I worked for you both previously and understand a lot of the issues that present themselves in your business. It is because of this that I am taking the time to contact you instead of corporate. I placed an online order last night to your La Mesa location. After waiting an hour (projected time was 20-29 mins) I tried to call the store three times before anyone answered. The phone rand upwards of 20 times per call.
On 3.25.12, I placed a delivery order at Domino’s Pizza located at 880 Walnut Street, Newton Center, MA 02459. The order items were a sausage and pepper Artisan pizza and I order of the chocolate “molten” dessert. The order was placed at 1:30pm EST. At approximately 2:18pm EST I called because the delivery guy was nowhere to be found.
My past three times dealing with dominos have been dreadful. The first out of the three my order had arrived a hour late but to keep me quite they didn’t charge. My second order I called in for delivery and thirty minutes had past by so I called. I spoke with someone different and he told me that my order was never put in the system. He said that the girl was new, like that’s an excuse, so in return they credited me one free pizza. For my third order, a month later, I ordered two large pizzas with the credit of the one pizza. Thirty minutes went by and no show.
Helo Dominos, I want to share my bad experiences with your services. We have been an old customer of yours and have not came through any such problems earlier which we have gone through in the past. Now its been more than 3 to 4 times that we have come across the poor service for the best delivers that is The Domino’s. Recently we have ordered Pizza Mania which we were finding tempting since last some time and the order number was 147. This was dated 18th January 2012 and the server’s name. The address on bills is Shop No K1 and K13, DLF Qutub Plaza Phase 1 Gurgaon 122002.
Domino’s was donating 20% from your total ticket price to your local school so being a mom I was all in for it plus my son was excited. I called in and placed a order for a large pepperoni pizza, when I arrived I was being charged for 2. I explained to the girl that it was only 1 and when I went to pay for it she told me she did not have any change so I would have to go break my bill for something much smaller. I was furious and trust me wanted to tell her to shove it but having my son next to me I held back and jumped in my car and broke the bill.
Usually order and pick up the artisan spinach & Feta from Dominos without any problems. Pizza is always fresh and tasty. Today however, with the football playoffs, there was only 1 person behind the counter trying to do everything himself. Should have walked out at that time because he was overloaded and things usually breakdown at the point. He was doing everthing he could just to keep up with phone orders and had no time to make pizzas. After about 10 or 15 minutes, 3 people started to drift in to help. Because of being behind, half my pizza was not cut up.
Once I recieved my pizza and got it homa and took a look at it I wondered if perhaps in an effort to save money, you are employing 2 year olds to throw them together. The store was not busy, I can understand a little sloppiness if the shop is very busy. This was not the case. The sauce (why put bbq on pizza) should always be tomato. The sauce was mostly on one side deep enough to eat with a spoon, the other side had none. The toppings look like they had been put on using the ring toss game method. Thick in some place, 2 slices completely bare!!
I had to let myself cool down before writing this review. I am upset that I am a paying customer and this happened again. This review is going to be forwarded to their Corporate Office. This Dominos is run by complete incompetent staff. The incompetence stretches from the person who answers the phone, to each and every member of the staff to the manager. I will give you a step by step of how yesterday (10-31-11) went down. It was 4:50 and I suggested that I was in the mood for a pizza. A friend and I were just getting ready to sit down to watch a movie and thought it would be a good idea. The chance of tricker treaters knocking on the door was high so I figured why make food.
Hi, I reside in Baner area of Pune. On 13/11/2011, I had ordered a pizza at 6:10 pm, the delivery of which I didn’t get even after 1 hour, much against Dominoe’s ususal claim of delivery under 30 minutes. Upon calling, the dominoe’s guy told me that my order was not punched in their system because of which their was no initiative taken at all for the processing of my order. Moreover he refused to take the responsibility of the error. Since Dominoe’s is a big brand in India as well as global market, this kind of irresponsible attitude from its employees is intolerable. I think, before claiming 30 minutes guaranteed delivery time, Dominoe’s should first focus on effective order reception mechanism.
I ordered a large veggie pizza and had it delivered. I have always been satisfied with the service so after giving a $6.00 tip on top of a $24.00 order I was surprised to open up the box and find my pizza crust was burnt. Around the top a big piece of the crust was broken off where it was over cooked almost black. I could see the rest of the pizza looked over cooked but not burnt. I order from Dominos a lot and I always give a good tip for the delivery man, but I was very disappointed at whoever did a quality check on this pizza should have flagged it and made another.
On October the 7 I order a medium pizza at 10:45 for lunch and I ask the person that place my order if my pizza could be delivered at 11:20 at my place employment. After 11:40 the delivery guy shows up and I told him that I am not paying for the pizza cause my break was over. He look at me if I was crazy. He did not say he was sorry or nothing. He just look at me if I was crazy. He said that He had another order with my order and the manager should have told you he had another route but the route was 10 min out the way. That means my pizza was in his car for at least 20 minutes not counting the time it take to get to my place of employment.
Dear Sir, I have order two cheese bust pizza medium order no. 568 but received after 30 minutes & get a simple pizza handtost. when i call on noida 18 center then talk to mr. ahmad & arvind. i was saying to mr. ahmad for that bad pizza & i was saying please receive your bad pizza from my side. but behave of mr. ahmad & arvind are not good he was saying please eat that bad pizza. so how this possible. your service are not good & also behave of employees are very bad. Next time i can’t order to Domino’s for pizza. Please improve your service because name of Domino’s will be bad due to some employees behaviour.
On Wednesday night Sept 21st we were staying in a La Quinta hotel in San antonio, Tx. We ordered a special pepperoni pizza to be delivered. It was one of the worst pizzas I had in a long time even some of the frocery store pizzas were better. The pizza was a medium and was $15 plus a $3 tip it wasn’t real hot and it wasn’t fully cooked whatever they put over the pepperoni was terrible. What a bad experience especially when you’re in a hotel and hungrt we didn’t finish our first pieces. It will be a long time if ever we order a pizza from dominos.
i stopped in to order a pizza and have it delivered to my home. I took a look at a sloppy guy around 17-18 years with dirty fingernails, dirty shirt and pants preparing a pizza and this changed my mind about ever ordering a pizza from dominos. I sincerely hope that the proper management will get an appearance to that store. This guy was rude not only rude but filthy. I am seriously thinking about letting the department of health and food hear about my complaint. This is a college town that orders pizzas frequently, but when they hear my story, I am sure that they will order their pizza at a different pizza company.
While stranded at the LaGuardia airport (US Airways sucks too!) I ordered Dominos (718)459-3030 to my hotel room. The woman who answers that phone could not understand my order. Speaking with a heavy accent and asking me to repeat almost everything I said, English was not her first language. After repeating the order 4-5 times, along with an argument over the availability of ranch dressing and her inability to explain the chocolate cakes to me, she FINALLY put someone on the phone who could understand English. Some of it arrived about 40 minutes later. I paid for the order in-full, though the Sprite and ranch dressing were forgotten.
Myself Dr. Arohi ,I am from INDIA and on some family function i went to Panipat city in haryana near new Delhi and ordered my pizza on 23rd of july 2011 at around 4 30 and we ordered 1 large pizza and 1 medium pizza , 2 garlic breads and veg margarita and on his req. i ordered butter scotch cake and choco lava . but almost after 1 hour i called them that pizza is still not delivered and acc. to dominos polices here , after half an hour its completely free and they delivered after 1 hr and 15min and they instead be on there policy , they starting fighting with us on phone, spoiled our mood and i don’t think that’s the way to treat the customers ,i would have taken action but as i was on wedding , so let it go and now writing to you hope you will take care of it . thanking you
i ordered 2 medium pizza 1. cheese, 1. sausage. you advertise large oizza with 3 toppings for $7,.99. and medium pizza 2 toppings for $5.99. how is it that I paid $28.00+ for 2 medium pizza and a sausage & pepper sandwich. all being the worst pizza s that i have ever had from dominos, my young grandson would not eat the cheese pizza he said it had holes in it , thats because the cheese on it was burnt and had brown spots all over it ,that looked like holes, the sandwich i saw 3 pieces of sausage ,2 pieces of pepper and a blob of over heated cheese.i could not eat it, i was also charged a delivery fee for the first time and it will be the last time. i will not shop dominos ever again and some of my friends who were here when the pizza came ,wont either.
Hi i m great fan of Domino’s from the last 10 years and i ordered pizza from it regularly on 09.07.11 i have ordered a pan for all pizza and galic bread with chees from Indirapuram, Aditya mall, Ghaziabad, UP India outlet at 9:27 PM the person over the phone told me that we wont be able to deliver the pizza within 30 min as it is considered as bulk order. But i have recived the pizza after 1 1/2 hours i.e. by 11 Pm i tried to contact the outlet so many times but no body pick the phone, and the above all the delivery man dont even have the manger phone number. The pizza i recived is almost cold and its taste almost gone.
My wife works at the dominos on in Colorado Springs, Colorado. Ever since she has been working there she has been taking advantage of by the manager. She is always telling me about things he says that are very inapropriate anywhere especially in the work place. She works anywhere from 8-12 hours a day without even being allowed a 30 min break. Tonight June 17th, 2011 she had arrived home at 10:20 from work and told me the manager needed her to go to the Pizza Hut and order breadsticks just to see what order number they were on.
HI All, I have been a long time customer from Dominos Pizza, however there is one branch in India – Chennai- Tenampet near SIET college, When you have the pizza from there, you fall ill, i am not sure what products they use there or if its the Hygiene factor that is causing this, i have had this complaint from many, also the Quality of Pizza and Garlic bread there is BAD when compared to other Dominos. May be they us old stock or materials that are rotten, i would appreciate if this could be brought to the notice of Food Authorities of India Chennai and also the Dominos Management, This is not only happend to me but a lot other who have had Pizza from there.
