orders come in in three days. I told him my reciept says est. arrive date 1/20/2012.He said around the 24th.Had I known that it would of taken so long I wouldnt have placed the order in the first place.
We were using auto zone for parts for my sons car and the parts they so call garantee is not true. They sell defective parts and give you a run around on replacement. For an example, we bought a battery for his car and it did not last more than three months. Took it back to them and wanted a new one and was told they had to charge it. so they charged the battery and said if it dies again they would give him another one. three months down the road again the battery died. so my son took it back and they gave him another battery.
9 Months ago I bought a transmission from Auto Zone. It was supposed to be a reman. from Movarous. I was told it would take about 2 weeks to arrive. 6 weeks and several phone calls later my transmission finally came. Instantly I noticed the heat shield on the bell housing was not there and the bottom of the trans was shaped slightly different, telling me that it isn’t the exact transmission that I had. I was told by Auto Zone that it was the same and that I didn’t really need the shield anyway. I guess dodge engineers are stupid for putting parts on cars that are completely unnecessary, or Auto Zone is FULL OF IT.
