eTrade Customer Service
Rated 2.25 of 5 Stars
Based on 4 Complaints

Contact eTrade Corporate

Toll free phone number: 646-521-4300

E-trade (www.etrade.com) is a United States based financial services company with headquarters in New York City. It is designed for self directed investors of discount stocks and is publicly traded on the NYSE:ETFC. There are over 3,000 financial advisors and revenues in 2014 were reported as US 1.8 billion.

If you need to contact E-trade for account assistance you may call 1-800-ETRADE or 1-800-387-2331. You may also check here for customer service. If you would like to mail a letter to CEO, Paul T. Idzik at the corporate office, you may address postal correspondence to him at ETRADE Financial Corporation, 1271 Avenue of the Americas, 14th Floor, New York,  NY 10020.

E-trade was founded by Bernard A. Newcomb and William A. Porter in Palo Alto, CA in 1982. The E-trade slogan is ‘The market is calling. Opportunity is everywhere.’ You may find social media presence on Facebook, Twitter, YouTube and Linkedin.


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eTrade Contact Information

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  • eTrade headquarters address

    • 135 E. 57th St.
    • New York
    • NY 10022
    • United States
  • Company website

  • 1-800 phone number

    646-521-4300
  • Better Business Bureau rating

    A+

  • Customer service hours

    24 hours a day

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Top eTrade Complaints

Browse more than 4 reviews submitted so far

20

Etrade liquidated my BA position under the reasoning of lobbying with Boeing. They had other choices as FDX, or TSLA to liquidate to satisfy the House Call. Which by the way they created that artificial House call after changing the Margin Requirement on BA stock SPECIFICALLY from 25% to 45%, so that gives them the right to lower my Short position on BA.

Also Etrade is misleading their investors (that are using their platform) on the truth of the financials of BA as a company by not posting all the TRUE and bad publicity about Boeing after the Fatal Crash in Ethiopia, and how it's impacting them negitively Financially.

Then after I brought it up with multiple managers suddenly a stream of bad /real news about Boeing started to be posted on their site. They say it is a third party that posts the news on our site, and we have nothing to do with it. But, your personal checks news or lack of TRUE news on their site. They misleaded their clients and investors, which leads to HUGH LOSES TO their FINANCIALS.

I spoke to VP. Paul Oldani in the Active Trade Services department. and HE WOULD CARE LESS. Someone should open an investigation towards Etrade and see the corruption that's going on. I think they need to be investigated by SEC. These financial institutions should be REGULATED MORE. ANd watch what they are doing with other people/investor's MONEY.

1)Etrade liquidated a House Call without being fiduciary to their client.
They had multiple positions to liquidate (TSLA, FDX since these are the position that occurred a few days, weeks ago. NOT BA that was Short position back in Jan 4th 2019) to satisfy the House call and at the same time be fiduciary to their client. But they told me they don't have the time to do so. Instead the action they took had a bigger lose on me of $2,639 verses $700-$800 range.
2) they changed the margin requirement 5 times in the period of 5 to 14 days. They allow you to enter positions then they increase the margin requirement a few hours later on, then they lower it the next day. (It would be better business practise to keep the margin requirement higher, instead of artificially fluctuating it every few hours) So, you are good in your position, then they change the requirement again that cause it to go to a House Call. When they take action. When I asked multiple people their reasoning of taking the position that impacted higher loss to me than the other position. Their answer is simple we don't have time to look at your account. It was as simple as looking at the different positions in my brokerage account and taking the appropriate action that would have satisfied the House Call and still cared enough to minimized my loss as their client. But they truly don't care. The mentality don't bother me. And just GO to Another Firm. Just go away.

I know that I might be a small account. But, they still should care for their clients interest. And try to be genuine in their actions towards their clients. I know they had to do their job and meet the House Call that was self imposed and played with serveral times by them. But, they had other options to satisfy their House Call, and showed they care and minimized my loss. They said we called you and sent an alert. Or that we see that you were logged into your acct. But sometimes life is busy and I happen not to be on time to take action before them.

There was other incidences in the past that they over liquidated my account and when I called them, they didn't want to hear me. Then the next day they return $6,000 back to me account. I 've been trying to explain to them multiple time that the money hasn't settled yet, and you didn't need to liquidate that much. But,They didn't want to hear it. When the money settled the next day, they realised that they over liquidated a position in NFLX and return $6,000 into my account.

I spoke today to Michael Krese, Scott Erney, Nathan, and Bryce Bringhust. They all sounded uncaring, and just wanted me to go away. Nathan even told me that their is no one else to speak to, and if I want to transfer my money from Etrade to other brokerage firm, go ahead and do so.
They even told me just go and write a complaint and maybe transfer to a different brokerage firm. Go to some other company. Sounded like don't bother us, and just transfer to another company if you don't like it here.

I wasn't asking for to much. Just liquidate the less negative loss on me (and they had multiple positions they could have chosen from) especially that "BA" was bigger lose verses "FDX". I had short positions on both. Earnings will be a huge loss 4/26/2019 for BA. With all the cancellations of 737 MAX orders.

Is this a way to treat your clients? I've been with Etrade over 15 years at least. They lost me business and I will transfer out as they suggested.
BTW, I am about to sell my house around $1.5M with proceeds of at least $600K. I will never invest in Etrade. I will transfer asap to TD Ameritrade. Maybe they can treat me as more than just a number and not unlawfully and not unethically.

20

1)Etrade liquidated a House Call without being fiduciary to their client.
They had multiple positions to liquidate (TSLA, FDX since these are the position that occurred a few days, weeks ago. NOT BA that was Short position back in Jan 4th 2019) to satisfy the House call and at the same time be fiduciary to their client. But they told me they don't have the time to do so. Instead the action they took had a bigger lose on me of $2,639 verses $700-$800 range.
2) they changed the margin requirement 5 times in the period of 5 to 14 days. They allow you to enter positions then they increase the margin requirement a few hours later on, then they lower it the next day. (It would be better business practise to keep the margin requirement higher, instead of artificially fluctuating it every few hours) So, you are good in your position, then they change the requirement again that cause it to go to a House Call. When they take action. When I asked multiple people their reasoning of taking the position that impacted higher loss to me than the other position. Their answer is simple we don't have time to look at your account. It was as simple as looking at the different positions in my brokerage account and taking the appropriate action that would have satisfied the House Call and still cared enough to minimized my loss as their client. But they truly don't care. The mentality don't bother me. And just GO to Another Firm. Just go away.

I know that I might be a small account. But, they still should care for their clients interest. And try to be genuine in their actions towards their clients. I know they had to do their job and meet the House Call that was self imposed and played with serveral times by them. But, they had other options to satisfy their House Call, and showed they care and minimized my loss. They said we called you and sent an alert. Or that we see that you were logged into your acct. But sometimes life is busy and I happen not to be on time to take action before them.

There was other incidences in the past that they over liquidated my account and when I called them, they didn't want to hear me. Then the next day they return $6,000 back to me account. I 've been trying to explain to them multiple time that the money hasn't settled yet, and you didn't need to liquidate that much. But,They didn't want to hear it. When the money settled the next day, they realised that they over liquidated a position in NFLX and return $6,000 into my account.

I spoke today to Michael Krese, Scott Erney, Nathan, and Bryce Bringhust. They all sounded uncaring, and just wanted me to go away. Nathan even told me that their is no one else to speak to, and if I want to transfer my money from Etrade to other brokerage firm, go ahead and do so.
They even told me just go and write a complaint and maybe transfer to a different brokerage firm. Go to some other company. Sounded like don't bother us, and just transfer to another company if you don't like it here.

I wasn't asking for to much. Just liquidate the less negative loss on me (and they had multiple positions they could have chosen from) especially that "BA" was bigger lose verses "FDX". I had short positions on both. Earnings will be a huge loss 4/26/2019 for BA. With all the cancellations of 737 MAX orders.

Is this a way to treat your clients? I've been with Etrade over 15 years at least. They lost me business and I will transfer out as they suggested.
BTW, I am about to sell my house around $1.5M with proceeds of at least $600K. I will never invest in Etrade. I will transfer asap to TD Ameritrade. Maybe they can treat me as more than just a number and not unlawfully and not unethically.

80

Great company with awesome customer service. I had complaints with Fidelity and a few other places in the past, so I switched to eTrade. Have not regretted it since.

60

If you want to do online share marketing or buy/sell securities, eTrade is the best portal to login. You can buy and sell securities, invest and trade mutual plans, plan your employee stock plan benefits with the best experts advices. Monetary plans are always suggestable and eTrade is the best place for shares trading to get the correct prospectus, reasonable rates and fair online trading. I really like the commercials and account reps are generally fair and understanding about any problems that may arise.

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