Contact Ford Corporate

I'm buying a 2013 ford focus hatchback se when I first got my car from the salesman I ask him why was the transmission make that noise and he said that is my transmission and my clutch slipping but it will stop atfer I had drove it for a little while so I went on for about 3 months took my car to ford service and they changed the oil and I ask them why my warranty wasn't covering any of the work that was just done they told me that they couldn't find my warranty so I payed cash and I ask for the 2nd time about why my transmission was slipping they gave me a big price to fix it and still no warranty I have spent almost what I'm paying for that car to fix it I'm asking nicely if I can trade my car in for another car because I was wrongly sold this car

need rotor select switch sent too MATHEWS FORD SANDUSKY OHIO so repair my suv explorer vin# 1FMSK8DH2LGA12658 part order 5-22-2020.
contact RUSS in service department for at MATHEWS he has the details.

Please send me e-mail letting me know why MATHEWS can"t get the part too fix my
explorer . ROBERT KISTLER 210 white street CLYDE OHIO 43410

case # 21926082
my 18 year old son spent every nickel he had saved to by a "dependable" car to last him thru college, a 2017 FORD FUSION. Two years later it is sitting at a dealership awaiting a replacement engine! the problem was recognized by FORD in memos and alerts.!!! the issue was going on the whole time but did not surface until after the warranty expired. so the ALMIGHTY FORD SAYS SORRY,NOT OUR PROBLEM. What kind of company would not stand behind a product where they admit there was faulty parts used and just grab the cash and screw the customer?!!!
FORD TOUGH? HOW ABOUT BUYER(SUCKER) TOUGH LUCK. If you do not stand behind your product and rectify an ACKNOWLEGED ISSUE IN THIS TWO YEAR OLD VEHICLE you have lost several loyal Ford customers. and any others I can possibly sway along the remainder of my life.
I have always loved ford. Stand behind your work. look into this.

I own a 2012 f150 and recently have had some jerking issues with the transmission a couple weeks after that I started getting a whine from the transmisson under acceleration and I had the recall that ford issued on my truck and they checked out the whine sound and told me that it wouldn't be covered under the recall warranty and would cost me around 2200 hundred dollars and feel that it should be covered since its having similar issues ,My truck is at capital city ford in Indianapolis Indiana and my service advisor is Corey. Please look into asap thank you for your help in advance.

Ford customer service is the worst. I was one month out from a recall issued and I had not been able to take my car in and they would not even give me goodwill. My car has been recalled so many times I have lost track. In addition, people you speak with will not give you there full names. It’s like Ford does not want to be bothered. Please in my opinion do not buy a Ford. Just check all the recalls.

Our least was up in January. They keep giving us extensions until we could get financed. This is almost May and Ford Motor Credit could not get us financed so we returned the car. My father was in a car accident and I had to leave town so we just dropped the car off and Tim Rhodes, my salesman was there when I returned the car. He came outside and checked the car and checked the mileage. I have the paper work from the credit bureau that says Terry and I were turned down for financing. So I thought this was a good time to give the car back after getting that notice. If Ford could have gotten us financed, we would have kept the car. I know we will owe a small balance but Ford Credit told us we could not get financed with our credit so they said to return the car.

We have been Ford customers, our entire family, for over 50 years. We said we will agree to any terms to make payments with the balance we will owe, which is extension fees, etc., but at this point, we were to return the car because of inability to get financing. Would you please help my husband and I, we are senior citizens, and I do not know why there should be any problem. When Ford Credit told us we could not get financed, it was our responsibility to return the car. Our salesman, Tim Rhodes, has my license plates and we did what we were supposed to do. The car was within the amount of miles allowed, no scratches on the car, perfect condition. Why does Tim Rhodes want to give us a hard time, when we said we are unable to come in and sign paperwork. WE TOLD HIM WE WILL AGREE TO MAKE PAYMENT ARRANGEMENTS! MY HUSBAND AND I ARE NOT IN GOOD HEALTH AND WE WERE TOLD "NO FINANCING" AND OUR ONLY ALTERNATIVE IS TO RETURN THE CAR - AND WE DID. WOULD YOU PLEASE HELP US BECAUSE OUR LOCAL DEALERSHIP IS TREATING VERY BADLY!

I Purchased a 2015 F1 50 lariat on 10/17/ 2018 vin number 1FTFW1EFXFFB92030 add she he Ford in Springfield Virginia this vehicle was a replacement vehicle for my previous Ford that was lost in Hurricane Harvey and I was due to move back to Houston Texas with the vehicle on the second week of owning the vehicle at 3 o'clock in the morning the alarm went off and I went outside and it was raining in the sun roof had opened all by itself and rain was getting in the truck, after returning to Texas with the truck I noticed the drivers door locking panel buttons were not working and the drivers door marker light was not working now after owning the truck for six months I have a list of many things that are not working starting with one incident when I was backing up in a parking lot and I backed in to a concrete yellow pole and the back up assist and alarms did not notify me that there was a pole and I was looking in the mirrors and using the back up camera and did not see the pole and now I have a damaged back bumper and tailgate , sunroof will not open jammed shut buttons on the roof for the sunscreen and sunroof not working properly blindspot sensor is not working properly Windows go up and down by themselves backseat hydraulic rod broken missing rubber cup inserts in front truck does not recognize key being present many times back up camera stays on after putting vehicle and drive transmission not shifting right no owners manual I am worried that since I paid cash for this truck now I am having to do repairs and pay for the repairs because the warranty is up on the vehicle also worried that the vehicle may have been flooded and I was not told I also am worried about there being rust inside of the cab of the vehicle on the seat hinges please advise me on what I should do thank you .

My 2010 F150 displayed the wrench symbol while towing my trailer. After about 50 miles the check engine light came on. I drove to the nearest Ford dealer which was in Price, Utah. They were able to check the vehicle the next week but could find no reason for the code, P0741, as everything checked out OK. I picked up the truck and drove home that Sunday, about 200 miles away in North Ogden, Utah. About a mile from home the wrench symbol appeared again so I had the Young Ford dealer in Morgan, Utah check it. They also could find no reason for the code. In February I had the transmission bulkhead seal repaired and that required the connector to be replaced. My concern is what do I do while driving if the wrench symbol or check engine light come on again, do I ignore them and keep driving? It seems to me that some more in depth investigation is required to determine the source of the problem before I am stranded on the desert.

I dropped my 2015 F-150 off at Byers Ford In Delaware OH this morning for a recall. I was told that it would take 3 hours. I was given a ride back to my house (approx. 1.2 miles). 6 hours later and after multiple phone calls, I am told that my truck is finally ready. I was also told that their ride service ended at 11 am. I was not informed of this when I dropped off my truck. They have informed me that they can get me a ride back, but not until 4:30 pm. If I had known that this would have taken all day, I would have had second thoughts. I went to Byers not only because it was close to my house, but also I had previously taken my truck to Roush Ford and had a bad experience. I have owned only Ford vehicles for 22 years. I will have to reconsider my next purchase.

I had a scheduled appoint with Key Scales Ford to get an airbag replaced on a 2014 Ford mustang. on Thursday March 14, 2019. At 2pm on Wednesday March 12, 2019 Key Scales Ford called and said they had used my airbag part for another customer today and would be unable to service my vehicle on Thursday. per the appointment. They said they had no idea when they would be receiving additional parts from Ford Motor company.

I have several problem with how this is handled
1. I scheduled the appointment 2 weeks ago. I was told when I scheduled the appointment Ford would only supply parts as needed based on appointments,. Ford would not stock parts at the dealer .
2. Why do they take a part reserved for my service call and give it to another customer. ? Let that customer r wait like everyone else for parts .
3. I will be leaving Florida next week( that is why I scheduled this appointment for 3-14-19 two weeks ago and will not be retrurning to Florida until January of 2020.. . The Mustang remains in Florida..

I have a vehicle with a know safety defect that is unsafe to drive and can not be repaired for another 9 months because of the customer service idiots at Key Scales Ford.

Another example of piss poor poor service by a this Ford dealer.

bought my 2013 Cmax brand new,from the beginning I have had electrical problems,radio goes off,no blue tooth,no navigation,took to the shop several times ,always could not find any problems reset computer,finally quit taking been waiting for a recall still none,been asked to be in a class action suit for these problems,,steerning wheel locks up says service power steering,took to shop said have it towed the next time,I just turn in on and off till it works,have not used the radio,blue tooth,navigation for about a year,radio would not turn off and battery was always dead,a month ago while at the drive in bank,door locks were locking and unlocking over and over,I am on my 4th ford vehicle and it is time to buy another one,I have had so much trouble with this one I am afraid to buy another ford,I should have contacted ford earlier but did not know I could until the class action lawyer told me to contact you,so I am

I bought a 2016 F0150, and it's been a good truck. I really like it. It is still under warranty (19,000 miles). The dash completely when out. Power windows in the front, Navigation screen, radio, air, Drive indication. As I drove it home, and pulled into the driveway, it all came back on.

I called Robinson Brothers Ford in Baton Rouge Louisiana, and explained the problem. They informed me that it need to be hooked to the machine
for diagnostic, but is will a two day wait. They can not make a appointment for that. I would just have to leave the truck, until they had time.

My problems is I don't live in Baton rouge. I live in a town across the river. They said they do not have a loaner program. I would have to rent a car at my expense. If the truck was not under warranty, I could understand. I should not have to pay to have warranty work on my truck!

I have had friend and family that I have told to buy a Ford vehicle. If this is the kind of service that ford dealerships has, then I would have to
think long and hard to buy a Ford truck in the future. Feel free to call and discuss. My phone number is attached.

Emory "Buddy" Navarre
225-776-2746

My 2010 Mustang has a air bag recall. When I called the dealer Gary Yeomans Ford Lincoln in Daytoan Beach Florida they basicall blew me off. They stated that they would not be able to see the vehical because they had no parts and the parts might be in in 30 days. they didnt ask me any qeustions or take my name. It was obvioul to me they didnt want to help me becasue i did not buy the car there.

I then called Mullinex Ford in New Symyrna Beach and they expained to me tha they neede to see the car to get it in th esystem and order they parts. I drove down and they immediately took care of me and explained everthing. My parts are ordreed and they have my contact info and promissied to call when the parts came in. this is how it shold be in my book.

this is not the first time Gary Yoemans Ford has been unprofessional to me and my family. FYI my Niece and here husband who were devoted Ford owners left ford becasue to the crappy srvcie from Gary Yoemans ford. they both now drive Subaru cars. You can thank Gary Yoemens for losing two good customers.

I will never go to or call Gary Yoemens business again not will i recommend or speak well of them either.

Thought you would like to know.

Please do not issue any more awards to Al Packer's White Marsh Ford. It leads people to believe this dealership is good.
I contacted this dealership about a vehicle they had listed on line. The price they quoted ended up thousands over their web site. For instance their on line window sticker has Destination and Delivery $995.00. When they got back to me with the out the door price the Destination and Delivery price was now 1,495.00. They are completely out of control, and Ford is giving them an award for this. This is straight up false advertising. They also said I could not have the advertised rebate because I lived out of state. I am now turned off on buying a Ford, and will surly check the blogs rather than your awards. If you need proof just let me know, because I have that too.

My complaint about the quality of explorer base 2016 which is not completed 3 years yet and the problems i faced listed below :
1 - battery dead 3 or 4 times replaced already .
2 - battery cable damaged and replaced .
3 - tuck sound front right under due to steering wheel electronic system problem ( replace spare parts ) .
4 - AC system down due to compressor problem ( still under repaired ) . repair covered by insurance .
5 - gear box oil leaking ( still under repair ) the cost of repair charged to me .
My feeling is very bad due to this and when i selected this car i thought i selected on of the best car but i was wrong .
I did not have these experience with another Japanese car and Korean car .

I purchased a brand new 2017 Ford Explorer Sport from Brewster Ford mid-2016. It developed an oil leak at around 16k miles. It has been to the same dealership 4 times for repair. During the last visit, they had the vehicle for 16 days and promised me that they had finally repaired it properly and that it was now "bone dry." A few days after picking it up, the oil leak returned just as it had during the last 2 "repairs." The vehicle is under warranty, so nothing out of my pocket other than time and frustration. I cannot believe that they can't get this right. Either the techs at the dealership don't know what they're doing or this is a much bigger problem. The dealership said that they had been working directly with Ford on this last repair which is why it took so long because they were taking measurements and following Ford's guidelines for determine where the leak was originating. You would think after having the vehicle for over 2 weeks, they would have gotten it right this time around, but nope. I've been in touch with the Regional Customer Service Manager which is located at the Ford call center in Melbourne, FL. They are pretty useless. They said they don't have any control over the dealership because dealerships are private entities. I'm at a loss as to what to do. I will never buy another Ford vehicle very again. In all my years, I've never experienced anything as frustrating or aggravating as this with regard to vehicles. I paid $50k for this vehicle assuming that it would be trouble-free for years to come since it's high-end and brand new - I was foolish to believe that and I've learned my lesson. I will have no choice but to pursue legal action if Ford and the dealership can't get their act together.

Purchased a 2018 Tiffin Motorhome with a Ford 6.8 V10 on F53 Chassis. Brand New, My Dealer I purchased from heard a knocking noise in Motor to be safe they wanted to check out. So they sent to Garnet Ford in West Chester PA. They have had it since February 20, and have not done anything as of today. They used the excuse about having to get the OK from Ford before they can do anything. While they had it sitting on there lot for three weeks why didn’t they start that process? I called Bob Tiffin to get him involved, He buys a lot of Ford Chassis for Motorhomes. I am paying storage fees for My Motorhome and insurance and I paid cash for RV And I cannot take it home. Waiting on Garnet Ford to get off there dead asses and get my Motorhome fixed. I keep getting excuses. David Richards is The service manager. I have trips planned with my family. If I have to lose money for any cancelations Ford is going to pay me back. I have owned Fords all my life I have never seen anything like this. The Tiffin Motorhome family is very close we have our own network they will all be told about my troubles here. I spoke with a Matt in Ford HD/RV Division he called Garnet but still no action. My next call will be my attorney and a TV Station to show everyone all the red tape you have to go through to get something done. My next Motorhome will have a Cummins in it. Once they ever get around to seeing what is wrong, I can’t wait to see how long that will take. Very disappointed customer. You can reach me tomorrow anytime on my cell 443-829-8660.

What happened to “Ford Tough” when choosing the materials for the steering wheels in the F150? My truck isn’t even 3 years old, and the vinyl material is peeling and deteriorating away. I saw this happening in several used trucks for sale at my local dealership, and many people are posting the same problem on line. Is Ford not offering to fix this problem?

Thanks, Jan

Purchased a new 2018 Ford Mustang from Action Ford in Krugersdorp. Delivered to me late Wednesday afternoon (17/01/2018) - Saturday morning (20/01/2018) I took it for a wash and polish. I immediately noticed a small dent on the right front door and several deep scratches. I immediately phoned the sales person who informed me that they will sort out on Monday and that she would give me a call before start of business. Due to scheduled back surgery I couldn't go to the dealership personally but sent the vehicle to them early Monday morning (22/01/2018). I sent them pictures and the dent and scratches were pointed out to the sales person as well. She apologized and took receipt of the vehicle. Thursday (25/01/2018) I requested feedback and the sales person informed me that the vehicle is at the panel beater waiting for the assessor. I replied that should this be the process than the car is no longer new. I requested the contact details of the manager (Peet) and even after various voice calls to both his office and cellular phone to date (01/02/2018) have had no reply. Monday (29/01/2018) I made contact with the finance department at Action Ford and requested the cancellation of the purchase agreement. I received the following from the dealership that same day and no other communication as yet.

Good Afternoon Albert,

I trust that this mail finds you well? Manda has brought to our attention your concerns with regards the New Mustang you recently took delivery of. I would like to assure you that this vehicle was never brought in for “demo” purposes and was indeed brought into stock as a new vehicle specifically per your request.

The marks that you have pointed out, went unnoticed by all and could’ve easily been missed on the PDI as they are minor and extremely difficult to see. We would like the opportunity to rectifying these marks pointed out and as a dealership, we will not be embarking on a process of cancelling the deal and taking the vehicle back.

Manda will keep you updated and will inform you as to when we are complete.

Yours Sincerely

Craig Naude
Fleet Sales Manager
Action Ford Krugersdorp
201 Voortrekker Rd, Monument,
Krugersdorp

M : 0829780131
T : 011 950 3300
F : 011 665 3101

I purchased a 2018 Ford F 150 XLT from Crown Ford in Fayetteville, NC on November 30, 2017. Then on December 12, 2017 a deer was hit by the front of my new truck. I was sick but thought Ford parts would make it as good as new. The truck was undriveable and was towed to a local body shop. At that time the truck had 293 miles on it. I decided to have the local body shop repair it. After insurance adjuster came and gave the go ahead with repair I thought I would have the truck back before Christmas. I called the repair shop and they stated parts were not available in the Ford supply distribution center as it was a 2018 vehicle. I have checked each week about repair status including today and the repair people stated some grill parts still were not available. Why would Ford sell vehicles that repair parts are not available?? I sit here still without a vehicle thinking when $51,000 is paid for a truck, parts would be available. Ford Motor should accept responsibility for the extended time when the needed parts are not available leaving me without transportation. I have been extremely dedicated to buying Ford having purchased 20 vehicles in the past and three within the last 18 months. What can be done? I am mentally exhausted trying to get my new truck back. Please Help!!

i recently went to gordy boucher ford, in janesville wi. for an oil change. i pulled in the service bay area and was greated by the service manager. he asked me what i needed and i told him an oil change, fine he replied, talk to ben the service adviser. i walked over and told him my name and told what i wanted. he looked up from computer and stated, ' we are to busy today for oil changes, go the dodge dealer, down the street". i might ad they own the dodge dealership also. fine i replied, i left. the service manger never said a word. first of all, i have purchased 5 brand new ford f150 s from this dealer and they dont have time for a 20min oil change, that they send offers to me via emails. this is not the first time i had problems with the dealer. when i purchased the last truck, they a had 2days to prep truck for my delivery. went to pick up new truck and had to wait 2hrs for them finish delivery prep and to top it off, they did a crappy job at that. the salesman picked up my truck and had them reclean it up. i have been a ford owner for over 40 yrs, and i find the service dept at boucher ford needs a tune up along with the service manager. i sure if you read the facebook comments on this dealer, you find, i am not the only person that think boucher ford service dept stinks.

I'm 44 years old I own 8 ford trucks & 3 ford cars I was so proud of ford for not taken the bale out in 2009 and I have been a ford guy my whole life but now you dumb asses are supporting those cry baby NFL Players I don't know how much longer I can stay a ford guy the NFL is going down please don't let them take you down with them pull your support Asap. Jason from cochranton PA USA

First of all I will tell you that I am a devoted Ford customer since 1972. I've never had a complaint about Ford in the past. I bought my 2007 Mustang new. That was ten years ago. The reason I say this is because the car now only has 45,401 miles on it. I'm 62, 52 when I purchased it, and I don't drive it very much as you can tell. 2 years ago I noticed that there was a roar developing in the rear-end. I took it to my dealership and they changed the gear oil. They also put in a quieting solution. This cost me $129.95. I noticed a little difference, but now, two years later, it had gotten much worse.I took it back to my dealership and they recommended to rebuild the rear-end. That was this past week. This cost me $1390.17. I could understand this if I was drag-racing the car, or spinning my wheels every time that I took off, but that is not the case. Keep in mind that we are talking about a rear-end that has only 45,401 miles on it. I have heard that this model Mustang has had more complaints with this issue. This almost makes me loose confidence in a product that I have stood behind for almost 50 years. Any help or consideration with my complaint would be greatly appreciated. Thank you.

My daughter brought her 2008 Ford Mustang to a local dealer for Airbag Recall complete the corrective action was done to Ensure the Safe Operation of the Driver and Passenger Airbag.

Service work was said to have been performed HOWEVER the Airbag on Both the Driver Side and The Passenger side is NOT Complete. This is Noted as a Safety Issue which remains Unsafe notwithstanding that the Owner followed Ford Motor Company directive to bring in the car for Recall Work on the Airbag.

There is a Indicator Light on the Airbag Operation which Indicates that the Airbag on at least the Driver Side is Inoperable. That is a violation of Ford's own policies and procedures.
The Service Dealer refuses to do more work under the Dealer Recall Reimbursement Program.

I'm truly amazed that the Dealer and Ford Motor Company would take this matter so lightly given an Inoperable Airbag is a cause of Death.
I can be reached at (352) 209-3851.

Salesman lied about 2017 edge having led headlights. It was a concern I had due to trouble seeing at night and I traded in my 2014 Honda accord touring that had them. Also when u hit the brake pedal on a 2017 edge the ball of ur foot hits the pedal but ur toes hit the bar above it making it dangerous. The sync system can become so involved it is more dangerous than texting on a cell phone. I miss my Honda accord so much I could cry

Stanley Butchar Jr.
1430 South Galena Road
Galena, OH 43021
740.972.4350

August 21, 2017

Memorandum for Ford, Inc.

Subject: Complaint- Service Department
Unsolved servicing and customer service issues of my Ford 150 at:
Coughlin Ford. 670 W. Coshocton St., Johnstown, OH 43031 740.967.2085

1. The customer service at Coughlin Ford has been extremely poor. The service to correct problems on my 2016 F-150 has not been done properly. I have driven over 220 miles and spent at least 23 hours trying to get my truck fixed.

2. I bought a 2016 F-150 from Coughlin Ford in February 2017. A representative named Shawn demonstrated the vehicle and finalized the deal. The purchasing experience itself was pleasant. But there has been a variety of problems with the Service Department who are totally disorganized.

3. The truck had a bad vibration from the beginning. Shawn verified this and we notified the service department. They assured me that after I drove it 100 miles the tires would smooth out. I drove 150 miles and they were as bad as ever.

4. I returned to the Service Department and after 4.5 hours, the service representative informed me that three of the four tires were defective due to the truck being parked at the dealership for several months. They said that they would call me when replacement tires arrived. I never received a call or voicemail, so after several days I called and was told that the tires had been there for a few days.

5. When they put the three new tires on, they took away the good tire. This left me with one bad tire still on the truck. They swapped a tire from another vehicle on the lot but the tire-pressure monitoring system did not work with the swapped tire, but the service representatives assured me that it would be fine. After a week of not working I had to take the truck back in again to get this resolved.

6. After the Service Department worked on it then the truck began pulling toward the left while driving. If I do not keep steady pressure on the steering wheel it will swerve to the left lane. This creates a hazardous situation. During yet another visit to the dealership, the service representatives told me that it was due to a tire and that they rectified it. However, the problem still persists, making the truck less safe. They did not even test-drive the truck after purportedly fixing it.

7. Tire pressures are never set properly by the service department. I have had variances of 7 psi and it is now part of my routine to check tire pressure after visiting the service department and correcting it myself.

8. I also had the oil changed, so they told me, as I was leaving they said they forgot to check the emission recall so the truck had to come back into the shop to correct the recall.

9. They said they could not give me a work order or receipt because the printer was down and they would mail it to me. I waited over a week and when I called they said it was mailed a week ago but after the call to complain I received it in the mail two days later, it was probably never sent the first time. There were other times I never received a work order.

10. Another problem occurred with the title. My name was misspelled on the title. The title person said he would correct it and it would take about two weeks for BMV to send me a corrected copy. After almost six weeks I called and was told it had been taken care of. I said I would contact the BMV to see what happened and was told not to because they would take care of it. Two days later I received a call that it was there to pick up. I doubt it was corrected the first time.

11. We had planned to sell our old Hyundai Sonata and buy a Ford Escape, but now we know that this would be too troublesome and plan to buy another make.

12. Another person whom I had talked with decided to buy a Honda Fit instead of a Ford Fiesta, telling me that his decision was based at least in part on not wanting to risk spending such undue time and effort with any needed repairs. Yesterday I talked to a local business person and she has also heard about the poor Service at Coughlin Ford.

13. No one from Coughlin Ford has ever called me to see it I was satisfied with the service done or performance of the F-150.

14. I am 72 years old and have purchased and driven many vehicles in my lifetime. I can state that without question, my experience with the Coughlin Ford service department has been the worst. As things stand, I am left with a defective vehicle and a service department that always assures me that things are fine, despite not doing the repair work correctly.

15. I am extremely frustrated and disappointed with Coughlin Ford Dealership. Please recommend a competent Service Department or solution. I would be grateful for your assistance in this matter.

Sincerely,

Stanley Butchar Jr.

This week I took my 2010 F-150 truck to Roundtree Moore Ford in Lake City Fl. for a squeaking noise below my truck. My assessment went as follows: I was told that my truck was missing mounting bushings on my exhaust and wire repair under heat needs to be repaired. The customer representative told me the mechanic shop who repaired my torque converter two weeks ago did not place the wires back properly and some wires as a result were "melted" by the heat shield next to the transmission.

I immediately drove the truck to my fathers home because he has the same year and model truck. We both used his truck as a guide and traced every wire on the entire transmission and found only one wire out of place. The 02 sensor wire running down the drivers side of the transmission was left on the heat shield over the muffler and that wire was undamaged and was put back in the appropriate clamp. We found zero damaged wires in any way and I returned the vehicle to the shop that completed the torque converter repair and they found no damaged wires.

The vehicle was found by that mechanic to have a transmission mount bushing missing which he agreed to replace. I returned to the Ford dealership on 10/28/2016 and spoke to "acting" service manager Mark Marshall as he informed me he is only a stand in until a permanent service manager is appointed. I spoke directly to him about my discernment to his technicians diagnosis of heat damaged wires and why the 02 sensor wire was left lying on the heat shield above the muffler. Mr. Marshal spoke to the service representative who gave me my diagnosis and she suddenly didn't recall the descriptive detail of my "melted" wires but acknowledged she told me I had them. Mr. Marshall then called the "Master Technician" concerning the 02 sensor wire left on the muffler heat shield and was told the heat shield could not create enough heat to melt the wire if it left there forever.

Mr. Marshal could have done one thing to stop a very uncomfortable and tense situation and he failed. He could have said "Allow me to get the technician who diagnosed your vehicle and have him show you the "heat damaged wires" and he never offered only stating, "I don't work on vehicles and the wires could have been discovered somewhere you could not see." That was all I needed to hear concerning the situation and my opinion is this dealership lied about a diagnosis of heat damaged wires to run up a repair bill from a simple transmission mount bushing to 900 dollars with all cost incurred. I have the quote, the diagnosis sheet and I will end this complaint with something I found extremely odd. I was told and I have in writing on my repair quote my vehicle could be fixed "tomorrow."

I found that odd because when I purchased the parts for the repair I was informed they are specialty parts and would take 7 days to arrive. That was 10 minutes after I received the quote. To think I paid this dealership 1045 dollars to fix a fuel pump 40 days ago and purchased a genuine Ford torque converter for 633 dollars just 3 weeks ago from this very dealership and my appreciation was returned with complete dishonesty. This letter may fall on deaf ears and so be it but consider this, I am a third generation Ford vehicle owner and my father, brother and I spoke of the fact we have purchased a combine 9 ford vehicles in the past 12 yrs.

I have a 2011 Ford Raptor / F-150. I turned on my defrost on the rear glass this morning & like many others it exploded like a gun shot! Factory tint holds the glass together now. This is a chronic problem, well documented, but no recall from corporate so far, impossible to get any backing or support. If you own a Ford F-150, exploding back windows are just part of the deal.

We traded in a used Toyota with a payoff due on a new Ford Edge, Three weeks later, the car is not paid off- the payment auto debited from our account, and the sales manager will not return a call. We were told by finance that the pay off was sent-- BY REGULAR MAIL--12 days after we left the dealers ship. The finance company hasn't received the check and we are still on the hook for the financed amount nearly three weeks later. If this isn't illegal, it is just plain sleazy or sloppy.

I bought new a 2013 Ford F350, Super Duty with a 6.0 liter diesel. This truck should have been yellow like the standard lemon color. It was in the shop numerous times and left me walking many, many times over the years. I poured $$ after $$ into this trash bucket. Finally, in December, 2013 I, at customer expense, paid over $18,000 for a new Ford Factory engine. My decision to do this was because I was told by Steamboat Ford that all the 6.0 diesel bugs had been "worked out" and the engine was the top of the line. I agreed and a new engine was installed. I was told that the engine had a warranty of 100,000 miles with no time limitations or it carried a three year, unlimited mileage warranty.

The engine performed well for approximately 30,000 miles. Then it started loosing power, would shut off and sometimes it would restart immediately and sometimes after an hour or maybe the next day. It was taken to Steamboat Motors (FORD) several times. They were unable to diagnose or repair this problem after many attempts. I was told that there was just a "glitch" that had to happen when it the shop. I was and still am uncomfortable with this truck and its lack of dependability.

On April 10th,2016 I met with Austin the service mgr at Steamboat Motors to make an appointment to bring the truck in to repair this continuing problem. I stressed the urgency in having an exact appointment so that they would repair it that day. He gave me the date of May 02, 2016 to bring the truck in. He promised me that they would start on it that day and that nothing would interfere with that schedule. The truck was towed in ($350.00) on Sunday, the day before so it would be there on time. Monday, May 02, they simply started the truck and pulled it to the side lot saying that they could find no problems with the engine and that it showed no codes to repair. This is the same thing that I have been told numerous times by the same shop. However; it has left me walking at least EIGHT times since the new engine was installed and has had numerous tow bills that Ford has denied.

I am dis-abled with bone cancer and have been on crutches or a walker for over twenty months. I live in a remote area that has very limited cell service so I can not always call for a ride. After waiting somewhat patiently for four weeks and my truck not being repaired, I started insisting on my truck being repaired. Finally, at some point, they moved my truck into the shop and disassembled the engine. Still at this time it is not repaired and I am still incurring a rental bill. At this time, I am out in excess of $7,000 plus wrecker bills.

Steamboat Motors has made and given me every excuse in the book as to why they are not repairing my truck. Some are: we do not know what is wrong with it---same excuse that I have been given for over TWO YEARS; next it was we do not have a technician available; then "we have to order special tools from Ford and who knows how long that will take";next it was --we are doing everything we can; next it was the tech does not want to work on my truck because I am being such a pest. I wonder if he would be any different if he depended on his truck to run a ranch and he received the same service that I am getting. Next; why don't you take it to some other shop because we can't make you happy. And the list goes on and on. Bottom line is this.

My appointment was now three months ago and My truck is still not repaired and I can have no hopes of getting it back soon. I have a list of 27 calls that I have made and left messages requesting a call back with a status. Three have been returned as of this date. The answer is always the same----we really don't know what is wrong therefore we don't know how to repair it..As of this writing, my truck is still disassembled and no other dealer will take responsibility of taking it for repairs. I have expressed many times the urgency in getting my truck back and to no avail. I have received other excuses such as the technician is on vacation or out sick or just doesn't want to work on my truck. Also, I was told that the service manager is out of town and told us to not touch the truck until he returns. I have been treated very rudely by the service writers, the service manager and the assistant general manager ( Ed ).

I have been hung up on 4 times and been told to not call back and harass the staff.All I want is my truck back and to know when I can expect it. I have to extend my rental in advance so I really need to be kept informed. The only one at Steamboat Motors that has even expressed an interest in assisting me is the General Manager, John Sentner. As much as I hate to say it, I now understand why the business is loosing customers. I can furnish a long list of people that go out of town to buy their trucks---they buy where they can get service. That is very obviously the problem at Steamboat Motors.

I recently purchased a 2015 used escape at Palm Bay Ford, in Florida for $ 19,900. I was told that it was a 2016, with low miles. I traded in a 2012 SE Focus, they gave me $ 7,000 dollars, Later I realized it was a 2015 instead of a 2016. I do take the blamed for not paying more attention. I feel that I was mislead, by the sales personnel. The very next week, I received an add for a new 2016 Escape for $ 18,995, plus now they were going to give me $ 8,000 for my car. I feel betrayed by the Ford Motor Company. My family has owed Fords as long as I can remember. I myself have always looked at Fords first. I will be getting rid of this vehicle as soon as I can afford it. Every time I look at the car, I feel like I have been cheated. I will never set foot in Palm Bay Ford and be assured, that my next vehicle will anything but a Ford.

I have taken many Ford Vehicles to Liberty Ford Southwest at 6600 Pearl Road, Parma Heights, Ohio 44130 over many years for service. I always trusted their service department. They used to make me feel like a VIP when I came in. Things have changed over the past year. On April 5 2016 I took my 2013 Ford Escape in for service for a recall item and an oil change with tire rotation. My service advisor must have been on break. A very young lady came to talk to me about repairs needed on my Escape.

I was told that my Escape needed rear break pads and rotors for $372.00 and rear shocks for $360.00, and that I needed new window wipers on the front. This made a red flag go up in my mind because I Just had Safelite Autoglass replace my front window that was cracked on March 5 2016. I had them put a new set of wiper blades on the front. When I told this to the young lady, she said that the wiper blades must have been seconds. I was also told that the left front axel seal was leaking, but was covered by 5/60 Powertrain. I declined to let Liberty Ford Southwest to do the repairs.

On May 5 2016 I took my 2013 Ford Escape to Mike Bass Ford 5050 Detroit Road Sheffield Village, Ohio 44035. They replaced the rear brake pads and rotors for $277.49, and told me that the rear shocks were fine. They fixed the left front axel seal, no charge. I have the bill from Liberty Ford Southwest, and Mike Bass Ford. I would hope that you would agree that Liberty Ford Southwest doesn't represent Ford Motor Company very well. I can't take another Vehicle to a dealership that I can't trust!

My Ford F150 SC limited has been leaking water for over a year. I have been to the dealership a number of times during this time period and a variety of parts have been installed (2 third brake lights,new sunroof,new back glass and door w/strip). Contacted dealership about mildew smell and they say they have ordered new carpet but after last repair this morning I still have water in truck. Approximately 2 months ago your engineer was at dealership and could not make truck leak.I am being backed into a corner and feel the need for an attorney. I have talked to customer service and she says I am not eligible for a buyout with this type of problem.

02/13/2016 I purchased a 2016 F 150 4x4. I am a military retired veteran with a 100% VA waiver. I filled out your military discount paper as required and gave it to the sales manager. I'st the paper word was wrong. When we got our plate info from the NM DMV it indicated we paid form additional plate. In NM I pay no plate fee. Then after waiting over a month I call Rich Ford to inquire on the $500 rebate. The Sales manager tells me that they did not process the form as required by corporate.

The he tells me that Rich Ford is taking care or it and they would be calling me in a couple of days to pick up the money. I wait another several days and call back. He look in to it again and get back to me. Well that has not happened. I have bought several new fords and always from Bob Turner who is no longer in business and never had this experience. I am very dissatisfied with the service from Rich Ford.

On February 16 2016 I dropped off my car to Sayville Ford for maintenance service they worked on my vehicle the next day February 17, 2016. My vehicle was complete by 9 AM that morning I picked up the vehicle approximately 4 PM that late afternoon when I return the loaner car. I got home approximately 4:30 PM when I noticed the skirt underneath my front vehicle by the engine was rubbing on the floor hanging then I looked under the vehicle and seen a metal plate missing and the metal skirt underneath the vehicle was smashed in. Then I called my service advisor Ross and mentioned to him that somebody destroyed my truck he told me to take a picture and send it to his cell phone so he could show his service manager.

I sent him the three pictures and he said to bring it in when I get back from vacation which would be Tuesday, February 23, 2016 and they would take care of it for me. I arrived at the Ford dealer on the 23rd approximately 4 PM and they took my car in to bring it up on a lift to see the damage the people that were present was. The service manager the service advisor and the mechanic that was working on my vehicle. The Ford customer service manager told me that they would not let a vehicle go out of their shop with that kind of damage and they would've called me to tell me that there was damage underneath my vehicle.

Sayville Ford is the only service place that Services my truck I picked up the vehicle approximately 4 o'clock that day February 17 drove it directly home and that's when I took the pictures. I took the pictures at 4:28 PM on that day.

Basically the service manager denied that they court the damage and blamed it on me

On February 13. About 11:30am I went into city world Bronx dealership with my boyfriend. I liked the Rava 4.-2016. We went out and test drive it and everything was good. Then we sat down to talk money. I told salesperson about the ad in the coop city paper. He knew about it too. 919. Down and monthly payment. I don't remember the correct monthly. His mgr was called over. He gave me another deal. 00.00 Down and 319 a month. I said" that was high. " I don't want to get into a deal I can't afford. Then it went down to 299. I said no thank you and left. I was not sure. I need to think. My boyfriend and out went out to talk about it. I called the salesperson about 20 minutes later. I came back in.

The second mgr came over. The new deal was 305. Still nothing down. And 350 for the DMV fee. I asked about the last deal. He said I can't do it.. It will not allow me. So.. I agree with that deal. I was give the papers Completed them. Salesperson was not much help when I needed him to answer questions for the insurance company. He asked for the money total of 658.00. I gave my my bank card. Now it about 2pm. My boyfriend needed to go for the kids game. Salesperson came back for me to sign the receipt for 658.00. No problem.

I gave him the information I received from the insurance agent. It's now 3pm still waiting.. My bank was down to nothing at this point. I asked what going on.. Waiting for the financial person. I'm tired and hungry. Salesperson came back asked me for my bank statement and pay studs. I don't carry those items in my bag. Nothing else was said. It now 4pm. I went into the financial office. He said I can't put in into the 2016 Rava 4 today. The credit score is too low. The bank will not allow me. I said" why did you take my money.. Why did I wait so long to get any answer like that. He responded with " I was told you was waiting for your husband. I looked at him what husband. I never told any one to wait for what husband.

They felt the man who was with me was my husband. NOT!! They want me to get the paper which will help me withy the deal. I agreed to go home. The salesperson drove me home and back. I give the salesperson my papers to be copied he mess up. He didn't copy all the papers and the second mgr questions me about the papers.i gave them the papers.. All the papers again. Now it 5pm. I need to wait again. I was called into the office about 530pm. My boyfriend came back to check on me. They called me in the office. Now. A new financial person talked to me. Still No.. We can do it. Then why did I do everything you said and still nothing.. Why did I go hon end come back for the same answer. He said.

May be your boyfriend can cosign for me. I said no. That wasn't the deal from 12pm. I could not believe what they did. I felt like a fool. They lied to me. I never told them my score was great. Why didn't they check my score before taking my money. Who does things like that. I called the insurance to cancel the policy and asked for my money back. The second mgr said I will get my 658.00 in 48 hours. Today is Thursday it has been more then 48 hrs. I called the dealership today. I was told someone will call me back...

NOT!! No one called me back. I called before they closed. I was told the finance dept refund money on Fridays. Why do I have to wait when they did me wrong. He also added. If not Saturday. Now I really didn't want to hear that. If you was in my shoes. You too will be upset. I came into the dealership with no car and money. I left the dealership 6hours later with no car and no money. Saturdays was the day before valentine. My Saturday was shot. How can the salesperson and mgr as well as financial person play person like that.

My 2015 ford ecosport clutch broke. The car was towed to Ford Fury William Nicol. I have experienced the worst as I had to wait for 4 hours to be served. Sitting without transport Ford took a day to get back to me. Telling me the reason for the breakdown was the behavior of my driving. Charged me R11k; R4k for Labour. Contacted the ford customer care; waited 3 days for feedback and got the same feedback. No one experienced on this level looked at this as they cannot explain as to why the clutch broke. How do they now how I my driving is.

The dealer I bought the car from was willing to assist offered a loan vehicle and promised to fixed the car within 2 days. William nicol now wants to charge a labour fee. What happened to customer service. They rip us off. When I was given a second opinion I was told that the ford ecosport has a clutch problem and was told that warranty should cover clearly because it is a mechanical problem. I would like to suggest if a page can be created so we can show ford that this is a fault on the clutch and not driver habits. I am sure that I'm not the only one in this situation

I recently discovered the paint bubbling on the front edge of my 2013 Ford Explorer hood and thought it was a manufacturer’s defect that would be taken care of swiftly. I bought the car new and it had 44,000 miles when I first noticed the defect. I brought the vehicle back to a Ford dealership, but not where I purchased it. The dealer took some pictures of what is clearly a manufacturer’s defect and said they would file a Digital Imaging Claim with Ford Motors.

My car is out of warranty, but seeing how this is clearly a defect I figured Ford would do what most responsible manufacturers do – stand behind their products and make it right for me – the consumer. Ford outright refused the fix the defect and continually fell back on the 3 year 36,000 mile warranty. My claim was that it’s not about mileage – the car is less than three years old and the paint is bubbling and chipping to pieces. They stuck to the warranty issue. Ford offers a rust warranty for five years on the vehicle, but if you don’t have a hole the size of a nickel where the rust burned through then you are again – out of luck. The dealer said that they can repaint the hood for about $600 but Ford wouldn’t be paying for any of the work.

For a vehicle that is less than 3 years old and the paint starts to bubble and chip that is just poor craftsmanship. I’ve owned three Ford vehicles in the past, my daughter and son both own Ford vehicles and for Ford to treat a loyal customer like this for a lousy $600 repair, that is clearly their fault, is just obscene. Ford is a disgrace. I got rid of the Ford – my daughter just traded in her Ford for a Nissan and my son will be looking for new vehicle in the next 18 months – I guarantee it won’t be a Ford.

Ford is so cheap; they wouldn’t even provide for a $600 repair and did everything in their power to avoid responsibility for the defect. But in the end it’ll cost them a customer that has been loyal to them for over 15 years and the three consumers in training I have in my family. My three kids, 20, 25 and 27, will never own a Ford and social media and word of mouth spread faster than the bubbling paint on the hood of my 2013 Explorer. That’s real smart business acumen Ford. Goodbye forever Ford.

I would do zero stars if I could due to Sunrise Ford in North Hollywood due to lack of professionalism and lack of warrantied issues I'm having with my navigator which has cost me over $5,000 in repairs. Ebie as well as Lee in customer service at Sunrise Ford are full of lies and have denied any warranty and have told me to take my business elsewhere. After having major issues with Sunrise Ford, they will be having a lot of issues in the near law and I will be taking major legal matters.

I never thought I'd experience such bad service. After trying to contact the general manager there I have NEVER received any call back or recognition. Due to all the unnecessary headache, unprofessional-ism and lack of taking care if customers when I have clearly spent so much time and money trying to fix a vehicle that they clearly have no experience on I will never buy a Ford again.

Good day, I have a Ford Fiesta and have been told by Consolidated Ford in North Rand Road that they DO NOT stock the parts in need as the Fiesta I have is not in South Africa. How is that possible? I looking for the Grommets that hold the cover over the motor. The Car is a 2007 Ford Fiesta - VIN No: WF0DXXGAJD7D11439. I have spoken to the corporate office at Ford several times about this complaint with no resolution.

I have bought a 2014 ford focus a few months ago not knowing it has a standard transmission not an automatic transmission I have had it bring it back to the dealership once to reprogram the transmission and a second time to have the clutch replaced and with less then 30 000 km and now it is doing it again. I almost got into an accident when the car would not accelerate going through an intersection this is deftly a safety issues. This is not the first Focus that I have owned my 2007 has 400 000 km on it and is still a great car my son drives it now, what options do I have for this new car? I am not happy at all with the support I have gotten from the company

I have a 2011 mustang and I was on the beltway when I lost all power at 70 miles per hour. I was lucky to be able to pull over with out getting hit. I shut the car off and waited 5 min, restarted it and everything was fine. I searched the issue and found out ford has bad ETB which are causing the proble. You need to recall this before people get killed!

We bought a ford escape in November with an extra package that would allow pulling 3,500 lbs - specifically saying that we where buying this car to pull a small RV. Their official towing guide says that it will. When we went purchase an RV of 2500 lbs, we were told by the dealership that this would be unsafe even with all of the bells and whistle stabilizers etc. The owner said he would not do it. He recommended a company with even smaller RV's who told us that they have had people try to use our vehicle to pull their RV, only to find that they where also unstable and had tremendous difficult on hills which contributed to transmission problems.

Further exploration on the internet verifies that regulations on towing have not effectively prevented 100's deaths from small RV accidents. We do not feel that this is the right vehicle for us and are being told they will not buy it back. The owner of the Wiscasset dealership in Maine actually told me I was bogus when I said that I was very unhappy with the service I was getting. This did not seem very important to the customer service people. I am just so sad that we are stuck with a vehicle that knowledgeable people are advising me not to use for the purpose I bought it for.

My son-in-law just bought a 2014 ford focus with 18,000 miles on it for $13,999 before taxes. He Has had the car for less then 2 weeks and already having issues with transmission its seems. The car jerks when you drive from stop and its seems its getting worst. Will be taken it back to dealer and better resolve the problem. I have read so many bad reports with this and reviews from many others. They need to recall them. If I would have know then I would have told him not to purchase the vehicle. If the problems doesn't get resolved I will have him take the car back to be returned. I will make a big deal out of this. Shame on you ford I always thought ford had great cars but I can't see this.. So many bad things about the car. Very sad about this.

I have a 2007 f-150 crew cab with 82,000 miles. I'm having trouble with both manifolds on the engine leaking exhaust. This problem started before it was out of factory warranty I had it fixed at Ford service. I also had a 2002 Ford f-150 that done the same thing. Something just isn't right with the bolts used on these trucks. I'm a ford truck man owned Ford trucks since 1978. I've took care of this truck, I feel something needs to done about this problem it cost to much to fix this problem.

Worst experience I have ever had at Vista Ford of Oxnard! Unfortunately the salesman David was so unprofessional that I left the dealership crying! I understand sales and the time it takes to "make a deal" but under no circumstance is it okay to belittle, bully and yell at a potential customer for not being ready to make a deal. He was so rude first trying to show me used cars then showing me a car that supposedly I can't afford by there MSRP invoice and lastly trying to bully me into a lease that I didn't want to do. I am still not convinced that the right salesman can't make those numbers work. It was a 2014 Ford Edge and if the price was right I would have walked away with the perfect car.

Due to these unfortunate circumstances I spoke to Allison who listened took responsibility and confirmed to me that I should not have been treated in this manner. If I did decide to buy a car from Vista Ford I would want Allison to get the commission. As far as how David treated me I absolutely hope I never see him again. I know we all have bad days and me not buying a car can be frustrating. A letter of apology from the dealership is what I would expect and unfortunately I did not even get that. The general manager Darren made contact with me and tried to sell me a car and justified David's actions because he was on commission pay. He did apologize but words mean nothing when you justify the actions by saying he is a commissioned employee. Is there even such a thing?

Basically I just want to let the reviewers know if you are in the market to lease, be bullied and or deal with a company that has no accountability for there actions besides "you have to trust me" than this might be the right dealership for you. My experience was two thumbs down.

My husband & I went to Ford of Ocala to buy a F-150 XLT pick-up truck. My brother works for Ford and we would be allowed to use his A-Plan for the discount. We went to this dealership (3) times and finally found a truck we liked. We had all our necessary information and trade-in plus a deposit to put down when we were informed that they lost the keys to the truck. We asked them, aren't there usually (2) sets of keys and low and behold, they lost both sets. "What on earth were they doing?"

Then to make matters worse, they wanted to give us only half the value of our trade-in, since we already checked with the Kelly book and knew the true value. Well, it didn't end there, they also did not like the fact that my brother, who works for Ford has the A-Plan, so they tried to down play it and refused to give us any other discounts for may I add was a new 2014 F-150. They told us you have the A-Pan and that's it, plus they added their own dealer options worth over $2,000 and expected for us to just accept it and pay for it.

Our experience with them was totally unprofessional, unethical, disrespectful, so we walked away from there and decided that we'll take our business to a dealer who can treat their customers with the consideration and respect they deserve. Our complaint is not with Ford but with that dealership in Ocala, Fl.

Also, just to let you know that the manager who worked on the papers didn't even have the decency to introduce himself or meet with us. Very unprofessional to say the least. We still plan on buying an F-150 but will have to go out of our way to find another dealership. Please look into the Ford of Ocala, because this was not the first time this happened, but it certainly will be the last.

I took four tires to Lake Ford, Lincoln Mercury, in Lewistown Pa 17044. They destroyed the paint on the first tire, trying to change it. I stopped them from destroying the paint on the remaining three,. They told me that the tire machine that they should have used was broken. I ask them why they destroyed my rim. When they new they had the wrong tools. They were supposed to contact me to have my rim repaired. They never did. I have purchased four vehicles from this dealership since 2003, a zx2, escape, f350 lariat, and a focus. If they don't make this right I will not purchase another car from Ford!!!

the timing chain broke at 70,000 miles. this vehicle was serviced every 3,000 miles. this is a local police vehicle and since I have been chief of police I bought only Fords. The crown vics I bought all had the paint peel off and ford would not help second this is the second ford explorer that the motor is gone because of the timing chain. Every mechanic I have consulted said yes the explorers have a problem with the timing chains- I find this out after buying 1-2013 & 2-2014 ford explorers. This should be taken care of instead of me having to spend $5,000.00 for a motor at 70,000 miles. great job ford.