I am completely unsatisfied with my services with AT&T. I have only had DSL and home phone for roughly less then 24 hours and i have had nothing but issues with AT&T since i have attempted to get service. When i first ordered my services there were so many things that I didnt know (hidden fees) that i almost cancelled right away. For instance, needing a new modem, install fees, i needed a new phone jack placed in the wall, these are all things i didnt know about. Then on the day my services were supposed to be installed (4-08-2013) the technician dispatched to my home was given my new AT&T home phone number (that has yet to be installed) as my contact number so when he showed up to my house he called it (obviously with no answer) and left because i didnt come to my door. They were supposed to come back that evening, no show, they were supposed to come out on 4-9-2013, no show, then they finally showed on 4-10-2013 and installed the line. The technician was very good. He came back out on 4-11-2013 and finished the job. So i started to set up my internet and then it wouldnt work with my router so i had to spend the next 5 hours calling AT&T to try and figure out why the DSL modem wouldnt connect. Finally after dealing with the setup i finally got my internet to connect and work. Later that night my download speeds dropped to 5kbps when i assured to have 6mbps download speed. Now on 4-12-2013 (within 18 hours of having service) my DSL and home phone do not work. My phones lines are static and my DSL resets every minute. So now i have no home phone, no internet, no on demand feature with direct tv and no home security system all due to AT&T’s wonderful services. When i call to get it fixed they dont want to send a technician out until 4-15-2013. So now all these services that I am paying for I cant use. I am absolutely disgusted with AT&T.
