So I had a G2X and dropped and the screen cracked. I had insurance and all but told I could buy and repair my phone on my own or pay $130 for them to fix it. I was going to just end my contract then but a friend had an old T-mobile phone and said add me on and we will do 1/2 bill and you can have the new phone.
I am really upset behind the purchase(1/28/12) of this 4g hotspot !!! I went to a t-mobile booth at Cary Towncenter in Cary N.C. The salesperson was Dustin Adams and his supervisor was Brandon Mclamb. My 1st complaint is that I went to pay my t-mobile bill(125.40). I gave Dustin 140.00 to put on my bill and that amount wasn’t applied. The 125.40 was !! So where is the rest of my money ??!!
To Whom It May Concern at T-Mobile complaints and customer service: On November 27th, 2010 we made the grave error of entering into a contractual agreement with your company for the purchase of four phones and two broadband devices. One of the phones was to be used in Florida, one at a Christian mission in a rural area in Kansas and the other two in the Kansas City area. We went to great length to insure that each phone would work in the area where intended. We were advised by your sales associate that the phone to be used at the mission in rural Kansas would be roaming the majority of the time but that would not be a problem.
Went to local store in Glendale, Arizona and as I approached the counter the male csr kicked the female csr in the but as she was walking to the back room. This female csr fell to the ground and when she got up she was obviously embarrased and looked around the store to see if anyone saw what happened. I immediately left the store and called a manager who asked if I called the police. “Really”!!!! How about you the manager investigate the situation and put a stop to unprofessionalism, employee abuse, females being harassed by male employees. This is despicable behavior. The Tmobile manager could care less what happened. He wanted me the customer to fix this situation. Unbelievable.
I have joined t mobile 3 days ago and until today I can’t use the phone but I am charged for the service. The problem that they are heaving is an error message in their system that they are getting in preventing them to port my Verizon phone number that I have used for business for years. Now I’m paying for two services and risking to loose my number. Is there a state regulated law that could help me? T mobile customer service people just want to get me off the phone saying it is done but I still don’t have my number ported so I’m paying two bills for services that I don’t need. Loosing my number would cost me a fortune.
my name is lam vu. i have been with tmobile a long time. they mess up my contract so i went without contract for over a year. on monday oct 17 2011, i call in wanted to let them know i want to end my service with them on oct 28 2011 because that is my last day of the monthly service. i talk to cherish ,id #54328 . she told me she going to give me the great deal with the monthly contract and the phone . we were chosing the phone and she advise me that if i want to we can go ahead sign the contract over the phone and i can decide on the phone if i wanted to. i went to the auto system to sign the contract and she said to call me back at 10 pm central time on tuesday oct 18 2011.
T-Mobile has given a third party collection agency information regarding me having a $2,000.00 cell phone bill. I have never in my life had a T-Mobile account. I submitted a letter to the company (MCM) and contacted T-Mobile Fraud Department. I was then REDIRECTED back to MCM, which doesn’t make any sense. MCM is representing T-Mobile with information given to them. It was last told to me that my last address they have on file is in Texas, which is a state I have never lived in my entire life. This company is pathetic and after reading all the consumer complaints I can’t believe they are still getting customers and not investigated by a governing body.
Tags: (t mobile fraud, tmobile fraud, t mobile fraud dept, t-mobile fraud dept, t mobile identity theft, tmobile fraud dept, mcm t mobile, tmobile fraud contact)
I just spent 67 minutes my entire lunch hour and then some speaking to three different CSA in a foreign country with limited english and the understanding of english. First agent the ususal take out the battery remove the sim card. Ok still nothing then had me clear cache cookies and history. Still nothing so I am transferred to so called higher technology. Now common sense would tell you if this call is escalated the previous agent went threw the basics for trouble shooting. No here we go again but this one hung up on me. I was calling from a friends phone because I know the drill all to well.
To whom it may concern: I have been a T-Mobile customer for quite sometime now, yet your organization is quickly loosing the luster and my tolerance for your lack of customer satisfaction is at it’s end. My consideration for changing companies is become more than just a passing thought but a true concern. My current attitude towards T-Mobile is not based on just one incident but on a number of incidents that I personally feel should have never happened or been explained to my satisfaction beforehand.
I am very angry and very upset at T mobile, I can’t believe how incompetent its employees are and how bad the service is. I just joined T mobile and signed up for 2 years. I switched from Verizon. I added 2 lines for my kids. One of them had her own account with T mobile. She is a student and I wanted to help her so I decided to add her with me so I can pay the bill. We received the 3 phones, I had explained to the sales person what I was going to do, switch from Verison and add 2 lines. No problem, we can do that. Anyway, we call the customer service and ask to transfer the old numbers. My son and I (both were with Verizon), did get our old numbers.
Do not even think about buying a phone or service from them !!!!! – Unfriendly and incompetent. Back in the days when they tried to established themselves in the US they had good service. Now the company was sold and the service got ridiculous. My SIM Card is suddenly not working anymore and I am outside the US on a business trip. This is of course a big problem if you are depending on your phone. First they tried to charge me $ 22 for a new SIM card and on top they only ship to US destinations, all other shipping charges I shall pay. I ask why ? My argument is simply that I am using this phone internationally and they make money of me too.
The prepaid service sucks. It’s not the same coverage , towers , app market. It does not work like regular t-mobile services. There’s restrictions on the places u can and can not go as far as the internet. When u pay the same prices as monthly customers.With the worst service. The reason why i went with the service is because i use to have the service with my father. Now that I’m with age i decided to get service, but since i had no credit i got prepaid service.The guy gave me a paper with my number and said i was done. No refunds ! What? If i decided to turn my phone off . It takes five minutes to make any calls or text message . No service , not even 911! The worst Service u could have!
t-mobile rep told me i would get a tex if one of my phone would get near the 200 min. market well i did not get the tex i compliant about this for serveal months and was always told i would get it the nent time well i never did so they told me they would not adjust my bill no more . even though if i would have recive the tex i could have use another t mobile phone we have that had not been used we would have usr that one which hda 200 min. we could have used it looks like the want you to go over so they can charge you more money that cost me an extra $37.00
For many years I was a customer of t-mobile until I relocated abroad in January of 2011. My t-mobile number was for many years. Several days before leaving, I called t-mobile to cancel my account and my bank draft order which I was told they did on January 21, 2011. On April 22, 2011, however t-mobile debited my bank account for $16.55 even though my account was cancelled and the phone never used since. I called t-mobile customer service the following week but the representative told me the charges were valid.
t mobile rep lied to me after assuring me i was gonna pay a surtain price and he lied to me and not to mention the representive on the phone was very rude and hung up on me. and also i had prepaid for years with a number i used for about four years since i lost my phone they told me i maybe could get back my number i miss my number i had it for years and they took it i hate t mobile!
Daughter going to China for 2 weeks so we called to have her T-Mobile cell unlocked as she is young, blonde, etc and could be a target if anything, Gd forbid, were to happen. Anyway we get this reponse (please note it is 2 days past the due date and around 100 USD – and we have never NOT paid a bill) The problem is, it takes up to 72 hours to unlock the sim and she is leaving Tuesday. Payments wont post for 24 hours so who knows what will happen? Below is the correspondence I have gotten with T-Mobile regarding this customer service problem. This is dangerous service for T-Mobile.
I spent several hours on the phone with Tech Support after receiving a replacement BB 9700. The issues were unable to access email set up and four T-Mobile web browsers. That was the second time after I was told to put a new sim card in. The issued seemed to be resolved. Once I had time to sit and set the phone up, the browser isn’t responding as it normally does and the cursor freezes. I’m sorry to say that the last 3 days of having major software issues starting on Sunday with a white screen, and spending much needed time on my job as a Firefighter, I have spent it on the phone.
I ordered a NOKIA 2330 Mobile phone and the order is not yet shipped till today. When I talk with the T-Mobile customer service on phone, they keep saying that they had to close their warehouse due to severe cold and snow. I couldn’t find any news of such closure anywhere in US through Google. I am still not sure if I will get my phone – it is just a common model and should be readily available. I think T-mobile always has this issue for online orders. My advice to others is to always buy directly from a store if you are buying t-mobile.
Tags: (tmobile online order error, Online store mobil order user reviews, who to contact regarding shipping issues with tmobile, tmobile ordering problems, tmobile ordering problem, tmobile ordering issues online, tmobile online order issue, t-mobile order processing)
ATT, Sprint, and Verizon are the big dogs in the cell phone world. You would be better off with one of them. T-Mobile is really second rate. I had T-Mobile for 2 years and they pretty much are a mom-and-pop cell phone provider. Their coverage, phones, and customer service are really second rate. However, that’s just my opinion!
Tags: (t mobile lies, t-mobile lies, tmobile scams, what is up with t-mobile and third party scams!!)
I ordered additional minutes on my T-Mobile pre-paid phone using my Visa card. T-Mobile illegally took the payment out of my bank account. That is fraud. If I hadn’t had sufficient funds in the bank account, I could have been charged a fee for bank overdraft. After trying a couple of hours on the phone with T-Mobile and being transferred at least 6 times, I was basically told to stick it. In addition, T-Mobile offers an additional 10% of minutes for a $100 order. Additional minutes did not appear this time or the last time I ordered. Representative “explained” that the 10% was included in the 1000 minutes ordered. Again, fraud. Filing a legal complaint with the Colorado State Attorney General office and the Better Business Bureau.
