John Deere Customer Service
Rated 1.44 of 5 Stars
Based on 66 Complaints

Contact John Deere Corporate

Toll free phone number: 309-765-8000

John Deere is a worldwide American based corporation that manufactures agricultural, construction, forestry, machine diesel engines, drive trains used in heavy equipment and personal lawn care use. It is publicly traded on NYSE:DE and revenues in 2013 were reported as 376 billion USD. There were 67,000 employees in 2013.

To reach customer service call 800-765-9588 or find contact information here. To write to CEO, Samuel R. Allen, you may address you envelop with John Deere HQ, One John Deere Place, Moline, IL 61265, USA. Corporate office phone number is 309-765-8000.

The Free World Headquarters in Moline, IL showcases the 177 year old history on 144 acres of land and is a free year round museum. Social presence is found on Facebook, Twitter, Instagram, LinkedIn and YouTube.


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John Deere Contact Information

Report complaints to corporate and get satisfaction

  • John Deere headquarters address

    • Moline, IL 61265
    • Moline
    • IL 61265
  • Company website

  • 1-800 phone number

    309-765-8000
  • Better Business Bureau rating

    A-
  • Customer service hours

    9am-5pm CST, Monday-Friday

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Top John Deere Complaints

Browse more than 66 reviews submitted so far

20

I Have nothing but bad experiences with the Meade in Abingdon Va. I bought my mowers 2 years ago and I have nothing but issues out of them and my z930m as been in shop more than I have used for the same reason over and over. most recently The frame broke and they were nothing short of hateful as usual. told me mower would be ready in one day guaranteed and then call me at 4:30 on Wednesday and say it will not be ready until Friday. I told them I had to have it for my customers on Thursday and rudely said they would stay and just put frame on and would leave it outside the locked gate when finished. didn't do anything to adjust deck NOTHING. Was suppose to fix other issues under warranty and didn't even order the parts and took mower back yesterday and now they tell me they didn't order parts it would be Friday before they got here so I am wasting my time and gas, along with the rude store mgr. And Mike the service advisor. The mower left outside the locked is unacceptable with key in it and anybody could have got on it and stole it. I bought these mowers like I said for the loaner program and supposedly service and I AM GETTING NONE of this. Something needs to be done about this!! This is only One situation of Many!! I have attached photos of the mower sitting outside the closed locked gate.
Chris Daniels
lawnwizard@yahoo.com
2767914828

20

Bearing failure in the shaft that connects the pulley to the lawn mower blade. I was told this was due to no grease and they were right. The reason why the grease is not getting to the bearings is the seals are still in the bearings. Originally from the factory there was no zerk fitting on the housing. Subsequential units I have bought are provided with a zerk fitting. Obviously this does no good if the seals are not removed from the bearing. The failures have been from no fault of my own the fault is yours. And also the four Breakaway bolts that hold it to the mower deck if it was not for that I could replace the bearings myself and reuse the housing clearly another design flaw. Or could it be this is intentional so I will have to buy more of these very expensive units? Howard Templeton glenoma Washington

20

Purchased a x390 lawn tractor a year or so ago from local dealer. Was looking for information on an adjustment I needed to make on the tractor and could not find my owners manual. Evidently it got thrown away with some other magazines. Ordered a new one from local dealer, he said it would be about ten days for it to get to him. The dealer called and said he had received manual so I could pick it up. When I arrived I was shocked to learn that the price of that manual was $52.00. I spent over $5000.00 for a lawn tractor and now you want $52.00 for a replacement manual. Very disappointed in John Deere for charging such a ridiculous price for basically a book that helps me operate a piece of equipment safely that is a necessity in my book. I wouldn't have said anything if my stupidity cost me 25 but 52 I think is unreasonable.
NOT happy with John Deere at the moment!

20

Purchased a 825 gator I use it on my farm. I bought it from Sunshine equipment. I had been in there shop at lease three times for the same problem. The last time they were supposed to put a new clutch in it. It worked for a few months . U cannot shifts it unless u stop turn off engine and start over. I am the only one that uses it and doesn’t leave my farm. It only has 176 hours on it.I am going to wait for a response from John Deere before I make a decision to what I am going to do. I have owned John Deere equipmentsll my life and never had a problem like this. Not happy at all. The

20

wated 2mounts to get mower fixed, thay told me that it was a bad carbater, the mower was less than a year old, told me that the carbaror was dirty, the fuel filter had not been changed, so my question is how did dirt get threw a 20 mycrn filter, fuel had been draned for winter, refilled. 450 dollars to replace parts that are not needed. took it home, checked three things fuel, air and ign, ign is where the problem was, removed top cover, found coil right loose bolts, set at .012, reasimbled engine, started engine and mowed, works good, Thay also told me because I had a extened warrnty the warrenty threw John deer was not valled, and because it was dirt in the carbor thay could not repair under WARRNTY, I find it to be a broblem not covered, dirt in cabtor how many people have you told that line to, I guess that you are the only shop. You can schew the custmer at will.How much more would it have cost to find the real problem, had my own shop for 30 years, I always made it right, mike sorry about the spelling

20

i just purchased a new john deere lawn tractor from home depot which is 25 miles from our home...it is a model e160 48" deck with a 24 hp engine...the price was just short of $2500.00.....they delivered the tractor on tuesday june 25th...when i arrived home from work i was pleased to see it sitting there ..couldnt wait to get on it and try it out....once i got closer to the tractor i could see that it was filthy and had some scratches and marrs on the back of it...so i decide to start it up ..the battery was completely dead...tried to charge it but it wouldnt even do that....very very upset at this point....i called the home depot to let them know about this...there was supposed to be a 15 point inspection done on this tractor...which he told me was done by kennfeld group..the key chain says "woodburn, indiana 260-632 4242 kennfeldgroup.com....couldnt have been any inspection done on this tractor!....the guy from home depot told me he would give me a new battery..but i would have to come there to get it...which was about a 50 mile round trip...so i had no choice but to go and get it.....this was a nightmare purchase......please let me know what john deere plans to do about this..i am very dissapointed!!!!!

20

June 7, 2019

Dear Samuel Allen, CEO and Customer Service Complaint Department:

My name is Will Chavez and I have been a loyal John Deere customer for over 25 years and I have continually upgraded my mowers over the years. Presently I have a John Deere Zero Turn 54 in Z655 riding mower which I purchased in 2012 but over the last four years have consistently had issues with the mower and it has been in for repair 4/2016,9/2017 and 5/2018 at JD Equipment (now Ag-Pro Hilliard, Ohio) but the belt keeps breaking.

This past weekend I pulled the deck out and was going to replace the belt again but I could plainly see why the belts keeps wearing and breaking. I am not a John Deere technician but I could clearly see that the rear pulley was not level with the other pulleys and it was welded in an awkward angle which was causing the belt to grind and break.

It is frustrating and upsetting that I have had the mower in for repair 3 times and each time they said I wouldn’t have any trouble with it and it would work for a short time and each time it was approximately $300.

It is apparent that the deck was defective from the beginning but it was not detected by any of the service technicians and I would have never known had I not taken the deck off myself. I have taken pictures to verify that the weld to this rear pulley is secure and intact without any signs of being cracked. The pulley causing the issues is slanted down (how it is welded) and not level with the other pulleys. This angle would not allow the belt to rotate evenly or level. It is not an issue of damage being done to the deck but it being defective and the weld being faulty.

I am requesting that the deck be repaired correctly or replaced at no expense to me since it was defective from the beginning. This is summer and again I don’t have access to my mower for the 1.5 acres that I mow and it is creating a hardship. John Deere needs to stand by their products and I am tired of taking it in and service just putting a band-aid on the problem and not fixing it correctly. Please contact me by June 14, 2019 at 614-890-2619 or osu76buckeyes@wowway.com to discuss how this can be resolved in a timely manner but if not, this will be elevated to a higher course of action so that I can use my mower.

Your response is urgently requested.

Will Chavez
7680 Lanetta Lane
Westerville, Ohio 43082

20

Yesterday I took my Stihl leaf blower in for repair because it wouldn’t start, service tech took one look at it & said it was flooded, he took it into the back & said all it needed was to be blowed out. I then took it home, used it one time, turned it off & again it wouldn’t start. Took it back to the service tech (Tom), again he says “it’s flooded again, apparently you don’t know how to start it”. I told him I’d been using this blower for almost 3 years & I knew how to start it. At this point he started with an attitude in front of customers in the store & co-workers. I was very shocked at his response to me! I told him if it was flooding, there had to be a reason & I wanted to find out the reason & have it fixed. At this point he says “I’m tired of talking to you, this conversation is over and get your ass out of here”! There was more to what he said in response to my questions, that were very rude & unprofessional. I will never step foot in a John Deere place again & will make sure all of my friends & relatives know what kind of treatment they can expect to receive from this place.

20

bought a jd tractor from lowes march of 2019 paperwork stated a free hat comes with sale!No word as of yet and no hat! Is there a problem with buying from lowes rather than dealer?

20

my 5075e has had one problem after the other since I bought it new. recently I had trouble with engine running rough. I was told the fuel lines were cracked and it was sucking air. cost to replace fuel lines was over $700.00 with 4.6 hours labor. this tractor less than 3 years old, kept in shed except for use, and has only 300 hours. you cant convince me that the fuel lines would rot and crack in that time. after that didn't fix the problem they decided to send the fuel injector in for inspection. they haven't got that back yet. injector pump was rebuilt last july, supposedly due to fuel contamination. this was $1200 to rebuild as they said it wasn't covered by warranty. I bought a john deere because it was supposed to be high quality and dependable. this my third jd tractor and my second commercial zero turn mower. I am very displeased. I need some relief of these cills.

60

I have recently purchased a 950m zero turn with a 3 bag system. a beautiful mower all around. However, the owners manual for the 3 bag system was not sent when delivered. so I called the dealer of course and its been a month or more now and still now Manual. I have texted again tonight requesting this simple manual. Still I get crap excuses. I have been a john deere fan forever and this time I went to another dealer instead. Never doin that again. I could talk about this aII night. Done with that. I just want my manual. Kinda crazy to be even sending this silly complaint.

20

Ibought a jd lawn tractor back on 3/19/2019 ,upon reg jd stated that they would send a free hat.I HAVE NOT RECEIVED AS YET! Is there a reason for not honoring ?

20

Already three weeks behind in planting corn in my area, and the hydraulic cylinder ( part # AA60585) on my John Deere 1790 planter busted. Local John Deere Dealer, Southeast Farm Equipment, Laurinburg, NC, tells me there is not a cylinder anywhere in the United States, and one will have to be made. This is causing me, as a dedicated John Deere equipment user, to start seriously looking at using Case International equipment. Please contact me as soon as possible to let me know what can be done.
Ronald Strickland
910.734.7781

20

Have D140 purchased April 16th 2018 had in for repair of loose steering 4/5 inches of free play , smith implements had the mower Jan 2nd to Feb 15th mower had 40 hours . complaint hood closes its hitting the dash cause isolator was missing,installed 2 isolators. noise and vibration correction: correction remover the two bad idler pulleys and installed two(2) new idler pulleys, / Steering Loose 4/5 inches free play,cause one washer was missing on steering gear plate ,repair loosen the mount blot install missing washer tighten bolt check steering, UNIT IS IN SHOP SINCE WED 5/1/19 callled service mgr about how repair was coming along 5/3 and he said hadn't looked at it and it will be 3 or 4 weeks before they can get to it, the washers and stud broke off and was resting on mower deck , sent the parts with the mower when it was picked up. this is the second time for this steering problem????????? mower deck had and still has vibration on mower deck, when i complained of vibration or mower blades out of balance cause blades ok two of the mower deck spindles had bad Bearings (around 40 Hours) correction the center spindle and R side spindle the bearings were bad installed 2 spindle , now back in shop for the Same reasons Steering and Deck Vibration MOWER HAS 94 HOURS ON IT ??????

40

People i know are going away from John Deere because of the cheap plastic that cracks on the hoods and other places..please make a more rugged product..ive always been a John Deere fan and hate to see a good reputation go to shit..

20

Sent riding John Deere mower in for service February 21, 2019 to local dealer, Lindsey Equipment, Ashley PA, After Lindsey Equipment kept the riding mower for 6 weeks, we called on the status of the mower. It was delivered back 4 days later and it appeared no yearly service had been done. It was returned with a cracked hood, flat tire, which I had stated to Lindsey to pleases fix the tire, the deck still had mud, grass, and debris clinging to it. It was not cleaned, which is part of the service. When attempting to start for the first use of the season, it took multiple attempts to start the mower. After getting it started and proceeding to mow the grass, the mower would suddenly stop. After multiple times trying to get the mower to start again, it ran for a few minutes and stalled again. All of this after I paid over $500 for the yearly service. I called Lindsey Equipment to pick it up again. Lindsey Equipment is claiming that all service had been done the first time. They are now asking me to pay half, $125.00, to replace the hood of the mower, which Lindsey Equipment cracked. How could a John Deere dealer be so negligent? I do not believe Lindsey Equipment serviced my mower at all and I believe Lindsey cracked the hood since it was not cracked when they picked up the mower. This dealer should not be allowed to sell or service John Deere products. Can anyone please help me to get this issue resolved?

20

I bought my mower from Erb Equipment in Belleville so I could deal with a local dealer and not Lowes or Home Depot. When the mower had about 7 hours on it the belt broke and had to send it in for service. Was told the problem was not under warranty. But I could buy a extended warranty for 300.00 and that would take care of the 247.00 bill that I was looking at and would also take care of my mower I think it was for 125 hours or 3 years. I then had the mower returned and the belt was so lose that I had to slowly engage the mower or the belt slip off. It also rattled like a old barn burner. I sent the mower in for the winter service with 18 hours on it. When it was returned after another 243.00 bill. I cut the yard 2 times and the belt broke again. it has now been in service for a week and still now mower. I will never buy another mower from Erb and or a John Deere. I feel that having to have this service 3 times in the first 18 hours is not fair and I got a lemon. Erb service is not what I expected and should have bought it at Lowes where I could have saved 200.00 on the purchase.

20

I bought a z245 about 6 years ago and the left transmission broke before I had 200 hours on the machine. Now the same transmission has broke again but it is going to cost me 1800 dollars to replace. It seems to me some type of discount should be applied could be applied since it is the same transmission I had repaired. I always thought that john deere was a step above everyone else but I guess I was wrong. I hate to say it but this will be the last Deere product I will ever buy.

20

Purchased D110 lawn mower on11/11/2016. Now has 57 hours usage. Nearest John Deere dealer 1 1/2 hour away. When doing first complete tune up the spark plug was immediately observed it was difficult to remove. The spark plug was never changed before. Machine was working fine. Just doing maintenance. Ice removed could not insert nrw spark plug and when trying to insert old plug back had the same problem which was that plug would not go in completely. Called parts and service a total of 4-5 times at different locations askiing help with plug insertion. Also had manual out. Had to ask a friend to take me and mower to Elmer, NJ to change plug. Received call following day where I was told that I needed a new cylendar and gasket head be because of damage to where the plug was inserted. I need to emphasize that this was the first time plug was to be changed.
I feel the D110 was damaged before I received it. My warranty expired 11/18. I feel it is unfair that I am being charged $678.48 to have this taken care of. (This includes plug and air filter &case too, one knob was missing a tooth and I tried to buy knob but was told I needed to buy whole case).
I feel it is unfair that I have to pay for parts. This is my second John Deere mower. I always buy quality products because companies stand by their products. Please review my situation. I feel I should not have the burden of paying for the parts that I believe occurred before my purchase even though my warranty expired 4-5 months ago.
Thank you for your time in this matter. Presently the mower is at Central Jersey Equipment at Elmer, NJ

60

i have had john deere lawn tractors for over 25 years, i just gave my d140 to my grandson and bought a new E 180 ,
and on my d 140 it had a mulch plug so my tow behind sweeper can pick up the mowed grass , now with my e 180 i find out they do not make a mulch plug and any kind of plug so i can pick up the grass as i mow, i have only had it 3 days and am very unhappy with that fact this is just wrong what am i supposed to do
unhappy customer after 5 john deeres please advise Rick Hubbard seattle wa 206 910 2535

40

When I purchased my TX Gator from Quality Equipment, Cameron NC. I knew what I was buying cash purchase. The salesman has a personality of a rock. He showed me the Gator. Didn't try to explain anything about it when we saw it. Told me about the tires because they put them on. Set up for delivery because I already had a tractor being serviced with them. No incentive to get New purchase or tractor delivered as a ...hey thanks for shopping here. I called them a week later to get my equipment. After delivery had issue with a seat. Contacted sales manager... Was willing to fix the problem. Settled on new seat covers. I had to pick them up.... Not willing to even try to get item to me. I went to pick them up and salesman says I have them here they are. Not even one question on how I liked my equipment. To me that is " I really don't care attitude." The Delivery of equipment, the employee was over the hill with going over everything. Had a answer for every question. He really cared that I liked and understood every thing. To me that is a John Deere employee who cares.
I will not be doing anything with that store again.
Patricia Slatton

20

Nothing runs like a DEERE until it don't. Read to the end because the list is LONG.
9560RT Transmission, next head gasket oil in water, next soot in water flush and repair EGR, next fan shaft sheaves and timing cover.
9560RT Head gasket oil in water, next soot in water flush and repair EGR, next fan sheaves.
9520RT soot in water flush and repair EGR. Just come up with transmission Fix if Fail gotta love that.
8360RT IVT rebuild
680 head gasket oil in water, next hydro, next soot in water to be fixed this summer.
Believe me this is the short list.
Tell me why I keep killing my self with this stuff. Every year we inspect at dealer and every year we have problems. A lot are covered under power guard but no one pays for the rental machines that I use to finish the job we started. I welcome you to talk with my dealer to confirm that our service is not the problem. Your product is. Now to get to the point that finally sent me over the edge. We had a small crack in a windshield, should be replaced. Simple you would think. They order one in, nope it can't come from Waterloo it comes from another state broke in several pieces. They order another, this one from California guess what its broke in several pieces. I live 1.5 hrs. away from Waterloo and you ship it from California!!! And then wonder why its broke. Now you are shipping one from Waterloo but will not be shipped until this coming Wednesday. We started ordering windshields on the 15th of March and we hope to get a windshield that is intact 20 days later. Please give me on thread of evidence that the way you handle some things makes any sense. Give my dealer a call KCN in Kanawha, Iowa. I don't know how they keep up and well as they do. Their shop needs revolving doors. I know this will fall on deaf ears but I've had enough in Iowa.
Kevin Jurgens

20

Customer service
I currently own a 450 J dozer, a 5085E utility tractor and various John Deere equipment. Owning a Polaris 6x6 I had intentions to purchase a 4x4 Polaris comparable to XUV835 ,not as nice a cab, but a larger engine and priced a few thousand dollars less than XUV835
No question ,a deciding factor in not buying the Polaris was being a satisfied John Deere customer. Issues with prolonged delay in front wheel engagement renders the vehicle impractical for muddy hills. I have not been satisfied with the response of your dealership James River Equipment in Amherst, Va. . Your involvement in resolving this problem would be appreciated.

A loyal customer:
Don Paul4

100

Customer service
I currently own a 450 J dozer, a 5085E utility tractor and various John Deere equipment. Owning a Polaris 6x6 I had intentions to purchase a 4x4 Polaris comparable to XUV835 ,not as nice a cab, but a larger engine and priced a few thousand dollars less than XUV835
No question ,a deciding factor in not buying the Polaris was being a satisfied John Deere customer. Issues with prolonged delay in front wheel engagement renders this vehicle impractical for muddy hills. I have not been satisfied with the response of your dealership James River Equipment in Amherst, Va. . Your involvement in resolving this problem would be appreciated.

A loyal customer:
Don Paul

20

We run a ranch and have always used jd equipment. We have bailers ,Swathers and tractors. We pay big money for quality American equipment . Recently I broke a hub on our 7510 tractor, so I call the dealership with part numbers for the hub and wheel studs. And would you believe that the only hub available for our American made green tractor is in Germany? I’m wishing we still had our good old Belarus tractors, then I wouldn’t feel so bad about not finding parts here in the USA. But no I have to be broke down over a week and pay out the ass for extra shipping to get a part for my American( supposedly) made tractor. Shouldn’t the Germans have to wait for parts and not me? I called the complaint department and was very civil, i was told that it just happens that way. So wrong, not happy with jd service

20

yesterday, 2/22 I bought a ohn Deere 42 inch zero turn mower from home depot. the delivery men unloaded the mower in the street, pushed the mower into my yard, had me sign a form and they drove away. the mower won't move. I have read
the poorly written, poorly pictured section ten times in the manual that came with the mower and I cannot find the understandable (moving machine by hand) method of putting the mower back in drive. if the mower is as poor cutting grass as it is poorly delivered to the customer then this will be my last anything made from your company!
p s. the manual looks like it was written a thousand years ago and reproduced a thousand times before I got it. you can"t even deliver a decent looking manual! and secondly you claim the customer can call on sat. and get help. bullshit. try it.

joseph cael 352-625-4990

20

Bought a real lemon snow blower tractor. Nothing but problems from day one. Returned to service a dozen times . North Country tractor of Dover worst service.

20

I need to know how to get a complaint form for a 2018 john deere Gator 835m

20

Your continuing steadfast support of the Tucker Carlson program on the Fox so-called news station while most of the sponsors of the white nationalist's hate fest have already done the morally right thing and departed the sinking ship, is absolutely disgusting and shameful. You have already lost me as a customer forever, and I will continue to discourage everyone I know to never use any of your products because of your continuing disgraceful conduct. I honestly believe that the longer you remain a sponsor of this outright bigot, the more money your morally bankrupt company will deservedly lose. Well at least you'll still have the support of the Ku Klux Klan, the American Nazi Party, rightwing militia groups, and racists and hatemongers everywhere. CONGRAGULATIOINS SCUMBAGS!

20

Dears Sirs
I am an Italian mum who would like to buy , in base of prices basic, terms of delivery, and techical device instruction one GARDEN MOWER for my mother, who actually is 72 years old and next year will be 73 years old, for XMAS .Ù

Yesterday : Monday 12th November I went to AGRIBRIANZA CIONCOREZZO MONZA BRIANZA LOMBARDIA ITALY to see the device but.....

the customer service peolple told me that there aren't any kind of MOWER DEVICES ......????

WHERE I CAN FIND THIS PRODUCT?
WHICH IS THE PRICE?
WHERE ARE THE CONDITIONS OF PAYMENTS?
AND TERMS OF DELIVERIES?

DEADLINE 12 DECEMBER 2018LOCTION MY MOTHER 'S HOUSE

DEVICE LIGHT
GREEN
FOR OLD PEOPLE

IMPORTANT IT WILL BE A SURPRISE

THX ALOT
SIMONA LAURA FUMAGALLI
MUM FOR 3
AND FUMAGALLI GRAZIANO G. EX AREA MANAGER JOHN DEERE ITALY

20

I bought my john Deere mower thru American rental (Martinsville Indiana) and 3 weeks ago was informed that there was a recall on transmission parts. 2 weeks ago I had it picked up by American rental to be serviced by John Deere. I was told my tractor was the only tractor brought in from that store. I called today to check on the status of the tractor. The store manager called John Deere and relayed to me that they weren't sure when it would be fixed. Its been 2 weeks now and I have no tractor. I not only use my tractor to mow, but we use it to haul wood as well and we use a fireplace for heat.
Can someone tell me the status of my tractor and why it is taking so long? The American Rental manager stated that John Deere would TRY to have it done by next week, but there was no guarantee, then it has to be shipped back to the store, then to me. What the heck? TERRIBLE customer service here on both stores. Not sure if its John Deere or American Rental, but if I had known it would take this long to repair it, I would have said forget it. I bought the tractor because I USE IT. TERRIBLE CUSTOMER SERVICE. I would like someone to call me about this. 765-318-5998. I am also calling corporate office as well

20

My complaint is with Ag-Pro in Conyers, Georgia. I believe they represent John Deere. I took my Scotts lawnmower in for repair. I explained that the mower would cut out when climbing a bank or slight incline. Ag-Pro kept the mower for six weeks, supposedly diagnosed the problem and charged me $539.10 and said the mower was repaired. When I got the mower home I discovered that I still had the same problem that I had to begin with. Ag-Pro said to bring the mower back and they would check it out. A few days later they told me that I need a new transmission and that it would be an additional $1400.00 to repair. That would have been ok if they had diagnosed the problem correctly in the first place. I believe they did $539.10 worth of unnecessary work and called it repaired. I do not believe they are competent to work on a mower if they cannot diagnose a problem with the information I provided them in the beginning. I would expect a competent mechanic to check the transmission when told that the mower could not climb a bank or slight incline. Just want you to know what kind of business they run.

Martin L. Penn

20

WORSE PLACE I HAVE EVER BOUGHT FROM REGARDING SERVICE AND PRODUCT. THE OWNERS ARE THE WORSE HUMAN BEINGS I HAVE EVER KNOWN REGARDING THEIR TREATMENT OF CUSTOMERS AND EMPLOYEES. JOHN DEERE NEEDS TO SET UP A NEW DEALER.

20

I purchased a 110 riding mower a few years back and the engine literally blew up (Pieces of metal flew) last summer. The mower had only 112 hours of use and had just previously (4 weeks earlier) had undergone the 100 hour service. I wrote to you folks last summer and received absolutely zero response. Russ Moreau "Nothing dies like a Deere!"

20

I purchased a New John Deere D140 riding mower and a 1 year extended June 2014. Before purchasing the John Deere I had a small 38" 18 hp Troy Built that cut my lawn for 12 years. I live in Clarkston, Michigan and only mow June-September. 115 service hours are on this mower. June 2016, the mower starts moving slower and making noises upon take-off. Mower pickup by authorized John Deere servicer. 3 weeks later servicer said nothing is wrong return mower. May 2018, mower stops moving and John Deere servicer picks up mower June 06, 2018. Servicer still has mower October 05, 2018. 10/04/2018, I contact servicer who informs me it needs a transmission. Costs $1,100.00. John Deere offers to pay $264.00 and I pay $900.00. I've paid $50.00 per week ($800.00) for someone else to mow my lawn. 10/05/2015, John Deere-Supervisor (Ally) says Territory-Manager may/may not return my call and that means decision is final. How is this FAIR? My mower was parked in our 3 car garage after each use. Servicers has left my mower outside exposed to weather since June 06, 2018. Mower should last a life time not 12 months. Please don't allow this story to End This Way. Jesse Lawson (248-760-2647), 7825 Old Forest Drive, Clarkston, Michigan 48348.

20

My complaint is not with the product, yet the lack of sales support, specifically from the Land Pro NY dealer in Macedon, NY. I have purchased tractors and gators before, and was looking at a new Gator and it was difficult to get a response. As asked, I sent pictures of my Gator for a trade-in, and no response, other than they will look into it, that was weeks ago. This is not untypical from this dealership as previously experienced, as well as comments from others. I contacted Land Pro central via their online request forms, and no response. As a minimum, if not interested, a response should be provided. The last time I checked, the Gator I was interested in is still in the lot. With the existence of many competitors, I would assume sales would be very responsive, but it almost seems like they are doing the public a favor for selling equipment. At one point I purchased a Kubota tractor, not due to any better Quality, just the fact the dealer showed interest in selling their product.

20

Took mower in for repairs Estimated to be $950.00 so decided to buy a new one but was charged $50.24 dollars for What? Taking business somewhere else!

20

New z535m z trak residential zero turn radius mower on 05-04-18. I got the 48 a mulchcontrol attachment $160.00. If you mow the grass at 2 1/2 it works good. I like to mow my grass at 3 1/4. When I use the mulching at this height there is no suction to lift the grass and a lot of grass is missed and yard looks bad after I am done. I went to the JD where I bought the mower talked to service person they said no one has ever complained to them about this and just blew me off. I took off the mulching kit and mowed with just the regular blades at 3 1/4 and yard looked great. We are not happy with the service we receive at JD in Lancaster Oh. To shorten this some when we first got the mower it was a lemon, They had to order a new mower. This one is better except I am having problem with the mulching blades not cutting my grass. I am having a hard time believing that no one else has had a problem with this. I checked a lot of other mowers but went with JD because of their dependability. I'm not a very happy customer at this point. PLEASE HELP I Can be reached by email or call 740-438-1248

80

John Deere....I am a JD customer for many years and currently own a Util Tractor 5525 and a 2018 4 x 2 TX Gator 1MD4x2XDEJM131517. I bought this Gator a month or so ago and traded in a 2006 TX. My concern is with the throttle. Since I took delivery from dealer in Brunswick. ME one cannot get the throttle to SMOOTHLY accelerate the machine. It is very touchy and difficult to move the machine without sudden response. This is a problem as with this sudden response someone is going to get hurt. I have doubled the small linkage springs that accomplished nothing more than increase the throttle pressure. Can you tell me how to fix as dealer is not sympathic…"says it is normal". Can you help?

20

I ordered a Gator back in May was told it would be in in 1 to 6 weeks , that has been changed from the end of June till August 15th, and today I had another message on my phone saying it’s now September 7th. You have got to be kidding 16 weeks it takes John Deere to get a gator. Totally unacceptable I cannot believe farmers accept this from this kind of company I really don’t know how your going to stay in business doing things like this.i canceld my order today. Gerrell

20

West End/Danbury Power Equipment New Milford Ct. 6 weeks before my 2210 loader was scheduled for pickup and repair. Unacceptable. Called Stanton Equipment in Cannan Ct. had my machine back in 3 days. I own 3 John Deere machines mostly likely will be my last ones since I now have to travel one hour for service.

60

I had an issue with the hydraulic selective control valve,which was found to be defective and not operating properly on July 1,2018. I reported the defective control valve to ag-pro companies,Ocala, Florida on July 2,2018. My John Deere 4052M was picked up by Ag Pro Company on July 3,2018. I received a call on or about July 9,2018 from Ag Pro of Ocala. The service manager indicated they had found metal shavings in the hydraulic system and the cause was due to the fact that the transmission gears where too soft and had to be replaced.. This was the exact same issue that was discovered by Ag Pro of Ocala on or about mid May 2017.
I was advised by Ag Pro of Ocala that my John Deere 4052M had been repaired and was returned to my dwelling on July 17,2018 . I did pay a fee of $300 for transporting to and from my home to Ag Pro Company of Ocala.
I attempted to use my John Deere 4052M on July 18,2018 and found my tractor jumped out of gear,would not operate either forward or in reverse and the four wheel drive did not operate. Also I found wiring harness just hanging and not properly secured to the tractor frame as designed to be installed.
My John Deere 4052 M was pickup by Ag Pro of Ocala on July 19,2018. The Ag Pro driver was only able to operate my tractor in the crawler gear at 2600 rpm in order to achieve a speed of .03 MPH. Also while the driver was attempting to drive my tractor in any other forward gear the tractor made a grinding noise.

20

I had an issue with the hydraulic selective control valve,which was found to be defective and not operating properly on July 1,2018. I reported the defective control valve to ag-pro companies,Ocala, Florida on July 2,2018. My John Deere 4052M was picked up by Ag Pro Company on July 3,2018. I received a call on or about July 9,2018 from Ag Pro of Ocala. The service manager indicated they had found metal shavings in the hydraulic system and the cause was due to the fact that the transmission gears where too soft and had to be replaced.. This was the exact same issue that was discovered by Ag Pro of Ocala on or about mid May 2017.
I was advised by Ag Pro of Ocala that my John Deere 4052M had been repaired and was returned to my dwelling on July 17,2018 . I did pay a fee of $300 for transporting to and from my home to Ag Pro Company of Ocala.
I attempted to use my John Deere 4052M on July 18,2018 and found my tractor jumped out of gear,would not operate either forward or in reverse and the four wheel drive did not operate. Also I found wiring harness just hanging and not properly secured to the tractor frame as designed to be installed.
My John Deere 4052 M was pickup by Ag Pro of Ocala on July 19,2018. The Ag Pro driver was only able to operate my tractor in the crawler gear at 2600 rpm in order to achieve a speed of .03 MPH. Also while the driver was attempting to drive my tractor in any other forward gear the tractor made a grinding noise.

20

I purchased an Ariens self-propelled lawn mower in May 2017 from the John Deere Brandon Dealership. I had never used the side discharge feature of this, or any mower, until this year. I realized that I was missing a part to cover the hole once the side discharge cover is removed. I visited the representative who sold me the mower and I asked him about the missing part. He said his shop didn't have the part. I asked him to contact the previous owner to see if they had the part. I don't know if that was ever done, but when I revisited the rep., he told me the previous owner did not have the part. I asked the rep. if he would give me the part as I felt it should have been part of the original purchase. It is listed in the manual as part of the items to be included, not an optional part. He told me he was not willing to give me this part and I could purchase it at a cost of $40.00 plus taxes. I am totally upset about this as I feel they have sold me an unsafe and incomplete product. I strongly feel that I should be given this part at no extra cost to me. It is very unsafe to operate the unit without a cover on that huge hole. Debris spits up in areas less grassy.

20

We have two 1910 three tank air seeder carts with section control one 2014 with 12000 acres and one 2015 with 7000 acres. The higher acre cart needed two new meter housings and the other cart needed one. We have had a few John deare air seeders in the past with as many as 70,000 acers. We have never needed to change out a Meyer housing before. Our thoughts are the material used to make the newer meter housing must be inferior to what was being used in the past. JD doesn’t seem to think it’s there problem. Although now they are starting to make a stainless steel housing. Which is not available for sectional control at this time. We did find a company that makes one so that’s what we used to replace the corroded ones with. We believe that John Deere knows this a problem and choose not to help with the repair. This alone has cost about $2 per acer. And hours of labor

20

we went to the John Deere store in Adrian, Missouri today. We walked through the door and a woman was sitting at the desk right inside the door. She never once acknowledged us. Never even looked toward the door when we walked in. We were in there about 15 minutes and she never even asked if we needed anything or looked in our direction. We walked right by her when we decided to go ahead and leave. She never looked at us when we passed her. I have NEVER been to ANY kind of establishment that I felt so disrespected. How can someone in that type of position just flat out ignore us. I was in total shock as to how rude that was to us. I do believe she needs to be put in the back room where she isn't suppose to deal with customers.

20

My son has GT235( 2002). It came with the house he purchased....I (his father ) have had 4 john deer tractors and currently own a 455 diesel His problem, which is my problem in the BM21341 front blade attachment kit....he installed it last year and this year the (looking at the tractor from the front) the D bearing that fits into the front left frame is lost.It is part of the connection system....I have spent 2 weeks on line looking for it and no one seems to have an answer , besides buy a new kit ...I find it hard to believe that someone can't find this part and sell it to me....I have owned John Deere tractors for 30 years and have always been able to find, buy replacement parts.....I would appreciate any help in finding this part for me ...
thank you Joseph Tangney
tallrider2@yahoo.com
8457836675

20

I have already wrote a complaint about my D130. Now I would like to address its customer service people who are rude at best. In several calls placed and given several different complaint numbers, to date I have received three callbacks with absolutely no resolvement of any of my issues with JD. The last call came just the other day. I missed the call by literally ten minutes. When I called back I was told rep left for the day. Just another game JD loves to play with customers. Stay away from John Deere with any purchase, trust me you will much happier with any other brand except John Deere and its nonexistent customer service people who simply blame everybody else. 11/24/2017

20

I bought a John Deere Model 4100 tractor in 2001; it worked well until November of 2015. The HST began slipping and it was very difficult to move the vehicle. The Hobbs meter at that time was 122.2 hours (very low time for a tractor of this age). A subsequent tear down and inspection revealed that water had leaked into the hydraulic system from the top of the transmission area through a leaking seal. This should never have happened - an obvious manufacturer's defect. The repair bill was $1500(!)
Obviously the warranty had expired, but this problem is a design flaw and a reputable company should stand behind their products. I have complained multiple times to local and regional John Deere representatives to no avail. All I am requesting is reasonable compensation for this repair, which should never have been necessary.

20

JD tractor 2520
Part # LVU803113
Dealer: Ramsey Waite, Eugene OR
Start date: 13 October 2017
Delivered tractor to dealer 13 October. Estimated 3-4 days shipping on parts for repair of transmission/forward drive on this 4WD tractor. Call to dealer 31 October: needed part on back order with no estimated date. Call to 800-537-8233 customer service: not able to assist with distribution problem. Instructed to work with dealer. 9 November: dealer has part on back order, no info from distributors on estimated arrival. Call to JD customer service: facts repeated. Unable to offer suggestions. NOT HAPPY.

20

Customer care, the delivery of my tractor in poor condition scratched up chipped paint service never returns calls, lack of quality care of customer no turning back know I’m just wishing I would’ve bought another Kubota this is my very first John Deere tractor and the service and customer care is terrible

20

BOUGHT NEW JD RIDING MOWER THIS YEAR - HAD FLAT TIRE BEFORE I EVEN DROVE IT - P O O R QUALITY TIRE RUINED
I CALLED , EMAILED BOTH DEALER AND JOH DEERE WEBSITE NO ONE RETURNED MY CALL OR RESPONDED TO EMAIL

SO FAR IVE TOLD ABOUT 100 PEOPLE ABOUT THIS = MOST ARE YOUR POTENTIAL CUSTOMERS , BY NEXT SEASON I WILL
HAVE TOLD THAT MANY MORE JOHN DEERE USED TO HAVE SUCH A GOOD REPUTATION AND GOOD QUALITY

20

I bought a John Deere D-130 Series riding lawn mower on June, 2017 from Lowes. Four months later the mower would not restart after using it more than 30 minutes. Lowes would not take the mower back due to their 90 day return policy. Contacted John Deere what a joke, terrible customer service, no help at all. I was told that I would have to pay $150-$200 to have my mower pick-up and sent to a repair shop. I am extremely upset with their repair process (money hungry). Why should I pay $200 for a new mower repair after I just paid $2100 to purchase it. What I thought was a quality John Deere Mower is nothing but garbage, they are clearly not the John Deere from the past..So much for honesty and selling a quality made American Product. SHAME ON YOU JOHN DEERE and Lowes!!!!!!!!!!!!!!!!!

80

i own a 345 1996 with a kawasaki 18 horsepower engine,liquid cooled..the complaint i have is why in the world would kawasaki,put a plastic cam gear on a cam,are they running into finnancial problems, or want bigger profits......but anyways was their a recall and why was.nt i notified about this.,,,,,,,the tractor would"ve been great, excellant if it wasnt for this, should i buy another john deere or something else,now i"am a little hesitant,,,,,,and kawasaki has a great reputation i"ve always thought,,,,,,,products are very expensive,, so they should out last the reall older ones ,,you would think ,,, but that is not case here or with,, anything else,,,,,,,,,,,i"am buying.....so i"am hoping you can help me out in a good direction,like i said before great little tractor if it was"nt for the cam gear....THANK YOU, NICK SLIGER

20

i had to replace the front window (upper) in a75G excavator, and was shocked when the dealership in Sudbury Ontario told me it was going to cost 930.00 to replace it . I was told by the salesman that it was that expensive because the window included the frame as well. so i ordered the window , and when it arrive it was just the glass and no frame. This is ridiculous, I now have to pay a glass installer to put the glass in the frame for 150.00. This is no joke that the front window costs 1080. This is a complete abuse of your customers. The price for a piece of glass for John Deere is not affordable. never again will I deal with any deere product with curved glass, that really does nothing for the operator.

20

I bought a 5085e John Deere I only have one major complaint. There should not be a one key fits all tractors for the past 10 years on agricultural tractors. I was gone from home and a guy delivered hay to my house without me knowing. He had a key from his 5075m. The door was locked on my cab, but that didn't stop him.

He used it and messed up my tractor. I am extremely disappointed in this company, and the man that used my tractor without my permission. You need to fix this issue! I am sure I'm not the only person to complain about this major issue. This would have never happened if john deere were to make a certain key per tractor, or intelligent enough to know that this would eventually occur.

40

I recently had a coupler for the hydrostatic drive repaired on my 9500 John Deere combine. When I got my bill the labor charge was $3365. I normally do most all the work on my equipment. But I am a High School FFA Advisor and with the timing of the breakdown and having to take my students to the FFA National convention, I decided to let my local John Deere Dealership, Tennessee tractor in Martin, Tennessee do the repair work. When I got my bill and the labor charge was $3365, I was astonished to say the least. Is this the normal charge in labor cost for repairing a coupler for a hydrostaic drive on a 1996 John Deere 9500 combine? Just still in shock.

40

I have a John Deere Dealer that has a personal grudge against me, that cost me money this harvest when he took a combine away from me that I had made a deal to rent from another dealer. Ken Wheeler is the overall manager of Front Line Ag Solutions, and used his power from that position to take a combine away from me. I called a Deere customer service complaint number and told my story to them, and they had a guy from Billings Montana by the name of John, that called and listened to my complaint. He then talked to Ken Wheeler and called me back and said I needed to talk to Ken and resolve this myself as Ken is very approachable and a wonderful guy to do business with. Needless to say I am not happy with how he handled my complaint.

40

I took my John Deere 5045D tractor for the last 3 months to get repaired. I complaint about diesel because it taking so much diesel. For 1 hour of running it's burning almost 6 liters, so work performance is good, but it has failed in diesel. How can I get this fixed and let the product team know it needs to be fixed?

40

Purchased a John Deere D105 in 2014, the first time mower was used had to return to dealer ship to have blades replaced and deck adjusted. Then in spring of 2015 had to have transmission replaced then 2 weeks later mower returned to dealership to have a spring placed on the transmission that was not correctly installed. Now 2016 back to dealership at first they said it was the transmission belt, which wanted $ 202.00 to replace transmission belt then the dealership turns around and says it is the transmission again and want us to split difference with them which is $425.00. In 3 years the mower has had to be repaired every year from the beginning of ownership. John Deere customer service apparently does not stand behind its equipment. This is really terrible and I want to contact them and find out how to request a formal refund!

40

I have a 300x I have replaced the belt 6 times in 200 hrs. Took it to dealer they replaced all the towers and new belt. $500.00 later and less than a year belt broke again at $70.00 per belt I can,t afford your machine. I have one john deere tractor, two mowers and this one I wouldn't wish on anyone.

40

The front idler pulley and the pulley on the electric clutch disintegrated and had to be replaced at considerable cost (10% of the cost of my z910 ). John Deere mechanics at es Volker (Alexandria, LA said they had never seen anything comparable. l wonder if you have experienced a similar circumstance? Please contact me to resolve this complaint, thank you.

20

My brother and I are beginning farmers and purchased a John Deere 8360R tractor with 300 hours. We've had nothing but problems with it and have spent more money on repairs than what are payments are. One things gets fixed and two more issues arise. The exhaust won't burn off automatically so once a day the tractor goes into limp mode and that ends your day early! We've had many technicians look it over and no solution yet. The steering is also not right. They say it's correct to John Deere standards but it don't steer right. There are times driving down the highway you can't turn into a driveway which then becomes a safety issue. This has been a very poor experience for us buying our first tractor and we wanted to warn other folks too.

60

I am contacting you in hopes for some help & closure on a issue I am having with a specific home depot store. My mother purchased a new John Deere mower last fall from the Home Depot in Council Bluffs Ia. the mower was suppose to come with a 2 year warranty. Well in October we had some issues with the mower & took it to our local John Deere dealer. After looking into it the dealer told us according to the vin number on the mower that the mower is a 2012 model & the warranty expired on May 15. At that point we had only owned the mower for 8 months. Also according to John Deere it has her listed as the second owner which is why the warranty has expired. We purchased this mower thinking we were getting a new model mower with warranty & in turn did not receive that. I am including pictures of our receipts & a copy of the ownership & warranty information from John Deere. We would like to rectify this situation as quickly as possible. We would like to return this mower in exchange for a new one.

60

I have john deere garden tractor x540 with a 48" mower deck. I have replaced the double pulley arm part number am137197 three times due to the bearings being burned out in 6 years. These are sealed bearings. What a bad design with no grease fittings. John deere had better make a change to correct this problem.

40

A better choice is always the best option for our success and John Deere gave us perfect engines for our newly formed construction company. It provides equipment's, tools and engines for industries like construction,forestry,residential,agriculture, landscaping & grounds care and turf care equipment's and is spread over North America, Asia, Central & South America, Australia & New Zealand, Europe and Middle East. It also has distributors for Power systems and forestry. The popular products are Gator utility vehicles,tractors,riding mowers, planting & seeding equipment's.

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