Dear Hissy Kitty, I am just a lone individual (not part of a company) but I’m SICK AND TIRED of Adobe and their poxy attitude and their total disregard/non-respect for Customers! We don’t pay Adobe for any extras but we’re appalled as you need adobe to play YouTube videos and vids from other websites! Ever since they had a brain fart and decided to “improve” things and update to flash-player 10.1 and 10.2 YOU CAN NO LONGER PLAY VIDEOS ANYMORE!! Charming! – what a crushing disappointment, and this was NOT why we purchased our pc in the first place for!
We brought our computer on the understanding that we would be able to participate fully in all of it’s actions, NOT to be penalized like this! My Husband’s disgusted with Adobe’s “Customer(non)Service”, and it’s weak & weedy responses blaming YouTube for this and sending us a whole load of their links in order “that we must resolve this”! Could we b*ll*cks!! I try to download the latest EVERY TIME for the past 3 wks. to “get the latest Adobe Flash-Player”, and I even think it has downloaded but NOTHING happens and I still can’t watch videos! This is nuts, how can this be “improvement” – it’s regression not progress.
Their Cust. Svs. are crap, don’t care etc. they wanna sack the bally lot of ‘em if this is how they want to carry on treating us! ! It’s outrageous, I mean I’ve got the updated decent version of Java put in place – ie; 6. 23 so what’s keeping the Adobe from working? I’m going to demand answers from these wasters asap! The kid gloves come off now, I’ve had enough being taken the p… out of! WHY on earth did they choose to change a good system that WORKED for this dross that’s marginalizing too many users??? They used to send you updates now they won’t be arsed, it’s disgusting! And I want the ability to view restored back to it’s rightful position with ALL of us, not just some please!
They should never had tried to fix a working system that we never used to have these sorts of problems with before! (Remember the old addage – if it ain’t broke don’t try to fix it); well this applies here like a good’un! PLEASE GIVE US BACK OUR ABILITY TO VIEW – even if it does mean restoring the old faithful Adobe 9. Furthermore, they should automatically send us the adobe updates too, in order to keep it functioning properly! Yours disgusted – Debbie (Not a happy bunny).