Customer Complaints Department, Scams, and Reviews

sub: (complaint regarding damage in the bolt of back tyre in toyota innova car) VEHICLE NO: TN 57L 2604. I am very disappointed in registering a major complaint against Toyota innova. the complaint is regarding unexpected damage caused to bolts of the back Tyre of innova car while the car was in motion at the speed of 40km per hour so that i was able to control the car otherwise it would have caused an accident .The nature of damage was to the to Tyre which came out of rim and caused severe damaged to car. Adding to the point that after ten days of service completion that is exactly on 6.1.12 and also km ran after service was only 1391km.

while I was driving my car Toyota corolla 2011 automatic highline on the high way in Egypt on 23.10.2011 and suddenly the velocity was not working while the car engine is on and the gear on D position I hardly managed to stop the car while I was impending to loss my life, I sent it to Toyota service and after 24 days from giving the car to them they said that they will change some parts in the gearbox so how a car within one year working change some parts in the gear, iam not trusting them and if the original gear is not working how they want to repair it, this is completely unrespectable and I will use all the legal procedures to regain my rights and to save other people lives.

I purchased a Brand New Toyota Avalon Limited from Lou Fusz Toyota in St. Louis, Missouri in July 2007. Paid full asking price and few months down the road I was hearing a poping noise from the Roof. I made the complaint to Dealer about the noise and they informed me that Factory Missed putting insulating between the roof and the liner and they agreed to replace the insulation. After replacing the insulation my liner keeps popping out I have taken my automobile 4 times to dealer and now they are say they will have to replace the liner and I may have to pay for it.

On Oct 8th I took my Rav4 to my dealership to have a leaking rear hatch seal fixed. I bought the car in March 2010 and it leaked right away but I forgot to tell the dealer about it (out of sight-out of mind). When I took my car in for the 15,000 mile checkup I told them about the leak and was told that it should be under warrenty. They called back to tell me that they were going to charge me $200 dollars to fix it because the service manager said there was some dirt around the seal and that the warrenty was void. He than told me to call the Toyota complaint number if I didn’t like his response.

The dealership says they can’t fix the problem until it happens. I said,” if I leave it here all night, unlocked in your garage, and it’s locked in the morning and doesn’t respond to the remote, what will you do?” Dealership rep told me he didn’t know. He’d probably call Toyota. Why can’t he call now and describe the problem? Do I have to wait to have it towed to the dealership and be late for work? Why can’t the problem be researched now? I would hope someone in the company may be a little smarter than he is.

I recently ran into an unexpected problem with my 2005 Toyota 4Runner. The car was pulling to the left when I stepped on the brakes. It turns out the plate that attaches the front wheel to the frame had broken off due to rust, the wheel wobbled and could have collapsed under the car if I had sharply stepped on the brakes in a left turn. Bill Walsh Toyota (Ottawa, Illinois) had the rusted frame parts cut out and replaced/re-welded. I was not happy that my frame had rusted this severely but accepted the repairs. Both Dan and Laurie in Maintenence were very helpful and kept me informed of the repairs.

On April 11 I took my wife and I’s 2004 toyota camry to Crown Toyota dealer for a noise in the engine and to my surprise I was told that we needed new water pump. As our car a 2004 toyota with mainly in town driving I was shocked with only 55,534 miles on it was told your warranty was has exspired. We have had over years a corrola, 1983 camry, 1986 camry, 1993 camry, 1996 camry, 2004 camry. We have never had a water pump break down. All the cars I have listed except the 2004 had 90,000 miles or more 1983 camry 130,000 miles, 1986 camry had over 220,000 miles on it. It costs us over 607 dollers to replace water pump,flush and new coolant.

I have a 2005 Toyota sienna LE with a milage of 47000 miles. This van is kept in the garage when not in use. I live here in Florence sc. About a month and a half ago I noticed a 2inches crack on the center dashboard and now it is about 12 inches. I went to toyota dealer here in florence and said there is nothing they can do about in because the warranty is over, 30000 miles is over. They said it will cost me about $700-800 labor and the dashboard is $ 800-1000. Will any dashboard should cracked easily even if it kept in the garage? Or is this sub standard material use by Toyota. I have read some forum and it looks like it is common in 2004-2005 model.

We have a 2004 toyota corrolla. Never had a problem with our car until we took it in for a tune up at Toyota of Scion of Lake Norman in NC. I had brought my car in for a 4 cyl tune up. I was told they changed spark plugs, with irdidium plugs, flushed powere steering, E.F. I cleaning , top engine cleaning, and was charged 391.00 on 7/24/09. When I left my car felt weird, so I called they said your just not use to it, give a week. Well in that week my car kept on sputtering like I was running out of gas, kept stalling on me. Then the car started to put out some white smoke. I brought it back to the dealer on 8/8/09 they test drove and confirmed sputter.

When is Toyota going to come out with a fix for the hesitation is low speed transmission shift problem. At low speeds (when turning on taking off from a low speed coast, the engine will rev up and them the transmission will kick in after 5 or so seconds. I have driven several other Camry of this year and they have the same hesitation in shifting at low speeds….this is dangerous and Toyota needs to fix this problem. I have taken to a Toyota dealer and paid to have the computer reset. Did not fix problem at all. As far as I am concerned, this year and model is junk. My drivers side seat frame is broke.

When I had my 2008 Toyota RAV in for a recall service item, Folsom Lake Toyota in Folsom, CA discovered my passenger side front window’s motor was broken. The car had 30,500 miles on it and given that the “warranty’ had expired 3 months before due to the lesser of 36 months or 36,000 warranty, Toyota kindly offered to pay for the part if I paid for the $250 in labor. Sorry, but not good enough…you don’t expect that a motor for an electric window will fail on a 3 year old Toyota. I called Toyota’s Corporate Customer service, incorrectly named, and they told me they would not override the decision of the Toyota Corporate District Manager and I would need to pay for the labor.

This is my last Toyota product, a 2001 Highlander. WE had to replace the differential, brake calipers, mass airflow sensor, still getting check engine lights and know I find out that the rear main seal is defective, only $2000.00 to repair…and Toyota wonders why they’re sales are falling, I will never buy another Toyota product again after my experience with this 2001 Highlander.

This is our third Toyota Camary we bought new & we never had a problem with the brakes until now & with only 40000 miles on it,I had it checked by a local grauge & they had to put new pads & routers on the back. Later I called toyota & found they were having brake problems with some cars & would have helped me if I had had it fixed at a Toyota dealer. Since it was in the brakes , I didn`t want to drive all the way to the dealer,about 50 miles. I feel if you are willing to help customers if they went to a dealer for the same problem, that I should get the same condsideration even though I had it fixed locally. I have never had a complaint befor, but do feel I should get some compensation.

This was a price bait and switch. We received a trade in voucher on our car so took it in to talk with the gentlemen whom we purchased our last car with at the dealership because we liked him(Ron) and felt his word was good. We had met with the Toyota division of this dealership last fall and got the run around with them doing the switcheroo with numbers with the same out come. We left mad. Anyhow as we had the trade in voucher in which the trade in price on our car was $8750 we had Ron run all the numbers and decided to go through with the purchase of a Prius with the trade in.