Customer Complaints Department, Scams, and Reviews

`I guess you can take this as a complaint or I am sure much better as a suggestion. I have been with Direct TV for years and left Direct TV for Dish for a short time. I find that the biggest problem with all comanies is that their Marking Depatment sells the programs as how many channels are available to a consumer at a price. Now, who can really watch 200 channels in a day, month, or year. I would like to suggest that there be a price set for each channel a consumer would like to purchase. Lets say one could pick out CNN, FOX, CMBC,and a price would set to buy the ones a person really watched.

Dish Network, On 09/08/2011 at 2:00 a.m., I got in the Internet to check on some Cable and satellite TV deals. Well, I noticed that Dish Network was offering some astonishing deals. So, thinking that the Dish Network’s customer service might’ve improved in the last five years, I decided to order the service. I called the company and began talking to a sales representative lady from India. I explained to her my concern and the reason why; I cancelled the service five years ago. Well, this lady assured me that customer service had improved over the last five years and that I had nothing to worry about.

I received a letter from your collection agency Friday about owing dish network money for non payment. I HAVE NEVER IN MY LIFE HAD DISH NETWork… nor will i EVER have this crap. My wife and I have been discussing this with you all for several days now and I cannot understand it. We live in Lake Village, AR and someone has used my ss # who is someone that lives or lived at Abel Creek Rd in Tillar, AR. WHERE HAVE YOU BEEN SENDING THE MONTHLY STATEMENTS. NOT AT OUR ADDRESS, I ASSURE YOU. CAN YOU NOT LOOK AT THE CHECK TO FIND THAT DUMB ASSES ADDRESS. AND LET YOUR FRAUD DEPT. HANDLE THIS.

I just switched from Directv to Dish and realized that I should have never switched. Dish network’s services are not up-to-date as Directv services. The picture images are poor and lack HD quality. Recording (DVR) is not as advanced as Directv (can’t change channels at the same tiem while you’re recording). After only 7 days of having Dish Network, I couldn’t get out of the 2-yr contract. Would have to pay $420 if I did. Don’t make the exact same mistake that I did because then you will be as I am….. A very DISAPPOINTED new dish network customer for the next 2 years.

F*** dish network they have disconnected me 3 time due to there failure to notify me of me owing anything I have only been with them since march, the customer service guy told me it wasn’t his problem it was mine were paying them are hard earned money and they treat us like crap I hate direct t.v but I should have choose them I know it would be more money but atleast they could send me a bill and give me time to pay it. DISH NETWORK I hate you and your service go to hell you money hungry a** who say they are better than other companies, you f***** are the same just in a diff cover.

Phone numbers that didn’t work (i.e. busy all the time), voicemails to them that were not returned, faxes that were “not received”, and I could NEVER get a dish network manager on the phone…basically, they put up roadblocks at each step, no doubt in the hope that I’d just give in and continue paying for the service. Trying to get accounting information and discontinuing service should not be so difficult. My father, the dish network account holder, died recently, and I was trying to help my mom notify all vendors/service providers to change the name on the account, and in some instances, discontinue service.

Here is what I sent to Dish Network because I am suffering from the Economic Crisis. I can no longer afford to live. This is what has become of our world today. Since everything seems to want to keep going up in price while there are no Jobs and people are suffering and can’t even afford to eat. Dish Network has no sympathy.

Back in November 2010, I discovered someone had opened a DishTV account using my name and social security number. I had to go through a tremendous hassle (police report, FTC affidavit, sending my I.D., putting a fraud alert on my ss# with the 3 credit bureaus) to get them to investigate. Eventually, the determined it was fraud and closed the account. Now, four months later, the same exact thing has happened, and Dish Network is requiring me to go through the whole process again. They must have a record of the fraud from November, with all my supporting documents, but – no, I have to be inconvenienced again.

Dish Network, GUILTY until proven innocent. I tried to sign up for Dish Network only to find that I couldn’t because someone else was already using my social security number. Did they immediately contact the customer in question, NO! Did they make me jump through hoops to prove who I am, YES! It should have been as simple as faxing a notarized copy of my driver’s license and SS card to their office but that’s not even close. After doing all that I was told it will still be about 3 weeks before I hear from them. I tried to call the fraud department back but all I ever get is a recording and no one ever returns my phone call. Needless to say I’m now using DirecTV!

I stopped Dish network’s service. I returned the DVRs, remotes and specified items as directed. I asked about the dishes on the roof. I was told that they do not remove or take them back. For a fee, they can arrange to have somebody take them down. It is their equipment and they installed it so I feel that it is their responsibility to remove and discard them as they see fit. If this is a policy of theirs, I think that they state this when they sell their service.