T-Mobile Complaints Continued... (Page 7)

I was told I could upgrade my phone (iphone5C) to an Iphone 6S or XL if I outright paid for the phone I have. I went to a T-Mobile store and had the unfortunate luck of having one of the most idiotic rep. I told him that I wanted to upgrade my phone - "ok you will need to pay 137.00 and we can get it started for you." I paid the 137 and had some problems logging into my icloud and to download all my contacts and such to my new phone. Well, I was locked out so I was told to contact Apple directly to get this issue resolved.

Mind you - Ty (the idiotic rep) held my phone - looked at it for nearly 30 minutes to try to figure out how to unlock my phone. To no avail, I had to leave so I told him "I want a receipt for the monies I paid you and I will have my husband come back to finish the upgrade." Ty replied "No problem I will have the phone waiting for you." My husband comes back to find out that he could not upgrade my phone because the iphone 5c has a crack on it! Wait... we were looking at this phone for nearly 45 minutes together and you took my money. Okay, fine - my husband then asked for our money back.

Nope Tmobile responded by saying they are unable to process refunds. Wait. You didn't deliver what was promised--after this incident, it has been one lie after another with their 611 "customer service" line. I am so done with T-Mobile. I cant wait til all 3 of my lines are paid for so I can terminate my contract and go on to a better company.

I purchased a pre-paid plan and bought a new phone from T-mobile in Nov. 2015, within the 14 day return period my phone started to act up by freezing and getting very hot. I took the phone back to the location were i purchased it. The manger told me i could return the phone because it was on a pre-paid plan. He told me i would have to purchase another phone. The phone in question was the Samsung Prime Core. I needed a phone so i purchased ANOTHER Samsung Prime Core thru T-mobile.

It is now close to Christmas and i went into a different T-mobile store to look at better phones. I now own a Samsung S6 which i like much better than the prime Core. I feel that the manger from the first T-mobile store didn't treat me right by not allowing me to return the first phone and made me by a second phone. I would really like some kind of a refund for the unnecessary money that i had to lay out for the 2 phones that i had to purchase from T-mobile.I feel like the Manger took advantage of me. I would like the T-mobile customer department to respond to this complaint.

On November 30, 2015 I upgraded my Samsung S5 cell phone to the new iPhone 6 (at the urging of my son in Los Angeles) through the Jump I pay for monthly on my invoice.I can not seem to master the iphone. I even purchased an instruction book from Barnes & Noble without success. It took me one year to master the Samsung Android system. I realize at 84 years old my brain doesn't function as well as it used too. for the past 10 days I tried reaching the associate at store 7842 in Clearwater Fl where I live. He helped me with that purchase & transfer of the data from one phone to the other (very helpful) He was always very busy with the Holiday season or not working at the time.

The reason I was calling & Not going to the Store is/was because I was taking care of my sick girlfriend in Treasure Island who is recuperating from an operation. So today I went to the store at 3pm when he started work because I wanted to trade back the iPhone 6s for the new Samsung s6 because I can now work well with the Android system. I was told by your store manager that I am now week to late & I would have to pay $ 300 to do so. Under the circumstances I hope you will reconsider & allow the exchange. I believe he doesn't want to do it be a use the Samsung s6 is on sale until the 23rd for $498 which is less than the iPhone 6s. Since time is running out on that holiday price I hope you will clear this up to my satisfaction immediately.

I bought 2 phones during a rebate period. At first I was denied the rebate because T-Mobile said I didn't buy the phones during the proper time. I returned to the store of purchase, they called customer service, I was approved for the rebates. I checked on the status of the rebate, tracking ID: BMHM-7673-5380, found I am again denied. Was T-Mobile hoping I would just forget about it so you wouldn't have to pay out the rebate?

I purchased 3 phones on Sept 26, 2015. I received the phones about a week later and returned them the next day after receiving them. The phones were 16 gigs and we wanted 64 gigs. To say the least I've been waiting on my refund because I cancelled all services, since and I've have not received my refund. I've talked to several customer service reps and each one is worse than the one before. How long does it take to receive a refund of $138.36. This service has been terrible and one of the worst experiences I've ever had.

I tried to buy a iPhone 6 for me and my daughter. I am a prepay customer but I couldn't qualify for a no money down on the phone because I was late one time on a payment. So I had to pay 60% to get the phone. Ridiculous. I have been a T-Mobile customer for years because of this I am switching.

I was abruptly disconnected from internet while I was working. I spent several hours and 18 persons of whom said "I care and will resolve this issue". After being transferred, disconnected, repeatedly asking for my personal information over and over and over...I gave up. It was crazy and one should not have to endure such an experience to get re-connection. I want a resolution/ compensation from T-Mobile corporate headquarters. Yes, I went back this morning after holding off a day and half of work. The cycle started again! However I was able to bare patience and get service.

On Nov. 28, 2015 me and my family went into the T-mobile store at 9930 and purchase a phone. But there is a BIG problem my old number was ported to a customer that was already possibility has an account with T-mobile. We was customers of Sprint for a while and we had to come to this. And as of right now I am unhappy and I have to wait 24 hours to get this ported correctly. The customer service rep. by the name of Daniela was wonderful as a agent but the music was to loud and had to many people hang around for no reason. The neighborhood is high crime but safe. I am a hospice chaplain and it is very important that it is fix. I have important numbers in there and I need some kind of discount to this issues. Maybe I should escalate to the corporate office?

I went to use my phone insurance after I accidentally dropped my phone and broke the screen. I went to T- Mobile store . I was told that I need to call insurance company directly, which I did they gave me wrong number . got right number for Asurion . Try phoning in but could no get through long wait time. SO I tried to file on line only to get an error. So I call back Asurion finally get through to agent only to learn the G4 is out of inventory and unsure when I would get new phone so much for overnight replacement. I had to escalated issue talked to manager only option he had was to reimburse me for cost of phone less deductible then I could go to T-Mobile store a buy one. IF I can buy one why is not available to ship? This was a very poor customer service experience from the store to Asurion. I will be waiting for check to arrive from 3-5 working days. So when you say that you will have a replacement phone in 24 hours that is not true. I very unhappy long time user of T-Mobile not sure where your customer service went. Please review your insurance policy and make changes.

I was given the 3rd degree about a charge t-mobile alleged I did not pay, after having my bank confirm the charge, I then made a request to set up payment arrangements manually with a supervisor, and was told that it was put in place for 2 payments along with dates and that my service should not be interrupted. One payment was scheduled for the 19th and at 430am my phone was temporary suspended. I am overly pissed since this is the 3 time in less than 30days that i have had to call them to dispute discrepancies with my account

It is going on the third week and dozens of staff to still not have resolve this problem with T- Mobile. On November 3, I purchased a sims card over the phone from T-Mobile for $1.05. Thats all, I have never made any other purchases from T-Mobile. But on that same day T-Mobile put through a unauthorized charge of $68.20. After 11 days on the phone with T-Mobile know one can help me. This has caused many problems and T-Mobile is not resolving this with me. And I'm still with out minutes on my phone as I don't want your service because of this problem

I have had the worst experience with T-mobile. I cancelled my account back in April because I moved to China. However while in China I realized that my credit score went down and this seems to be due to an account sent to collections which surprisingly seems to be my old t-mobile account. I decided to contact t-mobile, but they do not have access to the accounts, so I contacted the collections agency and they referred me back to t-mobile, after much back and forth the collection agency was able to tell me that this balance was owed due a device charge since my device was payed in installment plans.

However, when you request to cancel an account in order to do so you must pay your device in full. I requested a claim to be filed on this account, and again, for three weeks I had no sort of notification nor did I heard back from t-mobile. After calling many times and being transferred to many departments because apparently nobody has full access to my accounts, or they just don't want to bother, I was able to reach someone who seemed to have access and that wanted to help me, everybody else didn't seem too customer service oriented, and if anything they seemed annoyed at my request for more information for they claimed they did not have it.

Sadly, I did not get her name and for some reason we got disconnected. She told me that I was sent a refund back in may for $145.39 because I over payed my bill when I closed the account. in the form of a card, which is very interesting because I cancelled my account because I moved to China, and of course I never received that refund. Now what doesn't make sense is, how come t-mobile refunds me $145.39 and then charges me $189 for device charges in May. I payed off this phone, and I did not use the t-mobile account in may because I believed I had cancelled it. As far as it goes nobody has been able to help me in this situation, and the last I got was a number to a different collections agency, which I called, but they couldn't transfer to the right department, which I called and it just said that it had no reprensentatives available at this time.

For me it is 3:30 am here in China, and I've been on the phone since 2am. And I do have to work at 8, so you can only imagine how frustrating is to have to be up this late dealing with a situation that apparently could've been avoided. This experience has been the worst, and I have spent so much time and money trying to solve this issue and still nobody is able to explain things clearly to me. I never got access to the refund, so what happens to that money? How come I cancelled my account in April and I owe $189 for device charges in May? What kind of fees are these? I would really hope you fix your customer care system, because you may be a big company but it should still appreciate each and every single one of their customer, and value their time.

I got 4 I-phone 6S in Danvers, MA Customer Service rep. told me about the 14 days policy. Unfortunately the area I work and around my town my phone has absolutely zero bar connection, went to the other store and got new phones and went back to the Danvers store to return still under the 14 days policy and they refuse to take the phone back even I am paying the 50 fee for stock. I don't understand, have being T-Mobile for over 10 years while lived in other town and now this is the treatment I get? I don't know why they are so difficult to deal with.

I have been a customer for over fifteen years and have three lines total and my bill has escalated to twenty dollars more than I usually pay due to and this is your reps explanation that there is no more 20 dollar loyalty discounts and no more contracts right later that evening I watched a T-Mobile commercial that advertised unlimited talk text and 10 gigs of data per line for 30 dollars per line up to four lines and a 18 month contract and I told that to you rep and she said your commercial was wrong and I clearly read and saved it watching and reading all the particulars on freeze frame and your rep told me a bold face lie that it is 100 dollars for the first two lines and 20 dollars every line after that would actually increase my costs.

I told her that she was totally incorrect because that is not what you commercial depicts no where in your ad she was rude and told me that the ad is not what it states if that is the case then that is fraudulent advertising and being a long time customer to be treated that way is unheard of I need a corporate rep to contact me in this matter at my t mobile number to resolve my complaint and get to the bottom of this or this . If not on I will go to the proper authorities on how blatant the discrepancies are from your ad to what your reps in your resolution dept tell your customers I still can't believe how you have your reps trained to be so rude and unhelpful and talk to your customers like they are stupid.

Ever since I updated to lollipop 511 on my phone, I am not getting phone calls, calls are not even registering on my phone, voice mails come in 1-3 days after the fact, and basically over all my service is awful. My husband has contacted customer service 4 times now with various T-Mobile complaints. Every time it is something different to resolve the issue and every time before disconnecting with customer service my husband is assured the situation is resolved. Last night we were told that we were talking to a supervisor, Lou was his name. After Lou did everything in his power to blame the issue on us and continually refused to even hear that the issue started after the 511 update, the issue remains. Lou went on to tell my husband the issue was a result of my phone not being on wifi calling.

Really so for my t mobile phone to work I have to be constantly connected to wifi calling and I have to stay home to receive phone calls? What I do not understand is how did my phone work so well before 511 and now my phone does not work? Lou was rude, accusatory, unhelpful and simply put an ass! Lou finally said well since you have insurance on the phone I will send you a new handset at a $5 cost to us, and proceeded to lecture my husband on how the phone that I would be returning better be in mint condition. Not worried about that because my phone is not even a few months old and basically is in mint condition, but then he tells us that I may not receive a new phone but a refurbished on. Come on! I send my new phone back to T mobile because of an issue that is obviously their fault only to get a used phone in return.

Then Lou repeats that the issue is all our fault because we don't use wifi calling and he would be happy to sell us a router for my house to make wifi calling even better. Give me a break! This is the worst customer service I have ever experienced. Being that I am someone who has worked in customer service for 20 plus years, I can tell you that someone like Lou would never be employed by me and T mobile would never be some place I would ever recommend to my family or friends. I am sharing my T-Mobile complaint with everyone I know.

I have a Microsoft Lumia and it's not allowing me 4g service which is what I have been paying for since day one of purchasing this device at the local Walmart. I don't know if I'm doing something wrong or not but I know that I'm only getting 2g. Help me please the T-Mobile service department is not responding and I cannot find their contact information anywhere on the web.

I called tmobile yesterday concerning the security breach to make sure I was one of them that wasn't affected and when I gave the verbal password that has always been on my account since 2011 the young man I spoke to which happen to be very nice and professional told me that wasn't it and that wasn't it that my password was numbers which has never been so he changed it back however every other time it has been the right password and they say there was nothing showing it had been changed I want to know how a number password before the young man I spoke with changed it back got added and no one can answer that

Seven months ago I bought an i-phone 6 plus from T-Mobile in Hilliard, Ohio. I was up-sold insurance for $12 dollars a month only after inquiring about the requirements for a replacement phone if I needed one. The representative assured me there was no limitations, and no deductible since i was paying the highest premium. Again and again the rep said if something happened to the phone I could replace it no problem. I reiterated that I did not want the insurance if that wasn't the case and the salesperson reassured me over and over again.

I dropped my phone a week into use but the damage was so minimal and the phone worked so well I chose to keep the phone. 6 months later my phone has started glitching. While in the middle of conference calls it flips to mute and often hangs me up; booting me from the call. Group texts have also been a challenge, often having to restart my phone in the middle of texting to get my keyboard to work properly. I went to T-Mobile and the rep said I would have to pay $106 for the phone and another $176 for insurance to replace the obvious Apple 6 plus lemon.

I have been an apple user for many years, for the most part they have been dependable, not this one. I've only been T-Mobile user for seven months (never again) and would recommend to everyone to stay away from T-Mobile. Terrible customer service and worse sales techniques. They up-sell with no thought of their customers, only their commission, absolutely unwilling to help and backup their promises. Buyer BEWARE!

I have been a customer of T-mobile for more than 10 years. Not a day late with a bill. Later they put some charge for a service that I have deactivated. Called 4 times to remove. Recently, I have tried to cancel my account due to travel, and the representative did not follow trough...Then call internationally, chat, call, chat just to cancel. Altogether, around 8 times at least. Meanwhile, they withdraw money from my debit/credit card and sent me a final bill + international call charge and with a collection notice. Until I am not even around. They refused to remove any charges. Unresponsive management/ customer service. I guess some commission is everything for them. Do not switch and be very careful. Just an advise from experience.

I was a T-Mobile customer for years and recently changed to Verizon. When we first joined T-Mobile, my husband was stationed (military) in Virginia Beach, VA. We had great service! However, in 2014, we moved to Gulfport MS where we’ve had nothing but problems with service, connection, dropped calls, etc. T-Mobile sent us 2 boosters, and still, our problems remained. On June 4, 2015, we decided to change carriers. My husband is active duty military. He travels and also has to conduct military business from his cell phone. On the day that we switched carriers, I called T-Mobile to let them know that we were changing carriers. The customer service representative Nicole said she was sorry to see us go, but completely understood why we were switching over to Verizon.

While on the phone, I told her that we wanted to keep our numbers (again – husband is military and he receives calls to that number from all over the world), and asked if there was anything that we needed to do or expect. She said no, that it they don’t charge extra for stuff like that, and wished us the best.

Today, June 29, 2015 I received my final bill in the mail from T-Mobile, to which, has double charges (simple choice plan $40 for May 19 – Jun 3, and another simple choice plan $40 for June 4th). The double charges total $83.50. I called T-Mobile to inquire (I spoke to 4 different people) and was told the below answers. That’s just how it is. I don’t know why but it must be right (Debra). If you transfer a number from us, we charge for the whole month versus if you just go to another carrier.

Nothing I can do to help (Silvia). We charge for the whole month regardless of whether you transfer numbers or not. Nothing I can do (Mason). When someone leaves T-Mobile, we always charge for the whole month regardless of whether or not they port numbers. That’s just how we do it. It’s in our policy (Scott). Between the 5 people that I have spoken to since June 4th, there seems to be various information that I have received. Besides the various different things told, I do not see how it is possible to double dip on funds or charge someone for a service that they are not using. According to the bill sent, they charged one amount for May 19 – June 3rd, and then the same amount for one day (June 4th). This is unacceptable and needs to be fixed!

I want to complain about an employee called Shayne at T-mobile on 39th & Meridian store in Puyallup. This is the second time, I really don't appreciate the female employee's attitude towards a customer. She just tried to argue with me about returning the device that didn't work for me and I was willing to pay the restocking fee. And the attitude was horrible since she had to do the return and do the paperwork.

In the end she didn't even give me a bag for the paperwork and the new phone I just purchased it while I was holding a child. And I said "thank you" she only replied "yep" back??!! This didn't happen before with the other male employee at all. I worked at retail store for so long and the customer is always right. You just have to satisfy their needs and make them happy when they walk out. Hopefully I will not come back this store anymore. Huge disappointment.

It will not let me take the one star off. Your company has the absolute worst service I have ever seen. I have been with your company for 8 years, and about 3 weeks ago, I called up to INQUIRE about adding my daughter on my plan for text and voice since she cannot get the internet on her phone with your company. I was told it would be $10.00, then when I went on to pay my bill, the person in sales put me on a family plan. This is fraud!.

I plan on following this up with the FCC. I called in about 7 days ago and they apologized and said all the right things and your customer service department said it would be corrected, and I would see my corrected amount on line. I went on this evening and NOTHING had been done. I spoke to your rep, Grace, who was very nice, and assured me this would be fixed. I then spoke to her supervisor Becca and told her this nightmare story and also told her that I have never paid my bill so late in the month due to your company's error.

She then told me the bill was fixed, and I would see the credit in 24 hours. Let me tell you, this is what I was told 7-8 days ago, and nothing was done or corrected! I then asked her if I could pay this right now, she stated of course, but it would be a $5.00 charge. I'm suppose to pay for your company's error???? But I could be transferred to the auto pay, and it would not cost me anything. Have you people no sense!!! I will tell you, which I'm sure at this point no one will do a thing since I am referring to nothing was done until I had to call a second time, I am NOT going to pay the 5.00 and I am going to Verizon. I have had it with your company and the incompetence and fraud that you pull. Again, I am going to the FCC. Something needs to be done about your unlawful and deceitful practices.

I have replaced several phones due to a variety of reasons, but I must say that service disruption is at the top of the list! The most recent replacement that I have gotten does not load my email, which plays a HUGE role in my life, seeing that I use it for work! (OVER 200 EMAILS A DAY) Just this past weekend, a client of mine was stuck overseas for 2 days!! in Frankfurt!!! all because he couldn't get a hold of the person that helped get him there!

Due to this faulty network, that seems to be on a VOLUNTARY basis! I am now in debt to the company that I work for, $2,452 and some CHANGE, because that is how much a one way BUSINESS CLASS seat costs from there back to Seattle! I tried to reasonably handle it with the agent, and his supervisor, but it seems that everyone is to busy maintaing a quote or trying to make a SALE. I don't expect T Mobile to pay my debt are anything; that's just not how this scheme gets down. But after being told that I could have a $102.00 credit, and then transferred all around their office just to be told by some other clown trying to play Supervisor, that that wasn't something that was said brought me to complete halt.

Because at that point I realized that T Mobile's call centers are actually fulfilled with a squad of monkeys! I have been going back and forth with the exact same nonesense, and life's just too short for that. My even BIGGER complaint is, who the heck hires these people? PLEASE LET ME KNOW, CAUSE I COULD FOR SURE RUN ONE OF THESE LOCATIONS, it wouldn't be hard at all; just pick up the phone, transfer it to you, you transfer it back to me, I'll put them on hold for 10 minutes, transfer it back to you..............and then we will flip this coin to figure out who has to say "Sorry, but no" to the person on hold. I just want to know if there is actually someone professional running the whole company itself, because there's no way it's just 611 that handles everything.

I tried to pay my prepaid bill with a credit card and was denied. i finally talked to someone in the billing dept and they inform me that a payment in January was cancelled and reimbursed to the card holder. It is now almost May and have never been notified for it or had my service suspended. Last month i had to call and talk to tmobile reps because i paid the bill and it was posted on the persons account that owned to phone before. i have since January used credit cards to pay and never was told or notified of this matter. I would like to know what i could do to fix this and stop the invoices i am had to deal with Thank you for your time.

My contract was ended on the 4th of January 2015 as I was informed by Alexa one of your members of Staff responding on my request yesterday the 15th of April 2015 at around 12:40 , along with my wife's contract too and it will be followed by my other three children's contracts which will be ended on the 1st of June 2015. I was not alerted by T-mobile company about the nearness of my our contracts end or receiving new offers! I was not given a Nano memory card along with my Experia -S Which was offered to me with my last contract! . I requested it yesterday through my call to Sanalia/ Member of Staff and I was charged £10:21 and to be delivered to me within three working days.

The surprise was today as I found my SIM inactive on my mobile phone and I can not make or receive calls on it and I believe that it has been disabled by your technical team before I receive my new SIM card! On my enquiry call today Thursday the 16th of April to a lady who is called Lee and who asked me about characters of my password and later about my Sim card number which I should have had it in the box of the phone as I am still using my old Sony Ericson Model C902. I explained to her that I do not know my password or the SIM card number as I am busy at present for preparing for the Tax Financial Year. she kept on repeating my first name without giving any alternative way that we could reach a solution for my problem and she hanged up her phone in a rude way!

I recalled again around 11:28 and a member of staff called Ian answered me and he repeated the same questions to me and I informed him that I had no time to go and search for my Sim card number and I do not know my password and if he can e-mail it to me . His answer was that he can not help me without obtaining them. You put me in a dilemma and I want you to get me out of it immediately please. I am considering to leave your company with my family members .

I have several complaints:

1. I switched over from Verizon in December and was asked to send my IPhone 5s to T-Mobile and I would get a $352.00 reimbursement for each phone. I sent 3 phones in December and have yet to receive credit on my account. When I tried to follow up I got transferred over 5 times staying on the phone for over 30 minutes and no resolution

2. The T-Mobile service is not very good in our area. I have complained several times and hasn't got any better.

3. While I promised my bill would be lower than Verizon, my bill is the same with worse service.

Without getting any resolutions I am ready to go back to Verizon unless this is resolved immediately.

I recently tried to discover what sim card my pre-paid Alcatel One Touch Evolve 2 used. There was no indication whatsoever to the one that i needed. The sim slot looked small so i bought that one, it was wrong. Again, i bought the regular sim card and it was too large. I contacted customer service,and even they had a hell of a time trying to figure it out.Walmart was the same. WHAT IS WRONG WITH YOU PEOPLE!!! How hard can it be to put the type of sim card needed on each phone package? NOT HARD AT ALL!!!!!!! I lost $50 dollars because you can't apparently use any common sence!! P.S.- You probably love the confusion just so you can make a few free dollars.!!!

Purchased phone and plan for grand-daughter. Was told bill would be $60 a month. Was given a card that was free for IPad for wireless. Told them I have wireless at home but said free take. Took and went back in store because could not figure out what to do with card. They said Ipad was older would not work. Found out you was charging me. Found out I had many charges because bill was never at $60. Cancelled plan and you guys keep saying you are sending box for the connection but never have received box. I call - nothing, I go in the stores to say I have not received box - nothing. I feel as if I am being set up to pay a fee because I cancelled. Why can't I just bring your equipment in the store??!!

Needed to jump note 3 to note 4, it quit charging, after 1&1/2 months note 4 lost sound & would not ring for incoming calls..told I had to wait for shipping of refurbished phone. I purchased a new phone from store now it can't be replaced except with someone else's issues..30 yrs. Of being with Verizon I chose tmobile with expectations of an honest company. Buy new product, should be replaced with new product within store of original purchase. I have 5 phone lines, a hot spot, & ipad. I pay my bill diligently every month as is my obligation & promise to tmobile. My belief as a customer, tmobile should respond in the same manner of courtesy & respect to customer needs..now I'm without a functional phone & at 70 yrs. Old if a emergency arises I'm s.o.l. thank u for the inconvenience & hardship.

Dec. 16, 2014 I had been with ATT and was tired of not being able to get service on my cell phone so I called T-Mobile to see if the tower in my neighborhood was theirs. They said it was so I left ATT to go with T-Mobile. I was going to keep my phone and my same number and just buy one of their sim-cards. The sim-card came in and it was wrong. The very first thing was wrong dealing with T-Mobile. Anyway after a month dealing with them just trying to get the correct sim-card I stayed because they said the tower in my neighborhood was theirs...they lied!! It belongs to Verizon. So January 27th 2015, the correct sim-card arrived and I activated my service. I could not get service. My phone would either say "searching" or "no service detected". It used up my minutes so I had to purchase more useless minutes. I purchased $40 more and still could not get service and since the "number" was used...(searching or not detected) was considered use of minutes. The 2nd of February I cancelled with T-Mobile and called the home office. They said no problem they understood my frustration and I would get a refund. After they get you to someone who can do something...they hang up on you or being on the phone with them so long your battery dies...I've kept calling back getting the run-around. So in-short...T-Mobile will lie just to get your money! DONT USE T-MOBILE...THEY ARE CROOKS!!!

T Mobile initially lured me to them with their cheaper than Sprint plans and the "We'll pay your Early Termination Fee" routine. It should be called the "You pay your Early Termination Fee and we may or may not reimburse you depending on how many flaming hoops your willing to jump through or till we get sick of you bothering our customer service department". I've had so many promises to fix this refund problem by so many reps and each has failed, Purposely?. Hey T Mobile, I get it, you're a big huge mega business with an army of lawyers to keep the riff-raff customers from defending themselves from you. You win, keep my money. Good bye T Mobile and I'm taking all five of my accounts with me. BTW, I'll pay my final bill in six to eight weeks in a $10.00 prepaid VISA card. And when you call me for payment, I'll promise you the check is in the mail with a cheery attitude every single time.

I tried for years to get my wife to join my T-Mobile plan to save us money. She handles all my appointments since I am 100% disabled, with 4 different doctors, due to a nerve disease. She eventually did join my plan, was sold a 600$ smart phone and we had to sign a 2 year contract. After 22 months her phone quit working. After weeks of changing phones, installing new stem cards, 4 trips to the store that sold us the phone, and about 5 calls to technicians we were told her phone was a 4G phone and our nearest tower was a 2G tower. This, we were told, means it will never work, and they were suprised it ever worked.

I told the last supervisor I talked to that I had to leave T-mobile and find a new phone provider. She insisted that I pay 100$ to get out of their contract. I got a little upset at this and told her it would be a cold day in he!! before I paid another penny to someone who screwed me out of 600$ already( for the phone they sold me that won't work where I live). Instead of billing me 100$ to break my contract my bill is now over 600$ and continues to go up! Please tell me what I can do about this injustice that keeps on going. Can I make them pay for the harassment and destruction to my perfect credit. We've called them and they don't care one bit about what they've done to us.

I called customers service to get a new phone, My current phone from tmobile is broken again! I talked to a rep about a phone, but was not sure I wanted to spend that much on a phone. The Tmobile rep assured me that he could take $100.00 off the price since I was a loyal customer of many years. I received my contract for the financing via my email and the amount was wrong; It still has the original amount on it. I have tried to call customer service back to tell them what happened and I was told that tmobile does not discount their phones but if I sign the agreement for the original amout they would take $100.00 off after 30 days. I was also told that there was nothing about the phone being discounted from the other rep. I asked to get it in writing but was informed that could not happen. I do not feel that this is a trustworthy deal,and since by phone is still broken I can not wait. So much for my loyalty...I feel like I was taken advantage of, and I think I will go to another company that is down the street from my house.

I used to be with Vodafone and got told about your smart pack so I changed over to t-mobile got my £10 smart pack first time no problems last month I had to complain because I had over the £10 credit and only text your free numbers 441 and 150 and now the same thing has happened to me again top up £10 so I had £10.09 credit all I have done is try and get my smart pack 10 this month again but I have texted 441 and 150 and now I only have £9 credit but only texted your free numbers and can't get my monthly smart pack so I would like to see if we can stop this from happening and make it as simple as it said it would be before I changed networks and I would like my smart pack added as I have not spent any of my credit so I would be greatfull if it could be sorted for me as soon as possible please

They took money out if my debit account. Without my authority for 3 days every one I spoke to said I would have it back in my account in 3 days on the 3rd day it still was not back in my account. So I called again this time they put me through to a refund specialist who bluntly told me I was not getting a refund so everyone else I talked to just told yes to get rid of me. THINK TWICE BEFORE CHOOSING T-MOBILE as your phone carrier they like to take your money earlier then they should & won't refund your money. i am calling the BETTER BUSINESS BUREAU ON THEM DEFINITELY.

called and a replacement on a warranty got a sg2 sent it back within days and got a lgl9 because the gs2 did not work rite.they charged me for it the whole time over 300 bucks and they have the phone.do not buy phones from t=mobile warranties will rip you off and don't ever do bussness over the phone with them you will get ripped off. I bought my phone from hsn got a better deal 50 dollars cheaper and a better warranty with it. they will give you nothing but a run around. their service I have no problem with buy will never buy a phone from them.if you do deal with them keep records of everything and if you send a phone back to them put tracking on it just don't send it back in the box they give you they don't want you to track it going back.and if you do not ask them everthing whe you talk to them they will throw in charges you don't know about go over all details befor you hang up that check on them latter to make sure.

since feburuary 2013 i have been in contact to complain with several supervisors in regards to account both telephone numbers at my request during July 2012 both phone termination fee was paid of the amount of 200.00 dollars by a family member at a Bronx t mobile store explaining to the Representative to terminate the phone at that time.

i then borrowed the monthly fee of additional fee for the month of the amount of $ 85.00 . i have been constantly harassed at work and through correspondence stating there is a balance of $106.04 which i was told on march 15, 2013 by a Representative Mr Collins who assured the account is closed and no money is due and no more phone calls and i was instructed to request a letter account is closed and no money is owe from your review board.

I don't want to receive any further threats in taking this matter to a collection agency i would appreciate in taken care immediately if not i will have to take immediate action threw my lawyers thank you. i called this number 1-888-310-8471 to complain to t-mobile.

When I opened my account in April 2011,my contract was for two years at the second year I had a choice to renew my contract or to upgrade my service;however, when I added another line in Nov.2011 they said it would not change my contract. In April 2011 I was told that I could have the same options with that line.The first line that was opened I'm wanting to cancel the contract in April2011 because my contract will be up,but I'm now being told by the supervisor at T-Mobile that I can't because I added a second line in Nov.This isn't right because the information that I was informed about was misleading. I have been a faithful customer to this company for many years,my bill is always paid on time,and as a valuable customer I know the rules and regulation but, this supervisor is not following the rules. Would you please investigate this matter or I will be going to another phone company. Thank you Zella Lawrence (270) 556-8289 account 80593030023

I signed up for a family plan with two lines. In 2009 i upgraded one phone and extended a 2 year contract on that line. I upgraded the other phone a year later and extended a 2 year contract on that line. It is now three years since I upgraded the first phone. Now I would like to cancel the first line and T-Mobile is telling me I have to pay a $200 early termination fee on that first line. How could that be as I more than fulfilled my two-year obligation? When I upgraded the first phone at Radio Shack I did not change anything on my plan.

i was tricked into by the female employee into a 2 year contract that i did not want when i called in april, ...i can not remember the whole conversation but she was fast talking me praising that my 20 months were fulfilled and that i could upgrade to have a yahoo messenger , youtube etc i said if it involves a new plan i did not want a new plan, yet she put me on one anyway, i found out about it when i called to tell them i have new things on my phone that i can not use my phone is to small for such thing well that was to know avail they said i excepted the new plain but i did not want it in the first place she faset talked me into it I was very happy that my frist contract was over and finally i can do what i want when I want and get the new cell i wanted but now I'm so so upset all i want is for it to be over so that i can do to a company that has no hidden agendas ,now I'm told i have to go on the enternet to file a complaint et ...i have been a good and loyal customer to t mobile and i never thought they would do me like this , i was actually warned by a young man at a boxing company on melrose that tmobile would do this to me and i didnt believe it i actually stood up for tmobile and said tmobile is the bestest thus far, then call to ask about something and next thing i know I'm in a 2 yr contract with you, i had just finished my frist contract and was so so glad about it i did not want another contract.." what part of i just fulfilled my contract did she not understand???
when i was ready to upgrade to a new phone that is when i wanted are thought would be my upgrade of choice not by trickery!
i think its so so unfair unprofessinal to take advantage of good customer i have now started to use bad language...i have been told that they can put me back to my old plan but my bill would be higher ! why would my bill be higher i fulfilled my end of my contract ...i want to upgrade by my own choice not by trickery please dont take my right from me this way i have been a loyal customer, i'm very unhappy every time i see others bragging about there new phone and look what tmobile has done to me i can not have the choice i wanted to have to upgrade of my own free will not to be tricked by fast talk that is so so evil and I'm very unhappy i can not upgrade to a new cell of my choice without your interference and trickery!!!! i dont want to be ont his plan with you it is by force and trickery that it is so , sencerity esther barton

I have to admit I've had several years of great service with T-Mobile, however the last 1 (one) to 2 (two ) years our service has gone from bad to worse to now none at all and furthermore all we get from T-Mobile is the same ole crap...nothing works and they rather snidely state. "you can pay $400.00 dollars or wait two years to get out of your contract." that is nasty, because every time they do something they tack on more months of service. Now I'm paying 130.00 monthly for smart mouthed employees of t-mobile to bad mouth me and I don't like it.

I'm trying to negotiate w/my wife contract which expiring next year fr. T/mobile to be a family plan. I have family plan w/t.mobile consisting of five lines excluding her's w/c our contract is finished early this month. We visited the T.Mobile near our place In Shary land, Tx. to upgrade my wife's contract to a family plan, instead this T/mobile customer/rep. called my cell phone & advise us that we can save more money on her plans & some sweet talks then she connected me to voice recording about the so & so of the plan, & on the last recording, it's gonna asked you to press# to decline or Press# to agree, which that time I dont press anything fr. my cell phone, instead I heard her fr. the other line talking so I asked her I want to verify the plans I never finished to asked for more details about the plan she connected me to another dept. I was amazed when the other Tmobile Rep. told me I already renew my family plan, w/c I dont even agree or decline , so now I have a new family plan plus my wife existing plan w/c we want to be included , instead I have new five (05) lines plus one (01) to shoulder. I talked to another rep. the only thing she can do is give me this e-mail "contract review T-mobile.com " and looked for the specific topic that I dont agree of the new contract w/c I dont give permission to the Tmobile re. mentioned before. I'm gonna call them again and see what's gonna happened next.

In December I purchased three phones , two of which I had to take back. Okay I could deal with that. Then when I tried to set up the phones with existing numbers we had they told me we could not do it. Okay again I could deal with that. The very last straw was on Fri. Feb. 23, 2013 , I called to have one of the lines turned off and the person on the other end told me he could do it but that it wouldn't take effect until after the next billing cycle ! I informed him that I would not pay for something that was not and will not be used . He gave me the email address and told me to file a complaint.

I had been a customer of t-mobile for years & years now, have never had a problem till now. My last 2 years contract ended in November, but before this time I inquired on how to remove 2 lines that I haven't been using & they said I have to pay a termination fee because I have a 2 year contract that ends in November. So I patiently waited for that date, when my contract ends. Also planned to switch my carrier after my contract ends as I wanted an i-phone. Not that I have a problem with t-mobile, until now, I just was interested with an i-phone.

So time my contract ended, went to a t-mobile sales store. The salesman was able to talk me into staying with t-mobile, & so I did. I upgraded my phone, extending another 2 years of my contract. I asked them to remove 2 of my existing lines which I have not been using, though I paid for those 2 lines for 2 years unnecessarily, I did it because I had no choice, it was my mistake. Like I said, I patiently waited for my contract to end, to either change carrier, or extend my contract, but of course making sure I get rid of those 2 lines I have been paying but haven't been using & they told me, why don't I just keep it, it's free anyway.

Even when they said it will be free, I still insisted there would be no use because I already lost those sim cards, so for sure I cannot use them. The store salesman was on the phone talking to someone else & also gave me the phone to talk to her, if I remember it right, & they insisted I keep those line, they will be free anyway, & said who doesn't want something free, after telling them I lost those sim cards already. So anyway, they got their way, said I might find those sim cards one day Believing what they said, I never even check my bills before paying, I just pay unless there is something suspicious, but this time I happened to check my bill, & found out I pay $7.95 for each line every month, which I don't use them , much more I don't have both sim cards, & surely it shows in your record.

It would be unfair for me to pay another 2 years almost $16.00 every month, when I asked those lines be removed when I extended my contract. I already paid for 2 years without even using them, wasting my money, I am not so stupid to pay that extra $ for another 2 years. My account number is # 447-226393 Phone number I am reporting not being used & asked to be removed when I upgraded or extended my contract, but agents ignored me or gave a wrong information are: 205-223-3258 and 205-413-1001 Surely your records prove that these line have not been used, so there is no reason for me to keep them. Like I said for the years I have been with t-mobile, I've been no trouble with my business with you. Hoping this matter will be taken cared of. Thank you for your time & patience.

I 12-28-2012 went inside T-Mobile store too pay my bill of 236.71, My daughter came over and told me about an agreement her in the t mobile lady made that was suspose too be on her phone, that was suspose too have nothing too do with the other t wo lines because i dont need an up grade and didnt ask for one.

i have no insurance on my line. Juanita will explain the conversation that she had with the sales lady when i call in for them to help me with a trouble with my phone the lady said she was goin transfer me see if the loyatly side could help so the lady said she see we been good with tmobile and she was goin creidt the account 200 dollar for all the trouble plus i could do a half up grade.

then she said hold on she went to talk to a supervisor and said i could do full upgrade plus she was going bring the phone bill down to 150 and all this was suppose to be done on my line the other 2 line did not wanna renew so i feel i was told false information bout upgrade and the credit even whn she transfer me to agree to the 24 month contract the operator said only enter the line in which u wan upgrade and i only enter my line so i never agree to do anything to the other line i was only callin in for my line.

I spoke with them at t-mobile about this situation and the Manger there name Danny inform me on what i had too do his reference number is 0623509, i have no ideal about what conversation went on with my daughter in the sales rep, because we dont have no upgrads on no phones and we dont have no new phones so why do i have a new contract with somthing that i dont even no any thing we dont have are want anything too do with this agreement.

So Please Can Some One Give Me Some Answers Please i have been a loyal customers for 9 months,I dont want a new contract and didnt ask for one.

I walked in to a T mobile Store and talked to a store member about a non Contract service with T Mobile. The person who handled my account is named Dwayne. I told Dwayne I was only interested in a non-contract. I asked him about the phones he had for non contract costumers. I asked if he can offer me a similar flip phone that I current had with Verizon. Dwayne showed a flip phone that was as close to my phone T Mobile had. I was interested in the phone but, I did not like how it was designed. I complained to Dwayne about the amount of money I was paying to Verizon and I was searching for a cheaper monthly rate. Dwayne said he can set me up with a non contract for $59.99, nothing more not thing less.

I asked Dwayne if he can obtain my Verizon cell phone number. Dwayne asked me to call Verizon to obtain my account number. I gave Dwayne my account number. Dwayne asked me for I.D and my Social Security number. Immediately after he checked my credit. D Wayne said he can obtain my cell phone number from Verizon. He said once he obtain my number, my account will be closed and Verizon will send me a bill for ending my contract with them. I agreed. He said my credit was good and I can obtain a phone from the selection for non contract costumers. Dwayne compared the flip Phones to the flat screens phones in the selection. The flat screen phones offered more features than the flip phone, I was thinking about buying .

There was one phone I was going to select. The phone I was going to select was a flat screen phone with a keyboard that slides out from the back of the screen. Dwayne showed me another phone which was not in the selection. This is the phone I have now( Samsung SGH-T749).I had two phones to select form. I had to select from the phone that had the flat screen with the keyboard that slides from the back of it or the Samsung. Dwayne compared and contrast the two phones. I said to Dwayne, I never had a touch screen before! I asked if he can show me the Samsung phone in action. Dwayne turned on the device. He showed me some of the phone features. After I compared the two phones ,I selected the Samsung Phone. I did not get the receipt that day nor the contract. This event took place on 12/2/12.

I learned about my contract when I was in a mall. I just saw a T-Mobile stand and decide to walk up and ask what kind of new phone I can select with a non contract plan. The sales Associate asked me for my account information, after waiting a couple of moments, the Associate said I was not a non-contract costumer but I was in a two year contract! I asked the women if she had the right person. The associate told me my information. I Immediately called T-mobile and verified it over the phone. At that moment I felt played , robbed and betrayed. At that moment the Representative was talking and I did not even hear her talking.

Last Week ,I confronted Dwayne about this issue. I asked Dwayne if he can switch this plan in to a non contract. Dwayne said the contract can only be changed over the phone with a T-Mobile Representative. I then ask Dwayne if he can cancel my contract and waive the cancellation fee? Dwayne said he does not have the authorization to cancel my contract. I asked Dwayne, why would you Issue me a contract phone with a non contract plan? He said he made it very clear to me that by selecting the Samsung phone would put me in a contract plan. I then ask Dwayne ,why would you check my credit if I asked for a non contract plan? Dwayne was lost for words when I asked him that.

I then asked Dwayne why am I paying $72.80 cents when you said I will pay only $59.99 He said the most he can do is issue me a discount on my bill until it ends. By the way, Dwayne also said that the First month bill will be 80$ but after the first bill , I would only pay $59.99. This was my first independent Search for a cell phone service. I made it very clear to Dwayne that I never went threw this process before and I needed help finding a cell phone service. I was with Verizon for 5 years and I was on a second line and I would pay my share. I just want to end my contract. I know not everybody is bad or may try to take advantage of me at T- Mobile, but I just want it to end.

I have been with T-mobile for may years. My phone # is (404) 409-0454 and contract # is 657021051. I relocated to Jacksonville over a year ago. I reported to the T-mobile store in my area that I was not getting any coverage in the area and at my resident. I was told that a tower was to be install in a few weeks. 6 months later, I complain again about coverage. I was told and shown on a map that only limited coverage was available in this area. I was lied to because no additional tower was or is scheduled in this area. Due to the lack of coverage, I want to be release from my contract and the termination fee waved ASAP.

Tmobile the stick as upgrade its for use with laptop. I called and told them that i dont own a laptop.they said well we can,t take back.since then,they charged me 59 dollars every month for the past 7months.i pleaded with them to cancel itto no avail.

I purchased a Family mobile phone which is powered by T-Mobile. I bought the phone and paid a 25.00 fee for what I was led to believe would cover use on the 45.00 unlimited that is actually 54.46 when you get the bill. I assumed I was paying for dervice in advance with the first month covered by purchase of the phone and the 25.00. I found out this was not the case when july 15th 2012 when my payment would be due, I changed to Straight Talk and transferred my number. In doing so I recieved a bill from T-Mobile for two months of service 110.00. I was not aware they were charging two months behind. I finally paid T-mobile 93.46 after their deductions. This is my complaint. Customers are not aware that they are basicly on a contract with T-Mobile. They are not pre paid phones as they are presented. Wal Mart presented T-Mobile as if it were Straight Talk. I have had 0 problems with the payment methods of Straight Talk but was extremely supprized to find I owed two months back charges on a phone I paid every month for supposedly in advance. Please present T-Mobile as a contract service without a minimal time frame.