M&T Bank Customer Service
Rated 1.55 of 5 Stars
Based on 20 Complaints

Contact M&T Bank Corporate

Toll free phone number: 1-800-724-2440

Manufacturers and Traders Trust Company M&T Bank, www.mtb.com is a bank holding company that is publicly traded on NYSE:MTB. With assets reported as over US 134 billion in 2014 there are over 15,000 employees. There are 135 branches with 97 of those in New Jersey.

If you want to contact a M&T Bank representative you may call 1-800-724-2440. You may also find Customer Service here. If you would like to contact the CEO, Robert G. Wilmers you may address a postal letter of correspondence to him at One M&T Plaza, One Fountain Plaza, 7th Floor, Buffalo, NY 14203.

A FHC, Financial Holding Company generally controls one or more banks without necessarily engaging in banking itself. Holding banks started appearing in the 1960’s but especially after the Gramm-Leach-Bliley Act of 1999, which allowed FHC to affiliate with security firms and insurance companies. Social presence may be found on Facebook, LinkedIn and Twitter.


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M&T Bank Contact Information

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  • M&T Bank headquarters address

    • One Fountain Plaza, 7th Floor
    • Buffalo
    • NY 14203
  • Company website

  • 1-800 phone number

    1-800-724-2440
  • Better Business Bureau rating

    A+

  • Customer service hours

    24 hours a day

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Top M&T Bank Complaints

Browse more than 20 reviews submitted so far

100

Great

20

Very slow to answer phones but when they answer there is so much noise in the background from people working from home they need to be in the branches maybe they would be a little more professional.

20

The branch in Beacon NY doesn't care about their customer safety or business. After being in the drive thru on foot for 40 minutes, I was asked by Janice why I had received a check from an insurance company in the first place and told to come back later to get money that had been available for withdrawal to me. I was asked why I didn't use the atm( no card yet) and told to go to another bank!! After being humiliated I received a call from the bank and told that she was a good Teller!! They don't care about my inconvenience or heatstroke to r panic attack, caused by them!! Can't wait to close my account there and go to any other bank I'll be calling my lawyer also

100

I went on 2/7/20 to my local M&T bank in Owings Mills, MD!!! The worst experience as customer. I came at 11:30am and waited 30min!!!! I'm very patient person, and never complain about anything, but this time I needed to just point out the issue with customer service. The lady employee she took another customer because prior she came to check-in window first doing her deposit checking or whatever, and then she came to sign-in her name and sat. I was aleady there first because I came at 11:30am. The employee lady took her first and didn't even say sorry or apologizing to me for waiting patiently 30min!!!! She could have handled more professional and polite!!!! I still give 5 stars because I love this bank, but they need to have more employees professional and polite to assist customers. And by the way, I had only one question about my new card it still didn't come to an email after 2 weeks period!!!! Needs to improve a lot in customer service!!! Thanks!!!

20

My home equity loan was locked by a Michelle shine ext8221. You pd back taxes for me in2016. I talked to her once after got no reminders from bank not in nov2019 I went to pay on home equity and couldn't loan was locked by Michelle my branch could not accept any cash
I talked to local attorney general .as now your saying I'm in default I'm NOT you won't let me pay a dime. The default was a letter do you know
The attorney general said you can't charge me any penalties or quite the payments you won't let me pay
They said could affect my credit rating. I want you to fix this. He the attorney general said to call if help was required. On a side all cash owed to you will be played Jan 15 2020. This is not my doing. I CANT PAY you won't let me. E mail reply no phone.

20

To Whom It May Concern:
As a new customer (loan transferred from Chase Bank of no fault of my own), I feel the need to write this letter so the corporate office is aware of the issues in the Baltimore Office. My first payment with you was due for July 2019. Although I did not get notification until July 2nd, I decided to take the payment to your local downtown office on Fayette street located in Baltimore City. I used the original coupon ticket and a personal check made payable to M&T. After about 2 weeks, I noticed my check had not cleared my bank which also means my July payment has not been applied to the mortgage loan. I went back to the original branch and an investigation was initiated. I received a call from the branch manager stating the transaction was not processed because I submitted a “post dated” check. I told them that was impossible, I would like a copy of the check. I called the M&T mortgage customer service department to initiate a dispute as well. I asked them for a copy of the check to see “a post date”. I received another call stating I was told the wrong information. Now M&T is stating the check was the proper date, however the funds were “not available”. I was still not given a copy of the check. I called my credit union and was told the check was never submitted. So how can I have a “nsf” indicator? Nor was a charged a nsf fee because the funds were available. I requested again for M&T to resubmit the check but they could not find it. At this point, the 15th of the month as passed and I was assured I would not be charged a late fee. I decided to not deal with customer service at all. I initiated a bill payment service thorough another bank with a different check all together to pay the July payment.
As a first time customer, this gives me not a positive indicator you will be the best mortgage carrier for my loan. I was not giving proper information nor apology as well as I don’t know where my check is that I submitted initially. With all the fraud and theft going on a check can be duplicated at any time with a routing and checking account number. I have already submitted a letter I don’t not want any phone or email interaction with M&T. Keep in mind, I kept receiving collection calls for the July payment is if I never went to the bank to pay you in July.
Because of this issue, I am now looking for a new bank to take over my mortgage because there is something going on with how your customer service/branches handles calls and interactions. It is important someone is aware of what happened so this problem never happens again. Sorry to say but you have lost a customer for any M&T banking, products and services.
The next interaction you will be receiving on my behalf is a pay-off quote from another bank!

20

the absolute worst service I have ever experienced

20

I'm a resident of the State of Maryland and often use the M&T Bank ATM located in Shoppers Food Store on Cherry Hill Road, College Park, MD with Debit and Bank Cards which allow M&T Bank to collect ATM fees. I recently had to travel to my hometown of Harrisburg, PA and used the M&T Bank ATM located at 213 Market Street, Hbg., PA 17101, Sequence #6656). I was surprised to have to face racial profiling when just asking for change on January 17, 2019. I've used this same M&T Bank ATM since December 19, 2019 and on various occasions went inside the lobby of the M&T Branch just to request change (quarters) with no problem. However, on January 17, 2019 a teller (Genevieve) who said she was new to the 213 Market Street branch asked me if I had an account? I replied, no. Then Genevieve asked for my Identification. I replied, I only want $4.00 in quarters and gave Genevieve a $20.00 bill. I asked why I needed to provide identification for change and (Genevieve) said she was new to the Branch. I asked to speak to the bank manager. The bank manager told (Genevieve) that it was ok to provide me the change without seeing my identification. I felt that I needed to inform the Branch Manager, Erica Pennabaker about my concern of racial profiling. Ms. Pennabaker was very blunt in saying that all tellers need to ask for identification for any transaction made. I told Ms. Pennabaker, that I previously visited this branch and had no problem with getting change and was never asked to provide identification. I feel that this racial profiling incident should be reported to the corporate office of M&T Bank and then provided for all to see on social media. In addition, after submitting this complaint, I will no longer use an M&T Bank ATM even in Maryland and will not ever consider M&T Bank as a source for a future home equity loan. M&T Bank has Erica Pennabaker, Vice President, Senior Branch Manger (717) 237-6853 epennabaker@mtb.com to thank for trying to justify racial profiling in 2019. I would also like to extend my appreciation for the M&T Bank teller who provided me with change prior to January 17, 2019. If M&T Bank is smart and cares about its profits/bottom line this teller should be recognized and or rewarded for providing great customer service and being pleasant.

20

Making deposit bank not crowded at all waited in drive thru line 25 min before teller help me. It don’t make any sense I was told must take care of people inside line before I can be helped. M&t at campus way need help with staff and better service

20

I received a birthday wish from M&T banking today (12-1-19**). This is inaccurate information that was obtained from my Facebook account. I never gave permission for M&T to obtain this information and I am requesting that you cease this activity immediately. I am also requesting information about who is authorising this action and the legal basis for collection of personal data that is currently set to private. This is a blatant disregard to ones privacy!

20

They keep bothering me about wanting a copy of my condo insurance company and are now forcing me to get HO6 coverage. I can not take time off of work for this.. I will lose my job. I asked to speak with a Supervisor and they keep transferring me to an extension that does not pick up.

20

worst customer service i have ever had from a M&T Bank branch since opening my account over 20 years ago. Bank assistant manager is rude and likes to talk to customers in a condescending manner. Depending on who you talk to there is a different story given. I wished i had checked the google ratings for this branch before opening my new estate account with them. They have a very low rating and i am surprised the corporate office hasnt looked into all the complaints about the Perry Hall Branch.

20

My online banking has been blocked. Yesterday, 19 July, 2018, I spoke with Michelle in at what I believe to be your Fraud Department and she advised me she was with Enterprise. I got to Michelle after being transferred there by another M&T customer service representative.
During my conversation with Michelle, she said some suspicious activity was being done with my account and they had to lock it for my safety.
For this I appreciate the extra security measure taken. The end conversation with Michelle was for me to take my computer to someone like Best Buy and have my computer cleaned at my expense or another option was for me to go to my local branch, and unfortunately they have it listed as M&T in Hancock, Maryland, when in actual practice I deal with the M&T Branch on Pennsylvania Avenue in Hagerstown, MD.
I did receive a call from the Manager at Hancock and he told me to go to my branch and ask if they would redo my sign in and password. I did that and spoke with Ms. Nikki L. Shafer, Relationship Banker and it was about 10 minutes to 4 p.m. and she advised me she was getting off at 4 so she would have to call the Hancock branch on Friday, today, and see if the manager there would agree to let me redo my sign in and change my password for online banking. Well I waited until 11:10 a.m. on Friday, and I had heard nothing from Ms. Shafer, so I called her and she quickly told me that she did speak with the manager of Hancock and she said he did not agree to just let me change my log in and password. She said he insisted that I have my unit cleaned by a professional. Well I will not spend the large amount of monies they want me to, so I am locked out of getting my online account active again.
I really find fault with the quality of service Ms. Shafer offered, wherein she said she would telephone me early on Friday and did not and offered no additional assistance, i.e., speaking the the Manager Lisa. I have been dealing with your bank for some time and I have several other banks I deal with, it is my opinion to close out my dealings with M&T, if this is the way you service my inquiries and with the numerous people I spoke with and their lack of assistance, except for me spending alot of my personal monies to correct this problem when changing my sign in and password should service.
I await your detailed response, and I have copied this complaint and am forwarding it to your CEO and Bank Regulatory Division.

20

Had a horrible experience with customer service. The rep was rude, loud, and disrespectful. Spoke with her supervisor Michael Lafferty, he was not rude, but never offered an apology. He sided with his agent, and totally disregarded my concerns. I never had a bad experience before, have referred family, friends and co-workers. Nasty agent, and uncaring supervisor. What a way to start my day.

20

BANKER WAS UNPROFESSIONAL AND REFUSED TO ALLLOW ME YO USE THE BANK PHONE TO CALL HQ AND MAKE A COMPLAINT ABOUT HER TREATMENT OF ME AS A CUSTOMER!

20

STACY FERGUSON
2 MERCATOR LANE
WILLINGBORO, NEW JERSEY 08046
(973)885-5959

M&T BANK MORTGAGE DIVISON SEPTEMBER 6, 2017

SUBJECT: PROPOSED PURCHASE PROPERTY-13 TUCKER COURT, WILLINGBORO, NJ 08046
ASSE#7128035289
M & T LOAN SUBSIDY PROGRAM

THIS LETTER IS TO MAKE A FORMAL COMPLAINT AND NOTIFY UPPER MANAGEMENT ON HOW SOME EMPLOYEES ARE PERFORMING IN AN UNPROFESSIONAL MANNER.
SEVERAL MONTHS AGO I WAS MADE AWARE OF M&T LOAN SUBSITY PROGRAM BY A REALTOR.

I CALLED THE NUMBER AND WAS ASSIGNED TO A MORTGAGE OFFICER TO PROCESS MY LOAN. I WAS VERY MUCH INTERESTED IN RECEIVING FUNDS TO ASSIST WITH MY HOME PURCHASE. I WAS IN CONTACT WITH THE PARAMUS BRANCH FOR THE MORTGAGE PROCESS. MY LOAN OFFICER WAS DAVID SADEK-MORTGAGE DIVISION, 45 EISENHOWER DRIVE, 4TH FL, PARAMUS NJ 07652-(201)580-4673

I WAS INFORMED OF THE SUBSIDTY PROGRAM AND THE GUIDELINES. I WAS INFORMED BY EMAIL. I RECEIVED A LIST OF REQUIRED DOCUMENTS AND STARTED TO SEND DOCUMENTS THAT HE REQUESTED. MY LOAN WAS PRE APPROVED OR PREQUALIFIED. I THEN FOUND A PROPERTY AND THEN I FORWARDED THE CONTRACT TO PURCHASE.

MY LOAN MADE IT TO THE UNDERWRITER AND IT WAS 2 WEEKS BEFORE I HEARD ANYTHING ABOUT THE RESULTS. THE LOAN ALSO WAS TRANSFERRED TO TYLER ZWACK. I UNDERSTAND THERE WERE SOME CONCERNS AND I TRIED SEVERAL TIMES TO COMMUNICATE WITH DAVID SADEK AND TYLER ZWACK BY TELEPHONE AND I NEVER RECEIVED A RETURN CALL. I DO BELIEVE THAT AT CERTAIN TIMES A TELEPHONE CALL IS NECESSARY TO EXPLAIN CONCISELY WHAT THE ISSSUES ARE. WELL I NEVER RECEIVED THAT CALL.

I RECEIVED SEVERAL EMAILS ACCUSING ME OF NOT COMING FORWARD WITH CERTAIN INFORMATION. I DO BELIEVE THIS REQUIRED TELEPHONE COMMUNICATION. THE ITEM WAS CLEARLY ON MY CREDIT REPORT. I HAD A BANKRUPTCY THAT WAS DISCHARGED 4 YEARS AGO BUT THEY NEVER ASKED ABOUT THAT.

I SPENT FUNDS ON PREPARING FOR THE HOME PURCHASE. I SPENT $450 ON A HOME INSPECTION, $850 FHA APPRAISAL AND CREDIT REPORT AND FINALLY $100 ON CERTIFICATE OF COMPLIANCE.

IF DAVID SADEK WOULD HAVE PICKED UP THE TELEPHONE AND CALLED ME THESE ISSUES WOULD HAVE BEEN DISCUSSED AND THE MATTER WOULD HAVE BEEN RESOLVED. HE ALSO SHOULD HAVE ASKED ABOUT THAT BANKRUPTCY. HE NEVER DID UNTIL HE GOT TO THE UNDERWRITER.

THERE WAS ANOTHER ISSUE ALSO. I LIVED IN THE HOUSE THAT MY DAUGHTER PURCHASED AND ADDED MY NAME TO THE DEED. SHE PURCHASED THE HOME AND THE MORTGAGE AND NOTE IS IN HER NAME. BUT DAVID AND TYLER FAILED TO CALL ME TO DISCUSS THESE ISSUES. INSTEAD I RECEIVED NASTY EMAILS STATING THAT I WAS NOT UPFRONT WITH THEM.I RECEIVED A DENIAL LETTER FORM TYLER ZWACK AT THE END OF AUGUST.

I WAS VERY UNHAPPY WITH THE WAY I WAS TREATED BY M&T BANK. MY FUNDS COULD HAVE NOT BEEN LOST IF THEY HAD DONE THIER JOBS IN A PROFESSIONAL MATTER AND MADE SOME TELEPHONE CALLS. I LOST MONEY AND WAS NOT APPROVED. I UNDERSTAND THAT WAS THE PURPOSE OF THE 25 MILLION DOLLAR SETTLEMENT THAT’S LISTED IN DISTRICT COURT CASE#15-7056.

I CONTACTED THIS BANK BECAUSE I NEEDED THE DOWN PAYMENT ASSISTANCE TO HELP WITH MY HOME PURCHASE.

THIS LOAN SUBSIDY IS AUTHORIZED BY THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF NEW JERSEY, CASE # 15-7056.

IF I DO NOT RECEIVE A RESPONSE FROM THE M&T BANK CORPORATE OFFICE, I WILL BE MAKING COMPLAINTS TO THE COURTS AND THE BANKING INDUSTRY.

PROPOSED PURCHASE PROPERTY-13 TUCKER COURT,WILLINGBORO, NJ 08046
ASSE#7128035289

STACY FERGUSON

20

They are the worst. They have belittled me in a complaint response, called me a liar after filing a CFPB complaint, continuously send payoffs saying I requested them (I have not requested one), changed the checking acct terms from a zero min to a 5k minimum, and continuously tell me I need to update info when I have done it 3 times. Not to mention the loss M&T pack they would not leave messages or send emails as my commute and work hours matched the operating hours and contains all the info they need to update the account. Blocked me from making payments and adding delinquency to my credit and fees.

20

On October 30th we got a letter from M&T stating our accounts had been hacked into and they were freezing the accounts pending an investigation. They asked us to go through our statements and highlight the transactions we are disputing. We did that and now they refuse to give us the provisional credit they originally said they would. We lost close to $7,000 and they won't give us back a penny of it. This is unreal! Do not bank with M&T.

60

I went to the M & T Branch on Emmorton Road in Abingdon, Maryland on Tuesday June 23rd at approximately 3:35 P. M... Upon arrival one man was with customers and two of the employees were sitting around in the office chit chatting. I waited at least 15 minutes before the girl came out to answer the telephone. After answering the telephone she asked if she could help me. I said yes you can, I have been waiting for awhile. She claimed she thought I was waiting for the teller. I was not in line or close to the line and I keep looking in the office at them, hoping they would discontinue the conversation which definitely appeared to be personal. I asked her why would Verizon be allowed to deposit a refund in my checking account without my permission. She said they must have had the account number. I said yes, I pay them by check. Does that mean any company or person I pay or give a check to can make a deposit into my account.

She said yes, the only thing I could do is to close the account. I will conduct research on other banks and inquire about any policies allowing companies to deposit refunds into customer's account. I really cannot believe this is a policy and that girl and guys attitude about servicing customers will certainly lose business for M & T. I became so angry I did not get their names. There was a teller working inside, one at the drive- in, one servicing customers and the two who appeared to be engaging in personal conversation and ignoring me. I have been a customer with this ban for approximately 18 years. I contemplated changing banks before but this one was more convenient but if I continue to receive this type of service from the people working inside I will leave this bank. The tellers are very pleasant, knowledgeable and eager to help.

40

For me it is very easy to manage my financial obligations right away on my finger tips as M&T Bank gave me online account. I am grateful to M&T bank as it is saving my time on busy calendars. It provides Savings account, credit cards, debit cards,securities,mortgages,loans and bank checking accounts. M&T Bank application for mobile banking is also available in Google play store. M&T Bank has services for individuals, business and commercial firms too. It would be the right solution for you too, please log into the website for complete details.

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