So you’d think one of the benefits of having a brick-and-morter store would be the rapid availability of goods and inperson customer service. After checking for the availability of some $160 speakers to make sure they were in-stock, I decided to go to the East Lansing Best Buy to purchase them for $5 more than on Amazon. Definitely worth a week of waiting, right? Nope.
I bought a 42″ LG from Best Buy in Folsom. Took the TV home and exactly one month later it wouldn’t turn on. I went on line to see if there were other customers with the same issue only to find 239 negative remarks about the same crap flat screen. All 239 TV’s broke one month after purchase….Now, my complaint…
This happened at Concord Mills Mall on 3/9/12 and I felt so uncomfortable along with every other patron in this facility and can’t seem to get an answer from Corporate that I feel the best way to get it out there is by posting it. I have posted by complaint about a REGIONAL MANAGER from the Best Buy right down from the Starbucks ~ we were ALL DISGUSTED to say the least. This man makes an extremely amount of funds and he kept throwing his title around over something the cashier HAD NO CONTROL OVER!
I bought my computer Oct. 2010. In December my WMAX went out. Had to take it to best buy where I bought it from, they sent it to the “Authorized Service” to have it fixed, got back sometime in January. Then my Hard drive crashed in Early April. I took it back to Best Buy where they again sent it off. When I got it back there was nothing on it at all. They told me I needed to contact Toshiba, which was my first contact and a horrible experience! They told me I should have sent it to them not the store I bought it from and I had to buy a new program to have my system reset. After much arguing I sent it to their Depot and they had it reprogrammed.
Bestbuy commercials are taking Christmas from Santa Claus and making Christmas about Bestbuy Corp. This is what my grandchildren are seeing on TV and I don’t apppreciate Bestbuy taking our children’s Christmas fantasy away from them. I was going to buy laptop that was price about $800 plus router and a 3G kindle priced at $149. I will buy elsewhere such as HHgreg or Amazon.
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I was talked into buying a Dynex 32″ tv by one of your sales people. She told me it was a great tv and the price was only $199.00. She helped me find the right tv in a box and I followed the grey line from the front of the store to the back and then back to the front again carrying this tv. While waiting in line to pay for this great bargain I was approached by a sales rep telling me if I applied for credit I would get an additional 20 to 30 dollars off the tv. After waiting forever to get to the cashier I was told the tv was not the one on sale and I would have to pay 329.99 for it. I tried to explain that the clerk in the back had told me it was only $199.00.
I bought a laptop from Best Buy 3 weeks ago today. The AC adpater cord was bad and the computer would not work. The computer was find just the cord was bad. I carried it back to Best Buy thinking they would just replace the cord and they refused b/c it was over 2 weeks. They stated they would need to ship it off for repairs and did not know how long it would take. It did not need repairs it just needed a new cord. They sell them on the shelves but they still would not replace the cord. I came home and called Gateway and they stated they will ship me a new cord which will take 3 to 5 business days. Now I’m out of a computer for another week.
I bought myprinter and replacement ink from Best Buy with the salesmns help.When ink ran low went to replace it. It was saying it couldn’t detect the ink. went back to Best Buy and bought another ink thinking maybe that one had dried out. No luck. (Best Buy is 30 minutes one way}.Called Kodak and they said it was the printer. So they send another refurbished not new ans without the cradle for the cartiages. So I take my cradle out and put it in the refurbished on. Still says can’t detect ink. So I go to the Geek Squad at Best Buy and they say its the cradle not the printer.
I bought what I thought was a new computer at Best Buy for $899. I soon find out by the error log that it is used and not running properly. Nothing can update, including the antivirus. I go back with my receipt and want an exchange. They refuse to look at the error log["We don't know anything about an error log]. I say I want a refund and am turned down saying that I had a 14 day guarentee.It was under a month! I said this was never said or written as I would not buy a piece of $899 piece of equipment with a 2 week gauarentee. They stonewall me.I bought a computer from Dell after spending hundreds trying to get the piece of junk from Best Buy working.
Tags: (100 best buy complaints, best buy complaint dept, best buy south county, best buy south county saint louis, best buy south county st louis)
Tried to return an unopened washer drier stacking kit 6465041 WSTK1 PURCHASED 7/12/2011 WITH RECIEPT for $29.95. Manager on duty would not credit our account because CORPORATE changed their return policey to 30 days. We were never notified of the change at the time of the purchase or anytime after. We have spent $15,000.00 over the last three years and have excellent credit. Will never purchase from Best Buy again. This is not a high tech electrical device that can be damaged even when left in a hot car, or placed in a tub of water overnight. It just bolts to the wall and all parts and packaging were intact.
BEST BUYS COMPLAINT. I waited from 9:45 in my car until the store opened. Went directly to the TV section to purchase a TV set. It is now 5 mins later and I ask an employee if he could help me, he then call someone on his employee phone, 5 minutes I was still waiting, I ask him is somebody coming he call again. I waited again another 5 minutes, than said him if anybody was working. He left, then came back to tell me the person he talk to was with someone else and I would have wait. There is no one in the store, the store is not busy it is how 10:20. The employee who told me I had to wait, NEVER ask if he could help me OR ask what the question.
A little over 3 years ago we purchased a 32″ Toshiba LCD TV. The salesperson suggested we also purchase a 4 year performance service plan. Recently we started having trouble with the TV. It would take 5 to 10 minuted to turn on. I called Best Buy, who forwarded me to THE GEEK SQUAD!!! I gave them all the information they asked for, serial number and Model#. A repair person came yesterday, removed parts, then told me “it’s the right item, but not for this model”. That was Wednesday. His projected date to return is not this Friday, but a week from Friday. We figured we could put up with the delayed screen till then, but when we went to turn it on…..NOTHING!
Needed to change the password for Reward Zone account – need to print out a certificate expiring in August. Try numerous times to change pwd and get an error message at top of screen – due to technical issues pwd can’t be changed at this time – try again later (just like the Magic 8 ball…). Same message for over a week – talk to a rep who says she will change the expiration date on certificate – but she runs into problems. No luck so back to trying to change pwd. Have many emails from Best Buy with link to change pwd – same error message every time. New rep says she will get the certificate number for me and I can give the number at the store – they can look up and print out or apply value.
The letter below was written with the intention of sending it to Best Buy, but all email addresses that I can find either bounce back or ignore the message, and their online form just goes to a blank page when I press submit. Dear sir/madam, I recently visited my local Best Buy location (SW 88 ST and 122 Ave, Miami, FL), and had a conversation with David in the video games department. I asked him very clearly, “If I trade in my DS Lite, will I get the $100 EXTRA credit promotion?” He responded and indicated to me that yes, if I were to trade in my DS Lite there would be a $100 extra credit applied to its value (in addition to the original value).
I called (on hold as i file this complaint) the Best Buy store # 251. Glendale, AZ. Phone number (623) 486-2600. I have now been on hold for over 31 minutes per the timer on my land line phone. UNREAL!!!! In this day and age and the ability to convey information at the speed of light. Don’t you actually sell the products that allow this to happen? And yet here I sit… on hold now for over 35 minutes. I’ll wait until I get someone on the phone so I can actually give you the final wait time. I know nothing will be done about it and you really don’t care. I just thought I would file this complaint to fill the time.
I bought an expensive canera, with maximum protection. The camera fell onto rocks, cracked, filled with water from a running stream, and the lens cracked and was bent. I brought the mess into Best Buy. Anyone with an I.Q. below dull-normal could see it was a total loss. But the senior Geek on duty, stated it must be shipped away for an evaluation to see if it was repairable, before issuing a new one. Four weeks have passed, not a single call from my local Best Buy, so I make a phone call. Their only information was that it was “being REPAIRED”. THE REPAIR WAS DELAYED BECAUSE THE FARMED-OUT REPAIR SERVICE (located 2,000 miles away) COULDN’T GET PARTS.
Today we took a non-working LG microwave back to Best buy in Arkansas. When we purchased the microwave we purchased a three year extended warranty. About 30 days after we purchased the first microwave it decided to stop working correctly so we took that microwave back and got a new one. Today, the second microwave decided to stop working and we took that one back. After standing in line at Best buy (only one other customer at the counter) we were waited on, during that time of trying to help us.
My name is John Smith. In Jan of this year I went in to best buy on Bay and Dundas in Toronto. I was horrified with the treatment I recieved.The employee was rude and somewhat arrogant.I asked for a certain item and he went and helped someone else.I later figured this was due to my speech impediment.At the same time I do have a good education and could probably out think most of your employees. On another occasion, I was met with the same arrogance,however,this adventure led to a bit of an argument.I was somewhat disappointed with my self, simply because I permitted myself to be brought down to his level. Later, I did however get what I was seeking.
My Brother bought a 50 inch Panasonic Plazma Tv From best buy in March 2011 The tv barely made it a month and quit .He paid around 900. Dollars for the Tv but made the mistake of paying cash for the tv and somehow the receipt got loss Went to best buy with the TV to see if they could fix it but they were very rude to them and refused to help them .They talked to several different people here at best buy but got the same run around. They told him cause he didnt have a receipt and he paid cash for the tv they cant prove they hadnt stole it from there and wont take care of it.
On May 13th I placed a call to Best Buy at 10:30A.M. BEST BUY- 5311 SOUTH CALLE SANTA CRUZ TUCSON AZ 85746 (520-294-7660) As usual they have machines and i pressed 3 to speak with an associate, i waited 8 minutes until someone picked up the phone. The girl asked if she could put me on a brief hold? I told her that was fine, little did i know a brief hold means never. I decided to call on a different phone, leaving my other phone on the call, i called and waited 10 minutes someone picked up and hung up on me. next i called again but connected to Geek Squad where i asked to speak to the manager of best buy, he said he will get her for me.
