Denny's Complaints Continued... (Page 4)

I live in Alberta, Canada and vacation in Florida for over four months every year. When we drive down and back we always make a point of stopping at a Denny's for a meal. The food is the same from one location to another and we can always expect a comfortable and satisfying meal.
Today my wife and I along with two friends stopped at the Titusville Denny's located in the Ramada at approximately noon for a light lunch. There were about a dozen tables occupied and none with more than four patrons. The drink order was taken quickly but it took a longer time to place the order of one chili dish, one senior cheese sandwich and one moons over my hammy. Another long wait and eventually the order arrived. The moons dish was perfect, the chili was cold and the cheese sandwich was so cold it had congealed. Those orders were sent back and obviously "nuked" as the chili had localized hot patches and the cheese sandwich was like cardboard. Over an hour passed before we actually got the order. Two cooks were on and observations showed the waitresses were not at fault as the orders took so very long to be produced. The waitress did mention they has past problems with the heaters. We did raise a concern with the manager who told us that she had actually been in the cook area helping the cooks. Dripping vents from the air conditioner, a poor manager and inept cooks do not inspire us to ever return.

My fiancé and I went to the Denny's in Belleville IL. located on route 15 and 255. It was the worse service ever. We got there around 11:00pm and took a little longer to order but not bad. I should of thought that the security officer standing by the front asking how many to be seated was strange in the first place. All the customers and help were African American and we were the only Caucasian but that didn't bother me at first.

I'd say we ordered around 11:10pm we placed our order consisting of breakfast food. We ended up leaving at 11:50pm still without our order. The waitresses seemed to cater to everyone else except us and kept telling us our food is on the way but never showed. People that came in after us were getting food before us. I felt as though since we were the only Caucasians in the restaurant we were the rosa parks of this establishment.

I will never go back to this Denny's. this manager should be fired. I love Denny's food but this experience has given me a bad taste in my mouth.

I am/was a frequent customer for about ten years at your Mechanicsburg, PA store. Over the years this store has gone up and down in quality but recently it is at an all time low due to many valuable employees leaving the store or quitting Denny's altogether. Current management there is horrible and the waitstaff leaves much to be desired both in skill and personality. Current management has no idea how your 50 States app works and told me I could not use any discounts or free items because the promotion had ended when in fact it continues until June 03, 2013. The menu portion has ended but the discounts and check ins have not. She was a newer girl and was really rude to me and my guests. I had rather poor service but it turned rude and upsetting when the manager informed me I could not use my app coupon for Denny's 50 State Challenge because it was over. I told her my app said it was still valid and I showed her my coupon on my phone that said it was valid until the next day. She then started slamming stuff around and told me that she was doing this for me one time and that's it. She told me to delete my app and I told her I certainly would because after ten years of coming there, I would not be back. She was incredbly rude about the whole thing especially since this is a pretty big promotion to be MISINFORMED about! Makes me wonder how she treats her employees. It's incredibly sad that a year ago this restaurant was doing so well and now it is so bad. It has become dirty, unfriendly and I don't think I'll be returning especially since there are so many other restaurants nearby that are consumer friendly.

On my last visit to Denny's restaurant in Columbia MO my fiancee and I were seated and asked what we would like to drink. I ordered decaf and he ordered strawberry lemonade. He recieved his drink while I recieved nothing. After waiting for someone to take our order for more than 30 minutes I walked out. Several wait staff people walked by us or stood around doing nothing but did not wait on us. The manager spent the majority of his time on the phone. We used to regular customers there of at least once a week. I would have been more understanding had the restaurant been busy but there were only two other tables.

In Sunbury, oh my food took 45 minutes to be served. Breakfast food at that. Then the food was undercooked because they had realized they lost the order. Had to send hash browns back. When the waitress brought them back I was finished eating. Then they tried to charge me for the darn things. Not only did they not apologize they acted as if I was in the wrong! The whole time I was waiting my waitress never once came by. I had to call for her all 3 times I needed something. Not only will I not darken another Denny's door I will make it my mission to deter anyone I can from going there. This is the worst I have ever been treated by restaurant personnel in my 47 years.

My parents have frequented a local Denny's for years. That was up until 5 weeks ago when my dad passed away. I also, there son had frequented this restaurant with them as well as continued taking my mother in there since my dad has passed. Now the only way my mother can get to this restaurant is by me because she is wheel chair bound. In my frequenting this restaurant with my mother I had met this waitress. I had asked her out and we had dated for approximately 3 1/2 months. We had since broke up. Approximately a month ago I went in for breakfast and requested to sit in a different servers section not to have any contact with my ex-girlfriend. I left without incident. After my ex got off of her shift she went to the police department and filed a complaint That I was harassing her. they had contacted me by phone and stated I was know longer allowed to go up there when she was working. 3 weeks later, but not the first, I took my mother up there knowing what the ex's shift is, took her there on her day off. We went in there and was seated by one of our regular waitresses. Approximately ten minutes later we found out by our waitress my ex was called in to manage and that she believed my ex called the police on me. I immediately got my mother in her wheel chair and took her back out to the car. Just as I got her in it 3 police cars surrounde

My husband and I eat at dennys (store #6861) all the time and last night we went there to get some dinner and it took the cook 25 minutes to get our food out to us and there was only one other couple in there eating right before us! Each time we go there its always a hassle either getting our coffee or getting our food cooked properly and the service is so bad and there are always people in there causing fights that come from the Buzz bar and last night there was a guy that come in that was drunk and was demanding service and got rude and ignorant with a lady out that just came in to eat because she was standing in his way and your employees did nothing to help the lady. The man had actually cursed the elder lady and she was very upset and my husband had said something to the man about being rude to a woman in front of him and the man then threatened my husband to beat him up and none of your employees did anything about it except tell the man to sit down and be quiet. If it was properly handled which it wasnt the man who was being a nuisance should have been asked to leave but he wasnt so i really dont think we will be back there to eat at your restuarant again.

Restaurant #8682 was a quick stop for a salad. Worst decision ever!!! While the server was pleasant enough, her attention to detail sucked!!!! I ordered the Dixie Fried Chicken salad with holding the onions while opting to have the cheese and the salad dressing on the side. My order was to go, not to dine in. When I received the order, the cheese and the dressing were on the top in a different container which fooled me, because once I got to my destination ans opened the container I was very upset to say the least. My salad was flooded with dressing , so much so I barely saw any foliage. The chicken was so hard and dry and minced up so tiny it might as well have been bacon bits!!! The lettuce was soft and mushy and had a lot of brown spots all over!!!! The salad was disgusting and a waste of $10.

On May 6, 2013. We went to our usual Denny's Resturaunt at 3096 Aloma Ave, Winter Park Fl. for a late breakfast. It was very empty but it was Monday. We were promptly seated then the issues started. A waiter named John, and a waitress name terry were working We were seated in John's sections, but after 20 minutes wait Terry came over to see what drinks we would like, We explained we also wanted to order. She took our orders, no conversation, suggestions or anything , 15 minutes go bye again and then John comes over to take our drink order. We explained Terry had already taken our complete order.

10 more minutes to get our Sweet Tea and Coffee. In the mean time a table behind us has 3 adults and 3 kids trying to speak with Terry because their order is all messed up and what they did get right was COLD. She didn't do anything (whether she new how or what to ask she sent Manager over) He didn't even apologize or ask he could get anything else or refire the food. he just stood there. he walks away and they all walked out. Well our food had still nto come and we are getting ready to get up and walk out. Nobody came by to ask how things were, or offer more coffee or anything.

It was like watching everything in slow motion. Nobody cleaned tables, reset tables or anything. After what seems like an eternity or our food finally comes after sitting up on hot plates waiting for somebody to deliver it. We get our food and are more dissappointed,y i could only eat my hashbrowns and coffee, everything was cold. My husband was so hungry he ate, but i couldn't Terry the waitress comes by to give check, she says, "here's your check, when ready pay at register" No questions about how is food or anything.

So from the time our order was placed in the machine, and we got the check 48 mnutes had passed not taking into consideration all the time before our order. We are weekly visitors on the weekends at this Denny,bu tnow i don't know if i will even return. We asked to speak with the Store Manager when we went to the register and hes like what do you want me to do, he took only $3,00 off our check, He didn't care or anything. I was expecting my meal at least to be taken off, but just $3.00. It will be along time till i even consider going back to Denny's.

Good Morning, I would like to put a complain on the Dennys located in El Paso, Tx on 9567 Dyer st 79924. My family and I went in for breakfast today on the 14 of January 2013, and the staff treated us horrible we waited in the lobby for 5 minutes, finally the lady at the register told us to sit where ever. She seemed like she didn't want to be at work which is clearly not our fault.

We sat at a booth and were waiting for a waitress which never came to welcome us, nor give us menus . We waited for a good 10 minutes and the waitresses were helping all the other tables except ours. After noticing that we were not getting service my family and I got up and left.

This experience gave me a different perspective of the restaurant and more than likely I would not go to a Denny's again. My suggestion is to hire more enthusiastic staff that are happy they have a job instead of people that dread going to work and take it out of the customers.

We sat down to order and were told the coffee was not ready (at 4:30 Dinner) after ordering 2 tables whom came in after we did were served. After waiting almost an hour we left without being served our dinner (only eggs ) we did get our drinks after waiting for the coffee to brew for 5 minutes! But the wait staff had lots of time talk talk with each other as well as friends who did get served!

I went to Dennys because I have been told how wonderful they are. I ordered fish a new item on the menu this was a Sunday afternoon. the waitress said they were out of fish. So I ordered something else. she never came back to see how it was I wanted a refill on my water witch I never got. I will not be giving anyone a good review on Dennys.

Me and my mom wanted to check out the new Denny's, and we got there about8:45 am. We ordered pancakes and Moons over my Ham, It took 25 min. to get our breakfast. I had to wave down a waiter for more coffee HIS name was Luis i do be leave.couldn't get eye contact with our waitress . I did not get her name ( but she had red hair). Our waitress didn"t even come over to see how we was doing. As we was waiting for our bill, i noticed Deana, another waitress as i had told my mom i wish we had her... She had checked on her customers and also apologized to them for not bringing them coffee. She was working clean on the other side of the room., plus where i was.Don't get me wrong We will not stop going to Denny"s. Just wanted to try the new one. I was not impressed with the manager ether. i had told him i was very impressed with Deana and he said i was just saying that, she's probably your daughter. i have 4 boys no Daughters . i wanted to tell him about our service and he snickered and left. REALLY. The food was blaw, I over looked it sense the grill still needs to be brook in. i was a waitress for 20 yrs and i started at 17. So i know good waitresses. i didn't have any money to tip Luis for being so kind with a smile. i had ask the cashier if i could leave a tip on my credit card for Luis and she said no. she was a Jewel also. So i didn't leave a tip. Felt bad, but oh well. I do not have The ID # for her. i have a receipt only. I hope you don"t just throw this under the rug.

On 1-14-2015 I ate at the Denny's in west Memphis Arkansas that is I the flying j truckstop. I wasn't greeted whatsoever... And then had to wait over 10 minutes to place my drink order. Stellar service indeed!! Then when I placed my order.. I seemed to have aggravated the very rude and RACIST girl.. As she muttered "white motherfucker" walking away. Never again will I step foot in this or any other Denny's..

I slipped and fell in their store. They didn't check to see if I was ok. They all just all called me a laid and walked away.

This last week my wife and I were eating at Denny’s off of White Bear Ave just across from Maplewood Mall, MN. When a person behind my wife took a couple puffs off his e-cigarette. It was just like someone was setting on your chest. When I did make eye contact with that person then he put it away. But the vapors and smell was in the air for everyone else to enjoy. I did call this complaint in and was told your policy was not against anyone smoking them. If you would please take a good look at this web site. It was on national TV so a lot of people had to see it if not glued to a ball game.

My wife and I went to Denny’s in Hemet, CA #7081. March 27th 2014. I had “cowboy steak” with hash brown and pancake sides with coffee included. Meal was excellent as it always is. Service was excellent. However we didn’t finish our orders, so we asked for “2 doggie bags”.. waitress brought them. We boxed them. I paid the bill , went to restroom , then went to table to leave tip and pick up doggie bags.. They were gone. I went to the manager and asked for them. She came back and told me they had been thrown away. I am very sad and disappointed. I have been a customer of Denny’s for over 40 years. I feel I should have coupons for our next meals at Denny’s. Thank you. Clifford Allen 435 Northwood Avenue, Banning, CA 92220.

My husband and I love Denny’s and always treated very nicely but not today. First of all, we had to wait to be seated. Not too crowded but still had to wait. We were placed into a booth where the seats were torn. We got up and moved to the next cleaner/nicer table. Our waitress left to get us coffee which we had to wait for some time.

Our waitress then seated two more people across the way from us . She then returned to give them their drinks but we never got ours. We got up to leave when she approached us and told us a new pot was brewing. Why didn’t she come back to tell us that? We do believe that was a down right lie. I asked for the manager and when she came out the first thing she told us was “Well you changed seats, didn’t you? Why did that matter. I told her the reason we changed because the seat was all torn and broken. The manager was not nice to us at all. Whatever happened to the customer comes first?

The gentleman that is usually the manager we see, is very very nice and we know he would have handled the situation differently. Makes you wonder, how this woman got to be the manager as she was not very clean looking. We left knowing we will never return to that Denny’s again. The manager left and picked up for the waitress and blaming us for changing seats. Shame on that manager and blaming us when the blame should have been put on the waitress who failed to return with our coffee. Put the blame where the blame should be. Thought Denny’s should be made aware of this situation. Also maybe take a run over there and see that it definitely needs a good cleaning.

restaurant # 6425 The first complaint is we found a hair in our dish, second is there was no toilet paper in the womens handicapped stall, third was the sink in the ladies room was ready to fall off the wall, and last but not least the manager did not even offer an apology for all these flaws or give us a break on the price, very very very rude of her, she should be fired!!!!!!!!!!!!!

Restaurant #8006 14697 Duval Rd, Jacksonville, Fl 3261. The grits was cold, the entire meal was not at serving temperature my wife meal was not fit for human cosumption. Restroom dirty. Parking area was filty, dumpter running over uncovered very unpleasant view. My wife insisted that we leave a three ($3.00) dollar tip. The cost of the meal was sixteen dollars and ninty-eight cent ($16.98). With tax eighteen dollars and seventeen cents ($18.17). We had table grace over the food and left it on the table. Thanks in advance for helping me with Denny's contact information.

When we entered the restaurant, the wait was not long to be seated. Once we were seated, after about 10 minutes, I had to ask for a waiter so we could order silverware,drinks and food. It took 10 minutes to get our drinks and another 20 minutes to get our silverware and food. Our food was incorrect and we had to go and get the waiter to let him know. About 10 minutes later he brought our correct order minus our toast. I did ask him for the toast and he said that it would be ready shortly. After we called the waiter to our table for our ticket, he brought the toast as we were walking to the cash register. During our entire visit to Denny’s we were watching the manager. (Kim) People were coming in asking for applications.

She was laughing and telling them that they were out of applications. We also noticed how much time she spent at the register laughing and flirting with the male customers, while being short with the female customers. She at NO time walked around checking on the employees or checked with any customers to see how things were going. There were several customers complaining about the service when I went to the register to pay for our food.. The manager was unconcerned (with her attitude) and rude. (short with words and unapologetic) Several employees had dirty and wrinkled cloths. I spoke to her with my concerns and she again appeared to be unconcerned. I asked for her managers name and number.

She gave me a number that I still have not been able to reach anyone on. This matter happened on 09/06/13 and today is 09/20/13. I called the restaurant today and spoke to Julia who asked Kim for her bosses number for a customer who had a complaint. Kim said” We can not give out that information.”This Denny’s is opening a new restaurant near Mack Road and Stockton Blvd. in Sacramento. I sure do hope that Kim is NOT the manager and that the employees are clean and have better customer service skills. Kim needs customer service training. She listens but does not hear customer concerns. I hope that whoever reads this takes a better role of customer satisfaction then Kim did.

My wife and I travel the I5 corridor quite often, visiting our children at college. We stop at Denny’s quite often, because it is familiar. Recently we have recieved poor food and service at quite a few of these restaraunts. We stopped in Gustine, today, at 5:00pm. The restaraunt was uncomfortably hot and the waitresses did not seem to know we were there. The service was very slow even though there was only 4 tables with customers at them. We were very displeased and may have to stop going to Denny’s all together!
Glenn Murray

About 2 weeks ago my fiance and I went to Dennys near Fort Myers Beach, ONE OF OUR FAVORITE PLACES TO EAT, we usually go at night but it was after a Drs appt and we were starved!! (This email is late because I had my son and I’ve been crazy with him.) We went in took a little over 15 minutes to JUST TAKE OUR DRINK ORDER, my fiance ordered a coffee, myself a Fanta, 19 minutes and 37 seconds later the server returns with a Dark soda and a coffee, He apologized and said he’d get my fanta my finance asked for sugar 21 minutes and 53 seconds later we got up and left the server sees us leaving and shrugs and says, “O well.” I turned around, being a manager myself knowing WITHOUT CUSTOMERS WE HAVE NO JOB, looked at him and said, “Words like that are uncalled for and inappropriate!” He smirked and continued with his current conversation with someone he apparently knew very well! I AM APPALLED WITH THIS TIME OF SERVICE I ASKED FOR A MANGER AFTER WAITING NEARLY 25 MINUTES I JUST GAVE UP AND LEFT I AM SURE THE MANAGER WAS NOT NOTIFIED THAT WE WANTED TO SPEAK WITH THEM!!! Sadly after this experience i am not sure if either of us will return to Denny’s! This guy didn’t even seem bothered with his actions!!!!
Sincerely,
Rebecca S.

I visited the Mobile hwy store in pensacola fl tonight. The serviceDennys or tell my colleagues we have to choose somewhere else to eat.ed good, we were quickly seated and order taken. The server brought our food out 2 grand slam sluggers. 1 meal was ok but the sausage ewasnt cooked, the second meal had undercooked eggs that were cooked barely over easy when over medium was ordered, the sausages were under cooked and the server never came back to the table. I couldn’t ask to have the eggs & hashbrowns redone because there was no longer service from any server or manager. I finally stopped a server who was able to give me my ticket and as she tossed it on my tabke she quickly hurried away.

I proceeded to the register where the manager was told he’s going to complain to corporate. She barked out my total and swiped my card and never asked what was wrong ir if they can do anything to make it better. She didn’t even give me my receipt fot $17.00 and change.

I travel a lot for work and I prefer Dennys and I hop but after this experience I will have rethink where I can have experience.

I hope that this is an isolated incident and I dont have to avoid dennys

went to Dennys on 82nd st Inpls, In…they dropped my cr card in a slit on the counter and it was locked in there,,,, the manager had no keys…called the gm she refused to come unlock it…the lock box was to be for cus complaints but there was no forms to fill out just an open slit on the counter where you pay!! They sd I would have to come back the next day!! What if that is the only source of income I had??

What I was on vacation or traveling to someplace on a time restraint?? The sd I would have to come back my daughter sd thats not exceptable we have to have her cr card back tonite they sd no one had a key but this gm girl…came back the next day drove 15 miles back and the manager isnt even there hes ( Travis ) hes running errands!! They are out of food and or supplies!! So I waited…finally he came because I sd im not leaving without my card!! he gave my card back and explained my issue with that process he couldnt have cared less,,,

never even offered me a glass of water or sorry for you drive back!! What business has no key for there” customer complaint box”? What gm expects you to leave your cr card there with them??What manager for a restaurant is running errands on there shift?? If I didnt get the card back I was going to call the police! Would you leave your cr card all night in some reataurant?? Worse thing they didnt even care…just leave it was the answer

My family and I were at Dennys in Yakima Wa and the server there, her name is Summer Wildflower, was talking about her Sexual Herpes and how she abandoned her husband and her children. Now I do not appreciate that kind of behavior around my family, especially at a public restaurant and I think that she should be fired. She acted also like a W**** taliking about all the guys that she went out with. We will never go there again and if you have any morals, neither will you.

My friends and I visited Denny’s in Evansville, Indiana on Wednesday night and had horrible service. Our waitress was not available most of the she hardly ever checked on us. Our drinks remained empty for up to 10 minutes without her refilling them. My fiancé asked for seasoned fries but got regular. I ordered an apple juice with my meal and it didn’t arrive until 5 minutes after my food arrived. When it arrived it did not look at all like apple juice, it looked like cloudy water. I couldn’t believe she would serve me that as apple juice. I could tell immediately that the syrup had ran out and it was mostly water. When I told her it was mostly water she said it came out of a machine so it was probably all like that. My daughters grilled cheese looked very unappetizing, it was burnt. My experience was one of the worst I’ve ever had at Denny’s.

Complaint regarding Denny’s in Belleville, Ill.. Several on-duty detectives with the Belleville Police Department dropped in to Denny’s while working on-duty. The detectives had their badges and their guns. I guess This bothered a patron who then complained to a manager, David Rice, who then complained to one of the detectives: Please take your gun to your car or leave.

As a patron who eats at Denny’s I will Never return to your restaurant because Denny’s doesn’t like the police. I live in Oaklawn, Il. And I have several Denny’s near my home and because your chain discriminates towards law enforcement that protects us I will choose a new place to fine with my family.

The Dennys at I-25 and Bijou in Colorado Springs, CO is the worst. At 9:30 am we went into Dennys for a simple breakfast. There were two people complaining at the front register about service and food. All the waitress could say was, sorry. There were two waitresses and the manager was serving food from the kitchen. We had an ll am doctors appointment. There was one table of eight and five tables of two, we were seated within a few minutes, it took twenty minutes to get a menu, then it took another twenty minutes to give our order, we were given one cup of coffee (two of us) and water. At 10:25 a.m. orders were coming out and going everywhere but to us. I approached the waitress and she said that their table top of 8 had thrown everything off and our order would be up in 10 to 15 minutes. I told her we would pay for the coffee and leave, she said the coffee was on the house. The manager in the kitchen had about 5 orders cancelled and more people were walking out than walking in, all because the Dennys could not handle this table of 8 guys. As we were leaving three people were waiting for some to go orders they had called in but were not ready, two other people were complaining about food and service, and the kitchen staff were standing around shooting the breeze, because all of their customers had left.

I will no longer dine at Dennys while traveling because I find it offensive that a police officer was allegedly denied entry because he was carrying a gun. If all guns were banned the only people carrying guns would be the criminals. I hope the word gets around to all the customers who would otherwise choose Dennys and they will find someplace else to dine where common sense is the norm . Criminals will come in Dennys armed . When this happens you may wish someone would notify the police who carries guns to protect You. Stupid, Stupid, Stupid rule.

Server by the name of Meghan was very immature, texting while on the job and even cause my good friend to run out of the building crying. I was extremely upset at this, the employee had no business poking her head in the drama and frankly should have just kept doing her job instead of instigate the situation

Just sat down to eat at Denny’s and my cousin asked for a coffee. She received a mug that had lipstick imprinted on the side that someone had just drank off of. This is very disgusting and she could have put her mouth on it if I had not seen it. I felt as tho she should have been accomedated with a free appetizer, and the manager refused.

This location is in Perris California, and the managers name is Jen. This is just just very bad customer service, a free dessert or appetizer for the trouble wouldn’t have hurt. Denny’s management does not care about customer satisfaction!!!

I visited my local Denny’s today in ontario, ohio. When I arrived it was not busy but they still took a while to seat my two children and I. When we were seated I asked for a booster seat and a high chair, the boy acted as if it were a hassle and was rather cocky. I have a three year old and a one year old did he think they were going to sit at the table like adults. Normally my husband or I would retrieve these things for ourselves but he is currently deployed and I did not find it out of reason to ask him to get it. Our waitress came, she was pleasant and took our order quickly, the food was also presented quickly. My children’s meals looked good and they seemed to enjoy it but my eggs were brown on the bottom like they had been cooked too long, my hash browns were crunchy and looked nothing like they are supposed to and my shire sausage was burnt on one side. I thought about complaining there but didn’t have the heart to say anything to my waitress, she was too nice. I don’t know if maybe they got a new cook but if I am going to pay to eat at an establishment I expect the same quality I would get as if I cooked it myself.

I came with my family to your saginaw, mi Denny’s and am appalled at the unorganization and terrible service we experienced. We came in for a Christmas Eve dinner and waited for 15 minutes to be seated along with 6 other people who had been waiting even longer. We were sat and never asked what kind of beverage we wanted or when a server would be with us. We waited at our table for 25 minutes before I called over the manager to take our drink order. The entire resturant was filled and they’re was only 1 server doing all the table. It was 10 minutes later that he brought the drinks and he brought the wrong drinks. And the hostess took the drink order of the table next to us and they had just been seated. It was nearly another 10 minutes later before our orders were taken. This has to be the absolute worst service I’ve ever experienced before and I’ve been coming to Denny’s since I was a kind am seriously not considering coming back or recommending your resturant to anyone I know.
Very disappointed,
Nick barr

On Friday 1/27, I visited a Denny’s near home (CA), store # 8747. When we entered, there was just another table in the restaurant since right across from Denny’s they had just opened Buffalo Wings & everyone is going there instead. Considering that it was dead inside, the server sat us down and took forever to check back with us. When I showed her my coupon of buy 1 get 1 free entrée asking if we could choose any entrée in the menu, she said yes and disappeared once again. Another party of about 8 people entered and they got seated to the left of us. She took their drink order, brought out the items, and once again, disappeared. Never checked in on us.

After 20 minutes of waiting, she finally stopped by and took our order. Since the coupon says we need to get 2 drinks with it, we ordered an OJ & an iced tea. Appearantly the OJ comes in either small or large but we never specified the size, and she never asked.

Throughout our entire dining time, never once did the serve check in on us to see how we were doing. She did walk around but it wasn’t to check in on any table. So we assumed that she was just lazy, not so much of biasing on us using the coupon. I jokingly told my husband he would have to make eye contact to get her attention, we both tried, she saw us, but nothing! So he raised his hand, waved at her, and asked for a refill on the OJ, but (sorry we didn’t know this), there’s no refill. Fine. Instead, she brought out the bill & left it on our table. We asked her for a togo box, that was a second time she stopped by our table.

Seeing that the drink was charged as a large OJ, I was a little puzzled thinking I didn’t ORDER a large, I didn’t even know what she brought out was a large. So as we made our way to pay, I mentioned to her at the cash register that I did not order a large. She then turned to my husband, had the nerve to point at the menu which was 3 steps away, & demanded “give me the menu, I’ll show you”. He brought it to her, she pointed @ the price & said “look, small is 1.99, large is 2.65”. I replied “yes I understand, but it’d be nice if you’d ask us for the size specification”. “No, just like how you would in any restaurant, it is YOUR JOB to tell me what you want, NOT my JOB to ask. Just like your coupon, you ASKED me if you could use it. NOT MY JOB to ask you.”

What?

I answered back, “no, just like how you asked me about how I would like my eggs, my steak, & my toast prepared. Same thing with the size of the drink! But it’s only a difference of whatever, I’m just letting you know”. To my statement, she turned to me, waved the receipt in front of my face, & said “it’s ok. I pay for you. You can’t afford the 65 cents, I pay for you.” This was it for me. There is no way any human being can possibly talk to another human being like this. Plus, if 65 cents make that much of a difference to me, I don’t think I’ll eat @ Dennys. I could have gone to Norms & other places where there are cheaper food at about the same quality!!!

So I demanded to talk to a manager instead of dealing with her. She ignored my request, turned around & repeated “no no, it’s fine. I pay for you. You’re so cheap I pay, that’s fine!”. I said more firmly “I need to speak to your manager”. She turned to a co-worker, spoke in Spanish, laughed, & walked away to talk to the manager who has been standing behind the glass window behind her this whole time. He nodded, smiled, gave her a comfort tap on the shoulder & chin & said “it’s ok I got it. Love you”.

As he made his way out, he said he’ll take care of the 65 cents for me. I DON’T THINK ANYONE AT THIS PLACE UNDERSTANDS THE REAL PROBLEM HERE. It’s the customer service that I’m not satisfied with, not the 65 cents. With my t-bone steak meal, it was well over 65 cents for sure! My bill was $40+, why would the 65 cents matter?

So I explained the situation just like what I have written up here, when I got to the part where the server only came to our table twice 1) to tell us no refill, 2) to give us the check, right when I finished my sentence, the server dashed and jumped from out of nowhere to the counter, slammed on her on it, & said “fine, you want to lie, lie. You people LIE”. I turned to the manager & asked “is this how a customer should be treated?”, he turned to her and said “it’s ok Maria, I got this”.

Wow, never once was she asked to calm down or step aside, she had the full right to be there & pointed at my face all she wanted. At the end, I asked for the manager’s name, the server’s name, & the corporate email to report this incident. Maria, my server, was standing with the rest of her gang in the corner dogging us down, speaking full-blast Spanish and laughing because we’re stupid enough to think corporate email would work.

As we made our way out, in the parking lot, a white lady said to us “I saw what happened in there, but seriously, why would you waste time with these people. This is their “hood”, they are protected by law & they’re not going anywhere”. I disagree. Regardless of one’s race, one must fulfill a job requirements as one promises to do so upon hiring. This letter is a one of the many reflections of Denny’s customer service: negligence, attitude, and unsafe environment. Will I ever eat here again? You know the answer. Will I publish this post on all the search engine and social network? Will I publish this on my personal website? Will this be on our local newspaper? Definitely.

What I demand is not the 65 cents. But I demand justice. The fact that we as mankind treats each other with kindness and not what I got from Maria, our server.

My son is a cook at this new franchise, and he calls it the best job he’s ever had. Except for one problem. Almost as soon as the restaurant there was one cook was belligerent, lazy, and finally, dangerous. This cook man assaulted another cook, then brandished a large knife and threatened the other cooks. At first, the owner said he would fire the man after payday. Then he said he was afraid of being accused of discrimination. Now this man is back in the kitchen and I feel that anyone, of any race, should lose their job after threatening a coworker, especially while waving a knife at them.

I know that in the past Dennys was accused of discrimination, but clearly this is not the case here. As scared of being accused of discrimination as this owner is, he needs to be more worried about letting this violent individual stay employed there. I can tell you, as a multi-racial individual my son could care less what color the man is, he just wants to know that the people he works with aren’t going to snap at any minute. As his mother, I can tell you if this man assaults my son, I will sue this franchise owner. I will sue Dennys as well. There’s a reason he’s so scared to fire him, and it doesn’t take a genius to put two and two together.

The past problems of discrimination makes me believe that it’s a little talked of rule of thumb given to owners, to keep Dennys out of the news. But this is a dangerous man. Now that he knows he can do that without consequences who knows how far he will push the envelope next.

I went for supper at the Big Spring, Texas Denny’s workers were in and out smoking then return to work without washing hands. They would serve coffee/food then return outside leaving place unattended. What upset me the most was when the cook anwsered his cell phone while cooking!!! He keep holding the phone and cooking. He hung the phone and never went to wash his hands until i pointed my concern to the Manager. Then manager walked to the cook and ask him to “hang up that phone”! We got up and left when no attempt for the cook to wash his hands. We choosed to leave without eating and the cook followed us out to smoke.

What a dirty looking environment to begin with >>>> this place needs to be torn down and rebuilt to make it clean. I plan to call the health department in the morning.

If you want cold food and drug daelers the Denny’s at 425 ne. Hassalo in Portland Or. is the place to go. Sit and watch the pimps and the prostatutes play around the resturant. Watch the shift manager Janice let the local bullies walk out with dishes and not paying there bill just because that person was black ( as she is ).I’m a senior who really likes the food at Denny’s but since this is the only Denny’s in my neibhorhood I will not be consuming food from this place again and if Denny’s has any respect in its company they should clean this place up, add security and take a better look at the people who run their business’s for them.

My main complaint is that I watch and timed how long it took to bring our meal to the table once it was placed on the waitress station by the cook. Over 10 miniuts it sat getting cold while the help in this placed walk around giggling and talking street talk, very un- business like. Well Denny’, as of now we are through.

I would think that you would realize charging $2.00 for a cup of coffee is ridiculous. I could see $1.00 a cup to draw your public in. Kids it free under 5 years old is good. Deserts have price with a meal would be good. Special discounts for senior citizens other than a senior menue. Other restraints in my zip code area 32765 and 32708 offer this. I DO NOT SEE your restaurants’ overly crowed. Your food is not that great. Does not have that home cooking taste. Breakfast is so, sometime good….mostly bad…..I usually end up with an upset stomach. I use to eat at Denny’s once a week. Now maybe once every 6 months. (Like today). It wasn’t that good.

Help must have got up on the wrong side of the been. I even asked if she was feeling ok. Help could be friendlier. I have a whole list of ideas to improve your restaurants. Without your public you have nothing.

i always order at dennys for our company lunch. the address at 4824 n. river road schiller park 60176. date of order 05/24/11 time 10:48:36. the request was to make sure the steak dinner to be meduim rare and too make sure to make it really meduim rare due to unable to go back to get a new one if wrong due to lunch time is limitted. i rcvd the food and it was very well done!!!! i talked to the manger, miguel at that time and he is very rude and mean and sarcastic that i am just making up the story that the food is well done. i apologize for the word but he was an A** when he was talking to me.

he do not want to return my money without bringing the food back there and i told him that i wont be able to bring it back due to my work require to throw all food after lunch time and not leave in our desk. that is our policy!!! my company is very big and you just lost our business!!! i want my money back for $15.17 and i will not go back to that restuarant so that they can harrass me. you can reach me at sheilla.guarin [at] xerox.com. thank you!

Manager at dennys in absecon new jersey was rude and immature telling me to go to the kitchen and watch them cook the eggs that was sent back because it was not properly cooked in the first place. This incident happened April 30,2011 at around 7:30 am while eating breakfast at Denny’s. This manager, should be reeducated on how to treat customers with respect at his location. Very rude manager at the Absecon, New Jersey restaurant.