I recently ran into an unexpected problem with my 2005 Toyota 4Runner. The car was pulling to the left when I stepped on the brakes. It turns out the plate that attaches the front wheel to the frame had broken off due to rust, the wheel wobbled and could have collapsed under the car if I had sharply stepped on the brakes in a left turn. Bill Walsh Toyota (Ottawa, Illinois) had the rusted frame parts cut out and replaced/re-welded. I was not happy that my frame had rusted this severely but accepted the repairs. Both Dan and Laurie in Maintenence were very helpful and kept me informed of the repairs.
About two-three weeks later I noticed a squeaking noise and a stiffness when turning the wheels, almost if it “locked-up” in the turn. Another return to the Toyota dealer…..it turns out the Bushings that the “Certified” mechanic at Bill Walsh Toyota(Ottawa,IL) had installed were installed UPSIDE DOWN. My car is now in the shop… again. I no longer trust my vehicle, nor do I trust the mechanical work done by the Toyota dealer. I am frustrated.