Customer Complaints Department, Scams, and Reviews

I am a seller on ebay and recently sold a Georg Jensen necklace that I had purchased 6 months ago from an ebay maga seller. The buyer said it was a fake and conplained to ebay. I offered to return the buyers money and the buyer then offered 25% of the price she paid and asked me to refund 75% of the purchase price and she would keep the item. I said no… I’ll take the item back and refund all the purchase price plus shipping charges. She did not send the item back to me and ebay allowed her to rate me as all ones and add a note that I sold a fake! I spoke to an ebay supervisor and she said that their policy is never to change a rating and shove off.

I’m a little bit of a collector and I’ve been looking for the Major League DVD with the turf sleeve and was so happy to see it on Ebay. I thought I hit paydirt since Ebay had various sellers selling the same exact DVD with the green turf DVD sleeve that I had been searching for. I chose the cheaper priced one and sent a message to the seller asking if the DVD was exactly like the picture on Ebay. I never got a reply and I was so excited about the DVD I decided to purchase it anyway and when I did receive the DVD it came without the turf sleeve unlike the one the seller had pictured. Maybe I’m nuts but I find this deceptive practice on behalf of Ebay. When I complained to the seller this was his response:

i had not logged into my ebay acct in approx’ly 2-5 yrs. My phone number was not the correct one, my email address ‘WAS’ Customer Service from ebay was awfulllll, my address changed, my street where i grew up changed, my telephone # was close but the last 2 numbers changed…..Ebay refused to listen to me when i explained this, they said, oh you haven’t used your acct recently!! LOL i am warning “ALL” Seller/Buyer Beware!!!!!!!!!!!!!!! They simply “Refused any Attempt I tried to clear the mistake or hack”!!! She was Stubborn and relentless in Not allowing anyone to anyone above her!!! So, i checked out alternative options, lol, most are dummy phone numbers!!

I am writing this complaint regarding Sugarbarrel Antiques- I bought a mid-century rosewood sideboard and the transaction was done with Jeremy who I believe is an owner (Design Modern). The delivery of the piece was arranged through plycon. When I received the piece I noticed that 2 of the shelves were not rosewood and therefore did not match the others. I called Jeremy and he admitted knowing that there were 2 shelves that were different and promised me that he would drive down to deliver the shelves in person. This was in december 2010.

I have been a devoted HARD Working ebay seller for over 10 years maintaining a 99.9% feedback rating as a TOP RATED Seller which allowed me a 20% discount of fees until last year when ONE buyer purchased eight items I had ON SALE at a 50% discount with COMBINED Discounted shipping he complained so I refunded his money and never shipped the items. Ebay allowed this person to give me negative feedback and LOW DSR ratings which caused me to be removed me as a an EBAY top rated seller and I lost my 20% discount BECAUSE OF ONE BUYER.

I bort a tiffany bracelet thru ebay on my sons pay pal account,wen I got it delivered yest 2,6,11 it was fake,no stamp of hall mark anywher,links we’re open,no hall mark on clasp,or disc,I paid 60 for set which I thort was a bargin at the time, but not fake tiffany,its box,pouch,cloth ,bag had tiffany stamped on it?? We’ve emailed this person I’m not happy,his reply was,, he didn’t realize he had 2 fake tiffany sets on ther,? Strangr! Well her wants me to send it bak,I don’t trust this person to get my money bak into my sons account wot I paid for,I’m wanting my money back safe and secure and he can then hav his fake jewellry bak,can u please help me ,amanda longstaff

put a car up for sale on ebay a guy from uk wanted my son to pay for delivery to philipines so he didnt want and the buyer took his money out of paypal now my so has put the car back for sale on ebay this guy keeps saying the car is brought and his using another name and my son is being stopped from bids for the vechile so what do you do this person keeps leaving messages on phone using diffrent names and the messages are always the same what do you do in this situation?

Below is a copy of a (live chat) that I had with an Ebay agent, when a 1.25 seller fee that was charged to my Ebay account. The Ebay account then (automatically) tried to charge a credit card at the Ebay site (not paypal) which was at the time set to (none) by myself. When the machine couldn’t charge a CC at Ebay, it defaulted, then charged me 15.00 – as if I had written a bad check. Keep in mind I do have a Paypal account with a CC on file, and that I have been using it for over a year. And, I have been paying all seller fees with that account, my account was/is in good standing up to this 1.25 charge point.

item was not as described from seller so contacted seller with no reply,ebay voted in my favour in this case after returning the item. should have recieved my refund months ago but ebay keep coming up with” there is a virus or problem with there system “but i will receive my refund? first they said 3-7 day “no refund arrived” then 9-15 days no refund arrive, now they say they cannot put a time when i will receive my refund” so in other words they will pay when they want if at all EBAYER PROTECTION “WHAT A JOKE” SHOULD CALL IT EBAY PROTECTION

4949nicole this ebay customer bought that item number 250809075586 and he made the complain to us and we were very co-operative in resolving the issue. But unfortunatly this ebay customer wants to resolve this matter in his own way by not returning the item so that to make us be able to refund his money back to him. we need to contact him somehow and resolve that matter with him. we tried to send him his money by paypal or in anyway he wishes but he refuse that solution all he wanted from us is to send him money first then he will send the ebay item.

Ordered item from this ebay seller located in the UK on March 1, 2011. Paid 36.77 USD via paypal. Paid addtional amt for postage due to exchange rate. Attempted to contact the seller who responded on two occasions stating that she will post the item, but never received. It has been 39 mailing days and I have not received the item. The ebay seller has failed to respond to my recent emails. Seller is a new ebayer since 02/24/11 and may not be registered properly. I beleive I have given more than sufficinet time for the item to be shipped from te UK to US. Where do I go from here??

Won an item from seller named electronicusuk, on eBay for 20.00. Seller from Hong Kong told me it would arrive in 40 days. 40 days later, no item. 45 days later and seller is no longer a registered seller online and it is past the magic 45 day cut off set by eBay. Lesson learned, never ever buy anything from China on eBay, especially from Hong Kong.

i bought an item on ebay. the seller sent me a message saying that if my item does not arrive in 40 days i should contact him. after 40 days i kept sending e-mails to the seller, but he never replied. i tried to contact him directly, but got a reply saying the sellers mailbox is full. obviously he disappeared with my money. i wanted to file a complaint at ebay, but got the automated reply of “you can only open a complaint within 45 days. what do i do in a case like this, where the seller just stops trading under one name and start doing this to other people. i checked the sellers name history and it seems he changed his name one day after i bought this item and is now trading under electronicusuk. obviously fraud like this will never come to light if there is no way to contact ebay to report this after 45 days.

Today, February 14th at 3.30 am phone call received re Ebay. This is inappropriate use of a private line at that time of night,
It is quite frightening when at 78 years old and my husband at 81 years old are disturbed when asleep by a fatuous voice saying ‘this is an automated call…’ we hung up. Ebay this cannot happen again.

I was suddenly suspended on eBay because they said that my seller standards were not up to their par. This was something new that they implemented about a year ago. I believe that this is their way if getting rid of their small sellers because the IRS is now involved. Ebay has no regard for the sellers and I think that it is ridiculous that the buyers can leave negative feedback but the sellers cannot. Some of the buyers are very anal and do not read descriptions before bidding on items. I truly hate eBay and I’m so happy that they have some competition. Eventually I hope that eBay goes out of business!

I paid for shipping labels which did not print due to some site issue on ebay, I then had to void 8- shipping labels then pay for 8-new shipping labels on the 25th I called to request a refund and was given the refund for 1 out of 8 within a few hours of the phone call. 16 days later after numerous calls still no refund for 7 labels and now ebay has placed a hold on my account for the total of the funds equaling the voided shipping labels that I had set aside for the seller fees. They are not consider one bit whatsoever about returning the money I paid twice to them in shipping fees so that I can then pay them for the seller fees?

Dear eBay. Last week I went looking for a TV to put into my laptop and saw one on your web site advertised for 37.99. the seller was glbargain. The TV was a 150551058462 Haugepaug wireless TV. Last Friday, I went to purchase one on eBay but did not pay. I had second thoughts about my balance. The next day I received an e-mail to confirm my purchase. I went to the payment page to make my payment. I pressed the green button to pull-up the payment area and the page did not appear. I drew up the page again and pressed the green button. I got the payment area but the computer added on a second TV.

Being i am one of many who buy and sell on ebay. being a collector and a numismatic member. for many years i warned the collector and seller this is not the place to buy or sell are coins. every thing that ebay does is a charge. over priced final cost of sell. you can not make a profit selling your collectibles on ebay. we have sent letters around warning are fellow buyers and collectors of this rip off that ebay charges its about time we stand together on this. what ebay represents. Do Not Sell Your Collectibles On EBAY!