I have been a life long customer of JCPenney until today. From first moment entering store to a deserted looking store at your Rockland, Maine location. I felt negative vibes. The manager walked over with no obvious customer service skills & no personality or greeting when I presented an item for return without receipt. She didn’t recognize brand of dress and suggested I take I to Walmart, even though both myself and daughter are certain it was right off their clearance rack.
my wife and I are canadians we used jcp to do a lot of fixtures in our place, we went to jcp to buy a few items, salelady asked id f we joined jcp we would get a 15% discount, which was very nice of her, we told her we would like to pay even though we did infact join, all was well till we took an item back, we bought another item, well low and behold if the lady did not but the amount on my visa, but instead added it to my new account at jcp, as I am Canadian.
Even though it saddens me to see a major company choose a gay celeberity to promote business at a “family oriented” department store, my real concern is a human being who is directly living against the will of God. I will be praying for her that she might come to know the Lord, repent and accept His will for her life. My heart goes out to anyone who will be eternally separated from God. Homosexuality is an illicit lust forbidden by God. He said to His people Israel, “Thou shalt not lie with mankind, as with womankind: it is abomination” (Leviticus 18:22).
Not a fan of the “new” jcpenney. Been shopping there for more than 20 years and more frequently in the past six years, but probably not much longer. company’s decisions at onset seem to no longer coincide with my needs. I was in the store a few days ago when they were rolling out this “new” campaign and asked what I thought of the new look of the store. Quite frankly, when i buy something, i don’t care how wide or colorful the aisles were where I purchased the item, I CARE about the price I pay for it. Smoke and mirrors will not win my consumer dollars.
I see you have replaced the obnoxious “ screaming woman” ad with the joke ads. We now have a “ transparent magic show”, and a “dog jumps through hoops”, with no call to action. Why should I shop at JCP instead of Sears or Macey’s. Believe it or not, a lot of people do not know what a box with JCP above it means. In today’s economy, it’s a tough time to change your logo. I’ll bet some creative director thinks this would draw crowds rushing the doors anchious to buy your products. You don’t have to invent the wheel, only improve upon it.
I recently became aware that JC Penney announced that comedian Ellen Degeneres would be the company’s new spokesperson. I’m saddened, offended and bewildered as to why JC Penney would choose Ellen to represent them when, I would imagine, most of JC Penney’s customers are traditional families. In my opinion, JC Penney has made a poor decision to have Ellen DeGeneres represent their company and I choose to no longer shop at JC Penney. A new Kohl’s store is opening soon in my town and I will I take my business there. I also shop at several other retail stores online, so I really won’t miss shopping at JC Penney at all.
I have been going to jcp for my hair cut for a number of years… This complaint is in no way to be directed to my stylist,Sheri. As usual I called and made an appointment for a haircut, nothing else. The person who answered was poliet and asked if that was all, to confirm that she understood what my appointment needs. I arrived for my appointment, was walked to the front dest by Sheri (as usual) so we could discuss my next appointment. The woman behind the counter rang up the charges, Sheri asked Heather(Also very poliet) to change the charge to just a cut,
I was just reading on the internet that the Million Moms are asking JCP to drop Ellen as there spokesperson. If JCP does buckle under to there demands I for one will never step foot into your store again. Ellen has done so many good things for people and she is the perfect person to be a spokesman. Who gives a darn her sexual preference. I really feel that more people feel my way than the way the Million Moms feel. Stand up for what is right, not what a few frustrated women want.
You have taken Ellen Degenerate on as a spokesperson. She is openly GAY and offensive to the human race and to families and flaunts her Gay persona in the face of the American people and is not an example of what our children should be exposed to. Homosexuality is an abomination in God’s eyes. He destroyed some cities because of the same thing that you as an American company promotes. Shame on you. This is not a threat but a promise. I or no one in my household will ever be a customer of JC Penney’s again. No ifs, you’ve lost! The founder of your company would turn over in his grave if he knew what has become of his namesake.
I have been a loyal customer of JCPenny for many, many years. My complaint is not about your merchandise or service. It is about your current TV advertisement with all of the people “screaming” in a very obnoxious manner. This type of “promotion”?? is very annoying and should not be used if you want to attract or keep business. ALL of my friends agree that this is not the type of message that JCPenny has EVER before stooped to using. It sure will not attract new customers. I am a 60 year old babyboomer who has a great paying job. I am one of a thousand babyboomers who have money to spend.
I sent payment on my J.C. Penny account one week before the due date. I received a late payment fee bill in the mail. I called and complained, and was told that sometimes especially over the holidays, the mail can be delayed. That is by no means my fault! They refused to dismiss the late payment. My credit is perfect! I am never late with payments. I told them to cancel my card, and was told as you wish, your account is closed. I guess that 17.00 late fee was more important than losing a good paying customer with excellent credit.
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At the beginning of Nov 2011 I ordered for my daughter-inlaw a set of flatware 65 piece on sale from 199.00 marked down to 79.00. The set arrived on nov 16th ups. It was not even close to what I ordered. It was this cheep tin cheesy set different pattern.I went on line to check price this set sells for 39.00. I immediately called JCPenny. The woman I spoke to said we don’t have any of the set you ordered.I said so you just send what ever you want hoping I won’t know the difference and keep the set.
Bought a swim suit at JCPenney at North Shore Mall (Slidell, LA)and tried to return it on October 19, 2011. I paid Forty Two Dollars originally. It was purchased on my JCPenney card. I was told I should have returned on or before October 11, 2011, so I cannot credit it back to my JCPenney card, they would give me a credit to spend in the store only and I would get the sale price value. Well after giving me the card, I asked how much was the card value and was told Fifteen Dollars. I really got upset, and I refuse to accept it. While waiting for her manager…
I have been a jcpenney customer since about 1984..I love to shop there because of the products are good and I can find whatever I need there.However when it comes to paying my bill I am usually early with my payments.Sometimes I have been known to even pay more than the payment is.To my surprise I was penalized 20.00 because of paying my next months bill too soon.I was told on the phone that I had to wait until the bill came in and then submit it.I talked with a Rose Vincent and I told her I felt it was wrong to penalize me for being early with my payment.
I have always shopped JCPenney and trusted their products, till now. I bought eyeglass frames and lens at the local store in Jan 2011 and yesterday the frames came apart. Took them to the store thinking maybe a screw had come out, no such luck. The frame is broken and can not be fixed but they will sell me the same frame for 25% off. I asked about any problems with this type of frame before buying and was told they hold up very well. Guess they were wrong!! I am disappointed that they would not stand behind the product. Needless to say they will not get more of my money for any of their products in any of their stores.
My husband purchased me a set of JC Penney’s Cook’s Stainless Steel Copper Bottom cookware less than 2 years ago for my birthday. Yesterday after using the 5 quart cooking pan I noticed the copper bottom portion coming loose. I have cared for this cooking set and followed the seasoning and temperature settings carefully. I have owned copper bottom cookware for almost 30 years and never experienced this problem before. I not very happy with this product right now at all. Can this pan replaced at no cost to me?
Run with all your energy away from JC Penneys Optical. January 2011 I had an eye exam & purchased glasses. The glasses broke 3 times and the lenses would fall out for no reason daily. I told them I could not see well and the optomologist was very rude when she examined my eyes for a second time. I didn’t trust her, so I went to another doctor and they couldn’t believe the prescription I was given, they said it didn’t look anything like the prescription I needed. I went back and requested a refund and since I had been in with problems weekly through May they didn’t hesitate to give me a refund. The optomologist that examed by eyes said I was getting macular degenration and wouldn’t you know – I’m not. Don’t trust JC Penneys Optical!
Tags: (penneys optical, jcpenney optical complaints, jcpenneysoptical, jcpenney optical return policy, penneysoptical, jcpenneys glasses, penneys glasses, penneys glasses reviews)
On May 9 th i went back to my eye dr to see if the perscrption i gave JC Penneys was correct and it was not. I talk to a girl name Cassie and she said that i would need to get a new persecition and there would be no charge if it was sent in before the onth was over, which i did on May 9th. I drop it off that night and the lady there said she would send them in The next day May 10. I check back with Cassie on that day to see if that had been done. She said it was. When i stop in on May 12 i ask if they had hear anything about the new perscritions. They found the new perscription was still in the in the out file and was never sent in.
i cannot find anything to wear to church. i have always liked j.c.pennys, but i cannot find anything there to wear for dress or casual. i am a 63 year old lady and i wear a size 14. i like my shirts not long ,but below the knee and not an elastic waist. i like a skirt with a band and not the no band. (just a normal skirt would be great) the blouses are so thin that one can see through them. what happened to polyester and cotten that looks nice and doesn’t wrinkle? also please have a little more of the normal waist and not this below the waist slacks,capri’s etc. i don’t mind other people wearing these things, but please design a little more things for we who don’t like them with everything hanging out.
i have been a jcpenney customer for years and years and my family too. you have terrible service in our opinion, and your items you sent me were all the wrong fills and wrong sizes. i called and the jcpenney reresentatives i spoke to were very rude and very unhelpful. i have done business with you for ever. my charge account with you is so high and you want to charge me a 25.00 and a 35.00 late fee for your error. i will never ever purchase from you again, it appears you do not help your great customers nor do you care. i didnt get half the merchandise i ordered, and was charged for it anyway.
