I ordered a Dell laptop around Thanksgiving on line, they emailed a quote for the laptop I wanted, seemed they had missed a few items and I answered on the quote form as to wat was missing. Ordered was entered and I was told the computer would be shipped in about a week and I would get a prepaid debit card for $100.00. I checked my email daily and checked Dell on line about my order but it stated that order was in processing. I called salesperson after another week and inquired about my order. It seemed order was “stuck” in system and was not yet processed, said I would have to reorder, price for system I wanted had changed and card was no longer available either.
Repeated misrepresentations by Dell concerning delivery date for on-line purchase of XPS 8300. Canceled order on 1/23/12 following 1 hour of “customer support” thru India & El Salvador agents. During on-line checkout, delivery was stated as 1/16/12. Within 7 days, represented delivery date was changed – first to 1/20/12 then to 1/27/12. As of today (1/23/12), on-line order status still shows delivery by 1/27/12. But now told by “customer service” that delivery date is in fact no sooner than early March 2012. Dell also charged AmEx card in full prior to shipment, without authorization.
my boyfriend and i ordered a desktop computer for a shceduled delivery of Thursday 07/28/2011n the deilvery was @5:40pm Friday the 29 of july. i can live with that. we were told the debit card would NOT becharged until September 15/2011 becuase this is the second rental for us/ THEY HAVE DEDUCTED THE MONEY NOW as of 07/29/2011. 123.25 THEFT the computer that was deolvered has to have a NEW HARD drive aparently it is used and when they wiped the system they removed the Dell emergency backup files NO ofice program and i have to pay for a computer that is useless! they will NOT give any discount i am livid if i cnnot get ahold of the tomorrow im filing theft charges disputing the charge and anything else i can think of!i have to pay thousands for a mputer that is useles!
Tag Cloud:
"dell complaints department" - "dell complaint department" - "dell fraud department phone number" - "dell complaints department email" - "what is the e mail address for complaints to dell computers" - "dell computers complaint department" - "dell complaints department address" - "dell complaints 2011" - "dell complaint department email" - "Dell Fraud Dept Phone Number" -I tried through DELL to get credit for a new computer on credit. Dell said they ran a credit check and said I had no credit. Not true I have had a unsucured loan for 8 years with a loan co, I just got a home loan approvel and I am in my new home for 3 months. I have nothing on my credit other than these two loans and a credit score of 640. Dell says I have no credit, they better take a look at how they decide who has bad credit and good.Ill not buy a computer from dell if this is how they treat people. I called Dell and I could not get one real reasion why I was turned down. At least on the phone talking to dell I could hear them breath and thats about it.
Tag Cloud:
"dell background check" - "background checks with dell" - "dell ran my credit" - "dell credit scams" - "dell credit problems" - "dell credit is bad" - "dell computers no credit check" - "dell computer scams" - "dell computer credit" - "couldnt get credit dell" -I have been having issues with a Dell Inspiron duo since receiving it about two months ago. They promote it as a great mini laptop and a great tablet. It is neither. Having previously owned/used a Dell mini netbook, I was completely thrown by how poor a product really is. When contacted by Dell to sell me an extended warranty, the sales rep said I really should contact tech support, that my complaints must be an isolated issue. I did so, any spend several hours with Tech support in India as they walled me through useless checks, then had me completely re-image the system. If anything, I think things actually became worse because all the useless third party apps pre-loaded where now back.
I purchased recently an new dell Inspiron Duo. I has previously owned a dell Inspiron laptop and had it for over 5 years. The biggest reason I made a purchase again thru dell is that my company (which is one the largest companies wordwide provides employees a employee purchase program thru dell). Anyway I was sent the wrong type of dvd player and I didn’t realize it until I was trying to get my real player to burn a cd. I could sit hear all day and go thru the details about the terrible dell customer service and how between being hung-up on and bounced around like a hot potato that they didn’t take any responsibility and didn’t even want to make any type of a compromise.
My dell laptop would not charge from AC adapter. Replaced AC adapter. Battery Failed. Replaced Battery. Laptop would not charge from AC adapter, again. Dell assured me that the problem was still Adapter/Battery. Researched problem was defective motherboard. Fought to send it back, since it was under warranty. Computer returned with new battery and adapter. After a month or two. Laptop would not charge from AC adapter. Replaced AC adapter. Battery Failed. Replaced Battery. Laptop would not charge from AC adapter, again. Out of warranty. My problem. I will never— NEVER —- use Dell again. For home or company.
Tag Cloud:
"dell inspiron duo battery not charging" - "dell laptop will not charge" - "dell inspiron duo not charging" - "dell duo not charging" - "inspiron duo not charging" - "my dell inspiron duo wont charge" - "dell mini charging problem wont charge" - "inspiron duo battery failing" - "inspiron duo charger not working" - "inspiron duo charger problems" -Dell Computer Service
Dec 08
Dell’s service in general is bad. I ‘ll take it a step further and say that I am completely disgusted with Dell’s Software dept. I had to buy a maintenance contract for a year and this is what comes with this paid service-total incompetence and lack of consistency. Every support person I’ve talked to in the software dept, has been rude, not returned follow up calls for the most part or called back on the wrong day. I have been talked to in the most abusive tone with an equally shitty attitude, very condescending and argumentative. I have spent thousands of dollars at Dell…had I only known that it would all prove to be one of my worst investments in a company…