Customer Complaints Department, Scams, and Reviews

Be very careful in getting the details of what is included when you purchase doors at Home Depot. Nevermind that they screwed up the installation date and insisted I had scheduled the installation of my storm doors on my son’s birthday and then could not reschedule it for the date that it was actually set up for in the first place. The installation was supposed to include removal of the old doors however it would appear they use a different dictionary than the rest of us. When I talked to their contractor about his removing the doors to the dump he stated that was not included.

I ordered 1,000 square feet of tile from the Home Depot in DICKSON CITY, PA. and received great assistance, at least I thought so at the time. The salesman told us he had all the tiles we needed for the job but failed to let us know it was made up from 3 different dye lots. I had a professional do the install and I wasn’t home when it was installed. To my surprise I found out the hard way that the tiles in the order was not the same. Not only was the color off, the tile s varied in size by 1/16 of an inch. That might not sound like much but in a large room it’s very noticable. When I called to complain the manager listened to me for 2 minutes before speaking with the installer.

I would like to express in the strongest possible terms my disappointment and outrage at the low level of service I received at your Home Depot store in El Escorial shopping center in Carolina, Puerto Rico (Store no. 6402). The management of this store not only has chosen dismal-quality subcontractors to do vital service operations, but also has shown to me a shocking insensitivity to the needs of handicapped persons. On Friday, June 10th, I went to the above mentioned Home Depot store to buy a portable generator for my aged parents, who reside in the Island.

We puchased a Maytag Dishwasher Serial 41962555N Model MD8H964AWB in July of 2008 from Home Depot. In Oct of 2009 the Control Panel shorted out and had to be replaced. Since we had purchased the extened warranty it was covered BUT we paid $129 labor. NOW in May 2011, the control panel is shot AGAIN! Now we have to replace this piece of crap vs paying extra dollars to repair. We purchased based on the Maytag name. I will NEVER purchase one of Home Depot’s products again and will tell everyone I know not to do so.

I just visited this home depot location at Cerritos California. They had some sliding closet doors on sale. The one that I wanted was just on top of the display unit, so I requested for help to bring it down. A guy sitting just 10 feet away was talking on the phone. After his phone call was terminated, I requested for assistance and he said he’ll go and get it. After about another 10 minutes wait with no help I walked around for someone else till I found help bringing the unit labeled J046. I took it to the cashier to pay for it but the cashier couldn’t get the price from the sticker.

The Home Depot uses unethical sales practices. Throughout the ‘black friday’ sales event, there were no appliance packages available. Nor on Monday. Tuesday, every item was available at the higher prices. I was a dedicated Home Depot shopper until now.

Home Depot at Home Services installed a roof on my house 6 years ago. I bought the top-of-the-line Timberline Ultra lifetime shingles. They made a mistake and installed a thinner lower quality shingle (the Timerline 30 year shingle). My insurance company recently caught the error after the roof was totaled in a hail storm. After a month of calling I have been unable to get Home Depot to come and look at the roof and the GAF (shingle manufacturer) inspector will not come look at it either. GAF issues the warranty for Timberline shingles installed by Home Depot, guaranteeing proper installation and protection against material defects, etc. So far, GAF has said that putting the wrong shingles on my house does not qualify as “misapplication”.