Contact Infiniti Corporate

I had my 2015 QX 60 serviced at the Escondido Mossy dealership as I've always done for over many years. I felt the service technicians should have the most knowledge about my vehicle. This past June I had some work done and my tires were not put on correctly, I was unaware of this. Then in early July, 3 of my 4 wheels nearly flew off my vehicle while I was driving with my 2 young grandchildren in my car. Thankfully, I was able to pull over safely. I had my car towed to the Escondido Mossy dealership, which it was transferred to Mossy collision center for repairs. Mossy took responsibility to have my repairs done. I never heard from anyone. I've been a loyal Infiniti customer for over 8 years and nobody took the time to contact me to see if we were ok or if we needed anything. I was out $40 for the tow. It was not the plans I had for my summer. Our lives could have been ended in a horrible accident due to this negligence. I was really traumatized knowing I had my grandchildren were in the car and harm could have come to them and me. I'm not sure who Mossy hires to do mechanical work on cars but this individual(s) were either incompetent or impaired or both. I refuse to do business with this dealership any further. I can't trust their workmanship. I've paid a lot of money getting all my work done at an Infiniti service center. I'm better off going to my neighborhood garage and mechanic. Infiniti needs to do BETTER by their customers.

I have 2006 infiniti g35, two codes recently came up, p1752 and 1757. I was told by several transmission technician that my transmission needs to be replaced. I thought infiniti supposed to high quality. This car is my first infiniti and so far its been bad. Something has to be done to help customers alleviate the financial burden of this problem. Thanks in advanced.

I leased a new 2019 Q60 on May 29, 2019 and was told my license tag and registration would arrive to me by July 13.
Around July 5 I called the dealer and spoke to Robert Saiz and he stated , don't worry it's in the mail and you will have it by July 13.
On July 13, I drove to the dealer (Peoria Infiniti) and spoke to C. Lee, sales manager, and he told me not to worry that they would expedite their request and furthermore had the finance associate tell me I would heve it by 8:00am on Sunday July 14.
I received nothing on July 14. I telephoned C. Lee the afternoon of July 14 and after his apologies and excuses, he assured me I would have my tag and registration on Monday, July 15.
On July 15, I received nothing. I called c. Lee at about 1:00pm, after mail was delivered and was told he was busy so I left an urgent message.
At 4:00pm I spoke with another manager, Bill, and he stated my car had been registered on this date and I should receive the tag and registration in the mail tomorrow. I hope so since getting stopped by a Police Officer is not the norm for me, neither is making excuses, lying, and not delivering on promises.
I have leased several Infiniti's, but will not do business with this dealership again.

hi i have issue with my car 2015 infiniti q50 vin JN1BV7AR7FM406720 WITH 26,910. I AM HAVING ISSUE WITH ENGINE SMOKING AND TOKK MY CAR TO INFINITI DEALER ASSUMING THEY WILL FIX MY CAR STILL UNDER WARRANTY BUT GOT NO HELP FROM THEM STATING THIS CAR ENGINE WARRANTY VOIDED UNDER INFINITI SYSTEM. MR JJ WANT TO DO THIS JOB BUT HE CANNOT OVERRIDE UNTIL INFINITI STEP IN AND I HAVE RECORD OF ALL SERVICE WERE DONE BY INFINITI DEALER. CAR ONLY HAVE 26K ON IT. SO I NEED THIS FIX asap. NOT TRYING TO GO MY LAWYER OR NATSA

I want to say first that i have been a loyal customer of infiniti since year 2000 my first vehicle was the QX4, then got the G37 and now the Q50 out of all the vehicles i ever had from infiniti this is my first ever complaint. I have researched other complaints from other customers that have own the 2014 Q50 and the problem associated with vehicle is the problem with the touchscreen navigation system infiniti has known about this problem since the roll out production of this particular year and inifiniti did nothing to make their customers happy. I have onlybhad this particular model only 2yrs my exrended warranty ran out did not know it had ran out until this issue came up with this screen i do not think its fair that inifi iti did nothing to satify its customers when infiniti knew there was a glitch in this system now i have to pay out 2600 dollars to have this repaired when this was know fault of my own and right now i am a very disappointed customer.

Took my 2009 fx35 in 2 times to have a/c fixed, wasn't repaired both times, the third time I brought it in the service department said they wouldn't cover the cost of the repair, I was told by the service manager that since it was an ongoing problem it would be covered...NOW THEY REFUSE TO COVER THE REPAIR.

Hello my name is Harold Pryor I experience a direct front on collision with my 2016 Qx80 on May 6 2019 I suffered neck pain,head ace back and should pain. As I have been a proud owner since 2005 with the current events the safety aspect has me very unsure and I fare for my family safety. Reason is the air bags didn’t deploy. I spoke with Infiniti rep they assured me they will investigat with engineering. What ever findings is found the remaining factor is that the safety in this vehicle is in question. I’m currently in a rental that I soon have to give back and my vehicle will not be ready in time. This puts a henderance on family vacation because I have to come out of pocket to obtain rental. My family let alone my self do not want to get back in this current vehicle. What ever it maybe either the year maybe it’s has deficits recalls I’m no expert to determine that. I just don’t want my family to pay the price with there life because this particular vehicle is un safe. I just need answers and results so me and my family can’t continue to enjoy our family vacation on the road.
Thank you

Had a flat tire, waited 1 hour for roadside assistance to tell me there is no spare in trunk.
The man from roadside assistance said get a flatbed, not knowing this was the kind of tire you can drive on. We decided to go to a tire store
that had a 2 hour wait before I drove the car slowly back to an area I was familiar with.
A flat tire on a luxury car cost me 4 hours of paid time off on 1 day and a an hour to reset warning system at dealership. This is my 3rd Infiniti but may be my last. I had the J30 in 1995 and the SUV in 1998, so you can understand my disappointment and dismay.

We purchased a 2015 QX80 a couple of years ago. We have contacted 3 dealerships regarding the paint defects on the vehicle. One dealership addressed and acknowledged the paint defects and was going to take care of it. They didn’t follow through. We love our vehicle but the paint issue is a HUGE deal. Who wants to drive a luxury vehicle that has paint literally falling off for no reason EXCEPT the fact that the vehicle has a defective paint job! Thanks am 45 years old. I have had several vehicles since I turned 16. NONE OF THEM ever had a cosmetic issue. A few of the vehicles I had more than 5 years without ever a scratch on my part let alone paint falling off! I added just a few photos below.

I recently purchased a Certified Infiniti vehicle from Gregory Infiniti in Libertyville, Illinois. The experience was absolutely horrible and the worst business transaction i've made in my life. The vehicle I traded in was not paid off by the dealership in a timely fashion resulting in a negative entry on my credit report which I fought to have removed. The experience and complaint is well documented not only by Infiniti Finance, but I have several emails as well. In addition, I needed to cancel an extended warranty and receive a refund from the warranty company, but distributed by Infiniti of Clarendon Hills, which is where I purchased the traded vehicle. The finance person has been very laxed in processing the refund, which resulted in me handling the refund personally with the warranty company. I was told by the warranty company (via email) that I should receive a refund within 30 days; however, Infiniti of Clarendon Hills is saying 90 days, which is a real problem. This is my third Infiniti vehicle. Although I love Infiniti, This latest incident has totally turned me off and I will never purchased another infiniti vehicle again.

I purchased an Infiniti Q50 December 1, 2018 from Hanania Infiniti. The finance did not review the documents with me fully instead he provided brief general explanations about forms so once I got home I thoroughly read them. I discovered that I needed additional information about the insurance form. I made several attempts to reach the finance manager but he never returned any of the calls I left on his voicemail or with a live person. As a result, I texted the salesman to ask for his support. He ultimately told me that it was my problem and I needed to contact Geico. Unfortunately, I never told him what the problem was other than I wanted clarity about the forms. Issue 2: The brand new car was given to me with scratches and marks all over it. It was not show room ready and still isn't. It raining on the day that I took the car but that still isn't an excuse. The car was not thoroughly washed. Issue 3: The payoff was made to my credit union about 40 - 45 day after I secured the car. Since I bank with a credit union who financed my previous vehicle, payments continued to be withdrawn from my bank account 3 times. I made bi-weekly payments 2 in December and 1 in Jan. Late December I received a bill requesting payment from Infiiniti for payment due Jan 1, 2019, however, I had already made payments on my previous car. Interest continued to accrue on my previous loan. The loan was finally paid off on Jan 10, 2019 but I didn't receive all of the payments made in excess to my credit union- I assume because of interest. This caused a hardship on me financially and unwanted pressure to try to meet deadlines that I can not meet because of the issues.

they cannot fix my car. dash lights on 4was,slip, vdc. light are on. They already cost me $375 telling me to buy the wrong part..will you please help me with this problem.I have 2 infiniti couipes I wwantnto buy a newer one If I can have this fixed

Good morning/afternoon, my name is Rose Charlley, I just bought Infiniti Qx60 2017 with only 231 miles, drove for two month found out that it has transmission problem, Electrical problem, the backup camera not working, the seller refused to refund my money, they cost the repair to $7,000.00 for a new transmission, and $5,000 for a complete camera system please help me. The Vin Number is 5N10DLOMN2H541670 I love the vehicle but have no money for the repair. It has no warranty as of now.
Thanks Looking forward to hear from you.
Rose Charlley.

As of today this is the worse service I have ever received by any car I have ever owned. I am extremely disappointed with the service provided by Josh at Infinity Peoria and with InfinitiUsa. The car is currently at the dealership and the phone call with the technician was rude and stated that they only install the parts and the connectivity was not their problem.

Furthermore this is my second email and my 10th phone call without anyone ever returning my call with a supervisor. Service for the Infinititouch was included for a year with the upgrade according to both the Peoria dealership and Joann with customer service Ininitiusa. Now both locations are pointing fingers at each other and my account shows only 6 months.

I will not recommend Infiniti to anyone and furthermore as soon as I am done with the payment I will never go back to an Infiniti/Nissan vehicle.

I never expected for a luxury vehicle to treat customers in this manner.

Customer service is beyond horrible . My 6 month old qX 80 broke down and it took 35 calls to get threw to the road side assistance number provided in my manual which I also confirmed with the dealership which by the way is nothing short of a boiler room operation. After finally getting threw i explained the situation and how I needed a tow however the representative insisted on a jump service. After being texted that there was a 60 min wait , which actually was 2-1/2 hours.
Once the service arrived , the individual showed up in a car with a sign on the side for GED in a weekend and peaked like pot.
Needless to say he confirmed I needed a tow and had to start the process all over.

Here I am 4pm Sat with no vehicle and no loaner and to add insult to injury it is apparent that no-one at Infinity gives a shit about their clients.

I JUST WANT OUT!!!!! I wanted to be an Infiniti for life when I turned 50 years old. My children were adults and my husband and I were empty nesters planning to drive our dream vehicles. My dream has become a nightmare. I am only a few months from the end of my lease and I believe my balance is about $4500 without the return fee. This car has been in the shop for as long as two weeks with no call on what the issue was or is. No feedback from anyone. Just drive the loaner they say. That was about the fourth or fifth time it has been in the shop. The engine scream on the expressway. I have been told the "engine is so smart it is trying to find the best gear for me." "The 2015 transmission have issues but they wont admit to the customer" "Drive to another dealership and see if they can find a resolution" "if you trade for another vehicle, we can help" This is just few comments. After 30 months I am fed up. Lets make a deal. I don't want a Nissan product, the customer service is terrible. When going for routines like oil change, I have been bulled into providing positive feedback. At this point I hate going to your dealership and they hate to see me coming. PLEASE! LETS MAKE A DEAL, "RESONALBLE" AND LET ME OUT. PLEASE!!!!!

Ivory L. Kangah
205-821-4834
Ivory.Kangah@gmail.com

I just purchased a 2017 Infiniti QX80 Certified Pre-owned with 11,715 miles from Infiniti of Nashua NH on 11/11/17. The purchase experience was filled with lots of promises, such as financing rates that are based on your credit score (Excellent). In fact, as I later discovered the finance rate is not reflective of your credit score whatsoever. 2.9% (3.12 APR) is the Infiniti finance rate period or so their Finance Director indicated. So in order to get the pricing that I was given I had to finance through Infiniti, when I could have financed for nearly a point lower with my local credit union. In the P&S it is indicated that MULTIPLE paint defects( scratches to the primer, gouges, and rock chips) would be corrected. Not using improper colored paint, as we had discussed in office at the time of negociation with the GM. The QX80 is Majestic White with Pearl paint. I was assured by the GM that the paint touch-ups would be done properly. Well, this is far from the case. It looks like someone took whiteout to the scratches and rock chips. This is completely unacceptable. Also after looking a bit closer into the CPO details, supposedly the vehicle goes through a rigorous inspection process whereby any exterior paint issues must be taken care of properly. There are specific requirements that must be upheld to allow the CPO status. Such as rock chips at 5mm must be painted and clear coated. Scratches and or gouges down to the base must be painted and clear coated etc.We took the vehicle to our local body shop and they indicated that the Infiniti of Nashua dealership knows perfectly well that touch-up paint to Tricoat body paint is not the right correction. The paint damage needs to be done correctly. Clearly, in years to come this damage will be a rust issue as this fix has been haphazardly done! The quote to fix the issues by a professional body shop is around $1700.00 to be done properly.

The vehicle was also allegedly detailed and yet when we picked it up, it had pine pitch on the hood, the drivers door jamb,and the roof. A chocolate-like substance dried on the rug behind the drivers seat. When a customer spends nearly $50,000 one would expect a top detail quality job as well as excellent service. Unfortunately this has not been the case!
We also picked up the vehicle and apparently the salesperson neglected to fill the gas tank (which was under a 1/4). We have never had this type of experience in our lives with what we would expect to be an upscale brand.

We have voiced our concerns with these issues at the dealership, at the time of vehicle pickup. We have called and followed up with the Salesperson Adam whom has not returned our call, we have contacted the GM whom did not apparently have any idea that there were any issues (despite our conversation with a Manager on Sunday 11/19 where we expressed our dissatisfaction with the lack of upholding their promises and he indicated he would be speaking to Diana the GM first thing Monday 11/20). She has also not followed-up as promised. The Service Manager was also emailed...NO response!
It appears that the minute the "check" was received customer service was no longer required.
This is completely unacceptable!
Please Advise.

Sincerely,

Khristine Boucher
Owner
Deer Mountain Lodge & Wilderness Resort
603 723-9756 C

Recently we purchased a used 2014 Infiniti M60 from your dealership (Faulkner, Infiniti Mechanicsburg, PA). When we purchased the vehicle, we were not told of the previous damage to the vehicle. We are positive that someone in the dealership knew of this situation; Because it was explained to us by the service department representative Sarah K.

We don’t know if the misrepresentation was accidental. Either way, it’s extremely disappointing to us as a new customer and reflects poorly on the reputation of your organizaion.
This is was our first Infiniti, and we are a family that believes in loyalty, we wanted to have a long relationship with Infiniti. You make a great product and we were very pleased initially with the customer service, and we would like for our relationship to continue.
Saturday, October 28, 2017
I spoke to Brad Wright. I discussed with him my concerns. After a brief talk he pulled the Carfax, which I had done myself, and explained to me there was no record of the vehicle with any previous damage. I asked Mr. Wright, when you guys bought the vehicle was there any indication of any damage, He flat out told me no. He told me the service department should have not told me the vehicle was in a collision, and that they should have used different language. The broken light could have been the result of a shopping cart or anything.
So, you can imagine my exasperation when I read this on the invoice “Billed to used car sales due to condition being noted before vehicle was sold to client.” Now, I will give him the benefit of the doubt, because he told me that he was new in the position, but clearly this demonstrates that someone in the dealership had knowledge of this fact.
Had I we have known, about the damage we would have chosen another vehicle, simply because of the peace of mind. I must say again we like the vehicle, but we were not satisfied with the duplicity connected with the sale of the vehicle. I have looked thoroughly through our contract, and there is no statement about the previous condition of the vehicle. At this point we believe the service department and their statement about the previous damage.
When I spoke to sales Manager Dan Crowley, later that Saturday afternoon, his only remedy was for us to return the vehicle by close of business Monday and he would pay off loan. I asked him if we could purchase another vehicle, and he stated, “Infiniti has no desire to do any further business with you”

I've always had excellent service and customer care at dealerships in Illinois,but I am very disappointed with my Infiniti EX 35 2008. Bought it new in 2008. This is an expensive, supposedly rated, high quality car, with well designed parts. A couple of weeks ago, I entered my vehicle, after it was sitting, turned off, and I smelled something burning. Turns out, wires were burning. Infinite dealer telling me I have to replace Body Control Module and Wire Harness at $3000. This is unacceptable.

Obviously, the problem must be in the design and manufacturer's fault. Wiring problem has nothing to do with usage of car. Fuses are there to block damage to other parts. The fuses should blow and prevent things from burning in the controller and prevent electrical system damage. I researched this issue. Found that electrical is common problem with my model and year. For example, there is a case filed with NHTSA ,action #964346, reported Feb. 2013, where an owner's car actually started on fire and burned.

Same situation. Car was not in use, parked in garage; Insurance co. concluded a defective wiring harness, same as in my car. I was actually considering purchasing a new Infiniti soon. Very hesitant now. In the meantime, I am asking you, Infiniti, to take responsibility for this repair. Please contact me promptly with your action.

I purchased a QX60 hybrid for Infiniti of Engelwood NJ. I sold it in December 2015 and being that I prepaid my maintenance, I asked for a refund. I filled out the papers in December at Infiniti if Engelwood. I checked again with them in February and they said they were mailing out the check. I never received it. I just contacted them again today and am getting the run around. I spent a lot of money with them and they are being dishonest and I would like to get this resolved before I take them to small claims court to address my complaint.