Customer Complaints Department, Scams, and Reviews

To whom it may concern I never receive all of my prescriptions. Every time I try to get my orders refilled at the cvs pharmacy on, 130 Lenox Ave. New York NY 10026 they always leave some out, and when I call to inform them of their error they claim it was either already filled or that it was never ordered. My doctor even has trouble when ordering from this pharmacy. CVS pharmacy’s gross incompentents is not only frustrating but also quite dangerous. I strongly urge whoever’s in charge to fix this serious matter before a customer dies becauses of their intolerable carelessness. Sincerely Concerned customer.

I was at the CVS pharmacy located at 959 Bay Area Blvd. Houston Texas Store 212-8040 to purchase some Vitamins.
Even though add started today Sunday 6/26/11 all the items that I was looking for is either gone or only one bottle each were there. Buy one get one free was not possible because of the umavailibility of the same kind. When I approaced the Managre Mr. LAHIR he plainly told me that items which they had many on the shelf (higher quantity bottles are not on sale) are not on sale. I asked him if he can honor the ad on thr paper and sell those buy one and get one free” he plainly with mean attitude told me NO.

Two different times this month the cvs pharmacy has made error’s reguarding my prescriptions The 1st was they gave me the wrong amount. The 2nd, I called to varify if my Rx were ready for pick-up, I was told that all 3 were ready. I went to the drive-through, they only had 1 filled. I had to go in for an explaination, I was given three different ones, none of which made sence. also I had to speak to 3 different people even though I asked to speak to the head pharmicist. when she came she handed me all 3 with yet another excuse. she was rude and unprofessional. the whole experience was very upsetting, as well as un-nerving. I have serious reservations reguarding using your pharmacy again.

CUSTOMER COMPLAINT. CVS Pharmacy; 7607 Greenbelt Road; Greenbelt, MD 20770. I would like to bring to your attention what I consider to be a rather Extremely poor customer service exhibited by two of your pharmacy technicians at the CVS Pharmacy at Hanover and Greenbelt Parkway. On Thursday evening, 6/16/11, on or about 11:00 p.m., on my way home exhausted and stressed from a 10-hour workday, I drove up to the drive through window to return an earlier prescription that was incorrectly filled by the Pharmacy at 7607 Greenbelt Road in Greenbelt, Md.

I called in my refills 4 days ago at CVS Pharmacy and have been getting daily messages on my phone to pick up rx because they were ready. I went to pick up my meds this evening. One of meds was missing and when I asked where it was I was told they didn’t have the med and maybe it would be in tomorrow. This is a med I can’t be without and I took the last one this am. I asked CVS Pharmacy why I wasn’t called and the pharmacist shrugged his shoulders. I asked if he could help me get the rx somewhere else tonight all he said was no. I have many rx filled at CVS Pharmacy and have had so many problems like this.

I could not find an email address to send praise so I am doin it here!! Yesterday I drove from West Palm Beach to Tampa to visit our daughter and I had forgotten my generic Zocor medication. I went to the CVS pharmacy on MacDill Avenue and Columbus Drive in Tampa and explained the situation. We normally get all of our prescriptions at the local CVS at home but this prescription was not filled at CVS but at COSTCO. The pharmacist said that if I had a prescription bottle showing my name, medication and strength, she could help me. I did have an old prescription bottle that I had some vitamins in and I took that bottle to the store.

I went to cvs pharmacy in Bridgewater, NJ on route 202 three months ago to fill a perscription. They said that they couldnt read the perscription so i took it back and filled it at rite aid which had no problem. I went the next month to fill the same perscription. I left and when i came back the pharmasist wrote on my my script that it cant be filled until June and put some sticker in the back so it wouldnt be valid anywhere else. she did this all because my insurance wouldnt pay for it. I just went in today with the same perscription and low and behold she said the milligrams the dr. wrote didnt exist so she had to verify it.

I’m angry enough to write this letter. I usually don’t get this upset with local retail major chain operations. However, this incident was awful enough to warrant a letter. I hope America hasn’t fallen so far that the customer is not always correct. (In this case I believe that I was absolutely correct!) This morning (Sunday, May 15) at about 9:15 AM I purchased some items in the West Cape May CVS Pharmacy. When I got on line to pay for the items I wanted there were five (5) people on line to pay and one cashier.

This is the second time that I personally have been given the wrong medication! A few months ago I was given the wrong birth control and this birth control was on automatic refill and I had been taking it for a few months already. The CVS Pharmacy that we go to by our house was already closed when I noticed that it was wrong. I called the next closet open CVS and they told me I had to wait till the next morning because I had to talk to the same pharmacy that filled it. I was without my birth control for 24 hours due to this mistake. The next mistake happened yesterday when our doctor called in a antibiotic for our 3yr old daughter that has pneumonia and was given the wrong antibiotic.

On Sunday, may 8 at approximately 4:00 my daughter in law went in to get a prescription. After wainting outside for 30 minutes she came outside and asked me if I had my ID so I could go inside and get the medicine because the pharmacy tech in the store was rude to her and they were arguing so she left out the store. I went in the store thinking all i had to do was show my ID. The tech had left the front of the store and refused to come up front to fill the prescription. When she did return up front 20 minutes later, the other tech was asking her to fill the rx because i was there to sign for it.

I have been on the same meds for over a year, the whole time getting prescription refills at CVS pharmacy. Well I ran out and call my doctor to get refills and he called them in. Well CVS filled all except one. So when I picked them up I didn’t know? Why one was not filled they blamed it on the doctor and would not double check the mistake and also told me that I was going to get sick from missing taking it. What type of person would do that and why would you want them at your company?

Date: Sunday, May 1, 2011, 4:35 PM. To Whom It May Concern: Unfortunately, one of my required prescriptions is Symbicort which is very expensive. Unfortunately, I have no insurance. However, the manufacturer, Astrazeneca, has an assistance program whereby with the prescription and Card my Physician gave me the first prescription was free of charge and the next eleven were to have a $75 discount. The first prescription was submitted and was indeed free. About a week or so ago I called in to get a refill. The CVS Pharmacy faxed my Physician for a refill authorization and received it back.

At the CVS pharmacy in Bloomington Indiana on walnut, or college by campus I have repeatedly had very poor encounters with the staff. I am not sure if they are underpaid, overworked or under-qualified but enough is enough. I have taken friends in CVS on two separate occasions because they had issues that they were embarrassed about. The most recent instance was a friend of mine who was dating a male that could not fit into normal condoms, so when I asked for some guidance the CVS pharmacists just laughed and left. When I called him back and tried to explain that it was an honest question he told me to just read the boxes.

Store No. 1118. Reference Store Number 1118 – Bayport, NY. Dear Sir/Madam, Recently relocated to New York I made every effort to transfer my prescriptions from my CVS in Phoenix, AZ (Camelback Road) to CVS in Bayport NY #1118. I have been taking about 9 medications monthly since 2005. They were all prescribed and treat serious medical issues. I recently visited CVS store no. 1118 in Bayport NY to pick up my prescriptions and do some other shopping. With customers in line behind me at the Pick Up counter your employee “Pharmacist Anthony” for the second time within a 2 week period unnecessarily and repeatedly spoke loudly about two (2) of my medications.

I ask my husband doctor to call in my medicines at CVS pharmacy. I call to see how long it would take after an hour it was call in, the pharmacist person that fills my prescription answers the phone an told it would be an hour. I said i hope it would take no longer than 1 hour as I really needed my medicine that day, but he was very rude would just hung up in my face. First all his tone was rude, and he had this I don’t care attitude. I’m about to call back to CVS pharmacy and get it transfer to walmart. Now I finally see why i go to walmart for everything.

Good evening, my name is Denise. I just stood in line at CVS pharmacy for 15 minutes awaiting my turn @ the checkout counter @ 7pm @ 511 Hollywood Way, Burbank, California. There were 2 back tellers between the front and the photo dept. They would only come over once in awhile. NOT Worth it to wait in line that long like this. I’m taking my business elsewhere, where somebody can check me out in a timely fashion. Very poor service at this CVS pharmacy location. And the man behind me had just spent 45 minutes in the pharmacy line waiting as well. Its good to have us stand around and compare notes on how long it takes to checkout.

i always go to cvs everyday. previously i purchased 20 game card two times and the salesperson asked for my last 4 digit of my credit card number. this also happened again when i had a higher amount on my purchase. than i went in again and purchased two 20 dollar game cards and that salesperson did not ask for my 4 digit number of my credit card. my question is this illegal to ask for my credit card number if so i need to find out for legal purposes. if they are do this illegally the cvs i am referring to is the one on green street in new baltimore mi.