FedEx Complaints Continued... (Page 3)

The last three deliveries to 19745 County Road 39, Karval, CO 80823 have been left at 19891 County Road 39, Karval,) 808233. I have complained before but results are the same. Your fedx driver needs to understand there are two families on this road. I pay for delivery but yet I have to drive to my neighbors. This time the tracking numbers were 528221747578350 and 461197238681 coming from Walmart. I am extremely upset with this errors as I feel it will not be corrected.I have complained with the last order but to no avail. Please look into this and make sure that my packages come to the right address. Thank you.

Received an email that my package was delivered. When I arrived home there was no package. I contacted fed ex and checked with my neighbors, still no package. Fed ex informed me the driver delivered the package. Eventually, after many calls to Fed ex, They informed me the driver is going to investigate himself and get back to me. In the meantime, I offered them my security footage proof that no one had been here and I am still unsuccessful!

Pacific Life in Omaha paid on Thursday, November 15,2018 for a check to be sent me NEXT DAY. It wasn't delivered on Friday--and when I called FEDEX just now, I was told that it would be delivered sometime on Monday.

This delivery service is unacceptable. You were paid to deliver the envelope to me NEXT DAY--Friday. I am 79, in poor health--and need my money. You have it in Tyler, TX 50 miles from me and refuse to have someone bring it to me, though it is only 11 am and there is PLENTY OF TIME FOR YOUR PEOPLE TO MAKE THE DELIVERY.

There is no excuse for not delivering that envelope today. It is sunny, clear wonderful weather here--where the check actually is. Your customer service spokesman told me it wasn't delivered due to bad weather. It rained on Thursday in Memphis, but not enough to stop delivery down hightway 10 through Arkansas to get to interstate 20 in Tyler on Friday for delivery to me.. Or Fedex COULD have flown the package to Dallas quickly from Omaha, where it originated, and then driven it to Tyler for delivery early Friday morning. Your excuse is not accectable.

Nora Vincent
687 County Road 3147
Quitman, TX 75783

I paid $32.50 for priority delivery from Lake Charles, Louisiana to Dallas, Texas. I needed the document inside for a meeting at noon. It is now 1:09 and I still do not have my package. I called and was told that they sent my package from Louisiana to Tennessee THEN to Texas?????? Since Tennessee is having some type of weather issue they will not refund my money. Missing my meeting has caused NUMEROUS issues and my time and money to reschedule for next week. THIS SERVICE SUCKS!!!!!!!!!!!! If you cannot stand behind you claim then there should be recourses for the consumer. You do business ass backwards sending it to Tennessee to get to Texas. I will NEVER use you company for priority again and will vehemently tell everyone I know do not trust you because you DO NOT deliver nor make your mistakes right.

We received an antique clock delivered by FED-EX last week. The box looked great but the clock was broken in places.
One pane of glass was totally broken and another was laying in the bottom of the clock base. The door that held the glass pieces had come apart. The hands had come off the clock.The clock face and the WORKS had shifted forward. It was a mess. We were able to replace the broken glass with a pane we had here (we deal in antique clocks) and we were able to put the works back into place. The clock is not running correctly at the present time but we are still working on it. We do not want to return the clock to the seller becuse it wasn't his fault. But we are VERY dissappointed in FED-EX.

Even if you do nothing, I wanted you to know what happened. I am also sending a letter to Memphis with pictures of the damage. This was purchased on ebay. Patsy Pope 183 Dooley Road Ethridge, TN 38456
tracking number is 9622 0895 9 (000 000 0000) 0 00 7836 0085 5607 TRK# 7836 0085 5607
It was shipped from 477 S 700 E MILL creek IN 46365

I have a business located at 3037 Lucy Rd Millington Tn 38052 It is the Lucy Rd Flea Market. My business is closed on Sunday, Monday, and Tuesday. The deliver driver delivered three packages worth over 600.00 doillars to the Flea Market on Tuesday when my business was closed.
The packaged was sitting by the door where any one who drives by could have stole them. I pulled my cameras up to check the business and saw the packages sitting there. I had to go to the store at 11:00 pm to get the packages they had left at a closed business.

I was unaware that they would do that delivering to a business I will tell the sender of the packages how they delivered them. No wonder so many packages are stolen.

in delivery it gave me the option to add additional deliver information ... I noted that packages delivery should be to back door I even received confirmation that my delivery instruction were received ..... the packages were not at the back entrance .... why do you give the option of adding delivery instructions if no one is going to follow them anyway ... and I will add that there is also a sign if front that stated that package deliveries need to go to back door

Overnight package from American Express with a replacement card was supposes to be delivered Wednesday. It arrived before 7:30 am on Saturday completely wet. No explanation. That is something a 5 year old would do.

Our FedEx delivery totally sucks. This complaint is long overdue with many(all unacceptable) delivery's over several years. The driver just left a large Chewy box, in the pouring rain, no plastic covering, on our uncovered patio, in standing water, without knocking or ringing the doorbell to alert us. Luckily, we were home and heard the truck. In the past 6 months, we've had 2 FedEx delivered Chewy orders that had to be replaced by Chewy because the FedEx driver threw the boxes and the contents burst. If a small package or envelope is expected, we just look around the yard to see where the driver has tossed it. Our neighbor has a locked fence, but totally open access to their back patio, yet, the FedEx driver always sails their packages across the fence, instead of driving around back. That causes a chain reaction of us texting the neighbor to come home from his job to retrieve his delivery from the elements. This total lack of caring by the FedEx drivers is not just on my street, it's everywhere. A friend in SC caught her FedEx driver on video throwing her packages from the truck to her concrete driveway, bursting the contents. She reported the incident with video to FedEx and the driver got 3 days off without pay. It seems if the driver had received proper training the whole situation would never have occurred in the first place. Bottom line, FedEx has a serious problem with their drivers. Maybe they should look at the way their competitor, UPS, delivers satisfaction to their customers.

I'm mad b/c I have to give even a one star. It's obvious from my experience and the other complaints about FedEX that they are on their last leg and about to go out of business. There is no way they are going to make it another 30+ years in business at this rate. Their customer service is non-existent. No one knows what the hell is going on. I've called customer service on 3 continents and they couldn't tell me more than the info available on the tracking site. What kind of madness is that? What kind of rinky dink, mickey mouse operation are you running? And are you intentionally trying to ruin the reputation you've built up over the years? I guess the answer is yes. Otherwise I cannot understand why any reputable company would be this cavalier about how poorly your customers view you. I won't even get into my entire situation except that I shipped a package from the US over a month ago via a 3rd party shipper and it has been stuck in the UK for 3 weeks now with no updated or definite shipping date and nothing but the runaround about where it is, why it's not being delivered and what they are going to do about it. Everybody wants to pass the buck in this screwed up company. I wonder are you going to pass the severance checks once everybody is out of work because the company goes bankrupt because they don't have any customers. I'm not psychic but it doesn't take Ms. Cleo to see you are on the way out of business at this rate.

I sent a package to the right address. I realized that I forgot to add a document then I stop and reroute the delivery to my workplace. I paid $48 for overnight to get the package to my work address but somehow they delivered it to my home address which I told the representative 3 4 times to deliver to my work address. Because of that, I lost $200 and plus shipping cost $48 = $250. That was a time-sensitive document.

I called back to ask a refund for $48 and you can't believe this. Representative telling me a story which never happened so that they can't do the refund. I have the voicemail from FedEx branch manager that confirm my above-mentioned story.

I am glad that they stopped and re-route the delivery and even its okay to tell they can't give me a refund but why telling me a story which never happened? You are saying that I am lying? Open up and listen to your own records! I have the voicemail from the branch manager.

Thanks for stopping and re-routing delivery but I am very disappointed with the customer service! who is blaming its own customer.

I dont think I ll use Fedex again.

I have had 2 deliveries in the past month and a half. Both times my packages have NOT been delivered to my store but to the front door of my home (different door each time). My store is beside my farmhouse and signage on the store stating such. Also, there is a large yellow sign in my customer parking with my hours. So, why on earth does the driver leave packages NOT at the business but at doors at a home that clearly are not in use? Both times I have had customers wonder if I knew I had packages out front. I would not have noticed until I got my mail across the road or was driving out of my driveway and looked at my house. It was raining today before a customer brought this to my attention, 1 box ripped and merchandise wet. I am NOT happy

Today, October 23, 2018, at approximately 9:15 AM, I buzzed in a FedEx delivery personnel since I was expecting a package delivery. Via the CCTV, I was surprised to see that instead of delivering the item to my apartment, the FedEx deliveryman left the package in the mailroom. I went downstairs to pick up the package to find it on top of the heater together with the junk mails other residents left behind. The package with tracking number 4532 6029 4370 (Priority Overnight) turned out not the package I was expecting but it contained the new credit card sent by Cathay Visa in exchange for an old card that had recent fraudulent transactions. The deliveryman could have easily went upstairs and delivered it properly since I was the one to buzzed him in. The mailroom is accessible to all tenants and other people such as visitors and workers. His inability to do his job properly could have cost me more if someone had taken the new credit card, signed it and used it. Often than not, the FedEx personnel would leave the package by the apartment door or would slide it under the apartment door when it is a letter envelope. I think Cathay Pacific paid good money for a priority overnight delivery with the understanding that it would be delivered not only in a timely manner but with guarantee that each package would be delivered properly with utmost care.

Needless to say, I am disappointed with the inconsistent services FedEx have been providing. It is my expectation that this matter will be handled and taken seriously. Thank you.

Cindy Dy Buncio

REDIRECT OF PKG BY FedEx. - AE order placed 10/10 for 2 Day Expedited delivery. Should have received 10/12-10/13. Redirected by FedEx to Walgreen's 361 Bergen Street Newark, NJ. 07108. WHY? There was no attempt to deliver, No notice left, no contact. Upon investigating the delay I was given tracking #. Saw on10/20 had been at site since 10/15 and was due to be returned 10/20/18. Conversation with Customer Service resulted in being told change in delivery policy "in my area", 1 attempt and pkgs. will now be redirected to a designated location. Designated by who? If FedEx now has specific delivery policy for Newark residents, it needs to be posted. So we can make to decision to redirect service providers with merchants!

I am referring to tracking number 652024373007319. We received notification that our package would be delivered by the end of the day 10/18 and needed a signature. My wife was home all day and no package was delivered. When I got home from work at 5:20PM I can confirm that the package was not delivered. We when received an exemption report via e-mail that driver attempted to deliver but no one was home to sign for the package. The driver lied; someone was home all day and no one rang our doorbell.

This is terrible service and unacceptable.We have canceled our order and will ask ANY shipper NEVER to use your service.

Someone compromised my credit card and placed orders at a couple of online companies. The only way I knew about this quickly was a FED EX driver called and said that since he was in our area, he could just drop off a package at my home instead at Walgreens. I was able to close my credit card account and return the items back to the company. Fast forward to today- Oct 17th, I received an "thank you" for signing up for "FedEx Delivery Manager". I did not sign up for this service that is dated on Oct 3rd. When I called the 1-800-3339 number, I was directed to the fraud department and I spoked with a gal named "Brenda". She assured me that there wasn't an account in my name under my home phone number but my husband Thomas has an account. I could never make her understand that my home number was oblivious not used even though my name and address was used. I want it understood that packages with the address of 10066 Fernbrooke, Brighton MI 48116 should always be delivered to my home and not dropped off at any other location. I want verification from FedEx that this email was indeed read and assurance that your delivery service understands that all packages are to be delivered to my home. Regards Donna Haynes ph # 810/231-2560

I had 3 large boxes that were due to be delivered to my house today. The website said delivered--I didn't receive any boxes.....the delivery driver left them at someone else"s house!!! Luckily, the person was honest and drove them to my house!! With GPS--there's absolutely no reason for this to happen. Tracking #: 417518781347, #424244370946, and #417518781542 :(

I am so upset. FedEx said they delivered a package that was more important to me than anything in the world. It was never delivered. I have the delivery receipt for the other half of the package that was sent to me y email and nothing for the package I never received that they said they delivered on the Oct 3rd. I was on the phone for over 2 1/2 hours too e told that it wasn't their problem. They delivered it and left it on my door step. I live in apartments in a gated community with nothing ever stolen. No delivery ticket for that part , but I have the ticket for the part that I did receive. LIES LIES LIES. This package is irreplaceable to me. I am going to the Dallas/Texans game on Sunday, I am going to meet his favorite current player and wanted him to sign it for my dad s memory. something that my dad and I did my whole life. He is gone now and I am devastated and I was passed to 14 different people and was finally told it wasn't FedEx s problem. Shame on you! SHame on you!

Packages heavy boxes left at wrong address up against door so you cant open the door Boxes tore up merchandise destroyed Multiple time Last time Sept 21 2018 Called was told someone would be back to remove boxes Two hours no one shows up Called again got a very rude person who had very bad
english was told to move them myself or just throw them away Asked to speck with a supervisor stayed on hold for about 20 min finally spoke to Ken Explained it again for the third time Was told someone would come move them Never showed Had to get my husband to move them and deliver them to right address So technically Fedex owes him some money for doing their job This has happened so many times Address is on side of trailer packeages were left under it so they knew it was wrong address Boxes was stacked and crushed Someone needs to lose their job because they arent doing it Very unhappy customer We order alot and my daughter does too so its not like they arent here at least twice or more a week

As you will see our important mortgage papers were completely destroyed because some driver who was too lazy to deliver to the house decided it would be ok to leave this in between 2 mailboxes in the pouring rain!

A Fedex slip was prepared on Thursday, August 30 for overnight delivery. The package was out in a pick up box around 12:00 pm on the same day. Friday August 31st, instead of telling me a delivery time, I was informed the package would be delivered Tuesday evening. We put it the right box, we filled out a form for "Overnight" delivery, but somehow no one knows where my package is, they just keep telling me "You must of put it in a box that had already picked up".

I ordered my replacement phone and today was very important because I have personal matters to attend and I decided to stay home because of the fact that FedEx is known in my area for not delivering packages unless you are ready at the door/they wont even come to the building they will scan and run and say you didn't reply. of course FedEx isn't the only but I paid for fast delivery and honestly its frustrating that you guys hire people that are too lazy to deliver packages. I Understand its summer you deliver millions but its their job why when they feel like the days to long the just choose to not deliver but I know they don't even try because they NEVER leave even a sticker on my door or at all I have to check my tracking number if I didn't you wouldn't think they even showed up. one time I found it outside of my building on the floor. it a 3 flight walk up they can ring the bell if doing their job is too much. I WILL COME DOWN I get so a few that will bring it to my door and I tip because its just that shocking. but the reason I'm asking compliant isn't because I just love missing out on a days pay because new Yorkers rent isn't high enough and everyone loves losing money. I'm complaining because the person choose to ding and dash the personal matter I tried to finish is incomplete and I guess we cant get a casket for a funeral I stayed home and ended up still missing the phone. all I ask is if can hire people who don't mind doing their job signed Antoine scott

Package delivered to neighbor's driveway. Driver had to be blind stupid or intentionally ignored me. My house is the most clearly marked in the area.

On Monday August 6, I received a package from HP with a printer, in the morning. Using the same box and a return label I called FedEx for a pick up and I was told will done during that afternoon.
Around 7.30 PM a driver came but, after seen the label said that he can not take ground packages and to call again FedEx.
In the new call I was told that the driver was to be today in my house most likely about the same time that was yesterday.
Since was passed noon and since I saw the track of FedEx passing in the street I call again. This time I was told that the pickup will be tomorrow between 8AM to 8PM.
This again means another day and a long wait.
I did not take the package to some of your locations because I'm 84 yo, the package is a large box (24"x 24"x 21") and around 30 lbs.
It is hard for me to believe that a big company like yours is unable to provide a better service: 1) if the driver was here and I was not asked about ground return, was not my fault, and the driver should pickup the package 2) If somebody again make a mistake have to be a way for a company to dispatch any driver to pick up the package
I know I can not improve your company behaviour in this opportunity but, maybe you could make changes for the furure.

Sincerely

Isaac Blum MD (ret)

Hello my name is Wesley Cobb my Address 24378 East 813 Welling Ok 74471 tracking #447641546104 I found my item at the bottom of my driveway today 8/4/18 it should have been deliverd at my house but it was not. it was left were anyone could have picked up and took off with it . This is unacceptable it must be deliverd at my house from now on. I order thousands of dollars worth of merchandise on a regular basis if it continues I will use ups for all my deliveries they may be a little slower but they at lest deliver to my house. would like to have feedback on this situation before my next order. Thank You for your help

My package has been at the fedex terminal for 6 days still no package delivery. I have called for 3 days straight and only got excuses and promises to be delivered next day. Yet next day no delivery. I want to file a complaint on Kent, Jill, Jason, and Michelle at customer services.

Typically when one uses a delivery service you expect to receive your package on time. This is one area where Fed Ex truly separates from its peers. You can always rely on Fed Ex to not ship your package, not inform you and to have a glitchy and poorly designed website. It is truly a pity that Apple insists on shipping with them. I sure would like to receive the things that I pay for but Fed Ex has something else in mind. But I suppose they have a better idea of when I should get my mail right?
Best to leave this to the so-called professionals who take thee business days to print a label for something to be delivered elsewhere in the same state. Just like with most Airlines if you want basic service you better pay extra. Do not expect to get your package within a weeks time unless your willing to pay more than a college education costs.

I HAD A PACKAGE 61290983275125621985 , COMING FROM CHICAGO IL. (7/17) , IT ARRIVED AT FEDEX ( AURORA , CO. 10:41pm 7/20 ) , HERE IS WHERE I WAS LIED TO , I WAS TOLD THAT MY PACKAGE LEFT AURORA CO. 12:06 am , BUT THE INFORMATION TO USPS FROM FEDEX WAS SENT TILL 1:59 am 7/25 , IT ACTUALLY DIDN'T TILL LATER THAT DAY , I SHOW TWO DIFFERENT ARRIVES AT THE HENDERSON CO. FEDEX , WEDNESDAY 7/25 3:34 pm & THURSDAY 7/26 6:33 am , ANOTHER LIE , THE USPS RECEIVED THIS PACKAGE THURSDAY 7/26 6:16pm , AND DELIVERED IT TO ME FRIDAY 7/27 10:23am , TWO DAY LATE , FEDEX HAD THIS PACKAGE IN AURORA CO. FOR FIVE PLUS DAYS , BEFORE THEY GOT IT TO THE USPS , THATS TOTALLY UNEXCEPTABLE SERVICE FROM A COMPANY LIKE YOURS TO A CUSTOMER LIKE ME , I WANT SOMETHING DONE ABOUT THIS FOR ME NOW AND FOR ANY FUTURE CUSTOMERS NOT TO HAVE TO GO THROUGH EVER AGAIN ... JOE

used fed ex for my business in Stuart fl for many years With no problem. EVery time I have to use them in. Ocala fl
They deliver when ever they fell like it I can have a package tracked for delivery today and not get it for 2 or three days . Don't have this problem with UPS . I can not control incommunicado star rating -10

My address is 160 S. Will Rd. Coal City, Il. 60416. Received e-mail on Wed. July 18th. stating package can't be delivered. Track # 419970427659. My address is correct. I called Fedex to tell them this address is correct. Well same day I got a phone call from a guy about a mile down the road from me and said my package is at his place. So when I was about a block away I saw the local Fedex truck so I stopped & asked him if he just delivered said package and he replied yes, very rude tone. He can't read addresses. He was told that address is on my mailbox. I told him I got a call & was going to pick it up so I told him go get the package. Driver delivered my item and he asked if the address was on the other side of my mail box & I replied yes. I wasn't very happy about all this simply that this driver by the name of Nick was very rude and had very little pride or concern about his job or others. He also said he's been on this route for a year, well not so, there was another guy on this route about 4 months ago who was a very good people person. Oh, the Fedex location is out of Romeoville, Illinois location, so this driver must drive out of that location. Well anyway, you's know who the driver was by my address & the route area. Thanks so much, Ron.

I am not very comfortable with the way one of your managers Jamie and Fedex in general handled my complaint over the phone. I had two invoices 739586101 and 234047984 with Fedex which I might add was my first unlike purchase. I paid the full amount $194.65 through unline banking and quoted the 739586101 invoice. This money was received and only the 101 invoice paid. No one can tell me where the $107.77 was applied but my 984 invoice was sent to Services Financiers NCO. Inc for collections. I advised them the invoice paid in full but my family and I continued to receive daily calls of harassment. Jamie was in my opinion rude and showed little regard for just how uncomfortable this experience has been. I have asked for a letter of apology with the assurance my credit rating is still unblemished and that the collection agency is aware of the issue and that it was the fault of FedEx. Jamie suggested his personal apology was the best that could be done. The first two agents in customer service, Stephanie where I was disconnected and Ann id# 3572468 were most helpful and understanding but I quickly learned there was a major disconnect between Financial and Customer Service. To Jamie's credit he was only one in managerial position to take my call. I believe that FedEx must do a much better job of making the customer feel understood and not dismiss the issue in fact making the customer feel it was their fault as I did with Jamie. Take ownership FedEx and stop passing the buck. There was no attempt to call me to let me know I had a $107.77 credit balance because as Jamie put it FedEx is a huge cooperation with way to many invoices to start checking to see if customer has other accounts. In this case one other with the balance owing exactly the same as the amount that went to some unknown account. How often does FedEx do this. To suggest I was at fault is well no words can describe my frustration. I can only hope this email will rise above the weeds and finally land on someone's desk who has the answers and can do the right thing. I am assured by Jamie that his manager will take the time in her schedule to call me back in a timely fashion. Also he insisted that someone in Financial would do the same. My cell should the person reading this require further explaination is 519-868-1867.

According to the FedEx tracker my package is taking a world tour. One of their stops was just 1 hr 20 mins from my address. Instead it came within 10 mins but right on by. They even went right on by a major hub and continued another 700 miles west to Seattle/ Tukwila, WA. My package should have been delivered today. Because they don't give a damn it is going to take an addition 3 days. I tried the Ask FedEx thing, but they refused to address the issue. I will avoid ever using them again. I have experience with UPS and every thing works very well. NO PROBLEM. FedEx needs a major overhaul and a crash course of common sense. Why would they add at least 1400 miles when it could have been delivered ON TIME! How do you justify a 3 day delay over coming within just minutes. I will in the future make every effort to choose UPS over FedEx.

My package, tracking # 448267920512 has been out for delivery 4 days in a row with NO ATTEMPT. Your customer service supervisor "Nestor" location id: CURC was unable to help me at all. Refused to say anything but that package will be delivered tomorrow. REALLY.....I have seen this and heard this for 4 DAYS NOW. THIS IS UNACCEPTABLE AND SHALLOW CUSTOMER SERVICE. I expect better from you, shame on you FEDEX. I am so disappointed and unless I have resolution, I will SLANDER YOU THROUGH SOCIAL MEDIA AND EVERY PERSON I SPEAK WITH.
OVERSEAS CUSTOMER SERVICE.....SHAME ON YOU !!!!!! I AM FURIOUS AND WANT A PHONE CALL FROM A SUPERVISOR IN DENVER COLORADO IMMEDIATELY.

WAITING WITH DOUBT...…

Janis Griggs
303-258-6086

I have tried to get a shipping lable for 1.5 hours your teck suppert say drive to new York for a shipping laybel there is only one
office that can make shipping laybells up here in Scottsbluff Nebraska and every one I talk to don't understand English good
they tell me I must drive to a bigger town to get a shipping card what the f*** I can't under stand that how do you people stay
In business now they say I need to go to another mailing company that fed ex doesn't make shipping labbles anymore this sucks

we need help up here

FEDEX Ground Delivery person in Virginia Beach Virginia twisted his ankle while making a delivery to my property. He refused companies workmens compensation and has hired an attorney to be compensated by the homeowner for medical expenses. I no longer want FEDEX to deliver packages to my properties.

Reference Tracking Number 4403 8782 6588
Address: Melvin Woods
512 Glen Canyon Dr
Fayetteville, NC 28303

On June 30, 2018 at approximately 1:55 PM a FedEx deliveryman walked
Across my lawn and through my flower bed and place a package on my
Porch.
I would greatly appreciate in the future the person making a delivery to my
address use my driveway and not take a shortcut across my lawn and through
my flower bed.
Thanks,
Mr. Houston Woods
512 Glen Canyon Dr.
Fayetteville, NC 28303

Around the middle of March of this year I ordered a car cover from Walmart online. The item was shipped..... and this is where the nightmare and frustration begins! Just last week, (today is June 27, 2018) I finally received what was the THIRD shipment of my car cover. ALL OTHER ATTEMPTS had been returned due to delivery 'exceptions'. I finally contacted FedEx upset needless to say and began asking them questions to ask their driver regarding what he met when he was at my 'residence' supposedly making the delivery.
I learned that at one point he had walked into my front yard and left it to the side of the yard. I told FedEx that in order for the driver to have left it in my front yard, he had to walk past my front porch! He was at the wrong address. Another time I called them and they contacted the driver, the driver told them that I had a large pit-bull chained up in my front yard and he was unable to access it..... I don't have or own a pit-bull! He was once again at the WRONG address! I then asked them to have the driver call me the next time he was ready to deliver my package. Well, NO phone call was made but another delivery exception was filed! I was pretty fed up by this point in time, and almost 8 weeks over due, with endless emails regarding shipment notifications received, and one day low and behold I see a FedEx truck pulling into to the driveway! You could have knocked me over with a feather. As the driver got out, and unloaded my parcel, of which there were two, one I wasnt expecting yet along with my car cover. He stated that 'he had been here before' and I told him yes, numerous times in the past. He just chalked it up to a 'brain fart' moment!
So, I now have my car cover after almost 10 weeks have passed, along with another parcel for an item I had won off an auction site I frequent. (NO NOT eBay!) ~ and the package, which I watched him drop onto the ground by over a foot, and was marked vividly in red and white FRAGILE TAPE ALL AROUND THE PARCEL, and BEFORE I realized that was also my parcel!!! was accepted. However. When I opened this other parcel, it was broken! I figured I would chalk it up to those things that are, and simply replace the broken glass on the artwork.
Fast forward to one week later.....and I receive another email notification of another attempt to deliver to my address....and once again another deliver exception has been filed! I immediately call FedEx support and begin another complaint..... and I also ask them to escalate this complaint to someone in charge at the actual facility that my packages come through with the assigned driver.
This was today, at approx. 2 pm the FedEx truck shows up again, and goes into the back of the truck, and I hear packages being moved around and then a loud thud! Bang! and then the driver moving again inside of the truck towards the exit. He has a large parcel with him and the whole top of one side has been smashed in! This item was also damaged only this time it was a lamp which I am not able to repair or replace easily! what so ever!
Upon discovery of the damage to the lamp, I got on the phone once again to customer service to #1 explain the damage to this parcel and the other parcel I received a few days ago which was also damaged!!! and to advise them that I did NOT receive the phone call I was promised from the facility where the driver is out of.
So tonight, as I sit here steaming but not wanting to cost anyone their job, but wanting my parcels delivered in a timely manner and intact? I cant decide if I want to scream or cry~ On a side note. Yesterday, when this last parcel to me was to be delivered, (but another deliver exception was filed instead)~ FedEx was HERE making a delivery to my house! They delivered a parcel that was meant for another address to another individual, where the only thing that our addresses shared, or had in common was we live in the SAME CITY! (once again I will point out that my own parcel which was due for that day was NOT delivered as stated above) it was not delivered until today! The driver while he was here delivering my parcel, did ask me about the package delivered by mistake and I told him that I called the phone number on the outside of the package for the people the package was to be delivered to and told them I had it here and they were more than willing to come and pick it up! The person who picked up the parcel told me that she advised her husband to also file a complaint based upon their dependency of obtaining the parts they order be delivered ON TIME so that they can keep their customers happy!
I told the driver when he asked me about the package delivered here by mistake the day before, that I called the people and they were here and picked it up in less than 5 minutes. His offering of today? "Guess he was in a hurry and didnt read it close enough...." more unacceptable 'excuses' which do little to sooth or restore any confidence at all.
The two parcels which were damaged when I received them, are themselves not replaceable as they were purchased from an antique sale. I have never had broken items before when FedEx was used, and I have never had an issue when the USPS or UPS services have been used, So I am not left with any other alternative but to advise the companies I deal with who offer different shipping handlers to NOT use FedEx for any purchases I make from them! I spend a small fortune in shipping charges which average anywhere from $80 - $200 per package- several times a month! You would think that FedEx would value my business and at least attempt to resolve these issues with me, but as I stated before, I have not even received the phone calls I requested to make a formal complaint regarding what has been taking place with me. Is the drive deliberately damaging my parcels? (Today sure sounded like it!!!) because he is mad that he himself could not remember where I lived so he kept returning to the WRONG address repeatedly?, AND without bothering to call me when I supplied my phone number? 10 weeks is a long time to deliver a parcel that should have been delivered within 3 days time frame and took 3 re -shipments from the supplier to make it here finally~ I had hoped that FedEx would at least attempt to resolve this issue satisfactorily, but so far not even the phone calls I was promised have been made. Being left with no further recourse, I have advised the companies I deal with each month who offer shipping options to NOT use FEDEX when sending any packages to me! I stand a good chance that I will get them as promised without hassle and damage!

I fell getting my package from front porch. I am in a wheelchair and have signs to deliver to back porch. 2nd time this happened.

Fed Ex lost my package while collecting it. They say that there is no scan showing the collection of my package, however my University has a log showing that they passed on the package to the FedEx guys. The customer service is useless and does not help in this matter. It has been seven days since either have lost such an expensive package however FedEx has taken no action whatsoever, other then making excuses about how they are still looking into the claim.
The package had a laptop sent out for repairs and I cannot work without the laptop. My boss has been shouting on my.
The least they can do is reimburse me for the loss, instead of denying that it's not their fault that he package was lost

The driver didn't bother knocking or delivering the package. I took 2 days off from work to receive some important housing supplies. When I contact customer service, they tell me my only option is to drive all the way down to their pickup location in another city to get it now. Terrible service and terrible customer reps who made me wait and didn't connect me to a supervisor or refused to register a complaint.

I have a package that was to be delivered from my daughter and it is not here and when I spoke with your last person in customer service he was not pleasant at all if this is how you treat your people I will make sure my family never use your service again. It appears someone would know something but with your company no one knows a dam thing. Unbeliveable

I RECIEVE MY BIOLOGICAL MEDICATION THAT HAS TO BE REFRIGERATED FROM FLA EACH MONTH. THIS MONTH THE FED EX EMPLOYEE DECIDED THAT HE COULD LEAVE IT AS THE APARTMENT OFFICE INSTEAD OF MY APARTMENT LIKE USUAL. IT NEEDS TO BE REFRIGERATED ON ARRIVAL AS THE BOX IS CLEARING MARKED IN RED. 1" LETTERS . HE DIDNT DELIVER IT AND IT WAS DUE THAT DAY TO INJECT. I HAD TO TRACK IT DOWN. THE TRACK NUM BER WAS 44373 2794 2200. HE TOLD THE OFFICE NOT TO REFRIGERATE IT AS IT WAS GOOD TILL OPENED. THIS IS A FLAT LIE. HE DOESNT KNOW HOW EXPENSIVE THIS MEDICATION IS AND HOW TO HANDLE IT. HE IS NOT A PHARMACIST OR DOCTOR AND NEEDS TO FOLLOW INSTRUCTIONS AND DO HIS JOB. THANKS FOR LISTENING AND IF HE HAD TO PAID THE $3000.00 HE WOULD THINK TWICE.

Received notice on my door of delivery that require signature (4/16). Contacted your office and set up delivery for 4/17 after 5pm. My wife came home early from work at 2pm. We have 4 cameras on our house. She heard a truck coming up the hill and looked at the monitor and she saw a fedex truck. She walked up front to and opened the door and the truck was coming down the hill and did not stop and went out of the neighborhood. She thought that they will be back as it was set up for after 5 and it was just a little after 330pm. They never came back. I called you again and was told delivery was attempted at 338pm. The driver never approach my house and never left a notice as seen on my monitors. The agent also stated that he will not return and I would have to pick it up at the office as that was the 3rd attempt. Third attempt??? I only knew of one attempt. Apparently, the first attempt was on 13 April. I never received a notice on April 13. Never!!! No note on the door, nothing. I asked to speak to a supervisor who put the blame on me for not getting the package within 3 attempts and said there is nothing that he can do. Yes there is, since money was paid for delivery, and given the circumstances he should have have it sent out one more day!!! Poor customer service all the way around.

I had ordered a dress internationally and the dress (a bridesmaids dress) was tracked to the Memphis HUB 03/21/2018, where is was scanned in. But then disappeared! I had talked with customer service, NO HELP. I contacted the vendor of the dress, and Amazon where I ordered it from, and they were in contact with FEDEX. The dress invoice and photos were sent to Memphis as well. Again, NO HELP. As of today, 04/12/2018, FEDEX has closed the case ID and told me on the phone there is nothing they can do. FEDEX LOST MY PACKAGE!!! THEY ARE RESPONSIBLE FOR THE AMOUNT OWED TO ME ($70.99). Not once did FEDEX call back me as I always called, several times, or the vendors, they just decided to close the issue so they can sweep it under the rug. This is TOTALLY UNACCEPTABLE. I went online to fill out the form and the forms cannot be filled out without an account. RIDICULOUS! I called customer service and they sent me the form thru email in PDF format and it CANNOT BE POPULATED! NEEDLESS TO SAY, FEDEX IS LOUSY, UNPROFESSIONAL, AND DOES NOT CARE ABOUT CUSTOMERS. THEY OWE ME $70.99, WHICH I MOST LIKELY WILL NEVER SEE FROM THEM. BECAUSE THEY ARE A CONGLOMERATE IN THE SHIPPING INDUSTRY THEY DO NOT TAKE RESPONSIBILITY. I believe the local NEWS would be interested in this and other cases. FEDEX must be held ACCOUNTABLE for their actions and reimburse me and everyone whom they lose packages.

FedEx Shipment 432746598846: Your package has been delivered

It is hard to miss seeing the front covered Porch. It faces the road/street!!

The above Shipment was put in my driveway out at the Garage!!! What happened to delivering to my front door on the covered porch???
I am not pleased with this delivery. I seen where my packages had been delivered. I opened the door and they were not on the porch. I went out looking and they were in my driveway out in front of the garage.
If it had rained my shipment would of been damaged.
About 5 years ago a delivery was made and they put the boxes on my car!!! I called FED-X and this problem has been corrected until now.
What gives with putting packages/shipments out in the driveway instead of on my large covered Porch??
Thank you.
...
On April 4, 2018 at 3:41 PM FedEx Delivery Manager <TrackingUpdates@fedex.com> wrote: Your package has been delivered Tracking # 432746598846 Ship date: Mon, 4/2/2018 Sams Dot.com Member Center Samsclub.com Atlanta, GA US Delivered Delivery date: Wed, 4/4/2018 3:38 pm BRENDA MATHES-STORY BREND

Two weeks ago I bought 65 lb. tire and wheel from amazon, checked tracking , departed facility Nashville Tn. next day new post date, departed facility Nashville Tn. Two days later same post, contacted Amazon Prime checked and found out package was lost. Checked FedEx tracking still no change. departed facility Nashville Tn. Amazon Prime reordered my tire , my two day shipping now took over a week. Would not have complained but yesterday my Farm had ordered two tractor tires, was on another tractor in field and noticed a white van from Madison al. at a neighbors house, watch as they opened the back and headed to this house with two tractor tires. Left the field and went and recovered my FedEx Package. If I hadn't seen this it would have been Package Delivered. lost again, might have found these at the local Flea Market.
My conclusion, I asked Amazon to not use FedEx as my shipper, I know the big CEO that changed all of the delivery and drivers to part time cheap help, does not have to wait on a delivery to make a living, but FedEx now has the worst Managed business of any carrier.

737641657123: Delivery could not be completed

I am pissed!! The drive made NO ATTEMPT to contact me!! I spent the day sitting home waiting for the delivery. It was a 'Dump and run" maneuver by the driver. He/She may no attempt to go to the door and knock. I have filed a formal complain of failure to deliver with FedEx by phone, as this is not the first episode of the organization's failure to perform.

I plan to follow up with the merchant and inform them I will no longer use them as their decision to employ FedEx was a huge step backward.

the driver that comes to my house has been a horrible and unreliable. I have been having horrible service from this person. I have made numerous complaints about how he does his job. The biggest problem is when it rains or snows this driver does not cover the packages properly. Either he does not cover them with plastic and when he does he does not secure the bag over the packages securely which then causes the box to get wet. I have made numerous complaints. Because of my complaints I am getting punished because of the drivers negligence and I emphasize this word. When I say I am getting punished what I mean is now the driver decides whether or not a signature is required. because of my complaints. Why am I getting punished for this when he does not know how to do his job. I have asked him why he is doing this. He responds back by saying that I got him written up. If he did his job correctly then I would not have called and made these complaints. I have had important medical medication coming to my house and not able to get it because a signature is required when I waived for the signature. I have called where they get dropped off and the manager there did not want to help me. Again I was told because I made numerous complaints the driver wants a signature. I can't give a signature because when he comes I am working and because of this I will not be able to get things that I have ordered, medications that come or any other items that are important that I need. When it comes to getting medications this is in humane. I am also not comfortable having this driver coming to my house. I actually do not want him on my property. He is rude and he acts with a big chip on his shoulder. Especially when he needed to state to me that I got him written up. Well let me tell you something if he did his job correctly then he would not have gotten written up.

I have had a shipment leaving Manila n March 1st it came to Beijing China on or around March 4th it was then held by customs in China for around 7 days or so for quarantine I have gotten the following messages for four straight days that the item will be delivered on or about 6 PM since Monday and as of today item still not delivered they have my complete address and phone number

This now has caused stress and health problems because of this situation therefore i like to have the corporate office and one of the Vice Presidents in USA to talk to me on this my china number is 18513520122