Unfortunately I didn’t exercised due diligence and check the reputation of DinoDirect before dealing with them. My experience with them is consistent with the multitude of negative reviews posted on the internet relating to this odious company. I ordered a Serial Port expansion card and ultimately, lost my money; the item has not been supplied. The tracking number supplied by DinoDirect consistently resulted in “No information available for this item”. DinoDirect’s andswer to this anomaly was that, and I quote,”it really update slow”.
I will never deal with DinoDirect again. I gave them the benefit of the doubt even when I saw terrible scam reports on this site But I warn you: STAY AWAY. The cheap prices relate directly to the quality of service. They do not ship your package on time, they do not communicate with you, and they leave items out of the package! I ordered some parts for my camcorder. They had the best price on the most IMPORTANT part I was looking for. a 34mm UV filter lens.
I bought an E-Reader and Notebook as Christmas gifts. They were promised one date; however, they arrived weeks later. Upon receiving them, I was so elated! Well, I later discovered that the language setting could not be set in English – it was in Chinese. I emailed and opened an RMA Case, which took me no where. After filing my complaint, I was requested to send pictures. I questioned why I had to send pictures since it was their product. To keep from delaying getting the matter resolved, I borrowed a digital camera and successfully uploaded the pictures. I waited for days with no response.
Dont buy from “DinoDirect”. i brought a phone from them and it only worked for 5 days. they are doing my head in!!! i payed $97.00 for s***…….its been nearly 1 month that they are replying back bulls*** messages to me and now they tell me i have to pay for the shipping because i didn’t pay insurance. but there site says if there items are faulty they will pay the shipping… i think l’ve had enough of there s*** talk.. if l sent it back , they more than likely would send it to another victim. .. biggest SCAM ever!!!!!!!
Tags: (dinodirect complaints, dinodirect)
Money fraud while shopping! I made two orders on Dinodirect, and paid through moneybookers. The transactions were successful, but the shop claims they never received the money. Every day I enter the chat, explaining my situation to an each time new operator, who asks the same stuff, and it seems they don’t even check anything. Or may be there is no need to check – they just took money and that’s it. Money was taken from my bank account, moneybookers confirmed ten times, that transactions were successful, but somehow Dinodirect didn’t receive them.
I bought a GPS(E-G{S-041-01) from DinoDirect. I received this package in late July, 2011. I spent weeks trying to get it to work but failed, because this GPS device does not have any GPS software loaded! After several conversations with Dino’s Customer Service (650)265-1038, I did not get any information regarding the non-functional GPS (Order ID: O8593499-DD)on 8/1/2011. I shipped the non-functional GPS to Dino’s Customer Service: 4020 El Camino Real,Apt.3101,Palo Alto CA 94306 by UPS. It cost me $12.60. I told them that this non-functional GPS doesn’t have navigation software loaded. I just want a simple 5″ GPS. I would like to get a refund.
Hi there! I am another unhappy customer. Three week ago (11th of July 2011) I ordered roller blades ($47) as well as protective gear set ( $22). First thing that was annoying is that up until you proceed to check out you will have no idea about how much delivery will cost (and in my case it was $45). The second thing is that after my previous purchase I had some reward points left. During my check out I was trying to understand which way I will benefit more and I ticked the box “redeem points”. I never proceeded with that order since than, but the fact of life is that I lost my points.
I ordered a nice suit and paid quit a bit of money towards the suit anyway when I received the item it was potentially very small, now I’m only 45 kgs so I’m small as it is. So the suit never fitted me so I contacted Dinodirect back and said I want to return the small for a refund cause I bought the large myself and wanted a refund for the small I had paid for also that didn’t fit me. I spent about three and a half hours trying to get info of how I can send this back and get a refund and know one could actually say in plain words what I needed to do. They were very slow in there organization and Dinodirect customer service was disappointing and losing contact as I was speaking, I find that they were real rude.
Order bot received conversation between myself and dinodirect.com. Questions… package never received (1184473683) 05/31/2011. I have not received my order or even an email concerning my order status. I am not pleased with the customer service that I am receiving with your company and do not believe that myself or anyone I know will ever do business with you again. Seven Business days have come and gone and all I am asking for is an email letting me know that my order has been or is being shipped. Answer…
I had worst experience with this company DinoDirect. I ordered some clothes from this site on April 7. They delayed my shipping because they didn’t have one of the item I ordered (no color) as they wanted to sell me a different color or a gift card. I told them to cancel that one item and ship the rest as I wouldn’t wait forever. On April 14th, I decided to cancel my DinoDirect order as I still didn’t receive shipment information and I can only contact them through email. After received my cancellation, DinoDirect refused to do so, and simply told me that they will ship my order as soon as possible. At that point, I didn’t trust this company anymore and contacted my credit card company to dispute the charge.
The Android tablet that I ordered from DinoDirect after 2 weeks would not recharge. I also had some problems with the screen freezing up prior to this happening. My son-in-law informed me that no where does it say who manufactures the tablet. I did not understand that Android is the operating system & not the manufacturer & my son-in-law explained how this works to me. I therefore decided that I wanted a refund rather than a return. I have submitted for a return twice now with no response from DinoDirect.
My husband and I are renewing our vows since I have terminal cancer. Our wedding is May 27th, 2011. I ordered my wedding dress from Dino Direct on April 22,2011. I even called them befored I ordered to make sure the dress will be here on time. They told me yes it would surely be here no worries. Well, It’s May 15th. All their website saids it order approved. No shipping has even been started. I called to check on the statis to make sure the dress would be here. They told me if it wasn’t shipped (which I paid express shipping) by the 15th it probably would not get here on time and I should find one from our local shop. When I asked about getting a refund they suggested for me to get store credit.
I have placed an order with dino direct. I recieved an email to tell me that the payment had been recieved on the 3rd of may and that it would be shipped within 3 days. I have gone onto the website for the past 4 days and the order has still not been sent . I have tried to email dinodirect ,tried to cancell the order and get a refund but have had no proper reply from a company that values its customer relations. I am absoloutley disgusted with the lack of response . There is no way to send the company a direct email so i have now had no choice but to retrieve the money thriough my bank . The website states if you dont receive a status email within 4 days of the order you be given a refund . I have had nothing
I have ordered several items from Dinodirect.com, 1 1/2 months later and after several emails, I am still getting ignored. I thought I would order small just to check out whether the site is legit or not, but ordering small is not the point the point is that I am constantly being ignored (emails) and when I try live chat, what a surprise, immediately I’m disconnected!! I am glad I ordered small and not big, and I do very much feel for the people who have bought gifts for loved ones, hoping that they have got a good deal, and have been seriously let down. There are many good places to shop from in China, I know this as I have done many times before.
I made an order from Dinodirect.com and it took 1 1/2 months to get here. When it arrived the iteams were way to small for me so I wanted to send them back, however I couldn’t get an answer back from my emails and I couldn’t get on the live chat any more and the site just took me around in circles, as I was trying to find out the address to send the order back to them. I ended up keeping the order, even though it is of no use to me as it was going to cost me $50.00 to send it back. I will never make an order off the internet from dinodirect.com again.
Tags: (dinodirect customer service, is dinodirect legit, dinodirect reviews)
Dear, sir pl help me on this matter. I misplace my DinoDirect Order Num., so now how can i check my status…And i have invoice num and invoice ID. INVOICE NUM IS DD61340724. INVOICE ID IS JKQVJTQJ-DD. Pl reply me on this ID bhaumik_1985@yahoo.com. And i am already member of DinoDirect corporation. And my order is Nokia 8600 keypaid of 2 pic. and i already pay for that 212.15 INR. on 01-71-2011.
Please DO NOT USE DINO DIRECT to purchase ANYTHING. I had such a bad experience. they will NOT refund your money if you buy something and try to send it back. I bought a dress that could only have fitted a babies doll … so I tried to contact them and get the item returned/swapped [ I am a size 12] … and do you think they would oblige… no way they had my money and that was that. BE WARNED these people are absolute scammers. I would like to advise Dino Direct has no Customer Service due to my numerous communication with a person called Emily.
hi i have recently bought an ereader from dinodirect which was 57 pounds. besides the fact that it took 3 weeks to get to me when it did it does not work. it took over a week for them to answer my email and they just wanted a video which it stupid because the ereader does not work they have now declined my request for a refund. no reason given when i bought this product there was also a 30 day money back guarantee obviously not. i have opened a case with paypal so hopefully get my money back so please please dont buy anything from dinodirect and i wish they would get shut down. they are stealing peoples money.
Dino Direct is a Scam Site
Feb 04
I ordered an Android tablet computer for $100 and paid extra money for ‘expedited shipping’. This order was placed eight days ago and my item is still being listed as not sent. Dino Direct is known for being TERRIBLE. Unfortunately I learned this too late. I am praying that I somehow get what I ordered and that this Chinese scam site be shut down. The Forum they offer as a service to customers is a JOKE. They copy and paste answers. Their online chat is a JOKE. They simply disconnect from chat whenever someone complains. I am seeing thousands of complaints about Dino Direct online. What will it take to shut this company down?
12th December I ordered a cell phone from DinoDirect–I am still waiting. I cannot get any reply to emails to Dino yet when I raised a dispute with PayPal I immediately got an apology and would I cancel dispute as they said they reversed payment.–DID NOT HAPPEN– My account at Dino shows item “Pending/New”. I am also awaiting a power supply for a video unit I received in December the unit will not work without a power lead so they offered me a $5 voucher to spend on line in liu of power lead–HOW USELESS. BEWARE OF PURCHASING FROM DINODIRECT.
