Don’t ever use American Home Shield or Carter plumbing services which is one of their vendors. AHS partners with companies that don’t want to work or provide any services. If they work to save the insurance company money by refusing to do any work and hanging up the phone etc etc, then they shouldn’t be allowed to be sent out to customers by American Home Shield. Carter plumbing is AWFUL. I called to complain, and the lady was like if you don’t like just go somewhere else. She can say this cause she can. They have a corporate account don’t have to do anything to work for their money. AHS sends them out, they get 60 bucks for 2 minutes of consulting and leave and move on to the next American Home customers.