My complaint is concerning your Mechanicburg, PA store located at the corner of Carlisle Pike and Sporting Hill Rd. Recently we changed insurance companies, my wife dropped off a script to be filled at the drive through window. She informed the employee that we had new insurance and wanted them to take the information.
Dear cvs I have a complaint about how I was treated at your albuquerque n.m store on centrel and louisianna .I went in on 3/1/12 to have a perscription filled everything went fine got home counted my pill it was short 10. So I went back the next day after work to let them know what had happened and the man at the pharmacy said the pill bottle was initaled the that they had been counted there for they where right and I was wrong.
Ok one day I went in to CVS in Houston medical center to get a glucose machine, lancets,test strips and ect. The test strips are in the back where the pharmacy clerks get it. So I had no idea how much they were are how mant came in the packs. I also didnt know too much about the actual machine. So im goind from isle to pharmacy checkout asking if it would be covered on my Flex account and how much are the test stripes. So I pulled one of the shelf and went back to the front and requested the test strips for that machine and they were 106.25 and I said hell no thats to high.
My Dr faxed my percriptions into CVS around 12:00 pm on Friday 2/3/2012, I went to the CVS on Shelby road in Kings Mountain to get these percriptions before I went home as I am pretty sick right now, first the guy at the counter tells me they don’t have any perciptions for me and that I would have to come back later. I explained to him that I was very sick and my Dr wanted me to start on these antibiotics as soon as possiable and I ask him if he could call my Dr and ask about my precriptions, he told me to call him because he was to busy. I called the office and they had gone to lunch.
I dropped off a prescription to be filled and was told that so many “fillers” had come at the same time that it would take 30 minutes to fill mine – maybe 40 minutes. The pharmacy girl was agitated that so many came in close to the same time! That is what I call job security but she was upset because of the number of people needing medicine… I said okay and went to the grocery store and dropped back by in 65 minutes. After searching for several minutes, I was told that since my prescription had to be mixed, they filled everyone else’s and had not done mine. They intended to do it last but had not done it yet, although the store was empty. I inquired how long it would take and it would have been another 20+ minutes.
I was at CVS to copy two pictures. A young man finally helped me and wasn’t polite. I had trouble finding what I wanted and asked the sales lady to help me…she had the same young man help me but he helped with one sheet and I stared to process the second sheet but again had trouble and stood in line to get help. After he accused me of pushing all the buttons…..when he helped scan the second sheet it cut the hat off all the pictures. I said that’s not right which he replied that’s how it scanned. He never asked to corect or have a solution. I went back up front ask for the manager and the lady said he was the manager.
This it the 3rd time I have cancelled a possible order due to complete disgust. I am a long time customer of Longs. I spend thousands of dollars per year now at CVS. You send me emails with all kinds of lures to purchase online, and as I have said, I cannot be successful. This last miserable event, today, was the same: I go through about an hour of finding the things I want. I go to check out and the prices are different. I go back and start over again. Now, I get the prices right. I want to complete my purchase and submit “cyber monday”.
I just received an e-mail stating the pictures I ordered from CVS on 11/9/11 are now ready (it is now 11/16/11…a week later). I went to store #1458 in Ocean City, MD on 11/10/11 (when the website told me the photos would be ready) and was told that they did not print my pictures because they just migrated to a new system, and the cashier did not know how to use the new system…she also told me they were still receiving orders and she would not be able to print those photos either (her attitude said: “good luck to those people too!”). She told me that the photo supervisor would be in NEXT WEEK and I could pick them up then.
My husband and I stopped shopping at Walgreens years ago,because when we went there for sale items they were out on the first day quite often. We haven’t been back there since, because we don’t want to waste time if the product won’t be there. Today is Sunday, the first day of the new ad and CVS was out of the sale items we wanted. My husband drove to another CVS only to find the items at that store were also sold out!!! You lost some loyal customers today because of this. Since we haven’t been to Walgreen’s for several years we are going to give them a chance to earn our business. We are very disappointed in CVS and thought you should know why you lost 2 customers today. Thank you for your time.
CVS Refund Policy Violation
Oct 19
CVS does not give refund or gift card to a return with a receipt if you don’t have the original credit card . Their store return policy is on https://www.cvs.com/CVSApp/cvscontent/faq/customercare/storerefundpolicy.pdf and starting from supervisor , store manager to 1800 customer service, I was told that the action was right.They do violate their own terms. This is false advertisement.(Yes warranty terms and refund policy are also considered advertisement) I filed a complaint with FTC. If you are having a similar issue File a complaint with FTC AND District Attorney. If you had a similar issue, Please reply with a comment and FILE a complaint.
CVS Money Order Problems
Aug 20
I needed to purchase a money order for just under $26.00. The CVS employee asked for my drivers lic. When I asked why, she responded something to the effect of “federal rules”. I went home and looked this up. The only thing I found at several different sites was an ID is called for for money order over $3,000. I returned to the store and advised the employee of this. Her response was, “Well they are making us do this.” I advised her that I felt my rights were violated and that I would be speaking with an atterney about this. I then stopped at six other places that sell money orders, including WalMart.
August 8 in Minneapolis at the Nicollet and Frankling AVe CVS Store I was shopping. It took a while because everytime I asked an employee where something was they gave me the wrong isle. I wondered through the whole store looking for my items. When I went to pay I ask if I could use the restroom. The clerk who was going to check me out said that they did nto have a public bathroom. Now in the past I had used the bathroom. I am 62 years old and I was a long way from home and was taking the city bus whcih now had to hold my bladder. I stepped away from my cart and said, “Fine, I will never shop at your store and I will make sure I tell everyone I can.
The mamager at the CVS located near Siesta Key in Florida is very unprofessional. He flirts shamelessly with the women that come in his store and with his female employees. I also have seen him act very innapropriate with a particular female employee. I have heard from some of the staff that the manager and this female employee are having an affair and the manager is living with her because his wife found out. It is very uncomfortable as a customer to witness this kind of behavior so I can only imagine how uncomfortable it would be for an employee to work in that kind of atmosphere
Tags: (cvs manager, where can I complain about a cvs manager)
I took my 70year old mother to the CVS Minute Clinic at 6015 E. Brown in Mesa Arizona ( corner of Recker and Brown) to to get help for a nagging cough. The Nurse Practitioner refused to help her. She stated that my mother had pneumonia, but when asked why she thought that, she had no reasons! We asked the nurse if she would at least please do her vital signs, check her oxygen levels or her color in her feet or hands or lips. No, she would not. She simply made a diagnosis without any evidence. This was done at my mother’s expense because we went for help, but received nothing. When contacting CVS, they said it was their policy to not take vitals! Unless you want heath care by crystal ball, DO NOT go to CVS.
My fiance’ brought to CVS pharmacy in Bozeman Montana,a new script. This was on a Wednesday. When he went to pick it up on Friday morning,he was informed it could not be filled. There was no explanation as to why he had not been notified of this. As it turned out-he had to take his script to the nearest pharmacy at Albertsons-to be filled. By our own choice, we do not own a vehicle. We like to walk, great exercise. Walking another mile was not the issue,as they made a point of mentioning. The issue is the lack of consideration to let my fiance’ know his script could not be filled. If this happened to him has it happened to others, the lack of consideration???
Saw tons of money-saving blog sites promoting the one day Pepsi deal at CVS. Scan your card at the magic machine, get a coupon for a 12-pack of Pepsi only 99 cents. This deal valid on June 15, 2011 only. I dragged the three kids to the store, scanned my card and got nothing. I asked the clerk and she said “Better luck next time, I guess. People have been complaining about that deal not working all day.” It appears the deal never existed and was just a way to get people into the store. Then I tried to use a perfectly valid and non-expired manufacturer’s coupon for Flintstone Vitamins with the exact product listed on the CVS coupon.
while I was awaiting a prescription to be filled, I sat down to wait. As soon as I sat down, I noticed a CVS customer having breathing problems. Obviously suffering from asthma/emhysema. He requested a refill and asked if they could kindly give him one puff of his asthma medication….the employee (Justine Broccia), said, “NO.” “you about 20 mins. I was stunned at the unprofessional atitude, discourtesy and lack of empathy. I sat with him because I thought any minute I will call 911. (he was about 72 yrs old and in addition to his breathing issues, I noticed each step he took, he was in pain.
CVS in Whittier Florence, near West of Sorenson. 25% off coupon not credited to purchase. It said it was good on everything. The clerk kept it and didn’t tell me it didn’t save me on anything on my purchase, or why. She also carded me on cigarettes. I’m a Grandmother, and I have to go out and get me ID. Then she enters my Driver’s License info into the computer. I said I don’t want my info in a computer, it can be hacked. She said “too late”. Anyone know how I can get CVS to take my info out of their database? I know every company and store says their data is secure.
I was going to write this note to Douglass A. Sparro, Executive Vice President and Chief Legal Officer of CVS Caremark Corporation, but I dissuaded myself from doing so in order to inquire about a situation in one of your New Jersey CVS stores about which someone in authority at CVS should improve. At the outset of this letter, I must identify myself as a college professor and public school teacher as well as a former school board member in New Jersey, but I am not nor have I ever been an employee of your corporation.
At least once a month, maybe more, I come back from CVS angry and frustrated. I save my bigger items for when they’re doing the 25% off. Well….it’s changed a bit in the past few months. Once, you did the 25% off the purchases (except booze, scripts), and then if you had any ‘extra bucks’ which were originally to be used like ‘cash’ to pay for the order, that would come off last. Now? OH no!!! Now, they count those as coupons so that diminishes the discount. And this time, they had an item packaged two pieces, priced at the normal price for one. It didn’t say ‘sale’ nor ‘discount’, yet that counted as a sale item as well.
