Customer Complaints Department, Scams, and Reviews

I had braught a sony bravia Lcd Tv on 01.11.09 from Ankur Electronics, 12 Ground Floor Cross River Mall Delhi – 110032. Model No. is KLV – 22T550A. But Now there is a problem accuring with my TV that the light blinks 8 times and it suddenly got off. I had complaint about it to sony customer care ( Complaint no. 8235203)and they transfered my service to their dealer the “AP Network Services, B – 1, Plot No.5, Sagar Complex LSC, New Rajdhani Enclave new Delhi Phone – 011 22043246. They sent an engineer to visit the my TV and he told that BT2 Board of my TV has to be replaced.

On 30.7.2011, my Sony Television , Model No. KLV 32T400A, Serial No. 1226192 purchased on 20.9.2009 from your authorized dealer M/s Rhythem House, Sector-18, Noida-201301, U.P. developed a problem in sound as well as in feature on the screen. Immediately I wrote a mail to sonyindia.care@ap.sony.com on 30.7.2011 & my complaint is registered at no.7873836. Your representative Mr. Dharmendra Kumar, Phone No.08459378499 visited the house on 1.8.2011 & told that Mother board of TV has got problem & is required to be replaced at cost of consumer & went with the copy of purchase bill.

I bought a VAIO PC form SONY (SONY STYLE) in July 2010 with a 3 year extended Warranty. The computer suddenly died on July 26, 2011. I have call and e-mailed SONY for service at least a dozen times and they have been completely unresponsive. I have been going in circles. Service people say I will be help by extended warranty people and extended warranty people say their database does not have my information. I have e-mailed copies of SONY invoices for the purchase with added charge of 3 year extended warranty, but they claim the update has been pending for last 3 days. They have the information but cannot help for they have not updated their database.

Guten Tag, meine Name ist Frank Möller (b.a.e.r.85@gmx.de ; Mühlweg 2a D-85560 Ebersberg) und ich habe anfang April mir die PS3 zugelegt. Nach dem Hackangriff: sollte als Entschädigung, wie Sie wissen, einen Monat PSN plus Mitgliedschaft und zwei Spiele zur Verfügung stehen. Als das PSN wieder lief nahm ich zu erst die Mitgliedschaft an, als ständig ein Systemfehler auftrat (80710D36). Ich dachte mir das PSN ist wahrscheinlich überlastet und ging für eine weile raus. Doch als ich wieder rein ging hatte ich aber keinen zugriff mehr auf die zwei Spiele, die zum Download ausstanden.Da ich schon gern “Little Big Planet” und “Wiepout” hätte Frage ich nun was da los war und wie ich an meine Entschädigungsspiele komme?

I recently was excited that the playstation network was back up and they were offering us free inncentives. So as I am sure lots of other people were, I decided to get my free games. I got my games and everything was goin great until I seen my bank statement and found out that they had charged me for the games. This wasn’t such a big deal other then the fact that the money they had taken out of the account was not in it and so therefore I was charged 2 $35 insufficent funds charges. I called sony and they had no problem giving me my money back for the games, but as for the insufficent funds charges they just told me I was S.O.L. even though it was entirely there fault. And this is where I am no longer a happy sony customer.

Had to redo my computer after a virus infection. I got everything to work except the sound control did not work on pad above keyboard. Tried all drivers from Sony website. Finally called Sony & they said I would have to order recovery CDs as the drivers are not on Internet. There were 7 CDs labeled Recovery 1 – 4 & then 1-3. CDs gave error after when inserting CD 2 on both sets. Called Sony & they said this meant there was an error w/the CD drive. Loaded Vista from CD as well as Office 2010 & Norton from CDs. I never had a problem with any CDs except for the ones Sony sold me for $70 plus shipping and handling.

sony polyphony digital needs to step up and accept the fact that there is an issue in the online portion of the game gran turismo 5. A black screen appears and the race is delayed untill a pace lap is complete and some stay behind a black screen with ther car driving itself(slowly). For many who play this game, online play is the only reason for purchase and after the long and extended anticipation of the games release we were treated to an online experience unlike no other. parts of the online features have been touched upon but the most anoying part is being overlooked.

Yes congratulations to Sony I also bought 1 January 2010 and guess what it packed up, i am not able to do anything with it. It has given me a red screen of death. Thank funny part is i am still making down payments on it. Not even a 1yr and a half and it non functional. My little boy is so disappointed that his ps3 does not work anymore. To replace it will cost me R1500. Congratulations Sony you are the bomb.

I would just like an answer to the question all PSN users are asking, which is when will we be back online? Simple enough you would have thought until now. Instead have been focusing on releasing posts about the intrusions to their networks etc they ignore blog posts and getting any info using your PS3 is near impossible due to the outdated browser. Sony just tell us something, anything at all, better to know it could be another 2 weeks than to know nothing at all even if you don’t know when just say so.

I purchased a new Sony VAIO Laptop – E Series (Blueray DVD, built-in motion eye, etc.) in Dec 2010. It worked fine until 3 weeks ago when the screen went black. Sony’s service tech informed us my new 18″ LCD screen has an ‘internal’ crack rendering my computer unusable! That’s right … my $2,000 computer has a cracked screen after only 3 months. It’s important to emphasize that my laptop was not damaged or dropped. It is not transported to and from work. It remains in our home office where I work. Upon learning of the ‘internal’ crack, the Sony service rep contacted their customer service center and handed me the phone.

Dear Sony, I recently bought a playstation 3 because I’ve seen all the commercials, heard all the hype and have even read the reviews about how the PS3 is much superior to the 360. I believed I was being the wise consumer and thought that I had purchased the right gaming consul, WRONG. I’ve been online gaming with you since the PS2 with no problems apparently the idiots that you employ now can’t even fix the current problem on the PSN. All I would like to know is when if ever will the PSN be up and running?

How can there be so much DLC for every game released these days ? Can you not make a FULL game anymore ? Or is this the future for Sony PS3 where you buy a game @ 39.99 , then realise you have got to pay more just for little add-ons – which should already really be in the game …. Game developers are incapable of producing a complete game and just want as much money as they can make out of you … dont even get me started on the pathetic excuses that call themselves HACKERS !!! Thing is – PSN dont care what they HACK up because its a “FREE” system … im buying a X-BOX , 2 fingers salute to SONY.

Hello, hissing kitty! A word to the wise – the higher Sony pricetags, at least for computers, isn’t what it used to be. We’ve had Vaio desktops for over a decade (and Toshiba portables)- the manufacturing quality has been top-notch. But computers aren’t just hardware – it’s software as well. Which is where Sony falls flat. The “perfect storm” combination of Windows Updates, the nvidia G-force video chip that Sony uses, and an earlier model family of Sony’s $2K All-in-One 24″ computers means that Microsoft sends out “critical updates” including new nvidia drivers, but fail to acknowledge that these drivers happen to be incompatible with your PC.

In 2009 a friend of mine in another state bought a PRS600BC/cs digital reader $299.99. He used the book about one year on an off. The screen turned to one large gray and white unreadable mess. He called Sony, but was told it was out of servive. This winter when sending nchristmas stuff, he sent the ready to me. Said if I could find someone to fix it, it would be a good thing. I called your service department about a month ago now. After some internet trying to fix it without success. The man said I could exchange it. He said it would be $99.00. I ask if that was a new one or rebuilt. I told him I did NOT want a rebuilt thing. He assured me it was NEW.

I bought a 46″ Sony Bravia TV 2 years ago for $1500. I didn’t get an extended warranty as I thought Sony products were the way to go. After reading HUNDREDS of complaints on the internet about Sony products, this company is NOT what it used to be. I took my TV to a repair shop & it will cost $1000 to replace a “faulty panel board.” The TV repairman said he warns people NOT to buy Sony TV’s as they (Sony) KNOW the panel boards are faulty & your EXPENSIVE TV WILL fail (with or without a warranty). When floor models were popular, my TV lasted 20+ years without ANY service to it & it surely didn’t cost me THOUSANDS of dollars either.

I purchased a Sony Vaio Laptop. Cost of laptop wasn’t a cheap one. Then the hard drive crashed. The computer has a 12 months parts and labor warranty. I contacted Sony on that date and advised them of the problem. I was told that they would ship out a replacement hard drive within 2 to 3 days and I should receive it within 10 to 14 days. When the hard drive had not been received from Sony, I called them again. So now almost 1 month later Sony cannot complete a simply task of shipping a hard drive that is covered under warranty. I will never purchase another Sony product of any kind because of the customer service experience. Sony Customer Service is without a doubt the worst I’ve ever had the misfortune to deal with.

For the past 25 years I have purchased only Sony products for my home, because I thought Sony would stand behind their products. Then I purchased a KDL 52 inch Sony Bravia TV, and I noticed digital lines or pixilation on the screen. Called customer service and was told they told me that would have to pay for a Sony authorized tech to check it out at a cost of $135 dollars, and he said it would cost more than $2,000 to fix! The LCD was advertised to last for 60,000 hours, that is 2,500 days or almost 7 years running. I’m sure in the 17 months I had the TV I put less than 2, 000 hours on it. Sounds like fraud to me and Sony should be held accountable for selling faulty LCD panels. One more former Sony customer that can’t wait to tell people never ever buy another Sony product.