FIRST TIME HOME BUYER.. STILL trying to close on a house. We are now up and over 60 days of escrow. Were supposed to close at the end of February, 2012. We’ve constantly been given the runaround on this. Been told again and again they need documents they’ve been given OVER AND OVER. the owner of the home has had to come out of his way to sign THREE extensions for us. he won’t be doing it again.
On 02/02/2012 I received the notice that I did not pay my January payment for my mortgage account with Bank of America. The payment is setup online with my Citibank account. I called my Citibank and they confirmed that check was sent to Bank of America for that account on 01/09 and cleared by Bank of America on 01/11.
My business is slow in winter and I sometimes have to pay the late penalty by not getting my mortgage payment in by the 16th of the month. I always get it paid by the end of the month which ends of costing me another 75 bucks but that’s just the way it must be. This month I ran past the 16th deadline and the next day I told the Bank of America caller I was a little short but was sure I would have it paid before the end of the month. The caller said he would document that. The next day another BOA rep called, and I patiently told them the same thing.
I was approved for a trial modifcation in Sept 2010 and made my payments on time – for Sept 2010 thru Dec 2010 – and in Jan received a letter stating we were denied because no payments were received. Finally got a appeal granted and was approved in April 2011 – said they were sending the paperwork – never received anyting. Still making the trial pymts – went to make Oct payment and was told i was denied in May for the modification and they refused to take my payment. Finally after letting them know i was consulting with a lawyer did someone start calling me – and they did take a payment in November.
I have had a mortgage with Bank of America (13 years now)and recently had to get a loan modification to make our payments more affordable. I have not worked in 2 years and my daughter is supporting our home on a housekeepers salary. I sent them pay stubs for months and they took the largest $$$ ones from way back in June, July and August (which is a hospitality housekeepers high season) instead of the most recent ones from August 15th to current which are considerably lower. They also included an outrageous amount of food stamps as monthly income.
I have been trying to complete a short sale with Bank of America department since April 2011 and as of November 2011, my realtor is running out of time and money. Everytime I start talking with one person and the next day your file will be sent over to someone else and you have to start all over with faxing and trying to get your property sold. I have had four buyers for my home, but because of the run around with Bank of America three buyers have walked away because Bank of America taken so long with responding to the offers, by the time they do respond to the offer, the buyer has to go back to the bank to request several more updated letters to show the funds are still available for the sale.
Bank of America is getting a way with stringing home owners a long!! I have been in the home modification maze for one yr and 7 months. I have had 6 foreclosure dates and have at last min. stopped them because I did not give up. I have been told by Debbie, paul, mark, Mike,Sean, barb,Linda,Kamin,Shanica, on and on a list of hundreds of names( you get my drift?) and “case reps” misleading info. I AM THE WORKING POOR I WORK FULL TIME PLUS AND SO DOES MY HUSBAND ALL WE WANT TO DO IS pay FOR THE ROOF OVER OUR CHILDREN’S HEADS!! We are not expecting or asking for anything handed to us. BANK OF AMERICA YOU RECIEVED BILLIONS IN TAX PAYERS BAIL OUT TO HELP MY FAMILY!!
I have a Washington State BOA account. My stmt just changed to Florida – Tampa. I hate this stmt format. Get rid of it before I decide to leave the bank altogether. I have been a good customer for over 21 years. Why get rid of something when it works. It does not show my linked savings or credit card accounts. Instead, it lists a money market account that I had closed a long time ago. Now the stmt shows Tamnpa as my main banking ceter. I don’t want to be in Tampa. I hated dealing with BOA in Floria and that’s why I nver switched over. I HATE the new stmt format. It lists a daily balance summary that I don’t care about.
I called Bank of America at the end of 2010 to ask if they would consider a reduction in principal on my home loan because I was living in an empty building, there were barely any reserve funds because no one was paying condo fees but me. I was told that I could not get help because I was current on my mortgagge and I would have to be at least three payments behind because they have other customers who are in default and they need help more than me. So unfortunately, I skipped three payments and then they were ready to talk. So filed out the loan modification packet three times and every time they claimed I didn’t qualify because they didn’t receive the documents in the time frame allowed.
My mortgage payment was due on the 1st and I began receiving collection calls 2 days later. I answered their call and provided answers to their questions and told them I would make the payment on the 14th, well within the grace period. Since this call, I have received numerous calls each day, many of which I have answered and given the very same information. In my opinion, BofA is simply harrassing even on a payment paid before the grace period has lapsed. I am currently looking for a refinance just to move away from BofA. I have already moved my checking and savings, and now with this harassment, I feel their business methods are quite unethical.
B of A They’re doing forclosure processing without reviewing my loan modification application packet. That modification called “Nationwide Homeowners Retention Program” and they recommended me after checked my financial status over the phone. They send a application packet as date of 6/29/2011, I sent them back before the due date. They sent a confirmation letter that they got my packet as date of 7/29/2011. After that I checked with them several times, they said they’re reviewing. on 9/16/2011 I called them again to check the status, one of the representative said it was approved on 9/15/2011, so my status is in work out status, so they’ll contact me within 30 days. \
Name: Sue Yamaguchi. Lender Name: Bank of America. To Whom It May Concern: I am writing this letter to explain my set of circumstances that have caused us to become delinquent on our mortgage. We have done everything in our power to make ends meet but unfortunately we have fallen short and would like you to consider working with us to modify our loan. Our number one goal is to keep our home and we would really appreciate the opportunity to do that.
Anyone thinking about starting a mortgage with Bank Of America may want to reconsider. With all the reorganization, lay offs, and government involvement Bank of America is going through, you may find the over worked mortgage specialist at Bank of America making a lot of mistakes and not making deadlines as promised on your closing costing you more money than you expected.. I just completed the loan process with Bank of America and some of the problems I faced were, No communication with me or ability for the loan specialist at Bank Of America to take messages.,
Why is the government protecting the banks, bailing them out and allowing them to harass and mistreat people? Banks get compensated for the shortages, so it is more profitable for the bank to foreclose- they get the losses covered by the government- our tax money. The banks got money- too big to fail, we the people paid for it, but no one helped us. BOA is horrible, they have lost truckloads of documents we provided, call non-stop and if I answer, they read me a script! Same with Provident bank. Most representatives are rude and unprofessional, they are not interested in working with anyone.
I called Bank of America in May of 2010 to let them know we were having trouble paying our mortgage. I asked for options. The customer service rep was very understanding and told me they had a home retention department. I was told that due to medical bills I might qualifty even though my gross income exceeded 33% of my mortgage. I submitted paperwork in July. I was contacted a month later for more info and told the process could take up to 2 months. EIGHT MONTHS later I was told I did not qualify. In the meantime we fell behind on our mortgage and received threatening phone calls and letters.
Bank Of America has screwed up our account by putting our June payment in other places; due to Escrow mishap which they have been informed of several times; which in turn has made our monthly payments go up, every month. Have been to BOA office to get this issue resolved and basically been giving the run-around about getting this issue resolved; but so far we are still back where we begun. P.S> We never intended to do business with Bank Of America but they bought out our Mortgage company, which gave us no choice. And so far they have been unreliable and a irresponsible Company to do business with.
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BAC apparently obtained my loan when Taylor, Bean and Whittaker went under in 2009. I made my August 2009 payment as usual to TB&W to only start receiving emails from BAC saying my payment had not been received. I ignored the emails since I did not have an account with BAC. They then began calling my home, which I also ignored because they never asked for me, they only left messages to call in reference to a past due account and I thought they had the wrong phone number. BAC finally sent a nasty letter addressed to me saying my payment was past due. I now had a phone number to call, which I did. I was then informed that they had not received my August payment and also the Sept payment.
I urge everyone having an issue with Bank of America Loan Modifications to contact the OCC. Go to the website and be precise and detail (provide names of people you talked to) about the what has happened. Stay within the word count limit. Maybe if enough people file complaints something will happen. You will receive a response from the bank directly, not the Loan Modification department. The OCC examines national banks to ensure their safe and sound financial condition and ensures compliance with applicable banking laws, rules and regulations. The CAG was established to assist customers who have questions or complaints involving national banks. For additional information on the OCC and CAG please visit our internet site.
In 2009 I wanted to buy a home from beazer I toured the homes went thru the stuff your suppoed to go thru when buying a house, I had a contract I had a lender in place but bank of america offered so much more with their incentives that I went with them..well needless to say that was a bad move,I had some problem with old stuff on my credit report and they told me if I cleaned up all those things I would get the mortage. well I spent thousands of dollors getting these things done only to have bank of america turn around and deny me for the very same things they knew were already on there..they told me how to do it for heavens sake ,my heart was broken I had my settlement date boxes were packed and everything.
In order to qualify for the home modification our loan had to be current and we must show a hardship. We were current and we submitted a hardship letter which they claimed they did not receive. We then sent a second hardship letter. We were then found not eligible for the loan because our payments were current. On appeal all documents required were faxed or sent in the fed ex envelope BOA sent us. We were then pre-approved and made payments of $688.90 from February 2011 to June 2011. More documents were requested and they were faxed to them. June 10th I received a letter requesting the last 2 months of bank statements showing my social security deposit.
