Customer Complaints Department, Scams, and Reviews

Sent a wire transfer from the Park Shore Branch in Naples Florida to Ireland on the 21st of October. I checked everything thoroughly to make sure there were no mistakes after the banker began to spell my first and last name incorrectly and didn’t seem to understand that Ireland is not in the same timezone as Florida. I double checked all info. After 7 days the money had not arrived. Several times Wells Fargo told me that the problem was on the Irish side, which is impossible because there is no intermediate holding account on that end, the money either goes in or not.

Hi and beware, The lender at Wells Fargo told me to give her a check for $500 to pay the appraiser, but only if our house did not have equity. The appraiser reported that our house could have equity, but only if we made some repairs. (I know that our house has equity and that this was a bogus appraisal). So guess what?! The lender cashes the $500.00 without even telling me! The scam is that the lender wants to force me to take out a loan I can’t afford to make the repairs before refinancing. Never once did the lender warn me about this. Now I’m forced to see my money flushed down the toilet or forced to take out a loan I can’t afford!

I have had a substantial hail claim since April of this year. We received the check from the insurance company and promptly sent it in to Wells Fargo with the required paperwork. The job has been completed and now we are waiting for Wells Fargo to set up an inspection to ensure the work has been done. The contractor is done with the work and now we are just waiting on Wells Fargo. The project has been completed for 3 weeks and Wells Fargo is still holding on to the insurance money until they get their ducks in a row. Why should the contractor be bank rolling Wells Fargo?

I have been a Wachovia customer for several years. The new change to Wells Fargo has been very challenging to me. First after a loooong process of reenrolling my on=line account, anwsering 50 million questions just to be able to access my account. Guess what I had to the same thing again 2 days later when I tried to sign on again. My other gripe I’ve had a Wachovia Gold debit card for several years. Well today my card broke I had to have it replaced only to find out that now I have a UGLY cheep looking blue card with the word DEBIT STAMPED across the front. How tacky.

I had been with Wells Fargo for 10 years, ahead by 4 months in my payments and they contacted me with an offer to their best customers to refinance with a lower interest rate and a lower payment. I did it and that is when the problems started. I had never had a problem prior to the refinance 8 months ago. Since that time they have applied my payment 3 times to principal. I don’t find out until 3 weeks later when I notice that I have not received a statement. When I call (India) customer service to get it resolved I am told they will open a work order and someone will look into it in 72 hours!

In May, 2011, we applied for a mortgage with Wells Fargo. We were approved and throughout the entire process supplied any and all information requested that very day or the next day. Since we were buying a HUD foreclosure, and there was a time limit on the contract, we had to pay a $225.00 extension fee because Wells Fargo was unable to close by the date on the contract. Ben, the mortgage broker, assured us that Wells Fargo would reimburse us the extension fee at closing because it was their fault we didn’t close on time. At closing, Ben stated that it was against FHA financing rules to reimburse cash.

My wife lived in Cassel California and passed away last year. I had never been to Cassel. The next town over is Burney about 8 miles away. I was with my 24 year old son and ran short of cash. I went to Redding 65 miles away to the ATM. The next time I went to US Bank ATM in Burney and used it 3 times. When I got home I got charge by both banks. I was vary upset. I now plan on keeping the Cassel home as a vacation place. I probably will start a new account in Burney. After reading some of the blogs on Wells Fargo I may think about using other banking facilities.

Wells Fargo is the worst…I mean the worst company I have ever had the displeasure of patronizing. Their customer service is a sloppy disgusting mess. Rather than to make sure you receive the proper service they would rather bounce you around, waisting your time (the so-called valued customer), never attempting to make your experience on the phone a pleasant one, all just to feed you some BS line that they can’t help you but the other department can but when you get to department that’s supposed to help you they don’t know how to help you either. Funny they will be all over you when they something from you but if you want something from them they all but tell you F..YOU!

Me and my wife currenty have a mortgage in good standing through Wells Fargo. We had recieved numerous solicitations by phone from WF to refinance. Finally I decided to talk to them and see what it was all about. They said because I was a current customer in good standing, I qualified for a lower interest refinance at no cost to me. They sent me the informatin; we reviewed it and decided it was a good choice for us. I talked to the Wells Fargo loan processor to get things started he entered everything and said someone would be in touch.

ive been with wells fargo an its has been a headache. they have contacted family memebers about my account they call them non-stop. they keep sending letters to everyones house even those who are family by marriage. i have told them over and over againg that the car is not working and im will to settle to pay off the loan. the car is a 2002 i have had it for 6 years and they are saying i still owe 10,000 on the car. they even call on holidays they call my grandmother cell phone… she paid her car payment aslo an they tried to make her pay mine to because we share the same address. wells fargo is bad at doing business and understanding there customer i will never tell anymore to use them ever.

Please tell me HOW this is acceptable business practice. I am a 53 year old woman that has worked for Chrysler Dealerships over the last 5 years in sales and unfortunately am in the court process of losing my home to Wells Fargo. After several unsuccessful “modification” attempts. In fact Wells Fargo told me my life circumstances has no bearings what so ever on my loan. They also asked me what my solution would be in a perfect world and when I told them a realistic plan and solution for my situation they laughed and said well it’s not a perfect world and that is NOT going to happen!

I have a car that was purchased new in 2005. I financed with Wells Fargo Auto Finance. They gave me a 72 month loan with 18% interest. If you do the math… you will see I signed up for a loan that would make them a ton of money. I am a teacher. Recently teachers had a huge layoff in Georgia and now I am unemployed. Although I have struggled in the past, this is like nothing I have ever been through. I have continued to pay Wells Fargo for the car. I have gotten behind on payments but no more than 60 days. When I asked for an extension they denied it.

Have had multiple Mortgages with Wells Fargo Bank and the Wells Fargo Financial Division for Refinancing and also Wells Fargo Mortgage. We have NEVER in over 30 years been late with ANY payment to them and often have paid ahead or made larger payments. I am alone now and have become so ill that I was hospitalized for months. During that time I made payments, however I was told by 5 Doctors that there is no possible way for me to continue to work. I called Wells Fargo Bank and got in touch with the Wells Fargo Mortgage Division but they were of NO HELP.

From May of 2008 at the beginning on the housing bust, I owned the property. After failed attempts to sell the property during this time, I requested of Wells Fargo a loan modification and entered a process of several months of filing paper documents, extensive phone calls and a great deal of incompetence given that the bank employees often gave very contradictory information regarding the modification. I asked the Wells Fargo rep what I need to do to bring the loan current. I then proceeded to look for another tenant only to find out that Wells Fargo had still placed the loan in foreclosure status and used a portion of the my money to pay internal attorney fees which I had no knowledge of.

Don’t waste your time with Wells Fargo. I wonder where they get those people, like winners of a contest “worst spelling and communication in the class, the best slacker of the year”… Customers at least deserve to deal with somebody who’s able to build grammatically correct sentences, and also finish them. We applied for a loan pre-approval in the end of September 2010, now it’s mid-February 2011 and nothing is done. A few times they told us that it’s finished, and that they are sending a letter. Never did (probably, not literate enough to write it). Also (probably didn’t like our names) Wells Fargo asked us to produce VISAS!