I have insurance for my phone. My battery has not been keeping a charge for awhile so I finally got around to going into the location to get a new battery. I figured I would take advantage of my insurance. The greeter(person who stands near the front and greets customers as they walk in) at the store asked if he could help me. I told him I just need a new battery for my phone because it is no longer holding a charge.
I have visited 2 of sprints corporate stores to get my device repaired because the “mic” was told went out. The first store told me they did not have the part in stock so I went to a second sprint store which informed me thst the “mic” is part of the “motherboard” so I needed to have my phone replaced. They realized as they were placing the order for my phone that sprint had the color ofmy phone listed incorrectly so they put the notes in the system so I could call sprint and have it corrected and order the same color phone.
Dear Sprint, this is my complaint. I returned a Sprint phone being unable to afford it. I purchased the phone 10/4/11 and payed early for the monthly fee of 103.50. It was not due until 10/31/11 but I was being impulsive for I have permanant brain damage from an accident so I am permanantly disabled. I returned the phone the 17th of October for a cheaper phone that I could afford. I was told every other day that the refund check of 103.52 was mailed to me and to call the 28th of November if it has not been delivered. I am very impulsive due to my injury and would basically call every day if not every other.
Hello, I had an old family plan with sprint. Called to see how to cancel a 3rd line no longer in use or under contract. Called 2 different times told the same story “go in store, swap 3rd line to a new phone. Change 2nd phone number to new phone. No upgrade fees” etc told this in store in Arabi, LA. Even said I could up date mine at the store. Told no up grade fees. When my son and I purchaesd the Nexus $100.00(+) and i could upgrade mine to Optimus (&22.00)told this by store employees. So I got new phone. Well you can guess what happended when I got my bill. Well over $200.00, up grade fees, changing plans before contract, etc.
Sprint is a piece of junk, cant wait to get rid of them next . DO NOT GET SPRIN UNDER NO CIRCUMSTANCES. Poor signal strenght, charged me twice for the same thing 149.95 twice, after countless hours speaking to different people from Sprint nothing was achieved. Nobody cares about the customer. Sprint looses costumers on an accelerated pace, to hold to them tey will get the iPhone now, be aware before you get in any contract deals with them. POOR,POOR, POOR customer service. Dont get tricked by packages they offer. I’m in Philadelphia and in the building that I’m in I have no signal, everyother coleg of mine that does not have sprint have no problems.
I had upgraded to a family plan,all to discover that it was 549.00 on the first bill there was a sale promotion of 50.00 off of the phone price and it was not on the first months bill.I called customer support and wanted to go to a cheaper family plan or to cancel but they told me i was in the best plan for the 2 phones,the family plan started at 129.99 for two lines,plus the 20% employee discount for Walmart,so that is 105.00 a month i was quoted then i Kept calling to reduce the plan or cancel my plan and they wouldn’t let me, mind you i was on hold and bounced from person to person all the while in all took me 6 in a half hours not to resolve anything,and had mad numorus more calls made 250.00 dollar payment in on month
8-8-11 I called sprint. care person said I qualified for $75 off an upgrade. I told him I wanted to upgrade my phone and my wifes phone to the Photon. He then told me the price at the store of $199 and then said all I would have to do is sign a new 2 year deal. He said minus the $75 thats only $125 for each phone times 2 thats $250 plus tax. I called the sprint store in Aliso Viejo Ca. to see if they had 2 in stock.I got off work early and went to the store. I got to the store Anthony helped me and I told him about the phone call price I was quoted. He said no that $75 bucks is off the retail price you dont qualify for that yet. I said thats not what I was told on the phone. I then called customer service.
Poor customer’s service. Deceptive marketing and business practices. Early Termination Fees with no grace period. I have been with Sprint for over 11 years, and they offered a discount of 10% if I had an AOL email address. I asked the Rep. if this would extend my contract, and he said no. So I get the email and it says 2 year renewal and a few lines below it says “contract extension: no”. So I believed the Rep. when he stated that it would not extend my contract. They put in special notes all the time.
Yesterday I brought my Blackberry curve into the sprint store near my house as it was not working. Literally, the screen was black and i couldn’t push any buttons at all. So, the service tech looked at it and the girl brings it out and says,”oh it has water damage. you have insurance, but insurance doesnt cover water damage. It will be $100.00 to get a replacement phone.” couple of things, #1 I’m pretty sure that most damage that happens to phones is water damage, so awesome that it’s not covered by insurance. #2 the girl wasnt even going to dry it off before giving it back to me! #3 then she tells me I have 18 months left on my contract, um.
if you value your time and sanity DO NOT USE SPRINT. this company wins handsdown for the worst customer service and billing snafus of any company (including ATT,and that’s saying something).I have been told that my bill was $60 overcharged and the next day I was told that that calculation was wrong as well. Don’t expect your bill to even RESEMBLE what Sprint claims to charge and do not under any circumstances order their broadband service it is way too pricey for such slow and intermitent service. You will get very little work done and must prepare for a call to customer service like you would for a marathon. In both cases you had better be able to deal with long windedness.
I would like to file a complaint against Sprint. My husband and I purchased two Sprint Zio’s in December of 2010 with the assistance of an in store representative. This store was located in our local mall and we were told these phones were reliable, fast and would suit our needs as we had previously discussed with the rep. These phones worked fine in the first few months but as time went on they seemed to deteriorate. My phone began to lose it’s GPS availability. I would drive around for an extra 20 or 30 minutes because the GPS would simply stop working – even where the signal was 4- bars strong.
My wife bought a sprint cell phone in Charleston,illinois on April 26th and were told we had a month or 30 days to tri for free we took it on vacation with us, we was’nt able to get back to the store until May 26th and we were told that we were a day over our free term and that the sprint cell phone was ours to keep,in the area we live the service coverage was very limited but thought we would give it a chance on our vacation, but the store in Charleston counts the day you walk out with the phone as the first day, I’m sorry but when I went to school the 26th of April should not be over until May 26th this was not explained to us.
I haven’t had Sprint since November of 2010. I paid them off and got a bill the next month for texts I never sent or recieved because I had my texting blocked on purpose. Needless to say, they charged me for 5 texts. They have been sending me a monthly bill for $1.06 for the last 6 months. I called them twice and everytime, the call got dropped. Go figure. I tried my best to explain to the idiots that I’m not paying for texts that I never used but, customer service is too stupid to listen or rectify the situation. Now, TODAY, i got another bill, or so I thought.
My problem is that I tried to resolve my issue with sprint regarding my bill. Yes, it is overdue, but this is the only means of communication I have, I have children, and work, this is addition to other bills. Sprint switched my service off after a rep said I had one more day to come up with 180 to extend a payment arrangement. The next day I called and explained my situation again, they disconnected me twice, told me 3 different amounts I had to pay, and really did not care. The only consistent thing said was my account is past due. Sprint service drops constantly, I have to replace phones on 2 occasions, and the bill is never consistent with what my plan.
Sunday May 15, 2011. To: Staff Sprint Customer Services. My Name is Abner Richet, today is a great opportunity for me to take my time and let you aware exactly what I have gone through with one of Sprint customer service represantative persones. I have been with this company for a very long period of time; I think I am one of the longest customers of Sprint ever since they started dealing with Cell phones business back in 1998, 1999, and 2000 until now. I have been encouraged many time in my life to cancell my account and take my businmess somewhere else.
i have been trying to work with sprint and they are giving me the run around i have 3 phone under the contract and only 2 work i am the only one paying the payments my won who has the contract has moved out i have contacted srint alot and they are giving me the run around last sept my daugters phone was taken into the sprint store they said that it was still under manufacture warranty so they were gonna send her a new phone and they never did so she tried calling a few times but ot no where and the calls confintly were not documented so i called again in march and they said they couldnt do anything because there were no documented calls from sept to march.
Sprint is supposed to provide online access to your cell phone address book or contact listing. The Sprint.com web site specifically states that access to My/Nextel Address Book Admin can be obtained by signing in to your “My Sprint” account online. You should then be able to access your address book under the “My Preferences” tab. The problem is the Web site is not working properly and no one can access their address books online as advertised. I complained to Sprint technical support twice about this issue over the last four weeks. Nothing has been done to fix the problem. Sprint simply tell you to try again in 48 hours.
I moved over to Sprint at a Sam’s Kiosk called SCF. The rep lied to me through his teeth. Told me my bill would be $50 less per month than it came out to be. Lied about $50 of discounts he said I would get. Didn’t give me the bill credit I was promised and then he left and the kiosk shut down and moved to Target. So then I tried to get a customer service number, told I could not talk to a district rep. STAY AWAY FROM SPRINT!!! And don’t ever buy at one of these third party kiosks. Sprint will not honor anything they say. Any one else has to be better.
Dear receiver, I am writing this letter regarding my experience and dissatisfaction with Sprint’s customer service. On February 25th 2011 my mother contracted with Sprint and purchased the HTC EVO 4G at 2651 Mission St, San Francisco, CA 94110 Sprint store as a gift for me, Jesus Ramirez. After my mother and I chose the phone’s plan, she purchased the phone, or so we thought. After signing the contract, the store representative (Guadalupe) told us the phone was not in stock but the phone had just been ordered and it would arrive in 3-5 days. Both my mother and I were upset because we were not aware that the phone was not in stock til after signing the contract.
My current carrier is Sprint. I had an issue with my phone freezing and brought it into their repair center. I have ther Blackberry Bold 9650. They were able to fix the frezzing (as fo right now). However, i found that my message settings was changed and i could not change it back. I go into Sprint (again) and inform the rep of the issue and ask if someone can fix it. He takes it back to the Sprint repair staff and she immediately states, “oh that is how the software just is.” I inform him that it is not how the software is as this was working just fine before the repair yesterday. To me this repair person just didnt want to deal with my phone. He then has someone else look at it for 30 mins and still can not fix the setting.
