Hampton Inn Complaints Continued... (Page 4)

By far the worst experience I've had at at a hotel or motel, check in day I was given room 105 this was in Mesquite, Texas for a 6 day stay. The room smelled of mold and mildew after complaining I was moved to room 517 the next day which by the way was a handicap room that had the same smell but not as overwhelming as the first next their was the constant breakdown of the elevators, we went from two elevators to none, fire department called several times due to people getting stuck.

Had to carry friend in wheel chair up steps no accommodations, no ventilation in bathrooms which in my years as a code enforcement officer in Missouri is mandatory unless by some chance Texas has a different ordinance not requiring them which would be the first one I've heard of not requiring and being comped for two of the six days with the amount of people we had there for the event that we attended I would not stay again and definitely wouldn't recommend.

Place needs a total overhaul. I guess the two days where suppose to make the experience better , definitely not I guess getting the free exercise up and down the steps from the 5th floor was thrown in for the four days I had to pay for. Never again, suppose to attend another event in January at Denton Location guess I'll be checking around for a place close to it! !!!

The Hampton Inn Chicago Downtown/Magnificent Mile is a horrible place to stay. The customer service leaves much to be desired. We were told after multiple phone calls that we would be able to have rooms next to each other. However, when we arrived at the hotel, they said that they were sold out and we would be close. Apparently, in their eyes, close means on the same floor, but opposites sides of the building.

The worst part of this hotel are the elevators. There are 3 elevators that service the lower level, mezzanine, and floors 13-40. We had to wait 5-15 minutes every time we rode the elevator. Don't ever stay here!

I was a house keeper at Hampton inn in Delaware oh. I just want to let you know how it is ran! Some people do not change there bed sheets like they r supposed to, also they hardly ever change anything and the bed pads under the sheets that have pee all over them never get changed.

Bed bugs are getting bad there and I lost my job because people don't want to do there job they want to stay on there phone all day long! Also they don't want to pay me for my last week there yes I'm pissed. There is a lot more I can tell you but I don't have the time I have to go to work but I am trying to get ahold of some one who can help me I just don't know who to get ahold of the big boss because no one will give me his number.

I checked into the Hampton Inn in Conroe TX on Friday the 8th of July. I used my American express card to charge my room against. This is the only place I used my card. Within fourteen minutes after checking in American express was contacting me about charges at Ross for less store in Texas. The clerk or the manager stole my number that quick. I was in shock that it happened that quick after using the card to check in with. I am going to let everyone know what happened at one of your hotels so the same thing want happen to them. My confirmation was 3 82395383 and I also checked out the following Saturday after paying for Sunday. I was too worried my belongings would get stolen while I was away.

I work for the US Army and do a lot of traveling, but on this trip I was going to Mobile Al to spend the 4 July with family and friends, We stayed at the Hampton Inn & Suites Mobile-Providence Park/Airport Area, we checked in on the 1st July and stayed till the 5th July. The big problem I had was with the bathroom sink, the water had very low pressure and I asked them if they could fix it and they told me that the pressure was set that way because they were conserving water and that all the rooms are that way. I shave with a razor and when the water pressure is that low it does not even wash the shaving cream off of the razor, it was very frustrating to say the least, like I said I work for the US Army and when we travel we try to stay in a Hampton Inn. I guess my big question is this stander for all your Hampton Inn and if it is my office will not be staying at any Hampton Inn, so please let me know.

I was traveling with 4 other retirees headed to Shipshewana Indiana when we ran into construction on I80. We were in traffic for over one hour and had to find an exit as one of the ladies had an urinary problem. We saw a Hampton and thought since we stay in Hamptons when we travel in our group we would stop and use bathroom before we found place for lunch! We were denied use of the bathroom and it was actually locked! They did not want to hear of our trouble.

We will never stay in a Hampton since your policy is unreasonable and not customer friendly. Thankfully 1 mile down the road we found Portofino Gill at Briarleaf Golf Couuse and they were exceptionally wonderful to our needs! They won as we spent $150 on our lunch and they know how to treat customers! We have informed many of our friends and you have lost our business plus more. 1 in 20 rule applies to your poor service.

It is now 4 a.m. On June 25, 2016. My family chose to host our family reunion at this location. Several members of our family woke up from bites of bed bugs. We went to the front counter to report bugs around 2 a.m. The receptionist smiled as if she knew what this was about. We then searched the Internet & found reviews of bed bugs just 2 days ago. This is very unacceptable. We were moved to another room down the hall, and it was still dirty. I spoke with the receptionist to see how we could be accommodated. I was told there were no more empty rooms on other floors, and a manager would not arrive until 7 a.m. I then called corporate, where they also told me there is nothing they cold do. So instead of sleeping at 4:15 a.m., I am writing this complaint. It's hard to sleep when you know they only way to get rid of bed bugs is to throw everything away.

My Daughter blocked some rooms for her Wedding 6-10-16. The idiots you have running the facility swiped the quest's credit card and then debited the money out of my daughters account. Reached out to the people you have running the motel and they must have not made it to 6th Grade. They cant figure out how to put money back in here account. Will never recommend to stay at any affiliated motel going forward.

Love Hampton, always look for them to stay in when traveling. Last night as entering, only girl working was on phone, never even acknowledged we came in, 8 min later waited on me. Never explained breakfast or anything. Room smelled very musty, bathroom way outdated, dirty walls, got up this morning to find roach on my toothbrush. Beds seemed fine, but not a pleasant stay. I saying all of this, I choose Hampton because they are always clean. Then you happen upon one like this, makes me not want to stay again. This place is going to give Hampton a bad reputation, please check into this hotel. I will continue to stay with Hampton but I will check out hotel before I will stay.

My sister and I, who are both in our early 70's, were traveling to Virginia Monday, June 2nd. We stopped at the Hampton Inn in Gretna, Va. As usual we checked our beds and found what looked like small red ticks. (later identified as spider mites). I also had wiped the counter with a towel and it came back covered in makeup. We went back to the desk and they assigned us to another room. We walked in the door and the first thing we saw was the bathroom sink that looked as tho someone had spit tobacco juice in the sink.

There was a dirty towel on the counter and the room was covered in dust. They gave us a room on the 4th floor and said we had the whole floor to ourselves. We left our cart in the hallway and went in to check the beds. AGAIN we found spider mites and what we later identified as a stink bug in the hem of the sheet. I now wish I had taken pictures but I did place the bugs in a Kleenex and took it to the young lady at the counter. She said the bugs were heat bugs. Sorry, but I like to sleep alone. I hope something can be done before some other family has to experience this. We had to travel another hour to get a place to sleep.

My son was bitten by bed bugs, had welts all over his arm, head and chest. Our room was changed two times. Welts were shown to staff. It took week for welts to heal. He still has spots. He went to much discomfort. We handled the situation very quietly and we were told we would get a full refund. We stayed 5/5/16 - 5/6/16. We were only refunded for one day. I called Hampton Inn in Commack, New York and spoke to Amy and was told one day was all we would be refunded. Put a claim in with my credit company. Hopefully my full refund will be credited to my credit card company, or I will be forced to file a complaint with the Attorney Generals Office.

Definitely not a complaint!! I called Hampton Inn in Park City Utah and Melissa answered the phone! I was trying to find a way to send something special to my mom who was staying their because I knew I wasn't going to get to see her for Mother's Day. Melissa was apologetic and let me know that there were not any florists or gift shops around Park City but then she did something I would never have expected... She volunteered to make her a little gift basket and deliver it to her room for me!!! This meant the world to me since this is the first time that I will not get to see my mom on Mothers Day and it was really bothering me! Thank you so much Melissa and Hampton Inn for going above and beyond!

Well to start off I picked this location for my boyfriend and I because it had great reviews and I loved the ocean front view, considering a lot of other hotels were booked this seem like the best place to be. We were visiting from out of town Checked in, went to our room on the 3rd floor settled in, everything was going good so far. Went to get food, came back in and eventually got settled for bed, pulled back the sheets and it was bugs in the bed, so at this point we just packed everything up and went downstairs to tell the front desk, we were told we were being moved to the 2nd floor, now there's no beautiful ocean view from the second floor because the roof is the way I specifically requested "higher floor if available" when I booked.

We were told there were no rooms available higher up, so this was very disappointing. Mind you I'm pregnant, so my boyfriend moved everything to our new room. And had to go up and down several times.Got to the new room, and the things that were provided in the bathroom by the hotel weren't there, there was hair everywhere, in the ice bucket, in the shower,in the beds. I guess management wasn't on duty so we were told to check back the next day to speak about further accommodations. When I did so, we were offered either a certificate to stay at any other Hampton hotel or the refund for that night.

Like I said we were doing a vacation and we just asked for the money back(paid in cash) and was told it'll take 2-3 weeks to get the money back because it was coming from corporate...but it took less than 5 minutes to take the money ok, really unsatisfied now. Asked again about being on a higher floor, was told that nothing was available. Very very unsatified won't be staying here in the future.

It's now been a month yet I've still haven't received a refund I'm highly frustrated with this business.

We were up all night with people and animals running down the hall. The night staff didn't care and no did the clerk on days. I went to use the laundry and almost got ran over by dogs and people running with their dogs.

Your girl at the desk and the girl who runs the kitchen are great they get 5 stars. However our vacation was ruined because I have been on the phone getting past around and nobody would return my calls! We paid 142 in cash for our room then my card was also charged 188. After I was told it wouldn't be now we have no money to get a room back home from vacation for tonight! It really makes me sick because it was my daughters first spring break vacation. Our stay was this past Monday. Maybe I will get a return phone call from this letter. I am a card member. I pray this is fixed before tonight or we will be sleeping in the car!! The district manager will not return my calls I have left several messages

We were suppose to stay at Hampton inn 7501 North Glenoaks Blvd Burbank, CA.. Our vehicle broke down and we were unable to make it. I called as soon as I arrived home and they told me to call the manager the next day, her name is Helen. I called and explained my situation and she was not friendly or understanding whatsoever. I had to cancel last minute at a different Hampton inn and I was refunded my money. We have been Hilton members for many years! My husband is a US veteran. I tried calling the GM and he is on sick leave.. Not even sure if that's true. Helen refused to give our money back, even though the circumstances were out of our hands. We were loyal to this particular location but we won't be back. I would like a number to the main corporate so we can fight this matter.

We checked into the Hampton Inn in Clarksdale Mississippi October 26th. To make a very long and painful story short, while my wife and I were gone from the motel in a meeting, the cleaning staff entered our room and stole my wife's wallet and sunglasses. We immediately notified the management and they did nothing. After I called the police they finally decided to look on the hotel security camera and they identified exactly the employee. They did nothing. The police then interrogated me and accused me of stealing my wife's wallet!

I tried about 8 times to reach Hampton corporate and all I got was a guy at a phone bank in India. I then obtained the hotel owner's name and number from a business associate. I called the owner, Suresh Shawla, and he has done nothing after repeated conversations over the last months. To add insult to injury, the front desk staff stole my credit card indicia and numerous charges were fraudulently made to my card. Fortunately, the credit card company caught it after a loss of about $1,100. Avoid this Hampton in and this very corrupt southern town.

I have been trying to arrange a block of 14 rooms for our Corvette club for May 20-21, 2016, for the past 4 weeks with the Sumter, SC hotel. I have spoken with Deborah Bell twice at the Hampton Inn headquarters without any action on her part (no group reservation created). Ms Bell was out sick for 2 of those weeks, and I was told that no one could help me while she was unavailable. Since her return to work, Ms Bell has failed to return any of my recent phone calls. I'm preparing to switch to the Holiday Inn Express in Sumter, SC. Our Corvette club has used the Hampton Inn in Goldsboro, NC, without any problems for four similar occasions in the past 8 years. It appears your hotel in Sumter does not need our business.

Staff (housekeeping?) Stole my AM/FM transistor radio, my Samsung charger with adapter and pillow speaker....I left the items on the bed. I left the hotel at 8 am on 3/1/2016 to return to my home intending to return to the hotel that evening since we were staying for 3 days, at 5 PM, I returned to the hotel to find the above items gone. I went back to my residence and looked through both cars. I checked with lost and found, housekeeping and made several calls to the hotel gen manager-Tony Toby? Simmons, we are playing "phone tag"..his effort to reach me is poor....this is the Hampton on Boulder Ave in Highland, CA.

When we first walked in and talked to the lady and she was very rude would not give us a room because we forgot it at home then when she gave us our room it was extremely dirty I was over charged about 100 dollars and anytime we asked for help everyone was rude. There is even more pictures to send but would not let me put them on.

On my recent stay at the Hampton Inn Selma, Alabama i booked a room with a whirlpool tub. Once we tried to use the tub the jets didnt work and the cold water knob was broke. Thankfully my fiance is a maintenance man and knew how to work the water without a knob. It was such a disappointment to not be able to use the whirlpool to full capacity. On our way to check we told a worker about the issue and they told us only one whirlpool in the whole hotel even works all of the whirlpools are broken or raggedy. I need and explanation as to why they are still being advertised and people are being charged full price for a broken or half working tub.

The manager of the Hampton Inn at Miami OK secured a reservation for us at the Hampton Inn in the Tulsa/Catoosa area (across from Hard Rock Casino); I am claustrophobic and my husband is acrophobic. We arrived at the Hampton and there was not a room available on the first floor that had two queen beds; however, she "secured permission from her manager" for us to have the King Suite. She (Aida Rodriguez) was very gracious and helpful. She also suggested we join the Hilton Honors program.

At breakfast the next morning, several of the choices were not available. One of the women (someone else, not me) went to the door where the hostess was and told her. The hostess did not understand English so the woman led her to the pans that were empty. The hostess just shrugged--and a long time later she brought out eggs. Neither of the hostesses spoke and/or understood English. After breakfast, my husband took our "Hilton Honors" application to the woman at the check in desk. She refused to help him and said she couldn't do anything. It upset him; however he cannot breathe if he gets upset so he came back to the table. I then waited in line to talk to her--while I was in line she was verbally abusive to the people in front of me. Refusing to help them with whatever it was they needed.

Both couples went away very angry. When it was my turn I asked her why she could not help my husband. She told me it was not her job (why was she the only one behind the check in desk). I asked to speak to the manager and was informed he was very rarely on site. I asked for her name and she refused to give it to me. I asked about the woman who was so kind to my husband and she said she would not be in that day. There was nothing she could do and she walked away.

If Hampton is going to employ people from other cultures I totally understand--I believe everyone who seeks work should be given jobs if they are available. I DO NOT believe if you work with the public and you are in my country and you do not understand and/or speak English you should be employed--not only by Hampton, but by anyone else.

I do not want anything from Hampton, simply to be more understanding of the people who rely on your Inns to provide us with rest and no hassle. None of us should be insulted, humiliated, or made to feel like a problem. The Hampton Inn in Miami OK, Conway AR, and Branson MO are spectacular. The staff at these Inns, from the housekeeping department, right on up the chain, are marvelous.

We are a Architectual Firm located in Tampa Florida and do work all over Florida and several other states and I book rooms at Hampton Inn all the time. I made a reservation for two of our employees traveling to Boynton Beach for work on the 26 of January 2016. After working all day our employees Alex Bothos (male) and Nichole Goulet (female) went to their hotel , it was around 8pm. She was told they did not have any reservation for them,. Nichole produce the confirmation# and she was told the rooms were canceled because they were booked through Expedia. Even though There is a confirmation # 126952657099. I went to google maps and looked up the address and found the hotel close to job site since they had to be back in the morning.

The girl at he desk ,Mellisa who told them that the reservation was canceled, also told them there was only one room available and that they would have to go Hampton Inn West Palm if they wanted hotel rooms. I called yesterday and spoke with a young man by the name of Michael. Whom by the way is very polite and helpful and let me know the manager Mellisa would be in in the next hour and call me back. Which she never did!

Michael however did call me back today and let me know that he was told I have reserved 2 rooms, 1 smoking and 1 non-smoking and that they did not have another non smoking room availible. Which was not the case, I reserved two of the same rooms. My concern is whether I booked it through Expedia, orbitz, hotels.com, google maps, it should not matter. They had a confirmation # and should have had their rooms that night instead of having to get back on the interstate drive 20-30 miles more and have to back to the job site in the morning after another 20-30 miles. I have another 2 hotel rooms booked with Hampton Inn for mid Feb in Georgia and I'm concern is what if this happens again?

Charges on credit card were charged while room was paid in cash. 7 days talked to afternoon manager and morning manager not communicating with each other. Told us it could take 7 days to get charges off of credit card. We will not be using Hampton Inn again. We will call be calling BB with complaint after filing on here.

The room 313 we were given at 1545 Jameson Drive, Grenada, MS had dirty linens on one bed. When we got off elevator there were several trash bags full of garbage sitting to left, which smelled. The room we stayed in the carpet was dirty & did not look like it had been vacuumed in a while. We have never stayed at a Hampton Inn before that was like this. The night manager was very nice & when she moved us informed me that I would not be charged for our nights stay, which I did appreciate very much. Just thought corporate might like to know this, if it were my business I would want someone to let me know so I could check on the management in charge. The breakfast was very good & lady very friendly.

Anytime I have stayed at the Hampton Inn I have had a great experience. I have especially loved Hampton Inn sheets and pillows and purchased some on line. My complaint is not about Hampton Inn. My complaint is about my daughter Julie. Julie is a General Manager at a Hampton Inn. I believe she is an exceptional manager and is appreciated and liked by her employees and Hampton Inn executives. My problem is...she wants absolutely nothing to do with me..and I am her mother! I don't know why she has no desire to see me or contact me and she will not say why to anyone else in our small family. It has been about 2 years since I have talked to her.

She does not want me to contact her through email, texting, letters through the US mail or leaving her phone messages. I was sending her beautiful cards through the mail, to let her know I'm thinking of her and how much I love her and miss her. I would text her and she would not text back. I would leave her phone messages on her cell phone and ask her to please call me sometime - she never has. I would call her husband's cell phone and leave messages asking him to tell Julie to call me or if he would take a moment to call me. I never heard from him either. I need to say I live in the north and Julie lives in the south. We are over 800 miles away! I am very torn and broken.

It wasn't always this way. This behavior gradually happened over the course of 4 years or so ago. She would call me less and less and it just gradually got to no contact at all. I found out several months ago from my sister, Julie's aunt that Julie was going to start a log of how many times I "harass her" and then have me arrested for harassing her. I am the founding director of a non profit organization and could never take the chance that this would happen to me - by my own daughter? My heartaches, she never sees my tears.. I pray everyday she will change her mind and to talk to me and see me again like years before. She has not called me for holidays that other daughters celebrate with their families. I thought maybe Christmas she would at least send me a greeting card or a picture of her and her husband or maybe of her cats and dog - nothing...like I don't even exist.

It's very painful for me to even write this and so unusual of a way to try and reach my daughter. Julie tells her aunt and sister to let me know she's fine, but is not interested in hearing from me anymore. Julie and her husband visit his few family members in Florida. The only things I have to remind me that she once loved me, are pictures, a refrigerator magnet, cards and a book she gave me several years ago. I also treasure the crystal bowl and candle holders her and her husband gave me several Christmases ago. I have told Julie over the years that I'm sorry I wasn't a better mother. I made plenty of mistakes and her childhood/teen years were not wonderful.

Julie's father passed away tragically when she was a teenager. I tried the best I knew how to teach her Christian values. When she was younger I would take her and her sister to church. She has always been a very sweet loving girl and loves animals like I do. What has happened to my Julie? I want to say also your stepdad is truly sorry and feels horrible that he broke your finger all those years ago... I apologize for resorting to writing the Hampton Inn and I'm so sorry to do so. Julie Honey Girl, please...reach out to me sometime...somehow.

I stay in the Brampton ( Toronto) Hampton Inn 4 nights ( sometimes 2 rooms) a year for the past 5 years. A couple years ago recycling bins disappeared from the room. So I end up bringing home my recycling. This particular trip we placed our towels (4) of them on racks as I believe it is a complete waste of energy to wash them. All towels were collected and new ones were left where it is clearly stated if you don't want them washed please rack them.

Small issues for some...... but means a lot to me because I can only imagine this is hotel wide ( maybe chain wide). The new item on my bill is the biggest irritant. "Hotel Service/Eco fee"........I was told this is for the reduced water usage of the shower, the generous hotel offer of donating the left over soap and I don't remember if there was a third lame reason . You can't charge your customers for a chain wide offering to do something good for the planet. Do it because you must ......not because your competition does and you can take financial benefit from it.

I was and employee at the hampton inn. I have two big issue and if you guys can't do nothing I getting a lawyer cause this matter is nothing play. On Nov 18 I was hired at Hampton inn anyways 12-6-15 I was getting my stuff together getting ready to get on the elevator when the manger touched me with his right shoulder then turn around and smile I went into the elevator and called my mom. I'm a single mom so I just did my job so I could go home. That's sexually harassment.

On 12-22-15 it was pouring down raining bad enough I live in a flood zone my wind shield wipers wouldn't work so I called and she said she would try see if she could get someone to come in. But the manager said I still need come in. I told them I had no was and I'm not going kill my self they didn't care. Mary call me back and said she saw me coming in. I said ok do I still need to she said yes. I wouldn't of made no different if Jenna was by her self I was going be by myself So I prayed and got to work.

The manager had seen me trying get my stuff together so I could start she said are u ok I said no she said what wrong I said it would of hurt to let me get my car fix and u had someone else work. Then said whatever you can go home the next time it rains you don't have worry about getting stuck, so she didn't have to make that smart remark. Nobody no if there going have car issue till it's time to go. three others have had issue. Corporate thinks she the big bad wolf walks around talking about everyone and I mean everyone.

On 12-24-15 I got a message from a co worker that I been taken off the schedule I said really, why so I called and talked Neil he said cause it slow I don't have come in and they only have two room for that day I said ok then I asked why am I crossed. Off the schedule for the following week he said it's really slow we will figure it out I said ok and hung up.On 12-30-15 I called to see when I work he said because I didn't come Saturday I told him he said I didn't have to cause it was slow and only had to room he said he didn't I have 4 witnesses who listen to the convention and then he said you no what I'm sorry you no longer work here and hung up in my face.

I got fired for what? So when I called back for corporate number everyone played dumb about the number. If nothing done I'll be filling charges for discrimination and sexually harassment

Staying at the Hampton Inn in West Mifflin, Pa. Checked in for 2 nights. Learned I had a late afternoon business meeting on my second day stay. Asked if there was a chance for a late checkout. I was told "NO" Not unless I want to pay for an extra day. This hotel person never checked her records, availability, times etc. Really. This is not the kind of treatment I expected. This hotel was not by no means "busy". I totally understand why Marriott gets a lot of repeat business. I can honestly say I have never had any problems with late check outs with Marriott.

I was an employee for Hampton Inn. On Nov. 28th 2015 I showed up to work at 7 a.m. the hotel had been a full house due to the weather. Customers were not checking out early because of the weather, the lady preparing the breakfast had called out the maintenance guys name which he is hard of hearing (no offense) he didn't hear her so he kept walking she then comes to front desk and tells me "you see he said he wouldn't throw the trash for her, I responded that he didn't hear her and she says "yes he did" I replied "no he didn't" she went on to say that he did and that that was his job and she was no longer going to let herself from no one. A little after that the acting GM (Amy) appeared at front desk so here comes the breakfast lady (Maria) to tell her that the maintenance guy did not want to throw her trash, which is a lie, and I let her know that that wasn't true, cause she was trying to make him look bad.

Well, minutes passed and her so called boyfriend/husband comes in and goes directly into the kitchen which at that point I didn't think anything of it. All of sudden he approaches me pointing his finger at me telling me " DO NOT TELL MARIA NOTHING" Maria's beside him telling him Juan,Juan, I told him "don't start and that he was not in his place to tell me anything and Maria's pushing him towards front entrance, and he starts calling out my husband which he was not there then I told him "get out of here". I then went back to the office where Amy (acting GM) and Raul a (co-worker) were sitting, I told her what happened she(Amy) went to kitchen and talked to Maria. I was really upset and humiliated.

My point is Amy gave my a verbal write up and told me she couldn't tell Maria's boyfriend not to come back, that because my husband would go too! I told her my husband does not act like that and the day he does I would be on her side Amy wanted me to admit that I had said "get the F out of here" which I didn't say that to him, which she insisted. I told her I would quit because I didn't feel safe working there and that I would finish the rest of the week Amy told me that if I didn't want to go on Sunday I didn't have to, she kept trying to get rid of me.

I feel that if she was able to hear anything into the office why didn't she come out to see what was going on? I felt unprotected that I decide to quit my job and call corporate. I ended up calling Jessica B. and apologizing for not going to work the next day(Sunday). Jessica tells me Maria's man was not allowed back on property but I never heard that from Amy acting GM in our location. I ended up talking to Amy to be put back on schedule but this time she puts me in housekeeping which I was Okay with at at first although, there was my days still available cause this was only 3 days after the incident. All I know is that I got the bad end of the stick for a drunken man that came into the property to assault me and I wasn't even defended. I feel Amy just didn't like me! Hampton is a very well known franchise and likes to look good and defend their customers. I believe we have rights too.

Checked in hampton inn walnut grove memphis tn. My husband was admitted to baptist hospital right there with cancer and has 3-6months of life left, as that's not stressful enough, went to our car( parked up front, by the office window in handicap spot.) and 6 cars were stripped of the wheels and tires. One car was stolen all in the same night. Nothing was done about it. We were told we could stay courtesy of them as we had no way to get anywhere without wheels right? Well my son in law had flyer points as he reserved it for us, well hampton used all his points to pay for the remainder of our stay. They did nothing. They have no security. I would not recommend this place, ever. Dangerous.

Stay on 10/18/15 We called the desk to inform them that the TV did not work, they said check to see if it was plugged in, it was so they said the would be up in about five minutes. We started un packing and hanging up our clothes and I turned on the heater, and very foul smell came from the heater, it smelled like someone had urinated in it, then it started smoking and set off the smoke detector. We packed our clothes and moved into the hallway. It had been fifteen minutes and no one had showed up, so I called the desk and informed them of the heater problem and that it had set off the smoke detector (which was still buzzing). They were quite rude and said the heaters always smell when they are first started, I said do they always set off the smoke detector? They said they would be right up.

Fifteen minutes later he shows up and takes us to another room and again was rude, acting like it was our fault we had to move. The new room had hair on the toilet and the bowl had been used and not cleaned, the heater would not work on AUTO, so we had to run it constantly. At breakfast the food was so bad people were saying they were not eating and were leaving, we joined them. On complaining to the manager at check out, she said she would have the General Manager (Jai Amrit) call us, naturally we have never heard from him. We have been long tine Hilton Honors Members and faithfully stay at Hampton Inn's, this was an experience we would hopefully never repeat, bad accommodations and rude service.

I secured two rooms one for my husband and myself and one for my brother and his wife. They arrived at Hampton Inn Coconut Grove Coral Gables Fl. On10/24/15. My Sister in Law refused to occupy her room because of smell of vomit in the room. Room was changed. I arrived Sunday10/25/15. Room was adequate but when my Husband checked in he was treated rudely by staff an African American woman said we would have to move room because we had two queen beds and we have them rented out. My Husband asked " what are you going to do put us out on the street". Husband also said we have a 90 year old mother in the Baptist Hospital who is terminally ill. Then she asked what e were using for our rate AARP.

She would change it to Hospital rate which was lower. We checked out on Tues 10/27/15. Bill placed under door was still on AARP rate. Today someone called from Hampton Coral Gables thinking we still a reservation at Hampton we were home in Gainesville. She was snippy thinking we were either still at Hampton or on the way. We had confirmation number80047863 l have stayed at this Hampton many times and have never had such confusion and consternation over our stay. My mother was admitted to Hospice so the family was very focused on her and not on unpleasant Hampton employee. We never did get the hospital rate and neither did my brother. Please audit this customer complaint and the correct behavior to be sensitive to family emergencies.

We checked in on 9/25 for one night . We were given room 308, when we entered the room and left our suit cases and immediately went out to dinner. After dinner we returned to the room to get ready for bed. Once we entered the room I stated to my husband it smells terrible in here, not noticing when we left our suitcases as we were only in the room a few minutes during that time. My husband agreed, I went down to ask for another room but the hotel was booked. During the evening especially on my side of the bed I smelled a strong odor of urine. I at one point said to my husband that I was feeling ill.

The next morning we got up at 5am to get out of the room and approach the front desk to complain about the odor. The girl at the front desk was polite and said immediately "I know what it is , it is the shower curtain next to the toilet it happens all the time as people miss the toilet and it hits the curtain". I stated to her that you should not rent that room again without cleaning it thoroughly , as the urine smell also was coming from the rug. She stated, "oh sorry about that". We paid for the room 159.00 which we are requesting refund for or a free night at another Hilton/Hampton Inn. We have had great experiences at Hampton Inn's staying earlier in the week at another location which was wonderful experience.

This experience was a bad experience and the front desk made resolution nor gave us no customer service satisfaction. We do not want to detour us from staying at a Hampton Inn again but again feel that some kind of customer resolution needs to be made.

I booked a room for 2 night at the Hampton Inn in Danville. I was assured that we would have a walk in shower to accommodate my wife's broken leg. I even asked the desk clerk to check with the manager, which he did, and I was again told we would have walk in shower. This was the reason we chose this hotel. A few days later when we arrived at the hotel our room had a tub with wall handrails. I asked front desk to move us to a room with a walk in shower and was told that there were no walk in shower rooms. I was told by the desk clerk that he would note the problem and I would be hearing back about some sort of compensation. Before checking out I spoke with another front desk clerk and she promised that I would be contacted. Five days later I have not received a call from the corporate offices.

I booked two room for Me and My Children, I end up extending my stay, due to car problems, nevertheless there was a fire drill, that was not announced, my kid was scare!! running in the hallways and thinking about a fire, there was no announcement of false alarm or not! As we finally got back asleep, the alarm went off again, still no indication of what was occurring, I called down stairs only to be told, there was no fire!

Then when I had to book another day, which I explained that I need both room for another night and was there any discounts that I could use, I was told the discount was already included in the rate of the family event, I end up paying close to $800 for both rooms. I did not think the staff was very helpful or had any sympathy in the matter of my axel breaking on my car, this made me feel like your hotel was family in dealing with families issues these children are foster children who got an opportunity to come and be in A hotel, only to leave out afraid with no explanation of why a fire drill went off!

My family had reservations for the weekend of August 7 and 8, 2015 at the Hampton Inn in Middleton, OH. We were part of a group from Notre Dame Academy soccer team that was scheduled to be in the area for a mandatory team bonding event. There were approximately 30 rooms on hold for the event. It was necessary to book the room prior to soccer tryouts, which took place August 3 and 4. Unfortunately, my daughter was not chosen for the soccer team. We, as a family, had spent our entire summer at events and practices. Not being chosen was heartbreaking for my daughter!

In the furor that followed tryouts I forgot to cancel out reservation at Hampton Inn. I am now being charged over $100.00. I spent three days trying to contact the general manager, Natalia. In the process I received multiple excuses regarding her lack of availability. I also left her multiple voicemail's and also contacted the Hampton Inn corporate offices...to no avail. When I was finally permitted to speak with her, she was exceedingly rude and without compassion! She refused to even consider waiving the charges.

I am fully cognizant of my responsibility in the situation. Never-the-less, I find Natalia's behavior unprofessional and inappropriate. At no point did she express regret for my child's distress, much less apologize for her failure to return my call.

Under no circumstances will I reserve a room with Hampton Inn or their affiliates in the future. I will also be recommending that Notre Dame Academy chooses alternative lodging for all future events for it's many sports activities. If Hampton Inn is that desperate to make $100.00, then they may consider their goal met. However, it will be the last time they receive anything from me and I will do everything in my power to make certain they are not a part of Notre Dame Academy's future.

My family and I were on the final days of a ten day road trip. I had planned the trip weeks in advance and had reservations for the entire trip in place. I am handicap and need accessible rooms. Hampton has a system where I can check into the room from my phone. I called Tuesday to make sure the rooms were available, I was assured they were available and was given the room numbers I had selected. Upon arrival, after a long day of travel I was informed that there were no rooms available. How could that be I had checked in the day before? Sorry no rooms. They sent us to a local hotel, which upon seeing the place, drunks outside, no air conditioning, not suitable for a good nights rest.

I returned to the Buchanan Hampton Inn told them I would not stay in the place they sent my family. I contacted Hilton Guest Assistance who instituted a conference call, myself the Hilton rep, the desk clerk, and the general manager. There were no rooms available for miles around, we were stuck in the mountains of West Virginia with no place to spend the night. During the conversation I was told that I had too high standards because I would not stay in the run down hotel. The desk clerk also expressed that I had booked the rooms with points, I did not realize redeeming Hilton Honors points made you second class. The representative from Hilton customer service heard the entire conversation.

She seemed sympathetic to my plight and stayed on the phone until an agreement was reached. The hotel had found accommodations around fifty miles away at a Comfort Suit. Wow another fifty miles of driving! At least we would have a room. The General Manager said that the Comfort Suits would not accept their payment so late in the day. I was asked to pay for the room and Hampton would send me a check. She would e-mail me the following day. I faxed the folio for the stay the next morning to the Hampton manager. No response, no e-mail, no check! After a week I began calling the Hampton Inn asking for the manager who was never in. No returned calls , no check, nothing!

I contacted the Hilton Guest Relations office, no response, no help, no anything! I am still waiting for the first contact from Hampton Inn and the Hilton people about the $150.00 dollars I am out. I am so disappointed how this event unfolded, Hampton and Hilton have always been my go to for consistent quality stays when I travel. Still I am floored that they gave away two rooms that I had actually checked into the day before! The Hilton people, to date, provide little more than lip service! I always hate to see something I counted on go to pieces, guess I'll be looking around for others in the "hospitality industry" to fill the void.

After 12 hours of driving we arrived at the Hampton.. pulled back the beds and one bed was fine but the other bed had the dirty linen from the previous customer, sheets were a wrinkled mess with numerous body hairs all over the sheets, the bathtub had a thick film on the tub which showed signs of not being cleaned for a while. After having the girl from the front desk come up that night to change OUR sheets, she told us she would notify her manager, but we never heard anything again. We were not compensated for the frustration of having this happen, to be honest it nauseated us to even think about getting into that bed. I would not recommend Hampton.

I mistakenly booked a reservation at the Idaho Falls Hampton on 5/6/15 on the opposite side of town. I requested that my reservation be switched to the Hampton at which I'd intended. The manager at the Lindsay Blvd location refused my request, despite neither hotel being near capacity, citing the 24-hour cancellation policy. Refusing a transfer between Hampton properties seems a very petty stance to take against a long-time, consistent customer. You secured my stay this evening. I'll think twice before booking with you in the future and will certainly avoid the Lindsay location.

I was overcharged a $100 for a 1 week stay at the aforesaid LI hotel. A 209.24 credit provided its manager Bruce for 2 unsatisfactory days when there was no housekeeping services provided was not given. Efforts to resolve the matter with its manager Bruce were futile. I made a AAA reservation listed under the Hampton Inn website and received a special additional discount for paying-in-full in advance for a non-refundable, non cancellable reservation. The entire cost would be forfeited if we arrived late and no credit if checked-out early. The reservation did not reflect the standard 10% discounts of AAA, AARP, Seniors, Military, Honors or 5% retired PO.

In NC I receive the AAA and retired po courtesies. Bruce provided an official receipt documenting the $100 discrepancy and Suzanne wrote on a sheet of paper the amount due for 2 day credit and the confirmation # which would appear from its AAA travel agent. Bruce was refusing to accept accountability claiming AAA got the money. He called spoke to his agent and handed the phone to me The correct price on the bill documents I was overcharged by its AAA agent who is in effect stealing from both of us. The bottom line is Hampton Inn allows AAA travel to represent it and as such is responsible for its deficiencies. and mis feasances. "You have to get the money from the other guy" is a response often used by collaborators Last sentence on my receipt states I may have to present our membership card to get the AAA discount.

My husband and I stayed at the Hampton Inn Atlanta - Canton on 4/7/2015 and 4/8/2017 in room 310. We missed an appointment on Wednesday morning because we left a wake up call for 7:00am and did not receive one!!!!!!! Thought that this should be noted as a complaint so this can be corrected by the staff and it will not happen to someone else in the future. This missed wake up call, not only had my husband and I miss a critical appointment, but it also cost us money. If you are going to offer a service like wake up calls, then do the service! I've learned my mistake and will set many alarms in the future, not depending on the thoughtless people of Hampton Inn

Upon arrival to this hotel, the front dear staff were sitting down on the chairs in the lobby. No proper greeting or friendly smiles. First impression was a disappointment. If that wasn't bad enough, the front desk person was confused and couldn't decide which room to assign to us. No usual offering of snacks such as cookies and/or popped corn. Upon entry into our room I was immediately disappointed in the appearance all old furniture. Given the coat of this room, I would expect these rooms be updated. The maintenance people Trevor, imparticular, was very helpful as there were a couple of issues the toilet wouldn't flush and the thermometer was located on the wall and wasn't controlled on the heating unit itself (no one instructed). Also, the employees who helped with the breakfast were cheerful and had the breakfast items well stocked and looking fresh.
Overall, I was very disappointed with my hotel experience. Chances are I will not return to this hotel after such a disappointing stay.

ON 12/18/14 I made a reservation for my wife and my two children because I went to a surgery at the Hospital for Special Surgery unfortunately I need to stay in it for a couple of more days, my wife spoke to the person on the front desk an told her she need a extra night stay in it, the person on the front desk said it is ok by you need to change the room for tomorrow night (12/19/14) my wife said will be ok to change the room, next evening 12/19/14 she came around 8 pm with my two children and the person in the front desk and the manager (Nelson) told her we don't have any rooms for you and here is your luggage that my wife left because they told her after they clean the room they will bring it up. How is possible to do this things to a lady with two small children at that time and with out any help from the persons of your hotel.

I need and explanation why you people do that after they told her yes we do have a room and we will hold your luggage. I just write this now because my wife never told me about this problem until now because I was trying to recuperate from the two surgeries I had. I though Hampton Inn treated everyone well especially clients like me and my company who is you very frequently. My Hilton HHonnors #913546575 please let me know if I need to cancel it and change my staff and my self for a different hotel who treat us better.

I was wrongful terminated for harassment and retaliation and discrimination against me. I went to the management and GM they told me basically its her way or the door. I must do what she says and have no respond to how she talks to people.

I had trouble with internet and your workers made me feel I was putting them out by asking for assistance. I ended up using my phone hot spot to transfer info to my main office. Then I noticed these employees used all the disability parking spaces for their personal veichles. My stay was last tu through fri at Pueblo, Colorado North Hampton Inn. My comments is not intended to receive anything from the Inn. dMy intent is to make a better stay for others.

We had 2 rooms booked with Hampton Inn Jan.11th, 2012 at Hampton Inn in Savannah, Ga.confirmation no. 111125481380. Our guests cancelled on us Jan. 4th..We called the hotel to try to cancel that one room and was told we could not because we had booked online..so my husband understood that situation and asked to change that room for Sat. night so we could show our two granddaughters around Savannah the next day, as we were their on business for the Fruit and Vegetable Conference at the convention center...we were told that they could not do that, the company we booked with was unwilling to do this for us and Hampton Inn in Savannah was unwilling..my question is....

Why could we not have stayed another night...Hampton Inn was paid for the Friday night regardless of who we booked with & the room was NOT used..I don't understand why the room was not interchangeable for the next night, if they had a vacant room...please explain..We stayed at this hotel last year during the conference and were pleased but this experience has been difficult to understand...

The gentlemen who was working the front desk, David, was the most unfriendly worker I have ever met at a Hampton Inn. He did not seem to be very good at his costumer service, and seemed to 'huff and puff' at any question I had for him. I felt like I was putting him out just with simple questions. It looked as though he was making 'key cards' when we arrived, and he didn't acknowledge us for a few moments, and when we did it seemed like we were a bother.

Then later I asked if we could get a childs crib/playpen brought to our room, and he just said very abruptly, "well I'll have to go see if we have one available" and just walked away, then a minute later he came back through the lobby, and I asked if I should wait, or go to the room, to which he said, 'no just go back to your room, if I find one, I'll bring it" again very abruptly..., it just didn't seem appropriate. Then the last thing was in the evening I brought my son downstairs to get a little cup of hot chocolate before bed, and as I was looking to see if they had hot water I only saw coffee, so I turned around and asked David if there was any hot water.

He did not even look up at me.., a few seconds went past and then he just walked away..., this was bothersome to me, and I thought maybe for a minute that he possibly didn't hear me, but then he re-appeared with a container of hot water, walked up by us and set it down next to the coffee rather abruptly, again without saying anything, then went back to his desk. I don't feel like I was being overly needy, and I don't feel like the things I was asking him should have bothered him that much. I stay at Hampton Inn's almost anytime I travel and I must say that I love all of my experiences, but this one really set me back.

Not to mention that it was on Valentines Day, and I was hoping to have a romantic evening with my wife, and then to be met with this gentleman and his attitude kind of ruined the night. We used our Hilton Honors points to set up this free stay, but I must say that everything was pretty well ruined by this experience, and I would like to have some free vouchers or something to stay another night at another Hampton Inn. I know Hampton Inn has their 100% Guarentee, and I would normally never ask for this (and I never have had to ask for this,) but I feel like this time warrents asking for some type of refund. And I think someone should definitely talk with David at the Richmond Southwest Virginia Hull Street Hampton Inn about his Customer Service Skills.

Friday, 9 November 2012 I made a requested at the front desk for a room for one night at the Hampton Inn & Suites Vanderbuilt Ellliston Place, 2330 Elliston Place, Nashville TN 37203. I was informed that all rooms accept for an 1 handicap room had been sold out. I expressed that I would prefer the room at a discount military AAPR or AAA rate. I was informed that no discount rates were avaliable. My first complaint is how is your business appreciating the veterans especially on VETERANS DAY weekend at your place of businesses as advertise, "the best available preferable discount rates."

The second compaint is, my preference was to pay $320 cash upon check-out. I did receive a receipt for payment of the room under the door of my room. However, I did not receive a receipt for the cash payment nor were these charges immediately refunded to my debit card. After returning home I reviewed my debit card account and noted that a $320 outstanding room charge. I called the front desk of the request why my debit card payment had not been refunded. I am recently retired after 28 years of service in USAF. This is totally unacceptable for amultiple star HOTEL/INN.C