Denny's Complaints Continued... (Page 3)

Can someone please fix the WIFI in dennys please. It's been 3 days now. Other dennys in the vicinity are also out. Hamburg and orchard park, NY. Thank you.

After a night out with friends we went the Vincennes Denny's to eat. Not busy yet, we had to wait to be seated at a dirty booth and then waited for server for another 10 minutes. After sever came and took drink order it took 15 minutes to receive those. Which were not even correct. Server then took order and we waited for over an hour for food. We noted trays of food sitting in window from kitchen to be served to customers had been sitting there 25 minutes. To our surprise it was our food!! It was cold and like rubber!! No refills on drinks were offered!!! Our server was HORRIBLE and RUDE!!!!! We complained and she rolled her eyes and went about her business for 10 minutes before coming back to fix the problems. Just ridiculous that we wasted over 2 hours to NOT eat anything!!! Sadly we were not the people who were unhappy and got up to leave. A lot of money walked out the door not only for the business but the server herself!!!! My friends and family for that matter will not go there to eat again.

I went to Denny's in Allentown off of airport rd. to celebrate my sons 11th birthday. I brought a cake, asked if they could bring it to the table after we eat. Most restaurants will and sing as well. We ordered, ate, and waited. Waitress was busy but motioned as if we could wait she would bring it. We were there 3hrs all together, until we asked for cake and she said she couldn't do it. We still had not even gotten a check. I was mad and went to pay. They couldn't find our check, I paid another bill, then they found mine and I paid difference owed from correct bill. I believe mgr was the one who took the money. As I complained about my sons birthday surprise being ruined he never even apologized. I paid $63 and was very unsatisfied and quite angry. An apology and some discount would have been appreciated.

There were 8 of us total that had a really bad experience. Our party got seated and our server took our drink order. 20 minutes later another party got seated, (during this time our server is getting our drinks )the other party was done eating we just got a our drinks and our waiter was taking our order. Then about 30 minutes later our order comes out. My child did not get her meal. Why you ask, the cook did not make it. So we now wait for her meal to come out. Needless to say that all of our meals did not come out together. So some of our party was almost done eating and other were starting to eat. As we are waiting, all of the servers are talking in one group, dancing around having a good time, and this fat waitress starts flirting with my husband. Now I am pissed about the whole situation. When it was time to leave my husband went to talk to the manager (which was a little Asian lady) she roller her eyes at us when we told her what was going on and just stared like she didn't even speak English. When I start talking then all of the waitresses are standing around listening to the complaints and not doing there jobs and are so freaking nosy. This is the worst experience that I have had in a long time. The manager asked what we wanted from her, of course we want a good experience, my kid didn't get her meal until later later, she then took it off the bill but she was rude. So who is going to do something about the staff at this location? This location is the Fort Myers on Summerlin Rd.

This facility is located/ connected to the Fly J Travel Plaza in Carlisle, PA. At around 10pm local, decided to go inside and get bite to eat. Longer than normal wait to get seated. There where approximately 10 to 15 patrons. Was supplied with coffee and water and order was taken. As my visit extended, there was a surge in patrons. Of the five employee's there, this was based on name tags present, only one was trying to accommodate all the tables. Dirty dishes where piled up on lunch counter and on several tables. Several patrons upon trying to leave where left standing at cashier counter for 10-20 minutes while that individual was standing behind service counter talking and enjoying a beverage. Two tables near myself where concerned that it was taking so long to get service and then their meal. Both tables expressed their displeasure to their waitress. When she passed this on to what appeared to be Manager, his reaction was to hide in back of kitchen for about 20 minutes.

The collection of DIRTY dishes was passed over by same manager several times, even though he looked at them in passing. When I asked if he was manager, he replied in the affirmative. Asked same individual why there was so many dirty dishes in the service area, he rattled off several excuse's. One in particular about the cook had cut his fingertip off, this after or during the preparation of my meal?? In the end his excuse's and complaining about lack of good help, told me he was looking for another job anyway and really didn't care. His followup actions to the complaint's by the two tables was to go back and holler at Employee's. In particular the only one that was trying to take care of all customer's. As a 37 yr. Customer Service Based career, this entire situation was the Acting Managers FAILURE.

His overall appearance and attitude was one I expect from a much younger person. To have subjected every patron to the site of dirty dishes everywhere and possible exposure to blood in their food, is totally unacceptable. And when approached by PAYING customer's complaint's, excuse the cause he is looking for another job, just out right WRONG. Yes, asked for his name, due to no tag on the dirty and frumpy clothes, it was given. Mr. John Torres is the representative of the attitude and appearance of this location. Thank you for the forum to vent this concern. As drivers we really don't expect our concern's to be taken serious, but some of us still try.

This Denny's restaurant on 27960 Southwest Freeway Rosenberg Tx 77471- is in not such a great location BUT they are often VERY busy; mostly any hour of the day and week. I haven't had really any issues with the service, just the place itself. It is sooo terrible. Run down, and needs a remodel. The ceiling is nasty, cushions on the seats are falling apart, and the walls are yellow amongst other issues. I took pictures if you would like me to email them! PLEASE help this place!!!

Ordered kids breakfast chocolate pancakes with bacon and a side of scrambled eggs, no eggs with meal, hot chocolate didnt have whipped cream as had in previous trips , ordered a meal to go , ultimate omelete and left my nine year old at the table with my coffee while we were waiting i paid the bill, turned around to see bus boy take my coffee, waited additional 15 minutes for replacement coffee , then no spoon and no cream, totally frustrated by this terrible service, will be choosing a different company for our dining from now on. Cant give you the ticket number cause i wasnt given the receipt, but was at the dennys on north central express way in mckinney texas.

I was very upset when the waitress Angie made the remark don't bother coming in here if you cant leave a better tip because I only left her a 5.00 tip. If 5.00 isn't enough tip for her then I will take my business else where and make sure my family and friends do to. Once we had to wait till she came in from outside smoking to get our food that was setting up there waiting for her to bring it to us. The place of business was Denny's at 41 Heather Ln, Perryville, MD 21903.

My boyfriend and I went to Denny's on brewerton rd/ route 11 in Mattydale NY ordering to go. A few minutes into being there, a cop and two men walked in and she started talking to the cashier/ waitress, explaining the situation. The waitress then called over the manager at the time (Tina) and the cop then also explained to her that the two men were traveling all the way from Canada and were just involved in an accident on the highway caused by a drunk driver. They had suitcases with them and their car was now totaled, they had no where to go for the time being so she was kindly asking the manager if they could stay inside Dennys for about 3 or more hours to sort everything out.

Tina refused the cops request, saying that if someone was to ask why they are there for so long it would put her in a bad situation. She also said something about it being in Dennys policy of a time limit. She then states to the cop "I'm only here for the next 2 or 3 hours anyways and I'm the last manager on for the night so I don't care what happens after I leave." Why state such a strict policy if you don't even care about it being implemented? She turned down a cops request for these 2 stranded men in a terrible situation for some policy that doesn't even matter to her. I would love for someone to email me about what can be done about this. She does not deserve to be a manager anywhere, especially at a family diner. Thank you.

Went to try the hot sizzleing filly steak breakfast when it came it ws cold cheese already thick from cold did not cover plate as it shows this was at centralia wa. we not go back we always go to the one in chehalis wa so we know how hot and how much is surpost to be on plate. Thank you

I went to Dennys in Apopka. They had nothing that they offered on the menu, avacodo, mushrooms, etc... The manager wasn't even a where of it. I ordered clamp chowder, it was very waterI went to Dennys in Apopka. It took over 40 min. For my mom and daughter to get chx. Fingers. They had nothing that they offered on the menu, avacodo, mushrooms, etc... The manager wasn't even a where of it. I ordered clamp chowder, it was very watery. The manager said, that's how he thought it was supposed to be. Steve the manager was very unprofessional. The server Sabrina was training someone, and complained to us and all her tables about her. This was the worst experience. We will not be returning! y. The manager said, that's how he thought it was supposed to be. Steve the manager was very unprofessional. The server Sabrina was training someone, and complained to us and all her tables about her. This was the worst experience. We will not be returning!

My husband daughter grandbaby and I went to eat at dennys on university dr in Huntsville Al when asked for a high chair I waa told to sit the baby ona chair because they didn't trust high chairs eggs were not cooked right they were still raw potatos were not cooked thruly sausage was cold the waitress didn't even ask if we wanted a refill on our drinks or coffee and to topit off we were being rushed to hurry up and pay never eeating there again thats for sure. ..

Took my wife and I 20 minutes before we got our drinks. While waiting for our food, we witnessed a customer trying to speak to a manager after sending her food back twice. (potatoes were hard and uncooked). She wasn't making a big issue out of it until the plate was sent back to her the same way. Then she walked up to speak to the manager, and he yelled from the kitchen and told her he was the only one cooking and he was the manager. She then stated that she had asked to speak to him, he then yelled at her and told her to pay her tab and leave. By this time we get our food, mine was highly over cooked and my wifes was ice cold.

I didn't dare say anything, as if he would have yelled at me like he did her. It wouldn't have been pretty. He then walked out into the dining area and yelled at her whole table and told then he refused to serve them and they need to pay and get out. He was so rude, I will not ever go back if that manger is ever working. He was a total ass and never apologized to the woman nor did he offer to correct the issue. I have never had an issue with this resturaunt. I am in the customer business, and I would never let my manager speak to a customer and handle things the way he did. This was in Lufkin Tx.

I live in Sharpsville Pa, I am a regular customer @ the Hermitage Pa. Denny's. Overall service is good. The wait staff and cooks have always treated me well. My problem is the manager. This man, ( name is John) has not only degraded his fellow manager's but has been downright rude and obnoxious to his wait staff /cooks. He follows certain waitresses around, creating a sexist workplace, many have seen him degrading the women. He has been too forward to one particular employee, I believe she is in her 20's and is very pretty, I am not the only witness to him talking too personal and I believe she could end up a sexual victim. I do not agree with his code of ethics, he does not respect his peers at all, and I do not think he should be sitting in a position of authority if he's constantly breaking the rules that he SHOULD be enforcing by setting example, since when does the manager not have to follow the rules?? How he ever got that far in a corporate business is only unjust and rediculous.

Just a few hours ago I was almost shot by the police over a dirty bathroom. Early this am friends and I met up at Denny's.. store # 7873 address 108 college st. se Lacy, Wa 98503 and I arrived first. Since I arrived first I used that time to use the bathroom. When I walked in the restroom it was vile; urine, food, caked on human droppings and tp all over the pace. The bathroom was in rough shape and had not been cleaned. I had to squat to relieve myself and use my shoed foot to flush toilet. piss every where.. Any who there is a sign that tells you to notify manger if bathroom is dirty and I did so nicely. Rachel the manager did not like my confronting about the bathroom, she became curt and made her way to the restroom. Only to return moments later accusing me of breaking an item. again, bathroom trashed.. After our encounter I said my good byes and explained to her because the conditions of her restaurant I could not spend our money there.

I walked out to inform party and everything was great.. as far as I knew.... My friends and were talking in parking lot, I ran to grab my car and as I was getting out I was surrounded by the police. We all put our hands up dnt shoot! They had their darn guns out threatening to kill us! We were surrounded by cops with their guns pointed right at us. I stated I was going to grab my cell phone to officer and the other officer pulled out his weapon and hubby jumped in front of the barrel. That cop was going to shoot me in the back! Denny's I am filing a lawsuit! Clean your bathroom!

My family and I went to Denny's Diner on the Westside of Evansville, IN tonite. The waitress came over to our table and ask what we wanted to drink we told her we just wanted water to drink and she said she would be right back, we waited for almost 10 minutes for her to come back and she didn't have our waters with her, I ask her for our water and she said that they were setting on the counter and she would go get them. We ordered our food, I got up to go to the restroom and she stopped me and ask me what kind of side did I want with my meal, I ordered the Senior fit fare Chicken, It comes with grilled chicken, Broccoli and Corn, and a salad, she told me I got 1 side and I told her that the menu said what I was suppose to get. When she brought my food out my chicken was really hot and good but my corn and broccoli was cold, I took my food to the counter and ask if I could have hot vegetables, she went and suppose to have put them in the microwave when she brought my food back to me the corn and broccoli was just barely warm. I ask my waitess if the corn and broccoli was frozen and she said she didn't know and that they sell alot of those meals and no one else complains. I feel that if I'm going to pay $7.29 for a meal I should be able to eat hot food not luke warm. I ask another waitress if she could answer my question and she answered it for me and told me that the vegetables were frozen and microwaved. I told them that I probably wouldn't be back and they told me OK and have a great night. I thought that was so rude and I will not go back to that diner again. I don't know what the waitress name was but I do know she had short blonde hair and was a very rude young lady.

Was at Dennys on 11/17/2012 for celebration Dinner. We got there at about 9:50 pm. We were immediately seated. Another party came in and was seated 15 to 20 mimutes after us. The manager came out to help them while we were made to wait. It took us over 30 minutes to ask whether we wanted somethimg to drink. The mamager walked by us several times without inquiring if we meeded anything. We asked if we can get anything to drink, we were told he was busy to wait on our waitress. However, all other non black cusgomer he readily helpped. I was veey offended

I'm a regular customer at Denny's on Sunset and sometimes I come in to just take a break and get some tea. I know a lot of the employees there from the years I've been going there and the customers that are regulars like me. Last night a drunk couple and their friends came in the restaurant. I had finished eating at the bar and took a seat in the lobby where others were. I knew the guy who was with the crew. The girl was drunk and kept walking in and our and they started arguing. Well the girl got in the officer's face and he told her he'll arrest her. So I'm shocked, I get my phone to update my status to a crazy night and the chic thinks I'm taking a pic. I told her I wasn't and was on FB. So she's calms down then she starts again like she wants to start a fight with the guy they came with. All of this is in front of me less than a foot. So she starts with me and I'm like you're drunk go home. Didn't touch the girl at all and my friend calls me saying her boss said I couldn't come back up there! In respect to mg friend Denny's can forget my money, but I wasn't the drunk and loud person. I was a customer. I feel like because I'm there at least 4 times a month I was singled out. No police report saying I'm banned from the restaurant, I feel it's unfair and my friend whose a manager it put in an unfair situation as well. I could say that the Denny's on Sunset is very

This occurred 01-20-2013 at around 5:00pm at the Dennys in Kaufman , tx.
My family is my wife, two daughters (3and 10) and me. Well when I entered the restaurant
I noticed that every table was full except a couple tables. But on the other side that completely empty. I asked
the waitress if we could have a private booth on the empty side. She told me no and that side was closed.

I then told her we want to eat in a private table or booth or we will go elsewhere to eat.
She then told me they were short staff. I just repeated what I had said before. She said okay and we left .We then went elsewhere to eat.
Not very good customer service and you shouldn't lose business cause of either short staff or a lazy employee.

My daughter and I went for breakfast at The Denny's at 2701 Atlantic Ave, Daytona Beach Florida, and I will NEVER go back!
I've been to that locationin the past and it was fine...but this trip will be the last. We sat, and one girl asked what we wanted to drink. We gave our drink order and I had to use the restroom. It was disgusting...sanitary napkin wrappers on the floor with full napking disposal trays...my shoes were sticking to the floor. I went back to the table, and expressed to my daughter that usually you can tell how clean a kitchen is by the condition of the bathrooms (I waitressed for 20 yrs). I had asked for extra cream for my coffee, and when it arrived it was filled to the top with cofee, but "poof", waitress was gone (the place was NOT busy, being it was 9:30 am). Probably 15 minutes later an older woman came and acted like nobody was going to take oour order so she would...I wanted 3 eggs and bacon. That's all. She said I couldn't get one egg cause they come in 2's. I said, "can't you just charge for an extra egg"? Nope, needed to order 4 eggs. My daughter wanted a moons over my hammy sandwich. 40 minutes later, nobody came to refill my coffe cup, or explain why we were not getting our food. Waitresses walked around and wouldn't make eye contact. The people in the booth behind us left without their food. I finally put a $5 bill onn the table for my one cup of coffe and mmy daughter's orange juice (ONLY because it was the only cash I had on me, and I didn't want to be arrested for non-payment). While walking behind the blg to our cars, i saw a woman and guy smoking with Denny uniforms on. I asked the woman if there was a manager I could speak to...she identified herself as the manager and asked what the problem was. I started with the service and then the disgusting bathroom, and she replied "Oh, that must have just happened because I've been in ther numerous times today". I said the f loor was so sticky, my shoes are still sticky...we went to IHOP, and I'm out $5 for a HORRIBLE EXPERIENCE I PAID FOR!
MAKE IT RIGHT! HIRE A NEW MANAGER AND STAFF. I want my money back!

On Friday the 5th I took my family to Denny's on E. street in chula vista Ca, for dinner and the food was great so was the service. After the meal we left and headed home. Upon arriving home I couldn't find my headphones to my phone. I asked my daughter and she said she left them sitting on the table. We went back to the restraunt and was no more than 15 minutes, the manager said the tables were clean and the last shift usually turns property in. This time they didn't turn in anything to lost and found. The last shift had gone home and they couldn't contact them. Me and my family have been going to Denny's for years and nothing has ever happened like this when forgetting something. The headphones were a gift and cost almost $200. The manager said he will ask if anyone has found them.

I am a regular customer at Denny's and frequently order dinner from the senior menu. A choice of soup or salad is included with all of the senior dinners. I ordered the senior turkey and dressing dinner fron the current seasonal menu and assumed that soup or salad was included as it is with every other senior dinner. WRONG! The server returned to my table and said that the turkey was the only senior dinner that does not include soup or salad.
My complaint is that the menu needs to indicate that soup or salad is not included with the senior turkey dinner since this is a deviation from the usual menu. I am quite sure that I am not the only one that assumed soup or salad was included with the senior turkey dinner as it is with all other senior dinners. A simple disclaimer on the menu would have kept me from getting upset and leaving the restaurant without having a meal.

I seriously love dennys but when im budgeting every dollar for a trip im taking and dennys suprises me with $2.65 for a small glaas of milk & i had 2 of them. Just felt like i got ripped off since for one more dollar i could have bought a gallon

Good morning! I am a 55 year old male who has had a lifetime of wonderful service from the Denny's restaurant around the country until last nite. I retired from the City of Detroit in the year of 2008 and moved to belvidere illinios , Any state we flew too for conferences we made sure that there was a Dennys close buy. We made sure our hotels were located close to a Dennys restaurant. In 2008 we found a Dennys on east State street in Rockford Illinois Wonderful Staff, Wonderful Service, Wonderful food, A wonderful time, This was me and my wife date spot anytime anyday . Until last nite! They have changed Managers but the one last nite was the worst one that we encountered . The procedure of table assignment has changed to a fault the you lady name Stella took our names ands told us that there was a 15-20 minute wait wrote our name down on a sign-in sheet , Ok we said this must be something new . but we counted more than twelve empty tables, Than a White gentleman came in 2 minutes behind us and commented on stellas wig. And she quoted oh you like it and his name did not go on the list. He went and seated his self while the line grew at the door. The manager seen what had happened and came and found us a table out of many tables after 10 minutes of waiting. The manager took our orders, I decided to try the all you can eat fish for the first time and my wife ordered the hamburger combo. We never waited longer than 10 minutes for any kind of breakfast, lunch , or dinner and or dessert that we ordered. Last nite 30minutes and no waitress until the bill, The order of fish came with four fish sticks mash potatoes and corn. No pop refill or water. The manager told me that she hada put in another order of fish for my all you can eat order OK! maybe she noticed that she had treated us wrong in service.Qk 10-15-25 minutes pasted no fish ,no refills . I told the wife lets go its horrible service in here. Then the waitress came and said oh ill be back to fill you water and sprite and she had 1 fish stick in her and and said this is your all you can eat fish that the manager had put in. What a insult to the menu it states all you can eat fish on Fridays . I got up told my wife lets go. What a insult , Horible service,food,Manager. Stella asked how was the service and food and I told her horrible. Afetr we went to the car we were parked in front of the window the managers came out from hiding and here and Stella had a laughing good time. We will never go back to a Dennys restaurant if this is the service that you are now offering your customers you keep. You will be the topic of my Sermon Sunday Titled God is the only Service that will forever please you man will let you down.

Thsi restaurant has the worst service of any Denny's I have been to. I was just in there and left( right behind another couple that left) There were 2 tables of 6 and 2 tables of 2 in there. it took 10 minutes to get a coffee, and it was brought to me on a small dinner plate with the coffe spilled on it. He took it back, I waited another 5 minutes,no coffee and no order! I have gone in there around 6 at night, with one guy only working! I am not kidding, this place is terribly run. I drove to the Dr nys on State street, Santa Barbara..this one is a gem.

We went to Denny's on North State Line Ave in Texarkana, Ark. There was no one to seat us to start with. We finally took a booth. The booths around us were dirty. Even though there were few people there. No one waited on us. The dish washer eventually brought us menus.

We never received water or had our order taken. One waitress took water to one table. The other stood at the register and talked to her friends. The first one then took a cell phone call and never got up again. Eventually my wife and I, as well as another customer got up and walked out.

We ate at a competitor across the street. They said they got a lot of business that way. It was 5AM on a Sunday morning andwe wasted 30-45 Moises of our time. No more Denny's for us.

3-15-13. Myself along with a few close friends went to Denny's Because its the local hangout at night. We all have our own conversations an the manger kicked out my friend because the server which we had was doing a terrible service.

So we were talking about it in a calm respectful manner and we get kicked out due to the manager being rude instead of talking to us. I come to dennys several days out of the week, I've never nor my friends/family have never been disrespectful at all.

3-22-13. I have the Denny's app, which is free that Denny's offer on the iPhone. Everytime we come to dennys we check in, along whenever I travel. The same manager that kicked us out before, again came up as we was leaving an paying out being rude, over talking us an saying we was cheating an scamming the app.

Okay we'll if you check in you get free food, drink,dessert,etc. well we was using it. End of story why aren't we allowed to use the app whenever it's offered.

Denny's Seagoville Texas

Today was the worst experience I have ever had at a Denny's Restaurant before! When I came in the GM was taking a smoke break in the front right next to the door & followed us in only to begin yelling at the employees to take our orders. Every employee was new with exception to only a couple & boy did they seem stressed. He took our order, and had a unexceptional attitude. We ordered the build your own burgers and some pancake puppies, waited about 30-40 minutes for two burgers! Our FOOD sat on the counter for at least 10 minutes and to make that worse the pancake puppies that were given out the first time were about as dark as the jet black box that they served them in. When asked politely could they redo them, the chef agreed but the general manager went on a wild tangent on me & an employee!!! He stepped in the kitchen, held the batter bucket up and said "this is why they are dark, but I will still cook them". Everyone began to look at him in a crazed manner. Within 2 minutes tossed some up in a to go box with a complete disregard for who may have been on the other side. The puppies were only browned just a tad on the outside and completely undone on the inside!!!!!!!!!!!!!!!!!!!!!!!!! Wow thanks Mr. Mamul for the best late night dinner & customer service I have ever had! *sarcastically said in every instance*

Just had the worst experience ever at a Dennys. Waitress very rude and did not get order right. Tried to blame it on us to the manager. Said already put order in and could not change 3 orders of french toast to french toast meal (had added each side as al la cart). Meals oredered with toast did not receive toast until meal completely eaten, did not receive grits or hash browns on 3 meals until half of what was brought out was eaten. Six people had water, one had coffee and one dr pepper. When asked for refills, waitress brought out 1 glass of water and the cup of coffee. When other 5 asked for water waitress said " I haven't even waited on that table yet! Will get you a pitcher of water to keep on table, just don't make a mess"..ages at table ranged from 15 to 66 years of age. What an insult to injury. Daughter had to go up to cash register to finally get the toast. When waitress brought 2 of tickets to table, told manager was still trying to figure out the wrong orders on third ticket (1 1/2 hrs. after order taken), then proceeded outside to "smoke". At least 10 more minutes of waiting. the waitress came back inside and ask if we needed anything. When reminded waiting for 3rd ticket, she went to register and rang up a receipt and gave a $6.00 coupon to be used later because couldnot figure out how to "fix " what she had put in. Yes, it was a very busy night after Friday night HS football, but no excuse for rudeness or bad service. The waitress made excuses to the whole section we sat in that she was in charge of. Would leave in middle of taking orders because she would remember what she was suppose to already have done! Our table of 8 would not even had gotten silverware if it had not been for another waitress seeing our needs when food brought out! Manager was not seen in the 2 hours we were in Denneys except for when waitress brought her to table to see if order could be corrected after waitress put it in, useless!!!! The Denneys I'm complaining on in on East Dixon Blvd., Shelby, N.C. which my family has been going to since it has been open. Will probably try The Waffle House from now on.

When walking in this morning into the dennys located at 9545 W Flagler st I was prepared to wait for a table as well as for my food but I was not prepared to be skipped while waiting for a table because the gentleman at front serving as the host was calling the wrong name or to be treated as if I was out of line for pointing out that my husband, young child and I were skipped. Nor was I prepared to wait while sitting at the table for over 20 minutes to be acknowledged by a waitress who's walked by our table at least 10 times now or to have to flag down a bus boy just to get a glass of water. I understand that they are busy but at the very least I expected to be acknowledged and told that they would be with me soon. It has now been 30 minutes and throughout the process of my writing this message I have yet to be tended to.

Really upsetting when the restaurant requires you to print up the coupons that are on my iPhone app when there is a code that they get from the app and they can enter it into the register without printing out a coupon. They had taken it before and entered it and now there is a sign on the door that they require a printed out coupon and will not accept coupons that are on the I phone without it being printed out....what is the sense in having the app then in the first place especially for us that have no printer. Wish Dennys would get together on this and before offering anything like this all need to agree to it....in the beginning some had not even heard about the app and had to ask th to inquire about how the 50 states challenge works for their restaurant...I have 11 coupons on my app and cannot even use them now. I am so disappointed because I eat at dennys quite often and cannot take advantage of these coupons that I have earned. Makes me want to find a different eating establishment that will stand behind their offers.

Early one morning, about three weeks ago I was having breakfast at Denny' located at 11320 North Freeway Houston, Texas 77037. I was sitting at the counter eating breakfast when a young black employee came out from the back kitchen removing his dirty uniform shirt and tossed it on the counter where I was eating.This employee was waiting for his ride home. Please train him, his actions were rude and nasty. Also on 5/1/2013 I had breakfast and find some of your Spanish speaking staff to be very unfriendly . I used to go to this location very often because I live near by and the food and service was great but I find that the Hispanic wait staff is not very friendly. I see that they don't like to greet customers as they walk in. I believe that this is something in their culture that they do not do. I also am Hispanic and I find your Hispanic staff unfriendly.

I ordered a simple grilled cheese sandwich with fries. What I got was two pieces of buttered toast with a slice of cold cheese, straight from the refrigerator, of course, in the middle. The fries were less than half cooked. All of this was served without silverware and a napkin. Despite asking for them. And the manager was "awfully busy right now so she can't take your complaint. She also won't get any more of my business.

My family and I was going to eat at Denny's in Franklin, Ky. We were waiting to be seated and no one even acknowledged we were even there. After about 20 minutes or so, the people that came in right in front of us was taken to their seats and then the hostess came to us and told us we were goingto have to wait til they had time to clean tables and it will be at least another 15 mins . There were a dozen plus tables empty and wasn't any reason to make us wait any longer. I told her we were not waiting and she acted happy we weren't. Well Denny's, I am sure Cracker Barrel was glad to get our $50.OO plus. You need to give your employee some training in customer satisfaction. This happen March 17, 2013 about 1pm

on 2/12/2013 my grandmother and I came into Denny's located at 110 Bonita RD Chula Vista, CA 91910 . I was served food off of a dirty plate. i noticed it after i had consumed almost a majority of my food. once i noticed it i brought it to the waitress attention. I specifically told her this is how people get food poison. They removed the fee for that item i purchased, but we honestly we do not know if every plate we ate off of was dirty as to the silverware. i noticed dried up green stuff under may pancakes. if i didn't remove my pancakes to another plate i wouldn't of know that i was eating off a dirty plate. I am curious that when the plate was plated did the chef see that the plate was dirty? i felt the whole bill should of been dismissed and we should of got a gift card to eat a free meal at our leisure, at any location we chose. i haven't called the health department yet because i wanted to address this issue with your company first. Thanks , Angela order#617971 table 16 guest 2 server Alejandra D. i do not blame he server as much as i blame the person who plated the plates.

Me and my wife sat in the parking lot 8/17/2023 about 7:30sm a car pulls up you can't see in our windows so we watched a female passenger and a man driver drinking little wine bottles. To my surprise the passenger was a waitress at Dennys. I'm a business owner myself. This real disturbed me while they drank wine an used the n word about 100 times. The passenger get out and she's a server. I tell my wife let's go sit in her section. Not only did she smell like a bar her additive was crazy. we heard her cursing under her breath every time she walked away. She had a cell phone that kept ringing that was more important to her. That's sad I would never hire someone to represent my company like that. Her name was Natasha Jackson. The alcohol on her breath was so loud it ruined our appetite. Our kids were disappointed in the service. We got ready to leave we hear naytasha threatened an other waitress there. The other waitress had tears coming down her face. Thank you. Worst drunk waitress.

None of our three orders were received correctly. One order was T-Bone/Shrimp. Her order had no shrimp., and the steak was well done not medium rare. My order was Sr. Shrimp,green beans, mashed potatoes, country gravy and soup. My husband ordered Sr. Country Fried Steak, Mashed Potatoes, Corn, Soup. My Husband and I had to switch veggies. Our soups were all luke warm, and my potatoes were cold by the time I got the gravy.

I realize the server was new, but she did have a trainer, and the restaurant was not busy at all for a Friday Night @ 7:30 pm. I know the order
didn't go in the computer correctly as the check had an open item for $2.00 and when I asked what the charge was for they said that was the amount added for the shrimp on the T-Bone Steak Dinner. In other words to whole order went in incorrectly.

on 2/12/2013 my grandmother and I came into Denny's located at 110 Bonita RD Chula Vista, CA 91910 . I was served food off of a dirty plate. i noticed it after i had consumed almost a majority of my food. once i noticed it i brought it to the waitress attention. I specifically told her this is how people get food poison. They removed the fee for that item i purchased, but we honestly we do not know if every plate we ate off of was dirty as to the silverware. i noticed dried up green stuff under may pancakes. if i didn't remove my pancakes to another plate i wouldn't of know that i was eating off a dirty plate. I am curious that when the plate was plated did the chef see that the plate was dirty? i felt the whole bill should of been dismissed and we should of got a gift card to eat a free meal at our leisure, at any location we chose. i haven't called the health department yet because i wanted to address this issue with your company first. Thanks , Angela order#617971 table 16 guest 2 server Alejandra D. i do not blame he server as much as i blame the person who plated the plates.

The wireless internet service for Denny's restaurants in the Columbia,SC area has not been working for over a month now. This service is provided to Denny's by TurnKey Solutions. ALL customers with laptops or tablets are unable to get past the login screen, indicating a network problem affecting several locations causes by software failure or corruption or physical failure of a router or server at a regional level.

The manager of the store on Fairfield Rd. in Columbia has made several efforts to get this looked into by Turnkey Solutions, who don't take this matter seriously because she isn't a networking or IT specialist. Well I am one. This problem is causing a lot of dissatisfaction among regular customers and truck drivers who expect a working internet connection at Denny's nationwide.

It's also costing the restaurant to lose customers, and money. Prompt attention to this matter at the corporate level would be greatly appreciated.

To who it concern myself and some friends come to eat last night to the Denny's on Atlantic blvd. What we got was a dirty place servers out front smoking in front. Server Kim uniform is so dirty how could a business let a server work there, I watched her pick shit up and not was her hands. Then she rubbed her hands on her clothes then fixed a customer something to drink. The night time manager looked stone she didn't care the place was dirty. Them my friend asked a server name Kristen something to drink she never came back but was spending time at some table on one side which only had one person on it. Overall will not recommend this place to no one but will put it out to people that this the worst place to go at night. Bravo to the black male server. On Thursday night for taking care of his customer and getting my other friend a glass of water. I think his name was Kenron

My husband and I recently toured the USA for six weeks and ate several times at different Denny's. On Friday January 31st we were in Pecos, Texas (store #8584)and had the worst meal and service of our extended holiday. First, the restaurant was dirty, service was slow. Our waiter was much more concerned with visiting with other tables. I ordered a salad and received a dinner salad (on a hot plate) with about one cup of dressing on top. You couldn't see the salad for the dressing. When I asked for a salad with dressing on the side, I had to ask for it again after my meal came. I ordered a "hot platter" meal that was served on a regular plate and very, very greasy. My husband ordered spaghetti that was dried and cold. The managers comment was "we're short of staff and busy". We visit Denny's quite regular and I have never encountered a restaurant such as this and I think it is a disgrace to the franchise name of "Dennys". I would hope that a regional manager pay a surprise visit to this franchise.

While sitting at the counter, condensation from the air vent above dropped onto my food. I tried to share what had happened with the Manager, Kathy. Who told me I shouldn't have been sit there. I said I sit there no knowing there was a problem and I thought she would like to know since it was a health safety issue. She walked away and wouldn't talk to me. I was not impressed.



Disclaimer: This complaint was submitted by John Huff on 08/31/2013 at IP address 70.136.12.67 using our Dennys Restaurant #8817 Bolingbrook, IL complaint form. This opinions contained in this Dennys Restaurant #8817 Bolingbrook, IL customer review titled, "Manager not interested" do not reflect the opinions of this website.

I had breakfast with my a friend this morning at Denny's. I was repulsed by the dirty plate my breakfast was served on.
I notified my waitress that my plate was dirty, she could see that it was indeed dirty, she said that she was sorry about that and told me that she would get me a fresh one. I watched as she sent my plate back to the kitchen, a minute or so later she returned with my breakfast not freshly made but transferred to a different plate, needless to say I couldn't eat the recycled breakfast. I informed the cashier about this incident, she said the manager was not available, I told her that this was a health risk to say the least I told her she gave my my change and told me to have a nice day.
This is not my first bad experience with Denny's but I assure you it is my last. I am looking into filing a complaint with the health Department, cross contamination was a risk if I had eaten this food.

Today (1-23-2012) at 3:00 p.m. we visited Denny's on 46 in Sanford, FL. We ordered our drinks and just rec'd them and
this man started spraying the whole dining room. It was a sprayer like you would use outside and a lady held the hose as
he sprayed. When she went by our table she looked at me and gave me a big smile. Our throats made it hard to breeze so
we got up and left and went to Denny's on 436 in Altamonte Springs in FL and the restaurant was beautiful and the service
was great and the food was excellent.

I have never in my life had something like this happen. There were several employees around and no one said a thing.
We are seniors and we eat out every day and this was jut uncalled for.

I was in your restaurant in Anderson SC appx 1 week ago and ordered a meat ball sub. They took my order and came back out to tell me that they do not have any meat balls in stock. I understood and changed my order. I went back to the same Dennys today and ordered an appetizer sampler only to be told that they are all out of cheese sticks. I once again had to change my order and got chicken fingers only to be told there was no honey mustard. To me this is an issue. Its obvious that it is a busy place but I can think of several other all night restaurants that never ever have said they are out of food. I think it may be a good idea to look at management because i know they just got a new manager and then all this began to happen. Thanks

This past sunday my family and I decided to have lunch at dennys located at 3580 S wadsworth Lakewood CO. we had a decent dinning experience but when we left the restaurant it was when we realize how dishonest the employees were. My son was playing with his IPod after he finished his meal, got up and went on to the restrooms. We left not knowing he had left his iPod behind, as we got to the car within two minutes we realized he had left it in the restaurant. We went back to check the table and it was gone. (Also the tip was gone, and the table wasclean) When we asked the staff about it they said they hadn't seen it. But its imposible that within two minutes and after they cleaned the table for no one to see anything. I am not expecting for Denny s to pay for my son ipod because at the end it was his mistake for not taking care of his belongings but I do expect for dennys to hire honest employees. In hard times like this the restaurant should be trying to keep customers happy so they can keep their businesses, as for me and my family we are never returning to a Dennys.

I came in to Denny's today around noon (October 21 2012) and ordered a half order of nachos. Its What I always get when I come there. The food that I received was repulsive. I didn't eat it I hate to complain and be a burden but I aske for a new order. I have a picture of the food I received. There was huge plate of semi soft chips. On the far side of the plate was a small blob of meat and a tiny blob of cheese and salsa. It was enough for maybe 3 chips.

I was shocked the waitress sat this plate down and was content with it. Me and my friend whom I was dining with we're shocked and just stated for a few moments. Then when I went check out I walked up to the register because we waited about 45 minutes for our check that never came. I asked the waitress politely for it after eating. I do understand she was busy.

When I checked out my bill was for a regular full order of nachos. I was so upset an displeased I just paid my bill and walked out. I am strongly disappointed with the services I received today and now have a new view of Denny's.

-mary say

dennys in las cruces,it seems to go nowhere tp speak or tell concerns to the management.there is favoritism withn management.employees living with the management.so they get hours and a paycheck.other employee dating the person who lives with management,who hangs out with the other manager getting other employees hours and extra hours to get a paycheck. our gm is best friends and hangs out with a server who is not even 21 yetand gets hours and a paycheck.employees that work their butts off get nothing but cut hours and hassels.employees taking breaks longer than they should no write-ups.employees constantly late no write ups because they are friends to management,while other employees who come in late get threatened to be written up.a manager who openly states he hates his job and doesn't want to be a manger. no professionalism or fairness in this restaurant.customers openly complain about the management.

We arrived at the Denny's store number 8633, at 1305. E. Monte Cristo Road, Edinburg, Tx. Flying J at 9:30 pm on Jan. 18, 2013. There were 6 in our group. We were seated then waited 15 minutes before a server came to the table, the business was not busy. After our order was taken, we waited 30 minutes and then asked where our food was and the server said they were waiting on the cooks. Another 15 minutes and part of the food came out, but it wasn't right, still no silverware. We had to get our silverware ourselves from a tray. 10 more minutes some more of the orders come. We have complained to manager, he comes back and writes down what we are missing, another waitress comes over and asks what we are missing. 10 minutes more food comes, but some of it is wrong. They do not fill water glasses, but when they finally did, the glass they brought back were dirty with yellow water in one and a lemon seed and debris in the bottom. Another 10 minutes the rest of the food comes after telling 3 different people what we were missing. Altogether we were there 2 hours!!! I had ordered a hush puppy sundae and it took an hour and a half to get it. Then the hush puppies were fried in old grease. Then the manager only was going to give us our AARP discount, I argued and finally he gave us 50% off. It should have been FREE.