Family Dollar Complaints Continued... (Page 3)

Family dollar on 1st ave lyons , il I am not sure if it was assistant or the manager in the store , white guy with short beard, I had problem with simple mobile card that my sister purchased and went there for assitance , the guy was extremly rude , the way he talks I wonder if he had finished 2nd grade, horible horible horible , I use to love that store but this guy ??? Who hired him ??? I will never ever set foot in that store.

On March29,2019 I receive a phone call from my mom the my sister-in law the she have a problem at the store and one of the employer accuse false my sister-in law the she take a cell phone the belongs to her and her little son was use and the employer see the he take the cellphone from the store and they call police on my sister-in law and because I when to help her they say I can not go since the store open my sister-in law and my self we are customers since 5,6 years is not fair for something we not do they tell me the I can not shop in the store never give a paper in hand the I can not shop in the store so I want to clean my name me and my sister-in law Im going to talk to one of the store manager his name is Jesse avila

my phone number is (760)399-0574 for any questions feel free to call me thank you

Also I want to say the store is the only one always is here in the Little town we have

Employee tae tae is very rude. Everytime were in there which is pretty much everyday she rude with all the customers nothing is ever stocked there item shoved down where u cant get them n if u ask her to get it she wont n if u try n get it she gets really nasty n says ur not allowed.

I purchase an oscillating fan approximately 3 weeks ago and it abruptly stopped working May 25th 2019 I called the store in Lakeland Florida where I bought it at on the same date I called five times I never got to speak with anyone in customer service or otherwise it just rang and never it was answered I took the fan back today to try to get another one and they wouldn't give it to me so I left the fan in the store I didn't want my money back I paid cash for it 3 weeks ago all I wanted was another fan in the acting manager at the store located in Lakeland East 92 Lakeland is very rude. Saint for me that if I left the fan and we'll be going in the trash I asked her if she would scan the barcode she could trace it back that way till the day that day that was there money and paid and that it hadn't been brought back or no issues prior to May 25th 2019. Therefore the store has my broken fan and they are threatening to throw it away and I will have no proof after that did I even bought it there and I don't plan on purchasing friend next door again because of the way I was treated all I want is to be reimbursed for my fan I don't want money I want a new fan still brand new thank you. I may be contacted by the email address I provided with this complaint thank you.

I was treated horrible Gina store number 06470 I came in to do a refund on a shirt I purchased that was too small and I asked for two newspapers she said you can get one newspaper she was scream at me when my pregnant 8 months daughter happen to be shopping at the same and heard her yelling at me so I started recording this incident and the manager herself try and justify her a actions by saying she was have a bad day Gina should not be in customer services if she treats her customers this way at one point that was not recorded she called customers vogues waiting at door before store open this not the first time she was rude with me during my shopping experience at this store .

I was shopping at the family dollar in Baltimore at Waverly towers on 2-25-19 at approximately 350pm when i saw a female imployee going in a backroom where the door is never closed and while i could still hear her talking with some one back there i thought I'd stick my head in the door and ask where are the bead sheets. She then snapped on me rudely and said, you don't come back here the bead sheets are out there and walked back out. I then asked why are you being so rude and you still didn't tell me where it is. I explained i only stepped in the door way but still your attitude is unbecoming and rude it was then that another female then lashed out at me then ordered me out of the store after telling me to put down what i had. She then proceeded to shove me towards the door calling me names like snagga teeth. She pushing me with her breasts was equal to an assault and before the store cameras.

the staff is unprofessional and rude the store also had a dead rat under the the food shelf as well which I brought it to the manager that was on duty at the time he simply said oh well they don’t pay me enough pick that nasty thing up I believe if you’re there working you should take pride in the cleanings as if it is your second home because I’m sure that the pay they receive payment makes there house payment so I can imagine what there homes look like and smell like gross

I went into the Family Dollar here in Port St. John, FL and heard a male employee Complaining about a female employee. This I found to be
totally unacceptable in a place of business. There were other customers in the store at the time and I am sure they heard him. This made my mind
up to start shopping somewhere else!

Employee just closed store at 11am ,sign on door states "sorry closed for one hour ". Two and a half hours later crowd of people outside store, NOT OPEN. This is unacceptable. It's the only local store. Must be nice to just decide to close. You lost my daily business.

I am a US Military Veteran with a full medical retirement for my MST-PTSD and I have a disabled license plate for my physical injuries I have frequently been harassed in the Columbus, USA Family Dollar store because have to be served in English as I am just learning Spanish and can not speak it. This store is the ONLY store in Columbus that has a good selection of US products in it. There is also a small country gas station and a grocery store in Columbus NM but they do not have nearly the selection of Family Dollar. The next town is literally 35 miles away with nothing but desert between them.

I have submitted a complaint through the corporate web sight and asked for them to contact me back by EMAIL so I would have a record of their response. Then some smug manager named Karen called and spoke her name and number so fast that I could not get her last name and number correctly. That was two weeks ago with no email response.

This pituitary middle aged cashier whose name begins with an M, has always gone out of her way to make me uncomfortable every time she has had to serve me. I know that she speaks English because she has spoken to me in it before in broken English. The last time I was in I asked for rolling papers and she did not understand while intentionally being rude and I left the store frustrated and almost called to make a complaint but my cell phone service is not good there and I did not want to drive several miles North to be sure I had a better connection.

There is at least one cashier that is by-lingual and she is always friendly. Once about three weeks ago I asked of a male employee that was stalking the shelves for the cleaning spray to remove dog and cat smells and he could hardly understand a word I said. But at least he was not rude to me for not being able to express myself in Spanish. He had to go get the manager that speaks her name too fast for me to understand and she was rude acting as if was putting her out by expecting service in English in an US convenience store.

This last time I walked in and walked past Cashier M and said “Good Day” brightly in Spanish and she rudely corrected me with decent in her voice saying “Good Evening” in Spanish. Then I got my stuff and walked back by her as she was stalking the shelves right next to the cashier stations and stood there with my back turned to her register to watch her. She kept looking up at me as she was stalking the shelves less than ten feet away making no move to serve me for about one minute. Then I hit the bell for service and she came over to check me out. I said to her “Seriously you are going to stand there and force me to ring the bell while you are standing there watching me when you know I want to check out?

She refused to speak any English to me as she was checking me out. She appeared to be enjoying my confusion as she kept picking things up and rattling sentences off in Spanish as if what ever she was saying was relevant. I told her you will speak to me in English in my own country. She said she dose not speak any English which I know is a lie and continued to speak multiple sentences to me in Spanish. She was obviously trying to insult me for not speaking Spanish and who knows what she was actually saying in her native tong. Then another Family Dollar store patron came in through the door and they had a conversation in Spanish. Then the other Family Dollar store patron told me “She is of my family and we have been taught that we do not have to speak English if we do not want to!” As you might understand I was getting quite upset at having been strung along so far because for not speaking Spanish in my own country.

Then a lady came up from the back that had gotten rude rude with me before because she had had to be called to translate my English into Spanish for her employees. She then threatened to call the Sheriff If I did not leave. She said “I could hear the screaming all the way from the back.” Yes I was upset with a the quality of Family Dollar service! I was not trying to hide the frustration in my voice because she and her employee had been doing everything to harass me for my broken Spanish in my own country. Cashier M having also involved other Family Dollar store patrons in her predijest to shame me for my expecting service in English in my own country. But I had not been screaming. I was thinking: why didn't you come forward as soon as you realized that there was a problem? Or where you enjoying the show? But did not say it.

I said so you are going to refuse to let me conduct this transaction and call the Cops on me if I do not leave? I had been asking her for a peace of paper and a pen so I could write down their names. She kept refusing to let me have a pen and talking over me seemingly to continue to aggravate the situation. There was a cup with pens within her reach over the counter but out of mine. Each time I looked at the cup of pens she just smiled and said nothing. I did not reach past her for the pens because she could have misconstrued my movements as aggressive. I asked her for her name againe and she said it very fast then REFUSED to repeat it slowly enough for me to understand it. She kept telling me she was going to call the Cops if I did not leave.

I asked so you are not going to let me finish this transaction and you are going to call the cops if I do not leave? She said she would let me finish the transaction so I turned to pay. But she would not stop telling me what I had done wrong seemingly to continue to get a reaction. I said “Please be quiet so I can finish and leave.” She “Well you keep talking...” but did not finish her sentence. I said something like please be quiet and let me finish this transaction and leave. But I am going to report it to Corporate. She said go ahead report it to Corporate…, again not finishing her sentence.

Then when I went to pay the dollar amount the card machine asked me to approve a total of over $40 and I hesitated over it getting ready to say something. The manager craned her neck to see cashier M’s screen and cashier M quickly did something to make it the correct amount of just over $12 and I hit the approve button. Then the machine told me to remove my card because there was a chip malfunction so I did. Cashier M quickly did something again on her screen and my card was accepted the second time. Then I left.

As I said this is the only store with US products within 35 miles so I will be forced to continue to use it to get the US products I need. I am wondering what Family Dollar is going to do about this form of blatant harassment? Because if it ever happens again I will let your manager call the Cops and there will be a very public lawsuit. In the current political climate I think it would be very bad for Family Dollar in the hundreds of other towns and cities accost our country where Family Dollar actually has competition instead of being the only store within 35 miles that has US products.

I am a cashier at Family Dollar and our manager is horrible how she treatsbus employees her name is Jodi garettson could you.please do something about her thank you

I tried to return cans to the store and the manager refused them with one of her random rules once again. Previously, I complained she'd only allow $2.00 worth while selling cases of pop 3 @ 11.00.
Tonight my husband and I went in to purchase groceries including pop. To our dismay she made up a new rule. This one is that they don't accept returns after 7 pm. I am on oxygen and he is disabled so having to lug the bag back home along with our groceries was no easy feat. She said too many people take advantage of returning cans. I said that should not affect me since I have never abused the priveledge!

I tried to reason with her, she refused, so I asked her for her name and said I'd be contacting you. She smugly said, "I don't have a name".

So I said not to worry, I'll just tell them the bitchy lady behind the counter who doesn't want to do her job!

I felt she should have given me her name without escalating it but no. On my way out she said you're not allowed in the store anymore! My guess is she wants to make it our fault she was being rude. She is a manager there at store #07898 located at 408 W Maumee St., Adrian, Mi. 49221 Reciept #99078980120490180363 dated 5/20/2019
Sincerely, Kathy Brighton

The lady at the register was VERY rude!!!! She told me I saw a sign that I clearly did not understand what it meant and she said i DID understand and I told her I did not!

Tonight I stopped at the S Adams location as I do at least 4 times a week and received the worst,most hostile treatment I’ve ever dealt with.Not sure of her name young,longer blonde hair cashier,My husband put our items on the counter and ask that a can of coffee and creamer be rang up separate,He proceeded to put those to items up front and says these 2 items,She glared at him and said very loud and rude to be more specific.He replied the coffee and creamer,she said Was that hard?So,my husband says Are you having a bad day?Its Ok,it will get better.Her response was Well if it wasn’t for people like Yu.I ask her people like you?Whats that suppose to mean?She than goes on to tell us to leave.The manager on duty tall dark hair and eyes and glasses I think his name is Jared or something comes to the front and yells just to pay for our stuff and that it’s not a big deal.I tried to explain to him that his coworker was rude and belligerent to my husband and myself,He said again,it’s not a big deal to just pay and leave.The whole time the blonde cashier still being loud and rude.As we was grabbing our bags to leave the manager told the customer behind us he could help her at next register.The blonde replies to him while rudely grabbing other customers items,I already have her Crap.I was also in the store about a week ago and the blonde and same manager on duty had speakers hooked up behind register blaring punk rock music that it was heard all thru the store.She , the blonde had to speak very loudly to even hear the customer being cashed out.I am 43 yro and I have never had to file a complaint like this.My husband and myself are respectful,hard working people,to be spoke to so rudely and treated the way we were both by Blonde Cashier and Manager on duty is totally unacceptable to me.I hope you can watch surveillance tape for tonight and see it for yourself.Thank You for you’re time.Lisa Alsip

On 4/25/19 @ 8:30 PM I went into the Family Dollar on the corner of McCreight Ave and N. Limestone St Springfield, Ohio. I wanted to purchase a foil balloon and cookies. The streamer balloon I wanted was very short so I took it to the front of the store where two employees were putting unpacking boxes. I inquired if they had a longer streamer and was told no. They could have taken it off another balloon especially because they had plenty of balloons for advertising. I told the girl I didn't think I was going to buy it and as I turned to walk to the register she said "I'm going to need you to put it back where you got it." I couldn't believe she said that go I let go of the balloon and proceeded to the check out. She came around to the check out and said in the most rude voice, "that was really rude of you to do that". I replied well I can't believe you asked me to do that. I said that I am 62 yrs old have never been asked to do that before. She said she "asks people to do it all the time, and they do it". I did say well I'm not your bitch! I asked her name as she did not have a name tag on, she said it was either Jennifer or Tiffany( can't remember) and that she was the assistant manager, and pointed to the other girl and said "and she's the manager). I said I would never be back, and she said "good, I don't want you to come back".

Dickinson ND store on villard has people using and selling meth from store.the manager that was working at Familly dollar in Watford ND that is in Dickinson store. Dawn Remlinger is a meth drug dealer and her brother working there. It's unbelievable how much they have stood in merchandise. How can stores operate like that. If you drug test them they'll drink baking soda to pass test . I won't stop there n Heather my friends till the drug usage is out of that store.thank you.

I have shopped your stores exclusively and today went into the store to do some shopping and ask where the restroom was- the clerk said that there is no public restroom… Lost a sale and a customer. I have used your facilities in the past. This was 9070 Kingston Rd. in Shreveport Louisiana

I I went to family store #03904 701 on Canton st, Ogdensburg, NY. They had coach sports wrap 3 in and the price in front said $1.75. There were 4 there and I wanted 2. When they rang them up it rang up as $4.25. I told him how much they were and took him back and showed him. He said he’d give them to me for that ad they were in the wrong place. So we get back to the register and the manager , Robin said we will give you one for that price but not the other one. I told her that the guy said I could have them for the lower price as it’s yheir fault that they were in the wrong place. Well they would only ring 1 up. I was very ticked off. So I left upset and got home and they never put the spirts wrap in my bag. I had to drive back then I told the guy and he called me a liar saying it was in my bag. I swore to him it was not. Again he called me a liar. I told him I cannot believe you are calling me a liar. Then he said I was rude. Yes I probably was but having all this crap go on was crazy. I will no longer patron that store and I will be telling everyone who will listen as to what happened to me. I’ve gone to this store plenty of times and have never been so insulted. I didn’t catch the guys name but I wish I would have. But I asked Robin as I told her I was going to file a complaint. I know this will be ignored but I wanted headquarters to know!!

I went to visit my local Family Dollar (#05360) this evening to make a large purchase. I carefully shopped to get the items that were listed on sale and prior to going to the store I clipped what I thought were the available smart coupons. My purchase total was $81.56 after coupons. I asked the young man if all the coupons were honored because the amount should not have been more than $40 - $45. He informed me that the only way to see what coupons were used was to pay for the purchase and look at the receipt; which is what I did. As the young man and I went through the receipt, it was determined that half of the coupons did not work or were not available online. The member of management was called up to assist. I hate that I did not get his name, but there were only 3 employees there; the young black gentleman who checked me out and the two Caucasian gentlemen (the manager was the older one that wore glasses). Apparently, the manager had a bad day, because he was very unprofessional. The items totaled up before the coupons used was over $100. I understand that the coupons did not work and if I wanted the items that I would have to pay full price for them, but that was not what I wanted. The manager began to get frustrated because I did not want the items. He informed me that I could not get the full refund for the total purchase ($81.56), because I would have been refunded for the coupons that were used and the actual price of each item. I understood that I could not get the money back for the coupons and that was not my intention. He went on and on telling me that I could only be refunded for the items that were not used with coupons. He also told me twice that if it was another manager, that I would have to get my money back the best way I can. He informed me that I had used up over 30 minutes of their time, which was not acceptable and if the video was pulled there would be a problem. I eventually got my refund ($38.09) for the items that were not purchased with coupons. The transaction number is 9977.

First, I was a paying customer. Secondly, I should have not been spoken to nor handled that way. I understand that I took up time to try and get the situation resolved but that was his job; I was a paying customer. I am puzzled as to why he could not override the transaction and refund me for the $81.56. He (the Manager) used the cashiers’ number to do the refund and informed him that his numbers were going to be crazy. I am applauded at how I was talked to and how the refund was handled. How is it that he can say to me that if it was another manager, that I would have to get my refund the best way that I can? I would like for someone from the corporate office to contact me by phone and if I cannot be reached, I would like to be contacted via email. His behavior is unacceptable, unprofessional and tacky. If he does not have the patience or the knowledge to take care of customers, he needs to find another profession.

Stacy Whitley
601-20-8639
sawhitley66@gmail.com

Hi,my name is Rosa Delgado on May 2,2019 I went to apply at Dollar Tree and the manager ask me for my ss # to check if I was available to work for this company, and she came to me and told me that I wasn't re hired, I look at her and tell her why?? So she told me to contact family dollar and ask why I can't be re hired,so now on 1999 -2000 I worked for family dollar,I was a cashier few months later they had inventory so the manager talk to me they were going to fired people so he told me to stay more time so I said it was ok for me,the next day I went to work and he told that I was going to work only 2 hrs a day ,a told him why and he said a do not have hours for you,since I needed my job I started looking for another job,so I went to store and talk to him and tell him that I already found another job since he was cutting my hours,so he said it was ok.my point is that if the manager its telling me that there are no hours for me,and I am applying for dollar tree as a part time,how come I'm not re hired,I know that dollar tree and family dollar is the same company so please I need an answer, I need a part time job .

Spent $12. today on laundry products. Thought they were on sale. Asked at Ck Out and said you have to use your phone. No explanation. Then when I asked and said, may I have a roll of quarters she asked manager who said very nasty, NO WE DONT HAVE ANY. I JUST BOUGHT LAUNDRY STUFF AND NO HELP WITH DISCOUNT....Terrible. will not be back. Mariner/County on Rd, spring Hill Fl.

I arrived at store #12242 at 8:48pm. The hours posted clearly stated open till 9pm. The doors were locked, there were customers trying to get out and 7 customers outside wanting in to purchase items.. the customers inside went & got a cashier to unlock the doors. When she did she told the people outside we had 2 minutes to get what we needed, she was extremely rude!! 1ST...THIS IS AGAINST FIRE CODE.
2ND.. THIS GIRL SHOULD NOT BE AN EMPLOYEE AFTER MAY 2ND.

I work near the Braddock,Pa Family Dollar and I am truly appalled at how dirty and unkempt this store is. This is a vital store for this small borough, however, the current manager doesnt seem to care about his store or the people that shop there. The floors look like they havent been swept or mopped in weeks with dirt and grime every where. The shelves are stocked, but many in disarray with items on the floor as well.
As I was writing this it also occurred to me that your store in North Versailles in the Great Valley Shopping Center has a very similar unkempt unclean appearance.
Both of these stores have a strong customer base, and as such should have enough respect for the people that spend their money there to keep them clean, not to mention your own reputation in these areas.
Please send somebody from your office to check on these stores and get them cleaned up.
Thank you
Mary Napier

I'm having trouble getting into my digital account after I won a free spin . It froze my app. So that I cannot get into it. Please help. I cannot use my phone either. This problem needs to be fixed. I'm getting afraid to use the free spin cause it freezes up mostly every time I use it. Please help

I went to my local family dollar today where I'm a everyday shopper and have a very rude bad experience. So I'm shopping and I notice everytime I look up there a employee asking if I need help finding anything and I respond no just looking this happened about 5 times within the half hour I was there so the last time they made me feel very uncomfortable so I check out again they say nothing just mean mugging me. I paid got my receipt and leave. I get

I went into a Family Dollar Store today.
Store # 008102082 in New Castle,DE,19720.
When I went to the register, an African American man and a couple of young African American women (all wearing red, Family Dollar vest) were up front in back of the register laughing and talking loudly. The man was using the word “nigger “ as part of his conversation with the women, as he talked about someone. With customers at the register you’d think they would have had a more professional demeanor, but they didn’t.
I called back to speak with the store manager. The man whose voice I had heard earlier engaged in inappropriate conversation for a store employee, said the manager would not be in until Thursday and that he was was the assistant manager. He wanted to know if he could help me. Well, I think not.
I’m appalled that I was subjected to this kind of behavior by people who should know better.

On 4/26/19 at roughly 2:35 p.m I entered the Family Dollar located at 2128 N Washington Blvd, Sarasota, Fl. I went there for men deodorant. I was checked out by the store manager named Shawn. I wasn't sure if the deodorant was gel or powder form. During check out, I asked Shawn if he knew if the deodorant was gel or not. Shawn picked it up, looked at it and said he doubt it was gel. Two hours later my husband discovered it was gel. I immediately called Shawn using the phone number on the receipt. I asked Shawn if I could return tomorrow to exchange it because I live in Palmetto, Fl. Shawn told me yes & that he won't be there but Nicky will. I even stated I should be there by 10:30 when I click out.
As planned I entered the store around 10:35 am. I asked for Nicky. Nicky was extremely unprofessional and said no she will not exchange it because it was open. I then told Nicky that Shawn was aware that it was opened and Shawn said he'd still be able to sell it because they sell single bars of deodorant. Nicky still refuse to exchange the d.o. I asked Nicky to please call Shawn due to the fact that I live in Palmetto and Shawn won't be in until 2pm. Nicky said well just exchange it in manatee county. I immediately asked why put the burden on another store & further more I purchased the d.o from this store. Nicky stated, "I didn't sell it to you". I stated lady you're not the store. Nicky wouldn't call Shawn only texted him. After no response, I asked Nicky if it was a crime to call Shawn instead of texting. Nicky was all around nasty and unprofessional with me. I asked what was her name? Nicky would only give me her first name. Nicky didn't have on a name tag. I asked Nicky for a number to call. Nicky said the store number is on the receipt. Please watch the camera. While still in the parking lot, I contacted the Palmetto store where I'm an avid shopper & explained my situation. Assistant manager Ally had no problem switching the d.o out. Ally also gave me corporate number.
Managers with Nicky will hurt the Family Dollar brand. I feel Nicky needs manager and customer service training. Nicky refused to give me her last name or phone numbers that I asked for. Nicky should be reprimanded for her unprofessional behavior and also get sent to classes before she is promoted to store manager.

On Easter Sunday 2019 the store at 655 24th St Port Huron MI has falsely accused my husband of trying to steal hair clippers. He was confronted in a store full of people by Sam, the sales associate. When purchasing pineapples he was told he Cannot return and was highly upset bc of the embarrassment over something he did not do. We have returned to see the tape but have been given the run around by the manager Lillian. Yet to this day we have been given no proof and have considered a lawsuit for the whole ordeal. Please contact us 810 292 2436. Thank u

I would of given this experience a 0 if I could. I go into Family Dollar on a regularly, so much so I know right where the items are that I need. So I'm never in there more then 10 minutes, 15 minutes tops. Well this time I go into your Family Dollar Store # 03053 @ 500 Butternut Street, Syracuse, NY phone number 315-472-9560. When I walked in your cashier greeted me. While walking towards the aisle that I need to get my first items, I noticed this lady with a red Family Dollar shirt on come rushing down the aisle. As I turned into my first aisle she was popping her head around the corner watching me. When I looked up from bending down she pulled her head back around the corner. Well at first I didn't think anything about it. I go onto the next aisle, only to notice that she is following me. Then I look at the end of the aisle and there is another lady watching me. I had headphones on so didn't completely make out everything they had said. But they it was referring to me. The one lady near the cooler said something about he is right here. Then she said he has something in his ears. I continued on to my to my next aisle Then the next thing I know 2 ladies are following me. One lady was in the aisle near the coolers and the other lady was standing at the other end of the Aisle poking her hear around the corner. Then when I walked down the center aisle to go into another aisle the lady near the coolers came rushing down the aisle to keep an eye on me as the one in the main aisle pretended to be facing the end cap. At this point I have NEVER felt so disrespected while shopping in a store. So I decided that I better leave before I became upset. Once at the register the one lady came down the main aisle and watched as I paid for the items and the other lady that that was near the cooler came around and gone behind the counter. When I asked the cashier for the phone number to there corporate headquarters she acted shock and scared. She said she didn't have a number. Then the lady that was near the coolers originally, came over and said oh it should be here some place. I didn't want anything to do with her, so said that I would look up the number online. Then I exited the store.
I have NEVER felted so disrespected while shopping in a store. So I can guarantee that I will NEVER set foot in that store again! I can always go into Dollar General or the Dollar Store on the next block. I didn't know that your stores used amateurs to profile customers and to harass them. I will be sure to inform everyone I know how that store on 500 Butternut Street profiles people. I'm so upset about this I feel like contacting the local news station to make them aware how your store profiles customers.

this complaint is about store 5748 in Robstown Texas you have two people working there which are very rude and treat customer like crap a month ago i went to buy detergent and one of the I think her name is voila was very rude to two lady that were there had a little boy that was crying because he wanted a toy and she approach them and told them to leave the store and they were banded from the store because the little boy was crying that is this is wrong and then yesterday I went to get some snacks and the other manager dark skin lady was talking to a friend of hers holding the line and I complain and I guess she got upset and told me I will help next one in line and I was going to pay she said she didnt have change that if I had a smaller bill and she was giving me attitude I really don't appreciate being treated like that I sincerely suggest you change those two worker's because your losing profit or going to end up with a law suit this people talk ugly to the people if you need to call me 361-249-4401

Well theres a employee named Sonya at my local store in Glasgow ky southgate location who just keeps being really rude to my girlfreind. This one employee keeps getting smart with her really badly. She just gets in the store and this Sonya begins following her around harassing her. I know of this were my business I'd flat fire a employee in two seconds if I owend a place or building. . I mean doing it once was bad but this girl has done it lots of times now to the point my girlfreind doesnt even wanna go back there shopping. She came home in tears today on her birthday or all days horrified because Sonya had embarrassed her so badly. Can someone please look into this horribl2 unfired unjust behaviour please. Thank you.

Store #12174 picked up bread all the loaves were on shelf that said $1 when i got to register different price no apology just a clerk who wanted to argue tjis store is close to me i will drive to dollar General or dollar tree next time .F- FAIMLY DOLLAR ON PRICING AND STICKING CORRECTLY!!!

Your truck blocking a city street and my driveway for over two hours. Also I called your home office and waited for over one hour and never spoke to anyone. Next time your truck blocks my driveway and street I will call the police. Your location is at 1508 Center Street, New Iberia, LA. This is not the first time this happens.

Very rude girl ,and loud heard her half way across the store and using cuss words f.... Bomb had my kids and it has happen more then once it's every time I'm in this store, her name is Cheyenne.

On April 14,2019 around 10:00am. Entered Family Dollar at 1315 Boston Road. The employees were talking then after the slim lite skin female after Finnish ringing up a customer she turned to her co-workers and said you see that customer that just left? I beat her up. There's more please call me Thank you Renee Banks

I stop at the family dollar in newton falls Ohio April 13 2019 at 11:30 and the store was lock customer standing outside said they would be back they had to go to the bank and had some arrons to run and this is not the first time I went to that store and its was closed

Tenían el sticker d la oferta y no la kizo aceptar m dijo despotamente q era una oferta caducada y aparte voy a pagar y m dijo q no tenía cambio q fuera a cambiar y volviera

They advertised in store and online a "Red Tag Clearance" with 25% off the red tag price. When I went to check out I was charge the red tag price and no 25% discount was given. They REFUSED to give me the additional 25% off despite the multiple signs in the store advertising this. I was on hold with corporate for more than 30 minutes before I got to speak to someone and they provided not resolution to the problem. The district manger was supposed to call me back and to date I have heard nothing.
Check your receipts whenever you shop here as they will over charge you for items and they don't care.

I went into my local store and when it came time to check out I put in my phone number for my digital coupons and the screen went blank after I entered my number.
I asked the cashier about it and she said it was the computer and nothing she could or would do about it. I wrote to you about this and have had no answer. The people in this store are very rude, always on their cell phones and do not care about the customers or the store. I can say this because I worked for your company and know this is not the way to run a store.
This is the info for the transaction, store#02640

04-04-2019 19:01:02 02640 02 6404682 9834
I had $6.50 in coupons that should have been redeemed and were not.
Thank You, Tammy Morgan

My father went to buy cat food and it was supposed to be $6.50 a pack he even mentioned this to the cashier. Well he didn't see that it rang up over $9. Then some guy named Darnell it Darrell comes from the back pretty much giving my 75 y/o father that next time he comes back it will be $9. Then wants to stand there and argue with me and his cashier saying he shouldn't have changed it for him. Then when we leave the store he Darnell or Darrell comes out still running his mouth to my father while he is trying to put his great granddaughter in the car. I don't appreciate it nor will my father go back to another Family Dollar. This is truly sad a man who has worked all his life has to be degraded by a worker that's probably half his age. Attached is the receipts and the didn't even get his phone number right after I gave it to them 3 times. It's suppose to 330-958-0729

I don't know where to start The family dollar located at 602 Spring Street Sparta Ga 31087 store number 1936 is the worst. The managers need some customer service training and employee interaction training. The way the boss speaks to employees and customers is degrading, disgusting, and down right disrespectful. I witnessed the boss yelling at the staff and making that employee cry in front of customers. Where is the professionalism and common decency. The boss named Theresa doesn't know how to talk to her employees, her attitude towards them is despecable. Please give her some customer and employee training.

I was in the store on Jefferson and high in buffalo NY here is this store manager who has the nasty attitude ot only towards the customers but to staff as well I've had her personally argue me down about the red clearance sale now if I'm not mistaking we are to get an additional 25% off the red sticker price well she tells me that that's not what that means n I don't know what I'm talking about basically I guess she thinks I can't read n wen I said she got very nasty with me it was ridiculously unprofessional and then one day I was in the store where she was following an employee yelling and screaming at her I don't know how she thought she was going to be able to come to a mostly African American area and talk to our people any kind of way I've heard her speak to many people in a nasty way several times of me being in the store it's great to have a store here however the correct staffing is greatly appreciated

The family dollar store in Ecorse, Michigan 48229 on west Jefferson. This store is nasty. It is horrible in there I wish there was a way that I could send you a video of the inside of this store. It need to be shut down for a deep cleaning. I am going to also contact the health department in Michigan. I love family dollar, my daughters call me the Queen of family dollar, because I do a lots of shopping there. But this store I will not step foot by in there. This store give family dollar a bad name The video is on Facebook but I don’t know how to share or send it

I am not one to complain about to many things, but everybody I talk to feels the same but no one does anything about it. Our Family dollar in Kearny Arizona 85137 is the dirtiest most cluttered store i have ever been in. You pull up outside and there are weeds, garbage everywhere, cigarette butts, and cardboard boxes everywhere. When people from out of town turn in to Kearny this is the first thing they see,which leaves a very sour impression of our little town. All the garbage that is always in front or on the side and back blow across the highway and again , that is the first thing you see when you enter town. Then you go inside, cluttered isles, stuff always on the floor , you wait five minutes for the clerk to finish smoking there cigarettes outside. Our little town needs help as it is with attracting tourism and people to do business here, and this is not the way they should see the first store in view as they enter. Thanks, Jim

There was one male employee at was very rude and disrespectful.all I said was this store can be better organize ..they was boxes and stuff everywhere.. it was horrible in there..it wasn't neat at all..then the worker threatened to pull my hair off my head...and I asked all the employees that was working there at 18:12 pm on today's date 4-1-2019. They was like they don't know him so everybody was very rude so I called the police but they didn't show up I waited 20 minutes I had to take my babies home out this weather

I live within eye sight of the sellersburg store so I shop there often.Some time's its late in the evening before I make it there.Recently when I've gotten there such as tonight I got there at 9:37 and the doors were locked and the cashiers standing by register but won't look my way.this is the 3rd time in about a month this has happened.theres a middle aged women short black hair always working and she should not be running register or be in contact with customers.extreamly rude.The last time I came here was 9:50 pm she was outside smoking and informed me they were closed when I told her there was 10 min left she snapped well we are fixing to count the drawer so you only have a minute or 2.The guy outside with her looked at me and said ma'am if you want to go ahead and go in I'll check you out.he is always working when I go in as well and always very kind and helpful...I was once a manager for a fast food restaurant I know when it's late and your tired you just want the day to end.Unfortunatly when you work in the public there are certain things that go along with the job and that's those last minute shoppers.I normally don't make complaints but I spend a lot of money here weekly and hate the feeling of being a dreaded customer because your wanting to go home.the sign on the door states they close at 10pm so that's what they need to abide by.nit leave all lights on and appear to be open and go to open the door and it's locked....bad business.thank you for your time Romelle Odle

Was shopping with friend on March 28, 2019 and as we were browsing through the store we heard loud shouting, it seems a male employee was berating an older lady behind the counter. He was in back of store and she was behind counter trying to get his attention. He kept yelling at her as he moved to the front. I do not know who was cashier and who was manager on duty but, being older person myself i was appalled at the respect this man was showing towards the older lady. My friend informed me that he had acted the same way couple times before even cursing in the middle of store and trying to involve customers into his verbal assault of the same older lady. If he treats a coworker like this how would he treat an older customer? I left immediately and will never return to this store or any Family Dollar, as it appears they let this behavior go on in their stores. This happened in the Rucvkersville Va store.

On 20 March 2019, I went into family dollar store on Southwest Avenue in Saint Louis, Missouri, just to purchase a small bottle of chilled water for the walk back home after picking up a couple of Rx's from around the corner. The management told me to leave my bag on the counter. I told her not because I DID NOT want it stolen. Not only did the bag have my Rx's in it, it also contained my wallet, some cash AND my bank card. First of all it you CANNOT FORCE someone to leave personal items out like that for anyone to walk off with. Had the Rx's been stolen the store, it's personnel and the company would have been liable to the Drug Enforcement Agency for prosecution.
The manager Michelle, made a remark to the effect that I must be having a BAD day. It was said SARCASTICALLY!!!!!! THERE IS ABSOLUTELY NO EXCUSE FOR SARCASTIC REMARKS from employees to customers. Because of Michelle's BAD MANNERS AND SARCASTIC REMARK I WILL NOT BE BACK TO SHOP AT FAMILY DOLLAR ANY TIME SOON. She needs to be DISCIPLINED AND BE DEMOTED UNTIL SUCH TIME AS SHE LEARNS CUSTOMER SERVICE!!!!!! Personally the times I have seen her and chatted a few moments with her, she DOES NOT SEEM to be personable enough for any type of retail management position.
If she were in the position of the customer, she would certainly have been having been throwing a larger hissy fit.

Yes I went into a store on 3/28/2019 an was standing in line as I over hear someone getting yelled at.. so I move up closer in line to see and hear what is going on the cashier was getting yelled at in front of all customers in line and the person yelling at her was the district manager Ricky Brown . He was on the outside of the counter as he was doing this . as he walked away the cashier breaks down crying not understanding what was going on fully.. that was very unprofessional to do that in front of the whole store and customers.. store was at mabank on 3rd street .. Was very un called for .. I know that something like that should have been done in the back room or in the office not in front of people like that ..