BEWARE THE MACYS “AMERICAN EXPRESS” CHARGE CARD!! On October 15, 2011 I purchased $79 in clothing at a Macy’s store. I was asked if I’d like to get cash back by opening a Macys charge card (American Express) using it for my purchases. I agreed, and signed up for the card. Eight days later, before the ending of the billing cycle, I used my checking account to electronically pay my Macys bill in full. I thought that all was well. I made no further purchases with the card.
I have now been screwed at least THREE times by Macy’s cc at $25.00 a pop for so called “missed or late payments”! I have “scheduled” payments to be withdrawn from my checking BEFORE the due date and on at least three occasions I have been told they did not receive payment, which is BULLSHIT!
Beware b/c the Macy’s Rebate process feels a lot like a scam. At best, it is very annoying and time-wasting. Bought $300 KitchenAid mixer which was running promotion for $30 rebate & subscription to Food & Wine magazine. Sent in completed rebate form, copy of receipt, & original UPC code (cut out of heavyweight cardboard KitchenAid box), all within allotted time frame.
Last week I received a call from Macys credit card services. The message light was lit on the answering machine but no message. I called the number back from caller id and when I heard someone answer Macys, I realized I forgot to pay $25.00. I called the 800 number and spoke to Kevin in India. He insisted that I give him my bank info so that a payment could be posted that day. I told him I would send it via online banking, but he couldn’t guarantee the late fee would be waived.
I bought a vacuum from Macy’s of Pasadena CA around Christmas time. I was told at the cashier to fill out the form and send it asap. I did. When 2.5 months later I got back to store rebate center in order to get help I do not know why they got upset because they do not want to spend their time on my request. First they blamed on me by saying that I should provide them with 800 number of the company. Then they told me that some number on the form was not properly completed.
Well well I have found Alot of complaints on the ole iNET about folks having unauthorized charges on their credit cards in the past few years by Macy’s East. Now I have found that Macy’s east is a nation wide division of Macy’s (I believe it’s a furniture store??). Anywho, the other night my husband was checking all of our CCs because he had just paid them off & was making sure I didn’t spend any “unauthorized” amounts!! Hah! Well all of a sudden he’s calling/yelling at me,” WHAT THE HELL DID YOU SPEND $300 ON AT MACY’S?” I was a bit confused because I haven’t stepped into a Macy’s in over a year! So I looke at the charge, it was $277. And some odd cents.
I was in another state and did not recieve my bill on time because it arrived at my house in Virginia. I was in Oregon. My fiance forwarded the bill to me so that I could pay it. I kept getting non-stop phone calls from Macy’s. Eight a day at least and I was only three days late. The constant phone calls is harrassment by the way! Then, when I called to find out what my January bill amount to be paid was, they kept giving me the run around for an hour, telling me that they were charging me for January and February (It’s not February yet!) and that I needed to pay both in January.
I know that this isn’t really a place for compliments, but since you review it before you send it in, I’m hoping you could get it to where it should go. I have heard recently about the whole “J. C. Penny’s vs. One Million Moms” debate, and I went to their page and found that they were protesting you for advertising 2 grooms in one of your catalogues. I want to thank you for your idea to include the LGBT community in adds, to show that acceptance and compassion will be tolerated over ignorance and hatred. Times are changing. In the past week, Proposition 8 was repealed, Washington has allowed gay marriage, and Illinois has proposed a bill that will legalize gay marriage there.
I bought the set of mattress from Macy’s furniture over the phone on Dec. 28, 2011. A week later, I got a call to remind me that my mattress was ready for pick-up at Union City. At the warehouse, they gave me the wrong set of mattress. I ordered size full of Simmons, but they gave the a set of Sealy mattress with size queen and the base is size full. I called customer service the same day after I got home. After talking to a couple of customer services, they said they will make the delivery for the correct mattress and pick up the wrong one from my house. The correct mattress charge was $447, but they charged me for $535.30. I called them concerning the $535.30 in my credit card statement.
Dear Macy’s, I’m writing to you, to inform you off the lack of customer service in your store, located in downtown Brooklyn New York. First i must say the majority of your employee needs…needs proper customer training. My husband & i was visiting from Europe, where my husband is stationed fighting to protect the same country were these ungrateful live and work. I was in the dressing room, my son was in the waiting area, i advised him to direct his dad to the fitting room where i was which was the second room to be precisce. Unpon arriving @ the fitting room area, he told me the attendant was on her phone and didn’t ackonweldge him; he proceed to the room; thats when the very loud Rude sale asst, address him in the most vouglar manner.
i used to live in LA and i moved to Colorado 9 months ago and now i had received a statement with a balance of over 100 dollars whit a purchase that someone did en LA Glendale(7/11) with my macy’s card while i was living in Colorado all the time with my macy’s card with me, i made my complain about this situation and they send me a new macy’s card and they supposed to start an investigation and i got told that my balance was in 0 again like it suppose to be, that was 4 months ago (7/11) and today i got a call from a collection company that i need to pay this balance (over 100).
So Mad with you Macys !!!! My wife sent in the payment of $50.00 last week online it shows as pending and yet you are calling me to tell me I will now have to pay a $25.00 late fee since my payment has not been recieved…We asked to pay it over the phone with our Bank card and said it would be $14.95 service fee + $25.00 late fee plus my balance well MACYS I am going to the store to pay my balance due and canceling our accounts with you… POOR CUSTOMER SERVICE TOO !!! SO SHOVE IT
Yesterday I was shopping at Macy’s. If you opened an account you got a large percent off purchases. I did do this, was not told my crdit card limit and informed I donated $25.00 to THANKS4SHARING. I found this odd. I called a 1800 number and a woman with a thick accent told me my limit was the amount I spent today. $275 + 25 donation. I have three major credit cards with very good credit liimits. Today I drove to the “human Resource” area. At least 5 people told me they rally could NOT explain how credit limits are determined. Change is a constant. And if you cannoy manage change it is time to quit. I paid off my card and I am now working with the FTC to get my unexplained $25 donation.
Macy’s New Credit Card Limit
Aug 19
I went to macys to purchase some items using my new credit card, mind you when i received it i asked what was the limit several employees told me the was none. As i proceeded to pay for the items my card was declined. Not only was i embarresed i couldn’t get the items for my child who’s going away to college. When i called customer service and there cooperate office they were very un perfessional. There response was pay the bill and you can use the card. So i took my business else were and will be canceling my card. Macys need to train there employees better.
As a longtime customer, I erroneously thought that my wife was an authorized buyer on my account but found she was not. So I simply wanted to add her as a buyer. Having contacted Macy’s I was asked the usual questions for security reasons and to ascertain who I was. However, the questions were bizarre in that they pertained to addresses I had never heard of (they asked whether the addresses had any meaning to me). I answered honestly in the negative, never having any knowledge of them. Having completed the inquiry I was told that I “had failed the test…since I didn’t know the right answers..”.
Macy’s (or caller id MCCS with a 727 area code) has been calling and harassing me for over two weeks by phone. I didn’t even know it was Macy’s at first since whenever I picked up the phone there was dead silence or Muzak. I tried calling back the number as well and it just rang and rang or I got muzak again. I finally got through to a live human being around 7:30 pm eastern time on a Sunday night. It turns out it was Macy’s calling to tell me that I had accidentally underpaid my last bill in the amount of $33.00! The representative, a Mr. John Dale (yeah, right, that’s really his name) had a very heavy accent and was very difficult to understand.
On Sunday I went to Woodbridge Macy store on 7/31 at 3:56 pm. I purchased a black dress with my Macy Black card. I didn’t want to keep the charges on the Macy card so I told the sales clerk I would like to pay for the charges with the debit card. So I placed the debit card in her hand and she in return put the debit card on the counter. I don’t think this a normal business practice with Macy. I am a very valuable member with Macy’s store and I think she needs to be spoken to on her behavior. Here are the two transaction numbers listed below so you can identify the saleperson.
I am stationed overseas with US Department of State. On 7 July 2011 while on vacation at the town of Clearwater, Fl my wife and my USAA bank debit cards and Ripley Master Card were stolen; immediately the cards were used to make fraudulent charges at the Macy’s East store #832 located in Tampa, FL. One of the charges were for $417.30 on my USAA bank debit card; however, I am still trying to get the statement for the other charges made at the same Macys department store with my other credit card since it is from an overseas bank. I blame Macys for not enforcing their sales associates to very the customer’s identification when making a purchase with a credit or debit card.
I’m 67 and don’t want to pay my bills on line. I have not received a bill from Macy’s in three months. Each month they have charged a late fee of $25.00. I have called them emailed them gone on line and typed my complaint asking for my bill. They said they would not remove the late charges and still have not sent the bill to my home. I fell like I’m talking to a wall. I have had a long history with Macy’s and never had a problem, never a late fee, nothing until now. But no one cares. I spoke to someone in India and they said very sorry, pay bill on line in store or over phone. I have recieved an itamized bill/list of purchases and returns from Macy’s for years, why do I have to do things differently now, if I dont’t want to?
I live in Ottawa, Canada. While on a shopping trip to NYC I opened a Macy’s account on June 5th, 2011. I cannot pay the outstanding balance of $114.35 on my account by mail because Canada is presently experiencing a postal strike. I cannot go on line because the only information I was given were the last four digits of my account being 5950. I spoke to someone at 1-888-431-6229 to get information on my account. Canadians do not freely give out their social insurance numbers and are even advised by the federal government not to do so because of credit card fraud. I am therefore unable to get anywhere. I would like to be able to pay by MasterCard over the phone if possible.
