RE: Itinerary No. NKIJNG. I booked flights on American Airlines for myself and my three children, departing from LGA to MIA on 2/19/2011 and returning from MIA to BOS changing planes in LGA on 2/25/2011. I also had seats selected both ways. (Please see Itinerary attach). I checked into MIA airport for my return trip on 2/252011 around 12:30 p.m. and was told by the ticket agent that all flights to LGA was delayed, there was some kind of weather problem in that area. (I believe they said high winds). Because we checked in so early and they were having problems with all or most of the American Airlines flights going in that area they decided to put us on standby on an earlier flight direct to Boston.
I was also told by American Airlines if we did not get on the standby flight we will be able to take our regular schedule flight. We did not get on the standby flight, when we try to get on our regular schedule flight, we was told that that flight was booked up and we would have to go on standby on that flight. Our seats was given away. We waited and was then able to get on that flight as a “standby passenger” even though we already had selected our seats months ago. (Please see Itinerary), now my children and I had to sit apart. Then I was told that they cannot get us to BOS until Monday morning. In order for me to do this I would have to stay in LGA for 2 nights.
I was not offered a hotel or anything by American Airlines to help me with this situation. I was only told they are not responsible for the weather. The ticket agent did not seem to care about my situation. I was forced to take a taxi from LGA airport to the bus terminal. My children and I found our way, not knowing New York City, we actually got more help from the people on the street who we asked directions, and got a bus to Boston, we arrived in Boston at around 3:45 a.m. on Saturday morning. When I picked up my luggage at BOS Logan Airport, two of my suitcases were damaged. One the handle broke and on the other it was torn.
I am a frequent flyer of American Airlines and I am now considering no longer flying with American Airlines in the future. The customer service, the attitude and not caring attitude of your employees is not acceptable.
