Toyota Customer Service
Rated 1.78 of 5 Stars
Based on 325 Complaints

Contact Toyota Corporate

Toll free phone number: 1-800-331-4331

Welcome to the Toyota complaints department, home of reviews and feedback about Toyota customer service. Makers of popular automobiles and trucks worldwide, Toyota is one of the world's largest automotive manufacturers. Popular models include sedans like the Camry and Corolla, trucks like the Tundra and Tacoma, and SUVs like the Rav 4 and 4 Runner.

If you are upset at Toyota you can contact the CEO at their corporate headquarters with your complaint. The address for the United States is 19001 South Western Ave, Dept. WC11, Torrance, CA 90501. Although, that address will likely not get you satisfaction if you are upset with your vehicle. The 1-800 toll free number for Toyota customer relations is 1-800-331-4331. A live person is available Monday-Friday from 5:00am to 6:00pm Pacific Time and Saturday from 7:00am to 4:00pm Pacific Time.

The company also has additional contact information listed on their official website. The company is active across all major social media. So, if you have a problem feel free to leave a comment on their Facebook, Twitter, Instagram, or YouTube company pages.


Experienced poor service? File a complaint here!

Toyota Contact Information

Report complaints to corporate and get satisfaction

  • Toyota headquarters address

    • 9 W. 57th Street
    • New York
    • NY 10019
    • United States
  • Company website

  • 1-800 phone number

    1-800-331-4331
  • Better Business Bureau rating

    A+

  • Customer service hours

    24 hours a day

Browse reviews of other Cars



Top Toyota Complaints

Browse more than 325 reviews submitted so far

20

I bought this car in November 25 and i come back 4 days later, because i discover, i sign the wrong contract. I agree with one price and contract is $1.000,00 more them i agree. Thats the big problem to start. I went back and try to fix, but they don't even care. Not happy see me overthrew, as the first time i set with the salesman Ebert Melo and his sales manager Ozzi Rosa. Also i found out after the car was extremely over price, what was my problem not check before, but the contract, i sign with trust, bs i tore i was dealing with honest people. After that i cancel all the adds and is not showing in my stamens yet. Thats another one

20

I purchased a vehicle from green tree toyota in Danbury Ct. on 8/21/ 2023 the salesman said it would be in mid October as of today 12/7/2023 no vehicle.when I call to find out where vehicle is at they can’t tell me I find that hard to believe when Amazon can track a 5 dollar package with in seconds I’ve been a Toyota owner for 25 years all I want is a straight answer. Also they required a 1000 dollar non refundable deposit on the vehicle which locks you in of going elsewhere very unfair.all I want is the truth not the runaround.

20

This holiday season if you get blindsided, or have a mishap be sure to bring this up as reference that Toyota is aware of the situation. Per the Toyota at the Avenues. Dark shadows and cloud markings appearing only on left side of the vehicle when driving at night. Videos and pictures were given and shown to this Toyota service department. Hopefully they will be attached to this review. This being done after an employee at the Toyota at the avenues driven with me at there closing time when it was dark. He stated this is a defect and advise me to take it into the service department. After a carefully evaluation of the vehicle for five days left with Toyota. Stated was test driven, had removed the left led light for inspection. And was also told the Toyota inspector and GM got involved in evaluated the situation. Per the Toyota service advisor documentation statement states, written out on record. “Headlights are within factory, spec and black spot seen is from the LED projector, normal operations when compared to other vehicles at Toyota.” Also stats “Toyota does not have any cases currently out for the condition at this time for any repairs or replacements.” Ends statement. When documenting and writing out such a report in my opinion, this Toyota dealership has put there self and there employer, liable and responsible for any actions or mishaps that this problem makes, includes, our results in. Visibility is a very important part of a car and the life of the driver. Toyota has acknowledged and is aware of the situation. This is a 2023 vehicle that just came off the ship. Every transport office that had contact with this vehicle has received a copy and is aware with the documentation, testimonies, and other correspondence. Known as “Normal operations compared to other Toyota vehicles” We all know that according to Toyota documents. They did their full investigation before making any accusations or statements that was clarified by the management at the Toyota at the Avenues.
So, have no worries, happy holidays because Toyota has got you covered.

20

Buyer beware
Toyota does not supply even simple repair parts. My 2022 hylander has been in the shop waiting for a simple manifold for 6 months. All promises have been false

20

recall 2008 Tundra air injection pumps and air switching valves 71000 miles pollution pump stuff expired 11 3 2018 just received notice last week and corporate told to bad recall expired sorry so I called local dealer 2000 to replace I bought 15 Toyotas from them now I have a light on dash with code so it ok to polute the air,meanwhile vw detroys million of car for this type problems no wonder Toyota complaint service has only a 1.7 service record and I will never buy a Toyota again she didn't care

60

I put $10,000 of my hard earn money down on a 2019 Toyota 4 Runner to get higher payments, the payments is half my rent I'am disabled and on fixed income, the payments are to high and I'm very, very disappointed with Toyota at this point, I have been with Dodge with my purchases and divided to give Toyota a chance, and I got treated unfairly, I'am asking for lower payments for my $10,000 If I knew what I know now I would have put a lower amount.

60

I put $10,000 of my hard earn money down on a 2019 Toyota 4 Runner to get higher payments, the payments is half my rent I'am disabled and on fixed income, the payments are to high and I'm very, very disappointed with Toyota at this point, I have been with Dodge with my purchases and divided to give Toyota a chance, and I got treated unfairly, I'am asking for lower payments for my $10,000 If I knew what I know now I would have put a lower amount.

20

The sun visor on the drivers side has fallen down and will not go back in place. I talked to two associates in the complaint dept told me that no recall was made but an extension of the warranty but the time span had expired. I informed them that I had not received a notice about taking it into the dealer. They looked it up and they sent the information to the previous owner. How can I follow through with the extension if I am unaware of the problem.This is a safety issue and I feel do to the facts Toyota should be responsible for fixing an issue that they were of but I wasn't notified.

Paul Schaefer
402-333-6038

20

Keith Freeman the assistant service manager at Boise Peterson Toyota is a very unpleasant person to do business with. I took my car in for a service and he was rude every time he spoke to me. He also said when my car was finished he would go over the paperwork with me but didn't until he took me out to my car and I asked him " I thought you said you would go over the paperwork with me when my car was finished. " He replied oh yeah. Very unprofessional guy Keith at Peterson of Boise is. This is probably why he didn't send me a email or text for a rating like they always do. Because he knew better.

20

I am old Toyota customer from 1979, I have Camry 2014 SE, I get a msg with "Check Hybrid System", as I bought a clean car title from USA so I get shocked that I have defect in the Hybrid system..
the car now in Jordan and i need you to ask your dealer to take care of this proplem without extra charges if the issue in the Hybrid system, it is only less than 5 years used with 79800 Miles
VIN No.: 411BD1FK0E0128696
Looking forward to have your urgent action please

All Regards
ayman

40

Hello I purchased the above car on 04/14/2019 from Elmore Toyota dealer in Westminster California. At the time of the deal I asked the sales manager I did not want any extras (paint protection,..) on the deal. At the time of signing the loan I was offered the extended service warranty and took it. I was also offered additional accessories, and I choose a towing package to be install and the wheels lock nut. I was told that my monthly payment will increase about $5.80 per month. After few weeks waiting for the service call to install the accessories, I decided to go to the dealer. At the dealer the customer relation manager told me that after reviewing my purchase there was no documents proving that I pay for the accessories.
I would like to be contacted to provide more information due to the limited space on this site. (714) 721-7483.

20

1. Brake pads - short life span. Workshop want to remove wheel drums while they are not fully utilised.
2. Vehicle not tested after service. wheels made noise. Had to take vehicle back
3. Some part lying on back seat not fitted back.
4. Your Customer Services Department not responding to e-mails, prefer to discuss. WHY?
Maybe your Customer Services will respond to Newspapers reports, if I follow that route.

40

My third time in a row I have had poor service.
I'm a single lady trying to take great care of my Toyota Highlander. I have only had it serviced at Toyota of Midland.
My last three services have been unacceptable, but I will just go into today's service.
When dropping off my car for oil change and routine check I gave the service tech a card from a Service Supervisor that had given me a free oil change and tire rotation. (because of poor service in July 2018)
When picking up my Highlander I noticed my spare tire had not been checked? Very important when traveling to make sure spare tire is in good condition. Also, asked if they checked the water levels in my battery? The Tech went and got a man from the oil change bay and he instructed me that they do not check the water in the battery...just check windshield fluid and coolant? I asked him to check and he would not - he declined. Then I asked for a supervisor and explained to him. He did check battery and they had added water. He stated it looked as if the spare tire was checked. I informed him that the check sheet provided to me stated they did not check the spare and I don't believe it was checked. The supervisor was nice but being smart with me. Maybe it is the oil boom around here so they cannot find good help. I have loved my Toyota but the service as been awful.

20

I have a 2014 toyota camry and my starter died after just 60,000 miles and there was no compassion or empathy for the customer they prefer to loose customer instead of offering a $200.00 towards help in replacing starter............#19061001944....
Very BAD CUSTOMER service from attendant..........

20

Dear Sir/Madam,

I am Shirzad Farhikhteh from Iran. Exactly 15 months ago,I signed a contract with the Toyota representative in Iran (Arita Company) for purchasing the model C-HR Hybrid 1/8 HV 4X2, Lounghe, under the contract number 1000140012. Based on the contract content, the agent committed to deliver the car after 90 workdays but now 15 months have passed after the contract date and there is no evidence from the representative to collaborate or to do its commitments, given that I have trusted the name and the brand of Toyota Corporation, and paid $ 51428 to the Toyota representation, it would be very appreciated if the company follow my request as I have lost almost all of my capital.

By the way, it would be very appreciated if you could guide me how to follow up the request from the related persons or agents (except for Iranian agent) through email if you are not responsible to serve me.

Your kind response is highly appreciated.
Regards,
Shirzad

20

I bought a 2008 Opel Corsa Lite from N1 City Branch in Capetown for R69950. It had a Mileage - 156000 and something Kilometers.The Sales Lady told me that i have 30 Days to complain about anything.I bought the car for my mother on the 06/05/2019.
I then drove and took the car to my mother in King Williamstown on 24/05/2019 which was a Friday,while on the way in Port Elizabeth which is about 800 Kilometers from Capetown,I started experiencing problems with Gears,difficulties in changing Gears. I immediately called Shireen,the Saleslady , she promised to call me when she got to the Dealership and she didn't.The next day,a Saturday,I called. her again and she told me that her Manager will only be available on Monday and they will call me ,they didn't,I called Shireen again and she asked me to send the Mileage on the car and it read 157571 Kilometers and after that they told me I am over the 1000 Kilometers that i was granted to lodge any complaint. She never told me about that,I called her while I was still within the 1000 kilometers she suddenly raises , they only attended to my complaint 3 days after i called her and now they say i must replace the Clutch Kit and the Clutch Cable myself.Where is fairness in that.To make matters worse they sold me the car at approximately the same Price that the car was sold for new, more than 10 years ago.Please assist.

20

I purchased a Toyota sienna 2018 AWD with run flat tires .
who was the brainiac who designed ruin flat tires for the AWD.
I HAVE LESS THAN 20,000 MILES AND THE TIRES ARE SHOT.
they never had a comfortable rire
going to buy a spare compact tire and purchase conventional tires.
or just trade in for another vrhicle

20

I brought my car into Expressway Toyota, Dorchester, Ma for a scheduled appt on May21 to get an inspection sticker and the snow tires swapped with regular tires, I was told this would take a couple of hours so I decided to wait. Peter Khang was great but the visit was a disaster. 2 hours wound up being 5 hours. When I emailed Expressway they responded with a shabby response that they were short staffed and I could come in and get a coupon for a free car wash, this was insulting, I've had this done elsewhere and the longest it took was an hour and 20 minutes. They owners need to know about the horrible service iI received in their Service Dept.

20

My Toyota etios liva Back system not proper working after service

20

On April 29th 2019, I brought in my 2010 Toyota Tundra to the Elk Grove service center, where my vehicle was checked in by Miguel Navarro. The vehicle was to receive a maintenance...oil change, tire rotation, fluid check, your basic multi-checkpoint inspection. Vehicle was left and I picked up the same day and drove straight home to South Sacramento address. On Tuesday, April 30th 2019, I drove the vehicle approximately 2 miles to the post office, to taco bell approximately 5 miles, to Tack Warehouse approximately 35 miles, then back to my home approximately 35 miles with a lot of stop and go traffic. My final destination was to a local grocery store approximately 2 miles there and 2 miles back home. Vehicle sat in driveway for the rest of the evening. On Wednesday, May 1st 2019 around noon, I drove my daughter to a horse center in Galt approximately 15 miles. During this time my daughter and I heard a rattling sound coming from the front part of the truck. It was gradually getting louder as I drove. I dropped my daughter off at the horse center and then immediately headed to the Elk Grove Toyota service department - approximately 10 miles from horse center. I went in to office and found Miguel Navarro who immediately came out to the vehicle and opened the hood. There were no visible signs of cause of rattling. He then reached under the front part of vehicle and when he pulled his hand back there was oil on fingers. I was advised to leave the vehicle for problem solving by mechanics. I waited at the dealership until such time Miguel notified me the problem had been rectified. He then explained to me that the oil filter canister oring had been pinched causing oil to leak - they replaced oil filter element and oring - added necessary engine oil and let vehicle idle for 20 minutes...test drove vehicle, all okay at this time and cannot hear any rattle. They also power washed engine bay and undercarriage of vehicle. This is all documented on invoice. Vehicle was released and I drove it back to my residence. Then, later that evening I drove to and from a local grocery store and vehicle sat in driveway the rest of the evening. On Thursday, May 2, 2019, I drove vehicle to get gas at station and then to get groceries at local grocery store and back to residence. Vehicle sat in driveway for the rest of the evening. On Friday, May 3, 2019, I drove my daughter to the horse center and headed back to my residence in Sacramento. Later that day, I drove back to the horse center in Galt and picked up my daughter. Then, I dropped her off at a residence in Galt and drove home to Sacramento residence, at which time the check engine light came on. When I arrived at my residence, I immediately called the Elk Grove service center and asked to speak with Miguel. He had day off and I was given an appointment time for the next morning, Saturday, May 4th at 7:50 AM. I arrived at service center at 7:45 AM and an advisor named Sulaiman checked in vehicle. I left and received a phone call later that afternoon stating that the diagnosis was that a part called the "camshaft" needed to be replaced. The estimated cost was at $2500.00. I immediately asked if this was directly related to the rattle in the engine and the loss of oil. I was told this was not related, but due to normal wear of the part. Feeling blindsided and confused, I asked to have time to think this over and call back. I then consulted with my father and the original mechanic (owner of Lodi Smog & Services) of the vehicle, as well as, other mechanically knowledgeable sources - ALL concurred that the engine had been effected/damaged by previous oil loss - the rattling sound within engine compartment being the most telling sign. A camshaft is a part within the engine and does not wear out on its own unless there is insufficient lubrication due to lack of oil or factory defect. I decided to address face to face and meet with Service Director that same day, Saturday, May 4th. He was not available that day, but was going to be in on Monday, May 6th. I came in at 9:30 AM and met with Brian Chase (Service Director of Elk Grove service center). Sulaiman addressed the matter first and then I was given the opportunity to present my side. Brian made it clear that this was not something he had heard of and that he was going to consult with the foreman to get his opinion on the matter. He also made mention of how "$2500.00 for someone like me was probably not as big of a deal to pay as it would be for him" . This confused me as I did not understand the relevance to what we were discussing. I found it to be rather unprofessional. I did agree to give him time to confer with foreman and told him that I would wait to receive his call. At approximately 3:10 PM, he called me and left message. I called back a few minutes later and left message. He then called me right back. I was told that the diagnostics had been re-run and that the vehicle had been driven for 27 miles. The check engine light was no longer illuminated and that the vehicle seemed to be running just fine. I inquired about the camshaft needing replacement and was told that it was probably just air pressure that had caused the engine sensor to go on in the first place. It seems confusing to me that several outside EXPERIENCED and CERTIFIED mechanics all come to the same conclusion that the engine was effected by loss of oil - again, evident through the rattling of metal on metal within engine compartment, but Toyota disagrees AND is now saying that there is no need to replace camshaft...a $2500.00 replacement just disappeared? How can this be? SO, this brings me to my conclusion...Since original diagnosis of camshaft replacement was given, I have not and will not be driving my truck until there is reliable evidence that my engine is in good working order. I do believe this is the responsibility of Toyota as a whole, but this dealership specifically needs to reimburse me of any cost I may incur in order to come to the irrefutable conclusion that my engine is uncompromised. In other words, the cost to tow to another mechanic of my choosing and any diagnostic work necessary to come to that conclusion. If the engine is compromised, I will expect that Toyota step up and rebuild it to working order. My experience with Toyota spans over 25 years and I hope to be able to continue as a valued customer in the future. I also hope to resolve this matter to the satisfaction of BOTH parties. Please send email contact information so that I can send pictures of oil in driveway and maintenance invoices. Thank you.

Respectfully,
Julie A. Beattie

Vehicle VIN: AX106365

20

I bought a 2018 Toyota 4 Runner have had it for a yr it has 21, thousands miles on now, just had to have new breaks, Rotors, calipers you name it. It cost me 1,266.00. Not very Happy now !!!! They were all rusted. I was told Toyota is a great Vehicle an I do like it , but not Happy paying this money out of my pocket , should be a warranty on them!!!!! Back brakes are getting the same way!! So what can you do for me??

40

I wish to complain about the unacceptably dangerous configuration of head lights on my 2016 Toyota Plate Number 1GDB431 corolla hatch back, which I purchased from Big Rock Toyota 445 Wanneroo Road Balcatta WA 6021. I feel that there must be a consideration That the head light configuration is totally unacceptable for country driving conditions in Australia, as recent experience of mine demonstrates. When driving from Perth WA to my country residence in Katanning, I find that the low beam head lights only aluminate for Two and a half car lengths, at a speed of 110 km per hr this is far to short on roads where there are animal collision hazards and there is oncoming traffic, as I have no chance of avoiding a collision unless I slow down to 50 km per hr when traveling in a 110 km per hr zone on low beam, the same can be said for when negotiating bends in the road in a 110 Km speed limit area, when negotiating a bend in the Road if there is on coming traffic when on low beam, it is difficult to see the bend there for, once again I have to slow to a very low speed to maintain my safety. When traveling on narrow country road where there are many warning signs to slow down in regards to sharp bends, the high beam light does not aluminate the road side warning signs in a satisfactory manner, I am sure the danger is evident in this situation, if I do not see the warning sign to slow down, and I am traveling too fast to negotiate the bend. I have considerable driving experience I hold a heavy haulage truck drivers license and have been driving for over 45 yrs It scares me to think of novice drivers driving a vehicle with such a poor head light configuration, which I feel will lead to accidents and the death of more drivers in Australia.I purchased the vehicle for my wife who is a novice driver, the is no way in hell I will let my wife drive this car when dark. I like the Toyota corolla in most aspects, but am thinking of trading the vehicle in on a different make because of the safety considerations.

40

Re Stampede Toyota, Calgary Alta

Made an appointment for oil change and a possible timing cover reseal, oil leak..(.was told may take approx 31/2 hrs plus the oil change time).
My appointment was for 9:30 am. Phoned at 2:30 pm to see if my car was ready......much to my disappointment, the car was not even in the shop!

Why make an appointment??? I was told I would get my car back the same day. I did not.
Why such poor service ? The reason for 2 stars , most of the service reps are quite personable and patient while they explain the problems,

This is the first time such inefficient service and disregard for customer service. I had been with Stampede Toyota for over 20 yrs.
I had recommended Toyota , and the service department , to many of my friends etc. but now ,sorry to say cannot. .......why such bad service ?

Helen Yamamoto

20

Toyota service at jimmy jones Toyota of orangeburg SC , poor customer service , had my 2017 tundra aligned on 4/4/19, and it was worse after the so called service and then upon calling in the issue the following morning they told me when I could drop it off on 4/5/19 but they couldn't get to it until 4/8/19 . This is what you call customer service really, I think they should come pick up my tundra bring me a loaner until its repaired. If not I will NEVER purchase another Toyota product .

Terry Padgett CEO TNTPrintwear

20

As owners of a Toyta Camery (2nd) one we have owned. We feel it necessary to let you know we will NEVER buy another one as long as you use that moron Pat on your advertising. It is an insult to Toyota owners.

40

I am a regular customer of M/S. Uttam Toyota, in last two services I told to my service advisor to replace my fan fuse. They told me that it is not in stock , we will bring it and call you. But till date they could not provide the solution for same , who will responsible for any type of miss happening ?
Always near to my service these executive call me for servicing, due to their service and attitude I shall not handover my car for servicing to them until they will not provide the solution for my problem.
Here you are requested to take appropriate action, otherwise it will defame your brand.
Thanks.

20

I have owned many Toyota products in my lifetime and been generally very satisfied with your vehicles. The car that I have currently is an 2011 Avalon. Recently the paint on the roof of the automobile has started to peel off down to the undercoat. Toyota in Timmins took a report on it and sent it to your Office to see if anything can be done. Apparently Toyota will not get involved with this repair. I know that this is a problem with this specific vehicle because of a poor undercoating issue (thanks to the internet). I can now understand why you have a 2 star rating on customer complaints. Since the probability of Toyota correcting their problem is a 2 star effort, I have decided to leave your top line product stay exactly the way it is and be happy to show and tell with as many people as possible the type of empathy Toyota has for their customers after the vehicle is purchased.. 0 STARS

Bob Boegel

20

3/22/19

I am receiving calls from both Toyota and Radius Collection claiming I owe a balance of $566.60 , every time they call the information they supply is different from the previous call, first I owe for the end of the lease, then for the beginning of the lease, then, because I did not purchase another Toyota, now because I returned the car a day late, everytime I prove that everything was up to date, the story changes, this is harassment, I am on permanent disability and did not purchase another vehicle because I am not able to drive more than a few miles and must have a licensed driver with me, so why would I purchase any car, please have this corrected or I will contact my Attorney as well as file a complaint with Consumer Affairs, this pure HARRASMENT.

20

Hello Toyota,

I was a brand ambassador for Toyota AAA Texas 500 at Cabelas in Fort Worth, Texas on 11/01/2018-11/03/2018 from 10am - 6pm.
I was hired through Xquisite, Vivian was the one directing the event. I was never paid for my job and it has now been more than 90 days of working the event. The event was $20 an hour and I want to know how I can get this resolved as I have waited long enough. I know Toyota is great company and I would hate to have to get an attorney involved for not being paid for being a Brand Ambassador for Toyota.

Vivian's Contact: 248-470-6095
Tj with Xquisite: 334-354-9827

My contact information is the email provided above as well as my phone number 432-978-3644.

Best,

Kylie Amancio

20

I'm trying to get coupons for brake service for $100.00 off because I can't afford to pay the full price. I've been trying to get in contact with the customer relations manager and I can't get a hold of him/her. What can I do to get these coupons ? ASK TOYOTA won't help me out in any way. So, how can I get these coupons for brake service ? Thank you.

20

Hi my name is Blanca Brito I purchased a 2019 toyota CAMRY in October 2018 Claremont Toyota .excellent service Bijon(fleet MGR) & Tony (Finance) I was there late evening trying to make a deal n my purchase. When it came time for me to sign the contract the man that was doing the paperwork (unable to remember his name) was a li'l abrupt & I felt he was in a hurry! I was offered an additional package that included different care for my new vehicle in the amount of $4,000.00 which I
refused due to price. well as I said hurridly signed everything & went home returning the following day for an alarm installation. I Love my car by the way . Well about 6 wks to a month later I tok my dtr there o lease a Toyota corolla Rick was the guy that attended to her contract signing & at the end of the he offered her a care package for $1,000.00 that takes care of tires,windshield,enterior etc..... I proceeded to tell him that I was offered the a care package in the amount of $4000.00 when I purchase my ca & he said that is a defferent package. I told him that I would like to purchase that packet for my car & he said I could purchase it anytime that he would help in doing that but had another customer waiting & asked if I could come back another day to d it so I agreed. went back the next day & Bijon (fleets) said Rick is not here can u came tomorrow. Went back the next day finally Rick was there & when sittin in his office he started the paperwork & 2 minutes into it he said "I'll be right back" & went into the other guys that originally helped me w/my contract & was gone for like 6-7 minutes than came back & said "you know what lets do this I don't want you to at $1000.00 for nly 3 years I'm gonna call Toyota to ask if we can atleast get you 5 yrs for that same amount it'll be a better deal call me tomorrow & I'll have everything ready for you just to sign & pay". I agreed but for the next 3 days I would call & the operator would page him overhead transfer me to his office with n luck I went in another two times & he would have them tell me that he would call me cuse he ws with custmers or at lunch etc.... finally I called Tony (finance) told him what had took place & he agreed to talk to Rick & contact me. after 2 days no response so I called Tony again & he just proceeded to tell me that they would not be able to help me because too much time had passed since my purchase, Well I feel that if I had been offered that $1000.00 care package I would have purchased it! I was gven the runaround for 3 weeks just fr them to tell me that! I am very upset because I waisted time,gas etc... just for no reason even Bijon told me the same thing Rick said originally that I could purchase it @ anytime! Bijon even said "I'll talk to them & get u a god Deal" . Please advise

20

had 5 sensor change needed to be change i don't know lights were on they strip one charged me for it blame wear total charge over 1500.00 does it sound right never going back there again have a 2007 rav 4 hilo hawaii toyota i've been screwed before but not like this.

20

I have a 2016 Toyota Sienna with less then 20,000 miles. I got a flat tire on 2/11/19. I have run flat tires as it is an AWD vehicle. Upon closer inspection, it was noted that the rear tires were excessively worn and needed to be replaced. I have the premium maintenance package for the vehicle and always have it serviced promptly, as safety is of the utmost concern,as my wife and children ride in that vehicle.
The vehicle was serviced last April (4/18 ) in which a wheel alignment and rotation of the tires was performed. It is obvious that the tires were ruined as the result of poor workmanship by Toyota of Hollywood Fl.
I had the vehicle serviced yesterday (2/12/19 ) and was told that it was normal wear and tear, and had to pay for 1 new tire and a wheel alignment. Toyota financial protection plan did cover 1 of the tires as it was considered a road hazard condition. There is no reason the tires should have worn to the point that they had to be replaced, not to mention that they left myself and my family in an unsafe condition. I feel that I should not be charged for this service due to improper workmanship. I should have been notified of the condition of the tires on my last service that was performed on 11/18 in which they said the tires were rotated.
Your cooperation in this matter is greatly appreciated.
John Salamone
John.salamone@va.gov
crazy113@optonline.net
631-872-8717

20

In September of 2017 I bought a 2017 Toyota Highlander Limited from Springfield Oregon. Since then I have had the tires rotated on a regular bases and Aligingments completed when needed. The Toyota Bridgestone Dulers 245/55R19 are wearing terribly and I have only 15,500 miles on them. I don’t tow or go off road with the vehicle, the tread averages from 3/32 to a max of 5/32 depending where you take the readings. I am now forced to buy new tires Michelin Defenders LTX M/S, since they are one of the few brands that wear well with this vehicle. The Store that I was buying the tires from
told me that my Tire selection was good and that Toyota had cornered the market on purchasing of these tires in the past by placing large orders of the tires in order to corner the market regarding this particular brand, knowing that buyers would need to purchase new tires earlier than expected. If this is true, I am deeply concerned with this type of business practice.
What I am only asking for is fair compensation to off set the cost regarding my purchase of new tires, tires that Cost above $800. This should have not occurred, the tires should have lasted at least an additional 30,000 miles.
I look forward to your reply and hope that some sort of agreement can be reached regarding this issues.

Thank you for your time,

Lauren Buck

20

I own a 2007 Camry hybrid. I frequently get check vsc system and lights come on my vehicle. I got it checked from Toyota dealer and found out there is no issue with the car. Mileage on my car is 176000 kms.
Please tell me why these lights keep coming and disappear suddenly.

100

Bought extended warranty and they lied about putting a new radio in my 2010 Corolla . They said the service was completed but it does the exact same thing . The FBI rated the dealership and closed it down. In Ashland Ky. Please contact me at 606-793-4348 ask for David.

20

When I purchase a 2018 Rav 4 from sun Toyota I was talked into getting Sky link by finance manager I was told it would save me money on my car insurance. My insurance company would not give discount for this. The salesman told me that if I was not satisfied with this I could cancel, When I took my car into service last week I tried to cancel . I was told that I could not cancel this service that it was purchased with car? I am very disappointed with this dealership and would never purchase another Toyota, When I bought car there was money due back to me from previous warrantee finance manager said I would receive check back with in several weeks. After 2 months I called to find out what situation was I was told by women in office that finance manager never turned in paperwork. I told salesman that day could not go over 200.00 a month. Ended up being a payment of 284.00 for 7 years witch being on fixed income has been difficult to keep up with with includes finance charge of 54.00. I believe this dealership deceived me when I purchase car I sent serval complaint and never received response I believe I should be able to cancel out sky link and get money back! When I took car in for 1year service it cost me 100.00 for service on air conditioner and filter? The way its advertised 2 year service is free. I have no trust in this dealership

20

A couple of weeks ago I had my car serviced at Fred Haas Toyota Country and the service rep said my battery needed replacing due to it failed a test. Later I was told by the service manager Barry Whitlock to bring the car in and I could get the battery replaced at a reduced charge, I visit the Toyota dealership in Tomball, Tx last night to replace the battery per Barry Whitlock and after waiting over an hour the service rep said they could not replace battery because when conducting another test the battery passed the test per technician, So I had to take my car home with the possibility that it could not start at any given time. Which the car belongs to my wife and it could leave her stranded at anytime in her daily commute. I was told to bring the car back and if the battery failed, then and only then I could qualify to get another battery at the prorated charge.

Benny Cavazos

Cell phone# 281-799-0050

20

I brought a Toyota battery in 2015 it fail me on 12-18-2018 it was a 84 month battery I ask the dealer parts department to pro rate battery I was getting a new one he said he had no record of me buying the battery from him I have done all my repairs and parts from this Toyota dealer so I was broke down in another state with a dead battery I asked the dealership injacksonville about a new Toyota battery I had to pay the full price for it he would not pro rate it nether he said I had to take it back to Valdosta Toyota so im out of 169.00 dollars and a dead Toyota 84 month battery

20

I paid cash up front to the Toyota dealer bought brand new for my 2011 Toyota Rav4 4 door 4wd 4 cyl 4 speed Vin # JTMBF4DV1B5041828 in 2011 and I am very disappointed with the outside rubber molding on my window front and back it is like it was a bad batch of rubber or something they are falling apart my car is always in the garage so don't know why it is doing this, I have always owned Toyotas all my life and never had this problem, im just asking for Toyota to sand behind there car and replace front and back molding on my windows , Please help me out if possible..

Thank You , Tammy Owens Cell 870-754-2345
9809 Old olvey rd
Harrison Arkansas 72601

20

My family and I have been a loyal Toyota Customers since 2002. Nothing but Toyotas we bought, but now they have no customer loyalty from me any longer. I went 3 weeks ago to look for a SUV and to trade in my 2014 Toyota Corolla. I picked the SUV I wanted and they low balled me with the trade in for my car. I no sooner had the SUV a week when they called and said I needed to bring it back because the finance company would not approve the financed amount, so I came back and chose another and a little cheaper SUV with lower mileage...to this point no problem but sad I could not keep my first choice.

Well, the day after I brought home my Nissan Rogue I got a chance to really look at the car which had scratches and a dent in the hood. Again, not so much a big deal because it is a used car, but WAIT...here it comes...They gave me ONLY ONE KEY FOB which is FALLING APART with a BENT KEY and a button missing and, NO FLOOR MATS.
They are making me PAY FOR A NEW KEY FOB EVEN AFTER THEY GAVE ME A ONE AND ONLY DAMAGED KEY WHICH WILL FALL APART ANY DAY NOW leaving me stranded if I dont buy one myself. Let alone not giving me floor mats.
This is a joke.

The salesman who begged and pleaded with me to trade in my beautiful Toyota Corolla several times, in fact every time I had maintenance there. He personally chased after me when I brought my car in for service, now CANNOT EVEN SPARE $200.00 on a NEW KEY FOB!!!!!
THIS IS SUCH A JOKE...HALTERMANS ARE THIEVES AND DONT GIVE A RATS ASS!

I will tell everyone on social media never ever to step foot in there to buy or service anything.
And as others have said, they dont care about you after they have made the sale. SO MUCH FOR THEIR CUSTOMER LOYALTY AND GREAT REFERRALS.

I will also be writing to Toyota Corporate on this matter and smearing it all over social media. Also telling all my friends and family this happened.
The salesmans name is Rodney Wilson, and his sales manager is Genesh. DO NOT TRUST THEM!

20

i had a breakdown on dec 9th and my car was towed to the Rustenburg Toyota dealership. the next morning I went and marius was introduced as my service provider. between dec 10th till 12th I have been fed with different stories of what could have caused the breakdown. on the 13th I escalated my query & dissatisfactions to service department manager who promised to get back to me on the 12th and as at today, dec 14th I have not had a word from him/them. My car is still at the dearlership workshop and no update is given to me.

072 406 5040

20

My husband has Corolla 2004 Manual Shift and I have corolla 2003 automatic. We both take our cars to Toyota Dealership. My husband takes his car to ElCahon - San Diego for service. A month ago his Transmission was making noise he took it to his Dealership and he was told it is ok to drive it since the resolving the problem will cost him too much. A couple days ago her Transmission died and his car stopped in the middle of the Freeway. He was luck did not get killed by other cars. He had to tow his car (paid $170) to the Dealership, missed two days work because they told him did not have time to look it the problem till next day. Then next day he called and he was told he need to pay $4,500 to replace the transmission. We both did our research on line and learned that a lot of people had this problem with Corolla 2004 manual shift. We do not understand why Toyota did not recall 2004 Corolla Manual shifts if they were aware of the problem. We do not have this kind of money to fix his car. Toyota is obligated to fix his car before we take any legal action. At this time his car siting in the Dealership and we have one care and both of us have to go to work. Please get back to me as soon as possible. Thank you for your prompt consideration.

20

Good day,

I recently purchased a 2018 RAV4 SE ( Nov 18) from Canyon Creek Toyota in Calgary Alberta. I purchased this vehicle for my wife, we were well treated by the dealership, and by our sales person Eric Reyes. After a couple of weeks my wife noticed a crack in her windshield in the right bottom corner, it quickly spread across the entire windshield, so it needed to be replaced. I contacted the service dept, and to my shock, I was told it would be $945.00 for a new windshield and 1 hours labour. I was shocked at the price, my windshield for a 2015 Santa Fe costs $250.00 to replace. Jeff Penner from their Service Dept, was able to get the price down to $805.00.

I'm upset that the sales staff did not advise on the expensive cost of the windshield replacement, if we had of been informed prior to the purchase, we would have purchased glass coverage for $183.00 annually. I spoke with the Sales Manager Kelly and he told me their was nothing else he could do to help us out, because we got a smoking deal on the 2018 RAV4 SE.

I was considering purchasing a 2019 Highlander in Jan 19, trade in my Santa Fe, but after this poor customer service wrt the windshield, I will not be purchasing another Toyota vehicle.

Sincerely,

Trevor Shannon

20

I just purchased a 2018 Toyota Tacoma and I am very disappointed that there is not a mirror on the sun visors. I'm sure this item is missed by many other owners as well. This item should be considered for future new vehicles.

20

I had applied for a vehicle at Toyota Monument ( Nardus) was the sales person who was not keen to help it was like am forcing him, it was such a drag even to get the feed back. Only to find out that my application was declined.Then went on to try Toyota Halfway Fourways, Sales Person (Godfrey Mulaudzi) . I then moved to the other branch but still got the same treatment but even worse I was approved and told to come collect after depositing R5000, then am later told the bank has declined because my salary deposit and bank statements do not match and no one cares to call and explain to me.. after visiting the dealership with my new boss trying to understand what's wrong after requesting a lot of things..I just find them to be so unprofessional and do not care about their customers...I am sure to advise people not to buy anything as the assistance I got was really shity.I mean why would one reason like that while on the application it was written that its a new job and attached is the new employment letter. they really don't want my support I shall go to other welcoming dealerships that have way better customer service and fully understand customer service. Toyota bad service and not so helpful consultants..

20

I took my car in to have brake work done. The brakes were making an even louder noise the following week. I took my car in the following week and I was told that they needed to do the brake work again. This is very disturbing because the brake work was not done properly the first time and created a safety risk. I will not be returning to this dealership because I do not have faith in the quality of the work that could be done to my car.

20

I agreed to be a cosignor on a 2019 4runner I told the financing dept at midland texas Toyota to address everything to the original buyer when paperwork went thru they put everything in my name registration warranty everything sent to my home as if I bought a 52000$ car I was lied to all around I have been under the understanding a cosignor is responsible if the buyer don't pay you will I bitched to them they said its the same I call bullshit they even dropped my credit score 50 points I am not worried the payments wont be made I'm just pissed how the financing side lied to us I will not ever deal with Toyota ever again in my natural born life I cant wait to rip their ass on warranty issues I will not go away on this deal I rate them minus 5

20

I BOUGHT 3 NEW Cars from u in 5 yrs and to my surprise when I bought the last one the garage sent me away with over a 50,000 dollar car with no ins .I had a moose accident and called to report it to my ins and they said I never had any I was shocked checked with my garage and as far as they knew they sent it in .this cost me 8000.00 from my own pocket very upset .I hear they r giving away cars but they couldn't fix mine so sad.I have several friends and family that said they were going to buy Toyota but cant see buying now .really disappointed

20

DEALERSHIP: Toyota of Orlando
TOPIC: The Loss of a Potential Sale
On Saturday November 10, 2018, I went to the above dealership to get a new car. I have a 2016 Prius V. I was handed off between 5 different people for some reason. One of them was Pedro. I was looking to purchase a RAV4. Pedro gave me the dealer’s price for a 2018 RAV4 XLE. I requested additional information of price with tax, tag, etc. Pedro stepped away and before I knew it he was servicing another couple in the next cubicle. I waited 25 minutes. Seeing that he wouldn’t be done anytime soon. I gathered my belongings and left.

Upon arriving at home I phoned the dealership to speak to the Sales Manager. Whoever I spoke to was curt and snippy. He “assured” me that he would relay my request to the manager. Today is Tuesday. No response.

A few minutes ago I attempted to leave voicemails with the General Manager’s executive secretary and the GM — himself. Both calls were disconnected at the electronic beep when a message should be recorded.

OUTCOME: The pricing of the 2018 RAV4 XLE was very good. I was ready to move forward with the purchase. Yet due to the lack of CUSTOMER CARE on so many levels, any future purchases of the Toyota brand is no longer of interest to me.

20

DEALERSHIP: Toyota of Orlando
TOPIC: The Loss of a Potential Sale
On Saturday November 10, 2018, I went to the above dealership to get a new car. I have a 2016 Prius V. I was handed off between 5 different people for some reason. One of them was Pedro. I was looking to purchase a RAV4. Pedro gave me the dealer’s price for a 2018 RAV4 XLE. I requested additional information of price with tax, tag, etc. Pedro stepped away and before I knew it he was servicing another couple in the next cubicle. I waited 25 minutes. Seeing that he wouldn’t be done anytime soon. I gathered my belongings and left.

Upon arriving at home I phoned the dealership to speak to the Sales Manager. Whoever I spoke to was curt and snippy. He “assured” me that he would relay my request to the manager. Today is Tuesday. No response.

A few minutes ago I attempted to leave voicemails with the General Manager’s executive secretary and the GM — himself. Both calls were disconnected at the electronic beep when a message should be recorded.

OUTCOME: The pricing of the 2018 RAV4 XLE was very good. I was ready to move forward with the purchase. Yet due to the lack of CUSTOMER CARE on so many levels, any future purchases of the Toyota brand is no longer of interest to me.

20

the new car just purchased, 2 weeks, 6 day in repair center, after 2 time repair, the "check engine light" is on all the time. the service is very bad.

20

Had my car service today, just paid $249, and having a non-washed car back, to say that other cars I saw were washed for giving out. Was there a criteria or selective process windsor Toyota does to decide which cars can be ignored or neglected. Not happy with this service at all. Should all customers to be treated equally ? I have never complained in term of prices or anything, having my car kept for half of the day, this is what happened.

20

At purchase time, I bought a third year of Toyota Care (except that it turns out to be "Total Care Auto"). When I was about due for the middle of the year tire rotation I heard a squeal from the rt. front brake area. I went to take the tire off and I was not strong enough with Toyota's lug wrench. I got my long handled click type 1/2" torque wrench and discovered the torque was at 137 ft lb. Toyota's manual says it should be 76 ft.lb. So, I took the car in for tire rotation and fluid level check. I was very vocal about the over torqueing. The service lady said the service dept. was supposed to hand torque and that if she had a flat tire she would not be able to change it either. Well, they did the mid year servicing. Subsequently, I decided to check their work and found that it was again torqued at 137 ft.lb. Also, the hub caps were incorrectly installed in that you could not get the deep well socket to go on the lug nut and the hub caps weren't all the way on the wheels. NOW I'M MAD. Larry H. Miller Toyota in Colorado Springs has not returned my phone calls. I want my $100 dollars back for the one year Maintenance Agreement. I don't trust them to do any more maintenance on my car!

20

My wife and myself plus my parents have purchased around 10 cars and trucks from Classic Toyota in Wilkesboro, NC. over the last few years.We were having great service until it changed from Victory Toyota to Classic. We have just purchased a 2018 Camry. There is a issue with the door rattling. I have been put on hold for over a hour total and been ignored with promise of return calls. I have been told that this is a 3 to 4 hour fix. They are not wanting to supply rental car for time it takes to repair. I have had to call numerous times just to get a answer for repair. This is no way to treat a loyal customer. We have never had a warranty claim in the several years we have been buying from them. I doubt that we will ever buy from Toyota again.

20

I called 18003314331about a week ago and put in a complaint 18162425 and spoke with sharyce and was told that a manager from millennium Toyota would call me in the morning. No one called me so I called again and as a result I spoke to a different manager who said they would look into this complaint and call me back. As of today I still have not received a call back.

20

I have been contacted by Toyota because there is a fabric default on my Toyota Yaris aerbags and seat rales. I made an appointment for 7H30 today, 12 October 2018. When I arrived fistly I was told that there is no service loaner, or curtesy car. After long negotiations I was offered a car but had to sign that I will be liable for a R5000.00 if something happens to the car. I responded that Toyota must have insurance in place. I had work at Ford south Africa and my father for 30 years and we know that it does not work that way. So then the gentleman told me that there is no such thing as a courtesy car. I just want to confirm that I am going to my attorney wich will provide Toyota with a document stating that if there is done any harm to me or any passengers during an accident due to malfunction on the aerbags or seatrailes because of neclegtion on Toyota 's side Toyota is going to be held responsible. I see this as an urgent matter and await your urgent reply

20

Larson Toyota of Tacoma sold us a 4Runner then after we paid for it in cash they said it had already been sold. Then they offered us another one but couldn’t get it from the other dealer. Then they offered us a third one for an extra $500 and after driving over an hour for a second day we arrived to find out the 4Runner wasn’t there and the salesman didn’t know where it was. We then left and they couldn’t give us our check back because it was the weekend and they couldn’t get the safe open until Monday. An assistant sales manager called us on Monday and asked what he could do to make it better and we said the only thing they could do is sell us the 4Runner they offered for an extra $500 for the original price and he said he would call me right back but never called.

20

this is in response to a letter from one of your reps at: Toyota Customer Experience Center Case # 1808162472
after my call to complain about a buying experience at Fendlay Toyota in Prescott Az.
Wanting complaint to be logged, for fallow info (in case of problem's with solving, horrible experience.
Contact info: Robbie Graves 530)417-7181 home) 928)445-3228 (dial 1, when recording of not excepting solicitations begin).

Thank-you, Payton for listening and understanding. We will wait till tomorrow (8/17/18) morning (between 9:30 and 10:00 a.m.) when the manager Marcos said, he would fallow up with me as to what he heard back from Corporate……as to how to move forward of returning the XLE we purchased (under incorrect info) and walking away till possibly Toyota can come up with an alternative (replacement or wait till 2019’s have come out. to see if available). I hope we can walk away with either situation of replacement or total return and feel that we have been taken or misrepresented.
This has been a harrowing 2 day’s of upset and terribly stressful (and I’m sure for the sales girl and mngmt also). Please let me emphasize ……I emphatically don’t believe our salesperson (Gina) meant or intended no harm, I think she completely “thought” we were getting what we wanted (she just didn’t, realize the car wasn’t equipped as she “thought”). It was learned later, when she couldn’t get car to perform (going over all, before leaving lot for home) as we all thought and was told by another employee that the XLE didn’t come that way (unfortunately and after paper work was done).
What I need to stress to you is: if we had known, the car did not have parking assist (lane diagram) and back up assist with beeping to alarm and forward assistance of beeping when we closed…..we would have not purchased (this is something we really wanted) or if we would have been known we had to go up $4,000 dollars to achieve this in a Limited……..we would have walked away.
We are aware that the 2019’s are to coming out and some of the extra’s now are going to be standard. We would have waited to see. If not have achieved out needs……we would have moved onto something elsewhere that would have fulfilled what we wanted.
I just now realized, I can’t respond to your email…..so, will stop, but am finishing so I can copy for future reference.
Please understand, this will probably going to be my husband and my’s last purchase of a car (age) and never wanted it to be as said above to be our last experience. Please don’t think wrong of salesperson Gina, she worked hard for us but unfortunately, don’t honestly believe she knew that the XLE didn’t come equipped with what we wanted (she thought it was, just trying to figure out how to program it. She is (I believe) a hard working employee.

Thank-you’
Earl and Robbie (Roberta) Graves

I hope we can walk away with either situation of replacement or total return and feel that we have not been “taken" or misrepresented. My last words to Marco (mgmnt) is that right now: I feel like we are put in the situation of: Walk away and deal with the fact, we spent around $43,000. and didn’t get what we wanted………”or” have to put up $4,000. more to get what we thought we were getting in the beginning. What a horrible 2 day’s this has been.
An also noted thing is…….we were told, at this time, the car is ours and are responsible for if. So, we are left with, putting the car in our garage “parked” not to put any miles on or take a chance of damage.
We are a one car family” so we have had to go out and rent a car for the week (to figure out how to settle) for the amount of $247.68.

20

I bought a 2017 Toyota Extra Cab from Uitenhage Branch in the Eastern Cape and their service was excellent . A securi - lid was installed by Rhino Linings in Port Elizabeth, arranged by Toyota on my behalf. I received my extra cab and consider it the best vehicle I ever bought. The security lid is now damaged, purely by just opening and closing the lid (for normal operating purposes) and requires a slate replacement. The damage is caused (according to the supplier) due to the lid not being serviced.
I have not received any communication, instruction and or manual to direct me to service the lid - the supplier now claimed that the sticker on the lid gave clear instructions, but you need to climbed onto the cab, go on your knees to read the serial number and instructions.
My concern is that Toyota is using sub contractors to perform or install equipment, then deliver the vehicle without proper instructions and or any cautions.
I have address the matter with Mr Scott Woods, the MD of Securi-lid who absolves the company by referring to the "bold instruction" on the security lid - this is a first for me!!!
Totota HYF986EC
Welcome to contact me

20

I was given a price on a Rav 4 at Steven's Toyota on Jericho Tpke in Huntington N.Y. The salesperson gave me a price, I was expecting to pay that price, actually we came three times. the second time they were too busy, we just wanted to pick a color. When we were all set to sign the papers ,the manager came over and raised the price over $3,200 Is this the way Toyota does business. Wait until I get on Facebook!

Michael Wisnieski
631.553.6735
longwoodmichael@gmail.com

20

Dears,

I’ve a problem with Toyota Egypt as they give authorization to untrusted vendors, the problem stars 4 months ago and still have the same problem till now when I made a visit to United Group For Trading & Distribution Toyota Service Center 6 of October branch to change my car broken windshield the maintenance team and the branch manager confirmed that united group 6 of October is an authorized vendor from Toyota Egypt for selling cars, spare parts and service center however when I went to the insurance company to submit the required documents and invoices they refused to give me the money and mentioned that United Group For Trading & Distribution Toyota Service Center 6 of October branch is not an authorized vendor for Toyota Egypt and they asked me for united group authorization documents to be able to proceed when I asked united group for the documents they refused to give it to me and gave me a copy of the original invoice from Toyota Egypt Abo Rawash branch which contains a long list of spare parts none of them belongs to me except the windshield (document attached) the insurance company rejected the document as it’s not an original invoice, the spare parts list which not belongs to me and a variance in money between both invoices the one United Group gave me to submit in the 1st time I went to insurance company and 2nd time the copy of the original invoice of Toyota Egypt Abo Rawash branch. when I went back to United Group 6 of October they told me they are authorized for selling cars and spare parts only and they are not a service center and again they refused to give me the authorization documents to submit it to the insurance company to take the money, I’m tried to call them a lot but they are not answering my calls

Yesterday 18/7/2018 I’ve contacted Toyota Egypt hotline 16550 at 4:07 to fix this issue with the compliant team one of the agents answered my call when I told her the problem she left me on hold during the call a lot and she returned back without fixing my problem and told me we have nothing to do for you as United Group For Trading & Distribution Toyota Service Center 6 of October branch is not authorized vendor when I asked her to recheck again as maintenance engineers in Toyota Egypt Abo Rawash branch told me that it’s an authorized vendor she left me on hold a lot and returned again united group is an authorized vendor!. I asked her to take the original invoice from Toyota as I already have a copy of the original she left me on hold for a while and returned again with we have nothing to do for you and we won’t give you the original invoice and told me a shocking information that United Group For Trading & Distribution Toyota Service Center 6 of October branch is a show room and authorized for selling cars only!. I’m wondering how United Group is a show room for selling Toyota cars only and not being monitored by Toyota Egypt in maintenance and spare parts to overcome such incidents to avoid customer dissatisfaction.

I do believe that you have a fix for my problem and wish to hear from you soon

Note:
• I already dealt with them before in repairing my car and changing genuine spare parts and Toyota Egypt Abo Rawash branch maintenance engineers confirmed that United Group For Trading & Distribution Toyota Service Center 6 of October branch is an authorized vendor and no problem to deal with them

20

In December I revived a letter from Toyota about a frame recall on my 08 Tacoma , took the truck to Superior Toyota ,Parkersburg WV . The dealership found a hole in the frame said it needed replaced they would contact me with an appointment date and time ! In may my inspection sticker expired had to go to the dealership to get a inspection sticker since no one else would put one on it because of the frame but the dealer did after the sticker was put on they finally made an appointment . When I went to drop it off they did not have a car for me to drive ( which they were suppose too)! Had to reschedule , finally got it in last week . On 7/17/18 the service department calls me and inform me that during the process of changing the frame the tech broke the bleeder valve off on the front brake caliper, and that it would be $120 for a new caliper and $92 for labor to replace it . It wasn’t broken when I dropped it off I informed them of that , and I didn’t feel I was responsible for cost of repair for somthing they broke . On 7/18 they called and said they would discount the part $20 now it’s $99 and labor would be $42 now , I’m sorry but I fail to see how it’s up to me to repair somthing they broke? I have called customer service twice someone was suppose to call me back yesterday never heard from them . I would appreciate if we can get this taken care of ASAP due to the fact I use my truck to pull a trailer for my second job which I have not been able to do for the last week . My number is 304-481-0495 thank you Keith carpenter

20

In December I revived a letter from Toyota about a frame recall on my 08 Tacoma , took the truck to Superior Toyota ,Parkersburg WV . The dealership found a hole in the frame said it needed replaced they would contact me with an appointment date and time ! In may my inspection sticker expired had to go to the dealership to get a inspection sticker since no one else would put one on it because of the frame but the dealer did after the sticker was put on they finally made an appointment . When I went to drop it off they did not have a car for me to drive ( which they were suppose too)! Had to reschedule , finally got it in last week . On 7/17/18 the service department calls me and inform me that during the process of changing the frame the tech broke the bleeder valve off on the front brake caliper, and that it would be $120 for a new caliper and $92 for labor to replace it . It wasn’t broken when I dropped it off I informed them of that , and I didn’t feel I was responsible for cost of repair for somthing they broke . On 7/18 they called and said they would discount the part $20 now it’s $99 and labor would be $42 now , I’m sorry but I fail to see how it’s up to me to repair somthing they broke? I have called customer service twice someone was suppose to call me back yesterday never heard from them . I would appreciate if we can get this taken care of ASAP due to the fact I use my truck to pull a trailer for my second job which I have not been able to do for the last week . My number is 304-481-0495 thank you Keith carpenter

20

I've a Toyota Camry 2007, LE, 4 cylinders which has only 70,000 kms. It's in great shape and has no accident. However, it's consuming too much oil. I've contacted Kingsway Toyota and talked to an advisor who mentioned that 2007 has a recall because it has piston rings defects. I was on a long drive where the oil light came on and I was stuck in a highway with my family at night for several hours because I didn't have extra oil.My vehicle has 70k only and was never advised about the recall. I need this to be fixed peacefully. Please reply by email. Thanks.

20

Ginger Jackson July 12, 2018
7207 Murray Lane A
Yucca Valley, Ca 92284
909-684-8846
hotsassyass@hotmail.com

Toyota of the Desert
I have a 2011 Toyota Camry LE, I had an appt this morning at 7.20 for oil change, I bought the 3 for 109.00. I asked if they could check the brakes & transmission fluids. The clerk that helped me this morning, came back to me about an hour later & said the brakes are fine. He then said something about the oil plate needing to be replaced 450.00, so agreed. About 10.30 or 11am am ready to go. I leave, go to my next appt. there about 45mins, come out to get in the car and there’s a puddle of oil under my car. I check it, it’s oil, I go on to the next place, come out again and there’s a puddle oil. I come back to Toyota the clerk take it right back to the tech. 30 mins later he’s handing me my keys. He said something about the seal leaking, they fixed it added more oil cleaned the bottom of the car. I was good to go, how ever am wondering if it needed to be replace in the first place, 450.00 is a lot of money for me. I get home, here about 45mins I check under the car and there's a big puddle of oil. I'm frecking mad as a hatter, meaning am livid, pissed off ect… I don't want to sound ugly, I need to be in Parker AZ tomorrow to plan a funeral. My boyfriend of 17 yrs was hit & killed by a drunk driver over 4th July weekend. I'm running out here. I'll be at Toyota tomorrow at 7am to get this resolved. I'm very upset. I'm not sure how much oil will be on the garage floor in the morning, probably all it. I need my car, what am I supposed to do. My car wasn't like this before no leaking no nothing. Ginger Jackson 909-684-8846

20

Hello Hope you can help me .I have a Corolla Ascent 2008 which has only done 39 000 Ks and well looked after .According to main Toyota dealerships it has problems which should not happen so soon .Firstly it started missing very badly so the crankshaft sensor was replaced but only helped for a few days with the mechanical warning light now back on again .The main problem now is very erratic gear changing going from first to fourth and back again within yards .Incredibly the Toyota mechanics keep telling me to go elsewhere as they dont deal with those problems .Result is chaos with numerous different opinions from the computer to solenoids ,inspite of the fact that it is claimed that this is extremely rare .Surely one of your technicians can suggest what the problem could be before spending large amounts on repairs that might not be the problem with no guarantees whatsoever .I look forward to hearing from you .Thankyou John

20

Took car to dealership for oil change & tire rotation. Specified "no Synthetic oil". Had coupon for $19.95 oil change & one cent tire rotation. Was charged $57.30. When questioned the Advisor said "we put in synthetic oil, it cost more" Declined to honor coupon. I will not be going back to McKinnon Toyota in Clanton, Alabama.

40

1st time- was told I was missing air filter cover. Ordered another and just when I got home it was on the floor of passenger side. Drove back to Toyota to have it put back on and cancel my order. Got no apology from them.
2nd time- wanted a quote on tires. Got the run around and was treated like I was disturbing them. Xmas potluck.
3rd time- after my service was done the paperwork was left on desk and service advisor went to lunch. If I hadn’t of followed up with someone else God knows how much longer I would have been waiting. So, 3 strikes your out. Not going back to Carson City NV Toyota again. Will drive to Reno NV from now on.

20

I went to Kings Toyota in Cincinnati which is 30 miles from me to purchase a 2018 Camry which I negotiated online. I also confirmed the availability.Upon arrival told car not available. I was then led to a new Avalon.Bait and switch.Unfortunatly I bought it being told that all the scratches would be polished out. WRONG! So I purchased the Strike Force sealant and undercoating being told they would further polish the vehicle and it would be fine. Took car home parked in garage until appointment in 3 days to have it done.Took car in on Thur. 3/1/18 and told it would be done next day. They called next day to say sorry but your car was damaged! Told them immediately I Do Not want that car. They didn't ever call back! I had to drive to dealership 4 days later to find out car in body shop. Again I told them I don't want that car. They told me I have no choice it's my car. I said I don't want it I want the Camry I Originally dealt on. Get this they said I could have the Camry which now all of a sudden appeared but I lose my 10,000.00 down payment. What is that? Today is 3/10/18 and still have no car. Been in repair all week. I DON'T Want this Car! Fred Balanger (937) 677 1762

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I have been a customer since 2010, purchased two new cars and have been very happy until recently. I took my car in to have it checked before starting a long road trip. I also requested rear wiper blade be replaced. Which was done. Also, a filter of some kind was replaced. I assumed they would do a free (I think 42 point check) I was charged 79.37. (Can't tell from the receipt exactly what the charges were for except wiper blade) Anyway, I left and drove to Nashville, TN. I notice a something funny with my brakes but not worried at this point. Drove to Athens, AL and stayed for 5days. Didn't drive until leaving when I noticed a sluggish, rubbing noise. Mechanic said it would be ok to drive to Florida where I took it to a dealer. The tech just looked at my tires and told me my pads were bad. Brakes , rotors and calipers were very rusted, brakes and pads had to be replaced etc. I have been in warm climate this winter and last so salt isn't the issue. I drove my previous Prius for over 5 years and never had a break issue. Now to my complaint. I planned to drive from MI to FL to AZ and that's why the check. Apparently, the car was not checked because the brakes were so bad and should have been seen. Not real sure what I was charged for. Had to cut my trip short because I felt unsafe to drive that distance. This is a little petty but my car was not washed after service which has always been done previously. The Service Mgr. Chris, I used to deal with was terrific. Always explained everything to me and gave great service. I'm just very disappointed and am wary of this dealership now. Also , I contacted them by phone previously to sending this Email but they have never responded. I planned to trade my current Prius in for an Avalon or Lexus but as I stated I'm cautious now. COMPLAINT: Car not checked as requested, bad brakes missed or not checked, could have been a real safety issue.

20

Vehicle booked for Friday 9th February 30000 service, at your Alberton branch, this is a operational vehicle used by the SAPS and was confirmed by Toyota staff.
AT the point of hand over I mentioned the brakes needed to be replaced as it was steel on steel !!... I heard nothing during the day and at 16h35 I received a call from Susan who then informed me they needed authorisation to replace the necessary brakes..
I said this is unacceptable, I mentioned upfront the brakes needed replaced, they would also require to phone the bank for authorisation, but this was totally ignored. She then suggested the vehicle stand over until Monday for the financial authority, Unfortunately as mentioned this is a state / operational vehicle and I needed the used of this to be able to perform my duties..
I requested the manager to contact me, to no avail.. then a Ms Greeff contacted me and stated " that I needed to hand in the vehicle with pre-authorisation prior to the service " passing the buck as far as I am concerned ! this is the third time my vehicle has gone into the branch no questions..
My issue, Why did it take them until 16h35 to contact me ?
Why when I mentioned up front about the brakes did they NOT advise me of the pre authorisation ?
I am in the force and NOT in administration / finance, therefore I am not au fait with the SAPS contact in force with Toyato.!
I find this service totally unacceptable, I am now not operational over the weekend due to your negligent / incompetent staff, no offer of compensations except she said I could take the vehicle !!! ( even thought they said there was 2mm usage,) i'm sure you know this would not be covered by insurance plus a danger. Self explanatory.
I hold the post of Lt Col and need to be available to attend various criminal scene when called upon, thus I will not be able to do..

Extremely unhappy with your service and staff.

20

Good Day
I am an owner of a Toyota Corolla car 2008 year South Africa (Gearbox problem)

I have been several times in the Toyota Egypt work shop to solve the Gearbox problems thank you for that but still the car performance is very bad.

Kindly require to replace the Gear pox under the warranty.

I ask you to help in solving of this problem.
With respect and hope for mutual understanding.
Hany Sedky Aziz
0201005009670

Car Data

Toyota Corolla 2008
Chassis no 603022583
Motor no 60193

20

Been goin here for over 10yrs as I trust(ed) the service dept at Chula Vista toy. First my online coupon wasn’t honored as past visits because it’s a Lexus. So I got charged more. Brake job was also more than I expected. If I knew I was goin to pay more than usual I might as well take it to Lexus dealer. I enclosed all receipts and my bill of $666 which is about double what it should’ve been for just a simple oil change and rear brakes.
I hope this email helps in resolving this issue and making your service reps knowledgeable of what good service is. I own 4 Toyota’s and doubt I will bring them back again. I also was thinking of purchasing a corolla for son but may go to Honda. Thank u for reading this
619 781 2755
Michael Duran
2490 new seabury way
Chula Vista ca 91915

20

Dear all ,

I have a problem with Toyota .. I entered my car Lexus to repair the windscreen and some scratches by more than three weeks and said it takes three weeks to repair and wait until we get approval from the insurance company because the insurance is comprehensive .. And I have been without a car during this period has not yet contacted On one and whenever you call the customer service number say we will contact you I want to resolve the service and Lexus is bad and did not estimate the amount paid at the time of purchase.

My name Ahmed Salem Almuslmani
Car number 607061 Lexus
Mobile phone +974 55555191
Qatar

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My complaint is not with a Toyota product. This happened after the fact of purchase. My husband and live in NC and bought a Toyota Tacoma at Cherokee Toyota in Canton GA. When we purchased the vehicle we agreed to pay the purchase price if the dealership would pay the NC tax. We thought the cap for NC tax was $450 dollars. When we went the tag office to register the vehicle they said we owed another $574 dollars, so the total would have been over $900. The dealership is near the NC line so they have many purchases from NC customers. I feel like they should have been aware of the cost and let me, the customer, know because that would have influenced the purchase. We paid cash for the vehicle and thought the dealership would pay the taxes. I feel ripped off. I should have known more about taxes, but a dealership should be able to say sorry this is the amount you will have to pay. My husband and I have bought 4 Toyotas in the last 6 years and never felt this way. I do not know if this will do any good but am very upset about this purchase and have no confidence in the knowledge of dealerships.

20

I have went to Toyota 3 weekends in a row to get an oil change and the tech states there to backed up. There was No one inside when I went in they were sitting in the shop bay. I called 3 times in a row no answer. Please get Beyer service in my area. Cookeville TN Toyota interstate drive.

60

I received a message of your awards . Is it true

20

my car is a Toyota corolla le (automatic) 2009 model
ENGINE CHECK LIGHT HAS BEEN ON ABOUT THREE TIMES. ANYTIME THE LIGHT POPS OUT, THE SOUND OF THE ENGINE GOES UP A LITTLE. WHEN IT HAPPENS SO; 1. THE NORMAL MOVEMENT ON DRIVE GEAR WITHOUT TAPPING ON THE ACCELERATOR PEDAL INCREASES A LITTLE BIT. 2.THE ACCELERATOR PEDAL BECOMES DISENGAGED. I.E DOES NOT WORK..
WHAT MIGHT BE THE PROBLEM? WHAT SHOULD I TELL THE MECHANICS. THIS IS BECAUSE THEY SEEM NOT TO UNDERSTAND ME.

20

I have never been treated like this before. I was told to come in so they could look at my car First of all its a Toyota pre certified car The man who took my car said that the trans was not covered.a cert Toyota trans is covered for 100000 thous miles.so after that I went to find a manager.he said the trans should be covered.so I make a appointment .Got there at 7.45 am and sat for 4 hrs and not one person cared to tell me that they weren't going to do anything until they talk to another Toyota dealer that did the diagnosis.well I gave that to them and 4 hrs later nothing. I will never buy from this dealer again.

20

called steve landers of nwa , made a appointment to get a lost key replaced. When I got to my appointment with Toyota ,chris Johnson told me I needed all of my keys for my car in order to make a replacement. I asked why I was not given all that info on the phone when I made the app. I also was not told the key and remote are priced separate until I showed up. Chris was very rude. I have bought two Toyotas one from steve smith of nwa. I hope the service is not like that all of the time now, I will find another place to spend my money.

40

I took my 2016 Toyota Camry se for the 10000 mile service. I was given a ride home and back to the dealership, up to that point I was happy with the service, then every thing took a 180 degrees turn. The person who went to get my car scraped the bumper against a wall . They were honest about it and rent it me a car. the car rental took about an hour. I was told at the time that because it was a sunday, the body shop was closed.

They would call me and let me know how long it was going to take to get my car fix. Four days went by, I didn't hear from Toyota, so I called and asked to speak to Juan Cardenas, he is the person who attended me on Sunday. I left a voice mail but never heard from him, next day, friday, I called again but Juan was off so I left a voice mail for Bruce, Juan's replacement. I did not hear from Bruce, so I called back to speak to the service manager, Steve, I left a voice mail did not hear from him either.

Why not take 5 minutes and keep the customer inform. Why advertise express service, easy to book appointments. Sunday appointments when they don't take a minute to inform a customer. I still don't know the status of my car.

20

I have bought four Toyota Camry's from 2000 - 2013 as my last Camry. With all my Toyota Camry's, Never had any major problem except the 2013 Toyota Camry (XLE) (4 Cylinder). I bought the car as new and I have complained in regards to why the car shudders (tremble) when I brake and there is no problem with the rotors nor the brake pads.

Could you, "Please kindly have this inspected because my family/Ohana is at stake since I am upset that one of these days something might happen and it is going to cost my family's life. I bought it at John Elway's Ontario Toyota Dealer. Please, Send me some positive feedback and have the brakes inspected and rotors and to why this problem is occurring. I am at your mercy and my family means a whole lot and their safety.

40

I have only one Toyota dealership in my area (without driving over an hour). I have had issues with this dealership in the past (mis-diagnosis or ignoring preventive issues, nickel and diming me with charge after charge) and vowed to never use them again. Unfortunately I had to bring my truck there for the rust recall (February 2016).

They stated that my chassis was 'marginal' but is okay. A few days later I had the opportunity to view and photograph the chassis and was amazed how much rust and steel separation there is. And that's 'marginal'? I disagree. Photos are attached for your consideration. Second recall came regarding the leaf springs (June 2016). They told me immediately that the leaf springs need to be replaced. "Will be about 4 weeks to get the material." That was June; nothing yet. No contact to update me on status.

I do not wish to put myself (and others) in harm's way due to their substandard inspections of serious safety issues. View the attached and advise your thoughts. I know it is difficult to go my pictures alone but this is a serious concern of mine. I would also like some kind of status update on the leaf spring replacement.

If deemed necessary by you I would like to get a second opinion of this issue. I am willing to drive the extra distance in lieu of visiting the local dealership. I have a few more pictures as well and would be glad to get as many as you need for a proper diagnosis. I also wanted to get my concerns recorded somewhere other than the local dealership.

40

I have two Toyota's both has been nothing but trouble. First is my 1994 Toyota Celia GT with a 2200 5 speed love the drive and ride but I have motor problems with it it spun a rod bearing. I fixed that took it up the road done the same thing so I put crankshaft and bearings in it went up the road done same thing again. I have done so much to this car still can't drive it I put a new head on it and been working on it all time I'm disable and I can't do much more to it I'm on fixed income can't afford anything else.

And I have a 1988 Toyota corolla wagon 1.6 5 speed love the way it drives and rides but I been working on it also. I put a head on it didn't help so I rebuilt the carb and had to run vac hoses. I thought I had it opened up great runs great he put in it went up the road it shuts down when you give it gas want pull I done everything but still no luck sits still runs good but not when you try to move it I like Toyota. I always wanted a good one I didn't have to work on but I have not had one yet.

I have a 2000 Ford mercury it has 360,000 miles on it it is rough but it still runs great I have to drive it because I can't afford to put more money in the Toyota's. I just wanted one fixed so I could drive but I cant and I don't make enough to buy anything else just bad luck I guess.

40

I've been a loyal customer for the life of my truck. I bought an extended warranty with the purchase of my truck. However, Toyota did nothing in my claim of having an original driveshaft. I still had to pay to replace my driveshaft. Well, Toyota is loosing my business. But I'm sure this means nothing to you. Toyota apparently doesn't value their customers. I repeat, Toyota doesn't value their customers

20

The windshield on my 2016 Toyota Van has a 15" stress crack. Nothing indicates any trauma to the windshield. It cracked when we had triple digit temperatures in Los Angeles and the Van was in our driveway facing our house. The wonderfully helpful dealer in Simi Valley looked at it and immediately declared that it is not warrantied. My first Toyota was a 1976 Corona and since than spent literally a few hundred thousand of dollars buying your Toyota and Lexus vehicles for business and personal use. This behavior is not the Toyota honor that I have experienced in the past and hope you will rectify this very soon. A very obvious glass manufacturing defect or the over stressing of the glass in installation must not cost me to fix on a Van that has been used very gingerly by a woman for only 5000 miles and show absolutely no damage other than the crack.

20

I took my Tundra 2012 for oil change in Laredo Texas and the Rep tells me a lug on the truck is not threaded correctly. He then tells me if they make the tire rotation the screw will break. I told them that they are the only ones that performed work on my truck. If I want to replace it, it will cost me $100 flat. I didn't mess it up, it was them who did it and now they're trying to charge me for it. It's always the same story here in Toyota of Laredo.

60

I got very bad experience with my Certified Toyota Highlander from Toyota Morristown New Jersey. I bought my certified car almost 19k miles and after 4k I start feeling vibration when i am pushing brake. I went to the nearest Toyota Dealer (Toyota Dayton at Rt 130 NJ) they states that I need to change my car’s front pads and rotors. And they got surprised how I got a certified car with that brake condition. They proposed to me to contact Toyota Morristown and ask them to get an Authorization to do the job in the nearest Toyota dealer instead driving 100 miles (round trip) to do my car’s job.

Spoke with the Service Center at the Morristown Dealer, they said, no way and maybe has Toyota Dayton at RT 130 wanted to do extra jobs for my car to pay them extra moneys. I got an appointment to check my car’s brake at Morristown’s dealer, after one hour, one of the Customers Service told me that’s true I need to change my car’s front brake and rotors and it’s going to be for free because my car still under warranty. But he apologized because they don’t have them on Stock. I got surprised, asked him, how come you don’t have pads and rotors for 2014 Highlander, how I am going to drive my car?

He gave me an appointment after one week. I went home and after 2 days I checked my car history in Toyota Owner Website, I found that he mentioned in my car history that my car needs front brake pads and rotors but the Customer does not want work done, Client Declined the Service. Went back on my appointment date, drove 100 miles (round trip) to finish my car’s service, after 3 hours and half waiting, the Customer service told me that they just changed the pads and resurfaced the rotors. Told them I am not happy, waiting 3 hours and half for getting an incomplete job, you promised me last week to change pads and rotors, he said no, we have to try to cut the rotors first, asked him why you have changed in my international vehicle report, lying and saying that the customers declined the job, I got no answer.

Spoke with the Service Center Manager to get answers for my question, nothing and still nothing. Wish I can get someone who can help me to change my Car history report and to take action with them. As much am really happy with my Highlander, but really I am surprised how come Toyota can’t take any action with them? I have already opened 2 cases with Toyota and didn’t get any responses.

40

I bought two vehicles from a 2016 Toyota Tacoma and 2016 Avalon it was an Impulse buy the Avalon is $1,100 a month to Tacoma is $1,000 a month. I have tried everything every car dealership to get rid of this to lower my payment but everybody laughs at me my family and myself has been taken advantage of. I'm looking for someone to correct this and yes I have good credit but they took my family to the bank. They charge me 10% for the Toyota Tacoma and 11% for the Toyota Avalon and yes my family struggles now. If there's anyone with a conscience in Toyota corporation someone will contact me. Thank you it's only a matter of time before I will have to surrender the vehicles.

20

My 2003 Toyota Tacoma 3.4L V6 4x4 is still for sale. It has 178k miles, automatic and clear title. The price was reduced at $3700 as I need to sell it before October 15th, when I'll be leaving with my unit Brigade Combat Team back to South Korea replacing the troops scheduled to come home. The deal includes free delivery as you may know we can ship a car/bike/etc from home to the base and back one time in a year for free. The vehicle will arrive at your address in 48 hrs so my presence it's not necessary cause I have everything arranged with Amazon. You will have 5 days testing period before I receive any money and if by any reason you find something you don't like about, you can send it back on my expense and you will receive a full refund of your money. The title is clean and free of any loans or liens.

40

The complaint I have and keep hearing from people who also bought Toyota Sienna vans is that the air bag light comes on. If all seat belts and all chairs are in a perfect position, sometimes the light goes out. We put up with this for years as I saw friends go to the dealer and dish out hundreds of dollars and still have this problem.

I replaced the seat belt that was the one that was always hanging up and things were fine for awhile. The air bag light is on again and now a new problem has come up. If so many people have this problem why not a recall to keep customers coming back?

Now, one by one all the warning lights came on. Bob Richards Toyota in North Augusta, SC, said the ABS is going out and all lights will come on, even when my car is not on. This condition will drain my battery. Toyota said the ABS system needs to be replaced. So, $2,970. later the lights go out for three days. Then guess what? The airbag light came back on. The Service manager said the next thing they recommend to do is replace all wiring to each seat belt at $700.00 each.

Is this a China revenge? Do you think thousands will soon learn you do not have a good product?

40

On Sept 28, 2016 I had a 9:30am appointment to have my 16,000km service performed on my 2016 Tacoma. After checking in with service reception I wanted 15 min and watched as other customers arrived after me, be called by their advisor. I complained to reception that I was still waiting for an advisor and was told he would be with me shortly. The advisor I was scheduled with was dealing with two customers. I mentioned this to reception and she finally switched me to an advisor that was free.

The service being performed on my truck was basically an oil change and propeller shaft lubrication. I also asked them to change the keyless entry to open all doors not just the driver door and if there was a way to keep the radio on when the engine was turned off. I told reception & the advisor that I was waiting on site for my truck. At 11:30am I was still waiting for my truck, so I walked outside only to see my truck in the waiting for service isle. I spoke to the advisor, who after checking on the status of my truck said it would be another hour wait.

You can imagine my frustration at being told this. I have received nothing but good service from your dealership in the past, but today experience has made me think twice about returning. The total bill for today was $183.79 with tax, for basically an oil change and lube. I know other checks were done, but this amount is ridiculous. The advisor offered to include a no charge oil change at my next visit. Not sure if that means the next (32,000km) service will be free or they will just remove the $41.05 and include the $84.70 in labour.

I finally got my truck back around noon, only to find that the keyless entry adjustment had not been addressed. The advisor was able to get a tech out and remedy that problem. So, three hours later and $183.79 lighter I finally left.

40

I am writing this letter of complaint and my dissatisfaction with the Toyota Dealership Piercey locate at Milpitas, CA that I bought my Corolla at. I had a terrible experience and felt like they not only wasted a lot of unnecessary time with negotiations as well as being sneaky about the different costs of packages. The employee who is financial manager charging me more money than was explained to me.I've been a big supporter of Toyota for over 10 years so I am deeply disappointed by my recent experience with the company. Their costumer server never calls back to me.

40

I took my 2008 Toyota RAV4 Sport, JTMBK32V886049596, into Dick Dyer Toyota, 240 Killians Commons Parkway, Columbia S.C. 20203 on April 13, 2016, with a complaint of a roaring noise at all speeds. I asked about the Warranty Repair for which I had received a Notice. The service advisor stated that a technician would have to verify that the noise was indeed coming from the rear, and was the part covered under the warranty. If the covered part was not the problem, I would be charged a fee for the diagnosis.

The problem was diagnosed as the Rear Differential Coupling and therefore covered as a Warranty Repair. The service advisor stated that the repair would be completed by the end of the day. On April 14, 2016, I was informed that the parts to repair the vehicle were on backorder and it would take a few more days. On April 16, 2016, I was informed that the Dealership could not determine when the parts would be available. I asked to speak with a Manager about a rental car and put into contact with Chris Ayers. Mr. Ayers offered the use of a Toyota Camry, without charge, until the repair was complete. I told Mr. Ayers that we purchased the RAV4 because we needed the cargo space and that a Camry would not meet our needs. Mr. Ayers stated that he was doing us a favor by offering the rental vehicle without a charge and that we should be grateful and not complain.

On September 21, 2016, I received a voicemail that stated that my vehicle was ready for pick up. I made contact with the service advisor on September 22, 2016, and was informed that although the repair had been completed it had no effect on the growling noise. When I asked what was causing the problem I was told that the service advisor and the manager would test drive the car and get back with me. I had not heard from the service advisor by 5:00 PM on September 23, 2016, so I called the Dealership and scheduled an appointment for 7:30AM September 24, 2016.

On September 24, 2016, I met with the service advisor, Victor, and the Service Manager, Chris Ayers. I was informed that the problem with my vehicle persisted and that they believed that the sound was now coming from the front of the vehicle. I commented that the sound had always come from the rear and that their technician verified the source, which is why it was a warranty repair. Mr. Ayers stated that the sound from the rear was so loud that they did not notice the front noise.

I told Mr. Ayers that I had seen the repair procedure online and that T-SB-0080-13 called for the use of instrumentation to confirm the location of the sound. At this point Mr. Ayers became insultingly contemptuous and stated that I could either take my car and go or leave it for further diagnosis. When I asked about the cost of diagnosis Mr. Ayers stated that he could not quote a price but costs started at $50. As I drove the car home, I noticed that the sound was louder than before the repair, and I could not determine with certainty the origin of the sound.

In conclusion, this ordeal with Toyota has lasted 5 months and two weeks. During this time, I have endured the inconvenience and hardship of not having the cargo capacity of the type of vehicle that I purchased. Then, when my car is returned, I discover it has the same problem as before the repair, only louder. Finally, the Service Manager tells me that they cannot identify the source of my problem and that it will cost me an indeterminate amount just to identify the problem.

I have looked on the internet and I see that Toyota is very aware of noise problems with the V6 RAV4. Forums tell horror stories of fixes that do not work (T-SB-0130, TC1007), that lead to transmission replacement (TC1008), or lead to transfer case replacement, which may or may not resolve the issue. The Service manager at Dick Dyer Toyota has made it clear that my out-of-pocket cost for identification and repair of this problem are of no concern to him. Obviously, I am not prepared to proceed with such uncertainty and potential expense. Toyota should cover known problems of this magnitude by a recall. However, lacking that option, I am requesting assistance in resolving this problem as well as help with the potential continuing costs of resolution. The scatter shot approach the dealership is recommending is reprehensible and financially untenable.

40

On Friday, September, I went to the local Toyota dealer for advice in selling my 2009 Toyota Camry which I had purchased there. The employee I talked to looked at my car, and told me to ask $7,000. It is in very good condition except for a dent in the front fender. He advised me to not have the dent repaired, for which I had an estimate of around $800.00.

I returned the next day, and talked to a man wearing a black shirt, who I think might have been the manager, because the other employees were wearing red shirts. After some conversation, he told me he could give me $6,000. I drove home, removed everything from my car, and returned to the dealer. The man in the black shirt was busy, I think selling a new car. I had to wait a very long time, over an hour without an acknowledgment, before he came to talk to me. Without any further conversation, he told me that he could give me only $5,000. This was maybe two hours total since he had offered $6,000.

I am a 95 year old widow living in a retirement facility. I am very nervous about advertising and attempting to sell by myself, and the man who reduced his offer knew that I was concerned, and he took advantage of me.

40

Disgruntled Toyota customer. I have the pleasure of experiencing poor service within the Toyota service department on multiple occasions. Most recent occurrence starting yesterday September 8, 2016. I brought my 2011 Toyota Avalon in for a scheduled maintenance appointment. My appointment was at 6pm and I arrived about 530pm give or take a minute or two. I patiently waited until almost 715pm for service to be completed. After I paid for the service, I proceeded to leave. I heard a noise in the tire well which prompted me to get out of the car and look where I discovered a moderate amount of oil on the driver’s side front tire.

After looking further there was also oil on the ground under the car. I pointed this out to Denise Mitchell who was obviously bothered and she asked a technician to come to her. The technician proceeded to ask what was wrong when he was then instructed to take the car to the back and put it up on the device so they could look at it. I then waited another 20-35 minutes where I had to inquire on the car status as I saw it sitting in the bay. I was then informed by Denise the car was ready and that a component had to be replaced. I then informed Denise that the car was not fixed as it was still visibly leaking oil. Denise again obviously bothered looked and stated "We are going to have to give you a rental car. I apologize but I will call you."

As of 301pm September 9, 2016 the next day, I have not heard from Denise or anyone at Germain Toyota. I left a voicemail for service manager Dave Huff on September 9, 2016 @ 200pm with no response. I then called back and requested Denise @ ext 5381 and was again transferred to voicemail. I called back a third time where I explained the reason for my call to the receptionist who advised she would get the manager. She then comes back on the line and stated "They said your car is ready ad you can pick it up. Did you still want to speak with the manager?" I then informed her that I did because I would like to know what was wrong with the car. She then placed me on hold and came back on the line and stated "He said he is going to have to call you back."

I then voiced my immediate frustration with still not knowing what was wrong with my car. I then asked for Dave Huffs superior and was informed the general manager named Rich Newsome that is on vacation and is anticipated to return tomorrow September 10, 2016. Receptionist attempted to explain that the manager was with a customer. The really unfortunate thing is I have been a customer for several years and I was skeptical about bring my car back for service because of some of the recent interactions. I am beyond frustrated, I never thought that customers should be treated this way and was I wrong.

20

I bought a new Toyota but it turns out they sold me a damaged vehicle. I want corporate to replace it asap.

40

I currently drive a 2014 Avalon. I bought my car in September of 2014 with 14,000 miles. I thought I was getting a great deal, as this is considered one of Toyota’s Luxury vehicles. To my disappointment, in the summer of 2015, several issues arose. The trim around the radio and cup holders began to flake. I live in Texas. The summers here are hot, so I decided to crack my windows to prevent the car from overheating. Unfortunately, when I returned, I was stunned to see the leather had bubbled up.

Less than a year from purchasing this vehicle, the leather is severely cracked. This is not okay. I took my vehicle to the dealership to get the trimming and leather seat fixed, only for your employees to tell me that this was my fault, in which they accused me of spilling a drink and that’s why the leather seat was ruined. A month later the radio started turning off inconveniently. I took time out of my day and my job, to take this car to the dealership. I was told they needed to update the software and that was the reason it wasn’t working properly. After having waited for four hours, I was told I need to make another appointment, because they had to order a new radio and were unable to perform the updates. This is unacceptable.

After having brought my car back into the dealership to have the radio replaced and the software updated, currently to this day, I still have the same issue with the radio. Along with the continuous problems with my radio, two of the buttons on the driver side door, fell off and have stopped working. I contacted Travis at one of your dealerships, left 4 messages and after 2 months of attempting to contact, he finally calls me back. I made another appointment, for the radio and buttons, took time out of my day and my job and after having waited three hours I was told they had already replaced the radio and there was nothing they could do. I got my vehicle back, only to find they didn’t replace or fix the buttons on the driver door. Now the leather in the back seat is flaking on this two year old car.

I have contacted the dealership to see what they could do. They are only willing to trade in my car. They will not repair my car and they will not trade in the same car with the same features. The trade in at the dealership where I’ve had so many issues (Toyota of Plano) is offering to trade in my car for less than other dealerships. The only thing they are willing to do is take off $500 on the trade in car.

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I had the service of my vehicle last week and asked them that my vehicle doesn't pick up in first gear or second gear while the AC is on. your employee give the statement no other diesel car pick up while the AC is on. But as I confirmed from other people having same model with diesel they said it works properly. This is the misguidance Your employees give to the customer. And the cleaning is also poor they have given my car back with wet mats and due to wetness it makes smell in the car.

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