Consumer Complaints Department: Scams Problems and Reviews

I am disgusted that Kohl’s has decided to open at Midnight for Black Friday. Sure, maybe the shoppers like it, but how about those poor workers!!! The workers should be able to enjoy their Thanksgiving with their family without having to get to sleep so they can be at work by midnight. This is an abuse of workers. (I don’t even work there and I am outraged.) The shoppers can and will wait until morning. This really makes me think less of Kohl’s and the other stores choosing to do this. What has happened to thanksgiving and black Friday that stores are open at these hours now?

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I recently attempted to purchase 3 items totaling $104. I gave the cashier my coupon for $10.off 30,a family and friends 20% discount coupon and 2 Kohl’s cash coupons. The clerk was new and didn’t know what to do with the coupons. She asked the manager who was standing close by and training another cashier what to do. The manager didn’t look at me or address me. She simply stated “Tell her we don’t take those.” I felt like I had been slapped. Absolutely shocked. I simply picked up my coupons and Kohls cash and left. I bought my items at Kohls in Hiram Ga without any problems. I love Kohls and will continue to shop them; just not the Albany Ga. store.

Attention all Kohl’s credit card customers!!! When you use your Kohl’s Cash in conjunction with any other discout coupon; such as a “Reveal coupon-you peel of to see what percentage off you can use-typically 15, 20 or 30%–THE CASHIERS HAVE BEEN INSTRUCTED TO SUBTOTAL YOUR ITEMS, THEN SUBTRACT YOUR KOHL’S CASH, THEN THE PERCENTAGE OFF COUPON!!!!!!!!!!!!!THIS IS SUCH A SCAM!!!! Most folks do not take the time to calculate what & how Kohl’s has cheated them. For example: For a $50.00 purchase, with $10 Kohl’s Cash & a 30% off coupon–using their deceitful method noted above–YOU WOULD PAY $28.00 PLUS TAX ON $40-(I’LL USE 5% tax for example).

I purchased a package of 3 pairs of childrens socks last evening at Kohl’s in Forked River, NJ. When I got home I realized that one of the pair of the three was missing the matching sock. I went back to Kohl’s to replace the socks. The girl at the register was rude, and directed me to customer service desk. I went to customer service and explained to them that I wanted a credit for the socks, because they were defective and had no more on the shelf. She said fine, and credited my account. Well, the socks were $4.99 and I was credited $4.25 because they had the ordasity to charge me a transaction fee of .74.

Kohls tried to rip me off. Remember credit card companies are thieves, they make they’re money from adding unnessary fees. I made a purchase and apllied for a kohls card April 15,2011. I payed with my Debit card inwhich they did not charge but instead, added it towards the kohls card I applied for. I’m a college student who’s just getting into the credit card thing to bill up my credit. I thought they would subtract the total from my Bank of America Debit account Or atleast my Bank Of America Credit Account since I have both & used my Bank Of America Debit Card.

I visited kohls in hendersonville tn. on may 20th. It was my husbands birthday so I was picking up a couple things he wanted. I purchased a metal cooler that was on sale for 164.99 and the antigravity lawn chair on sale for I think about 55.00. O also purchased two shirts for myself 4.00 on clearance. This was a very busy day and I was on my lunch break so was really in a hurry. I didn’t realize that the lady didn’t give me my kohls cash till later that night When I called the next day they pretty much said too bad. Customer service is really bad at kohls.

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I was just at the Kohls in my town. Too bad I left empty handed as they wouldn’t take their own coupon. The coupon comes into anybodies email through SmartCouponSaver, which anyone can get, without giving your name. A day ago when I had my email open, I printed an extra coupon for a lady who I work with, since they go to anyone’s email or even multiple emails one person has. I don’t have a charge card at Kohls, nor does Kohls, or my email even, have my name- it’s just a random coupon, and this one was for $5 off any purchase over $5. I’ve used one several months ago, last year, without problem.

I am 63 and my mom is 87 and we shop at kohls in faifield ct. they have no carriages. How do they expect us to buy anything. I cant put stuff in a plastic carry , how do you fit anything in there. Most old people also need carriages to walk better when they are purchasing. You are going to lose customers if your carriage problem is not resolved. I have walked out of kohls twice now because they dont have carriages. I have noticed that other kohls customers walking around in the store are griping about the same problem. please look into this matter, thank you!

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Kohl’s in Livermore CA has a terrible reputation for calling out there Loss Prevention Employee’s if they see more than two African American customers shopping together. One item I picked without trying on and clearly on there store camera took directly to the cashier at the checkout to pay for gets a call from another Kohl’s employee who directer her to look up the price the clearance skirt I was purchasing, who then informed me that the skirt was not the listed clearance tag price that was attached to the freaking skirt and not tampered with!!!!!! embarrassing me and my family not to mention the two kids i treated to their first kohl”s shopping day!!!!!

I experienced racial discrimination today, March 15th, 2011 at your Kohls store on 1248 Broad St. Wallingford, CT Store #60 at approximately 1:30pm from cashier named Ron, who upon seeing us head his way, told us to go to the other register & put the closed sign on the belt! Not 2 minutes later he removed the closed sign & told people to come over to his lane! We checked out with Susan at 1:35pm & I went up to him to see his name & he had a HUGE smile on his face, grabbed his shirt & showed me his tag & told me his name was Ron! I asked Susan to speak to the Kohls manager & while waiting for her to come out, a Spanish woman was approaching his lane & again he told HER to go to the other lane & threw the closed sign up, only to remove it again!

I bought an anniversary ring about two years ago from Kohl’s and since then the diamonds have fallen out a total of four times. When I first bought it, I had a warranty. During this time, a diamond fell out. After my Kohl’s warranty was up I had three other different diamonds fall out of it. Because I don’t have the warranty anymore, I keep having to go spend money at a jeweler to get the diamond replaced. I should not have had diamonds replaced this many times. This is the result of poor craftsmanship at Kohl’s. The diamonds don’t even look right either. The clarity is very poor. I had my rings together (my wedding ring, and the two anniversary bands) and I can tell the difference in the quality. The coloring in these diamonds do not look like what real diamonds should look like.

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KOHL’s Hassle Free Return Policy is a FARCE. My daughter purchased my husband Nike Shoes for Christmas that were on sale for $29.99 plus tax. The shoes were too small, so my husband took them back to KOHLs. We waited in line a while, then was told to just keep the shoes and find a replacement. So we thought great, we will see if they have them in his size. Well they didnt. But he saw a pair for $39.99. He took them back to the service desk and the gentleman there deducted $7.00 because he had no receipt and a $5.00 restocking fee. If the store gets $12 for EACH refund with no receipt, they are making money!!! This is a FARCE !!!

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Is this refund transaction within Kohls Policies for refunds and good Customer Service? I explained that I paid in CASH (After the Kohls Discount Card was deducted from the balance) and would like CASH refunded. Kohls CSR stated that I did not understand; since I used a Kohls Gift Card I must get a Kohls Gift Card for the same amount. After debating this point, the Kohls CSR repeatedly said that this is what her computer showed and “the computer does not lie.” After speaking with 2 CSRs I tried to find some Christmas gifts within Kohls to use the card. I did not find anything within the Kohls store that I wanted to purchase and now wish to take my business and money elsewhere.

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