Wyndham Hotels Customer Service
Rated 1.09 of 5 Stars
Based on 933 Complaints

Contact Wyndham Hotels Corporate

Toll free phone number: 1-800-466-1589

The Wyndham Hotel and Resort is one of the largest hospitality chains in the world. Within 100 countries there are several hotel brands operating within the Wyndham Corporation. There are over 8000 hotels and revenues in 2013 were reported as US 5billion. In 2007 there were over 33,000 employees with the company. It is publicly traded on NYSE:WYN.

To reach Guest Relations call 1-800-466-1589.  You may also contact CEO, Stephen P. Holmes at Wyndham Worldwide, 22 Sylvan Way, Parsippany, NJ 07054. The corporate phone number is 973-753-6000. You may also contact Club Wyndham at 1-800-251-8736. Find Guest Support here.

Club Wyndham, Wyndham Rewards, Trip Rewards, Dolce Hotels & resorts, Wyndham Grand are part of the chain offerings. AARP savings, Bed&Breakfast plans and a recent US World and News Magazine #1 in Travel Rewards are noteworthy. Social support is found on Facebook, Twitter and Instagram.


Experienced poor service? File a complaint here!

Wyndham Hotels Contact Information

Report complaints to corporate and get satisfaction

  • Wyndham Hotels headquarters address

    • 22 Sylvan Way, Parsippany, NJ 07054
  • Company website

  • 1-800 phone number

    1-800-466-1589
  • Better Business Bureau rating

    A-
  • Customer service hours

    9am-6pm EST, Monday to Friday

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Top Wyndham Hotels Complaints

Browse more than 933 reviews submitted so far

20

I need to be refunded all my money back for all my stays for a hazerdous hotel Day's inn Rancho Cordova CA ...I have complained many times I results I complained about their walk sockets are loose it shocked me almost electricuted so I complained they threw me out I need all my money back I stayed thier from 8/17/2019 to 8/27/2019. That last day they threw me out for complaining about their hazerdous motel. It electicuted me so if your management don't compensate me for my stays I want all the money I spent from that dangerous hotel. I'm out of patience my member ID is 195687971 E. My name is Raymond Padilla Mabalot ...if I don't hear from management soon I will take LEGAL actions on Wyndham Brand hotel the fire department needs to inspect all thier wall sockets they are all bad it will electricute someone or it will cause a fire ...it shocked me so I need to be compensated all my money back for their actions throwing me out for complaining. Respond ASAP. Or I will sue Wyndham Hotels Days Inn for hazardous environment. Days inn Located in Rancho Cordova CA.

20

Hello I arrived to your Wyndham grand chicago riverfront location. Checked in arrived to room then headed out for sightseeing and fellowshipping with family and friends. Arrived back to room around 3am room smelled of mildew which it had been raining majority of the night. Attempted to shower and there was no hot water. Called to front desk to notify them front desk only said ill let management know in the morning did not offer to send maintenance to check it out. Next morning still no followup call to front desk to ask for towels at 10am at 12pm when i went to check out still no towels brought to room so guess who went home without showering. Very disappointed in the stay really expected better for a downtown stay at 200 a night. Spoke with manager about stay and all she did was took down my name and number and email and i still have not heard from anyone

20

Holiday Inn Express : Nashville W I40/Whitebridge Rd
5612 Lenox Avenue, Nashville, Tennessee 37209

Room 238 smells awful. The bed was sopping wet like it had been made wet. We could not get another room because the hotel and other hotels were booked. We considered sleeping in the car, using the shower curtain to sleep on the tile or tub or paying $600 to go downtown. Eventually, we got fully dressed and laid towels over the bed and over us so we could sleep. The night clerk was very apologetic but the day manager Jenny was not. When I told her compatriot at the front desk we would contact corporate or go on social media, she shrugged. (in front of a line of incoming guests) We were not aware that this was such a bad area of TN. There was a deputy outside on the bench when we came in on Friday night. The manager Jenny said she would not reimburse us for the night in 238 after she moved us to 209. After some angry back and forth she gave us 50% off for the Friday night stay. Mind you, we got up so late on Saturday, we didn't do anything except leave for lunch. We missed all of our daytime commitments. My skin and hair smelled and we were exhausted all night Saturday. Never again. We had only used HE for all of our trips for the last couple of years. Never again.
IHG#258603198 Confirmation #43743287. Manager:Jenny. Check in 8/30 Check out 9/1. The manager said they and the head housekeeper checked the room and found nothing amiss. It's a wall of disgusting smell. I wasn't even going to complain until we tried to lie in the bed. I wasn't even going to ask for some sort of compensation until the other desk person smirked at me like it was funny. (black, short hair, blonde/red) Just go there. I can't take a picture of the smell, but i can mail you my clothes. Anyway. I don't want useless points. We should have just driven home. It was a miserable day and night without sleep.
Hi Kelly. Rein here responding in behalf of June. Thank you for letting us know about this.

We make sure every travel is hassle-free but I'm sorry that your recent experience did not match our standards. I understand you had issues with your rooms cleanliness and with how our manager handled your concern. I have documented this and forwarded this to our management. Your comments will be used for retraining of our staff and improvement of our service.

I know this might not be the best stay, but I hope you'll continue your loyalty to us as an IHG Rewards Club member.

Many thanks!
LOL. is this some sort of Joke?
We slept in a bed that felt like it was soaking some sort of gel and your staff SMIRKED AT US! And this is what you say to your guests?
This quote is golden: I know this might not be the best stay, but I hope you'll continue your loyalty to us as an IHG Rewards Club member.

Many thanks!
Chat Conversation End
Type a message...

20

I stayed at the Ramada in Franklin Tennessee
I am very disappointed in my stay. I spent nearly $200.00 for an must, outdated room. Cracked tiles in the bathroom and a broken toilet seat. To make it even worse I reported the broken seat to avoid being charged and asked for it to be fixed and no one ever returned. The most disgusting part was when I went to take a bath I found lots of other people's hair. Absolutely unacceptable and atrocious. It was so bad me and my husband refused to eat the complimentary breakfast. Sad when you'd rather pay more money than eat something that was part of your expenses already. I will never return to this location nor recommend it to anyone traveling. I would like some sort of compensation for this or someone to at least call me .

20

We stayed at Ramada Wyndham on Auburn Blvd. the shower was broken, the power was out half of the night and some of our belongings were stolen out of our room. The manager was not helpful and actually hung up on me 3 times. I proceeded to call back and the manager answered and placed the call on hold. This is the worst experience I’ve ever had and the worst customer service I’ve ever received.

20

Housekeeping was unprofessional and speaking nasty to guest. Knocking on doors saying she has other reservations. Reported it to front desk and they did nothing to help the situation

20

I was bitten by bed bugs at your La Quinta at 2660 Greenwich, Wichita. Your front desk manager Leah was rude, and un-empathetic and refuse to credit the cost of the room. This was a horrible experience and I recommend emotional intelligence training for your staff and revamp of customer service training.

20

I received a call from the manager, Sal, who informed me that I would not be able to extend my stay due to the fact that I had brought dogs on the property. I informed him they were my service animals. He said he still would not extend because I didn't inform in advance. Per Federal Law and the American Disabilities Act, I do not have to inform anyone I have service animals, just as I do not have to inform anyone I have a wheelchair or am traveling with an aide. I do not want to have to move out tomorrow. I am waiting for my apartment to be finished so I have nowhere else to go. I would like corporate to intervene please. I am a Platinum member and that should count for something. Member #195310582E 4423006733

20

I cancelled this reservation the same day that I made it within the cancellation window. I never checked in for any of the three days. I am being charged over four hundred dollars for services that I never utilized or received. After reading the unfavorable reviews which indicated blood splatter on the walls. I am very disappointed after speaking to your customer service representative and the response that I received. I thought that Days Inn under the Wyndham brand was a company with integrity however I have now lost all faith, confidence and belief in your brand, products and services. Trip #191-380-084-37. Hotel: Days Inn by Wyndham Brooklyn (Brooklyn South - Red Hook).

20

On this past weekend 8/30/19-9/1/19, my family pretty much booked the hotel because guest came in from all over to celebrate our Aunt 60th birthday celebration. No-one ever mentioned that the hotel was under renovation at any point until we arrived to check in. Yes, hotels renovate all the time and that is ok, however, the extinct of the hotel renovation this weekend was simply ridiculous. I, along with others was highly disappointed. It is all about presentation and the presentation was horrible. We didn't even know that we had arrived at the hotel, if the GPS had not stated "your destination on the left". How could you all allow all type of materials flying through the air. I suffer with Bronchitis very bad, therefore, I had to walk through and breathe all of that madness just to get inside the hotel. Our guest consisted of elderly on walkers and they were forced to walk through all of that in the lobby, you could barely get into the hotel for all the materials in front surrounding the door. It was just not fair. The front desk was very apologetic and very nice about the situation. They offered to call one of the other hotels in the area to accommodate us, however, we were told that we could not get the same rate as the Wyndham. We were forced to move to another hotel (Hampton by Hilton), where we had to pay more for another hotel, which was an inconvenience. Yes, we could have stayed, but why would someone have to be forced to stay in a place and upset their health without being compensated. If individuals cannot stay at the hotel, then the hotel that you all partner with, should accommodate them also. It is called TEAM work. It would have been a different story had the inside been completed and they were only working on the outside, but that was not the case. They were working inside and outside. We were told to bring our swimsuits because we were going to lounge by the pool until it was time to get ready for the birthday celebration that stated at 5pm, however, we could not do that either. This was suppose to be the best weekend for us as a family as we celebrated our aunt 60th birthday. So, here we are arriving on Friday (8/30) to enjoy family and friends via poolside, only to find out AFTER we arrived, that we couldn't. I have been a Wyndham reward member for about two years or so and have enjoyed my stays up til this point. I would like for a member of Corporate membership to please give me (Ms. Belinda D. Morrow) a call at 404-552-2769.
Signed,
Very disappointed customer

20

I am a dominoes delivery driver in Guthrie Oklahoma 73044. I frequently deliver to the La quinta inn. And been made aware that there is a policy in place that delivery drivers cannot deliver to our customers rooms and must be delivered to the front desk. And I question if this is in fact your company policy or just the front desk clerks policy. If it is your policy its a very foolish one I think. And inconvienent to your customer and ours to not have room service, experience delays, get cold food or not get it at all if the guy at the front desk isnt at his post,which they often are not. And adversly effects the driver having to wait there because his entire job would hinge on the front desk clerk doing theirs. How is that right? Especially when they arent at their post and the driver gets paid per delivery every minute his wheels aren't rolling he's not making any money,waiting for somebody else to do theirs first is just not logical. Also the Guthrie Laquinta locks their enterence doors after dark with still nobody at the front desk to let people in. The sliding glass doors only open from the inside or switch at the front desk after they close them this way. I delivered a pizza there late one night and couldnt get in. I had to have the customer meet me in the parking lot, then after that the customer staying there couldnt get back in to the hotel themselves. Now what if I was a emergency first responder like paramedics or police and couldnt get in? I'd have to just smash the doors in I guess and I would in a heartbeat without slowing down and stopping at the front desk and I doubt you guys want that to happen,and gurantee it will eventually. So we have been ignoring this front desk rule anytime we had to for example when the clerk isnt at their desk. And I was just given a trespass warning by the clerk "Herb" for delivering to both of our customers without checking in with him first even though he wasnt at his post. So I didnt really care about his policy if it adversly effected the customers since I didnt work for him and Dominoes policy is to deliver only to customers at their door to prevent someone else from claiming their food believe me it has happened before. And I do work for dominoes and pretty much do have to follow their policy. So if the check in at the empty lobby is truely a company policy then I'm very happy to be on trespass warning at La quinta and wont have to have my 10 minute deliveries I have to make turned into 30 minute runs. So yes respectfully please advise me regarding this issue.
thanks.

20

I stayed at the
Baymont by Wyndham Madisonville, this is not a Wyndham ! This was run down not clean I was so disappointed. We has a hole in the wall and a shower that leaked, and dresser cabinet was missing knobs, No made to order breakfast even though the site said it had it. It was what they put out like a cheap hotel. The only fruit they had was a few apples that had been there for a while. I made a complaint to the hotel manager she just went in her office and didn't come out. REALLY?? Also out side there was so many wasp hives we lost count. I wish I would of booked at a comfort in or some where else, (the cost would of been have of what I paid for this. I drove 600 Miles to this hotel to only wish I would of stayed somewhere else. Please do something about this hotel it need to take the wyndham off the title. You look for the best hotel and believe me you pay for it which is fine if that is what you are getting.
Sorry I have never been so disappointed in my hole life.
thanks for listening I know you will have others complain because it is really not a fine hotel like it should of been
Thanks
Tina Eiken

20

i am an emplyee and was wondering about whistle blowing policy. I belive there are many issues with my upper managment at my hotel that must be aginst standards and practices of your conpany and posibly labor laws. please advise me futher of how to address these issues without legal issues or posiblle emplyment ramidacations

40

First the check in guy was rude, I thought he owned this hotel. When I ask a question, his reply I could go somewhere else, had I not been driving all day I so I took that. There were people leaving here to go somewhere else. I take the room its not clean. I went out to get my bacterial wipes and start wiping down the tv stand it haven't been clean in I dont k now when. My nose is itching and I and sneezing. Want to leave, but I dont need them holding funds. I went to the front and ask the lady to come and see the room for herself, she would not. For some reason on these jobs workers don't seen to care about the reputation of the company. You got to do better. One more thing the linen was damp.

20

Good evening. The reason for this complaints as you will see from the attachments photos. My slippers were brand new the bottom of the slippers were white as you can see from the picture the bottom of my slippers are black. As you will see from the towel how filthy the floors were. When we complaint to the front desk the answer we received was “ well you are in a cheap hotel”. You can tell the room not not been clean in months. Although you can tell that the hotel is under renovation the employees do not care for the clients concerns.
I ask as a common courtesy I get a refund. Please do not send be a courtesy voucher to stay at another hotel,
I would be interested as to how you are going to address this matter. I can be reached at the number below.

Thank you

I stayed at Travelodge by Wyndham.
2471 Old National Parkway, Atlantic, GA 30349
Check In. Aug. 17-19th.

My address is 842 Calhoun Avenue, #1, Bronx, NY 10465
Telephone: 917 239 5718

20

Dear Wyndham Management:

As a family with two working parents with a number of kids, its difficult for us to get away to spend some quality time together. This year we decided to spend time in the Philly Cherry Hill area. When I researched recommendations for a reliable hotel chain, the Wyndham chain came up. I booked a two night stay at the Wyndham in Cherry Hill for Sunday and Monday nights, August 18 and 19, and planned our vacation.

After spending a pleasant and tiring day exploring Philadelphia, we were looking forward to spending our night in a good hotel with a comfortable room. Check in was quick and easy. Much to our chagrin, however, when we walked into our room, we found accommodations that were totally substandard. The ceiling had a large grate with a wooden covering, that was peeling and moldy. The room was painted in an ugly brown color and was chipping. The headboards were discolored. The bathroom sink had a steady drip. And, to top it off, there was garbage on the floor. My wife took one look and was so disgusted, that she demanded we leave immediately. She didn't entertain a room change since this hotel was obviously not what we envisioned. I suggested that we go eat dinner, since we were very hungry. But after dinner, she refused to go back, and I was forced to check out alone. I attach a few of the many pictures I snapped as I left the room. Thankfully, the checkout process was quick, since we never unloaded anything from the luggage cart. We spent the night in Cherry Hill at my brother's house with my kids (who were quite surprised to see us!) and booked a Hilton for the following night. Needless to say, our experience there lived up to our expectations.

After relaying the story to many of our friends and family, everyone seemed surprised. Wyndham has a good reputation, but this hotel obviously doesn't live up to it. Since we couldn't stay at the hotel, we are asking for a full refund. We trust that you will agree that this is a fair resolution to our unfortunate experience.

Thank you.
Moshe Wasser

20

Matt, sales manager at Harbor lights in San Diego was extremely rude to us today. We are 13+ year happy 1.8 million point Wyndham time share owners. We love the destinations and use all of our points every year. Quite often we do not attend sales presentations because we’re happy where we are and the program is working well for us. We tell anyone asking that Wyndham has the best locations and programs ever.
We went to Harbor Lights sales presentation after being assured by front desk that we would enjoy “owners update” - we did, great group presentations. At conclusion we met with a young lady and told her how much we enjoyed the program and that we were well satisfied with our current status. She asked if we would consider buying more and we told her no. She thanked us and left. In storms Matt! He told us that we were abusing the system by coming and not buying. He stated that he couldn’t waste the time of a representative with a couple just working the system. This sounds harsh - it was. During our 13+ years with Wyndham we’ve met dozens of closers. (and obviously we’ve purchased several times to amass 1.8 million points.). We realize that they are there to try to get a deal . BUT NOTHING LIKE THIS. HE TOLD US (sarcastically) IN THE FUTURE IF WE WANTED INFORMATION TO CONTACT HIM PERSONALLY AND HE WOULD GIVE US A SHORT BRIEFING.We have never been treated so shabbily in our lives. We are not angry, griping customers. We’re happy, usually positive folks. Please talk to, counsel. Demote, reassign or dismiss Matt before he continues to do irreparable harm to a great company. I doubt the recipient of this email has the power to do much about Matt but I feel better having tried to alert someone of the internal corporate peril.
C.G.Bishop

20

This is a follow up to a complaint filed over the phone several months ago. I can see why your complaint dept. receives only one star. I never heard a word back. My wife and I had a family emergency in Ogden Ut. March 29th and 30th of this year so we spent the night at your Days Inn in Ogden hotel # 05899
It was horrible. It was undergoing remodeling and should have been closed down for it. Construction materials, equipment. and trash everywhere. We had to go around to the back of the building to get in and maneuver around junk blocking the door. The pool was torn up and closed, it was just a big mess everywhere. The room stank, the carpet and paint were deplorable.
If any of this matters to you, we have made a conscious effort to avoid Wyndam hotels since that stay.
If you want to make up for this, our verification # was 82707EC021872
Account # 698-347511
I know this is kind of petty after all this time but it does bug me that after my first complaint, nobody even bothered to call and say "sorry"
Thanks for reading my rant,
Michael Terrell

20

have stayed in Galveston Tremont several times in past few years,this time however we stayed across the street from main hotel 1st time ever in a small apartment like suite. We at first were offered the upgrade but later found it cost more money. It wasn't that much more,the room was nice clean but smelled of old rotten food, discovered trash under sink of old sea food and pizza was horrible,they took trash out after we called,and left dishes unwashed in dishwasher,and old food in refrigerator,which we threw away.. First and second night there the top floor (3rd) peoples kid ran around all night dropped things hard on floor and in short sleeping was horrible and they blasted their tv till 2.am.which was a nightmare for us.Lastly at 3-4 a.m. lights came on in back bedroom by themselves when they upstairs dropped or ran hard across the floors on each night and in living area which was to say weird but happened,and in alley trash men came at 4:30-5:00 a.m.!!! nice rude awakening after no sleep!!!.We would like to stay again but would like to maybe be on a top floor,and away from the alley,and maybe you all have a room deal or comp a night stay for our prior stay.It is what it is,cant lie on what happened,some people just don't care of their experience,but been going there since youngest was 4 she is now 14! We like the strand the old hotel and history,just 1st time had a bad stay beyond what were used to...My name is Mike Busch 817-771-4824 mbusch448@gmail.com we stayed August 11th to 13th

20

Within a few hours of checking into
Super 8, Fort Mitchell, Ky. Wed. Aug.
28, 2019, we received a knock on our
Room door. Upon opening the door,
Stood a man carrying a cannister in
One hand and a spray wand in the
Other. "I need to spray", he said, entering
The room as he spoke and preceeded
To start spraying, who knows what, around the perimeter of the room and
Our shoes, luggage, and coolers containing food and drink. We immediately checked out. They stil tried
To charge us for the night! We quickly
Called and got a new room at the Super
8 in Harrison, Oh. We were thoroughly
Disgusted and make sure everyone
Knows this. Appalling, to say the least.

20

If I could rate this zero or negative stars I would.
I stayed at this dump last night and wanted to share my experience with you. It was the dirtiest nastiest hotel I have ever stayed at in my life.
When I checked out this morning I told the general manager who was checking me out that it was the dirtiest , nastiest hotel I had ever stayed at in my life, his response, “good then don’t come back”.
I was stunned at his response and am pretty sure that Wyndham would not appreciate a GM saying that to a customer.
I will never stay at another LaQunita/Wyndham as long as I live, thanks to this slim ball.
I cannot believe you have hotels like this with your franchise name on them, and have scum like this GM representing them?
Sincerely, a very dissatisfied customer.

20

I called the LaQuinta by Wyndham, Richmond-Midlothian, 1301 Huguenot Rd., Midlothian, VA on August 15th, to make a reservation, requesting one of the rooms reserved for the Rosa Johnson 25th Anniversary celebration. However, when quoted a room rate of $121.00 by the Reservationist, I explained that according to the invitation the rate should have been $77.00. After being placed on a brief hold, the information I was referring to was found and a room was reserved with my credit card information. I was also told that a confirmation of the cancellation and my reservation would be emailed.

On August 24th, the day of the celebration, I traveled 80 miles from Hampton, VA to Richmond, VA, arriving at 4:00 p.m. to check into a room. After waiting in a line for 25 minutes, I was told by the Guest Service Representative that a room had not been reserved in my name. It was then that I checked my email and found that the cancellation of the $121.00 room rate had been sent, however a confirmation of the reservation that I made on the same day, August 15th had never been sent. The Representative, a young lady, behind the desk would not rent a room to me and asked that I step back because she had other guest in line that needed to check in. I explained that I now only had an hour to get dressed for a formal affair and I needed a room. However, because she could not find my reservation, she chose to ignored me and began to help another guest.

To avoid be late for the event, I felt I had no choice but to dressed in the public bathroom off the lobby. When the celebration was over, I called the hotel several times to see if I could get a room, however the phone just rang, cycling through some options but a live person never answered the phone. Therefore, I called The Hyatt Place Richmond/Chester hotel to reserve a room at a cost of $123.00 plus taxes.

On Monday, August 26th, at 11:06 a.m. and again at 7:49 p.m., I called the LaQuinta to speak with, Greg Havenor, the General Manager. I was transferred to his voice mail and I left a message and my phone number asking him to call me regarding my experience at his hotel. After not hearing from him, I called again on Tuesday, August 27th at 4:09 p.m. and was told that he was not present and again I left a voice message. He never returned my calls.

I am voicing this complaint in hopes that no one else will suffer such extremely poor customer service at the hands of the Reservationist, Guest Service Representative, and the General Manager. They all need to learn what entails good customer service. No other guest should have to be inconvenienced in this way or treated with such lack of interest or compassion. Because I was inconvenienced through no fault of my own, I am asking to be reimbursed for the additional cost I paid at the Hyatt Place Hotel because I was not allowed to stay at the LaQuinta. If you have questions and need additional information such as the copy of the receipt from the Hyatt Place, please feel free to call on me anytime. Thanks in advance for your consideration.

Sincerely,

Shelia E. Bragg
757-827-6939 (HM)
757-303-7982 (CELL)

20

On August 7, 2019 I called and made a reservation at your Milford, MA LaQuinta Hotel. My confirmation number is 88959EC006204 and the account/invoice number is 426-824462. We were given room number 403.

I was traveling with my 82 year old mother and would only be staying for 2 nights. I was told while making the reservation that there would be a mini-fridge in the room and that there was a pool at the hotel. Imagine my surprise when I got there and there wasn't either. I went to the front desk to inquire about the mini-fridge and was told that I would have had to reserve a room with one. I completely thought that I had, since I was told that there would be one in the room . There was no offer to change our room or to bring a fridge to our room.

When we first checked into the room, it was very hot and stuffy. I tried to adjust the air conditioner and discovered that I could not adjust it at all. There was also no shampoo in the room. The shower head is literally pulling out of the wall, and there is a large rust stain on the bottom of the tub. The toilet seat is a complete hazard as it is about to fall off. The hair dryer didn't work, either. After being gone for the day on Sunday, 8/25 we returned to the room and discovered that housecleaning had replaced the towels and emptied the garbage but didn't even bother to make the beds! We were hot, tired and thirsty so we tried to buy some soda from the vending machine but couldn't, because it was completely sold out, and the candy/chip vending machine wouldn't accept any money. At this point we were totally frustrated and just went across the street to the local Stop and Shop to by drinks.

We are very upset that this hotel seems to care nothing about its guests' comfort.

20

Musty room (115) perhaps water damaged in the past. Room 111 next door had same smell. non-adjustable shower-head.

No room service (clean towels, emptied trash cans, bed not made). The evening Front desk clerk unable to provide a clean set of towels.

Alarm was sounding and front desk clerk unable to disarm.

Plastic cover for eggs/sausage was broken. no handle.

SENT EMAIL TO HOTEL MGR.

20

Booking website does not allow travel agents the ability to type in the ARC number.
The area is grayed out.

No sense in booking if you cannot get a commission.

20

Date of Stay : 8/22/2019 - 8/25/19
Hotel Name : Days Inn
Hotel Location or Address : Bloomington Rd. Champaign IL (Hotel ID: 06796)
Confirmation Number: 82900EC015316

My Feedback :
I reserved Non-Smoking room in April of 2019 for a stay at this location in August of 2019. When we arrived on 8/22/19, we were given a room that had been smoked in for YEARS. Holes burned in chair, several old tar/nicotine stains on bathtub near commode, room smelled horrible! Smell gave me a headache. Was told by hotel staff that this was indeed a Non-Smoking room. That was a total BS lie! They would not swap room for me. The Non-Smoking rooms had No Smoking placards on all the doors, identifying them as Non-Smoking rooms, this room did not. Baby roaches were running around in the room. The carpet was dirty and full of cigarette smoke smell.

The reservation stated a total cost for three nights (with taxes & fees included) of $305.07. We were charged $310.08 with no explanation why we were charged more than previously stated. The room had a safe in it which we did not use, or even ask for a combination to open. I think I may have been charged for the use of the safe even though we did not ask for it or use it. It was not stated on the invoice. At any rate, attendant could not tell me why charges were $5.01 more than stated. We did not use any extra services during our stay.

My recommendation:
Take this hotel off of your Wyndham website. It is not fitting for association with the Wyndham Corporation. If this is typical of your Days Inn management, count me, my family, and my friends out as a future customers.

Kelly Harmon

20

Room was dirty upon arrival, unsure if it was cleaned at all. Still had dirty towels in the bathroom. Upon complaining front desk acted as if I was being too picky, as they didn't have time for complaints. Clerk at front desk insisted I had not paid for room ahead of time, and attempted to recharge my credit card, even after showing him receipt I had printed out. This was at The Pottsville/Frackville Ramada in Pottsville on August 22,2019. Unfortunately, I will not make another reservation at any Wyndham Hotel in the future.

20

To be specific, I am staying at Days Inn as of Aug. 25th thru 28th. 2019. I am in room 216. I am right under the (absurd idea) of the designated smoking area. I want to keep my window open at all times, but since people are constantly smoking right below me, I have to close my window. I have asthma and smoke is no friend of people with this condition.
If people are allowed to smoke around the area, then make is where people are not affected by it. Last time I was here I night, no hot water, no compensation for that.
I called the front desk, understanding but really they can do nothing about it, so it is up to the corporate office to do something!
Regards,

Nancy Gray

40

I booked a room at the Super 8 by Wyndham Pierre SD for August 24, 2019, through the Expedia web site. My wife paid for the room charge at the time I made the reservation with her debit card. I got to the motel to check in and was asked for a debit card. I informed the clerk that I had already paid for the room and showed my itinerary and receipt. She advised me she still needed the card in case there were any "damages" to the room when I left. I was offended but gave her my debit card anyway. My debit card is different than the one my wife used to pay for the room. I stayed one night at the motel. When I got home and checked my account I was surprised to see a charge that day for the motel again. I immediately called the motel and was advised they made a mistake and would get it corrected. A few hours later I got a notification of a large charge to my checking account with my debit card. I checked with my bank and the motel had again charged me for the room and also attached another $291 charge on my debit card. I now had a total of $388.06 charged to my account. I was a little upset to say the least. I called my bank thinking my card was compromised by the motel employee and had a hold placed on the card. I then call the motel in Pierre where I stayed and was advised they would get it taken care of. I waited a couple hours and nothing was done. I called my bank again and they said the motel needed to call them with an authorization number to get the charges reversed. In the meantime, my account was now overdrawn and I could not even get gas for my car. I again called the motel and gave them the info to call my bank with an authorization number. Jordan from the motel assured me it would be taken care of right away. I checked again in a little while and only 2 of the charged were reversed. There was still the 2nd charge for the room. I again had to call the motel and get them to call my bank again with another authorization number. Finally at 3 minutes before my bank closes the charges were reversed. I don't know yet if there will be any overdraft charges showing up. Needless to say this was a big mess. I took a total of 3 hours out of my busy day of work to get this taken care of. I believe between the bank and the motel I made about 10 phone calls before they got it figured out and taken care of. I don't understand how this can happen and really there is no excuse for this to happen. I almost left the motel and asked for my money back to begin with. It took a good 15 minutes to even get someone to come to the office to get me checked in. The customer relations at this motel is horrible. The motel itself was nice and I did not have any issues with the room or amenities. In fact, I appreciated the fact that the room was so clean and the linen was all very fresh. I am very disappointed, however, if the mess with my debit card. I don't think I will be staying at the Super 8 in Pierre again. My actual charge room for everything I went through should have actually be refunded also as a courtesy. I hope there is some employee reprimands and retraining happening at the Pierre Super 8 motel. I can be reached at 605-484-5817 should you have any questions or wish to discuss this matter further. Thank you.
Patrick Kinsella

20

I purchased one night "get away" through Groupon in May and arranged for a King Room with Whirlpool at the Niagara River Location for August 25. On August 21st I phoned the property to confirm the reservation.

I spoke with the Front Desk Clerk who guaranteed me that there was no such reservation and they were completely booked for that date. I immediately contacted Groupon who said there was a reservation but it was under my email address. I called back and spoke to a person who identified himself as the manager. The upshot of a rude encounter was that there was NO RECORD OF A RESERVATION and I was out of luck.

I contacted Groupon and was told they would get back to me. They were not able to confirm the reservation at the 72 hour prior mark so we cancelled our plans.

On Friday night at 8pm we finally heard that there was in fact a room available. But by that time we could not rebook everything.

I repeatedly mentioned that we have a special needs child an doing things at the last minute is impossible.

I just heard from Groupon that YOUR PEOPLE have arbitrarily decided that since I didnt cancel 72 hours prior to the check in I was going to have to forfeit my payment.

Do I need to point out that it was YOUR staff that said there was no reservation. How was I to cancel a reservation that didnt exist?

I believe you have stolen my money through an act of fraud. And I think this is a disgusting way of doing business.

Please review your records and let me know when we can rebook the room that we have already paid for.

Sincerely
Kathleen Cairnie-Sorensen
Joykath1230@gmail.com

20

We stayed at the La Quinta inn Wyndham 1975 S. Colorado Denver cherry creek is what they advertise and that is false it was not in the Cherry Creek area... ( When not familiar with area you rely on info from pictures) My room was terrible, bathroom tub was dirty, floor was dirty , dead bag on the floor in bathroom, hot and cold water faucet was in reverse, linens on bed stained ,rug didn’t look vacuumed ,found several articles of no value on the floor.. was there for a wedding ...welcome package was left at the desk and for me to receive it I had to go ask for it I had booked two rooms To be close together which they did accommodate us on that and they did print my boarding passes so I do give them a thumbs up on that one but there was no refrigerator and a microwave I would never ever recommend this motel..
I stayed 08-23-2019 and 08-24-2019 rm 261

20

My name is Kawanee Johnson, I stayed in room 305 At Wingate @ Wyndam in Destin, FL from August 16 through August 18, 2019. I have been accused of damages which I have been asking for more detailed pictures of the damages since August 19th. I do not understand the delay in this request. There was certainly no delay in placing an extra charge on my credit card. In fact, there was not even so much as a courtesy call before placing that charge on my card. Could you please forward me your policy that shows you can automatically charge a credit card for additional charges without even a courtesy call.
I am absolutely disappointed and appalled that your hotel would assume that damages were done by your guests rather than considering possibilities. I'm sure that we created no damages. So perhaps someone who entered the room once we left created damages. Or, perhaps they were damages that were concealed by previous guests and not found until we left. We did not create any damages, I think it is a shame that we are being blamed for this without consideration of other possibilities.

Our room serviced on the 17th, which means they are saying damages occurred after that service was completed. Unfortunately, we didn’t think we needed to take pictures of the room before we left. I was told that an inspector came out and inspected the room and claimed that the counter was burned and heavily damaged, can you please provide copy of that report?

We look forward to hearing from you and reviewing the information we requested.
Thank you for your time.

20

We had just had a house fire and lost everything ,my son and his family lived with us ,so we put him at the Baymont inn Sullivan mo.While staying there someone stole over $600 worth of new clothes,then they went in again and stole a Kindle tablet and $1.25 in change.We ask the management to look at videos to see if they could see anyone carrying stuff out of the room.they informed me they didn't have time.But they complained they took 3 bags of trash out.i moved them to a different motel because of the steeling.we did file a police report,but if it got carried out by house keeping in trash bags,how can we prove anything.

20

We attempted to stay at the Days Inn at the Jacksonville, Florida airport. We were told when we called from the airport that there was a room. When we arrived, we were told the reservation phone number had been saying that for 3 days but that there weren't any rooms. Oh, did I mention this was at midnight. It was too late to call anyone else and run around trying to find a room. We ended up driving home 3 hours a away.

Why would a large corporation like Wyndam Resorts not be able to fix a phone service for 3 - 4 days? Very disappointing. Will never call a Days Inn or Wyndam property again. Why should I bother?

Sincerely, Jeanne Leonard

20

I stayed at the Wyndham Garden Shreveport 18-22 August . I accidentally forgot a photo album on the desk. When I called the front desk on 3 different occasions, I was told it wasn’t found. This was my mom’s last photo album and the pictures are irreplaceable! There should be a policy in place for lost and found items! This is unacceptable! I will never stay at this hotel again.

20

The whole experience was a nightmare from the smell of the hallway the condition of the room the parking the lack of service I would like to discuss this further with someone in detail. 100 characters is not enough space

20

Front desk and restaurant staff were helpful. Hotel is a little shabby with mold in shower. But my biggest complaint, we forgot a photo album and housekeeping threw it away.

20

Well let me start by saying i am absolutely disappointed in the quality of a hotel accompanied with the Wyndham name. My husband,myself and. My mother traveled to Hannibal mo for a one night stay at the days inn to a festival. I read the online reviews for the hotel prior and it was rated 3.5. So not perfect but i did not expect disgusting! Ive never been so embarrassed to take my family somewhere! We reseved two separate room each as bad as the other. Poor service awful rooms! The furniture was stained, the manager was smoking cannabis outside the hotel when we arrived and was rude. The manage refused to give me her name or twll me who the general manager was. Our rooms were not ready at check in and they said i would have to go speak with the cleaning staff to see when it would be ready! The cleaning staff were eating McDonald's and smoking while cleaning rooms, cussing at eachother! I found a bug crawling on the towel in the bathroom. The sheets had stains. There were ripped lampshades and non working lights, missing smoke detectors, and a soda machine that had been broken into. The carepts were so stained they left socks black. Ine of the room was missing a chair the other had a chair so stained i was afraid to touch it! There were old matresses and broken furniture at the end of the building. I photographed everything. I truely feel so disappointed in a hotel associated with the Wyndham name! I will be sharing my experience so hopefully another family will not endure this experience . I will be staying with a different chain from now on! Shame on you for letting this place get so bad! If you would like to see the photos please email me.

20

I reserved a room at a wyndom property inadvertently. Then cancelled because I had mistaken the date on the reservation. They canceled. I then ended up mistaking the motel for a separate wyndom property because I did not get a confirmation I was charged for one night at two separate properties on the same night in the same town. We only stayed in one. I will file a dispute with my bank card for the unused hotel.

20

Needing a hotel for one night with late arrival and wanting the accommodations to be close to the event, my daughter-in-law found the Wyndham North Hollywood, Super 8 motel. Relying on the reputation of the name Wyndham she booked it for me. Following the event I checked in around
10 pm, and was extremely disappointed. The check-in clerk was very curt, and insisted on getting another credit card and ID, though the room hadbeen paid for. "to make sure the charge had gone through" - ! He gave me a key card, and instructions that if I had problems opening the door,to call him so he could open the door for me! I managed with the help from the occupant of the room next to mine, who happened to arrive from the pool. I enter the room - the most depressing hotel room I have ever seen. Turns out to be a room for handicapped - huge, - dark beige paint on walls, , no pictures on the walls, no lamps next to bed, a desk avoid of anything - no paper/pen/information, no chairs except for the office chair in front on the desk. - Bathroom was enormous (to facilitate wheelchair, I assume). It was late, and I did not have the energy to walk all the way to the clerk to request another room so I stayed. Checking out around 9:30 am I went to get a cup of coffee in the lobby! Could not believe my eyes, - dark and dingy, the couch was repaired with duct tape - only cereal and some old oranges were offered (plus the coffee) ! and this motel uses the Wyndham name!! And for this They had the audacity to charge $145.99 plus tax $20.44 = total $166.43.
I would strongly recommend an inspection of this property - sorely needs some TLC - and courtesies.
FYI - I am a senior lady - well travelled, and have stayed at the Wyndham resorts - therefore my disappointment. Perhaps this property is
a franchise? in that case they are not representing the Wyndham name in the proper way.
Respectfully
Erna Lockhart
619-429-4060

20

Upon entering the Buena Vista hotel in Orlando, FL we were greeted by a Wyndam Resort employee that was stationed at the first desk with the Expedia Expert sign displayed. He told us before we booked our room at the hotel that if we booked the hotel he would gice us discounted tickets to Disney World. We accepted the offer because our goal to stay on budget was met with the offer. We did everything asked including providing our Id's to him. He then gave us a proce on 4. Day hopper plus fastpass for 2 people for 652 amd said that was half of what Disney charged at the gate. We had our money out ready to pay and he said the system would not let him enter our info and he was calling his manager. We were told 3 times that we would have our tickets no later than 8am today. When we went to the desk this morming we were greeted by 2 other employees who were completely lost and pretty much blew us off statimg they didnt know what we were talking about. Even went to the extent to ask the customer behind me if he could help them. How dare him! I am a guest at this hotel. He also overlooked my concerns and passed them off. I will not let this be until it is justified. I have lost an entire day and also being forced to settle for what I can get when I could have stayed within Disney and had my tickets purchased yesterday. I have also complained to Buena Vista Suites, Good Neigbor hotel contacts, and am going to complain to Disney ticket center amd Disney World customer service, alomg with the better business bureau. This is horrible business done as an affiliated parter of Disney ticket sales, it is scandolous, and overall lacks the class of the resort status you carry to employee people who completely scam customers of another hotel partner and then to have employees to follow up with totally disregard you as a customer. I will pay full price for my tickets but I will not stop until my voice is heard. It is amazing how far an apology and just the attention to my concerns would have gone before I reached this point. I do not know what you can do address this issue but your name is affiliated, and these are employees of the company in which your name is postered all over and I intend to address this until someone takes responsibility. Thank you in advance.

Charles Morrow
(601)201-4880

20

Very disappointed in my current stay. Before making the reservation I called to make sure there was a restaurant on site which I was told yes. Also if there is washers and dryers and I was told yes. I checked it in on the 20th until the 24th of August so I am still here. They put us in a room where the air was not working. I called the front desk and the lady said you just got there you ha e to wait for it to cool off. It was 83 degrees. I waited one hour and called back down and she said you have to wait and maintenance has to come up. They checked it out and said you u need to go to another room. I called the front desk again and told her what they said. Her reply well when maintenance comes and tells me I will move you to another room. Another hour goes by. Finally I call again and maintenance shows up and gave us a key card to another room. No refrigerator and no ice bucket and no microwave. I called and told them I needed a refrigerator for my medicine. Now we go to the next day the 21st. We get up go down for breakfast restaurant is closed for remodeling which that is not what we were told. No fridge no ice bucket no microwave. I went down and she wrote a work order and she said it will be in my room when. I get back later that day. 4 pm on the 21st still nothing. I call and finally they bring a small fridge that the freezer part is all frozen. It needed defrosted and no ice bucket. They said you never asked for one. Finally they bring an ice bucket that was dirty so I had to clean it. Now for the best part. I do not l ow of the link will work but this is what we listened to most of the night from the air conditioner in the new room we have. Called front desk again and said I was a problem and needed to deal with it. I can not get a refund and my check out is not till the 24th. What am I suppose to do. Let’s see what the next days bring. Asked to speak to a manager and still nothing. Copy the link and hopefully you will hear what we had to listen to most of the time. Oh yeah wanted to wash clothes the only washer and dryers are on the third floor where we were put. Guess what out of order. Need to employees in all areas and new manager. Needs updated badly. There is so much more but I was thinking Ltd there s no one to contact but the manager and she would not contact me. I have a video recording but I can not upload it.

20

Aug 19 we stayed in room 217 at the Baymont Inn & Suites by Wyndham, 1133 Belmont Ave. Lincoln, NE. The bathroom fan did not work, the telephone did not work (no dial tone), there was no room darkening shade so all night the room was light from the outside lights. Also the second floor ice machine did not work and the spa was closed. Not good for your reputation.

20

We have 2 female lacrosse teams(Team NS Bantam and Midget girls) staying at the Ramada in Coquitlam British Columbia Canada.

At first site I was surprised that the Ramada and Wynhdam names are associated with this overpriced ‘hotel’.

There have been numerous issues with many rooms our teams are paying for.

Personally with our room we experienced the following...so far...
-on the first night of arrival after travelling across the country to get here we open our room to find on the bathroom floor pubic and head hairs from the previous guests.
-dirt, stains and hairs on the white sheets on both beds
-a ball of hair on the floor under the table by the window, like someone pulled it from their brush and tossed it on the floor
-our key cards to the rooms had to be reprogrammed multiple times
-the top of the mini fridge has a layer of filth on it
-remnants of something not cleaned off the sink counter

I had to go to the office after 10:00pm to get new sheet sets when we were trying to go to bed. And then back to the office again for new pillow covers when we found one of them stained.

These issues were brought up with service clerk on the front desk and he said a report on the room would be started.

There are families here with us that have small children and enjoy the hotel pool experience. The pool is advertised as open from 10:00am-10:00pm. There is no mention on the hotel website or has there been anything said during any

DAY 2...

More multiple trips to the front desk to have the key cards reprogrammed throughout the day.

The hairs on the floor were also brought up with the day shift the next morning and they said they would talk to the cleaners to make sure it was dealt with.

I also told one of the cleaners on our wing about it when I saw them.

When we got back to the room around supper time, after our room had been ‘cleaned’, I checked to make sure everything was dealt with.
Unfortunately the ball of hair under the table was not touched, still sitting in the same spot.

Also found more stains on the new bedding and had to ask to have them changed again.

There were a few parents that met with the manager and he was not receptive to any complaints about the cost or condition of the rooms. He basically said there will be no changing the price we have to pay even with all the issues.

A parent has also called and launched an official complaint, ref #4297289.

I’ve waited to send this email hoping we would enjoy the rest of our stay but the first couple of days have just made the stay here unenjoyable for many of us.

Unfortunately I can only attach 5 pictures to this complaint to show some of the other reasons this ‘hotel’ is overpriced.

Something a worker at the front desk told my wife when she was getting key cards reprogrammed again was that the rooms cost more money this week because of the lacrosse tournament we came here for.

From a ‘Very dissatisfied guest’
Please contact me at...
bswina@gmail.com
902-877-3978

20

We stayed in the Howard Johnson’s locates in Newburgh NY for a 4 night stay . We arrived late and unloaded the car and went into a room that had big holes in the bathroom wall Had 1/4 of a roll of toilet paper on the roll and no backups Both boxes of tissues were sitting there empty. I proceed to brush my teeth and now I find the sink is clogged . Being late went to bed and figured I would wait till morning to complain to front desk . So morning arrives I go to make myself a cup of coffee in the room and I find a used coffee pod still in the machine . How the heck can you operate a hotel this way We complained to front desk nicely ,wasn’t her fault She was going to inform manager As Wyndham timeshare owners we try to stay at Wyndham hotels when we need to do somewhere and no resort is in the area You should be ASHAMED of being affiliated with these hotels !!!

20

booked a hotel in July in Maine. Cancelled the reservation days before the arrival date. Recieved email confirmation. I was still charged for the room. I have faxed the credit card statement twice, the say they are not getting. I would like a refund and stop getting the runaround

20

We stayed at a La Quinta by Wyndham hotel in Silverthorne, Colorado and it was terrible. Spent almost $400 for two nights. We checked in on Aug 9. Went into our first room (which was very dirty)The baseboards were falling off. There was water damage in the bathroom. The AC and phone didn't work. Went to the front desk to tell them these things didn't work. I was told oh this room was supposed to be closed for maintenance.So they gave me and my family (husband and 2 kids) another room. We went to dinner and came back washed our hands and the sink wouldn't drain. Called the front desk about it and got our 3rd room. Opened the curtains to find black mold around the window. The day we were to check out (Sunday Aug 11th, check out time not till 11am) house keeping tried to walk in on us at 930am. There was no knock, no announcement. Luckily I had the door chain locked. As we were. checking out I asked the girl at the front ,Kayla, if there was a manager I could speak with. She said the manager doesn't work on Sundays. I thought it was weird that there was no management on the property. I proceeded to tell her about our stay and she said she would give the information to the manager the next day. She was going to keep the booking open until the manager had a chance to review everything. My credit card was charged before I was able to speak to any manager. On Tuesday Aug 13th I still had not heard back from anyone so I called the hotel. I spoke with Colton and he told me Mary the manager wouldn't be in until later that afternoon and there was no one to speak to. I said ok here is the situation please have her call me. I never received a phone call. I then tried to call on Wednesday and the phones were not working. I called Thursday and the phones were not working. I finally found an email address and figured I would try to send an email. I got a response from Mary the General Manager who apparently is on bed rest while pregnant. I emailed her my situation on Friday and then didnt hear anything from her. I sent a follow up email on Aug 21st asking if there was someone else I should be speaking to while she was on bed rest. I was told she was the only one who could help me. She looked up my reservation and emailed me a new invoice giving me a $75 credit. I emailed her back and asked if it was accurate that I was getting a $75 credit. She said yes I emailed it over. I said ok I would like to request a full nights refund. I said I had to have 3 different rooms and the last room had black mold in it. House keeping tried to walk in on us. I think a full night refund seems fair. Her response to me was I apologize for the inconvenience but unfortunately no additional refund will be given on this account. This whole experience was terrible. The customer service at the hotel was ok. I find it ridiculous and unacceptable that there is only one manager at this property and she is not even there. No wonder this property is in shambles. I don't know if this will fall on deaf ears or not but I wanted to get this over to corporate in hopes that someone cares about customer service and how people are being treated and how this property needs major help. I have attached images of the black mold around the window. Thanks for your time.

20

Can't click on less than one star. Stayed at Days Inn Panama City Beach - Only thing nice was the pool area and it could stand some cleaning up. The rooms were described as renovated however:
* all of the chairs with upholstery was molded
* lamp in room had light bulbs that didn't fit
* breakfast was the exact same every morning - when staying for a week a little variety would have been nice.
* curtains did not cover the window completely - not wide enough to cover the window
* balcony - could not enjoy sitting on it because the air conditioning unit blew hot air directly on the seating area
* Grounds in general were dirty and smelly
* Elevator inspection certificates were expired
* Seemed as if elevators were never cleaned
* The housekeeping & maintenance staff were very nice however, Front Desk Clerks left a lot to be desired
This facility is definitely not worthy of carrying the name of Wyndham!

So sorry we failed to take photos of the above mentioned issues. Trust me, we will never stay there again. Way over-priced for that facility - much better options on the beach.

40

Ramada operated under the Wyndham Hotel Group (UK)

To Whom it may concern,
My family ( the Ciquera’s) stayed at The Ramada Jerusalem On June 5,6,7, and 8.Although the accommodates were nice we had a incident that was very disturbing to us. I went down in the morning to use the gym and my wife was just about to take a shower.
Just as she was about to enter the bathroom two young men barged into the room without knocking and said they were there to clean up the room, my wife had no clothes on and was shocked that they just barged in the room without knocking.
My wife then went to the front deck to complain and brought me with her. We spoke to Michal Issan the reception manager and then David Tucker the general Manager. They both apologized for what happened and took off any incidentals that were on the bill. They also told us they fired the one man that barged into the room. When I asked if this was the standard procedure for entering the room they said no since there were many people staying at the hotel (Israel birth right people) they needed to turn the rooms fast. David said that if you were part of that group they do not always identify themselves before they enter a room? I found that strange.
I have stayed in hundreds of hotels rooms in my life and I cannot remember anyone ever entering a room without knocking. I believe this should be addressed with your hotel staff. Commonsense would say to knock no matter how busy you were….How long does it take?
Thank you for addressing this situation hopefully no one else will have to experience this embarrassing moment again !
Your Truly,

Joseph Ciquera
208 Fringe Tree Dr.
West Chester ,Pa. 19380
610-724-5067
jaciquera@fedex.com

20

I stayed at the Days Inn at 1150 Banksville Rd. Pittsburgh, PA 15216. The place was filthy and gross. I could not sleep in bed or use the facility. I stayed in room 108 for $175.00. Wow, this place needs cleaned thoroughly before someone catches something. There was blood splatters on the wall by the frig., shit splatters on the ceiling above the bed and crud all through the bathroom corners and tiles. I took several photos. I will attach. My friend got us the rooms and his room was no better. I will never stay there or a Days Inn again and I travel a lot. The place needs remodeled or closed down. Mt friend payed for the rooms for he is a member and also travels much. He needs his money back in full and I want compensated for having to spend a night there. I will never get that night back for I could not sleep in that environment. The place also smelled like a cigarette butt. Please inspect this building and do something about it. I have already called Wyndham and was told to put all on this sight. I have more photos but it would only let me upload 5. You can contact me at 3309883870.

20

Good morning,
Visiting my kids in NC all the way from MT before I leave overseas for a year and the hotel we are in is literally disgusting. We have dirty carpet that looks like it hasn't been cleaned or vacuumed in a year. We have no tables or chairs in the room, broken light, room that smells like cigarettes, dirty bathroom, and the breakfast was a complete joke. Everything is out or missing/broken for breakfast. I have a few more days here and I'm dreading it now. Very bad experience here. PLEASE STAY CLEAR OF THE I-95 CROSS CREEK BAYMONT INN and SUITES in Fayetteville, NC.

20

We booked a room at your motel 8 in Milford Ct. We had move in day for our Daughter at U of Nee Heaven. Was just for one night. Thought welll. 100 bucks for a room one night would be ok.

We were alarmed pulling in with the looks of the parking lot. Still went to the front desk. They gave us room 212. Had to go buy 2 guys sitting on crates smoking weed. The Bathroom door was kicked or punched so it was badly damaged and would not close.

We entered the room. Bugs on the floor. Took a look in the bathroom. It was ransacked! Things pulled off the wall toilet paper just put up on a window ledge. The shower was not clean. No towels.

Beds were made? Nothing else cleaned. Walls had stains all over. The curtains would not close.

Soo we exited the room. I got my wife and Daughter locked back in our car. As I took them to the car we saw needles in on the stairs.

I went back to the front desk. The lady at the desk did not want to return my money and looked shocked at my request. I told her I would call the police and I called our credit card company to cancel the transaction.

She played around on the computer then said she took care of it? She could not and did not give me any receipt? I told if I needed to make a seen I would. But it would be better to just give my my money back on the card.

I did not make any seen as 2 people entered the lobby.

We told our story to the Holiday in express Milford and they gave us a great deal on a very nice and clean room.

I am telling you this as you need to investigate this hotel.

I have been in what is called low budget hotels in the past and have not seen anything like this! Disgusting to have your name behind a hotel or even have a franchise represent your total name!!!!

We will never stay at any Wyndham hotel again!

I hate to write any negative reviews but this was bad.

20

The aircon was so noisy we had to
keep turning it off and on all night. So it got hot in there. We were watching the storm and the rain started pouring in from the top of the window. No back on the remote over the batteries. Cigarette butts between the bed and night stand. Coffee pot cord to sort to plug in. Nails all over the floor. No pain bag for ice bucket. We paid 140.00 bucks for this awful room. We expected alittle more from this room. This was our first trip to Colorado and this room really sucked. I was told by the front desk the next morning that the manager would call me about refunds or discount. Silence is all I get. I work for wyndhams hotels and this room isn't up to their standards. We stayed on Aug 9 and check out the 10.

20

The room was covered in human fluids everywhere for the ceiling to the floor. The bathroom light didn’t work and they had no maintenance person available to change the light in the bathroom. Every wall was stained and dirty. When I was calling the front office the phone was so disgusting that I didn’t even put it up to my face! I spent 80$ on cleaning products and over and hour with my sister cleaning; Before I would bring my son and nephew into the room!!! There was absolutely no other hotels available or I would have left!
The most disgusting hotel I’ve ever stayed in my life! This place should be condemned!!! I was charged 288$$ to stay in this nightmare!

20

I had a reservation made thru Travelocity for check-in on Wed 8/21-8/23 with Americinn in Davenport, Ia. An agency was paying for for the 2 rooms for both nights and called in with their credit card info. When we went to check-in, the clerk said we could only have one room because only one room had cleared. They tried to charge my credit card even though they were instructed repeatedly via phone calls and when we attempted to check in. My wife called the hotel to verify payment had been received and there were no issues and the clerk stated everything was fine. Evidently there was a lack of communication between the first shift agent and second shift because the second agent stated I was to call the agency back because they had only given the last four numbers of her card, so the second room couldn't be rented.

The agent as well as the assistant manager stated that by going thru Travelocity we were using a third party and they do not honor third party reservations. Needless to say, we will not be staying at that motel and are second thinking about staying at other Wyndham hotels if this is an example of how your corporation handles guests. We are also rethinking our membership to Wyndham. I hope there is a way to make amends so we do not take our future business elsewhere.

20

I had made a reservation at the Hawthorne in Indianapolis IN on Founders way for August 14th to the 16th thru Booking.com with my Mastercard when I got to the hotel that evening with my daughter and my 4 month old grandson I went to the front desk to check in and my card was declined I tried all 3 of my bank cards and they were all declined I had called my bank while I was there to inquire as to why but they told me my card was working properly. Needless to say I was very embarrassed and emotional with my grandson and daughter waiting in a parking lot unable to check in I am still not understanding why this happened when the other guest were able to check in with no problems I ended up having to find last minute accommodation so that my grandson could out of the heat and my card worked perfectly fine at another hotel THIS WAS VERY UNACCEPTABLE I will never book a stay at any Wyndham hotels again

20

I checked in to the ramada inn on july 3rd 2019. Since about july 7th, i have been harrassed and made to feel uncomfortable to the point i wont even come out of my room when certain staff are working. Ive been yelled at and embareassed by an employee yelling at me in the lobby in front of others telling me that i needed to change my outfit. (Everything on me was covered). I wasnt aware there was a dress code. My credit card has been over charged by this same person on more than one occasion. On or around july 12th i went to pay my room and was rudely told i had to pay $190 or i had to leave. I packed all my things, which was a ton of stuff and checked out just to book my room online for $50. 74 and check back in 4 hours later. Thats happened twice. Another day this woman barged in my room while i had no clothes on and was yelling "pack it up! Its time to go!" She insisted all rooms were booked and there was nowhere for me to stay. Again, i packed my things up and after speaking with the manager i was able to unpack my things snd stay. Everyday she harrasses me for something. Today shes insisting i owe more money than i owe. Im getting ready to go address that now. She is a black woman and i am a white woman. I feel that thats why she picks at me. I pulled her to the side yesterday and told her i apologize for whatever i may have done. She very rudely and snippy said, "my job is to be courteous, and thats just what ill do!". As a paying customer, i have never felt more uncomfortable or been treated so poorly at any establishment in my life. A friend of mine stopped to see me 2 days ago. Hes a military police officer and has a service dog. She threatened to throw me out because of the dog. Embarrassed again, i made him leave. He did stop at the front desk and inform her of the law. Something needs to be done.

20

Reference # 4293795
Waiting to hear from representative on complaint filed last week. Before I fill out form from Days Inn I received. Was told by email I would receive a call within a week.

20

STAYED AT SUPER 8 BY WYndham in Mansfield Ohio on 16 August. Not typically a Super 8 guest but all that was available, saw that it had Wyndham name so booked. Forced to have smoking room, understand. Two cords to BOTH bed lights cut. Called desk, nothing. At 9pm the last light went out. Only bathroom light now working. Side door leading to outside was unlocked all night no operating card key scanner for this door...just open. Bedding looked very very worn and dirty.Would like a voucher for future use, and I will not ever stay at a Super 8 again. Thank you Amy Vaughn

20

I am stunned by the poor customer service that I have received from this group. I was finally successful in setting up my account after being a La Quinta rewards member. The experience was ridiculous as I was transferred and hung up on numerous times. Additionally, the obvious aloofness of the call center operators is equally concerning as it was apparent that they could care less about my issues. To top everything off, I have now come to find out that none of my points from La Quinta have transferred to this new account. Is this correct? Am I really going to be punished because you absorbed a brand that I had been loyal too? Please help me understand the rationale of this. It took considerable time to finally activate this account to finally do so and see that I am starting from zero. There are too many customer service focused brands out there for me to bang my head against the wall and tolerate this kind of treatment. Let me know so that if I need to I can deactivate my account and abandon your brands. I will also be reporting this treatment to our corporate travel department so that they may make a determination on if they want to continue to utilize your brands. I am at a complete loss from this experience.
(Continued)
Had to jump through several hoops as one department could not help another. Asked for a managers contact information and received this response
"I do apologize, I do not have the email that you are asking for. " How is that even possible? This is perhaps the worst example of customer service that I have received in awhile.

20

We stayed at your hotel in Vorhees N.J. 2 weekends in a row while traveling to Virginia. We had 2 connecting rooms. There were 7 of us in our family traveling. The first weekend everything was ok except for the bites. We think they were fleas.
The second weekend we had a DIRTY ROOM. There were pumpkin seeds and other stuff in the bed when we pulled down the sheets. The floor was dirty and there was food in the chair! GROSS! The other bed had some red stuff on the sheets.
When I called the desk, he said there were no other rooms and no one else was working. If we wanted new sheets, we had to come down and get them ourselves and change our own beds. This took 3 trips because he didn’t give us everything we needed. This is unacceptable....
I then went to the laundry to wash our beach clothes and that room smelled like VOMIT! The soap thing didn’t work either, it was empty.
As if that all wasn’t bad enough, breakfast the next day was egg white rounds, soggy tater tots and ham. Not a breakfast most people would like....
I am expecting a full refund on my stay. This is by far the worst experience I’ve ever had at a hotel and I travel a LOT!
This is my second letter, I’ve called Lena Rivera twice and left messages as well as left a message at front desk before we checked out.
Thank you
Teri-Lynn Glynn

20

We rented from the Carolinian Beach Resort in Myrtle Beach SC from 8/1-8/9/2/19. The place was loaded with cockroaches and filthy. I contacted the front desk. They came up and put some spray around the place. I called a couple times because the cockroaches were getting more and more each day. They were climbing up the walls etc. The manager told me that SC is a humid area and cockroaches are attracted to humidity and therefore they have a hard time controlling them. well that maybe true, but i travel to alot of humid places and i have NEVER HAD TO STAY WITH COCKROACHES!! the manager said they would follow up with a vacuuming after they sprayed. Well I had to call two days before they did the vacuuming. The garbage was not emptied each day like it was suppose to which of course would attract bugs. I had to call several times to get new towels. When they did come they would take the garbage and old towels and leave them in the hallway for several days. The bathroom sink water would not go down, the door to the balcony would not open and housekeeping when they did come - i believe 2ce for those 9 days - made the beds with the sandy sheet. We paid $2655 for this so called "suite". The cockroaches are what put us over the edge! the manager said maybe they would have a room to move us to the next day but never called and said they had one. We couldn't afford at that point after paying $2655 to move to another place and we were with the Youth Baseball National and this is the hotel we had to stay at. If we didnt stay at their recommended hotels, we would get a large fine. Wyndham Resorts are suppose to be a good chain and these conditions should not have been. We are trying to get half our rent refunded. They allowed $500 but that is no where enough for the conditions and what we went through living with cockroaches. I do have pictures of these cockroaches if needed.

40

booked alakai wyndham hotel in wisc. dells for 8/18/2019 thru 8/20/2019 through the wyndham rewards website to accumulate points. recieved confirmation email stating check in time at 3pm...arrived 20 min early...was rudely told i am too early, I showed email printed confirmation and was again rudely told " this is a lie"...."you may use the pool and we will call you when room is ready" ( this is from front staff employee named Juan).......vacationing with 4 young grandchildren...used pool, was NEVER called for room....at 4pm went to desk to be told :"now you can check in".......such disrespect and NO hospitality toward customer! I would have walked out if it wasnt for the fact that i take my grandkids to dells only once per year and they were looking forward to the stay! The suite was nice: clean and great cleaning staff and breakfast staff!!. The outdoor pool was icy cold and the indoor slide pool was temp. shut down to a malfunction however was fixed in a timely manner...the wifi is almost non existent which is almost unexcusable in this day and age...and although the pool was open on time, the kiddie slide area was not....i spoke with front desk...Juan was suppose to turn slides on but didnt for whatever reason and another employee came in and did it......didnt quite understand that action!!? Upon departure, I brought my complaints to the front desk but to different staff and was taken to the "owner" ( Tom? ). He apologized and offered one more night stay for free..this was not doable due to childrens school registration, etc. He then offered 25$ off my bill which is a generous thing to do, however if i was offered a free night, I think the "right" thing to do is take off one of my night stays fee! The kids loved the place and pool and would love to come again but I am reserved. I will be waiting for a response from corporate before I leave my review on alakai website and trip advisor. Im hoping things are made right so I can bring my grandkids back without having to deal with such a disgruntled employee!

20

THIS HOTEL IS DEPLORABLE AND BELOW LA QUINTA IN STANDARDS...DIRTY CARPET, DIRTY CHAIR/COUCH, DIRTY WINDOW (HORRIBLE VIEW), AIR CONDITIONER BANGED ALL NIGHT, DOG POOP SMELL IN HALLWAY AND DIRTY CARPET, MELDEW/MOLD ON HALLWAY WALLS AND ROOM OLD FURNITURE!!! UPGRADES REQUIRED ASAP AT THIS HOTEL!!! ADDITIONALLY, DESK CLERK DIDN'T INQUIRE ON HOW WAS MY STAY UPON ME CHECKING OUT. I'LL NEVER STAY AT THIS PARTICULAR HOTEL AGAIN!!! I WISHED I WOULD'VE TAKEN PICTURES OR DID A VIDEO!!!

100

We make the best of everything, it was our anniversary so we had to laugh things off.
Disappointed at check-in. It was last minute, she was very busy but confused. There was a suite available, wanted to impress my lady so really didn't care how much. But, she said she wasn't authorized to give a discount. Specifically a military veteran discount. I stay in hotels very frequently and this is my first time being denied. I have to say I will go out of my way to avoid your hotels in the future.
Next and probably the most laughable, at some wee hours in the morning, the fire alarm starts going off. Of course I ran out and check our status. We were the only room. It went off, we went back to sleep and BAM! Went off again. Continued to go off more frequently so I went down to the front desk. She blamed it on the bathtub that we hadn't used. Then she asked if I had checked the batteries! She stated the service guy was coming in soon and she would send him up. He got there after 0800, took a while trying to get the unit open (he also stated he had just started so wasn't familiar) then he finally fixed it. I am attaching a pic of the fix. (He removed the unit and didn't return!!)
Again, I really liked the hotel. Felt sorry for the elderly women I interacted with behind the desk. Not too knowledgeable. Disappointed in the fact that the check-in couldn't allow even a 10% discount. Come on...10% of $160 is $16!!! It may have brought me back!

Sincerely,
Bradley Barrington
1SG, US Army
Retired

40

I have already replied to the La Quinta Inn and Suites by Wyndham in Pawcatuck, CT., but I am not satisfied with the results. The woman to whom I responded is Dana. She replied to my initial email apologizing for any inconvenience, but, when I replied back to her requesting that I receive some compensation or voucher due to several interruptions in our night's sleep as we was awakened twice in the middle of the night by a barking dog, I did not receive a reply. I am hoping that you will honor my request; we spent $170 for the night and did not get to sleep half the night. I am disappointed that my initial request was not honored and that my second email was ignored. I look forward to hearing from you.
Thanks you for your consideration.
Josh

20

My complain is every time I call Wyndham support for my rewards they hang up on me today for an example I was hung up on four different occasions all because I want to know why my points ain't being calculated and every time I give my Rewards membership to one of your hotels they say that my name is doesn't correspond with any rewards and I want to know why and if this is the case then maybe I need to stay at different hotels and tell her all my friends and everyone I know to stay away from wyndhams

20

I left my room this morning at 6:00 am to go move my things from my home I was moving out of. My 19 year old son was here. I made sure to take the do not disturb sign off the door. My son said the maid came and he asked her to come back in 20 minutes so he could get dressed.When I got back around 2:30 there was a note that said the maid could not clean because The do not disturb sign was on the door. Obviously a lie. I called the front desk and was told they would send a maid. After 45 minutes I called again and the guy at the front desk was rude and almost hung up on me. He just said I’ll send someone. Well here it is 4:17 and We still have no clean towels or cups or coffee. I would like a credit on my bill for this. I have a lot of choices for Hotels and there are many that have maid service. I am so Disappointed in this Hotel. I’m tired from moving and I don’t feel like dealing with this. I thought being gone most of the day, the room would be cleaned by the time I got back. You need to hire better people. Rude people do nothing for your business but ruin it.

20

Toledo itself is a nice city. They have many nice attractions, good people, and many opportunities. But this hotel is an absolute disgrace to our city's motto of "You will do better in Toledo". This Days Inn on Miami street in Toledo should be shut down, torn down, and or rebuilt. The website definitely gives this hotel a good look. As a consumer, you could be easily fooled. Upon check in things seemed as normal as they could be for a $51 room in this area. We did not expect a 4 star hotel. But what we got was hotel infested with bugs. When opening the drawer to the desk, we saw three live bugs, (which later turned out to be roaches) scrambling to get away. The front desk was called, they came to the room and sprayed it with roach spray and sprinkled a white powder around the base of the room. They stated, the problem should be fixed and we should no longer have any problems. So in the morning as we opened the refrigerator to get our food we noticed roaches crawling all over the refrigerator, on our items, falling from the top of the refrigerator. It was horrible, We noticed at least one baby roach on the clean bed linen. We booked for three days, and was refunded two. They would not refund the first night although the horrific experience was shared with them. You need to send a rep to check it out. They have different rooms on different floors. Some are renovated, some are not. Don't let them fool you.

20

08/16/19 – 08/19/19 Russ / Kowalewski Party
My son and his friends rented two rooms (222 & 224) at the Days Inn Hershey PA for 3 nights @ over $200 a night, spending over $1,200 dollars to enjoy a long weekend at Hershey Park. After they checked-out and were several hours away from the hotel he realized that he accidentally forgot his pillow in the room. When he got home he called the hotel and spoke with "EMI" who asked him what color it was. He identified it as being in a blue pillow case, she acknowledged that they had the pillow and wanted a credit card to charge him to ship it back to him. At that point I got on the phone with her and explained how much they had just spent at the hotel and asked her to please make a customer accommodation. She said "NO" we don't do that, again I reiterated how much they had just spent there. She still refused. I asked to speak with a manager and she told me no one was on site, finally she said the assistant manager was on the phone. and I could hold for her, I said I would hold. After 15 minutes she came back on and asked if I still wanted to hold, I said yes, and then said you know it isn't going to make a difference the rules are the rules and then we were disconnected. I called back and again "EMI" refused to give me the name of the manager and was unable to make a decision to send me back the pillow free of charge. Then she kept claiming the phone was breaking up (same phone I was using before and did not have an issue with) she was very unhelpful and would not provide any contact info so I could get in touch with someone who could help. Then she told me she was the only one I could speak with and starting going on and on about how other customer have left items etc and I am not the only one so basically "Too Bad on me"...... I then asked for the corporate office and she again refused to provide any info. I told her to hold on to the pillow as I would find the number myself and get in touch with corporate to have the pillow sent back. I then went on line looked up the Corporate office for the Days Inn by Wyndham Hershey PA, 350 West Chocolate Avenue, Hershey, Pennsylvania 17033350. I called the Guest support # 1-800-466-1589 the call was answered by an Automated system which kept telling me someone would be with me shortly and then after being on hold for about 10 minutes the phone finally seemed to transfer over and ring, however it kept ringing and ringing over 20 times and no one picked up. I hung up and tried again, this time I let it ring over 50 times at which point it cut off and hung up on me. I then tried the number for the corporate office # 973-753-6000. Unless you know the person's extension all you can do here is go back to the Guest support which offers the option to have a call back but that doesn't work it it cuts you off so then you have to call back and stay on the line which now tells you the mail box is full and no one can help you at this time. This is completely ridiculous. My only option is to file this compliant on line and hope and pray for a reply. Sounds to me like no one wants to take care of the customer.... Again over $1,200 spent in the hotel and I can't get anyone to provide basic customer service. Meanwhile there were some minor issues with the rooms which they choose to overlook understanding that occasionally things go wrong. The refrigerator was not plugged in and they had brought food for the evening knowing they would be getting back late from the park. Unfortunately all their food and drinks were warm because of this. The shower drained very slow so they needed to clean out the tub between people and for some reason on the last night the WiFi wasn't working. I myself have stayed at Wyndham many times and usually have had a good experience. However, I am very disappointed with the customer service level being provided here. Wyndham a huge corporation that relies on accommodating customers to build their brand and there is no access to a live person who has the authority to rectify a problem... Please, please have someone get back to me or better yet call the hotel and have then send me back my son's pillow. 89 Haven Avenue Ronkonkoma NY 11779. Please Help !!!!

20

2nd writing today...no response from this venue and 3 calls to the manager of the Wyndham Miami - Karla Bello, airport hotel, also no response. I am so upset that a hotel would lock you out of your room....twice! This was implemented by front desk person Miguel Ruiz. I will not write another book, so I suggest you have someone call us, as this should not happen to frequent guests of the Wyndham family or any guest for that matter.

40

This is the review I posted on Trip Advisor for Wyndham La Cantera in San Antonio.

"I had two nights booked here a few weeks back. One night was booked by UTSA (the nearby university). The second night I paid for. Upon check-in, I was told that there were some renovations underway, so the restaurant and pool were closed, but breakfast would be in the lobby the next day. (The website said nothing about the restaurant being closed--and I was without a car.) Well, OK. At 7:30 AM the next morning I awoke to sounds of drilling on the floor and room above mine. My interview at UTSA started at 1 PM, but so much for resting that morning in my room. Breakfast was cellphone wrapped muffins and burned coffee. When I returned at 5 pm, I could not gain access to my room. Even though my card had been swiped and I had paid, the key had only been coded for one night. I had to go back to the desk and wait in line for a replacement. The replacement did not work either. Finally, the desk manager had to bring multiple keys upstairs to the room with me in tow to open the door. The whole process took about 45 minute, and the result--I was late for another standing appointment. Other than this, the bed was comfy and the bathroom roomy. But really, this is unacceptable.

Looking at the hotel website, the only indication of any disruption was the notice that "due to renovations, the pool will be closed." That was it. No other advisories. The photos on the website--of a pleasant lobby and restaurant, etc.-- well none of those were available. Deceptive advertising and poor customer service.

20

I reserved 3 rooms in your hotel in bath NY.On Aug. 10th 2019. This is the review I left on your website but I want to make sure your corporate office seen it.

Your website said you had a pool . You do not, And it's obvious by the condition of this hotel you have no intention of repairing it.(false advertising) The parking lot is full of pot holes with bums sitting outside all day! Highly understaffed! ONE person working trying hard to take care of this dirty, run down hotel by themselves on a busy sat. night! The carpets are stained and ripped up. The room's are filthy! We had 3 rooms. 1 room you couldn't even get in with key card. The reception told us we would have to come get him every time we wanted to get into the room so he could use his key! The second room had no comforters on the beds! The bathrooms were so dirty and gross we couldn't even shower! Only 1 ice machine working and it was located on the 5th floor. The 5th floor was hot and smelly with parts of the ceiling falling from a leaky roof. The only positive thing I could say is the breakfast was ok. I know it's a cheaper hotel and I am not expecting a 5 star experience but I do expect an older hotel that is cleaned and maintained. I have stayed in Day's inn hotels many times but I will never again if this hotel meets Day's Inn by Wyndham standards.

I suggest you do an inspection on this hotel. Please let me know if you find this hotel up to Day's Inn Standards.

20

Had reservations at Super 8 by Wyndham Westlake/Cleveland for Saturday August 17 to the 18. My wife has had back surgery so we requested handicapped with roll in shower. Initially we were given room 221 to which I questioned that I needed on ground level and was assured by the clerk that it was. It was NOT. Went back to the office and now I’m told they can’t find my reservation ( I was just there 5 minutes ago). Now I’m given room 107. First of all the doors to the room look like they’ve been beaten in, secondly the door was open. We went into the bathroom to find that the shower was very small, probably 4 feet by 4 feet. There was a shower chair which would not fit into the shower. There were two “small” towels, no hand towels and no face clothes. The toilet moved when you sat on it, the roll of toilet paper was on the floor. No toilet paper holder. We left. Upon returning to the office, there were people everywhere. Couldn’t get in the door. It was11:00 at night.. by this time my wife is in pain so we found another hotel. Clearly this place needs work. I would like my money refunded to my credit card. Also I am a retired firefighter and I noticed that the fire alarm panel in the office was in “trouble mode”. That is unacceptable.
Sincerely,
Charles C Coldren
45 Princeton Avenue
Uniontown, PA 15401

20

We stayed at the Wyndam in Marshfield, Wi on Aug. 2nd and 3rd.....it was the worst hotel we had stayed in....the air conditioner and the air/heat vents were full of nasty greasy debris, no one has cleaned them off in years, you could see all the build up. The bedding was clean but had all kinds of stains on them and the coverlets were disgusting with all kinds of stains. The carpet needs to be replaced full of stains and worn out. No one seem to clean up in the entry way for the day, there was food droppings everywhere....
Some one seriously needs to restructure that whole facility as the workers there don't seem to have the will to keep this environment clean and taken care of. There seems to be lack of management, otherwise the hotel would be in better shape then it is. Please have an inspector check this facility out ASAP...

Bonnie Bauer

20

I stayed at The Travelodge by Wyndham in Virginia Beach VA and it was the worst place I have EVER stayed in. I will never stay at Wyndham again. The employees were extremely rude, the only room cleaning service we received was towels each morning, the kitchenette did not have any kitchen utensils at all, parking was atrocious, we had to ask for a broom, the bathroom was so small it was almost impossible to bath the toddler with us & you had to go through the bedroom to get to the only bathroom, the exit stairs were crumbling, when we asked about these issues we were told we could go someplace else to stay. I have never been treated so horribly by any motel. We asked others staying there had the same complaints, but afraid to say anything due to watching the police escort a family off the premises after they complained about being checked into a dirty room. I saw the employees sitting outside smoking during the day instead of cleaning the rooms. Your company should be ashamed to even call this place a Wyndham motel.

20

7/10/19 - 7/13/19
Days Inn by Wyndham in Statesboro, Georgia. Mildew and smoke smell in non smoking room including the furniture. Stain in sheets, mold/mildew in bathroom shower....terrible experience but I had to stay for daughter's orientation at Georgia Southern University. I showed the desk the pictures and no offer for refund. I would like to have my money back for such a horrible experience!

20

I am extremely disappointed with Wyndham for not notifying guests in advance that the Lancaster location is undergoing a major renovation. I had no idea that was the case when I made my reservation. My wife and I arrived to find a building that looked like a war zone on the outside. Our room had no ventilation in the bathroom, the room thermostat didn't work properly, we couldn't black out the windows completely from the morning light, the walls were paper-thin, there were no ice machines, and the worst of all: blocked fire exits. How did you obtain an occupancy permit for this hotel? Shame on you, Wyndham. I should be entitled to a refund for this disaster.

20

Stayed in Liberty, Missouri Days Inn, 200 N. State Rte 291. Terrible. Dirty, not cleaned well. Coffee pot gross, couldn't use it. Shower head broke, shower faucet loose. Trash left in coffee/condiment basket. Tried to get coffee from lobby, out of coffee. Broken window laying under stairwell. Was very disappointed as we always stay at Days Inn. Paid 90 dollars and hope to get some sort of credit towards another stay. I won't book Days Inn again if not. This motel should have your attention as the outside looks should have clued us in on the inside upkeep. (People in next room had no hot water)

100

I had great experience at laquinta Baltimore/white marsh
Date 8/17- 8/18/2029

No complaints great experience
Outstanding service , I’m rating the the front desk clerk Monique at 10 plus
Went above and beyond to make myself and my sister comfortable.
Thank you

20

This is reference to Super 8 301 N. Comrie Ave , Johnstown , NY. We booked 3 rooms on July 20,2019. We checked in about 10:00 pm on Aug. 8th. As the clerk check us in, he put us on the third floor and the second floor. I asked if they had an elevator , he said no. I asked if he had any first floor room, no. I said my wife had recent knee surgery, no response. They do have an access ramp, but it puts you on the landing between 1st & 2nd floor, with 12 steps to climb. We managed that. Upon open the room door ,the order took your breath away, very musty smell (all three room). We checked for bed bugs and found recent signs. The mattress ,box springs and on the floor behind the bed. We found this in all three room (211-217-317). There were also numerous lights out , in all three rooms. We gather our stuff up ,the clerk did not hesitate to refund our money. If you have ever experienced bed bug you don't want anything to do with them. As a corporation such as Wyndham , I find it hard to believe there is not some type of over sight to monitor your property's, if there is it's not working.
I hope this is heard .

20

The Howard Johnson in Springfield Il is the most disgusting hotel I have ever stayed in. The room was dirty, rugs not vacuumed, fan vents filthy, splatters on the walls, dead and alive bugs, breakfast was horrible not even a decent cup of coffee! We heard from other customers talking how bad their stay was also. So not just us.

I guess the Wyndham name means nothing when looking for a hotel on line. I am trapped into staying another night there. Very unsatisfied customer. This is the first time I have ever put a complaint in for anything but that was absolutely ridiculous how unclean the whole place was not just the room.

20

I have been staying at the Baymont Wyndham hotel by the Florida Mall in Orlando Florida for two weeks. The room is terrible. The sink leaks and the tub clogs and there’s constantly water everywhere. I have asked to be moved and been denied. The AC is leaking all over the floor. Room service or housekeeping continuously tries to barge into my room every single morning without my permission. I am basically paying $70 a night for a hotel that should be negative stars.

20

We lost power to the hotel and our hallway to our Room was pitch black. The emergency lighting does not function as it should. If you go down to the emergency light and push the button it comes on. That is a life safety issue. I have video of this if you would like to see it. I am staying at the Bay montt and Perrysburg Ohio

60

Not receiveing all my points by the hotel.

20

My family checked into the Ramada by Wyndham in Indiana, PA resort on August 3, 2019 and departed August 4, 2019. Staff had difficulty with credit card machine but all went through at the time of check in. Upon return home my credit card has been charged twice for the one night. one charge is on 3/3 and the other is 3/4. Each charge was 120.99. We have called multiple times to receive credit for 120.99 but no one will assist us or return our calls. I do not wish to take this to a higher level and am hoping you can assist with crediting my account for the incorrect double charge for our one night stay. thank you for your assistance in this matter. Susan Zynn

20

For years the Texas Association of Single Squase Dancers have spent the second full week end of March in your property .to start with that was a Thursday ,Friday,and Saturday. We had a 35 room block of witch 2 of the rooms were comps. But there was a GM change and our standing
reservation was wiped out by the new GM no notice was given to us .on Sat when we were paying we found out we had no comp rooms. Finally
I found out about the leadership change and started trying to contact Hieu Tran in June.I have sent many emails requesting contact to resolve problems.Our Association has to work two years in advance ,hiring people who work for us and advertising all over the state also several other states. We want what we had .We are a non profit and we support the Texas Federation and all the different districts in helping deserving
students who word hard in school to receive one of our scholarships.There is much more to say BUT i don't type and this is very hard for me.
Please Call me @ 903-315-9112 I am a Wyndham member And President of the Texas Association Of single Square Dancers
Jackie Duraso Wyndham #143390604H

20

Mold throughout our room.
Balls of pet hair behind the furniture
Ponding court yard is full of garbage and mosquitoes
Washing machine doesn't work
My daughter has become very ill and we need to get another hotel too much black mold in the room

40

I recently booked and stayed at MicroTel in Chattanooga, TN for two overnights. I had also redeemed some reward points to defray the cost of my stay (GoFast rewards).

The front desk staff was just "OK" in checking me in, but were too intrusive (unneccesarily so) regarding the documentation of my ADA-certified "Seizure Alert" dog- who was fully identifable at check in- and after placing information about the animal in my profile.

At the side of Front Desk clerk "Jennifer" was standing an unidentifiable man in casual attire who seemed to be "fawning" over Jennifer. While checking in with "Jennifer" I was asked to provide personal and private financial information for check in...within easy earshot of the male stranger.

I felt rather uneasy about his as I had to submit personal and financial information about myself. After bout an hour or so, I went back to check in with a key issue and noticed the unidentifiable male was still standing there at the counter speaking with "Jennifer".

Perhaps the most unfortuante and avoidable "occurrence" was the very next morning...at about 9AM a large African-American woman appeared at my door with her large housecleaning cart. Since I could not locate a "Do Not Disturb" placard to place on the outside of my doorknob, it was apparent the cleaning lady was there to tend to my room. I opened the door slightly and told her, "I am still sleeping and I really don't need the room cleaned at the moment....I'll be here overnight tonight as well." The cleaning lady prompty and LOUDLY shouted at me, "Well, DID you PAY?"

I was not at all happy over this. I later approached the front desk manager with my complaint....I said to her, "I don't appreciate your cleaning staff
embarrassing me at my room door by shouting "if I had PAID!?"....citing it is NOT the responsibility of the cleaning staff to handle the financial matters of the guests.

The front desk manager was indifferent to me...meanwhile, during my complaints, several additional members of staff were behind the front desk office overhearing my grievance....and they were tittering...."Oh, he be MAD!"

The staff did nothing.... I stayed the night and checked out the following morning. I will say, my room was very comfortable and quiet...and that was important to me since a few days before, I had undergone cancer surgery and needed the rest.

Thank you for listening to my compliant.

David Vanderbilt
449 Wyoming Avenue
Paw Paw, IL 61353

575-654-7167

20

Amanda the front desk keeper on night shift is a ride and nasty individual. I was locked out of my room after walking my dog and then ten minutes later and she cursed me and started throwing a tantrum

20

Super 8 hotel in Pulaski N Y. Did not stay on Aug. 14 th because it was dingy and stunk moldy. I gave them a $50.00 deposit over the phone and when I got there the place was not up to your standards for your hotel name, I was charged me 162.56. I would like to get my money back on my Visa card. Hopefully we can resolve this problem. Thankyou for your attention for this problem. My e-mail is jdelapo41@comcast.net and phone number is 6093867607. Thankyou again Joseph DeLapo. Luckily we found another hotel for our salmon fishing trip

20

We spent three nights at your Days Inn Motel located in Port Angels, WA from Tuesday, August 6, 2019 through Thursday, August 8, 2019 (checkout on Friday, August 9, 2019). On Wednesday, August 7 we left our room at 10:30 a.m. and returned just before 6:00 p.m. that evening. When we entered our room we found our wet towels still in the bathtub, no clean towels, unemptied trash containers, and a haphazardly made bed.

I called your Wyndham Rewards phone number to complain and was transferred to your Customer Service Department (reference #4287237). We chose the Days Inn because we thought as a Wyndham property, it would be a good choice. We were wrong! The motel is not worthy of your name, which now makes us wary of ever again staying at another Wyndham property.

Gary Kennedy
18016 East Utah Place
Aurora, CO 80017
303-752-1305

20

On July 18th 2019 my girlfriend an i checked in to Marty’s super 8 by Wyndham checked out on July 19th was as supposed to stay until the 20th of July was told i couldn’t leave my service dog in the hotel alone or the police would be called. So checked out there was mold/black mold in the hotel room as well I’ve contacted the hotel they have yet to contact me back i would like to get there General insurance liability information i have pictures from the hotel it was room 132 next step i will have my lawyer contact the hotel this hotel was in Oceanside California

20

after prepaying for a one nite stay, when I went to check in I was told that I had to pay a $50.00 deposit, My wife & I are in our mid 70s don't think we are going to do damage to the room, or run up a bill for extras, we asked for a wake up call for breakfast it never happen, when I asked the front desk he said oops I forgot, we missed breakfast and had to go out and pay in a restaurant, needless to say we will never stay at a super 8 ever again, our stay was on 8/6/2019, res.# 87263ECO14071

20

I expected atleast minimum English communication with Wyndham hotel in Turkey. communication can be left out. But Wyndham hotel that too star suit hotel (Hawthorn suits by Wyndham in Kapakali, turkey) gives back laundry after 4 days that too after requesting and pleading??? is this Wyndham standard? Whenever requesting some service i have to make minimum 10 calls and has to wait for 1 hr. I am fed up. No one to take care of guests issues.
I am expecting a response from one of the largest hotel group of world.
Medhul- 0905333819201

20

Stayed at Ramada in Bangor Maine. The room was the dirtiest I have ever seen . Opened a drawer on the dresser and it was filled with someones personal papers! Court papers police documents! I am sure we were in another persons room. The tub was so dirty The bed linens were awful, We complained to front desk and the girl said .....no more rooms. Complained again after 11:00 pm shift change and the man at desk put us in a much better room. So that was our first day and night ruined of our 3 day stay!.... We cancelled the next 2 nights because we would have to go back to the dirty room! Our 3 day vacation was ruined......

20

I had notified front desk @ Wyndham La Quinta hotels of kids screaming and jumping in the pool at night, I had notified them of barking dogs in the room left unattended@ 4-5am, waking me up. When they offered me another room, I found the remote didn't work for TV. No other resolution was given no maintenance was ordered to fix tv. Hotel claims I refused to change rooms, due to TV not working. They lied to Wyndham customer care to avoid refunding my 2nd night stay. I did not stay a 3rd night due to poor customer service. Also dog feces all over the grounds. Really disgusting and is unhygenic. I am a business traveler. Hotel said this is not a good fit for me? What..very poor client skill sehi to blame me when I didn't cause the problem!

20

On Fri, Jul 26, 2019 at 19:08:47 CEST, <waltlea@windstream.net> wrote:

I booked a reservation with you on July 24, 2019 for the Super 8 Motel in Murdo SD. I had been driving for hours and arrived at hotel room to find 2 flat sheets on the bed that looked like rags and smelled of body odor. I went to the front desk and told the desk clerk that I wasn't happy and that I wanted clean sheets. As I was coming in with my luggage he handed me the sheets to make my own bed. I told him I was not going to make my own bed. The desk clerk went to my room and was remaking the bed as he was putting the blanket that is under the comforter he noticed something gross speard on that blanket and jerked it off the bed and balled it up and went and got a clean one the proceeded to put the comforter that was on top of the dirty blanket he had just taken off back on the clean blanket he just put on the bed. This was such a disgusting smelly blanket my niece could not even sleep on it .When I turned the lights out and sit down on the bed turned on my laptop Some kind of bugs came from somewhere in the room hit me in the face and lit on the screen of my laptop. I did kill one of them. We at that point attempted to call customer service, which was closed. My niece and I slept on the top covers of the other bed. In the morning we got a good look at room it was filthy the curtains even had holes in them. I took pictures of everything mentioned above including dead bugs. I am so disgusted that Windham would even have their name connected with this hotel, before my husband passed him we used their hotels. I have contacted findhotel.com that book the room for me I have contacted Wyndham Corporation no one is willing to take care of this problem I spent $92 charge on this filthy disgusting room. I will never do it again and hope others will bypass this hotel it is not decent any longer. I will keep posting this review on every website I can find until this matter is taken care of appropriately by someone.

Leola Ide

20

Dont understand how my points from Wyndham cannot be transferred after a month being in the system. I am at the point of not recommending anymore timeshares to any of my friends, colleagues and family. Now, I have missed out on a sell vacation because Wyndham dropped the ball in transferring my point to RCI that I have already paid for. But yet, nobody can help me I. This matter. All I keep hearing is, nothing we can do.

20

We stayed at Super 8 in Shakopee, MN
The place is a dive. My only word is GROSS. The toilet moves when you sit down and a/c unit doesn’t kick out much cool air. Overall bad experience.for all the Wyndham stops we have done.

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