It is a close race between Adobe and Microsoft for the worst service provided. Adobe often take over an hour to answer the phone, so on those ground they are up the top of the list for response time. There are simply too many issues to cover. Adobe have lost the plot with regard to understanding their own software, One is wasting one’s time to ask. One case I asked about alternative output formats, telling them the procedure I had used to produce mine. Two weeks later I get a response telling me how to produce the output I had already done – e.g. giving me the same information I had provided two weeks before. Today I asked about AVI’s.
Anyone that uses Apple software would know that AVI’s are not dealt with well in Premiere Pro (Apple). Anyway, I had registered both platforms CS5 versions in July 2010, It is now 2011. I could not get an answer to my question because Adobe had lost the records of my Serial Numbers. Wasted two hours on the phone and no progress. Eventually I found the email in which they had provided the not two but four Serial numbers and mislabeled the Apple serials numbers as Windows. Microsoft – boy could I tell you a story there. But perhaps another time.
I will suggest anyone using a Windows machine download “Open Office” and give it a go. It is freeware and from what I know about it maintained by those that know what they are doing, even if they are average programmers they can’t be worse that Microsoft who basically (with few exceptions) haven’t got a clue. Multimedia (Diploma) student