Microsoft Complaints Continued... (Page 8)
521+ reviews added so far. Upset? Call Microsoft corporate: 1-425-882-8080My hard drive crashed and i no longer had access to the recovery partition on the computer which is apparently required for a reinstall of windows 8. I was able to pull the Windows 8 serial number off the BIOS and had it available. I contacted the computer manufacture who pointed me to Microsoft to get a key. I talked with a gentleman by the name of David who told me there is nothing Microsoft could do to help me in any way or fashion. I then asked to speak to someone above him Oscar (Employee Number V-61osc) He pretty much told me the same thing that nothing can be done by Microsoft to help there customer in anyway. The only option he gave was to buy a new copy of windows 8 and i refuse to do that since i have already purchased a licence when i bought the computer originally. I have supported and had Microsoft products since win 95 and i have NEVER had an experienced like this. My thoughts on Microsoft has changed im not sure i can buy anymore products from the company. If a company can no longer support their product then i have NO use in recommending or buy there products.
Black ops 2 has had some minor glitches that I'm ok about but I've been DE-ranked twice, and both times an Error message came up saying that the persistent rank data for my account has been corrupted and that my rank has been restored to the latest rank stored back up, well it put me 7 levels down from52 to 45. So i would really like if you guy at Microsoft could fix this and restore me back to my former level.
HP was contacted with IE gmail problem. HP uninstalled IE, then re-installed it but it will not display my www.msn.com web site. Now they tell me AFTER 12 HOURS of many phone calls, including to a supervisor, that the computer need to be set back to factory settings and all my stuff re-installed. THIS IS REDICULIOUS. I'm not a computer person and this task scares the hell out of me. I really want to send it back to HP and have them fix this.
I'm presently traveling in Thailand. I accessed my account yesterday morning (Feb. 19th) but in the afternoon I was unable to access the same account; same results today. I have important business to conduct (and e-mails to retrieve) and I need access ASAP!! What's the deal?
I have played several of your online games. Most are playable. But your online backgammon game has major problem that need to fixed. I have experienced many problem, from other player manipulating not only their own dice rolls but mine as well. I have witnessed people changing their dice roll after the roll had been cast. The latest one is people being able to disconnect you from the game when they are loosing. These are problem a game patch could fix. But even after having this reported to your company by many people other than myself. The problems persist, this failure to keep your games secure is a violation of your own term of game play, which your company operates. I don"t wish to have to make an issue of this, but if these issues aren't addressed it may force me to take stronger action. ie. consumer protection agency. Sincerely, Douglas Rice.
I went on your website and had to regiaster my xbox product, and join the microsoft website just to learn that my xbox isn't covered by your warrenty for "thjis type" of problem. Which just so happens to be a very common problem, probably the most common problem with the console. So it amuses me that Microsoft wont look after their consumers in this way. This is why more and more people are looking for a better console everyday, because of Microsofts dont care attitude to the people that matter most. Its a common issue with the coinsole, Microsoft know all about. And the Xbox community is huge. Word does get around, and people do get pissed off. One day microsoft will be boycotted. Just a matter of time really. I bought a brand new game for this console which has trouble reading discs. Brand new. And the xbox chewed it to bits. Red ring fever they call it. Well thats the last time I buy one of your products. Many of my mates are shocked by this. And they're thinking twice about your products too. This needs to be addressed.
DATE: 31 Oct 2012
TO: Consumer Complaint Department
Microsoft Corporation
RE: Infection of My Computer by Your Program
FROM: Ron Sellner, Ph.D
2749 SW Bucharest Court
Portland, OR 97225
503-292-3917
deeronsellner4945@hotmail.com
Sometime in the last few days your company infected my computer with a program that will not allow me to open some of my Word files without purchasing Office 2010.
This happens with some of my files that I created with Word 97 and saved years ago as well as those people have e-mailed me as attachments. It even happens when I try to open files on an external hard drive.
You are holding my files hostage and I want them released immediately.
Thanks,
Ron Sellner
Dear Microsoft, I wanted to bring to your attention the fact that I have recently purchased a laptop with Microsoft applications to load. After following Microsoft's instructions I found myself in a position having set up an account (as specified in your instructions) only to find that I couldn't access my inbox to read the e-mail instruction which would the inform me how to proceed further. I couldn't access this mailbox as I hadn't verified the e-mail which I would receive through the mail-box I couldn't access. I would go into further details but after nearly three hours of trying to sort this problem I have developed a good understanding from your own technical team that you are well aware of such chicken and egg problems.
I was informed from a member of your team that it would take 5 working days to provide me with a replacement product code as that now having followed your published instructions my original product code would no longer work. I think that this time frame is disgusting and dont't believe for a second that this is how you would treat your larger business clients. Your technical team admitted to mistakes within your own instructions, leading to the problems experienced not only by myself but by several hundreds daily as well. I would think that a very simple re-writing of your instructions to new clients would be something of a priority and to be honest can't believe a company of your reputation haven't already reacted to the continuing problems.
I was also told by your technical team that you haven't got a complaints team, something I disbelieve given the sheer size of your company. If this is really true I would like to know as I would like your own governing bodies to consider setting up such a department. If such a department does exist, which I'm sure it does, then I would suggest that all members of your organisation are aware and that they ensure that they know the relevant contact details of such a department for when they have clients wishing to put in complaints.
Because of the rampant hacking an cheating of your online game and your companies failure to fix this problem. I did something that I should never had to do on my part. I removed your game from my computer. And i will be contacting the Better Business Bureau and Consumer Protection Agency to report you companies complete failure to support your products. I have tried to get technical support only to find your company wanted to charge me a fee for your company to support your own product.
Which was pre-installed into my computer. I never asked to have this program, but of coarse paid money for as part of my computer's purchase. Your failure to support an having it pre-installed into windows 7 OS makes your company responsible for, but also legally responsible to support said products and provide support for said products. Especially when its your companies failure to fix problems that have been reported. I believe your company is the worst example of of any company in not only supporting your products, but also in providing prompt resolution to said problems.
This i attribute to normal procedures of letting products out without properly debugged before releasing them to the public. I feel your company is a mirror of the United States Government in that your not only out of touch with your public and need fresh blood in your company to redirect some of your failures to success.
But your company really doesn't care about those people that have been stuck using your Operating Systems. I now understand why many of people i know, have gone to using Lenux OS. I am very dissatisfied with your company. I also believe if your company continues on the path they have chose, that the Japanese, Chinese, or another American company will soon ( in the next 10 years) not only surpass yours but you will be forced out of business. I know no one who makes policy or is able to change the direction your company is headed will ever read or made aware of its problems. My opinion of your company has became a mirror of most people whom are in the computer and software businesses. If you don't believe my statement to be fact. Then you really need better people in your public relations department. I would love to have the opportunity to address your next board meeting!
Or you really need to have someone bring to light at said meeting the problems which are rampant with your OS and other products. Someone needs to be held accountable for either the success or failure of said products. because as it stands, it appears no one is at this time. Or if there is such a person within your company, they are among those who need to be replaced. On a scale from 1-10 on how i would rate your company and its customer service. I would give you a negative 5. Because of failure to fix issues that have reported months ago, that a simple game patch would have fixed. Way to GO. If you set the bar of performance an customer service any lower you can Rename your company for the exceptionally stupid computer users.
Dear Sirs,
I bought Japanese language pack form Microsoft sore on line.
My computer went down and I needed to re-install this software, but I could not.
If you buy on line, no product key is supplied, and I can not down load again.
I called maybe over 10 times to Technical support, nobody can help me.
Accordingly, I ended up to purchase Japanese Langage pack again and install.
First, why you do not supply Product key number if I buy on line?
Why your tech support people do not know how to download this software without Product key since Microsoft did not supply it?
If I have same problem, how can I solve this problem and I can download without calling you many many times and wothout product key?
This problem happened 3 times alraeay, and I ended up to purchsase same software 3 times.
Regards,
Takaya Nieda
About a week and a half ago, my brother bought me a new Xbox 360 Slim (4g) as a late christmas present. I was so excited to get it home and transfer my stuff onto it so I could give my fiance my old Xbox 360(60g). After I got home, I hooked it all up and did the transfer; when I loaded it onto the new slim, it asked me to sign into my Microsoft Account, but I had forgotten the password. I then got online to fix the issue. I got my old Xbox 360 back in 2008 as a christmas present from my fiance and I made up an email address on gmail so I could make my Avatar and account with Microsoft. After I made the account etc, I never used the Gmail account again. So when I went to reset or retrieve my password on Microsoft, and it sent it to the old gmail account, I realized the gmail account had long since been deleted. So then It asked for the security question, which was my favorite fictional character, which is NOT a question I would normally have choosen, and I have not a clue what it is. I have litterally made a list and sat and went through every cartoon or book and none of them are the correct answer. After all that, I decided to just call Microsoft and get my password. They told me in a round about way, that without knowing my Security Question im SOL. They took down my Console ID on the new Xbox and told me they would call me back in 3-5 days. Well today is day 5 and I hadn't heard a word from the company. I called them back to then be told the woman took down the wrong Console ID, that they needed my Old Console ID, not the new one. They took the information down and once again, I am now forced to wait another 3-5 days. I understand that Security is a major issue for companies, and if this was someone trying to hack my account, then I would be grateful for Microsoft putting a cabash on it, However, if they want a Microsoft Xbox Live Account to be THAT Secure, then they shouldnt JUST rely on a security question, They should also ask you for your Drivers License # or ID# and/or your social security number along with the Password, Email and Security Question. So pretty much I am stuck and Microsoft wont do a thing about it. I told them I would take a picture of my Drivers License and email it to them, but that wont work "we need your security question answer". This isnt the military Microsoft, it is a friggin' Account tied to a GAME! Their techincal support staff is far from adequate to handle situations like this, too. If they do not give me my information back, or at least let me reset my Password, I will be forced to return my new xbox and sell my old on and move on to a gaming console that isn't such ass's about retrieving someones password.
I use an adult chat room named eroprofile. it has a feature in which the user can check a box labeled 'automatically view cams'. this opens up 3 web live cam feeds from other users. Ie10 is not allowing that. I can use Google chrome, and the problem goes away. I can use foxfire (firefox? Mozilla) and the problem goes away. ie10 problem stays.
I used to have to trouble with my previous windows and ie applications.
have you forgotten a link, that would make this work?
I would prefer using ie10 as my browser for all uses, but this problem is keeping me from doing that.
Please help.
On February 7, 2013, tahe company I represent told me they were not receiving e-mails from my company e-mail account--michaelf@powertronglobal.com. I contacted Microsoft and was given a number to call--800-642-7676. I reached a man named Bhavya Mahajan. He assigned me a case number which is 1196056728. He asked if he could take control of my computer and I agreed. After about a half hour, he had corrected the problem. I was very happy with his service.
When I came home from work on Friday evening, Feb. 8 at about 6:30PM , I decided to catch up with some friends and customers whose contact information was in my Microsoft Office Small Business program. To my horror, there were no contacts in Business Contact Manager. I immediately called the number I had been given listed above. After almost 5 hours and 8 people later, the problem was solved. They all asked me for my case number which I would assume described the problem but none of them were prepared to handle the issue. What amazed me was when someone told me that the product I was using to manage contacts (Microsoft Office Small Business 2007) for which I paid $280.00 shortly after I bought my Toshiba laptop in 2008, is not supported by Microsoft!
I want this issue corrected and my business contacts and accounts restored. I will be unavailble for the balance of today but will be available all day tomorrow. You may call me at 530-545-0858 or e-mail me at michael.fitzpatric@att.net. Sincerely, Michael Fitzpatrick
I had to get a new laptop for a course and it came with Windows 8. I HATE it. It's been a month, and no, I am not used to it. I downloaded a freeware so I could have the start button back. Who was the genius that came up with this? Thank GOD for everything else I have a Mac.
WL Messenger has always been TOP DOG of the chatting vehicles. The chatting ability of SKYPE sucks the big-one and I am resentful that Microsoft would stoop so low as to suggest that for a replacement. SKYPE SUCKS!!! I will go to YAHOO MESSENGER or any other messenger before I stoop so low as to use the simplistic illiterate excuse for a chat in SKYPE! PLEASE DO NOT REMOVE WINDOWS LIVE MESSENGER!!! THERE IS NO VALID SUBSTITUTE FOR THE BEST!!!
On your maps, and also on bing maps, for the north west of England, the large town of Leigh is not shown. Yet far smaller towns are listed in the same area, the reason cannot be that it comes under Wigan met, as several smaller towns are listed, who also come under a larger metropolitan district.
Leigh is a large town ( well over 40,000 population ) and thou it is in Wigan metro, it is 7 miles from Wigan, it is a totally different town, and far larger to many towns on your maps also under larger authorities. Could you please correct this.
I would like to make a complaint in regards to your poor services. I use your services in order to access my Xbox live account which is a service I pay for but haven't been receiving due to Microsofts incompetences. Unfortunately I have been trying to resolve the issue of my account for some time now and after numerous emails, phone call lasting over an hour then being hung up on and last but not least, following instructions via website have all been unsuccessful. I feel as thou Microsoft are falsely advertising and have been extremely unprofessional in regards to my issues to which is why I am taking this matter further. I am appalled and disgraced with the service you have provided me with.
I have had nothing but problems with my new computer windows 8 . It is the worst program ever invented. I opened the computer today it has stolen my office, word, and quikbooks. The apps don't work and when they do you have to redo the email or what ever goes in them. I opened it today it toke every the picture is even different. I have wasted more time on this computer than I have used it. I even stole my kamski protection.
I think the only way to fix my problem is to drop kick it to the pasture. Please return my money or take this worthless program and exchange it for windows xp.
I am writing to express my confusion as to why Microsoft feels the need to "FORCE" it's exsisting Hotmail customers to "SWITCH" to a NEW email service, "Outlook."
For months now, I have been "TORTURED" with "BLUE BOXES" appearing on both left and right sides of my hotmail page, showing the 'WONDERFUL' advantages of using Outlook. While some may see this as a "necessary evil" I WILL CLOSE my account and MOVE ON to another email provider altogether if I am not allowed to continue to use my exsisiting Hotmail account.
I WILL NOT be "FORCED" or "REQUIRED" to use a 'DIFFERENT' email program just because Microsoft has decided arbitrarily to MAKE customers USE OUTLOOK !!!
I am happy with my Hotmail account, and if allowed to keep it, I will use it, but if this DECISION to FORCE me to switch to OUTLOOK is NOT REVERSED, I will become a "FORMER CUSTOMER" and will NEVER again have any use for Microsoft. I will become their WORST critic and I will SCRUTINIZE every move in the future !
Please RE-THINK this BAD IDEA of SWITCHING PEOPLE from the email service they have used and are familiar with.
Thanks,
Richard Garrison
Morganton, NC 28655
radioannouncer@hotmail.com - (Soon to be an "OLD EMAIL ADDRESS")
Why have you created a new OS that makes using a notebook or desktop computer all but impossible? I understand you want to grab the precious tablet and smart phone market, but creating a new OS that's basically one size fits all wasn't the solution. I just got my new Lenovo ultra-light notebook with Windows 8 five days ago, and have been in hell ever since. With a resume that includes computer programming, I thought I could learn or figure out anything.
This time, MS has created a mess that dumbfounds me. Are you trying to push everyone into an Apple only world? Goodness knows your incompatibility issues with nearly every piece of hardware and software I own is making me reconsider how I'll compute in the future.
With three weeks still clicking on the clock, I can return my top of the line Lenovo with no questions asked. Problem here is I know once I buy a couple of Mac desktops/laptops, I'll never switch back to Windows again. If you're determined to copy from the best tablet (Surface is so lame) on the market, go all the way. Apple has a different OS for their touch screen devices v/s laptops. Your new Windows 8 drinks up bandwidth as it runs programs I don't need or want.
Your impossible to use desktop layout makes even the most simple task all but impossible. I finally found a Windows 7 shell that's making my new notebook a bit easier to use - but it's still hard. What good is it when I purchase a laptop that can boot up in around 20 seconds yet I'll spend the next four minutes prodding and pleading with your OS to do what I'm needing in the first place. Windows 7 proved you guys learned from your mistakes.
Windows 8 proves you don't care what you throw out so long as it forces us into buying more hardware and software we shouldn't need to replace in the first place. During the past two weeks I've been the one who told three separate friends what computer they should buy - which they did. For sort-of-geeks like us, you've just blown a reputation you spend a lot of years building. We won't be coming back unless you fix your problems ASAP. What did I ever do to you?
My email account was taken over by someone in Nigeria on Thursday 5/2/2013. This was my initials, last name, 4 in my family. I have had this account for 10+ years. Microsoft Support says I am out of luck recovering this account. I have 10 years of contacts, saved emails from the IRS an other personal saved emails that remained when this was hacked. They would not even suspend this account will all my confidential information available to use. This is not acceptable.
I have been a loyal windows operating system and office for many years and have conformed to licencing and upgrade requirements and laws. I have recently replaced my laptop which was preloaded with windows 7 Home premium and reloaded all my previously legally licensed software which included microsoft office small business 2010. I have had nothing but problems since relasding Microsoft office and was alarmed to say the least when I searched for a locally based Microsoft accredited support agent, that they required an upfornt payment to address and resolve my problem. I take great exception to this and will not pay as it is a Microsoft problem and not mine or the manufacturer of the laptop. I ask the question. !!!! Why are there always problems with windows or MS office or related programs, which are great when they work but are incredibly frustrating when they dont and it is also NOT EASY to contact Microsoft to resolve the problem. I am self employed and do not have time for this and needless to say sorry that I did not choose the Apple Mac route!!!!!!!
Since the inception of this new Outlook, I've lost my original password and emailaddress, all my incoming emails and contacts. I can't sign into my new new password or email address, that was set up for me by a computer technician - one or the other is wrong so I'm advised. I think this system is failing so many people and I believe their days are very limited.... please bring back Hotmail. Its going to take me forever to retrieve a lot of my data, and unfortunately a lot of very important stuff has been lost forever! I wish to know where to go from here as I am seriously tempted to opt right out of this nightmare and put my laptop to rest for once and for all ! Thankyou.
I have just purchased a new Hp laptop with the only option being Windows 8. Please re-instate the menu button and add the option to boot directly to desktop, while still allowing the easy corner access buttons to and from the new Windows format. I am finding that I like some of the new options, but the old desktop works better for some applications.
I really do not think that Microsoft wants its customers to have to download or order the available work arounds. It is not a good business move to try force unwanted changes unto its customers. Re-adding the menu button and the option to boot directly to the desktop would be a win-win situation for both Microsoft and its customers. I think a lot of "desktop" customers would play with the new system and maybe find they like some of the features, while still having access to the familiar desktop.
Thank You,
Joe Lessar
I bought a notebook-samsung-700t, serial number hlvj93cbb06564 p from microsoft store in fashion valley mall ,san diego on 14 th of March 2012.
the notebook has gone faulty and did not start in 17th of February 2013.i went to the samsung dealer in Cairo,Egypt.they refused to fix since I do not have the invoice.I phoned and e-mailed the microsoft store in San DiegoCalifornia to get a copy from the receipt, but they do not give me any response.
i wonder how does it come that they do not have any registeration. the negligence has cost me the notebook since in Cairo the dealer does not want to
fix it without seeing the guarantee. i think this will be the last time to buy anything from microsoft since the notebook was expensive and they have not kept any document and they do not answer me about the result of the research
I received a call on my landline earlier today from a person who claimed to work for Windows Technical Care but I was unable to verify that he was indeed from Microsoft. He gave his name as Peter Stephenson and he just didn't sound like a Peter Stephenson and he said that he was calling me as a result of Windows Technical Care getting a lot of warnings that my computer with my IP Address was receiving a lot of junk malicious ware. He wanted me to log on to my computer so that he could show me how to fix my hard drive problems.
I was not prepared to log on to my computer or give any information until he verified his identity and he said that he was calling from a number from the United States and the number was 1209 227 6966.
I asked for an Australian contact number for me to call to verify his status and he said that I was asking too many questions that he could not answer and he hung up. My number is a private number so I am not sure where he got my number from and if indeed he works for Windows Technical Care and if not what can be done to track this call that was made to my number which I am not going to provide here until I know that this matter is going to be looked into either by Microsoft or Telstra my service provider.
On August 8, 2013, I received a phone call from a man who identified himself as a representative of "windows". He had an Indian accent and stated that "they" had become aware that my computer had been breached by a virus and my security system was not able to protect my files. He explained that if I followed his instructions by opening up a specific box, he could fix the problem. I protested that I did not like the plan and that my nephew just happens to be a computer tech and I would have him look at it. He said that my nephew was not a "windows" person and could not fix it. I continued to refuse and hung up. I may be a senior cit but I am not stupid. He called back and became very insistent. He said that he could prove that he was not a hacker and wanted me to open the box and a number known only to windows and visible to me would appear. I still refused. At that he proved who he was. He told me that I was uncooperative and being rude to him and he would report me to the FBI and the police and that he would also disable my computer from his office so that I could not use it. "Did I want that to happen? Was that OKay with me?" I said, "Go ahead?" And hung up with him still yelling. I said scam and my nephew agreed. I am a septagenerian and if I intended to be rude, I would have told that SOB to shove it up his hinnie. He sould know better than to mess with gray haired old broad. Warn people about jerks like this. Does Microsoft produce a newsletter to users? Tell them how not to be sucked in.
JGR
I purchased genuine copy of winddows 7 ultimate in original sealed strech package but it has been blocked by microsoft for activation,i tried to reslove the matter over the phone and live online chat but it apear microsft try to sell another one to me and i am not prepare to buy same thing twice and i have been told by agent to take it back where you bought it and purchase another one from us and you know very well after opening the seal nobody accept return therefor i have to resolve this matter with microsoft or report it to relevant department.
I bought a notebook-samsung-700t, serial number hlvj93cbb06564 p from microsoft store in fashion valley mall ,san diego on 14 th of March 2012.
the notebook has gone faulty and did not start in 17th of February 2013.i went to the samsung dealer in Cairo,Egypt.they refused to fix since I do not have the invoice.I phoned and e-mailed the microsoft store in San DiegoCalifornia to get a copy from the receipt, but they do not give me any response.
i wonder how does it come that they do not have any registeration. the negligence has cost me the notebook since in Cairo the dealer does not want to
fix it without seeing the guarantee. i think this will be the last time to buy anything from microsoft since the notebook was expensive and they have not kept any document and they do not answer me about the result of the research
Although I am grateful to have received updates in e-mails, my computer cannot access the above and I know I am missing an update. When I upgraded to Outlook from Hotmail, it worked for a while. I am annoyed as if I have to take my computer to be mended, I will charge the money to Microsoft and it will be strange if it works when connected to another network.
Thank you for your time.
Regards
Anna Watts-Morgan
On apr-09-2013 Somebody pretending working for Microfot call me telling that there was a big hazard to y computer and that Microsoft has been alerted in theirv office ( they had all my personal infos) so I beliebved him.
This person made some tests on my machine and ask for 149.00$ to clean it for a 1 year warranty service.
He installed 2 sharewares programs ATF Cleaner and CCleaner, run malaware for this amount.
I think that I have been trappes and did not accept to open my PC for them.
I do not know how to prevenmt this to happen to other people but you are now advised that Us (I think) people use your name and status to fool persons.
Afterward all the info they gave me was false.
but I still have them If you are intereste3d to get them and start an inquiry tro avoid them rob your customers.
I have so fat spent more than 3500 Nigeria naira on internet data and phone calls to Microsoft support to enable me pay for the full version.even the the Nigeria Microsoft office customer care could not help me.I am begging to pay and get the 25 digit key.can some one help me.I tried pretending to be a south African,no way.I want to pay online using my master card.
I paid $139.95 to purchase and have it installed on my dell computer which operates with windows 7. Microsoft logged in and found there is a problem with the product and assured us that it would be resolved within a few days. That was a week ago. After a frustrating call last night I was advised that a level II tech would call be back and I have never received the call. My case number is 1196466127.
Please help, I have paid for a product which cannot be used and they are doing nothing about this.
i was in a game and this english guy (hrhduke of york) on xbox he was harassing me and cussing me out everyday please do something about this PLEASE!!!!!!!!!!!
I am writing this as a follow up to the complaint I posted 10 days ago on this site. As a result of making posts on this and other sites I have eventually received a phone call from the Head Office of Microsoft in Washington. A very nice lady has been investigating my complaint. This lady has spent hours reading thru the record of over 100 emails, and hours talking to the Tech Team Managers who dealt with my computer. My final words to them weeks ago, was that I wanted to be reimbursed for the computer I had to buy to replace the one that was trashed. $473.84.....
I was considering compensation for all of the anxiety and distress this whole exercise has caused, but at this stage if they paid for the computer that would suffice, because I just want to 'move on'. The nice lady advised me that she had been instructed to offer me ' the expertise of a Microsoft Technician, top 200 man in Canada'! He will come on my old trashed computer and 'find' the missing/deleted files and restore it to its past glory. I replied that I would go along with that if Microsoft would agree, 'in writing', to reimburse me for my new computer, 'if' they cannot restore the one that was trashed.
I am not going to go thru more inconvenience, so that they can come and practise, or play on my computer, at my expense. NO they would not give me that undertaking. I explained to the lady that had they come back with that offer 7 weeks ago, at the end of December or early January, I would have been delighted, but no one wanted to know at that time. But to come to me SEVEN weeks later and say that they will fix my trashed computer but not pay for the new one is ludicrous! What do they think I have been doing for the past SEVEN weeks! I have had to reconstruct my data, all except the Incredimail Program that was wiped out.
I had so much important emails and folders of medical records, all backed up automatically and as I thought, very safe! Safe until it was deleted by the tech person! I had to buy software to get my iTunes back, by transferring from my iPod back to the computer. Luckily, Videos were still on my Video Camera back to my last 'back up', they had to be downloaded and go thru Movie Maker again! This is just a little of what had to be done, anyone who has a computer and uses it as an extension of them selves will know what a nightmare it is for someone to come on their machine and wipe everythign out. Anyway the Microsoft bosses will not reimburse me at all.
They would rather pay for the Lady's time and the time for their 'Top 200 Tech Man in Canada' to spend hours on this! She has gone away today to relay my feelings to them. I will come back here and post the 'end of the story'
Bought a new laptop, has Windows 8 on it. Windows 8 is the most confusing, non-friendly OS I have ever come into contact with! ALSO does not have any Office or Word or anything! Wanna throw it out the window! Can it unload 8 and install 7?
I have purchased office 2013 for three users.When i am trying to activate the product,its get activated on two PCs. On the third PC also it gets activated but when i am trying to open a word document its gets stuck on a proxy server popup window. Then i call to your customer care number 0008004401555, a lady receives the call.After talking for 6 to 7 minutes, she came to know that it is a technical problem and she will register my problem(Complain ID-10473606) & told me to contact on 080401 03000.
Then a guy will receives the call & he will give one more number i.e.1800 419 5666.Then i call to that number,at this time a guy told me that you need to register(paid registration) for our technical help after listening to my problem. Then what is the need of purchasing a licensed version product,if i will suffer with this kind of problems. My whole day will be wasted on this. So please help me to find out a correct solution. I am sending the screenshots of my problem which i faced.I look forward to hear from you.
Dear Sir or Madam,
Having just re-written an entire section of a paper you're absolutely useless program crashed and made me lose a lot of material. Had you guys ever worked at college (which as supported by the quality of your product I strongly believe you didn't) you would realize the sheer damage this does to the moral of the hard working student. How hard can it possibly be to make an application that doesn't crash every last fucking minute? Should a Phd student or even an author experience your utter incompetence, you people will have ruined lives on your incapable hands. For god's sake just sort the damn thing out, its your job.
wankers.
I would like to talk to someone in Authority at Microsoft about a disaster with your on line support at Microsoft. Everything was wiped off my computer by a Tech person who came on my computer remotely to fix a simple Silverlight problem. The computer was rendered useless - all my files and back ups were 'empty'. My email program was deleted and the back up file for the email program I used. She was unable to restore to an earlier date! My emails to her Manager were ignored. Problem started 16th December - 2 months ago! I have over 80 emails to your support staff with absolutely no result and no forward movement what so ever.
I have spent hours on the phone and I have spoken to Team Managers, Microsoft Help, Customer and Partner Advocacy â North America.Populus Group @ Microsoft Corporation. and others. Ater giving me a Ref# they tell me someone will get right back to me. After a week I phone back, no one at that department recognizes the Reference# and I have to start again! Annoyed and Angry doesn't even come close to how I feel about Microsoft today. Is this how Microsoft have trained their Staff to treat their customers? The people I have spoken to are like zombies who haven't a clue what they are doing.
When I tell them the computer is wiped out- useless, Kaput, not working, they ask me if I would like them to put me thru to the Tech Dept to fix the Silverlight File problem!!! There is no Silverlight problem any more because there is NO computer any more - it is just a shell - a useless box!!!
Windows security updates have interfered with my ability to use my computer for more than a year. I am FED UP with it. How can I stop Windows from using all of my on-line time to update itself? I am paying for my own use of my internet service - not for Windows to use it to update itself to the point that I cannot access my internet service. What is the point of having internet service if Windows security hogs my internet service line and my machine????????
I downloaded the trial version of Home & Office 2010 and discovered that Outlook 2010 did not install correctly...when I called in for assistance, I was promptly told "we cannot help you". Let alone that I already own Office 2007 and have never needed MS support. Then I was navigated through 3 different customer support specialists who were all more interested in me repeating the trial key number than actually solving the problem. When on hold with the service desk in the Phillipines, I asked to speak to the manager and was disconnected.
Here I am trying to make a desicion whether to purchase 2010 and this is the kind of cusomter suppport that exists...shame, shame.
I am WP user but can't download music on my phone. This is really bad that u have WP phone and can't download songs even an ugly handset got music
And videos but WP don't have and to store music you need to sync from it from Zune what the hell. Why we WP user directly download music on WP7?
Plz reply me with an answer and a way to download music on my WP.. I don't want to use third party apps. Mail on shubham.mishra146@gmail.com .
I pulled my old computer out of storage and turned it on only to have it say i need to reactivate my windows xp home. i call in and deal with the automated system and it tells me my id is invalid. i get sent to a representative, they hang up on me. i call back, wait for 10 min before i talk to another representative, they confirm my id is invalid, and transfer me technical support, i wait on hold for a half hour during which an employee picks up and hits a few buttons just to put me back on hold twice, just to talk to this guy that tells me because my version is old i can either pay $100 to get his help or get a new license, i inquire about the license and he gets confused about what I'm talking about, so he goes back to the paying $100 for his help. i tell him the product was bought from them, they already got their money from me so i don't agree with paying the $100. He try's to give me the run around. so i ask to be transferred to the complaint department. 15 minutes later after being on hold they pick up tell me their name and hang up on me. What a stupid company, figure they corner the market so they can treat people how ever they want and charge them out the ass.
Regarding Windows 8, you have ruined windows, you took a good product, the existing Windows 7, and added tiles to it etc and simply made it confusing, the changes were not needed. It is not a new operating system, its an abortion, I have used it since I downloaded it and want my windows 7 back, please tell me how as I have no disc to re-install. If you had got rid of desktop altogether that would make sense in some way, but wow what a mess this new "system" is. Sorry Microsoft a huge bloomer
I got a call from microsoft tech support saying my wifes computer was having issues and they wanted to go in and look at it, They said it had all kinds of bugs and spyware and any other ware there is, The guy I talked to said give him 30 minutes and he'll call me back and tell me whats going on, so he calls back in 30 minutes and tells me the computer has all kinds of problems but they fixed them and now he wants 300 dollars, I told him right off before he did anything I was a disabled vet and didn't have any money at which time he said well we'll talk about that after we see whats wrong with the computer.
So I think they fixed it but don't know cause they wanted 300 bucks and then they lowered it to 150 bucks and I said look I"ve got 91 dollars left to the end of the month and can't afford to do this right now, they were pretty persistent on getting money from me which I don't have and finally had to hang up the phone cause they just won't take no for a answer, next thing I see is on the computer screen their putting encrypted passwords on it and then they got off my computer. So i reboot and it comes to where it wants a password which wasn't how my computer was ever setup.
Next I took my windows 7 disc and tried to reload my windows and they had gone in and did something to my boot sector so now I can't even boot up my computer and reinstall my operating system. I called them back but what the heck the phone number they called from doesn't work. This is pretty shady business if you ask me, I've spent I don't know how many of hundreds of dollars over the years for updates when ex wasn't supported anymore and they treat you like this, Maybe I should go to another windows provider and screw Microsoft.
The number they called me from is 989-256-3868 if you don't believe me lol.
We upgraded to Office/Outlook 2013 yesterday. With the type of the emails displaying in gray and/or blue, it is very difficult to read. I have tried enlarging my display properties, and it helps a little but not a whole lot. Is there a way to change this so it displays in very black type with a white background? The company may thinks this looks pretty, but it is very difficult to read and really causes eyestrain and headaches.
i called microsoft because my windows 7 product key was invalid when i tried to resolve the issue i was hung up on 3 times finally got someone who wanted me to pay a 100 dollars for a product key for the the software i just bought for a hundred dollars to make matters worse the guy i was talking to @MICROSOFT computer guys didnt even know that the damn os got stored on a hard drive what a joke of a business i payed 100 dollars for software i CANT even use i am switching to apple computers screw microsoft joke of a business i gave 1 star becouse you cant go lower.
I'm upset about xbox live gold. I bought xbox live gold for a year and it took the money away but didn't give me the service in return. I have tried over and over to contact Microsoft customer service but don't seem to be getting anywhere with them. Can someone please help me get my money back from this giant corporation that doesn't seem to care?
Why is it so difficult to get in touch with Microsoft. It seems that it does not care about the people (not corporate customers) that are using its products. I am technically challenged when it gets to computer stuff, but I get by and can do what I need to do. My old computer crashed and all the programs that were installed were lost and unfortunately, I do not have the CDs anymore. I used to have office 2010 version and all the documents that I was able to save are in that format. I recently tried to open an excel file and have not been able to do so.
I tried subscribing to Office 365, but the program would not open when I tried it. After spending hours on the computer going back and forth with a tech on the chat line, I gave up and asked that it be uninstalled and a refund issued. It was a hard sell on the part of the tech to go on, but I had lost all patience. Finally, the tech said that a refund had been processed - I printed the chat so that I would have that proof. I decided to try Office Online, which is free and my troubles with Microsoft started all over again. I have tried numerous searches on its website to get help in importing the old excel file to OneDrive, but unsuccessful.
Microsoft is totally unfriendly and uncooperative and trying to resolve everything online without even providing a contact either email or phone is not what I consider customer service
This complaint is about my Microsoft Windows 8 Phone Nokia Lumia 520. I've had problems for months since I got the phone. I keep constantly having my connection cut due to Microsoft account constantly needing to be updated. I'm so unhappy with service I've never had the proper use of my phone and internet, also when every I put my internet sharing on it cuts the internet connection again it's bad business. That's what I get for purchasing from Microsoft!
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