KFC Complaints Continued... (Page 8)
1310+ reviews added so far. Upset? Call KFC corporate: 1-800-225-5532This is one of the worst kFC I have ever been in, I have been here several times and every time It pretty filthy. I ask the manager today, why does the restaurant look like this? She said okay and that’s all she said, she couldn’t speak English very, after waiting 25 minutes for my meal no one ever clean it up. I know this isn’t KFC standard, I eat at KFC very often. Please make a change for the better. The restaurant is located at:11751 Beltsville Drive, Beltsville MD
20705
Thanks Richard Felder
Asked for boneless feast as I got little kids came home gave me greasy chicken on a bone which was no good for my young kids the grease in the bottom of the buckets was disgusting u need a better cook full of grease outside under cooked inside better of going Iceland buying there chicken pieces than this crap ur company are serving up where’s the pride in what u cook change the manager there change cook my money wasted as I can’t even pick the chicken off the bone for my kids as so under cooked this place needs shutting down and u as a company need to look at what being served
I went to store in Kanawha city wv and ordered my meal. I witnessed an employee eating while doing orders on front line. Also witnessed employees arguing slamming and banging because wrong orders went out drive thru. I approached the manager angel and tried to discuss this matter her response I was in the bathroom there is nothing I can do. I work at CAMC memorial as a nurse and customer service is a must in our hospital. If I would reply as such as a nurse to such behaviors I would be dismissed. The health department needs to be aware of employees eating while serving food. My ticket number is 3075. I am very disappointed in the service and behaviors I witnessed. I would hope this behavior will be addressed.
Approx. 3 months ago spent over $50 and two fill up wings were missing. Contacted store and they said next visit they would replace for free. Went to store about 6 wks. later and they honored their promise to replace them and when I got home again NO wings. Discouraging. Went to store tonight and received but also paid for two 10 piece wings again. When I got home after spending over $60 missing my chicken strip dinner and extra potatoes. I called store and they put the phone down and left me on hold for 20 + minutes. Customer service at this store is poor. Will never return again.
We have just been to order out tea ya 21:04 they refused to serve us saying they shut at 21:00 even though it says on the door it shuts at 22:00, there was 3 tables still eating there food! I have had a very stressful day with my father passing away! And I can’t even go to my local food place on the way home from the hospital! Absolute disgrace and I will be taking this complaint further if nothing is done!
After our latest visit to your restaurant we were very disappointed with our meal. The chicken seemed very dry as if it had been sitting there for a while. The hot wings had way to much seasoning on. All in all our meal was way below the standard we usually always get we eat kfc
After our latest visit to your restaurant we were very disappointed with our meal. The chicken seemed very dry as if it had been sitting there for a while. The hot wings had way to much seasoning on. All in all our meal was way below the standard we usually always get we eat kfc
After our latest visit to your restaurant we were very disappointed with our meal. The chicken seemed very dry as if it had been sitting there for a while. The hot wings had way to much seasoning on. All in all our meal was way below the standard we usually always get we eat kfc
I believe this store is giving out old food on their to go orders. The last 2 times I took food to go, the biscuits, potato wedges and the biscuit were inedible ( I live 1.8 miles away), but when I eat in the location, the food is always fabulous and fresh. Yesterday was the last time I will go to the store on 1035 Dunlawton Ave in Port Orange Florida. #J718274. I am sure you have had the experience, at least once, of being utterly disgusted with your food when you ordered take out. KFC has always been a treat for my family, so on that note, I regret to say, but I will, it is time to find a new chicken place. So long, farewell KFC. Pam Konieczki
Had a three piece dinner take out Opening dinner found one leg and two thighs. It was the smallest chicken I have ever had at a kfc The biscuit was small also There is no way they are using kfc chicken I’m 69 years old and like kfc Service was nice food was not will not be coming back restaurant #D9470002
Order 2 5 dollars fill up chicken sandwich meals and received 2peice chicken box with mash potatoe for sides. Try to contact the store for 45 minutes phone off the hook.
New Online Order # 34894681 - KFC
KFC ordered online. Delivered KFC is not fresh. Not taste like KFC.
Looks like they have used old chicken.
This time KFC was really bad taste.
When called for KFC call center for complaint.
They are not listing to me.
We have eaten a few pieces and remain just wasted.
From today onward. We are not going to order or eat KFC.
The KFC in Hillview, KY is always out of something. My husband and I was going there every 3 or 4 weeks but I decided we will not be going back. Anytime we visit this restaurant they are out of biscuits or coleslaw or they have a 20 minute wait on chicken. Its ridiculous! ALSO they never have there outside lights on.
Dear Customer Service, I can’t believe that the store on 154th & the Palmetto Expressway; #1) doesn’t care about their customers and are rude. #2) they don’t have any cocked chicken. The supervisor/manager tells my wife who’s ordered an 8-piece grilled box ... “mam we’re out of breast and most children” we’ll have to cook more if you want it - she says. Again, we ordered an 8-piece (grilled - beautiful we’re on the Keto Diet) and she charged us full price for 6 drums and 2 thighs. This is the 4th or 5th time this store does the same. Today was extra special because of the rude tone in which the supervisor/manager (blonde heavey set lady) speaks to us and other customers.
We love KFC chicken but if this is the way they are going to treat us - we will have to switch to Boston Market.
Regards, Ivan
I went to the KFC in neitherfield Nottingham and the store was distrusting looked like it hadn’t been cleaned In days bins over flowing mess everywhere I took my daughter and left my daughter was upset and went mad but I wasn’t going to eat from somewere in them conditions something needs to be done feel like sending the pictures to the local paper to show KFC high standards. and as you can see the store is empty so no excuse
I came to kfc as last option due to the Wales game cardiff is packed. My food was cold, the chips were huge so there was not many, I order 3 tangos and there was only half drink in the due to how much ice u put in there, the women on the till takes too many order and cannot keep up with them, I’ve never been so appalled with someone’s attitude
I rate your food at most of your KFC as very poor.
I purchase 10 pc chicken and fixing, and when I got home the chicken was cold and short of pc's and to pay that amt of money 20 bucks plus tax, and since I was miles away from where I purchase was made I just desided it wasn't worth the drive back to make my complaint, but KFC is gone to hell in a basket over the years from the 70's and 80's and been sold so many times to corp. who don't give a crap about quality, and chicken is being reduced in size. and it a rip off. just check the comments made on line about KFC, they need the to reduce their prices and get bigger chicken pc's like it was in the 70's and 80's. and if they did they would have so much business coming their way, I know this by working in a kfc when I was a teenager. in the 60's AND I WILL NEVER TAKE ANOTHER CHANCE GETTING CHICKEN FROM THERE AGAIN, WILL GO TO ELSE WHERE, AND CHEAPER
We started our journey for our meal at 6.30 pm on Thursday 15th November 2018 from KFC at sprotborough in Doncaster.
We asked for a boneless bucket, he said do you want 6 or 10 pieces we asked for 10. We reiterated that this was a boneless bucket and his reply was yes we asked again is this bonless and it was confirmed it was. The trainee asked for assistance from another team member who also clarified our order. When we got the order home we found it was chicken on the bone. We contacted the shop and spoke to the assistant called Victoria she apologised and said if you come back they would rectify our order. I asked for the money back and she said no but offered us a larger meal. We didn’t want more food and declined this and she then said they would just replace the original order. After considering this I then telephoned the store again and spoke to Chloe, t accepted that mistakes can happen and we would return the meal and accept the offer of a larger boneless meal, 18 pieces to be precise, for our inconvience. Chloe told me that someone would take my name and telephone number so that someone of seniority would speak to me about the mix up of our meal. No one did this. when we picked the meal up we told we had been given extra fry’s and sides along with an additional bottle of pop as an apology. On returning home and opening our meal we found there were no extra fry’s, we did have an additional small gravy but to my dismay only 8 pieces of chicken and not the eighteen as promised. I was quite happy to accept that mistakes can happen especially if you are training but I have to say that I find the situation tonight totally unacceptable. I have paid £24.66
for a meal that took me several phone calls 3 journeys and very unhelpful staff to get thing so wrong. If being rude on the telephone is part of your training that I must say that you get 10 out of 10 if being helpful is part of your trading you get zero out of 10. Also may I add that I don’t appreciate someone inferring that I am lying, I don’t tell lies and would not go to all this trouble for a few bits of free chicken. I am a person who does not have money to just squander and this was a treat for my daughter my granddaughter and myself and I can assure you I will not be using your services again. I expect a full refund for this horrible meal and my inconvience. The time is now 20:40 pm and I still haven’t eaten.
I look forward to your prompt response
Many thanks
Rita Gammage
On nov 14 around 6:30 pm we order a 8 piece family meal plus order of large maccroni and cheese the the drive thru after getting home find out they didn’t include the macaroni and cheese also one of the piceces it tasted like it has been fried twice or it’s old and biscuits they were it done I called the manager he just took my name and he told me that next time we will give you order of macaroni and cheese didn’t apologies or explain what happen iam very disappointed for the quality and the service plus I paid you should get what you paid for. Very bad business for big name like KFC
Every time I visit your Portage, Indiana location there is an issue. Once my chicken was seriously undercooked, then there was a 30 minute wait for chicken another time. Today, I’m being told their is a 40 minute wait for grilled chicken and there is no corn. This is the worst location ever... Seriously, your job is to keep food prepared for customer’s to buy. They can never get it right. I just moved to this town and love KFC, but despise going to this location.
I had ordered 3 zinger sandwiches and med gravy for delivery...……..8pm 801 to be exact......Wait and wait for an hour. call back to service get told to call store and of course. its past time to redeliver. I get employee on phone that turns out to be my landlord supervisor .She and delivery guy are friends I guess. She said he had called my number that I gave on order. It was call on delivery. .she said she called her husband who is land lord of my building and he knocked on my door ,which I did not hear because I am earphone guy...but my cell phone was on my chest and had not rung...………..She then says that's it is my fault that I missed delivery and it will go against me for future calls....I have screen shoots of my call logs that prove they never called me....I just want to tell you that I will never order or go that spot again....my daughter really like it and my son loved the Taco bell...…..FUCK OFF...never again....oh and I have told all my friends and anyone who will listen to avoid place like the black plague....I was a 3 times a week kinda guy...….never again...….oh HER name was Aida.
My complaint is! I recently called at one of your outlets, mainly Beaconsfield services, I recently called there and bought a bargain bucket, upon my surprise I received 6 pieces of chicken, 3 of them badly burned and dryed out, the chips were fine although when I went to open my gravy and the sell by time was 5-15pm on the carton, however it was 22-20pm when I made this purchase, I was in a rush so didn’t have time to return to the counter to express my complaint, I’ve been using kfc on a regular basis for over 30 years, but found this particular establishment very unsatisfactory,
The restaurant was filthy look like someone had spilled soda and no one never got it up trash on the floor I purchased two $5 fill up boxes and was charged $7 and on top of that they didn’t even put cookies in the box the manager was arguing with the cashier then when the cashier was asking her questions after the argument the manager ignored her very unprofessional this kfc is horrible address is 7720 Blair rd silver spring md
I went to KFC in Madison MS last week the customer service was terrible. Upon paying for my meal white meat the cashier informed me that all of the white meat was sold and I would have to wait 25 minutes. waited more like 40 minutes in the store, the cashier asked the other employee to go to back and box my chicken. Upon presentation the chicken looked like someone dropped it on the floor and stepped on it. I informed the cashier that I did not want that chicken and she proceeded to take the food back and told me that the rest of the chicken was already sold to other customers after I waited in the store 40 minutes left with no food I made several complaints on the hotline for KFC with no follow up call from a Manager. This is unacceptable and I would like a follow up. This store need to be looked into, poor management the store is always dirty and the employees are rude and very unprofessional, Eating in front of customers rude and mean
The new Drive Through KFC in Deridder, La is serving Half Cook Chicken. The Regular KFC Fried Chicken is Bland. Have The Corporation changed Original Recipe? I sure won't be buying half cooked chicken at the DeRidder, La. Store.
The Locals are also Complaining about the Raw Chicken.
Thanks for your attention to this matter of Business.
Ray Blanchard
while the service was great ,the chicken tenders were not.the chicken was room temperature, hard tenders .this is the second time I have gotten hard cold chicken.staff was not busy at all with customers.the tenders should have been hot ,tender and moist.
I went to the location at #G135178 and purchase two (CHICKEN) Pot pies. When I got home I discover there was no chicken not one morsel in neither of the pot pies. Is this the new practice of the company or was I Just ripped off. I got the $5 fill up meal. If you are not going to service meat in the pot pies please take it off your menu. This is unacceptable. I will not patronized that location anymore. 2080 Pleasant Hill road Duluth, Ga.
We went into the drive through at 15.03 with not much of a queue in front of us. We were sat at a standstill for ages. Finally moved up and got our order taken and not even a mention of sorry about the wait. When we got our order it was 3.30! I said to the lady I was not happy she apologised about the wait and said it had been manic...not good enough when you go through the drive through you’re stuck, somebody should have come round and told us what the hold up was and at least offered an apology before I say we was not happy...
I shouldn’t give one star. At 9:30 a full half hour before close, I started to place my order and was interrupted by a femal voice telling me “we are out of mashed potatoes “ knowing full well they could have made more up.
After asking for a manger was told they would not make any that late. Remember the sign on the door says 10:00 pm close. Please explain if you can.
I ordered a meal from kfc RENFREW road paisley to be delivered,when it arrived items were missing I tried to contact the store but phone line was constantly engaged I then got through to just eat which was another disaster.i eventually got a refund for missing items but my experience with kfc has been dreadful I’m insulin dependent diabetic and it was my birthday and as I have to carefully watch what I eat this was a treat and it was totally ruined your orders should be checked and double checked to ensure orders are correct my order number is 624 156 269 my telephone number is 07985276709 and address is flat 0/2, 8 Claud road,paisley pa3 4rx
I visited the location at 8350W. Judge Perez in Chalmette, La. it was the worst experience ever. I placed an order for the pot pie. The person serving me if I wanted a drink with it and I said no. I asked her after is the cost was the same with the drink. She replied yes. At that point I asked to get it with the drink. Her attitude became horrible. She turned away and stated “I should have never asked her if she wanted a drink!” I said I can cancel my order. She replied I just shouldn’t have ask you if you wanted a drink. Her attitude and tone was terrible. I stated “ just give me my money back you’re talking to much. She inturn said “I can say what I want!” I said you’re right and asked three times who the manager was. She refused to answer. I asked another employee and she pointed to the person that was waiting on me. It is appalling that a manager would behave in such a manner.
i went to kfc in Jacksonville tx and ordered family 10 piece with two sides and my chicken wasn't fresh and i tried to call back numerous of times the last time i called he told me he couldn't fix my order because i didn't bring it back he was very unprofessional and he also used profanity
My food was off smell and tasted horrible put me off eating it went Bk to tell them the manger was very rude
My complaint is about your store on Saratoga street, Corpus Christi, TX.
Your manager Mary stated that many people are complaining about your online menu is not the same as what is listed on their service screen.
When I ordered the 1 piece white chicken breast with a bisquit, mashed potato, it did not come with a cookie as stated online. Please match screen to online!
Ordered in store. For a start I had to be served by the drive-thru person due to members of staff unaware of where the till person was. Whom was in the customer area cleaning, as we went passed her to enter the premises. Order was taken fine. A bit rushed but obviously I can understand as she might have had a car waiting. Which she had as she went away before finishing our payment. However did shout back the till person to gather our order. The person came back in look at the screen and went to assemble the order. 5 minutes passed before I had to tell her the payment hadn't been taken. Which she could've seen on the screen because I was able to. Payment went through. Another couple minutes later we got our food. Fresh fries. Great that's a first. Get home roughly about 5 minutes away. And the chicken is lukewarm. I reckon it could either be due to overheld chicken or due to the fact the member of staff took the food out of the hot holding area 5-7 minutes before all the food was ready. If I could go lower with the stars I would. Also popcorn chicken large. Half filled so really a medium. Sums it up really. It's a sham also I love the food when it good and correct. However when it not its terrible. Not one for complaining as I also work in the fast food industry but this was far below par.
On Saturday Oct 6th I placed a delivery order from your store on 464 Dundas St E, Belleville, ON K8N 1E9.. I have never been so upset with the order my family placed.....The order was around $45.00-$46.00 I gave $50.00 cash at the door.. Driver was great However he kept my Receipt :( ....My order included 2 Big Crunch meals one spicy and one normal as well we ordered a 12 piece chicken bucket with fries and gravy.... The spicy chicken sandwich was so dry it was like leather, the bucket of chicken was really greasy, the grease in the bottom of the bucket was brown, not sure if the company is aware that the oil needs to be changed... I have attached some pics... I will never go to that KFC again... When I called the store they did replace the sandwich but after waiting a hour to get the order then another half hour to go pick it up was really upsetting
KFC has always been our go to for fast food for a treat for my family...the time this order was placed was between 7:00pm-7:15 pm
As well I don't believe the pricing was accurate either what I had ordered was specials from the coupons I received in the mail two chicken big crunch meals $10.69 12 piece chicken fries and gravy 21.99 total $37.00
Thanks for your time
Upset customer
Gloria
Caerphilly kfc what can I say ...
Always cold food when taken away sometimes no boneless chicken and today no lids for soft drinks some one isn’t doing their job shocking
I’d like to give zero stars but that’s not an option so I’ll give a one star. Three weekends in a row I’ve tried to order from KFC in Monticello MN at 8 pm and have been told that they are out of crispy chicken and they aren’t making anymore. I wanted to order a 10 piece bucket and get crispy but they wouldn’t complete the order. So we called Pizaa Ranch. KFC is horrible customer service.
My local KFC (33904) does not honor the TV advertised price for the 5$ box. As this is important to me I will not purchase anything from KFC until this changes.
1. 9:20 pm no chicken if I wanted to place an order had to wait twenty minutes , as it was myself and 4 other vehicles 2. Misunderstood ordered 10 pieces of chicken only which came out to be 6 pieces only (too expensive). 3. No ketchup, no napkins no offer made when the employee came out to the parking lot I asked her for napkins she brought me a bundled of tissue disgusting. 4. No offer of a biscuit or apple pie for the wait ??? 5. Spoke to Chelsea manager she informed me she understood how unprofessional her employ was and would council her (not my concern). She commented wish I had taken your order it would not of happened poor excuse are your employees incompetent? Poor poor poor service from KFC and 6 pieces for 10 with 2 breast 1 leg and tiny wings that is greed. My last question one employee was cleaning why are your doors locked at 9:20 when you close at 10:30? If I was a corporate exec I would realize what a loss of revenue ???? And employees in a major rush to close the store , I just moved in this area and was blown away , the only good comment the chicken was good.
The world worst kfc Eastbourne lottbridge drive after waiting 40 minutes in the que then to be told they have no drinks what a joke all ways the worst service from here don’t know why I thought to give it another go the place is a run down joke
I saw this heartbreaking video complaint online and felt the need to pass it along to corporate headquarters. I have always enjoyed KFC. This video is being shared like wile fire. It is sad and it is awful.
https://www.facebook.com/1440893112/posts/10212191724095238/
3 $5 lunches
All 3 biscuits were hard as rocks.
There is no way they were not aware, the biscuits just crumbled they were so hard. No cookies in the meals .
Three very disappointed children.
When I called the only thing the girl could say was I just came to work.
No on wants to take responsibility for bad food ..
when ordering, i asked for mashed potatoes with no gravy and the cashier confirmed it. upon getting the food i recieved mashed potatoes with gravy on it so i had asked for one without. they took my gravy potatoes and gave me mashed potatoes without gravy and when looking at it, it wasnt even half full. the soBe life water wasnt even pink, it was basically pure water.
I HAVE EATEN K FC FOR 30 YEARS HAVE NEVER BEEN TREATED SO RUDE AS I WAS AT KFC MCORCLE AVE ST ALBANS WV, I ORDERED 5 DOLLER BREAST FILL UP, FIRST THEY SAID WE DONT HAVE ORIGINAL RECIPE, I SAID OK GIVE ME EXTRA CRISPY , GOT MY ORDER, I SAID WHERE IS WING , THEY SI
AID WE DONT DO THAT,I SAID THAT IS WHAT THE CON
MMRECIAL SAYS THEY SAID SORRY ABOUT YOU LUCK,SO AFTER 30 YEARS OF BEING A LOYAL PATRON I WILL NO LONGER BE ONE THANK YOU
On Thursday October 11th 2018, my husband and I went through the KFC drive through on University parkway, Winston-Salem, N.C. we asked for chix wings and the lady told us it would be 5 minutes. we went left and came back to the drive through after about 10 minutes. she told us that all the wings were gone and if we would have paid in advance they would have held the chix for us. she said it would be 7 mins. now. we told her we would wait because we were hungry and the power us out in our neighborhood. We paid her and she told us to park and she would bring it out to us. we parked and waited for almost 25 mins. when my husband noticed the everyone was getting chix. but us. I went in to ask about my order and the people at the counter said to the lady that helped us that "this lady has been waiting 25 mins. for chix. The lady that told us to wait came out and said I am sorry we are out of chix. I told her you told us to park and you would bring it out. she kept saying we are out of chix, and I am thinking how can a chix place be out of chix, and the other customers were told it would 45 min. wait for chix. I was very upset by now but I held my peace. she gave me 8.75 back I told her the was the wrong amount, I gave her 10.65 she gave the correct amount. I felt that was poor management and poor customer service on KFC part. she did not offer us other pieces of chicken or a complimentary coupon or anything. She just said with no concern that we have waited 25 minutes "I am sorry ma'am we are out of chicken. I may or may not be visiting that location again.
I’d give no stars if I could!
I went to the drive thru and sat for 3 minutes then some male said I’ll be with you in a moment and three minutes later and still no response so I drove away! There was one car at the drive thru and I customer in the restaurant! This is not acceptable!
Been to kfc 2 times in a month at portslade both times chips not cooked at all and on second occasion chicken pink had bad tummy all next day
HI, I WISH TO COMPLAIN ABOUT THE SERVICE I RECEIVED RECENTLY AT YOUR BRANCH IN CHAPELFIELDS, NORWICH. I ORDERED A FAMILY FEAST, AND WAS TOLD THEY HAD RUN OUT OF BEANS, SO THE CHOICE WAS GRAVY, COLESLAW, OR CORN ON THR COB. I ASKED FOR GRAVY AND COLESLAW. WHEN I WAS CALLED FOR MY FOOD, THERE WAS NO LID ON THR BUCKET TO KEEP THE CHICKEN WARM, AND WHEN I ASKED FOR PLATES, I WAS TOLD THEY HAD RUN OUT OF THOSE ALSO!! I ASKED HOW I WAS SUPPOSED TO EAT GRAVY WITHOUT A PLATE, AND I WAS BLUNTLY TOLD, WITH A SPOON!! HOW RIDICULOUS TO BE GIVEN GRAVY WITHOUT A PLATE!! I WAS THEN GIVEN A COUPLE OF BUCKET LIDS TO PUT MY FOOD ON TO, WHERE I HAD TO TRY TURN UP THE SIDES TO STOP THE GRAVY GOING ALL OVER THE TABLE!! I DONT FIND THIS ACCEPTABLE AND FEEL THAT THE STAFF DIDNT REALLY CARE, AND ITS MADE ME THINK TWICE ABOUT GOING BACK AGAIN.
Went to kfc in Southport was discusted at the cleanliness tables hadn’t been cleaned away food and left over packaging on tables bins were full no salts or lemon wipes toilets were disgusting will not be going there again ther were 3 staff so had to waited ages for food aswell
KFC store in Newton, NJ.: every time I’ve been to this location I get shorted on what I ordered. Yesterday, 10/12/18, I ordered the $5 fill up Breast & wing combo. When I opened the box, I found I was given a breast and a leg, which could have been a simple minor error. But this leg I received was as hard as stone. It was a disgusting piece that must have been a week old. Also, the cookie was missing, and no fork for the potatoes. This is not a unique occurrence at this location. Rather than list all my bad experiences with this location here, I’ll just say I won’t ever go to a KFC again, Roy Rogers is much higher quality. And It’s not far out of my way.
Just got take out at the Upper Sandusky, Ohio KFC ordered a 3 pc meal dark meat to go. Got home only had 2 pc. Not driving over 30 minutes round trip to go back for their mistake but its very frustrating!!!
I went to KFC at the Colonial Heights Boulevard location in the drive thru to order my food. The lady repeated “what?” To me 3 times and then to me to wait. Finally got my food ordered after waiting about 5 minutes. I checked my food before leaving the parking lot and realized they forgot my Mac and cheese side. I let a staff member know as soon as I noticed. I waited in the parking lot for 30 minutes. While waiting, I ate my chicken breast combo. The meal was disgusting. My chicken was dry and my mashed potatoes tasted like raisins. Another customer informed me that kfc staff is not coming outside and that I’d have to bring my receipt inside and get my Mac and cheese. My family and I will not EVER be returning here again. Trash.
Nothing stated on the drive thru about not being able to take card payments. No way out of the drive thru once you’ve entered. I was only informed about this as I reached the order window. I then had to sit and wait while 7 cars were served in front of me.
KFC need to get rid of the battlefield, Shrewsbury store! It does nothing but let the company down. Get your shit together.
I went to KFC lees summit MO 20/9 8:15p ordered $5 box chicken strip potatoes and coleslaw $6.39
I got back to my Job and in my box was a leg thigh.
I called talked to female black mgr she said she wrote my info down and to come back and get order next day. I go back manager Hector refused to assist. Was a complete ASS.
I left called customer service.
On visiting your Braille crescent branch on Wednesday 10th October I was most disappointed at the service had to wait while the staff were all having a carry on shouting playing loud music and not attending to the customers,then I handed over a voucher which has expirery date of 31/12/18 to be told we don't take these they should not have been given out ,I said I have used them previously about 3 times, no we don't take them not good customer service I visit this branch a lot as I stay in the area but I certainly won't be returning.
I purchased a Zinger meal at KFC Burtonwood Services this eveng & a Zinger wrap meal.
I could not bite the Zinger meal it was so hard & cold totally horrible the worst meal i havs ever purchased.
I did spea to the guy who served me, he did offer another meal but i sid not want to take the chance of becoming ill from eating this rubbish!
Never again !
The Fort Washington Store drive thru has standing water, but once you drive thru there is a big hole that hits the undercarriage of your car.
This situation needs to be fixed, close the drive thru until this situation has been taken care of, thus can damage customers cars, the hole is unnoticed until you drive thru, all you see is standing water. The management is being told by customers and he or she should report this problem to the corporate office for a resolution. I even mentioned this to the worker at the drive thru, she stated daily complaints are made .
Please take care of this issue, it can be costly to customers if their cars are damaged.
9598 Livingston Road (store address)
, Fort Washington Maryland 20744
My visit today at 1:15 purchased a Pot Pie, no receipt was given to me.10-10-18
Ordered a 6 piece wicked variety bucket. Just got given lots of fries and 6 piece of chicken. No hot wings that my eldest wanted, no strips for the youngest. Bitterly disappointed as we live too far away to go back in the traffic!
On Oct 9, 2018 at 7:22 pm at the Camillus, NY location, a drive thru order was placed and I was told to pull up and order would be brought out to me. After 20 min my order was given to me and it was incorrect as it has been on several previous occasions. I was then told to come inside to rectify problem. After standing at counter for 15 min, someone finally acknowledged that i was even there and attempted to correct my order. So my "fast food" order took at least 40 min. As much as I love KFC, I may have to consider switching to another food establishment that takes a little more pride in their work and has more respect for the customer.
After purchasing 66 dollars worth of chicken and tenders, we got home and found that we didn't get one of our sides. That wasn't the worst part. The tenders were dried out, the biscuits were too hard to eat and most of the pieces of chicken were 'old' and dried up from sitting for a long time. This was at the Wellington KS KFC. We will no longer be getting chicken there, as this wasn't the first time that we have had issues with the food quality. It was 3:50 in the afternoon, and no other customers were there.
I have come in to order 2 bargain buckets in Alphington, Exeter (its currently 1450... not even lunchtime) and there is a 10minute wait on chicken!!!.... that’s all you bloody sell!!
Seriously disappointed in you lot, no where near as good as you used to be!!
https://www.complaintsdepartment.co.uk/kfc-uk/ i would like to know if kfc is a franchised business as I have noticed that maypole kfc and Northfield have both changed hands to Asian owners both shops are not selling kfc chicken it's not the same recipe and Northfield i had a zinger fillet burger in a shiny bun the chicken wasn't spicy at all it was slapped together with so much mayo the lettuce was swimming everything slipped out the bun maypole kfc i had a family bucket and the chicken all had a different crispy coating not kfc coating What s going on kfc of its not franchising it's sabotaging terrible please tell me thanx
I went to your store on greenback Blvd. in Citrus Heights Ca on Oct.4th 2018 at 9:30 pm. I waited behind a pick up truck the truck drove off so I pulled up to box then waited about 7 mins. no one answered even after I said hello several times. I pulled up to the window no one was there I waited again till I saw someone walk passed I honked my horn with no response I finally got someone's attention he tried to open the but couldn't he went to the office and asked the manager about the window, he still couldn't open it so he went back to the office to tell the manager he couldn't do it she didn't come out, the young man went on to do something else and just left me sitting at the drive up window. I drove around and went inside saw the young man that couldn't open the window and asked why he just left me their with no response the manager heard me and came out to say that they closed early because they where out of chicken I asked why they didn't post a sign saying they where closed or why no one answered at the order box she said she had everyone turn off their headsets. what kind of service is that to your customers that are waiting to order but they never get an answer. As I drove out someone else was waiting I told them that there closed so she didn't have to wait till she got discouraged and drove away. I will never go to that store again and will let others know what kind of service they will get there.
I had to want for 45 minutes to get my chicken. they had nun ready. That s unacceptable The places wasn't that busy. This isn't the first time they didn't have something ready for customers.
The KFC store at 6872 E. Tanque Verde in Tucson, Arizona phone 520 505-2047 is a disgrace to your name. They never have half the items in the menu, especially CHICKEN. This occurs especially at meal times. The staff always forgets part of your order and you always have to wait 20 minutes or more if you want chicken. They are totally disorganized. We have lived in Tucson for 20 years and enjoyed KFC. However, the last few years it has been awful. Tonight my husband drove down placed his order for chicken and was told he would have to wait 20 minutes. He came inside the store to wait. After watching several other people getting there orders, he asked about his. They had lost it, and he had to start all over. His words were "I WILL NEVER GO BACK TO KFC AGAIN". He is a successful business owner. I hope someone can check into this as it is very bad for KFC's reputation in general and I don't know how the store can stay in business. Thanks for listening.
Called 20 minutes ahead of time to see if they had 10 piece 19.99 meal was told yes I did not need to order it ahead of time they would have it my husband drove 30 minutes to the place on ninth Street in Springfield Illinois and was told they only had original recipe and he would have to wait 25 minutes she tried to explain to me in that 20 minutes they had 20 customers getting that same exact meal. Find that hard to believe and most of the staff was standing outside talking when he got there Won’t go there ever again
We very rarely eat at KFC and chose your restaurant near Colwick Nottingham as it was close to work. The restaurant itself was filthy, half eaten food on tables, pop bottles on the floor with contents spilled everywhere, unclean tables. We waited at least 6 minutes to be served and there wasn’t anyone else in the restaurant. The member of staff seemed very distracted and uninterested in our custom, he forgot our drinks order and when we received our food my chicken was cold (I had 3 boneless peices) and my partner had a zinger burger with way too much mayo and what looked like the ends of a lettuce no actual leaves. Very disappointed with the whole experience, money wasted and will not eat at KFC again.
I ordered a family bucket after 10 mins I was told there was no coleslaw & corn?
I advised the staff my wife was vegetarian and this was her part of the meal, I then asked for rice as an alternative but was refused then the manager came and refused the request?
I then had to ask for a refund
No apologies after leaving the store I found that I was not refunded the bag cost maybe this is why the manager was unwilling to give me my recipe
This is not the first time I have went to livingston KFC and they adviced they have no product.
Waiting over an hour for food
The KFC on 190 Tom Hill SR BLVD, Macon,Georgia, 31210, has the worst service I have ever experienced. The management and the employees are terrible. They are very disrespectful, inconsiderate, and sloppy. There Drive-Thru service is not where it supposed to be. I had to wait over 45 minutes for a $20 Fill Up. Not only that, but when I received my food my order was wrong and the chicken was dry and falling apart. Also, my biscuits were as hard as a rock but somehow still undercooked. When I went to complain to the employees and managers about my food they came back with an attitude, very mean and disrespectful. While trying to tell me that the restaurant was fully functioning as intended, a roach crawled besides my shoe. I will make sure to never come back to this establishment again!
at 6;00 pm kfc in brentwood ca. on lone tree way. has no wings or chicken ready. This is not my first time with this location always a problem.THIS IS MY LAST TIME I WILL COME HERE.This place is so poorly run I hope it goes out of business.
I shop in Kansas and Missouri. The stores that are in my area are forever running out of Potpies. Why cant' they keep up with the customers demands? is there a reason why this is an on going problem...West 75th in KS, 47th St in MO, Barry Rd in MO, The one on 95th Quivira does way better than the other three.
Was in your Sudbury branch today on my lunch break and the customer service was shocking,, I’m never one to complain but it wasn’t busy and the girl serving the orders ( not the women on the til) attitude and work speed and effort was shocking I was second on the order list and it took 16 minutes to get my 2 piece vvariety meal and it was all cooked ready! All in all it took twenty mins to get fast food when I was second in queue when walking in! I wouldn’t mind if it was busy you the girl was working hard but in the end I actually had to speak out to say can you get my food please!!
This complaint is a long time coming .I have finally decided to take the time to write concerning our Havre Montana KFC.
We continue to try ordering from this KFC and very rarely have a pleasant experience and stop going to this establishment for quit a while then decide maybe we will try again. Our main complaint is receiving wrong order, less chicken in the bucket than what we ordered or having to wait for chicken 20 mins or longer (which has been the norm at this restaurant. The many times we are told that we need to wait for the chicken has been too numerous to count . Its very frustrating when this is a fast food restaurant. Several people in Havre feel the same way. I have talked to people travelling through and they also have complaints. Last evening was the final straw. We went to the drive up window and requested original recipe 3 piece meal. The lady noted that it would be a 20 minute wait. I said never mind I would like 2 famous bowls she told me to park over between 2 vehicles. This also took a long time so I went in and asked if they were ready. There was the lady that took my order verbally yelling at employees in the back. She was yelling "where the fries and something about coleslaw. She was very condesending and rude to them( I would have walked out) The whole restaurant heard. A couple of customers even walked out. I will not ever go back the this particular KFC. Several people in Havre have stated they would love to go to KFC but I am following suit and not returning .Also its very dirty. Thought this should be brought to someone's attention. Thank you for your time. I did call and speak with a manager and told her what happened last evening and was told "okay"
I ordered a 3 piece meal with slaw and potatoes also ordered 5 dollar box meal 2 pc leg/thigh box, once home ( 5miles) I opened the 3 piece meal and found 3 thighs a biscuit and potatoes/gravy no slaw, and the biscuit was old and crumbly . in the 5 dollar box leg thigh there, no fries but another mashed potato and crumbly biscuit, no cookie either. im not one to complain but when your on a fixed income and you are paying almost 15 dollars for our meals we just expect to get what we pay for, also the girl who took the order was rushing the order, I did ask her at the window if she was rushing me to which she stated no and went back to looking at what I think was her phone, this is the third time in a month that something was messed up on the order, were not bojangle fans but I think that may be our option in the future as the service and accuracy of the orders makes us question what could actually be going on inside that we don't see. as a paying customer I will tell you kfc is gone down hill fast and when I pass them in the future I will hit the gas
hello, I am writing this complaint because of the issues I have encountered on my visit's to the kfc in Deltona Florida location, providence blvd.
on 3 different occasions I have received messed up orders and nothing was done to resolve the issue but the manager saying sorry. I live on one side of town and to drive back an fourth is and issue.
1. the first and second issue we ordered buckets and no wings where in the bucket.
when I called was advised they would replace the wings and when I went in the person I spoke to never wrote it down .
3. the third issue the food was cold have not been back since then
please assist me thank you
I ordered 80 pieces of chicken a day ahead of time. I told them I’d be there at 10:30. He DID NOT tell me to call and confirm. When my dad went to pick it up the chicken was not ready. Not only that but the manager was downright rude and said it was our fault! My dad was very upset!
I can't even give you a single star i went to kfc taco bell combo and ordered a k-5 and they had me go large so i could get a large lemonade and another side cool right? but they forgot my cookie and they know me because me and my family eat there at the one on 75th ave and thunderbird road in Peoria AZ and so the next day and yes we eat at least 6 times at this restaurant a week spending an average of $75 per visit (large family) so again i come to the same restaurant the next day and i said lets go large and when i get to the window and gave them my card after they charged me for the meal including the go large fee that is additional and then said oh we are out of lemonade and so i had to get a root beer. Not happy but nothing compared to today. i went to the same restaurant and ordered the k-5 and had them go large again and i ordered the lemonade at the speaker and they took my order with it and then i give them my credit card and they charge me then they say oh by the way we are out of lemonade and that pissed my off because i would not eat there without a lemonade and could have cancelled and gone elsewhere and they waited till they charged me again and then said we don't have lemonade and i was pissed and said give me a root beer then since i was there and he said they did not have root beer i was forced to take a sprite like product that sucked and then he tells me that they do not have biscuits now I'm fuming and they said they would give me an additional mashed potatoes and gravy and to go around front and they would bring it out but i opens the k-5 box and there was extra crispy instead of original as i requested and so they replaced it quickly with the original and then gave it back to me and said what about the mashed potatoes and gravy and he said go ahead and go out front and i ll bring it right out. after 3 minutes i walk in and its sitting on the counter and a gut picks it up and says is this yours and i said its been sitting here while i sit for 3 minutes in 111 degree heat. no response but there will be one when i post my blog about this whole thing next week unless there is some kind of settlement for the crap and I'm so mad i wrote this before i ate so you knew` how pissed i am and the 2 million followers will know too look at Payson Az you had to close that i blog how bad they were and well you know what happened you can't mess with people like that or they will not come back and that is what i am requesting others do just to teach you a bout maintaining your supplies and doing the right thing you have a week to make this right. then get ready because if i can i want to hurt your company so bad after all this you do not deserve to be in business look at britain it was a simple switch and your stuff got lost there are to many who can do things beyond your control and i am that fear.
Its been several months since iv been to the local whitfield branch as last time i went i had severe food poisoning, (for the second time) but benefit of the doubt i returned again today, upon entering the drive through i was greeted with a mutter of half rehearsed english, i assumed the worker was ready for my order, eitherway i ordered a larger meal with bacon and cheese and specificated the filling being without salad or mayo, when i got home not to my surprise, i had a single piece of chicken in a bun... oonce again a disappointing meal at kfc. Its a roullette as to wether i make the night unwounded!! And to add insult to injury the ingenuity of your chipdrens boxe meals i leave you the attachment i hope i need not comment further...
yesterday my husband stopped at rhe kfc in louisa ky to get the $20 filet meal when he got to window they told him they only had 5 pieces fixed and asked did he want to wait for them to fix fresh he said yes they parked him cars streamed thru drive thru almost 30 min later they finally brought his order out i dont know how long exactly it takes to fix filets but id assume pressure cooking it shouldnt take that long and even if it did shouldnt they had enough fixed up all honesty since new owners this resturant really sucks ppl always waiting on different things on buffett chicken biscuts just name couple things
No pot pies three times I’ve been there. Requested phone number refused to give me.
What a terrible service, staff didn’t know what they were doing running around like headless chickens. 1 girl was doing till, fries, and trying to give out food, another one was just stood there not got a clue. I use to work for the company’s which gives great training, so I don’t understand why they had no clue what they were doing. Food order was wrong had to go back 4 times
Very disappointed with the vist with my family
We were at havant NEW kfC next to Asda
Many thanks
Sacha
My complaint is KFC at 2424 Encinal Ave in Alameda .Vs. 94501 Manager and store owner Had Her 6 or 7 yr son running in the area where staff were working on this day around 3:00 pm pst customer had tried to explain abt a safety issue because of hot equipment running and Manager Started cursing and yelling at customer. "This is my store and I can luv my son here and threatening customer that she was going to kick my ads. Police arrived gave me information who to report and I am now reporting plz Contact David Novack and return my call at 510 228-2504 Thank you a quick response would be greatly appreciated
I stopped by KFC and ordered 2 Bar-BQ chicken little sandwiches. When I got home I found there was only a whisper of bar b-q sauce on the sandwich and only on one side of the chicken tender. There was more mayonnaise than bar b-q sauce on the sandwich. Also the bar b-q sauce looked dried out. Maybe left over from yesterday? I tried calling them to complain but they would not answer. The restaurant is #0212091 @ 71 North Nellis Blvd. Las Vegas, Nevada. The ticket is #2485. I have ordered this sandwich before so I know they definitely messed up this time!! It is too hot here in Las Vegas to drive back to complain in person!!
I was waiting for my food for half an hour, they were giving the people who were behind me their food but not mine. They didn't know the orders, so I had to go up to them for my order.
Piked up a bucket of your chicken yesterday at KFC only to be disappointed when we sat down to eat. The chicken pieces looked like they were cut from a small Turkey- (all the pieces were 2-3 times there normal size} The meat was very tough and we were having difficult time chewing (Tough) I thought that your outlets had standards on size and preparedness. Unhappy customer....
We went to Trowbridge KFC today 28/7 for a simple coffee. My husband decided on coffee and a cookie and myself just a coffee. We were told we could have black coffee but nothing that needed milk because they didn’t have any. My husband was also told that no cookies were available also. The store was empty and I can’t say I blame people. They were queuing at MacDs. The toilets were stinking. When the occupant next to me flushed her loo the water and contents came up to meet me in mine it was disgusting.And no working lock on the door. It will need to pep up the store for me to want to go back.
Vanessa
I stood at the order counter for 15 minutes waiting while the employees were either texting on the phone, another was sweeping and one was trying to fill orders. There were 7 other customers in the place and they were all eating their food. The poor guy trying to work in the kitchen did tell me that someone should be with me soon.
I volunteered to head a committe to provide a picnic lunch for an organization I belong to. The date was 7-21-18 I decided to have the luncheon provided by KFC. A couple of months prior to the event, I visited our local KFC. Terrence was very helpful at that time answering my various questions and providing me with a catering brochure. At that time I was informed that although your brochure states that delivery is offered , that service was no longer offered. I used the brochure to determine how much we would need to charge each paarticipant for the items we wanted to order so that we would break even.. Four days before the event, I went back to the restaurant to give Terrance my order. I requested the BBQ Baked Beans for one of my sides and was told that they were no longer available at that location. I then requsted Corn on the Cob and THAT was not available so I chose Potato Wedges instead. After my order was completed, I asked Terence if he could give me the total that would be due at time of pick up He said "unfortunately" he couldn't give me the total and that I should just add up the amounts listed on the brochure. I did so and arrived at a total of $317.88 not including tax. When we arrived to pick up our order we were informed that the total due was $363.41 not including tax.....a difference of $55.53. First of all, your Corporate Office should provide your stores with current brochures. Secondly, Terrance should have informed me that the brochure was outdated and definitely NOT told me to determine the total cost by adding up the incorrect figures. I feel that I am entitled to a refund of the additional amount $55.53 Thank you for you attention to this matter
I visited KFC location on 3709 Hollywood St on 07/22/2018 thru drive thru and after placing my order presented KFC coupons that were mailed to me and was told by the night shift manager that the restaurant was not set up to accept any coupons. After purchasing my order, I was served cold food... I immediately refuse the food and was told that fresh food cold replace but I would have to wait and have it bought out to me...while waiting I came inside to use the restroom only to find both men and women restroom was over flooding with sewer and having a male employee in the ladies was down right DISGUSTING!!!!! I notified the manager on duty and was told that they always be in those conditions and that she was unaware that a male employee was in the ladies restrooms. After waiting for my order, I was served again that same cold food. I tried calling the restaurant to informed them of the order no one answered the phone after several attempts. I called another location (Perkins Rd) and left my name and number to have the area supervisor Renee to give me a call. As of this written complaint, I have not received a call from her
in the drive-thru, when I asked what side dishes were available, I was told to read the menu. I am sure the young man did not want to be there since it was a sunny and very hot day. I know that it is most unlikely that I will return any time soon Perhaps this is the NEW customer service but, since I belong to the old school, I will not knowingly subject myself to that again.
I too am in business and know that I could ill afford this attitude with my clients. Hence my writing
Karol. M. Isenberg
You’re company is shit.. every time I try to go to any of your stores they are either closed for some reason or you have run out of products, quite frankly I am sick of going to McDonald’s because of this constant problem
I went to restaurant #D212015 here in Magnolia,Texas and the staff was not paying attention to the front counter. Some employees were very rude and the food was very cold and the biscuts were very hard almost as hard a brick.
I was in your Mansfield Ohio Ashland Rd store on 7-20-18 at about 12:40 I order a kids meal a 5.00 fill up breast meal and I thought a 3 piece strip meal plus a cole slaw. When I went to my car I didn't get a receipt and no strip meal so I went into the store and the Manager look it up and said that I never order one and did nothing else even the cashier who grab up at least 10 receipt's left me just standing their for at least 2 mins and I was planning on ordering the meal. I called the store and that manager answer the phone and was very rude on the phone I ask for the district manager number and he didn't know it so I called your other store in Mansfield and got her number and when I called her she was more concerned if it was a male or female who gave up her phone number and not what happened and she called me back saying she was trying to help me which she wasn't at all. I was in management for over 25 years and my district managers didn't care if I gave up their phone numbers they was there to help a customer not worried about who gave up the number. I called this into your corporate office and did not feel that he cared about it either so it makes me feel your company is just out for the money and not your customer's and I will not visit your store's again and I will let others know how I was treated. And the breast I got in the meal was small like a chicken thigh not like a breast
I ordered my food 15 minutes ago still waiting for my order the customer service Is so poor getting frustrated as I have hungry children could you pls look in to this for me I am not a happy customer
I have ordered the 16 piece bucket 2 times in the last 4 weeks and the menu board says it has 4 breast both times i only got 1 breast. And noone will call me or talk to me about my problem
Waited 20 minutes for 2 chicken sandwiches boxes, and 2 chicken littles. Absolutely no one in line behind us but was told to pull around front. Was never asked if we wanted spicy or regular. Horrible experience
placed an online order for pickup at 12pm. get there the door is locked and it says sorry for any inconvience we are only open from 11am-8pm, mind you it is 12pm! manager comes to the door and tells me drive thru only because there are only 2 people, fine whatever. go to the drive thru for the manager to tell me come back in 30 mins or omplain online that they didnt have my food they just opened.
Ordered a 10 piece family feast receive no Chip but paid the full amount. Not the first time but sure will be the last time.
Karen
Very rude employees don't listen when trying to order walks away while trying to order Hampton sc needs to be shut down
I placed an order with the East Bloomington, Ind. franchise.
When I arrived a woman asked me name. I told her my last name and,
after looking, she said "do you have any other name??" I am 84. At the
moment I was thinking "last names". I told her I did not and she said she had no order.
I drove home, looked up the order number and returned. I handed her the order number and she said
"what is this?" I told her it was the order number. After fumbling with the computer she replied that that didn't
help. In desperation it suddenly occurred to be that she wanted my first name. I told her what my first name and she looked at the computer and
said that didn't help. By this time I was out of ideas so I said "W." She then said "you're supposed to come in and pick up your order but I'll make an exception this time." So the whole rigamarole all the time was about me unintentionally not following unposted unstated rules.
Not proper treatment for a KFC customer of many years, about a problem that could have been easily rectified by a KFC worker with the proper attitude. . And the treatment I received was surly, unpleasant, and uncooperative.
Be assured that my experience will not be kept a secret.
Got family deal. Chicken was not cooked all the way through
This isn't the first time it's happened. I order chicken tenders and they were so hard and dried up we couldn't eat them . They don't make them fresh I want to know why. My order was was 28 dollars and I'm really upset I don't check them before I leave the drive thru. I ordered 3 of the signature bowls and a 3 piece chicken tenders . They were horrible. Couldn't even enjoy my Sunday dinner. You guys have got to stop giving out what looked like 2 days old. From now on I'm going to check them I shouldn't have to. I feel ripped off paying for something I had to throw away. This is the third time I've had old tenders served to me. I go the Kfc in bear valley. That's right an unhappy customer. That is 1 of them it's more like a nugget you can see how the grease and breading is so hard you can't even chew it.the other in trash. I would likely money back. Start making them fresh for your customers,so bad.
We stopped at KFC in Oakdale, Ca 95361 on Sunday, June 27, 2022. We ordered the 3 piece chicken strip meal.
What a huge disappointment!!! It was horrible. The chicken was made I'd say maybe the day before, the biscuit was literally like a hockey puck and where were the mashed potatoes and gravy and coleslaw??? The cookie was melted because they put it on the bottom.
In addition, the restaurant itself was very dirty. We took our order home and only ate the chicken and drank the root beer. The rest went into the garbage.
My husband said this is like a kids meal, and it was. Whose idea was it to replace the mashed/gravy with french fries and no coleslaw??? If it ate broke don't fix it!!!
I did call and complained to the KFC here in Oakdale. She just said she was sorry. I told her that the restaurant was dirty. Her response was "yeah that's fine.". Really???
We will never go back to KFC.
Regrets,
Gayle Judd
Recently my guy & I ate at the KFC in South Boston, Va. After several former meals/sandwiches we'd received tasting less than quality, we thought we would give another chance and grab some chicken tenders instead of getting meals. After reviewing the menu, we asked if there was an 8 pc. tender figuring 4 pcs for each of us. As we approached the window, we discussed why the total was so high, thinking maybe they mistook our order for a meal. We questioned the price when we got to the window. We were told the cost was correct. Seeing we were unhappy with the price, still, no offer was made to change the order, make it a combo or perhaps get a 5 pc combo or other item instead. We paid and decided not to go back. We can't justify supporting a business that operates this way. We will not return. Our total was 20.20 (tax incl) for 8 chicken tenders. Prices on the menu board did not reflect the same prices as the online menu when I looked them up later. While a 4 pc combo was 7.79, a 5 pc combo was 8.79. An 8pc tenders meal w/2 lrg sides, 4 biscuits, 4 sauces was 22.99, and the 8 pc chicken bucket meal was 24.99. (Online prices). My guy threw out the receipt not thinking of needing it for this complaint, so I can't give you a visit number. It was the week of June 6th to 10th. I left a msg on Twitter and wasn't going to write a complaint, but changed my mind. 2 dissatisfied customers. :-(
Ordered 2 8 pc chicken tenders meals, got home and had 2 8 pc chicken meals, not tenders, ordered for Father’s Day lunch and most of the family only eats tenders and not the regular chicken, everyone was already there and I did not have time to go back to the kfc. This also happened to someone else in my family before at the same kfc in Circleville Ohio. They need to pay better attention when taking an order. Was very dissatisfied since this was a special day.
I collected an order from
Haywards Heath on Friday evening 17th June. Number 5071.
When I collected my drink the lids were far too small and didn’t fit in the cups causing all five drinks to spill.
I asked politely for larger lids to be told there were none. When I asked how I could carry the drink without them spilling I was told it wasn’t kfcs problem. I asked for the manager who gave me the same response. I was told that kfc can’t guarantee the drinks wouldn’t spill. The issue I have is simply that it was kfcs root cause that the lids didn’t fit and the drinks would always spill when pressure around the cup was applied, is picked up.
The manager basically told me that it wasn’t her problem. I suggested that while it was an issue for me and the problem wasn’t created by herself, why not “think customer” and just offer something to help me out. I didn’t actually want anything but it was a suggestion of how to apply customer service in a situation.
The manager told me to get out and there was no more conversation to have.
While I don’t blame the restaurant for not having the right lids I do hold them accountable for their own customer service behaviour. Quite simply, out of principle, I’ll never visit KFC ever again with my family of six unless kfc offer some form of acknowledgment of their errror.
This is abdul shoeb resident of saudi arabia
Yesterday on 12 june 2022 kfc advertise on 50 percent discount so i have order some party pack from that .when it is asking payment details i have enter my card details on it then it has deducted my 4000 sar from my card fraud is done on my account please take necessary action against that and please refund my money as soon as possible
Iam in a trouble
https://kfc-arab.com/
On June 12 which is today I went to the KFC on albermarle rd. in Charlotte nc. I ordered the 8 peice meal with mashed potatoes and slaw. The Chicken had old peices in with new. Also upon receiving it it was cold. This was unexceptable. I paid 27 bucks for something my wife and I could barely eat.Had I known it was that discussing I would have given it back to them to fix it right. I also call the and customer service and could not get through.
Customer service is horrible.
Manager is very rude!!!
They do not want to give you a second to order your food. They act like you done something wrong …….. I will most likely not have a return visit. You should treat your customers with more respect.
I guess that’s why you only have 2 stars.
I would not give you any stars.
The general manager needs to address how customers are treated.
Store was out of chicken
I ordered 4 meals at the Drive thru and it was not busy at all.
When I was handed the bag, I asked the drive thru worker if my order was in the one bag. She told me yes it was. I drove all the way home. When I got home they never packed one of my meals. So I had to drive all the way back. They were giving me attitude.
Was told at the KFC Circleville Oho that they do not give a senior discount. I ordered 2 chicken sandwichs and 2 coleslaw and two drinks to eat in. I am 85 and my wife is 75. I am not very happy about not getting my discount.
There was two girls in from of me so the guy ho is cashier told us it's not a right place to make a line.so really we move me and those 2 girls.comes 2 black chicks xem they are rude to the cashier.so I told those 2chicks I'm behind to 2 they just ignore me.so now it's my turn to be served. The cashier told them I was there first jhooo they shout to that poor guy.they were rude
Traveling from Columbia SC for memorial day weekend we stopped at ext 116 Bishopville to grab a bite while traveling. Went they KFC drive thru ordered a 12 piece just chicken. Started driving on the freeway started to eat chicken the wings were extra small and they were 4 of them and 3 breast. Yes that’s 7 pieces of chicken and no napkins and was charged 31.00. Totally unacceptable service. Was running late to a family member viewing at 3 pm so we could not turn around. Thanks for your attention
We visited the KFC/Taco Bell in West Union, Ohio on 5/28/22 and 5/29/22 specifically to get a family meal for the Memorial Day holiday. On the 28th there was a handwritten sign at the drive through listing the items they were out of including chicken sandwiches, crunchy taco shells, beans, beef.. At least 10 items probably more. We just left without ordering and went to another restaurant. On the 29th, I was wanting chicken so we went back and the little sign was gone so we pulled up and ordered original kfc chicken family meal. We were told there was no original style, only crispy, they said the wait was too long to fix more so again we left without food and went somewhere else. That will be the very last time we stop at this restaurant! It has always had poor quality food but I always loved KFC and grew up in Kentucky where we had it often. So if I eat it at all it won’t be at this KFC in West Union, Ohio.
yes i ordered delivery from kfc in lees summit mo, the one on rice road i believe not only did i not receive any condement i text but they kept playing games and i never recieved my condements i pay way to much money to play games with these people.
They were out of Diet Pepsi, Sierra Mist, cole slaw and biscuits. We asked if the we were taking anything off the price and they did not.
I ordered a four piece chicken dinner at the Waukesha,WI restaurant on Sunset Ave. going through the drive through, when I got home to have my dinner what I found was completely over cooked chicken, so dried out it was inedible. See picture! Even my dog had a hard time with it. I’m not a complainer, but with the prices as high as they are I’d expect more then four tiny, dehydrated pieces of chicken.
I normally buy at KFC Victoria street in Germiston South Africa because it has a drivethrough. I've noticed with time as I'm a regular customer that everytime from 19h00 streetwise 2/3 piece is never/barely available and this branch close at 23h00 meaning that its only the dayshift that prepares it and hence its rarely available then. As per norm I did a drivethrough on Thursday around 19h35 to buy my regular order. So when I got there I placed an order over the speaker (Intercomm) then I was told my order of streetwise 3 piece is not available but they will ask the manager if they its still going to be prepared. I waited then a few minutes later the lady came back to me with confirmation that it will be cooked and I can proceed to the next window to pay. The service was very slow none the less, I made it to the cashier the very same lady who took my order over the speaker. I then told her my order then she said its going to take about 2 hours to prepare my order and said with an attitude but none the less I paid no mind to it and since I've never had such time frame for an order I asked her if she's sure about what she was saying and she repeated the very same words then I told her that I've never had such and I buy here often, the most I've been told is 30 minutes waiting period. So I told her that I'm going to have to record this conversation so that we are clear about the duration, I pulled out my phone and started recording then she said if you're now recording there's going to be a problem then I asked her to repeat the timeframe/duration for my order instead of answering she decided to go to her supervisor on shift (probably manager) so I waited hoping she will come back to me with a revised timeframe for my order.
I waited for about 8 minutes on the drivethrough and no one came to me then I saw the supervisor/manager starting to serve the customers behind me and talking to them. I could here the conversation as my window was rolled down, the supervisor lady was telling the customers to assault me and telling them that I'm blocking the way. She continued to serve the customers and take their money, customers who have been now served immediately started blowing there hooters/horn at me and yelling insults telling me to get out of the way. 3 drivers came out and some started banging the roof of my car as well as the bonnet screaming, insulting and intimidating to drive the hell away from there. The cashier and the supervisor including one other lady were busy going in and out serving customers behind and coming back to the till to put money in and generate slips. I then asked the supervisor as to why are they serving people at the back and ignoring me, at that time I can barely hear what they were saying because other customers were banging on my car, hooting, screaming and yelling at me to get the hell away. What I heard her say was what are you ordering then I asked her if you don't know what I'm ordering then why did you start serving people behind me then she said its because when the cashier tells you the duration for your order you then started to record her. I told her that I started to record because I come here everytime to buy the same order and its never taken this about 2 hours for that order, then she said we are not serving you because you are recording us.
I eventually had to change my order because I just wanted to get out of there and some customers yelling just him what you have so he can just get the hell out of the way.
I could not even eat the food that I bought because I didn't trust their food anymore considering I hear stories about KFC employees with customers they don't like. The supervisor gave an extreme attitude much more like the cashier which was totally unexpected because she's a supervisor but from the moment the supervisor started serving the customers behind me and instigating assault and intimidation I realised she's evil because she didn't even talk to me nor did the cashier come back to me with new timeframe but simply ignored me. I had to scream at her just to ask why am I not being served as the noise was extremely high at that time with customer behind doing all these sorts of intimidation.
I was prepared to buy and wait for my order as usual when something is not available but instead of providing me with the proper timeframe they decide to instigate all these havoc and unnecessary trauma
This evening we bought a bucket of carryout kfc chicken, almost $40.00 from our local kfc store. I am sorry to say it was worst chicken we have ever tried to eat, wound up throwing it away. Taste and felt like it was 3 or 4 da ys old. Hope someone can fix this. Ted Gardner
I purchased 10 piece feast & received sandwhich buns in place of biscuits.
I called store & was offered biscuits at next visit. This isn't good customer service. I should have been advised that they were out of biscuits before placing my order. I would like a refund for my order the total order was $30 at the KFC on 1329 way Hampton boulevard Greer SC 29651.
Why are the prices so high for chicken that pieces are the size of chicks @ 4 weeks old? Unhappy with crispy chicken that wasnt crispy
Will be going to & recommending family/friends to go to Churches or Popeyes bigger pieces, better crunch
Just brought this from your hengrove branch. The burger is rock solid and I towered up and as you can see from the video there’s no potato left in the hash brown it’s been cremated. This food was not edible. Not impressed at all no need for it as I was the only car in the drive thru and your diner was empty.
It wouldn’t let me upload the video I’ve took so I’ve emailed this separately to this email
Would like this sorted
Many thanks
I have returned chicken to this store 2X in 3 weeks. Many times I have purchased chicken and not bothered to return out of pure disappointment at this KFC store on Sw barbur blvd. Portland Oregon 97219. The chicken looks, smells, feels and taste like its been deep fried (reheated) or the oil has not been changed in weeks. I was born and raised in this area and this KFC has been here forever... there was a time when this store always had a waiting line for the drive thru and thats when the lobby was open and the drive thru has always been a twisted, tight lane, it never stopped drive thru folks then. These Last 5 years at this store... employees and management dont seem to care or improperly trained concerning food preparation and cooking guidelined procedures, basic customer service skills and the whole looks of the store just looks run down and trashed. However May 1 2022 yesterday aroud 4:30-5pm I had to return another bucket of chicken. The manager observed the chicken looked pretty bad, she also admitted she was new and knew nothing about the cooking of the chicken procedures. She really didnot know how to remedy this issue. I suggested to her: always try to make customers happy without returning money first. I asked to ask the cook for a fresh bucket of chicken throw in some mash and gravy and im happy. She did all this and my chicken was perfect for the first time in a long time. I reminded her as a manager: this is what every piece of KFC should look like. This manager was honest very apologized and almost humble for my inconvenience. She was sincere. She deserves a quick raise for incentive and acknowledgment. SHE'STRAINABLE!!! This store needs just that.
Thank you for your time. I really do hope this gets acknowledged. THIS KFC COULD BE GREAT AGAIN IT JUST NEED SOME TLC INSIDE AND OUT.
The KFC in scottsburg, Indiana is always out of extra crispy chicken. No matter what day of the week we go, usually if it is after 7:00pm, we can never get extra crispy. You would think it would be common sense to make more of something if you see you are low on it!
Pulled to drive threw ordered the family fill up it was a few cents shy from 30 dollors I had asked the lady that took my order if we can substitute mash potatoes for fries cause we just don’t like mash Potatoes and asked for extra cole slaw we get home 30 min later and they only substituted 1 mash potato and so we got fried and one mash potatoes didn’t get our other cole slaw but I guess was ok because the cole slaw is dry always now and we got no biscuits we had a 30 dollor meal that we threw away cause I guess we won’t ever eat our favorite meal any more kfc has went majorly down hill
I have went to the kfc in Chalmette two days straight trying to get a pot pie. They are so rude and arrogant they say we don’t have any and when ask are y’all cooking anymore NO and that’s it. What is going on they never have anything. This needs to be addressed. Can someone give me a csll Thanks
I will never eat a kfc chicken place again poor service and very loud can’t get your order right can’t believe that they ran out of white meat and didn’t tell the customers
I called KFC and asked if they had any extra crispy chicken left, he said they did so I got myself and my kid in the car and when I got there a few minutes later, he said h they were closed and that he threw all the chicken away. It was only 8pm also.
I ordered a k15 meal(extra crispy, fry, and a root beer), a large gravy(asked for the biggest gravy they had), and a large fry. Fry's were 1/2 full, chicken was regular, gravy was a small and the box was missing a cookie and root beer was flat.
A supervisor got mad cause we walked into the restaurant told us to iuse the drivethru we asked if we could order inside that we would wair outside she proceeded to yell and cuss at us l am so disapointed and apalled that you have such a rude person working for you.that speaks very unprofesuonable of you.
I will start this by saying the past few times that I’ve been here to service and the food has been very bad and the gentleman claiming to be or saying he’s the store manager the gentleman is rude he’s nasty. My family decided to give it another try over the weekend and it was just bad and his attitude is just horrible. If this is the kind of service that this Kfc is going to allow you will lose a lot of business I’m not sure what’s going on there was a girl there at one point she was the store manager I do believe of Cassidy I think it was that lady was very nice very sweet never had a problem food was always excellent so I’m not sure if she’s on vacation if she transferred or what but myself in my family miss that kind of service she gave us excellent service we were there every week we won’t be back now he has totally ruined it for us the food was just downright disgusting and his attitude about it I will be passing this along I also will be calling in a complaint to the Number as well bring back the good food bring back is a good customer service that we had a few months ago I did notice though that it doesn’t look like any of the people that were there a few months ago or so are still there if this is the kind of employees you are going to have give this kind of customer service you will lose my business. And I tried to bring it to the gentleman’s attention my daughter needed to use the bathroom so I walked her inside and two of your lady employees did not lock the bathroom door and my child and myself walked in on them Doing from what I could see as I’m trying to shield my daughters eyes some kind of drug because apparently I guess we startled them and when they turned it when the one lady turned her head she had white stuff all over her naps I will be calling the Better Business Bureau to let them know that apparently your establishment allows drug use as well because when I said something to the gentleman he blew it off. Maybe that explains why the service is so horrible there now sincerely a customer who will never be back but I had to explain to my daughter was that you ladies were doing.
I will start this by saying the past few times that I’ve been here to service and the food has been very bad and the gentleman claiming to be or saying he’s the store manager the gentleman is rude he’s nasty. My family decided to give it another try over the weekend and it was just bad and his attitude is just horrible. If this is the kind of service that this Kfc is going to allow you will lose a lot of business I’m not sure what’s going on there was a girl there at one point she was the store manager I do believe of Cassidy I think it was that lady was very nice very sweet never had a problem food was always excellent so I’m not sure if she’s on vacation if she transferred or what but myself in my family miss that kind of service she gave us excellent service we were there every week we won’t be back now he has totally ruined it for us the food was just downright disgusting and his attitude about it I will be passing this along I also will be calling in a complaint to the Number as well bring back the good food bring back is a good customer service that we had a few months ago I did notice though that it doesn’t look like any of the people that were there a few months ago or so are still there if this is the kind of employees you are going to have give this kind of customer service you will lose my business. And I tried to bring it to the gentleman’s attention my daughter needed to use the bathroom so I walked her inside and two of your lady employees did not lock the bathroom door and my child and myself walked in on them Doing from what I could see as I’m trying to shield my daughters eyes some kind of drug because apparently I guess we startled them and when they turned it when the one lady turned her head she had white stuff all over her naps I will be calling the Better Business Bureau to let them know that apparently your establishment allows drug use as well because when I said something to the gentleman he blew it off. Maybe that explains why the service is so horrible there now sincerely a customer who will never be back but I had to explain to my daughter was that you ladies were doing.
I ordered $75 worth of food, got home and was missing my 8 piece chicken tenders. I called and had to drive back to the store to get them. Had to sit in line for 15 mins while all my food was home getting cold, then got to the window and they thought it was funny!
Did a online order came to pick it up it was very light so I knew all the order was not in the bag the manager on duty at 757pm on today is rude nasty attitude rude to customers behind me as well waiting on people! She is a young female with blonde hair and fake nails to long to be preparing peoples food!
Yes I did door dash order for Kentucky fried chicken the pop corn chicken was so hard couldn’t even eat it they only gave me wings and thighs no breast it cost me 60.00 in the bucket Discrace they gave me no sauces that I asked for very dissapointed
On two consecutive weekends the kfc in Midwest City, Ok (Douglas Blvd) has had no tenders to sell, something about frier not warming up (2nd occasion). I will never go to this store again. And that is a shame because my son loves your tenders
Zero stars
Have never ate at this KFC so coming through decided to try.... Big Mistake! Got the 8 piece chicken, 2 sides....There was only 1 breast , I went up and asked about it (thought it came with 2 breast ), she said she thought there was 2 in there ...No ma'am there was only 1 breast ...she went back and after a few min , came back up with another breast! I appreciated that but was afraid to eat it b/c of how long it took her to get it ! No one else in the restaurant so I knew they weren't busy ! Was not impressed at all! Thought it came with 2 mashed potatoes but just got one ...but wasnt going to ask about it... Just wont shadow their door step again !! This was in Siloam Springs Ark...
We pulled up at drive thru at Cordel GA… @9:25 they said they don’t have anymore chicken cooked and if they were to cook some they would be closed because they close at 10. I am very upset at the fact that me and my family of 8 stopped after being on the road for 3 hrs straight with no food and this is how we were treated. You guys need to do better in hiring your workers! I work in this industry and we don’t stop cooking until the time we close! The fact that they aren’t cooking anymore chicken at 9:25pm and they close at 10pm is OUTRAGEOUS!
We went to drive thru at 12 on Sunday. The lady said hold on twice while taking our order and there were no other cars. We ordered an 8 piece meal. We get to window the man says pull up and wait, 2 more cars wait behind us. 8 mins. truck at window gets food and other cars waiting, man asks what we are waiting for then says he gave food to wrong car. 15 mins 8 cars get food. 25 mins no one ever came back I go inside ask where our food is? First they say they are out of chicken, I said I can see all the cars leaving with buckets, then they said they are waiting on wings, I said at almost 30 mins and all these cars you couldn’t just put something else in there? Then they ignore me for a couple mins. So I ask for a mgr. She comes and says oh their out of dark meat. I said So all these cars none of them had dark meat? Just then the cook says here 2 more 12 pieces. I say y’all can manage 2 12 pieces but not 1 8 piece? So then she said they have been waiting on crispy I said we ordered original, she said oh I meant original. I said it been 30 mins can you please just make our food. She went and ask the cook when will original be ready? He said (what are you talking about? We have plenty of both original and crispy and haven’t been low on either. He said he sent my 8 piece twice the drive thru guy gave the second one to one of the 12 piece people. The mgr gave us me our order Rudely! I said I know that our order was given to the wrong people twice. It would have been a lot nicer if you would have told the truth versus lying to me several times. Also it would seem after all of this you would have at least apologized for us waiting over 30 mins. and for all this confusion. Then I get home and open my food to NO BISCUITS AND NO GRAVY!!!!
Dining room says we are open on the sign but they are not! I even call them and they tell me they will open shortly but they do not! This is the store in New Albany, MS. A lot of people are going other places because of this. I do not want to eat in my car. I think it’s because they don’t want to clean up the tables.
All of your stores in the five boroughs don't answer their phone .and there breast pieces are very small horrible.
Have feedback for KFC?
Thanks for your feedback!
Sorry. Please try again later!