I’ve had verizon for a while now. Due to a signed contract I can’t get out of it, otherwise I would drop them. I have had nothing but problems with my phone as well as the mi-fi I use for internet. The problem that I have with them is that they do software upgrades and don’t alert their customers.
It started simply enough. I thought I’d see if I could reduce my phone and internet costs on my Verizon accounts. So I called, little suspecting that this began my decent. Verizon said sure, In Maryland, we can move your business lines over to your residential line and save you money. So I spent over an hour on line with them, being transferred a number of times until finally I was on a conference call with “business” and “residential” working out the shift.
First let me write that we have five phones(family)with verizon. Two of our phones were on the “old” plan from Altell. The Verizon rep told my mother that if we signed on a new plan on Oct. 31, 2011, purchase new phones our phone bill would not be as much because texting would be included in the plan. Okay, so we purchased two new phones and a two new two yr contracts. Well when the statement arrived it was $358.00, from just over 235.00 from the previous month. My Mother who is almost 80yrs old, went to the local Vstore to speak with the rep that originally “upgraded” our contracts. Upon investigation (his) he stated that he “forgot” to process the new contract.
I have had my Verizon account for about 14 – 16 months, now over all I was happy with the service. Until my contract ended with Verizon then the trouble began. I started droping call left and right, I call into Verizon, and it seams and apers to me that they want you under a contract, to use there services. It also was shown that Verizon don’t care about small business in general or ones that are owned by veterans. to this date Verizon has not figure out why my call drop like they do, I keep getting pass off to some one that “o it is not my problem, or do i care about yours.” Now i have a small it businesses in Kansas and i work the hole state, i need my phone and i need it to work correctly.
In November of 2010, we decided to turn off the home phone we had with Verizon to try to save a little money on our cable bill, since we have our cell phones with them as well. We had both bills (cable and wireless) combined on 1 bill each month. If we had known that by turning off the home phone, it would discontinue the combined bill, we never would have done it! After a couple months of mass confusion and bills getting paid to different accounts, we decided to turn the house phone back on, and get everything back to one bill. This is where my story begins! I swear on everything I love in my life that these notes are completely truthful and accurate.
to the ceo, your people called us and offered us the premium channels for a year so we switched over. My wife took the day off to be home for the installation. we got hooked up and no premium channels, so we called and they said they would get us hbo for a year by monday the first. well monday came and nothing, so we called again and now they wont give us anything but a run around, and wont even let us talk to a supervisor. what kind of company is this? im about to cancel all of verizons business including our wireless service. let me know what your going to do for us.
i bought an envy touch last summer. i had another phone from the envy line, it was a piece of garbage. so now less than 1 year later, this new piece of junk is acting like the last 1. i go to the store to see what can be done, salesman tells me you are not eligeable for an upgrade until next march. you would think if i have to use this phone for 20 months, it should last at least a year before it goes haywire. i have an urge to tell verizon to cancel my contract, & where to put thier “phone” but theres those pesky cancellation charges. (given my mood, it’s amazing i didn’t swear once in this e-mail)
I called Verizon to temporarily suspend my daughter’s Verizon phone and the billing on her phone because she will be out of the country for the next 6 months (I have done this before while she has traveled and the charges are suspended as well). I was asked if the phone was lost or stolen, and I said no, the phone would not be used for 6 months and why. I was told that her phone was suspended, effective the next day. I called the next day to confirm (suffice it to say that I have dealt with Verizon before). Yes, the phone was suspended, but when I asked what my next month’s bill would be, I was told that it was the same — they had suspended the phone, but were still going to charge me (without telling me)!
when they need your bzness everyone at verizon is nice to you, but when you have problem, they all run away from you. they hangup on you, they refuse to conect you to supervisor. simply they rub you… no wonder how these companies get bigger and bigger. by rubbing ppl….. i called one day with problem, 4 operator simply hanged up, two more refuse to connect me to supervisor, 3 took my number to have the supervisor call back……. 5 days passed still waiting for a call……. bunch of thives….. so sad…. simply wish verizon fire thiers ass and hire ppl from india….. cause for sure the workes in america have no manners….. at least from ppl over seas you can expect for them to be rude and garbage
I switched from Verizon Fios TV service to another provider, I sent the verizon equipment back to them in the boxes and made sure I placed them in box properly. One month later I got a bill for $42.00 without explanation. I paid it because I thought it was part of my phone bill. Two weeks later I got another bill for $185 with no explanation what so ever. I call verizon and no could tell me what this bill was for. I was told that I didn’t owe any money and to just ignore it. So I did.
Late to the party in complaining, but the storm is horrible and perhaps worse is Verizon! I spend approx. $800 a month on Verizon Wirelss Services between my family and business. And even though my storm has failed me 3x in 14 months – they refuse to let me swap it out for another device until my upgrade is available. Unbelievable – they provided me with the phone, blaming RIM is unacceptable, even though RIM certainly put a horrible product into the mkt – but this is Verizon’s Responsibility. As soon as all of my contracts expire, time to test the waters. Not much choice, but will shop it all.
I’m upset because I just received my final bill from Verizon wireless after canceling my service with them on April 28th because they wouldn’t let me do an early upgrade to purchase an iPhone. I expected to see a credit for the unused service from April 28th until May 8th but from what I’m gathering after reading many forums is that they don’t give you the credit. How do they get away with this? Do they want to get sued again? I was also expecting my early term fee to be about 100 since I termed after 10 months into my contract but no, it was 125 because they only credit you 5 bucks a month from the 175 early term fee which should equal 120 for 2 years, not the 175 they are charging.
I am a excellent paying customer of Verizon for 45 years. For the past three years, my home phone service is constantly out of order every time it rains. It is frustrating beyond belief every time this happens to me. They have sent many many different technicians who fix the problem temporarily – until the next time it rains. I have called asking for a supervisor to speak with and either they keep me on hold for hours, or just hang up on me. What can I do to fix this problem once and for all with Verizon home phone service?
I was late on paying my Verizon bill by 1 week and they shut my services off immediately. Now I pay my bill over the phone and they charge me 3.95 for that now. They tell me my sevices will be back on with in 4 hours hahah guess what it still not on and its been 42 hours and they still shut off. Now thats crazy you try to call them and there only there mon-fri 9-5 hours. So I finally get a hold of Verizon and they tell me it could be on shortly. Here is the moral of the story is they shut off your stuff quick as hell but wont turn you back on until they feel like it.
I am writing because this issue has been a ongoing problem since June of 2010. Verizon has had countless techs here and no one can get it right. If our internet service is not down, our phone lines are. It has cost me thousands of dollars in loss productivity, wages and revenue. It has jeopardized client relationships due to the interruption of my ability to service our clients. I am extremely dependant on a reliable internet service to run my business. Verizon has demonstrated that they are incapable of providing the services they advertise.
I have been a long time customer of Verizon’s also a retiree of the company. I’ll be moving from Pennsylvania back to New Jersey at the end of May. I called to have my service changed only to find out there is no DSL available in my new area. I was told by the business office, I’m too far from the C.O. I really don’t want to go with the cable company for my service. Is there some way you could find out if there is going to be an up grade to the area soon, whether it to be pair gain, light span or fios. This is very important to me. Thank You, Robert Molinaro.
I bought a Verizon iPad for Christmas in 2010 and did not realize that you needed to use the separate MiFi device for 3G. I talked to Verizon and they told me to return it for credit, as I was going to buy one from AT&T instead. It is now April 2011 and they still have not credited my credit card for the $800 even though they have had the iPad for months. I have talked to them once per month (at least) for the past three months (on the phone with them again now) and Verizon still have not straightened it out. I would recommend not doing business with them and instead buying your iPad from AT&T.
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I have had the Blackberry Storm for two years and am now getting my # 8 replacement. I can no longer pick one up at the Co Store and had to get it direct from Verizon. first they had my Warantee screwed up and then when ordered it was sent overnight priority mail with fd Ex. That was three days ago and still have no phone. My last phone call was with a Verizon supervisor named carina Emp # 50817. She was rude and un helpfull, In a three way call to Fed Ex she heard the man say it would be yet a fouth day to get it. I asked if verizon paid for priority / next day delevery then why didnt she make them honor there delevery contract.
After your initial attempt to sort your issue out with Verizon – SAVE YOUR BREATH! These people are not interested in working with their customers. You must file a complaint with the FCC – http://esupport.fcc.gov/complaints.htm or 1-888-225-5322, When I went to the FCC’s website who do you think is on their main page – Verizon. FCC just won multi-million dollar settlement from them for (among other things) overcharging customers! Don’t try to sort things out with this company or their customer service line. I was put on hold, ignored, and couldn’t understand what they were saying to me. You can Google the FCC Verizon settlement if you don’t believe me, they have been overcharging customers for a long time now.
Tags: (verizon overcharging complaints, verizon overcharging, verizon wireless overcharging customers, verizon overcharging customers, verizon complaints 2011, verizon overcharges complaints, verizon fios overcharging, verizon scamming customers)
Verizon is now scamming customers into paying for premium channels that they did not request. Today I discovered that I’ve been paying for HBO since May, because Verizon gave HBO free for 90 days, and if you did not cancel the service after 90 days, you would be charged for it. I was NEVER notified that this service was being offered, and that I would need to cancel it if I did not want it. When I discovered I was being charged for it, I was told that I had been paying for it since May, so I had already passed the 90 day free period. I have to monitor my bill to make sure Verizon doesn’t sneak an unwanted charge on my bill, never sent email, called, texted, anything about this FREE service, and because I did not know about it, I’m at fault. This can not be legal.
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