Customer Complaints Department, Scams, and Reviews

I purchased a Blackberry Curve for my wife and within 8 weeks it developed a squiggly vertical line abount 15mm long in the centre of the screen. I returned the phone to Hi Fi corporation who told me that the LCD screen in not under warantee and I must pay for replacement. I told them that Blackberry provides a 1 year warantee on the phone and also Hi Fi also provides a 1 year warantee, but to no evail. This is not acceptable that a latent defect occurs and no one accepts responsiblity for faulty components. The phone was sent to Vodacom who had a so called technician evaluate the repair, but obviously doesn’t know what he is looking at.

i bought on 11/24/11 at 0200 one blackberry play book tablet, money was whitdrall at 0204 and all good until 11/27/2011 at 1900 when i got an e-mail saying the order was cancel, i was on the phone with the customer service x 5 times, the signals was lost, where they transfered me to a number where i getting the busy signal, on guy from the customer service told me he doesn’t have any idea why the order was cancel, but was showing was cancel on 11/27/11 at 1600 by an administrator.

Attention!! Help me blackberry!! Where can I make a complaint! My blackberry bold EXPLOADED while charging last night! It almost burned me! The battery looks just like aluminum foil now and the whole back of the BB Bold melted like styro foam! It was only charging less than 3 hrs!!!! We dont know where should we complain this!!! Has this ever happened ?? We purchased it in Dubai and the battery is from the original pack of BB. Please contact us back!

I bought a Blacberry Torch Phone about 2 months ago at Vocacom Sh0p in Lephalale/Ellisras. At first it was working good until i use the camera to take some pictures. After taking pictures i want to put it on my computer-i got a message on my phone saying-error on memory card. I bought a new memory card-and when i put it in my phone-i get the same message-Error on memmory card. From then on the phone freeze at times, i had to take out the battery of the phone and start i again. This i do 10 times a day! On Saterday 28/10/2011 I took it back to the Vodacom shop and told the sales lady about my problem.

I have a blackberry Storm for about one year now, and would like to say this is the worst phone I have ever had. When I have to rebot every couple hours thats bull. We buy these phones and pay alot of mone to use them all the time. I no long can rely on a blackberry, there have been plenty of times at work that I have to call someone and my Blackberry hasn’t worked and i had to use my work phone or someone elses(either Droid or a I phone). I don’t think thats what you guys want. I am not going to buy a Blackberry again. I was very happy with your old phones, not so much now. I will be making a switch to the droid.

When I upgraded my cell phone contract on 11 June 2011 I chose a Blackberry 9300. After approximately 2 months the “toggle” switch developed a life of its own – just running up and down irrespective of what one was trying to do at the time. I thought it was because I was not used to the phone. The problem eventually worsened to the extent that it took 10 minutes to try and type 1 word! After phoning and asking around, I learned that it is a software fault that is a very common 9300 problem. The 8520 don’t seem to have that problem but their keyboards and speakers are apt to give problems.

I have got my Blackberry contrat through Vodafone for more than a year and a half, I’m paying also insurance and unfortunately I have never enjoy BBM services, I have been more than four times in Westfield Vodafone shop and they couldn’t do nothing even though they changed my Sim Card and let me for a whole wekend without any service and sign, I have been at Vodafone shop in Kings Road and they said that is a blackberry problem. I have sent a complaint throug email to Blackberry and I have never have any answer. Is really disappointed to have such a poor and unprofessional services like this even though I’m paying a lot montly for it. I hope to be hear now.

Theres a man who has died (Steve Jobs) and still he got another iphone coming out which from what i hear is doing really well as usual..you guys are still alive and cant get anything right…first ive been having problems using my facebook chat all because i upgraded and the only reason i upgraded was because i trusted that was the thing to do saying as blackberry was offering this to me free. Now coz of some hacker or whatever is going on i cant use any of my internet, BBM, facebook, twitter and the funny thing is, thats what i got the phone for and thats what im paying for.

Blackberry claims to be a leader in technology yet there is at this current point in time a hacker that disables Blackberry Applications such as Facebook, BBM, Twitter etc. I am highly disappointed by the way in which Blackberry is managing this problem! Most individuals using the Blackberry service is quite dependant on it for their various business and communication needs. After experiencing this with them, I was very put off and disgusted. Now I understand why everyone resorts to the Apple iPhone. If Blackberry can’t put processes and procedures in place to prevent and fix problems like these…

I bought a BlackBerry 9780 smartphone from vodacom on 5/08/21011. The device’s keyboard started double/ triple typing and I researched the problem on the internet. I found on BlackBerry’s technical forums that this is a common problem with the Bold 9780 and according to this forum, the only way to fix the problem is to send it back as the keyboard needs to be replaced. I returned the device to vodacom in Westgate where a Raiz assisted. Job number 7063367. He was very arrogant and dit not listen to a word I was telling him about what the problem was.

I have purchased blackberry 8520 white from ABC Telecom Rajkot with Bill No. 1557 dated 30-05-11 with high excitement that i will be using smartest phone. But now problem is Phone is Smart but the Service provider and also Service center people are dumb. Actually charger of My White Blackberry 8520 was not working properly(or should i say Charger was not so smart to charge so called blackberry smart phone) and as a man with common sense i gave this charger to Blackberry service center in rajkot named Aryan Technologies with PRD NO. 30011-022, work order No. ynt/bb/11/00535 case ID number BB0176419 dated on 27-08-2011 with a promise of providing (smart) solution in a week.

Manager – Customer Care Service, M/s Blackberry, India. Sub: – Warranty on the Product. This is in reference to the Blackberry Torch IMEI No. 355466048738995 purchased on 06.07.11 from M/s Elegant Communications, 119, Old Rajender Nagar, Main Shankar Road, New Delhi – 110060 vide Invoice 1713-RI/2011-12. On 22.09.11, the handset has sent for repair at M/s Redington India Ltd, B-32, First Floor, Lajpat Nagar II (Near Lajpat Nagar Metro Station), New Delhi – 110024 but the service centre has refused to acknowledge the request and to carry out the repairs, stating that the same is not covered under warranty although the handset is under 18 months warranty.

dear sir, my self kuldeep jain i have purchased Blackberry Curve 8520 on 9th jan. 2011 , now my mobile charge is not working well and mobile display is broken , i went to your service centre yesterday at sec-18 nodia (UP) one service girl was sitting there she told me we are not authorised to check your set and we can give facility for pick and drop. This set have to be sent at Gurgaon service centre for 15 days afterthat they will give you actucal status of your mobile. This mobile is in under warrenty . i can ot leave my mobile for 15 days at service entre , please let me know display is in under warrenty or not.

My Blackberry, which is not even 9 months old, suddenly developed a grey screen. I handed the phone in and was informed that my LCD had cracked, which they only found once the phone was openend. I have not yet had an explanation as to how this occurred. I am a woman in my 40′s, use the phone for professional use only and the phone is always in a magnetic leather pouch, when not being charged, or not in use. It is carried on my person or in a handbag. The phone has not been dropped, squashed or anything that could cause it harm.

basically i got a blackberry bolt on what cost me £5 a m ounth appart from my phone tells me after i purchased it tht it doesnt support any of these things like facebook and messangerand wifi so basically there is no point in me havin this bolton crap im really not happy as blackberry dont evern have an email system blackberry is the worst phone ive ever had and would advise no to buy one get a real phone tht acctually does what it says coz this is far from a buissness phone

I have a blackberry 8520 on contract. It is currently on it 22 nd month, I have sent it in for repairs as the phone freezes sometimes, the track key is faulty, the phone takes long to reboot and also the camera button located on the rhs of the handset has come off. Phone was booked in on the 6th Aug 2011. After numerous attempts to try and find out when the phone will be ready, I was told today by the repair department that I should pay approx R650 for the repair on the camera key. I spoke to the supervisor, who claimed that the phones button was physically damaged. So I explained that the phone had taken >3000 pics.