Customer Complaints Department, Scams, and Reviews

I am a “homeowner” with a mortgage through Chase Bank. I am writing this letter with no real expectation of change but with a need to express my experience having a Chase Mortgage and to determine if I am a customer who has been singled out and persistently mishandled or if there are others with similar experiences to mine. I am attempting to determine if the policies and best practices of Chase are flawed or if they have been deliberately used to harass me. Hopefully I can explain my frustrations in a way that will allow the person or persons reading this to offer at least an explanation if not an apology.

My daughter has also had trouble with Chase and from the beginning I told her not to do business with them, cause they were so inept when we were selling them the house. They kept calling me every other day to send more information and payoff information and they already had it. You could never get the same person twice and they seemed stupid to me. Now after she has paid them on time, they reported her to the credit bureau and threaten forclosure on them. They also said the money went to a different account. She has proof that it has been paid and faxed them the information, in the mean time she is a basket case and it is challenging her health.

Chase froze my account for $10,000,000 meaing they put that against my balance, after a poor conversation I had with depost review. The conversatoin was to discuss the fact that all the sudden my pay check was being held out of the blue for some odd reason. They said the account will have the $10,000,000 hold against my account until the check was verified. That is absolutely insane and extremely cutthroat. Chase Bank is the WORST!

I have a print out of my account from 06/27/11 and it has everything on it that is on the print out from 06/28/11 except now the balance is $1.15 less. I’m wondering if there isn’t some fishy business going on in the computer systems. I complained by phone today and they of course “don’t know what to say” is their response. Then they try to tell me to “keep up” with my account better by keeping a check register. My reply is it apparently doesn’t matter how I keep up with it if money just grows legs and walks out of my account. I have been calling regularly since March on my account because my online balance hasn’t been matching up with my personal one on an extreme regular basis.

To Senior Management of the Chase Banking Corporation, I have been a Chase Bank customer for over 1 year. I have always done most of my banking at the Chase location in Yukon, Oklahoma. Almost a year ago I was injured on my job and started receiving workman’s comp. insurance payments. These payments were issued through my attorneys office. When my checks first started was when I first opened my account. Prior to opening the account I verified with the current manager at that time (Bryan) if I would be able to deposit the checks, he stated I would, so I opened the account.

I went into Chase Bank to meet with Investor about investing $50,000 in C.D.s but they decided to invest my money in an already stock that costed me $2,800 in less than 2 weeks. Tell me what kind of crap is that, they put my money in a stock that was knowingly failing and worth crap! If I wanted to gamble I would have gone to the damn Casino. Chase should refund my money as a courtesy of being a customer for over 20 years.

Recently I got several charges on my Chase debit /checking account on May3,5, and 6th of 2011 and I went in to my home branch to talk to a Banker about my account. She gave me their Dispute Claim number to call which I did and they told me to call the merchant number on my bank statement first I did that and it was Yahoo.com they asked me for my full account number so they could handle it for me. Initially I had 3 charges of $19.99 from yahoo and $34.00 charge from Match.com and I never did business with these people at all!

I received an automated text message from Chase Bank telling me to activate my new debit card because my current debit card is going to get cancelled on June 7th (the cause of which was because my account was one of those compromised by them -NOT ME). Firstly, I never got this so-called replacement debit card at all. (I never throw away my mail, even the junk ones from the beginning of the year to the end. I always get rid of them by taking them to a shredding event at the beginning of the next year). According to the Chase representative I talked to, it was supposed to have been sent on the 15th of May and I should have gotten it within a few days after that.

I was recently flooded. Chase bank holds a very small 2nd mortgage on my house and GMAC holds the principal mortgage. Chase is trying to say they have a new policy in place where everyone else would sign the FEMA check and they would deposit it, hold it and issue it to us a little at a time. I had to pull money from my 401K in order to pay for the flood damage up front and this is my reimbursement money that has to go back into my 401K. How in the world can Chase Bank get away with this?? Who makes up these stupid rules and where does one get protection from them? It’s not their money, it is mine.

For over a year we have been trying to have our loan remodified with Chase Bank. My husband and I were out of work for a few months. Both working now. Chase continually would say they were going to remodify our loan. We would send in paper work they expected time and time again they would lose the material or have a different worker on the case. One minute they would say we were approved and then send us a statement saying we were denied. You talk about being a yo yo. My husband and I finally put the house up for sale trying to stop foreclosure.

We paid mortgage payment on time since we got a mortgage from Chase, which is last 6 years. Last year by mistake the check went to different vendor and they cashed it. Chase never informed us that they never received a mortgage payment for a month. They send us a regular statuement following month with due for 2 months as well as late payment. We send them copy of the check that check was cashed. After Chase assured that they never received a check, we paid them before the due date all money. However, Chase reported to credit bureu about late payment. 1 late payment in last 6 years of loan.

this is about jhoanne bernal, first left no information about the irs situation and my bank account went into negetive money. was there and chase has no record of the conversation we had about the money being in someones account and then transferd to mine. its fine it goes back i have to wait 14 days plus mail time and a 140 insaficaiant fund thats not right it is what it is. all i wanted to know today was if the money had cleared in my chase bank account or what happened and i spoke to mary j aynes very simply i have never had a person in her position talk like that in my life.

To: Chase Bank / Mortgage Department March 30, 2011. In late October of 2010, I purchased a new house insurance policy with Allstate, the representative need some information on the property and requested that I call and talk Chase Mortgage Co about the changes. I was shocked to hear the following message: Your payment for October is past due! I immediately call the mortgage department and talk with an associate from that department, he said not to worry, Chase allows a person to be one month behind and this is how Chase will handle the late payment.

I went on line to fill out an application for a Chase Freedom credit card and noticed that by filling the application on line as opposed to filling out the mail copy and returning it my variable APR after march 1,2012 is 11.99% and 9.99% on the paperwork I received in the mail. I don’t like being told one thing and then having it changed when making application for the card. Please DO NOT send me any other offers from Chase. Sincerely, Betty Alm!

I ALWAYS make my mortgage payment via online banking. For Dec and Jan the payment was rejected by Chase for no valid reason. My bank (BofA) noted Chase did not accepted payment. Because the money was taken out of my account, I assumed it was paid. I received letters claiming my mortgage was in default. As soon as I was made aware, I paid WITH FEES the 2 months balance. It has affected my credit. BUT BUT BUT, here is the kicker. The SAME THING HAS HAPPENED TO A CO-WORKER OF MINE. It was in Dec. and he is at risk of loosing his house because the Chase payment was not accepted. I thought it was a fluke with me, but now I think it’s a scam Chase has to collect additional fees!

I had 87.42 taken out of my checking account by chase bank and I didn’t request it because I am on social Security and can’t afford it. I didn’t expect this from a bank like chase (which I trusted fully with my money) but they still have no idea. I have called their 1-800 line and tired of getting placed on hold for hours with incompetent fools! Please give me back my missing money and put it in my chase bank account or you will be hearing from the better business bureau, which have already been notified!

My sister is an 86 year old with an advanced case of dementia. She was robbed, in my opinion, by a broker at Chase Investment Services, which is a part of JP Morgan Chase bank. The broker was well aware of her medical condition and sold her an investment and the bank made $10, 000. A complaint was registered immediately upon my being notified of the sales charge for this transaction. The answer from them came in the mail yesterday and it was full of, shall we say ‘inaccuracies’ that were totally self-serving. I spoke with a broker at USAA and he told me that it would be unlikely that those funds would EVER be recouped in what is left of her lifetime.

An open letter to Chase Banks and Chase Banking worldwide. I don’t care much about the inconvenience. Nor do I really care about the overdraft fee very much. What I do care about is being lied to repeatedly and the holding of funds for no reason. I have been through quite a bit with this bank, and am tired of them holding funds, rejecting transfers, and charging me wild random fees left and right. I have almost had enough, and will probably switch banks soon. The overdraft fees really bother me, but at least if chase would work with me I wouldn’t care half as much! It’s the fact that they are incredibly rude and customer service could care less about us, the consumer!