I have the protection pack plan with Verizon when I first started with this plan it was 19.99 a month now it is 24.99 a month which did not make and difference because it is a good plan or so I thought. I called Verizon to report mu computer had started acting funny and the tower was making a knocking noise.
I had a lan service with at@t which i decided had to change in order that i could save some money due to the higb monthly billing. I received a call from verizon at which time they told me about the wireless lan service they have and will seve me some money, i decided to go alond with it. I ask about the number and name changes and was told that will be the same,and i could travel with the box where ever i am traveling to if decided to do so. I decided to have the service with Verizon only to find out that my service were change from a buisness to a private line.
I just read a recent complaint posted here about how Verizon is a communication mess. She had to call numerous days in a row, explaining her story to 10 different people, and in the end did not even get her problem solved. This sounds a lot like my story. I don’t want to waste time going over all the details, since I’ve already wasted 5 hours of my life trying to turn my internet back on after Verizon mistakenly disconnected it. There is a serious miscommunication problem within the company. They either need to break it down into region satelite companies or sell of parts of it, because it’s not working.
Verizon is charging me for a line that was suspended then terminated. When I called to terminate the service, customer service gave me the run arounds about all the options I could have to keep the phone, I rejected the offer and the phone remained in suspend mode. Finally I called back to get it terminated without wanting to talk about any futher options. I was told that I would recieve a credit for the time that it was terminated. So then I go to make a payment one month later, they were still charging me for the phone that was not in service and now they are telling me that the charges are valid.
Tags: (verizon bill is higher than normal, verizon fios charging after cancellation, verizon still chargeing after cancel, verizon still charging after cancellation)
I moved to a new home in August of 2011 where Verizon does not offer FiOS or any other Cable/Internet service which would have been my first choice. I did however insist that my new tenant who moved into my previous home where Veriozon FiOS was my service, sign up with Verizon and they did. Now I am getting statements showing that I owe Verizon $194 for terminating a two year contract after only using it for one year. First, I did not even know that I had a contract which they tell me was done over the phone, secondly, there was no interruption in service since my tenant signed up the same month that I terminated mine.
Previously, I had vented about how Verizon wanted $150 for my to buy out of my 3-G contract. Hmmm..apparently things ARE looking up or Verizon is reading these blogs! LOL I just got off the phone after speaking to a “Juan” after paying my monthly bill, he surprised me by mentioning if I wanted to upgrade to a 4-G device! Surprised the heck out of me – it only cost me $20.92 in taxes..it somehow was “free”. The catch was that I had to suspend the initial 3-G contract, BUT opt for another “new” 2-year contract! Sooo..yeah, I opted for the chickensh*t deal..it kinda soothed my ruffled anger with Verizon.
Sister was admitted into the hospital in Reno,Nevada for acute appendicitis. Needing immediate surgery. Sad to say she didn’t quite remember to have the Ambulance / EMT s to find her cell phone. After all she was only in extreme pain and her phone should have been the first thing on her mind ; correct? So the following day after surgery she needed/ wanted to call our father who is 85 and here in Michigan to escape the summer heat in Florida. The hospital didn’t allow her to place long distant calls, so she call our father collect to his VERIZON Cell Phone.
On Sunday (Aug. 28th), after the hurricane, I suddenly had no service on my Verizon land line. I live in NYC and the hurricane was basically no more than a thunderstorm here, so I called Verizon Repair to find out what was going on…and was told that they didn’t know but that the problem would be looked at on Sept. 10th. I found that outrageous, almost 2 weeks to come and look at the problem. I said I can’t wait that long and was told nothing could be done.
So I asked to speak to a supervisor whose name was ANNE-(Employee ID:791). I have never in my life been so rudely treated.
BEWARE: CHECK YOUR DATA USEAGE BEFORE PAYING FOR ANY “OVERAGE CHARGE”. I added a new line to my Verizon Wireless plan on 7/11. Although my main line (along with two other lines) have unlimited data, the new line does not due to Verizon’s new 2GB data limit policy on new lines/accounts. Would be nice to have all phones with the same plan features but, oh well. Problem came when the first bill arrived and the new line was charged an additional $10 for going over the 2GB limit. The bill just read: 2GB Limit included, 1GB Billable. No totals were given showing how much data was actually used.
In June of this year I noticed my VERIZON bill was a bit higher than normal and I attempted to ascertain the reason why. I called and used the automated system and finally talked to someone who stated she could not help me because I did not have a land line phone with VERIZON and I did not know my account number which could be found on my bill. I informed this woman that I have never received a paper bill and thus did not know my account number, that VERIZON had been billing my Discover credit card directly. She told me sorry but there was nothing she could do.
I’d called into verizonwireless to basically get a better deal from them.(I was so naive) Anyways, I’d asked about the penalty amount if I’d cancelled my contract today. The agent had informed me of $23X.XX and when she asked, why I was asking. I’d mentioned about a friend I had, who just switched over from verizon to sprint and sprint is going to pay per line $125 for switching over. So then, to make this story short. I didn’t get what I’d wanted and I wasn’t very happy about it. And the agent comes out of nowhere, stating. If “sprint” is paying me off for switching over, finally I’d have to spend all the fee’s for the court. because that action is illegal.
